Wyse Active Hub, located next to Jurong East MRT station, is the newly opened largest badminton facility in Singapore. We are seeking motivated Customer Service Specialists to join our team. The ideal candidates will have a passion for helping others and the ability to communicate effectively. This role involves responding to customer inquiries, resolving issues, and ensuring a positive experience for our clients.

Key Responsibilities:

• Primary point of contact for customers at the facility
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information and troubleshoot issues in a timely manner
• Resolve customer complaints and escalate issues when necessary.
• Maintain detailed records of customer interactions.
• Collaborate with other teams to address customer needs and improve service delivery.
• Identify opportunities to enhance customer experience and suggest process improvements.
• Manage booking schedules

Join Our Friendly Team!

STOREFRIENDLY is one of Singapore's leading provider of self-storage solutions and the only provider in Singapore that has incorporated the usage of robotic self-storage technology. Our clients are mainly businesses and individuals who require clean, safe, climate-controlled and 24/7 access self-storage.

The Group expanded rapidly since its inception in 2019 and now has branches in Paya Lebar, Ubi, Bedok, Bukit Merah, Leng Kee and Clementi. To complement its suite of self-storage solutions, the Group also added moving services, wine self-storage and co-working spaces to our product offerings for customers.

The Group recently acquired its 5th building, Storefriendly Jurong East and is now recruiting more motivated, dynamic and friendly individuals to join the Team to support its expansion initiatives:

CUSTOMER SERVICE OFFICER

Highlights

• 9 am to 6 pm (no shift) - suitable for candidates with family or study commitments.
• Company will consider posting to most convenient branch for candidate.
• Attractive basic salary, allowances and performance incentives.
• Company structure facilitates career progression and job specialisation.

The Job

• Helping customers on-site to select suitable storage units, service and/or merchandise
• Process rental / renewal agreements, collect payment and maintain timely and accurate records
• Help customers to resolve requests or issues with their storage
• Check, report and follow-up on any maintenance issues required in the branch you are in-charge of.
• Prepare and submit reports as required

At Storefriendly, we believe that customer service is our top priority. We want our customers to feel like they're getting the best possible service. That's why we're looking for :

The Candidate

• Friendly and is good at finding solutions
• Patient and understanding
• Able to communicate with people from all walks of life
• Able to work independently and as part of a team

It will be advantageous if you also have at least 1 year working experience, especially if in sales/customer service and can start work immediately.

If you're a people person who loves helping others, then we want to hear from you! Write in now and tell us about yourself, expected salary and earliest availability.

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• Entry level is welcome
• Up to 14 Annual leave for first year
• Free lunch every Friday | Free fruit every Monday
• 5 days work (Monday to Friday) – 8am to 5pm.
• Saturday & Sunday rotational depending on roster (8am to 5pm)

Job Description:

This is a full time role for a Customer Service located in Tuas. Our client is a reputable waste management and recycling company in Singapore, dedicated to providing sustainable solutions for waste disposal. You will involves supporting daily operational tasks while ensuring customer orders are managed and followed up efficiently. It requires the ability to perform well under pressure in a fast-paced environment and maintain effective communication and coordination with team members. Additionally, the candidate will handle other responsibilities as assigned by the supervisor.

Qualifications:

• Customer service oriented with pleasant and polite
• Positive attitude, organized and problem-solving skills

Principal Responsibilities

• Handles customers’ orders accurately. Ensures all important details are captured correctly in SAP or Gold during sales order creation. Check invoices before sending out to customers.
• Coordinates with customers on the status of orders and delivery dates.
• Provide effective responses and rapid resolutions to customer enquiries through close liaison with Operations, Distribution, Sales and Marketing.
• Coordinates the PSO services to customers and internal functions. Ensures all PSO events are recorded and have correct invoices for all PSO events.
• Influence the customers’ perception of Linde primarily through strong customer focus and professionally presented calls and replying emails. Adherence to call and email quality and performance accuracy against defined process.
• Build strong collaborative relationships with other departments particularly Sales, Marketing, Production and Distribution team. Work as a team on the root cause analysis and improvement that involves various department processes as appropriate and to improve business operations.
• Escalate to Customer Service Manager for the complex and non-routine issues. Seek guidance and alignment.
• Accurate and maximum utilisation of SAP functionality in maintenance of customer master database particularly Telequery to capture all customer enquiries.
• Establish compliance with Linde safety standard, policies and procedures
• Evidence a strong personal commitment to Safety in the Customer Service Team
• Promote corporate values of the company.
• Other duties as assigned by supervisor.

