Role/Job purpose

The CS Training Lead provides strategic leadership and oversight to the regional CS Training team, ensuring the delivery of effective learning and development initiatives that support business objectives and foster employee growth. This role manages the performance of the CS Training team, guiding and directing them to meet organisational goals.

The CS Training Lead coordinates team activities, manages workloads, and aligns efforts with Servicing Operations teams’ priorities. This role also fosters a positive and motivating work environment, encouraging collaboration and professional development among team members, and works closely with stakeholders to identify and capitalise on growth & scalability opportunities.

The Customer Support Training Lead will lead the APAC Customer Support Training Team, based in Singapore.

Responsibilities

As a Customer Support Training Lead at Wise, you'll be at the forefront of revolutionising our training operations. You'll lead a team of training specialists, guiding them to fulfil operational and training project tasks by applying the core skills across four leadership pillars - LEAD, DELIVER, DEVELOP and NURTURE.

LEAD:

• Define the direction and empower your team towards shared goals in a fast-paced environment.

• Act as a bridge between training specialists and senior leadership, ensuring clear communication and alignment with Wise's mission.

• Create a positive work environment through mentorship, coaching, and recognition.

DELIVER:

• Make data-driven decisions to maximise impact for our customers.

• Ensure the team meets KPIs and adheres to project timelines.

• Foster clear communication between leadership, the team, and stakeholders.

DEVELOP:

• Facilitate ongoing development through knowledge sharing and feedback.

• Set growth targets and encourage personal development plans for team members.

• Maintain comprehensive understanding of training programs and processes.

NURTURE:

• Cultivate an inclusive work environment based on Wise values.

• Demonstrate emotional intelligence in navigating team dynamics and conflicts.

• Promote work-life balance to prevent burnout while ensuring productivity.

• Ensure smooth training operations and effective team management.

• Connect team expectations with overall mission/goals through transparent communication.

• Build relationships across functions and represent the training team to senior partners.

• Support team members with coaching, mentoring, and assistance as needed.

You will handle all incoming external and internal calls and Short Messaging Service (SMS) requests which include mass SMS activation alerts during emergencies. You will provide information and answer queries regarding hospital facilities and services. In addition, you will also assist with the booking of local and international calls for staff and patients and ensure call service customer satisfaction.

Requirements:

• Minimum GCE 'N' Level with at least 2 years' call centre experience
• Excellent interpersonal, telephone and communication skills
• Able to work on 3 rotating shifts which includes night duties
• Basic PC knowledge is essential
• Location: Bukit Merah

JOB SCOPE

• Process customer orders/enquiries daily by email, fax, or phone call.
• Close follow up with business units on fixed / ad-hoc billing; generating monthly report and posting of invoices.
• Coordinate and correspond to customer/sales on the sales order status.
• Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.
• Ad-hoc duties assigned by manager.

Requirements:

• Degree in any discipline with 3 years of relevant experience.
• Logistics knowledge and understanding import/export preferred.
• Proficiency in SAP will be an advantage

If you are interested in exploring this role or other current openings in the market, kindly email me at [email protected] with your resume.

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Location: Chai Chee

Salary: Up to $3,800 per month

Contract Duration: 3 months

Start Date: Immediate / Short Notice

Key Responsibilities:

-Process customer orders efficiently and accurately.

-Provide excellent customer service and support.

-Maintain accurate records and documentation.

-Collaborate with team members to ensure smooth operations.

Requirements:

-Min. Diploma/ Degree

-ability to start on short notice.

-Proficient in using office systems and software Navision and Falkor / SAP

If interested, please email your resume to [email protected] or telegram @alexgohhl

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

[email protected]

Requirement:

• Have Call centre exp/ Customer Service
• Min Nitec/Diploma
• Handle sales orders, customer and client enquiries/complaints.
• Provide high service levels to the respective customers and clients.

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

• Manage complete order to cash process.
• Process customer orders using SAP system.
• Support sales for designated countries effectively.
• Coordinate shipping documentation preparation for customers.
• Resolve customer complaints and sample requests.

