We are searching for an experienced, talented, and customer obsessed senior leader to come join our fast-growing and exciting global team as Principal, Customer Experience & Business Trends. In this role, you will be responsible for identifying and delivering emerging customer experience insights, partnering with senior business and technical leaders across the company, building high visibility inspection mechanisms, and ensuring Amazon is providing the best possible customer experience.
The successful leader will have a strong track record of looking around corners, delivering solid analysis and making real world impact. In this role, you will design roadmap and deliver insights that influence strategic decisions around the world, and engage with senior leaders worldwide (with a focus in APAC) to align on priorities. You will excel at earning trust from our most senior leaders, communicating multi-faceted findings clearly, and using data and sound business judgment to drive and influence strategic decisions.
You will work with a team in Asia and the US, and be effective in understanding business, technology, and customer needs. You will experiment with, build, and implement innovative approaches to generate new insights. You will work cross-functionally and will share and drive best practices across the broader organization. You will set a bold direction and be accountable to deliver, and contribute to a high-performing culture.
Key job responsibilities
-Surface key emerging customer trends that Amazon should be thinking about now to better serve our customers
-Build strong relationships with senior leaders and other key stakeholders, enabling your team to effectively engage across all of our diverse businesses (e.g., AWS, Consumer, Advertising, Alexa, Games)
-Champion bold ideas on how to evolve and grow the analytical capabilities and mechanism
-Partner with internal tech and business team to refine and iterate on ideas, influencing strategic plans
-Drive and influence key business decisions across the company on regular basis
-Partner with external entities to drive projects forward
-Establish mechanisms to inspect, report, and inspire on customer experience improvements across Amazon
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).
This role is based in Singapore.
Basic qualifications
- 10+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