Required Qualifications/Experience

• Minimum diploma holder in Business/Marketing/Admin / Supply Chain
• Strong interpersonal skills in customer service
• 2 years’ experience in customer service
• 1 year experience in gas company
• Experience in processing PO/DN

Base Salary + Allowance + Completion Bonus

5.5 day work week (alternate saturdays wfh)

Introduction:

We are looking for dynamic, committed individuals to join our Sales team as Sales Executives to grow our HORECA business.

Job Highlights / Benefits

• Staff lunch provided
• In-house gym
• Staff discount
• Walking distance from Tuas Link MRT

Responsibilities:

• Manage clients’ relations and build contacts with potential clients for new business opportunities.
• Responsible for planning and implementing market penetration strategies and sales targets and for building strong relationships with existing FMCG clients.
• Identify leads and lead new business opportunities to expand distribution channels / networks.
• To exceed or achieve monthly sales targets / new business development served in the assigned area.
• Track, monitor and analyse products, channels and customers sales trends in order to maximise sales opportunities and achieve desired sales results.
• Carry out and plan other sales and marketing functions to increase efficiency.
• Take initiative in implementing best practices to perform duties.

Requirements:

• Diploma in Business / Marketing / Sales
• At least 2 years of relevant experience is preferred
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Able to multi-task and work independently
• Strong interpersonal and communication skills
• Self-motivated, hardworking and organized in work

Summary

Responsible for selling the company’s services (e.g., maintenance and service contracts); primary responsibility may include finding and generating new customers. Develops new accounts and/or expands existing accounts within an established geographic territory, industry, product segment, or channel.

Key Accountabilities

• Responsible for orders and revenue growth of service contract in Singapore.
• Responsible for account and channel management, identification of new targeted accounts, and improvement of overall market share and profitability.
• Account planning and data analysis so as to recover lost orders and contribute to growth in both service contract and consumables revenue.
• Act as the primary sales and account management professional and maintain close relationship with customers and dealers.
• Develop and maintain accounts/prospect records.
• Source, analyze and report competitors’ information and product strategy.
• Follow up and track accounts receivables.
• Ability to transfer product knowledge to other sales & service colleagues
• Billable PM service, service consumables and core service relocation services quotations.
• Coordinate with customer care for PM job schedule.
• Work with 3rd party vendor for supporting equipment repair or calibration.

Requirements

• Degree/Diploma holders in chemistry/ Chemical Engineering/Life Science or equivalent discipline
• At least 3-5 years of service sales experience in related industry
• Good inter-personal, communication, presentation and negotiation skills.
• Team player with assertive and result oriented personality with drive and high energy.
• Customer service oriented.
• Strong and confident decision maker who is capable and has the experience to make tough decision when required for a sales and service organization.
• Capable of building a strong link between the company and awareness of needs of customers
• Understand need and consider external customers and/or internal clients in decisions and actions.
• Create an environment which enhances trust, learning and entrepreneurship.

• 5 Days work
• 8am to 530pm
• Company transport - Pioneer MRT
• AWS + PB

Responsibilities:

• Handle customer’s enquiries via email or phone calls
• Generate quotations and process purchase orders
• Advise customer on products and services related information accurately
• Generate sales from customer’s queries
• Attend to any questions or queries related to company’s product

Requirements:

• Nitec in Business, Engineering, or similar
• Candidate without experience are welcome to apply
• Singaporean Only

Interested applicants, kindly send your updated resume to +65 8288 5668 or Email to "[email protected]"

