Job Title: Salesgirl / Store Assistant (Part-Time / Full-Time)

About Us: Mox & Lotus is Asia's premier retailer specializing in trading card games and collectibles. We are dedicated to providing exceptional customer experiences and fostering a vibrant community around hobby gaming.

Job Overview: As a highly reputable player in the industry, we hire based on integrity and aptitude. We are known for our exceptional customer service, so we are looking for someone who is good with names and faces, have a cheery disposition, and are able to communicate with customers clearly and pleasantly. You'll also assist in order preparation, inventory management, retail space maintenance, and cashiering duties.

Job Location & Hours: We operate from 2pm - 10pm on Mondays to Fridays, 12pm - 10pm on Saturdays, and 12pm to 8pm on Sundays. Full-time and part-time positions available, flexible schedule. A minimum commitment of three shifts a week is required, including weekends. Our work location is at 215 Bedok North St 1, #02-85, S460215, a short walk from Bedok MRT.

Key Responsibilities:

• During the on-job training, you will be required to learn how to operate the business in order to better understand the customer's pathway and experience. You will be required to do operations from time-to-time, in order to develop a better understanding of how to improve the experience.
• Order preparation, inventory management, retain space maintenance, and cashiering duties.
• You'll also be required to mind the store independently after probation period.

Requirements:

• Integrity, Honesty, and Good Aptitude is our #1 consideration.
• A relevant diploma or degree is required, students welcome.
• Knowledge in gaming and trading card games industry is not required.
• Meticulous attention to detail and strong organizational skills.
• Ability to work efficiently either alone or in a team in a fast-paced environment.
• Computer skills mandatory (Google Suite, Email, Web Whatsapp and Browser-Based Apps).

Benefits:

• Gain valuable experience in a fast-growing company that focuses on customer experience, service, branding, and marketing, preparing you for a larger role in the future.
• Competitive hourly rate and flexible working hours.
• Opportunities for growth and advancement within the company.
• Flexible working hours (part-time / full-time).
• Positive and supportive work environment with a focus on teamwork and excellence.

How to Apply: Join our team at Mox & Lotus and contribute to our mission of delivering exceptional service to hobby enthusiasts. To apply, please submit your resume and a brief cover letter to [email protected]. Thank you!

Job Description

• Industry/ Organization Type: Tuition Centre
• Position Title: Administrative Clerk / Customer Service Admin
• Working Location: North-East – Hougang (Walking distance to the company)
• Working Hours: 5 days, rotating shifts (10 AM-6 PM or 1 PM-9 PM based on class schedule); 5.5 days during probation
• Salary Package: Up to SGD 3500 + AWS
• Duration: Permanent

Key Responsibilities

• Assist walk-in customers, and manage inquiries received via phone and email.
• Ensure timely follow-up and resolution of all customer inquiries through effective communication and coordination.
• Handle the processing of class registrations, invoicing, and issuance of payment receipts.
• Maintain communication with existing customers through phone calls, text messages, and emails.
• Liaise with external vendors and suppliers to coordinate services.
• Carry out various administrative tasks to support daily operations.

APPLY NOW!!!

• Min. O level
• Min. 1 year of working experience, preferably have experience in tuition or enrichment centres
• Availability to work on weekends, excluding public holidays

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71496 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Responsibilities

• Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries;

• Fulfillment follow through on case handling and with customers;

• Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Minimum of ITE, 'O' levels

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

• Possess good command of written and spoken English.

• Good analytical skills; passion for working and is good in working with numbers.

• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

• Passion for working, responsible and with good working attitude.

• Proficient in PC skills including MS Office applications.

• Ability to work on rotational shifts (Morning & afternoon)

About Zenith
At Zenith, an MOE-registered center, we provide top-quality, holistic education for Primary, Secondary, and JC students. Our mission is to empower students to excel academically, reach their peak potential, and grow into well-rounded individuals.

If you’re passionate about transforming education and making a real impact, we want to hear from you.

Summary
As a key member of the Zenith team, you will play a crucial role in ensuring smooth operations of the center while delivering excellent customer experiences. Your responsibilities will span across operations, customer service, and administrative support to enhance student and parent satisfaction.

Responsibilities

• Centre OperationsHandle CRM updates, student registrations, and payment facilitation.
  Support center events and courses to enhance student participation.
  Maintain a clean and organized center, including notes, snack bar, and general spaces.
  
• Customer SuccessContribute to retention, satisfaction, and growth strategies for improved client experience.
  Respond to all inquiries within 24 hours via calls, WhatsApp, and email.
  Assist new customers by promoting Zenith’s programs, converting inquiries to trials and following up on leads.
  
