An IoT Field Service Technician is responsible for installing, configuring, maintaining, troubleshooting IoT devices such as Facial Recognition (FR), smart cameras, sensors, network devices, industrial IoT sensors and equipment. The role requires technical expertise, problem-solving skills, and the ability to work with both hardware and software components of IoT systems.

Key Responsibilities:

1) Installation and Setup:

· Install and configure IoT devices, sensors, and networks according to stakeholder requirements.

· Perform system integrations, ensuring that devices is able to communicate with the yard central system.

· Ensure network connectivity ie routers, Access Points, wi-fi is properly established for IoT systems.

2) Troubleshooting and Maintenance:

· Diagnose and resolve issues with IoT devices, networks, or platforms, both remotely and on-site.

· Conduct regular inspections and maintenance of IoT devices and systems to ensure optimal performance.

· Perform firmware and software updates on devices as needed.

· Address and resolve connectivity issues, sensor malfunctions, and data reporting errors.

3) Customer Support:

· Provide technical support and training to stakeholder on how to use and maintain their IoT devices.

· Address stakeholder inquiries and concerns, either on-site or remotely, ensuring satisfaction and efficient problem resolution.

· Assist with the integration of IoT systems into existing infrastructure and applications eg digital twin platform

4) Documentation:

· Maintain good records of all service activities, including installations, configurations, maintenance, and stakeholder interactions.

· Provide reports on system performance, usage patterns, and any potential improvements.

· Document troubleshooting steps, solutions, and maintenance schedules.

· Check on System upgrades and System Optimization from vendor

.

Required Skills and Qualifications:

· Technical Knowledge: Familiarity with IoT devices, sensors, cloud-based platforms, and networking protocols

· Troubleshooting Skills: Strong problem-solving abilities, especially in identifying issues with hardware, software, or connectivity.

· Communication: Ability to explain technical issues and solutions to stakeholder clearly and concisely.

· Networking Knowledge: Understanding of network infrastructure, IP addresses, routers, and firewalls.

· Hands-on Skills: Comfortable working with hardware, including installation, wiring, and setup.

· Field Service: Safety- oriented, need to have interpersonal skills to interact with stakeholders like P&M, Security, Ops teams to coordinate work task

up to 4200

Science Park

* Support start-up, contract maintenance and other service activities with emphasis on safety and protection.

* Perform routine preventive maintenance, logging, corrective maintenance works and to carry out warranty repairs.

* Participate in service and repair of personnel protection equipments, safety activities, emergency response, breakdown calls and ad hoc projects.

* Manage all orders efficiently until fulfilment stage, by working closely with Service team.

* Liaison with relevant parties such as customers, service supervisor, coordinators and logistic pertaining to queries, technical issues, status and deliveries.

* Ensure equipment turnaround and breakdown responses are achieved at optimal level of efficiency.

* To provide support to other service activities that may be assigned in the course of work

* Effective communication of technical information to employees, customers and external parties in an accurate and concise manner in both a written and verbal media.

* To participate/take up Workplace Safety & Health responsibilities/ activities as per requested by the company.

How to Apply: Please send your resume to:

Responsibilities:

Customer Service (60%)

• Represent OMEGA in dealing with customers’ concerns.
• To provide quality support to customers’ technical enquiries.
• To communicate with customers on his needs and request for service.
• To perform repair, installation and commissioning of Marine Communication and Navigational equipment.
• To troubleshoot complex technical faults, report findings and communicate with Projects, Sales and customers for solutions and feedback.
• Interact with end-users to explain the failure mode in detail.
• Travel to customer sites as circumstances dictate; 60-70% of the time will travel around the globe to attend to break downs & repair onboard vessels; otherwise in Singapore supporting the same activities.

Internal Liaison (25%)

• Assist the project team in project executions; in providing technical expertise in field/site works.
• Be responsible for the tools and parts issued under his care.
• To observe and implement the company EHS policy; ensure compliance with all safety policies, practices and procedures at all times.
• Able to meet project deadlines and prioritizing tasks time to time as scheduled.
• Any other duties assigned by immediate Superior.