Requirements:

• Minimum 3-5 years of relevant working expeirence.
• Proficient in SAP and MS Office.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

About BIPO

At BIPO, our passion for technology and innovation empowers businesses across the globe with increased efficiency and convenience.

Our enterprise-ready HR Management System (HRMS) platform automates HR processes, simplifies workflows, and delivers actionable insights to build the best Employee Experience. Complemented by our payroll outsourcing solutions and global PEO services, we support businesses to manage today’s global workforce.

We are better connected to support your payroll and people solutions needs through a global network of 27+ offices, four R&D centers, and business partners across 100+ countries.

Our products & services

• HR Management System (HRMS)
• Global Payroll and HR outsourcing
• Professional Employer Organisation (PEO)

Purpose

BIPO is seeking a Regional Project Consultant. The candidate is responsible for the software implementation for the HRMS Module (Personnel, Leave, Claim, Payroll (Singapore), Attendance, Appraisal, Training, Recruitment).

Responsibilities

• Manages and implements multiple HRMS projects (small to medium and large projects) simultaneously.
• Ensures that projects meet or exceed expectations by guiding all project activities to include, but not limited to, scheduling, scoping, configuring, testing, training, conducting user acceptance test and maintaining quality control.
• Analyses customer requirements, proposes system design, and prepares system demonstration environment and configuration.
• Partners with R&D team internally and with customer externally to design, test, and maintain any necessary integrations, as well as to ensure existing interfaces continue to run smoothly and provide accurate results.
• Provides proactive, strategic system consulting services representing HR-owned data.
• Provides knowledge and best practices on the system functionality.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.

Technical Skills and Competencies

• Degree in IT/Diploma or major in Information Technology or related area
• Minimum 1 year working experience in HRMS Project Implementation.
• Familiar with Human Resources related processes
• Familiar with Singapore statutory leave policy, CPF computation.
• Good knowledge of Singapore statutory leave policy, overtime policy, CPF, SDL, Fund computation.
• Basic SQL knowledge for the checking data in database.
• Basic Excel functions for the Data Migration/Clean up.

Useful links

• Website: www.biposervice.com
• Facebook: https://www.facebook.com/biposvc
• LinkedIn: https://www.linkedin.com/company/bipo-svc/

Working Hours: Office Hours 5 Days

Location: Multiple Location @ Novena

Job Description

• Assist doctors during the treatment and examination of patients.
• Assist in reporting or analysing of department's or clinic's statistics and data.
• Conduct training for staff.
• Identify situations where patients require additional attention.
• Liaise with patients and other stakeholders to provide services to patients.

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Warm, out-going, passionate, authentic, and inspiring? Is this you? If so, we want to hear from you.

Bistecca Tuscan Steakhouse, World's 101 Best Steak Restaurant, is hiring someone who embodies all of the above. is hiring someone who embodies all of the above.

Join us as a F&B Service Captain in Bistecca. Because of this vital role, we are looking for someone who can:

• Communicate to the guest and provide assistance with their queries.
• Coordinate with other team members to ensure smooth operation and guest satisfaction.
• Flexible and able to go beyond the line of duty in order to maximize customers' satisfaction and meet customers' needs.
• Understands and can communicate products and services available.
• Help other areas of the restaurant such as answering telephones.
• Handle table reservations and control the flow of customers.
• Supervise the assigned section.
• Support the Management of the outlet and be a role model for junior staff.
• Any other ad-hoc duties as assigned

You should have the following skills that we are looking for:

• A supportive personality along with positive attitude
• Possesses problem solving, motivating and organization skills
• Passion to work in a dynamic environment
• A guest-first approach to hospitality
• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the Restaurant, the brand and the Company
• Strong interpersonal and communication skills

In return for your hard work, you can look forward to a highly competitive salary and benefits package:

• Up to S$3,000 sign on bonus
• Monthly incentives package
• Group insurance
• 5 Days work week (Shift work)
• Flexibility of work
• Employee discount of 50% at both restaurants
• Staff meals provided
• Late night transportation

Due to the lack of work quota, this position is only open for Singaporean. Only Singaporean needs to apply.