• Client SupportManage billing, payments, lesson replacements, and withdrawals, while collecting feedback for improvement.
  Provide updates on student progress and ensure timely communication with parents.
  

Requirements

• Diploma in Hospitality, Mass Communications, or a related field.
• 1–2 years of experience in a customer-facing role.
• Strong ability to manage multiple stakeholders efficiently.
• Excellent verbal and written communication skills.
• A proactive team player with exceptional interpersonal and organizational abilities.
• Responsible for front desk operations, including working at least 4 weekdays and 1 weekend per week.

We are seeking for a Customer Experience Manager to boost our CX initiatives, shaping the experience and overall satisfaction for our clients. Work with stakeholders, develop processes, and improve service delivery. If you're passionate about creating great experiences, join us!

Job Responsibilities:

CX Initiatives

• Liaise with relevant stakeholders on a series of CX improvement initiatives and subsequent deployments across various touchpoints
• Develop processes for CX implementation e.g. metrics reporting, service principles implementation
• Assist with the development and implementation of new and/or improved service delivery channels/ initiatives
• Assist in distilling learnings from the various insights reports and prototyping projects for the development of CX strategy, vision, framework and service principles
• Assist to track performance trends and monitor effectiveness of various CX-related interventions, monitor service level standards and to highlight areas that require resolutions (both in the short-term and long-term)
• Assist in tracking the implementation of the CX roadmap and propose areas that may require revisions

CX Training/ Recognition

• Work with internal stakeholders on the planning of the different types of CX training/ learning for various groups of staff, leaders and vendors
• Assist in the curriculum development of the different types of training programmes for staff, vendors and partners
• Perform periodic reviews of the training contents for the various types of training and assist to recommend revisions wherever necessary
• Monitor and identify best practices for internal learnings on CX and plan learning sessions to cross-share best practices
• Assist in establishing and monitoring of rewards and recognition programmes for CX efforts and achievements

CX Data-Driven Initiatives

• Work with IT Team on the integration of CX-related data sources and development of the dashboards for CX metrics monitoring by management and staff
• Coordinate and consolidate reports of customer experience across various touchpoints, and service metrics from omnichannel data points
• Conduct regular review of metrics to ensure they are relevant as business operations evolve, and metrics are captured at key `Moments of Truth’ for identified customer segments
• Track performance trends and monitor effectiveness of various interventions, monitor service level standards, and promptly highlight areas that require resolution

CX Forums, Administrative Duties & Others

• Plan, coordinate and organise meetings with internal stakeholders on CX discussions
• Work closely with Business Development to ensure consistent positive brand experience across various touchpoints
• Organise client appreciation events to engage and foster stronger relationship with Client
• Perform administrative duties e.g. procurement, budget utilisation tracking, logistics arrangements, finance related processing
• Assist and support in any other CXSE initiatives, when needed

Job Qualifications:

• At least a Degree in Business Administration or in a related field with minimum three (3) years of experience in Contact Centre industry
• Experience in customer experience related projects or service journey mapping or data analysis work would be an added advantage
• Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
• Proficient in Microsoft tools and preparing of management reports

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year experience in customer support role

- Possess good HR payroll , leave system , CPF & OT claims concept

- Good communication skills and able to handle difficult customers

- Training will be provided

Mon to Fri 9am to 6pm

This position is to provide customers and prospects with positive and courteous experience in line with the brand values and professionalism across channels of communication and interactions.

Customer Experience and Assessment

• Plan, conduct and facilitate stakeholder discussions, workshops, user surveys, and interviews.
• Create user stories, personas, and storyboards.
• Maintain, review, and create new customer journey maps to enhance corporate clients' and their digital experiences.
• Translate all findings and goals into actionable recommendations.
• Monthly Data Reporting and Analysis of Survey Results.
• Supporting in User Testing and Portal Experience.
• Conduct Mystery Shopping of current offerings.
• Keep records of customer interactions, details of actions taken, and reports of results.

Service Delivery

• Supporting in the Feedback Management Process.
• Supporting in the administration and new module roll out of survey and service console of Salesforce.