Reporting (15%)

• To report the jobs carried out in the standard service report form; report the productivity hours and tasks performed.
• To summarize service reports per project for team for submission to the Manager, Service.
• To report on team’s achievements on a monthly and quarterly basis.

Requirements:

• Degree in Electrical & Electronic Engineering or equivalent.
• Min 4 year of relevant working experience.
• Basic knowledge on Network System.
• Good Knowledge on one or two of the following: telecommunication, public announcement systems, navigation systems.
• Service oriented with analytical and problem-solving skills.
• Willing to travel and staying overseas for a period of up to 4 weeks.
• Able to work independently and meet schedules.

Responsibilities:

• To manage & oversee overall F&B operation & inventories
• To upkeep cafe housekeeping, general cleanliness and hygiene
• To assist in taking care of cafe cats including grooming, feeding & cleaning
• To assist in customer service & orientation
• To assist in preparing, serving of food/beverages & cashiering
• Other ad-hoc duties required

Requirements:

• Comfortable with cats & able to recognize cat’s behaviour & handling practices
• Committed, responsible & well-spoken individual
• Proactive & detail-oriented
• Service-oriented, self-motivated & a good team player
• Must be comfortable meeting & interacting with people
• Willing to learn & pick up new skills for self-development
• Able to work 6 days weekly including weekends & public holidays
• Candidates to have at least 1 year of working experiences in vet clinics, animal shelters, cats or F&B related environment
• Food Hygiene Cert or barista/coffee skills is a bonus

Full Time: 48h - 5/5.5/6 days

No split shifts.

Closed on PH and Sundays.

Staff meal provided

Italian cuisine, fast pased CBD Lunch crowd

cafe style restaurant, efficient good service is key.

- take order, key in order, cashiering

- barista experience a plus, not compulsory

- serve food, clear tables, set up tables for fast turnaround service

- stock taking, ordering, monthly reporting

- keeping within budget

- efficient and quality service

- fast and clean work attitude

Role:

• Diagnose and troubleshoot problems with marine engines, auxiliary engines, steering systems, and other related components.
• Carry out repairs on inboard and outboard engines, including work on fuel, cooling, and exhaust systems.
• Perform routine maintenance to ensure all shipboard systems are functioning properly.
• Maintain cleanliness of the ship and engine room while onboard.
• Provide detailed reports on work performed and communicate the nature of repairs and services to customers.

Safety and Compliance:

• Follow all safety protocols and regulations to maintain a safe working environment.
• Ensure compliance with environmental regulations related to marine services and repairs.

Documentation and Reporting:

• Keep accurate records of all services performed, including time spent, parts used, and labor involved.
• Use service management software to log and track repairs and maintenance tasks.

Team Collaboration:

• Collaborate with other technicians and service team members to ensure efficient workflow and high levels of customer satisfaction.
• Assist in training and mentoring junior technicians as required.
• Perform any other duties as assigned.

Requirements:

• Diploma or equivalent; technical certification or associate degree in marine mechanics or a related field is preferred.
• Minimum of 2 years’ experience in marine service and repair.
• Strong mechanical skills and ability to solve problems.
• Proficient in using diagnostic tools and marine service equipment.
• Knowledge of marine engines, auxiliary engines, and cargo pumps.
• Ability to read and understand technical manuals and schematics.
• Capable of lifting heavy objects, working in various weather conditions, and performing physically demanding tasks.

Liquid Chocolate is the franchisee of DipnDip, an international chocolate cafe chain with over 100 locations around the world. We are looking for a Cafe Service Crew to join our dynamic team as we open the 1st few outlets in Singapore.

The main purpose of the Cafe Service Crew is to greet arriving guests, welcome them into the outlet and seat them. The guest receives their first impression of the service of the outlet by their exchange with the Cafe Service Crew. He/She is vital to delivering a high standard of customer service and engagement for the outlets.