​​​To provide exceptional customer service to both internal / external customers and to achieve department’s objectives for timely freight booking, shipment pick up and related monitoring/coordination.

1. Answer all incoming calls promptly and politely.
2. Handle all air export shipment bookings via different channels of communication.
3. Attend to customers’ enquiries and provide quotes for freight charges via email wherever necessary.
4. Ensure all data (required by OPA/Air Lateral) are entered into ETMS timely and accurately.
5. Ensure that all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
6. Provide flight details promptly and give timely feedback to customers on freight status.
7. Obtain rates approval from customer & raise F2F / BCR before shipment departs.
8. Monitor shipment uplift and transit(s) to ensure timely arrival /delivery to consignee as well as highlight delay / offloading to shippers and destination offices whenever occurs by using Workboard.
9. Ensure timely creation & updates for specific customers’ SOPs.
10. Good understanding of customers’ profiles and handling requirements to ensure 100% compliance, 100% customer satisfaction all the time.
11. Respond to customer complaints and enquiries promptly (sense of urgency) and provide possible suggestions / solutions or assist with recovery actions whenever possible.
12. Build good business rapport with both external and internal customers.
13. Prepare and submit reports timely whenever required.
14. Take on additional tasks delegated by Department Supervisor/ Manager.

Responsibilities
1. Attend to patient’s enquiries and provide information.
2. Be the contact person for the doctors and patients.
3. Maintain confidentially of patient’s information.
4. Demonstrate good interpersonal skills with the public and staff.
5. Inform patients of the estimated waiting time or period of absence when the doctors are called away.
6. Responsible and responsive to patient’s feedback/complaints before referring to the Manager, SOC Executive or supervisor.

Requirement

• Min NITEC in Any Discipline
• No Need Experience
• Keen in Healthcare
• Able to commit 3-6 months at least

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Working hours: 4hrs per day & 6 days per week

Location: Orchard

- Clear Table

- Serve Foods

- Crowd Control

*Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

*

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No need experience , Training Provided

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities
1. Attend to patient’s enquiries and provide information.
2. Be the contact person for the doctors and patients.
3. Maintain confidentially of patient’s information.
4. Demonstrate good interpersonal skills with the public and staff.
5. Inform patients of the estimated waiting time or period of absence when the doctors are called away.
6. Responsible and responsive to patient’s feedback/complaints before referring to the Manager, SOC Executive or supervisor.

Requirement

• Min NITEC in Any Discipline
• No Need Experience
• Keen in Healthcare
• Able to commit 3-6 months at least

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Scope:

* Assist in registration of patients

* Booking of appointments

* Assisting in guiding patients to change / directing them to correct rooms

* Assisting nurses and radiographers when required

Email: [email protected]

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No need experience , Training Provided
• Able to commit 2 rotating shift , 5 days including weekend ( Paid Shift Allowance )

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No experience needed , Training Provided

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

• Receive and screen patients arriving at the clinic.

• Perform full process of registration and administration for patient.

• Prepare referral letters and maintain proper filing system for scanned documents.

• Provide excellent service standards and assistance to patients.

• Perform counter and medical records duties.

• Answer and handle telephone inquiries.

• Undertake any other duties assigned as assigned.

Interested applicants please email a copy of your resume to [email protected]

Tele @jesswongie OR WA 96503173

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

• 3 MONTHS COMMITMENT MINIMUM
• 44 HOUR WORK WEEK
• START IMMEDIATELY
• NO EXPERIENCE NEEDED
• BONUS AFTER 6 MONTHS

Job Scope

• HELP TAKE PHOTOS WHEN NEEDED
• ATTEND TO CUSTOMER'S ENQUIRIES
• AD-HOC DUTIES BY SUPERVISOR

If keen, kindly send details to wa.me/6590018370

- Name

- Residential Address

- Copy of your Resume

- Commitment Period

EA License No: 04C3537

EA Personnel No: R24124205

EA Personnel Name: Ng Jun Jie Mansley

• Attend to general utilities and account-related enquiries in a professional and timely manner