Qualifications, Preferred Knowledge and Skills, and Other Requirements

• Degree in Business, Marketing, or equivalent.
• At least 3 years of work experience, preferably in customer service, customer experience, or user experience.
• Design thinking and customer service skills will be an advantage.
• Familiar with CRM programmes, databases and data analytics such as Salesforce.
• Strong analytical, conceptualisation and problem-solving skills.
• Excellent PowerPoint, visual presentation, and facilitation skills

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Job Scope

• Provide course consultation to prospective customers
• Attend to walk-ins and telephone enquiries
• Process and administer new student’s enrolment
• Assist the day-to-day customer - services & admin activities of the centre such as: Coordinating and facilitating classes for the centre/s.
• Centre operations
• Handle and resolve feedback and complaints
• Liaise with customers & teachers pertaining to parents’ feedbacks / students' progress
• Handle admin duties such as: daily collections, preparation of materials for classes
• Data-entry and maintaining Student Management System & CRM
• Work with Marketing team on A&P plans

Requirements

• Candidate must possess at least a Diploma / Bachelor's Degree / Professional Degree (In the field of Business Studies / Marketing / Business Administration / Mass Communications)
• At least 1 - 2 year(s) of working experience in the related field is required for this position.
• Effective planning & able to multi-tasks.
• Good interpersonal skills
• Effectively bilingual (English & Chinese speaking required to handle and resolve feedbacks from English & Chinese speaking customers and also to converse with Chinese speaking teachers pertaining to parents’ feedbacks / students' progress.)
• Proficient in MS office applications
• Able to work on weekends & two weekday evenings that in line with centre's operating hours

Branch Locations (Travelling required between these locations)

• Thomson
• Punggol

We regret that only shortlisted applicants will be notified.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Position overview:

We are looking for a results oriented Customer relations executive to onboard our sales team in acquiring new clients and growing existing accounts. The executive will play a key role in driving revenue growth by promoting our professional services, promptly serving the customer needs and building strong client relationships.

Key responsibilities:

Client acquisition: Identify and qualify leads, develop new relationships with new clients to drive referral business growth.

Client consultation: understanding client needs and solve client concerns with regards to leakages problems or building issues.

Proposal delivery: must be able to breakdown and quote solutions to clients in a simplified and understanding manner so that client are able to understand what are they paying for.

sales pipeline: executive must be able to drive revenue growth through development of more detailed servicing standards.

Customer Service Responsibilities list:

• Manage incoming phone calls and reply to customers query
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Job Description

Our Business Customer Support team collaborates and works closely with Business Development, Compliance, Customer Support, Engineering, Customer On-boarding, Operations and other product teams in order to make sure that Wise's business customers are provided with the best experience, solutions, and support.

Your mission:

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships.
• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our business customers
• Go above and beyond the call of duty: Work with less supervision and solve complex problems by working with other teams
• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
• Work with Empowerment - At Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

Qualifications

About you:

• Hold a Singaporean citizenship or permanent residency (please note we cannot support Visas for this role)
• You have at least 2 years of Customer Support experience
• You ideally have previous B2B customer support experience preferably in banking, internet, tech, and telecommunication industries, or international customer care centres
• Previous experience in Customer Success, B2B Business Development or B2B sales is ideal
• Your verbal and written English skills are excellent - Phone, emails, (and potentially) chat contacts are the main responsibility for this role, so clear communication in English is key, and we'll be evaluating yours all the way from your application through the end of the process
• You’re flexible. Open to working days, evenings, public holidays, and weekend shifts. While your scheduling preferences are taken into consideration, the requirements can change based on our customers needs, so we can’t guarantee you your preferred shift and shifts can change over time
• You’re organized. You’re methodical in your approach, with a solution-oriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can, but they won’t stand over your shoulder, trusting you with the empowerment to meet and exceed your performance metrics and also deliver a great customer experience
• You’re cool under pressure. You take charge in challenging situations and you keep your composure if things get tense – a fast-paced, ever-changing environment is where you thrive
• You’re a team-player. You’re straight up and honest. You’re able to own up to your mistakes and you follow through when you say you will. Most importantly – you understand that having a great working culture is everyone’s responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you
• You’re growth-oriented. You understand that an open feedback culture is there to help you grow. You crave information and love learning new things. You challenge ideas, not people. You see every challenge as a learning opportunity and you’re adaptable, learning new systems and processes quickly
• You’re quick behind the keyboard, with a typing speed of at least 30 words-per-minute
• You hustle. And hard.

PS! If you're interested in the position, please apply by submitting your CV in English, and answering the application questions.