Related Duties and Responsibilities

• To provide fast and courteous service to customers.
• Greets customers, escorts them to tables and provide menu and suggestions.
• Inspects cafe's serving stations for neatness, cleanliness and other supplies for tables and serving stations.
• Observes tables and keep track of clean, dirty and occupied tables.
• Cleans, organizes and stocks menu at designated area.
• Interacts with customers as they leave the outlet to ensure positive dining experience.
• Assist Outlet Supervisor in ensuring that the cafe operations is run according to company policy.

Communication & Working Relationships

• Communicates professionally with all team members and Outlet Supervisor while keeping a productive working environment.
• Communicates with the stewards while keeping a healthy and clean environment.

Knowledge, Skills, and Experience

Excellent communication skills and the ability to work under pressure.

Requirements of the job

The job of the Cafe Service Crew may require long working hours and time flexibility.

Key Responsibilities:

1. Installation and Setup:

• Install and configure IoT devices, sensors, and networks according to stakeholder requirements.

• Perform system integrations, ensuring that devices is able to communicate with the yard central system.

• Ensure network connectivity ie routers, Access Points, wi-fi is properly established for IoT systems.

2. Troubleshooting and Maintenance:

• Diagnose and resolve issues with IoT devices, networks, or platforms, both remotely and on-site.

• Conduct regular inspections and maintenance of IoT devices and systems to ensure optimal performance.

• Perform firmware and software updates on devices as needed.

• Address and resolve connectivity issues, sensor malfunctions, and data reporting errors.

3. Customer Support:

• Provide technical support and training to stakeholder on how to use and maintain their IoT devices.

• Address stakeholder inquiries and concerns, either on-site or remotely, ensuring satisfaction and efficient problem resolution.

• Assist with the integration of IoT systems into existing infrastructure and applications eg digital twin platform

4. Documentation:

• Maintain good records of all service activities, including installations, configurations, maintenance, and stakeholder interactions.

• Provide reports on system performance, usage patterns, and any potential improvements.

• Document troubleshooting steps, solutions, and maintenance schedules.

• Check on System upgrades and System Optimization from vendor

Required Skills and Qualifications:

• Technical Knowledge: Familiarity with IoT devices, sensors, cloud-based platforms, and networking protocols

• Troubleshooting Skills: Strong problem-solving abilities, especially in identifying issues with hardware, software, or connectivity.

• Communication: Ability to explain technical issues and solutions to stakeholder clearly and concisely.

• Networking Knowledge: Understanding of network infrastructure, IP addresses, routers, and firewalls.

• Hands-on Skills: Comfortable working with hardware, including installation, wiring, and setup.

• Field Service: Safety- oriented, need to have interpersonal skills to interact with stakeholders like P&M, Security, Ops teams to coordinate work task

EA Number: 11C4879

Job Description

• Industry/ Organization Type: Manufacturing
• Position Title: Service Technician (Printer)
• Working Location: Aljunied
• Working Hours: 5 days (3 days in Singapore, 2 days in Johor) (8.30am – 6.00pm)
• Salary Package: Basic $2,100 + AWS
• Duration: Permanent

Key Responsibilities

• Provide on-site technical support and maintenance for printers, ensuring they operate efficiently and effectively.
• Perform troubleshooting, diagnostics, and repairs on various printer models.
• Conduct routine maintenance and servicing to prevent equipment breakdowns.
• Install and set up new printers and related equipment at customer sites.
• Provide technical training and support to customers on the proper use and maintenance of printers.
• Maintain accurate service records, including details of repairs, parts used, and customer interactions.
• Coordinate with the technical support team to resolve complex issues and ensure customer satisfaction.
• Travel between Singapore and Johor to provide service coverage as required.
• Ensure compliance with safety guidelines and maintain a clean and organized work environment.
• Stay updated with the latest printer technologies and industry trends.

APPLY NOW!!!

• GCE O-Level or higher.
• 1 year of experience in servicing and repairing printers or similar equipment is advantageous.
• Strong technical skills with the ability to diagnose and fix hardware issues.
• Good understanding of printer mechanics and electronics.
• Excellent problem-solving and troubleshooting abilities.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Willingness to travel between Singapore and Johor as required.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67174 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Responsible for the management of sales and relationships with particular clients by ensuring that all KPIs and operation requirements meet or exceed the expectation of clients. He or she is expected to assist in business development activities by generating sales among client accounts, such as upselling and cross-selling our service offerings. He or she is to develop and maintain long-term relationships with client accounts.