EA License No: 15C7752

EA Reg. No: R1880058 | Dylan

We are seeking a highly skilled Service Engineer to join our dynamic team. The Service Engineer will be responsible for providing technical support and expertise to our in-house production team in Singapore and globally, and ensuring our products operate efficiently and effectively. This role requires a strong understanding of TIG automatic cladding machines, manual welding machines (E.g. Fronius Brand)

Key Responsibilities:

• Install, maintain, and repair automatic and manual welding machines and/or CNC Machining
• Diagnose mechanical, electrical, and software-related issues and propose appropriate solutions.
• Conduct preventive maintenance and calibration of equipment to ensure optimal performance.
• Resolve production technical concerns and requirements.
• Provide in-house training on the proper use and maintenance of equipment.
• Create and maintain detailed service reports and documentation.
• Work closely with the sales and engineering teams to support product development and improvement initiatives.
• Stay updated on new technologies and industry trends to provide proactive support and recommendations.

Requirements:

• Proven experience as a Service Engineer or similar role in the O&G industry
• Strong problem-solving skills and ability to think analytically.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Willingness to travel frequently to Philippines and Malaysia as needed.

Location: Singapore / Philippines

Application Process:

Interested candidates should submit a resume and cover letter outlining their qualifications and interest in the position to [email protected]

SERVICE TECHNICIAN (5 Day / West)

Job Type : Full-Time

• Travel Opportunity
• Training Provided
• 5 Days Work Week

Responsibilities :

• Have a passion to carry out trouble-shooting and maintenance works.
• Love the satisfaction after solving difficult machines.
• Willing to do hands-on work
• Willing to do brazing work
• Any other adhoc duties as assigned

Requirements :

• Candidate must possess at least Secondary School / "O" Level, Professional Certificate / NiTEC, Diploma / Advanced / Higher / Graduate Diploma in Engineering (Industrial), Engineering (Mechanical), Engineering (Mechatronic / Electromechanical) or equivalent.
• Required Language(s) : English
• Required Skill(s) : Aircon, Refrigeration, Chiller, Mechanical, Vacuum Pumps, Water Pumps, Scrubbers or Chillers.
• Able to travel on short notice
• Possess valid driving license (optional)
• Only Singaporean / SPR / Malaysian may apply.

Interested candidates who wish to apply for the advertised position, please send to us your resume via APPLY NOW

Email : [email protected]

We regret that only shortlisted candidates will be notified.

Permanent, Full Time

We are seeking candidates with:

· A diploma/degree in Marine & Offshore Engineering, Mechanical Engineering, or Electrical Engineering.

· At least 10 years of experience in Engine Repair & Maintenance.

Roles & Responsibilities

· Perform the repair, maintenance, or overhaul of marine diesel engines 2 & 4 stroke.

· Comply with all the requirements to carry out the jobs in the shipyards or anchorages.

· Lifting and shifting heavy components of engine back to the workshop for repair/reconditioning and vice-versa.

· Ensure prompt response and smooth communication with the customers

· Perform other tasks as may be assigned by the Operation Manager

Job Requirements:

· Relevant marine / mechanical / engineering qualification

· Rich hands-on experience in trouble-shooting, maintenance and repair is a must.

· Willing to work in a shipyard/anchorage environment

An attractive remuneration package and career growth opportunities await the successful candidates. Interested applicants are invited to email with detailed resumes indicating their current and expected salary.

• World-leading provider of cargo and load handling equipment (MNC)
• Basic $4,000 - $6,000
• Allowances + OT payable
• Office location: Jurong East-International Business Park

Responsibilities

• Steel Work Supervision: Supervise structural steel repairs, including welding, fabrication, and modifications on RoRo vessels, container vessels, and bulk carriers, ensuring compliance with industry and safety standards.
• Maintenance: Perform preventative maintenance, corrective actions, and upgrades equipment, including RoRo ramps, doors, and hatches.
• Inspections: Conduct thorough inspections of steel structures and mechanical systems to ensure compliance with safety and quality standards.
• Project Management: Lead and manage subcontractors during larger steel repair projects, ensuring the work is completed on time and within budget.
• Customer Support: Establish and maintain excellent relationships with internal and external customers, providing technical support and feedback to the relevant teams.
• Safety Compliance: Adhere to all Quality, Health, Safety, and Environmental (QHSE) standards and site-specific safety protocols.