• Provide timely and accurate responses to customer questions, comments and feedback to ensure customer satisfaction

• Maintain a positive and professional attitude in all customer interactions

• Any other ad-hoc duties as assigned

*Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

*

• Receives and handles requests for service, following agreed procedures.
• Identify and diagnose issues and problems. Advise users on appropriate course of action
• Provides 24x7 Service Desk Support as defined by Tier 1 /Tier 2 support
• Provides phone, e-mail. First point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
• Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements.
• Any other ad hoc duties as assigned by supervisor

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

• Local MNC which has grown exponentially over recent years
• Friendly Mentors and Good Environment for learning
• No Experience Needed Training fully provided!
• Start Immediately

Job Scope

• Attend to customers general enquiries
• Liaising with staff about the schedules
• Updating of details into system
• Liaising with various customers to resolve issues regarding their businesses
• Ad-Hoc Duties

If keen, kindly send details to wa.me/6590018370

- Name

- Residential Address

- Copy of your Resume

- Commitment Period

EA License No: 04C3537

EA Personnel No: R24124205

EA Personnel Name: Ng Jun Jie Mansley

Temp Patient Service Associate (3 months Contract Convertible) *Multiple locations*

Responsibilities:

• Provide excellent frontline customer service to the patients and family members

• Attend to general enquiries

• Scheduling of appointments for patients

• Handle payment and cashiering duties

• Any ad-hoc duties given by supervisor

Requirements:

• Min GCE N/O/A Levels

• Multiple locations available (West / North / Northeast / Central)

• Able to commit on short notice

Interested and qualified candidates, please send in your application to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

We are looking to welcome a Customer Service Specialist (Japanese speaking) to join our Global Customer Service Department. You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Manager. 

Closing Date: Applications will close on 27th Oct 2024.

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you'll be doing:

• Take ownership of customer queries received via phone, email, live chat, and in-person through to resolution in line with policies/procedures, KPI, and Customer First training best practices. Striving to increase customer satisfaction/first-time resolution and reduce the need for customers to contact. 
• Respond to customer queries via the daily retention queue in a timely and professional manner, providing price quotes, lapsed lists, and denial data to prevent lost revenue.
• Provide support with the monitoring of retention campaign performance and perform data cleansing after each campaign, reporting regularly and identifying opportunities to improve campaigns.
• Using SAP/Salesforce to manage and take responsibility for the processing of orders, invoices, quotes, returns, and claims in a timely and accurate manner, responding appropriately and swiftly to queries, problems, and special requests from customers, accelerating these to team leaders and managers where appropriate.
• Resolve product or service problems/queries by clarifying customer issues, determining the root cause of the problem, selecting and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.
• On the back of customer contacts review the customer self-help portals and suggest new content or amendments to the relevant team.
• Create and update Standard Operating Procedures (SOP) or suggest amendments to relevant teams.
• Play an active role in the achievement of department goals by assisting with all types of work across the department as needed. Work effectively with the team to achieve individual, team, and departmental objectives, sharing knowledge and skills as appropriate.
• Provide support to team members, assisting with training if appropriate.
• Achieve personal objectives and, work to agreed KPIs and targets including quality assurance.
• In addition to the above, this role will be expected to help with projects and workload as determined by business needs and the Manager.

Job Scope:

1. Responsible for complete order to cash process

2. Process customer orders using SAP system

3. Provide sales support to designated countries

4. Coordinate the preparation of shipping documentation to customers

5. Attend to customer complaints

6. Handle customer request for samples

7. Work with Trade Compliance/Foreign Trade organizations to manage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant

8. Interact with colleagues from Headquarters, Sales & Marketing, SCM, Accounts Receivables, Credit & Legal teams to follow up on credit and logistics matters.

If you're interested in the position, kindly forward your comprehensive resume, along with your expected salary and availability, in MS Word format to [email protected]

Shermaine Soo Yi Ning

CEI Reg R1877837

Recruit Express Pte Ltd

EA License No; 99C4599

We regret that only shortlisted candidates will be contacted.