Job Description:

• Own and take charge of entire assigned project and collaborate with business partners closely on all issues and reviews related to the outsourced campaigns/projects
• Accountable for contractual and internal KPIs and manage performance of assigned teams
• Involved in soft launches & pilot runs for all assigned projects and ensure smooth operations of call products and/or services
• Develop and implement annual marketing plans and sales strategies
• Secure new business and grow existing accounts
• Gaining a clear understanding of customers' businesses and requirements
• Making accurate, rapid cost calculations and providing customers with quotations and proposals
• To work closely with Operations members for projects and tenders
• Identify area for service improvements and makes recommendation to the management team
• Other ad hoc duties as assigned

Requirements:

• At least a degree with minimum five (5) years of experience in Contact Centre industry and handling government projects in an operational or project management capacity
• COPC (Customer Operations Performance Centre) certification or equivalent is preferred
• Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
• Proficient in Microsoft tools and preparing of management reports

If you’re enthusiastic and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may email us at [email protected]

**We regret that only shortlisted candidates will be notified.

Job Descriptions:

• Ensure smooth daily administration and operation of the office.
• Planning and implementing the global administrative and general affairs management system, including the establishment of various standard forms, meeting SOP, introduction, and teaching of clerical tools, etc.
• Upkeep cleanliness and maintenance of facilities including liaising with vendors, upkeep of first aid supplies and fire-fighting equipment, ensuring reception and meeting rooms readiness at start and end of day.
• Record and update office inventory, ordering of stock.
• Manage procurement and replenishment of office, centers’ required consumables, stationery, and supplies.
• Provide logistics support such as room booking, prepare beverages, projector etc.
• Diary management and arranging appointments, booking meeting rooms and conference facilities.
• Other duties as assigned by Senior Management.

Job Requirements:

• 3-5 years relevant experience, such as co-working or sharing office management experience.
• With developed global administrative affairs, property management capabilities and SOP establishment experience is a plus.
• With project management experience is a plus.
• With office renovation experience is a plus.

• Job Description
  1. Handling day-to-day manpower coordination and cleaning operational matter.
  2. Monitor / Supervise periodic work for job site.
  3. Manage and handle client feedback and on-site incidents
  4. Team player, good problem-solving skills, and self-discipline.
  5. Able to communicate and dealing with senior worker.
• OTHER INFORMATIONS
• able to work on weekends / Public holiday.
• 5.5days/week

• Attend to customer enquiries and provide advice on necessary/suggested services
• Scheduling customer appointments and providing quotations
• Coordinate with technicians to facilitate daily work flow
• Manage required stock/inventory
• Perform other ad-hoc duties assigned

Requirements:

• Candidates must possess at least GCE 'O' Level or NTC2
• Good command of English
• Relevant work experience will be an advantage
• Interest in cars and knowledge in repair works
• Possess initiative, responsible and willing to learn
• Able to multi-task and work in a fast-paced environment
• Strong coordination and communication skills
• Remuneration to commensurate with experience
• Class '3' driving license

Responsibilities:

• Greet customers and hand out menus.
• Take meal and beverage orders from customers and place these orders in the kitchen.
• Make menu recommendations and inform patrons of any specials.
• Deliver meals and beverages to tables when they have been prepared.
• Check that customers are satisfied with their meal.
• Prepare the bill for tables when requested.
• Cash up bills and ensure that the correct amount has been paid.
• Administer change to tables if needed.

Requirements:

• Endurance to walk and stand for long hours.
• Flexible work hours.
• Ability to remain calm and professional with difficult customers.
• Excellent interpersonal skills.
• Coordination to carry plates or trays without dropping anything.
• Able to work on weekend and public holiday.