Additional information

Compensation:

SGD 3,950/month (Fixed) + RSUs

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Job description

• Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations.
• Provide the perfect first impression with a smile and welcome.
• Responsible for assigning guests to tables, maximizing the utilization of the space to the best advantage.
• To ensure that guest at every table receives attention and service.
• To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• To collate guests’ feedback and maintain and update the guest history system.
• To prepare a monthly report of guest comments, guest list, and report that assist business decision.
• Have a full understanding of Operating Procedures and their role within these standards.
• Confidently take an order asking all relevant questions linked to the sequence of service.
• Ensure problems are dealt with immediately and proactively with the support of the Outlet Manager

Requirements:

• Minimum 3 years of managerial experience in lounge environment
• Hotel industry experience is preffered
• Customer-oriented approach and patience
• Problem-solving and decision-making skills
• Hands-on experience in cashier duties

Our Company is working closely with a Prestigious Public Listed organisation in Singapore. We are seeking a Customer Success Executive with a demonstrated track record of successfully retaining and expanding the business footprint of the existing customer base for our product distribution and calibration service business.

Customer Success Executive

Responsibilities:

• Responsible for sales, marketing and account management of test, measurement and calibration solutions
• Secure product distribution and calibration service business to meet the orders target.
• Develop and maintain an effective network of customers within your focus of responsibility
• Ensure customer satisfaction expectations are exceeded upon
• Build and strengthen relationships with customers to become their trusted solution partner.
• Maintain a cheerful attitude while answering all inbound calls and addressing customer needs
• Provide all necessary data to sales manager upon request for department meeting
• Establish active communication and engagement with other departments eg, Store & Procurement
• Work in partnership with instrument service and maintenance team as part of a Solutions Team based

Requirements:

• Good knowledge in the test and measurement industry
• Meticulous, able to handle orders accurately and efficiently.
• Problem solver, strong emotional intelligence skills, effective customer management capabilities.
• Comfortable with technology and IT tools. Proficiency in MS Office (Word, Excel, PowerPoint) and Enterprise Systems (SAP)
• Ability to work extended hours when necessary.
• Higher Nitec / Diploma / Degree in any discipline
• Preferably 1-2 years in sales or marketing.
• Knowledge of Excel and other data management software
• Technical background and/or Services background to support the customer requirement
• Self-starter and result-oriented with strong analytical skills
• Innovative and proactive.

Calling all truly AWESOME people!  

About Stranger Soccer  

  Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.  

Role and Responsibilities 

  The selected candidate(s) will be a key member of a small team working at the company’s flagship operation in Singapore, carrying out various business development and customer relationship related initiatives across the organization. The position will be working closely with the CEO and the Executive Director and will interface with key staff across the organization, as well as customers and other stakeholders. The company is committed to growing and developing talent which will access increasing levels of responsibility as the company grows into an international brand. 
 

• Serving on the front lines of the customer experience, serving as an “Official Host” of a few football games each week   

• Coordinating and executing various tasks related to the daily operation of the business, such as marketing, logistics, customer service, sales, hosting 

 The candidate will: 
 Gain experience in daily operations of a business 

• Gain experience and confidence in presenting and communicating with customers 

• Gain experience in what a Singapore brand must consider in efforts to expand internationally 

• Gain experience in working with and communicating with multiple stakeholders in an organization

• Strong written and verbal communication skills 

• A can-do attitude 

• Interest in football is a BIG PLUS  

• Hospitality experience a PLUS

Compensation and Other Details  

• Commitment of 3 months up to 12 months 
• Compensation of up to $800/month, comprised of a monthly allowance and a completion bonus  
• Welcome Kit including $150 in jerseys and merchandise 
• 50% staff discount on games + $100 bonus game credits upon completion 
• Completion Certificate 

To apply, please send resume to [email protected] 

About Us

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.

Now, we're on the lookout for a friendly and professional Customer Experience Consultant to join us in Singapore, steering our customer service to new heights!

Your Role on Our Journey:

As a Customer Experience Consultant, you'll be the go-to person for our drivers after they hit the road in their leased PHVs. Your main task? To make sure every driver feels supported, heard, and valued. Whether it's resolving an issue, answering queries, or just checking in to see how they're doing, your role is crucial in keeping our drivers happy and our engines running smoothly.

Your Day-to-Day Adventures:

• Provide stellar after-sales support to our drivers, ensuring they have a smooth ride with Lumens.
• Be the first point of contact for drivers' requests and concerns, resolving them with efficiency and care.
• Regularly follow up with drivers to gather feedback and check on their experience.
• Identify opportunities for re-contract deals, and upsell better vehicles or longer lease contracts.
• Build strong, lasting relationships with our drivers, ensuring they always feel part of the Lumens family.
• Keep customers updated on the latest promotion and product.