Requirements

• Min with technical qualification in steel fabrication, marine or other relevant engineering fields.
• Min 2-3 years working experience in supervising steelworks or marine industry.

For consideration, kindly submit your CV by clicking “APPLY Now”

**Only shortlisted candidate would be notified**

EA Reg. No: R23114214 | Chloe Tan

MacGregor shapes the offshore and marine industries by offering world-leading engineering solutions and services with a strong portfolio of MacGregor, Hatlapa, Porsgrunn, Pusnes and Triplex brands. Shipbuilders, owners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with us.

Purpose of the position

As a Service Engineer with expertise in steel work, you will be responsible for supervising the structural steel repairs, including welding, fabrication, and modifications on Roll-on/Roll-off (RoRo) vessels and hatch covers on container vessels and bulk carriers. You will ensure that all steelwork adheres to industry standards and vessel safety regulations, while leading a team of engineers and subcontractors.

This role requires in-depth knowledge of steel structures and the

capability to manage projects efficiently and safely, ensuring high-quality service for MacGregor and third-party products when necessary

Main tasks and responsibilities

• Steel Work Supervision: Supervise structural steel repairs, including welding, fabrication, and modifications on RoRo vessels, container vessels, and bulk carriers, ensuring compliance with industry and safety standards.
• Maintenance: Perform preventative maintenance, corrective actions, and upgrades on MacGregor equipment, including RoRo ramps, doors, and hatches.
• Inspections: Conduct thorough inspections of steel structures and mechanical systems to ensure compliance with safety and quality standards.
• Project Management: Lead and manage subcontractors during larger steel repair projects, ensuring the work is completed on time and within budget.
• Customer Support: Establish and maintain excellent relationships with internal and external customers, providing technical support and feedback to the relevant teams.
• Safety Compliance: Adhere to all Quality, Health, Safety,and Environmental (QHSE) standards and site-specific safety protocols.

What you’ll need to succeed

Education:

• Diploma in Marine Engineering or an equivalent technical qualification in mechanical, marine, or steel fabrication fields.
• Engineering graduates are encouraged to apply.

Experience:

• Minimum of 5 years’ experience in supervising steelwork, particularly with RoRo/Hatch Cover systems or in marine environments.
• Strong background in mechanical, hydraulic, and steel structures is essential.
• Experience working in ports,onboard ships, and offshore environments is preferred

Skills & Competencies:

• Proficient in welding and steel fabrication techniques, with supervisory
• experience.
• Strong problem-solving abilities and the capability to lead teams and manage projects independently.
• Fluent in English; multilingual skills are an asset.
• Ability to perform under pressure and adapt to changing circumstances.

You will be part of

We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the marine industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.

Job Description

1. Perform hands-on Marine/ Electrical / Mechanical / Chemical / ervice & Maintenance and Repairs of Equipment / Instruments on outdoor field, canal, undergound, confine space, underwater, marine coastal

2. Involves working onboard vessel /work boat, canal, underground, river and field sites

3. Involve in integration of instrument / computer devices, programming, setup, configuration, testing and commissioning of remote access and control application.

4. Involve in instrument calibration, knowledge in chemical reagent

5. Planning maintenance schedule and product service report / analysis report / Maintenance Report

6. Involve in Ad-Hoc assignments as and when required

7. Willingness for Standby duties or work after office hour or during weekend and Public Holiday

Requirement:

1. Possess positive attitude to learn, has initiative and independent

2. Relevant educational qualifications in Marine/ Electrical / Mechanical / Structure Engineering (Degree/Diploma)

3. Willing to do field work (outdoor sites, onboard vessel /workboat, underground, canal, water coastal, etc.)

4. Team player

5. No prior experience may also be considered.

6. Confident in Marine Environment

7. Self-driven and motivated individual with critical thinking skill

Interested applicants, please email detail resume to [email protected]

Regret to inform only shortlisted candidates will be notified

Key Responsibilities:

• Preventive and corrective maintenance for DRUPS (Dynamic Rotating UPS) at customers sites.
• Perform schedule preventive maintenance program at various customers’ sites.
• Attend trouble shooting and corrective repair on site
• Identify issues and potential issues from PM activities, provide feedback and possible solution to back office for issue resolution discussion with customers.
• Generate and maintain lean and clear documentation like service report from every service activity.
• Others maybe be needed for customer services.