Your main duties are as follows:

• Welcome customers as they come into the restaurant
• Provide answers to queries presented by clients regarding services and offers made available by the restaurant.
• Clean all tables after clients have left and get such tables prepared for the next set of clients.
• Prepare beverage and dessert and cutting of fruit for daily operation
• Take beverage orders from serving staff or directly from patrons accurately & promptly
• Assist the restocking and replenishment of bar inventory and supplies
• Maintain basic knowledge of food dishes and the pairing of sauces and sides.
• Maintain responsibility for inspecting and drying of cutlery, crockery, coppers and silvers.
• Ensure trays are carried and food delivered to waiter/waitresses in a timely and efficient manner.
• To deliver great and excellence customer service.
• Maintain quality, service & cleanliness at all times according to restaurant' standards.
• Adhere to hygiene and safety standards
• Adhere to company’s standard operating procedures
• Any other appropriate duties and responsibilities as assigned

Working Hours: 6 days work week, including weekend & PH.

Our client provides advanced instruments and systems designed for high performance across various industries.

• Prepare service and spare parts quotations to customer inquiries.
• Build and maintain strong customer relationships to ensure high-quality service and support.
• Perform in-house repairs and on-site commissioning for gas and water quality analysers, CEMS, and AQMS, troubleshoot issues.
• Collaborate with customers to address service concerns and offer technical solutions.
• Support the project team in conducting FAT and SAT and deliver product training to end users and distributors.

Requirements:

• Degree in Mechanical Engineering/Environmental Science Engineering or equivalent.
• At least 2 years of experience in the analytical instruments.
• Good knowledge of gas analyzers, CEMS, and water quality analyzers.
• Customer-oriented with a positive attitude, along with excellent planning and time management skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Service Delivery Lead

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for a Service Delivery Lead to support their banking APAC network infrastructure portfolio.

Responsibilities:

- Lead the APAC network infrastructure team

- Manage the lifecycle of network components, from planning to decommissioning

- Lead contract negotiations and manage relationships with network service providers and hardware vendors

- Identify and mitigate risks, including security vulnerabilities and service disruptions

- Drive initiatives to enhance network performance, reliability, and security

Requirements:

- Proven working experience in network support and service delivery

- Familiar with capacity planning and management

Additional Information:

- Location: HarbourFront

- Working hours: Monday to Friday, 9 am to 6 pm.

- Competitive salary commensurate with experience, with 14 days of Annual Leave and above market medical coverage / insurance.

- Start off as a 1-year contract with 2 months' notice period.

Application Mode

• Apply by Whatsapp +65 8522 9666

Reporting Structure: Section-in-charge

Job Responsibilities:

1. FOOD RUNNER

• Serve food and beverages to customers
• Accountable for the smooth running of designated area
• Ensure visual quality of all food and beverages items served is according to company’s standards
• Provide a courteous and professional service at all times
• Ensure that cleanliness and hygiene is followed throughout

2. DINING AREA

• Clearing of used soiled cutleries from diner’s table (cutlery collection)
• Arrange table settings of crockeries and cutleries according to company’s standards
• Cleaning duties at service area including:Cleaning of table, chairs sofa seats and baby chair

3. PRE-OPENING PREPARATION

• Perform a range of duties according to outlet’s specification, including:Wiping tables, setting up of tables and ensuring tables have the correct cutleries and table settings
  Preparing and topping up of condiments (e.g. ginger, vinegar, chili sauce)
  Topping up of beverages and preparing tea
  Assist in stock ordering
  Preparing ingredients, check dessert quantity and expiration in the morning to report to supervisor

4. WASHING

• Tidy up workstations, wash tea and ice buckets, water kettle, utensils, etc
• To perform daily, weekly and monthly cleaning routine according to outlet’s specification

Educational Qualification/ Experience / Skills and Competencies Requirements:

• Candidate must possess at least Diploma/Bachelor's Degree in any field

· Provide the perfect service experience for every Guest

· Ensure the Guest feels important and welcome in the restaurant

· Ensure hot food is hot and cold food is cold

· Adhere to timing standards for products and services

· Look for ways to consolidate service and increase table turns

· Present menu, answer questions and make suggestions regarding food and beverage

· Serve the Guest in an accommodating manner

· Must know all food liquor, beer, wine and retail offered

· Apply positive suggestive sales approach to guide Guests

· Maintain table cleanliness

· Looks for ways to avoid waste and limit costs

· Assist in keeping the restaurant clean and safe

· Provide responsible service of alcoholic beverages

· Deliver food and beverages to any table as needed

· Must follow all cash handling policies and procedures

· Report to property on time and in proper uniform

· Prepare cooking ingredients by washing and chopping vegetables, cutting meat, etc.