What Makes You a Perfect Fit:

• At least 2 years of experience in a customer-focused role, such as Sales, Account Manager or Customer Service
• A passion for helping and interacting with people.
• Strong problem-solving skills, with a knack for resolving issues swiftly and satisfactorily.
• Excellent communication skills and proactive, empathetic approach to customer service.
• The ability to identify sales opportunities without ever losing that personal, caring touch.

Ready to Drive the Extra Mile?

Send your resume that showcases your unique spark to us today. If your journey aligns with ours, we'll get in touch soon!

Be part of a journey that matters and help us turn every drive into a delightful experience!

ALG is hiring a dedicated and proactive Customer Support Specialist for our Aerospace Logistics MNC client with a facility in Loyang, Singapore. This role focused on coordinating responses to customer inquiries for spare parts requirements and facilitate delivery problem resolution. This role involves managing the collection and processing of supplier and/or customer data regarding spare parts, provisioning products, or related services. The ideal candidate will ensure timely and efficient material delivery, manage customer orders, and resolve issues to maintain customer satisfaction.

This is a 1 year contract role (January 2025 - December 2025).

Job Responsibilities:

• Review customer purchase orders to assess and understand requirements.
• Process and maintain customer purchase orders, including order entry and portal management within the ERP system.
• Coordinate with warehouse staff, Sales, and Quality teams to resolve orders in a timely manner.
• Prioritize orders based on required ship dates and perform analysis to address issues efficiently.
• Research in ERP systems to resolve order issues and manage open orders pending resolution.
• Ensure timely shipment of critical orders through internal coordination and liaison with functional stakeholders.
• Monitor and expedite complex and urgent orders.
• Resolve customer claims with functional departments, including Accounting, Quality Assurance, Credit & Rebill, and Return Material Authorization processes.
• Analyze root causes, recommend, and implement corrective actions to address issues.
• Support cash collection efforts by coordinating with Account Receivables.
• Maintain pipeline health by monitoring part usage and demand, collaborating with customers, Sales, and Planners.
• Perform other assigned duties as required.

Job Requirements:

• 2-4 years of related work experience, including Program Management and/or Customer Support.
• Experience in a warehouse environment and proficiency in ERP systems.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment with a high degree of accuracy.
• Effective multitasking and ability to manage competing priorities.
• Proficient in MS Office applications, including Excel, Word, and PowerPoint.

If you are interested in this role, please APPLY NOW! Please note that only shortlisted candidates will be notified.

EA License Number: 11C4379 | Registration Number: R21102028

• Attend to incoming hotline calls from customers
• Conduct phone interviews and manage respondents' queries
• Ensure highest level of customer experience
• Data entry and administrative work
• Status update report to supervisor
• Handle escalated cases and follow up with respective respondents until resolved
• Conduct data verification of completed cases to ensure accuracy and reliability of data
• Met daily and weekly KPI
• Contract Period: 8 months to 1 year
• Office: Clarke Quay

Job Requirements:

• Singaporean
• At least 1 year of work experience in inbound call centre
• Excellent customer serviceskills
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Excellent interpersonal skills
• Excellent problem solving and negotiation skills
• Able to work in fast paced environment

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO https://go.persolkelly.com/job...By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

• Handle enquiries and public feedback pertaining to the project site activities & environment
• Possess the skill, knowledge and ability to manage public relation issues and general project queries with the resident effectively
• Ensuring good report and maintaining positive relations with the residents to work closely with the relevant parties, such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Conduct regular visits to residents/tenants affected by the works to gather feedback and keep them posted of work schedule changes
• Excellent people management & interpersonal skills
• Ability to prioritize, plan, organize and execute tasks effectively
• Other ad-hoc duties as assigned
• Diploma/Certificate in Communications/in Customer Relation or relevant discipline
• At least 3 years of relevant site experience in building construction industry for HDB project, ie BTO

• Handle enquiries and public feedback pertaining to the project site activities & environment
• Possess the skill, knowledge and ability to manage public relation issues and general project queries with the resident effectively
• Ensuring good report and maintaining positive relations with the residents to work closely with the relevant parties, such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Conduct regular visits to residents/tenants affected by the works to gather feedback and keep them posted of work schedule changes
• Excellent people management & interpersonal skills
• Ability to prioritize, plan, organize and execute tasks effectively
• Other ad-hoc duties as assigned
• Diploma/Certificate in Communications/in Customer Relation or relevant discipline
• At least 3 years of relevant site experience in building construction industry for HDB project, ie BTO

Salary range offered: $3,000 to $3,200