Requirements:

• Diploma or Degree and above with M&E Engineering background.
• 2-3 years Relevant M&E engineering service or project management experience.
• Good knowledge on electrical system, mechanical, electrical rotating machine functionality, and service methodologies.
• Ability to handle high reliability service demand with technical solution.

About Us:

Wan Consultants Pte Ltd is committed to delivering exceptional service and solutions to our clients across various industries. We are looking for a Customer Service Executive to join our team, playing a key role in ensuring client satisfaction and maintaining long-term relationships. If you are enthusiastic about helping others and thrive in a client-facing role, we want to hear from you!

Job Responsibilities:

• Handle client inquiries through various channels, including walk-ins, phone calls, and emails, providing accurate and timely assistance.
• Prepare quotations and negotiate prices with companies and businesses to secure deals.
• Follow up on outstanding receivables to ensure prompt payment and resolve any payment-related issues.
• Deliver professional and courteous after-sales support, maintaining and enhancing positive relationships with clients.
• Collaborate with management to address client needs and ensure seamless service delivery.

Job Requirements:

• Diploma or Degree in any discipline.
• Confident in speaking English; proficiency in Mandarin is an advantage (to communicate effectively with Mandarin-speaking clients).
• At least 3 months of working experience in any field, including internships (customer service or client-facing roles are a plus).
• Strong communication and interpersonal skills.
• Customer-oriented with a proactive attitude towards problem-solving.
• Ability to multitask and manage time effectively in a fast-paced environment.

Why Join Us?

• Gain valuable experience in a client-facing role with opportunities for growth and development.
• Work in a supportive and collaborative team environment.
• Convenient office location in Singapore’s Jurong East district.
• Flexible working hours available to accommodate family commitments (e.g., start late or end early).
• No overtime required—enjoy a balanced work-life schedule.

Job Description

1. Perform hands-on Marine/ Electrical / Mechanical / Chemical / Structure installation, Service & Maintenance and Repairs of Equipment / Instruments on outdoor field, canal, undergound, confine space, underwater, marine coastal

2. Involves working onboard vessel /work boat, canal, underground, river and field sites

3. Involve in integration of instrument / computer devices, programming, setup, configuration, testing and commissioning of remote access and control application.

4. Involve in instrument calibration, knowledge in chemical reagent

5. Planning maintenance schedule and product service report / analysis report / Maintenance Report

6. Involve in Ad-Hoc assignments as and when required

7. Willingness for Standby duties or work after office hour or during weekend and Public Holiday

Requirement:

1. Possess positive attitude to learn, has initiative and independent

2. Relevant educational qualifications in Marine/ Electrical / Mechanical / Structure Engineering (Degree/Diploma/ITE/NITEC)

3. Willing to do field work (outdoor sites, onboard vessel /workboat, underground, canal, water coastal, etc.)

4. Team player

5. No prior experience may also be considered.

6. Confident in Marine Environment

7. Self-driven and motivated individual with critical thinking skill

Interested applicants, please email detail resume to [email protected]

Regret to inform only shortlisted candidates will be notified

Application Maintenance and Support (AMS) Management

1.Vendor management

• Assist Application Support Manager in all aspect of AMS.
• Work closely with vendor and various teams across organisation to onboard the vendor.
• Work with vendors based on contractual obligations to ensure SLA are met, resolve issues in a timely manner to minimise downtime and disruption to the business.
• Review vendors deliverables including classification of Change requests, Service requests, incident reports, monthly resource utilization reports, etc.
• Ensure monthly reports are submitted by vendors on timely manner and review their performances, prepare monthly service reports to the management.
• Ensure vendors adhere to processes and perform incident, release and change management.

2.End User Management

• Work with applications users by answering their enquiries, understand the business requirements and prioritize issue and change requests.