· Prepare simple dishes such as salads, entrees if needed.

· Assist with the Kitchen Department on the packing/vacuum packing wherever is necessary.

The job description below is for the role of Lift Maintenance Service Manager:

We are seeking a Lift Maintenance Service Manager to work alongside our dynamic team in an interesting work environment. The work requirement is to manage maintenance, breakdown calls, and emergency calls for elevator after sales service.

Good communication is necessary to manage customers and internal service staff.

The person need not have any prior background in the industry, but must be eager, and able to learn new skills and knowledge. Basic skills are required in communication and use of information technology / computer systems.

Summary:

The Lift Maintenance Manager is responsible for the overall management and supervision of the elevator maintenance department, ensuring the safe, reliable, and efficient operation of all lift systems.

Key Responsibilities:

Service Operations Management:

• Oversee all aspects of elevator maintenance operations, including preventative maintenance, corrective maintenance, emergency repairs, and modernization projects.
• Develop and implement service procedures and work orders to ensure timely and efficient service delivery.
• Manage service contracts, ensuring timely renewals and maximizing customer retention.
  

Team Management:

• Supervise and manage a team of elevator technicians, including hiring, training, scheduling, and performance evaluation.
• Motivate and mentor the maintenance team to achieve performance goals and enhance their skills.
• Foster a positive and productive work environment that emphasizes safety, teamwork, and customer service.
  

Customer Relationship Management:

• Build and maintain strong relationships with customers, including building owners, property managers, and end-users.
• Proactively address customer concerns and resolve service issues promptly and effectively.
  Conduct regular customer visits to assess service needs and build rapport.
  

Qualifications:

• Excellent communication, interpersonal, and customer service skills.
• Strong analytical and problem-solving abilities.
• Proficient in Google Docs, Quickbooks, and other relevant software.

Skills:

• Project management skills.
• Ability to work independently and as part of a team.
• Strong work ethic and a commitment to customer satisfaction.

About the Role

As part of our service team, you play an important role in ensuring that our customer's systems are in tip top shape. You'd be in charge of installation, upgrades, troubleshooting, maintenance & training.

There will be opportunities to enhance your competencies through our training programs as well as increase your exposure to different work settings and cultures.

Job Description

• Perform preventive & corrective maintenance, installations, training, upgrades & troubleshooting of various systems
• Provide technical support to our team of engineers & other departments when required
• Ensure compliance with health, safety, and environmental regulations at customer site
• Perform site reviews, surveys and inventory checks to ensure equipment and systems are in working order
• Carry out any ad-hoc project, assignment, maintenance or repair work assigned
• Ensure complete documentation of procedures and maintenance works

Requirements

• Minimum Nitec in Electrical/Engineering
• Good observation and analytical skills
• Ability to interpret technical drawings and diagrams
• Familiarity in troubleshooting techniques
• Proficient in written and spoken English
• Class 2B/3 driving license and have own transport is a plus
• Able to work rotating shift if required
• Able to do standby duty and OT on short notice
• Knowledge of computer & networking would be a plus
• Working knowledge of banking & ATM related software and hardware systems would be an added advantage

NOTE:

By submitting your Curriculum Vitae (CV)/Resume, you agree to your data being used in conjunction with recruitment and employment purposes.

In order to maximize your opportunities to work with us, you are encouraged to keep the information provided accurate, complete and up-to-date.