3.Contract management

• Monitor and track AMS contracts to ensure that applications are maintained and supported without any disruption.

4.Support procedure and standardisation

• Work with Application Support Manager to execute the support procedure and standardisation.
• Perform checks and compliances to Organization's Standard Operating Procedures related to maintenance scope.

5.Project Management

• Manage and work with vendor or inhouse team to deliver change requests and enhancements to application in timely manners.

Business as Usual (BAU) Scope

• Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training.
• Understanding of business processes across applications and perform periodic review on knowledge based to ensure essential details are captured by AMS.
• Providing essential support to applications which are not under the management of AMS.
• Participate in DR exercises at organisational level.

Job Requirements

• Degree in computer science, computer engineering or information technology
• Good understanding of ITIL methodologies related to AMS such as incidents, problems and change management. ITIL certification would be an advantage.
• Minimum 5 years in application maintenance and support, and vendor management
• Minimum 2 years of project management.
• Good communication skills to communicate with technical and non-technical stakeholders to understand their requirements and resolve issues.
• Possess strong analytical skills.
• Preferably with experience in logistic or port operation industry.
• Display proactive and positive attitude.
• Ability to manage collaboration and work closely within multi-culture environment.
• Knowledge of the following skillset:

1. Unix, Redhat scripting
2. Programming language Java 8 and above
3. Knowledge of middleware e.g. Weblogic, Tomcat, SpringBoot
4. Automation tools
5. Build tools : Maven, Jenkins
6. Databases : Oracle, MSSQL, SQL skills
7. SDLC methodology : Waterfall, Agile

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia.

Role Description

This is a full-time role for a Customer Service Officer at SH Cogent Logistics Pte Ltd. The Customer Service Officer will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations throughout the container haulage process.

1. Attend customer inquiries and ensure accurate capture of job requirements for all orders.

2. Advise customers on delivery schedules and inventory-related matters.

3. Maintain business relationships with customers and manage customer accounts at a higher level.

4. Communicate customer requirements to the Operations team for execution.

5. Create trucking jobs and monitor their progress to ensure deadlines or specified dates are met.

6. Create trucking jobs and monitor their progress to ensure deadlines or specified dates are met.

7. Handle all documentation and administrative duties, ensuring proper filing of invoices and job sheets.

8. Ensure the accuracy and precision of billing processes and maintain billing system data integrity.

9. Assist in accounts receivable processes, including billing, issuing invoices, debit notes, and credit notes.

10. Maintain and update inventory reports and undertake monthly account closings.

11. Support senior management by gathering data and figures for financial or relevant reporting.

12. Communicate and coordinate with appointed third parties regarding job orders.

13. Assist in permit declarations for job orders when required.

14. Assist in preparing ad-hoc quotations or commercial rate requests.

Requirements

1. Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
2. Minimum 1 year of experience in customer service/ shipping documentation role in a 3PL company.
3. Strong knowledge of Hauler operations, transportation logistics, and customs clearance procedures in Singapore.
4. Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and external partners.
5. Experience with TradeNet is a plus.

Others Information:

1. Alternate Saturday
2. 2 ways transport from Jurong East MRT
3. Daily meal subsidy
4. In-house gym & entertainment room
5. Dental, medical, insurance benefits

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia

Role Description

This is a full-time role for a Customer Service Executive at SH Cogent Logistics Pte Ltd. The incumbent will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations throughout the container haulage process.

1. Maintain business relationship with customers. Attend to customer’s enquiries and ensure all the job requirements in their orders are fulfilled
2. Perform job creation for trucking activities. Monitor progress of job order and shipments adhering to deadlines or specified dates
3. Communicate customers’ trucking requirements to staff in Operations department for them to perform the trucking activities
4. Monitor job and provide timely updates for shipment, including updating of container details into system
5. Advise customers on delivery schedule/ inventory
6. Maintain inventory report and undertake monthly closing of trucking jobs
7. Assist in billing, issuance of debit notes and credit notes and accruals
8. Ensure proper documentation and filling of invoices and job sheets
9. Assist in permit declaration for job orders when required
10. Attend to customers’ feedback and complaints and work with superior to assist with the findings and reporting of the complaints
11. Assist superior to implement improvement plans for the team
12. Assist in ad-hoc quotation or commercial rates requests from customers
13. Assist superior to gather data and perform reporting as and when required

Requirements

1. Diploma or equivalent in logistics, supply chain management, business administration, or a related field.
2. Minimum 2 - 3 year of experience in customer service/ shipping documentation role in a 3PL company.
3. Strong knowledge of Hauler operations, transportation logistics, and customs clearance procedures in Singapore.
4. Experience with TradeNet is a plus.
5. Able to perform overtime when necessary

Others Information:

1. Alternate Saturday
2. 2 ways transport from Jurong East MRT
3. Daily meal subsidy
4. In-house gym
5. Dental, medical, insurance benefits

Job Description

This is a multi-faceted role that requires a highly organized and motivated individual. The ideal candidate needs to be a team player with a strong work ethic and a self-starter with a positive attitude. The ability to work independently and as part of a team is essential.

Job Responsibilities

Process and manage sales orders accurately and efficiently, and prepare and issue invoices and other sales-related documentation.

Coordinate with the sales and marketing team to ensure timely order fulfilment and the warehouse team for material/stock planning.

Respond promptly to customers' enquiries, handle customer feedback/complaints, and provide solutions promptly and implement solutions to prevent future issues.

Liaises with suppliers to ensure timely delivery of products (local/overseas) monitor supplier performance and resolves any issues

Coordinates with logistics providers to arrange shipping and delivery (local/overseas) tracks shipments and resolves any logistical challenges. Prepares shipping documentation and customs paperwork.

Skills and Qualifications

Strong organizational and time management skills

Excellent communication and interpersonal skills with problem-solving and decision-making abilities.

Attention to detail and accuracy, and ability to multitask and prioritize tasks.

Ability to work independently and as part of a team

Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Knowledge of AutoCount software (will be an advantage)

Min. 1-2 years of experience preferably in a trading environment (local/overseas) that has some supply chain knowledge

Mandarin efficiency as this position needs to liaise with CHINA colleagues/suppliers and business partners.

The Customer Service Executive is responsible and accountable for (but not limited to) the following:-

* Handling of all customer's (master/manager/owner or third party) invoicing process.

* Maintain system integrity regarding supply orders

* Financial responsibilities - Review and resolve customer/supplier invoice discrepancies

* Exercise responsibility for accurate and timely performance of all activities

* Assist in managing weekly order status reporting

* Provide administrative support for the Manager

* Fresh Graduates are welcome to apply

Role Description

This is a full-time on-site role for an Aftersales Manager at Terberg Zenith in Singapore. The Aftersales Manager will be responsible for ensuring customer satisfaction, managing aftersales services, contracts, utilizing analytical skills for problem-solving, and delivering high-quality customer service and sales support.

Qualifications

• Customer Satisfaction, Aftersales, and Customer Service skills

• Analytical Skills for problem-solving

• Experience in Sales support

• Excellent communication and interpersonal skills

• Ability to work effectively in a team environment

• Previous experience in a similar role in the waste management industry is a plus

• Bachelor's degree in Engineering or related field

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• Entry level is welcome
• Up to 14 Annual leave for first year
• Free lunch every Friday | Free fruit every Monday
• 5 days work (Monday to Friday) – 8am to 5pm.
• Saturday & Sunday rotational depending on roster (8am to 5pm)

Job Description:

This is a full time role for a Customer Service located in Tuas. Our client is a reputable waste management and recycling company in Singapore, dedicated to providing sustainable solutions for waste disposal. You will involves supporting daily operational tasks while ensuring customer orders are managed and followed up efficiently. It requires the ability to perform well under pressure in a fast-paced environment and maintain effective communication and coordination with team members. Additionally, the candidate will handle other responsibilities as assigned by the supervisor.