Our Data Protection Notice for Job Applicants is attached here:
https://www.secur.sg/dataprivacy/data-protection-notice


IMPORTANT:

We DON'T collect any of the following:

1. NRIC/FIN or any national identifiers.

2. Photo

3. Date of birth

4. Age

5. Spouse/Family information

Please DON'T include these in your CV/Resume and we reserve the right to reject any application that contains the above.

Scope of job:

1. Installation and Commissioning:

• Install electrical systems, equipment, and machinery as per technical specifications and safety regulations.
• Assist in the commissioning of electrical systems and ensure they are operating correctly.
• Ensure all installations are in compliance with the relevant codes and standards.

2. Maintenance & Troubleshooting:

• Conduct routine maintenance checks on electrical systems to ensure efficient functioning.
• Diagnose faults, troubleshoot electrical problems, and repair or replace faulty components.
• Provide preventive maintenance to avoid breakdowns and optimize system performance.

3. Customer Support:

• Offer on-site and remote technical support to customers, ensuring customer satisfaction.
• Respond to customer queries and resolve electrical issues promptly.
• Provide training and guidance to customers on proper use and maintenance of electrical systems.

4. System Upgrades:

• Assess and recommend upgrades to existing electrical systems and equipment.
• Implement system improvements to enhance functionality, safety, and efficiency.

5. Safety & Compliance:

• Follow all safety protocols, electrical codes, and regulations to maintain a safe working environment.
• Conduct safety inspections and risk assessments on electrical systems and equipment.
• Ensure compliance with local, national, and industry-specific electrical standards.

6. Documentation & Reporting:

• Maintain accurate records of service activities, including repairs, maintenance, and customer interactions.
• Prepare and submit detailed reports on findings, repairs, and service schedules.
• Maintain an inventory of electrical components and tools.
• Monitor progress on the works carried out and coordinate with customer and shipyard on site during Repair and Commissioning Job.
• Prepare timesheets and service report upon completion of all works and ensure all document is properly endorsed/verified by customer and uploaded to serve on time.

7. Collaboration & Coordination:

• Work closely with project managers, technical teams, and clients to understand service requirements.
• Coordinate with suppliers and vendors for spare parts and service tools.
• Collaborate with colleagues to ensure efficient and effective project execution.

8. Continuous Improvement:

• Stay updated with the latest electrical technologies, techniques, and industry best practices.
• Attend training and certification programs to enhance skills and knowledge.
• Contribute ideas for improving service efficiency and customer satisfaction.

Required Skills & Qualifications:

· Education:

• A bachelor’s degree or equivalent qualification in Electrical Engineering, Electronics, or a related field.
• Certification in electrical systems or maintenance (e.g., NEC, NFPA) is a plus.

· Experience:

• Proven experience as an Electrical Service Engineer or similar role (typically 5 years above).
• Hands-on experience with electrical systems, wiring, motors, circuit boards, and related components.
• Familiarity with diagnostic tools, testing equipment, and electrical schematics.

· Technical Skills:

• Strong knowledge of electrical systems, circuits, and components.
• Proficient in using electrical diagnostic tools, multimeters, and testing devices.
• Understanding of electrical safety regulations and standards.

· Soft Skills:

• Excellent problem-solving and troubleshooting abilities.
• Strong communication skills (both verbal and written).
• Ability to work independently and as part of a team.
• Customer-oriented with a focus on delivering high-quality service.

Physical Requirements:

• Ability to lift and carry heavy electrical components and tools.
• Ability to work in confined spaces or at heights when required.
• Comfortable working in various weather conditions for outdoor jobs.
• Commissioning, start-up, and testing of mechanical, hydraulic, control system and electric integration system on newly build vessel.
• Recommendation of Spare Parts or solutions to customer during Repair or Troubleshoots Works.
• Constant monitoring of the progress and quality on the works carried out and coordinate with customer and shipyard on site during Repair and Commissioning Job.
• Ensure our Equipment’s perform as per requirement and satisfaction of Customer.

Work Environment:

• The role requires travel to client sites for installations, maintenance, and repairs.
• Work hours may vary based on project deadlines or emergency service calls.