Qualifications:

• Customer service oriented with pleasant and polite
• Positive attitude, organized and problem-solving skills

Job Title: Field Service Technician

Reports to: Regional Service Manager

Business Unit: Service Delivery

Location: Singapore

Direct Reports: No

Overview

Reporting to the Regional Service Manager, this role is based in Singapore and may involve occasional work traveling within the countries in SEA whenever needed. This role will also support the Sales Department closely when requested, for sales/customer requirements. The Field Service Technician will be primarily responsible for the delivery of world-class services towards Peak’s customers and providing technical support to Peak’s business channels. A self-motivated and disciplined person who’s able to exercise thorough analytical thought processes in his field and attention to details. The candidate should exhibit traits in customer’s expectation management as well as a sound knowledge of Office based programmes.

Duties and Responsibilities

• Liaison with back office for delivering stock management
• Carry out routine maintenance and installations as well as general support in a professional, prompt and efficient manner to ensure total customer satisfaction

· Respond effectively and professionally to all customer requests for service and support (telephone and e-mails)

· Provide customers and head office with a concise, accurate and detailed service report for all work(s) carried out

· Maintain and replenish personal van stock of parts and carry out inventory checks as requested

· Prioritizing safety for self and others

· Ensure an effective liaison with other PEAK departments (sales, marketing, logistics, engineering and production) to ensure a high level of communication and co-operation for all aspects of customer and product support

· Inform Regional Service Manager, Technical Service Supervisor and Technical Manager of all serious customer complaints and escalations.

· Take the initiative to continually enhance and develop knowledge and understanding of the complete product range

· Provide a high level of service and technical advice for PEAK Scientific customers, OEM, distributors and internal staff

· Follow-up promptly on requirements specified by Regional Service Manager

· To support service delivery in the region occasionally

Experience

· Experience of maintaining pressure systems and transportable gases in a similar or related industry will be an advantage.

· Some knowledge of electronics, hydraulic and mechanical systems

• Intermediate knowledge of MS Office products is essential, other systems training will be provided
• Field service delivery

Skills and Qualifications

• Teamwork – able to build relationships
• High levels of attention to details
• Timely follow-up
• Self-motivation with the capacity to plan time effectively and prioritise
• Resilience – remains effective in the face of pressure

· Self-motivation, self-disciplined and the ability to work with minimal supervision.

· Good practical skills and a methodical approach to resolving problems

· Exhibit good sense in thought process on technical issues

· Good communication and interpersonal skills

· Good understanding of general and country Health and Safety

· Language skills – Technical English

· Possess valid country driving license

· Willingness to travel on short notices

At Peak we target individuals who fit our culture and values. The atmosphere is fun, friendly but with a high degree of professionalism and a non- corporate feel. We respect our colleagues, customers and suppliers and we offer freedom to act, to challenge the status quo but to also take responsibility. Our environment is dynamic, with real energy, presenting great opportunities for personal and professional growth for the right candidate.

Introduction:

Yoshimura Food Holdings is a leading Japanese company with a diverse portfolio that includes processed foods, agricultural products, and seafood, with a strong commitment to quality and sustainable practices. With a legacy of excellence and publicly traded on the Tokyo Stock Exchange, Yoshimura is dedicated to provides premium seafood products renowned for its quality and taste.

Actively hiring Senior Sales Executives to join our growing family to drive growth and building lasting relationships. Join us in shaping the future of foods. Explore opportunities at Yoshimura today!

Responsibilities:

• Manage clients’ relations and build contacts with potential clients for new business opportunities.
• Responsible for planning and implementing market penetration strategies and sales targets and for building strong relationships with existing clients.
• Identify leads and lead new business opportunities to expand distribution channels / networks.
• To exceed or achieve monthly sales targets / new business development served in the assigned area.
• Track, monitor and analyse products, channels and customers sales trends in order to maximise sales opportunities and achieve desired sales results.
• Carry out and plan other sales and marketing functions to increase efficiency.
• Take initiative in implementing best practices to perform duties.

Requirements:

• 3 years of relevant experience in foodservice sales or business development within FMCG or Seafood industry
• Proven sales experience meeting or exceeding targets
• Proven ability to drive the sales process from plan to close
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Able to multi-task and work independently
• Strong interpersonal and communication skills
• Min. Diploma in business or related field