我愛台妹 was born for the love of food, particularly Taiwanese food and we would like to welcome you to join us as Full Time Service Crew.

A. Overall Purpose Of The Job

As a member of the Service Desk team, this position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-Service Portal, Tech Concierge Desk). It is responsible for providing support (remotely or onsite) on company supported computer software, applications, and platforms.

B. Key Responsibilities

The scope of responsibilities includes the following:

• Serve as the first point of contact for users experiencing technical issues via different support channels (phone, email, Self-Service Portal, Tech Concierge Desk).
• Diagnose, troubleshoot, and resolve hardware, software, and network issues efficiently. ● Log incidents and requests accurately in the service management tool, categorizing and prioritizing them based on urgency and documenting with event timeline.
• Escalate unresolved issues to relevant next level support team (L2/L3)
• Ensure effective management of all incident priorities including Major Incidents, Priority 1,2,3 and 4 and service requests through various communication channels, including phone, email, and in-person interactions at the concierge desk .
• Act as an Incident Manager and drive end-to-end Major Incident and Priority 1 incident management process
• Monitor ticket, email, chat, phone queues and agent performance to ensure adherence to service level agreements (SLAs) and quality standards
• Handle user account lifecycle management (Joiner, Mover & Leaver), access provisioning in accordance with company IT security policies.
• Perform regular out of office hours on call duties as per operational needs
• Oversee DSAT feedbacks and take corrective action
• Handle account provisioning across various system platforms (Active Directory, GSuite email account, Windows, Linux etc) for staff and generic accounts such as service accounts, admin account or FTP.
• Oversee daily cessation activities and evaluate any potential issues to ensure compliance with audit requirements.
• Provide reports upon stakeholder requests to list the active users or users associated with a specific application.
• Manage and process IT service requests, assist in projects including user profiling setup, software installation, and system configuration

● Assist in DWS (Digital Workplace Services) BAU tasks and projects such as but not limited to the following:

• OS imaging, deployment, upgrade, and tracking (Windows and Mac)
• Endpoint device management
• Hardware refresh
• Maintain up-to-date knowledge base articles for common issues, troubleshooting steps, and SOPs used by the Service Desk team
• Collaborate with cross-functional teams (Product Managers, Engineering, Architects, etc.), and business stakeholders and ensure proper escalation to improve service delivery and user experience.
• Communicate effectively with end-users, keeping them informed of the status of incidents and requests.
• Monitor alerts triggered from servers, databases, or systems and inform the respective teams for necessary actions.

C. Job Profile

• Required Qualifications
• Degree/Diploma in Computer Science, Information Technology, or related field • Proven work experience in an IT support function such as a Service Desk Agent, Desktop Support Engineer, or other similar roles
• Working knowledge and experience on ITSM ticketing tools (ServiceNow, etc.) • Working knowledge and experience on computer hardware, OS, software, and applications both in Windows and Mac environments.
• Comfortable in supporting users over the phone, onsite, or remotely using remote access tools such as Teamviewer
• Possess an ITIL v3 and above Foundation certification is an advantage
• Knowledge of user access management processes and tools such as Sailpoint or OKTA is a plus.

Required Competencies

• Excellent written and verbal communication skills
• A minimum of 5 years of experience in a 24X7 service desk or technical support role
• Good interpersonal and problem-solving skills
• Able to multitask and prioritize the tasks accordingly
• Pragmatic and flexible mindset to succeed in an ever-changing and dynamic environment • Capacity to learn and adapt to new technologies fast
• Ability to proactively carry out tasks independently or with minimal supervision
• Clearly and calmly communicating with team members or stakeholders to manage expectations and coordinate efforts during high-stress situations.

Working Hours: 6days/week

Working Location: Bedok, Punggol, Stadium, Kallang and Orchard.

Job Description:

• Prepare or serve hot or cold beverages.
• Preparing and display food items.
• Clean and sanitize work areas and equipment.
• Issue bills and accept payment.
• Ensuring work station and area are kept clean at all times.
• Review daily specials, changes on the menu.
• Provide excellent service to guests.
• Any other ad-hoc duties as assigned.