About Propseller

In 2024, Propseller has been ranked #1 Fastest-Growing Real Estate Company in APAC by the Financial Times and #10 in Singapore’s fastest-growing companies 2024 by The Straits Times and Statista!

In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek, the investment company owned by the Government of Singapore and the Series A lead investor of Grab.

Propseller’s mission is to help people build wealth with real estate. We’re building an end-to-end real estate transaction platform and towards that goal, we started the journey by building a technology-powered real estate brokerage that is valuable, reliable and fairly priced.

By elevating the most human part of the service with top in-house agents and industrialising all the rest with technology and centralised operations, we became Singapore's most loved real estate agent with an average Google My Business rating of 4.8/5 (700+ reviews).

The next phase of the journey is to go from helping people sell their homes to becoming the No. 1 brand for people to move from one home to the next: sell, buy, and finance.

Find out more at: propseller.com/careers/.

Role Description

We are looking for a self-starting, cheerful, client-centric, and helpful individual to join our team. The Customer Service Executives assist our team of Real Estate Consultants by answering inbound enquiries, qualifying buyers, and coordinating viewings. You will need to be fast, organised, and meticulous when sharing and collecting information from potential buyers. If you have the ability to always smile and strive to make our clients happy, then we want you.

Duties & Responsibilities

• Handle inbound/outbound enquiries from various channels (WhatsApp, SMS, in-house messaging systems, and Phone calls);
• Search for information within our CRM to deliver accurate answers to questions from potential buyers whilst entering any new data into the listings to enrich the information;
• Qualify potential buyers expressing interest in Propseller listings;
• Coordinate and (re)schedule property viewings for buyers against the schedule of the assigned Real Estate Consultants / internal teams to meet team targets and maximise sales opportunities for each call/enquiry;
• Track and update your team tasks and activities through our in-house tech platform;
• Produce regular reports and conduct improvement-sharing sessions;
• Support ad-hoc tasks and projects from time to time.

Ideal Candidate

You have at least 6 months of working experience, ideally in the customer service field. You are an excellent communicator with a pleasant attitude who takes ownership in answering enquiries and helping customers get the smooth and optimal viewing experience they deserve with us.

Requirements

• Diploma or equivalent;
• Experience in customer service/sales support/call center would be beneficial;
• Must be fluent in written and spoken English as the role requires the candidate to answer enquiries via online chatroom or phone;
• Proficient in Google Suite / MS Office and with computers in general;
• Able to work 5 days a week (including public holidays and weekends) with 2 fixed off days per week, rotation between 9am-6pm and 12pm-9pm shifts;
• Organised and able to multi-task: You are skilled at managing your time, priorities, tasks, and getting things done fast, even when things can be chaotic;
• Attention to detail: You have meticulous attention to detail and know how to review your work to produce quality and deliver fast;
• Client-centric: You enjoy spending time with people and take pride in making Propseller clients successful; being polite and committed to all tasks;
• Agility: You can think on your feet and a roll-up-your-sleeves doer. You see a problem, arrive at a solution quickly, and know what it takes to get things done.
• Achievement-oriented: You are a highly-driven individual and enjoy the thrill of outperforming expectations.

You Get

• Central office: WeWork office near Lavender, Bendemeer, and Farrer Park MRT;
• Swimming pool and gym access: access to our office swimming pool and gym;
• Cutting-edge equipment: MacBook Pro, Jabra headset, fully integrated CRM, and more;
• Quarterly town halls: Quarterly town halls including company-wide physical gatherings;
• Team lunch budget: Quarter budget for team bonding lunches or dinners;
• Bi-annual performance and salary reviews: giving all the opportunity to progress fast;
• Corporate health insurance: with HSBC Life, including hospitalisation, general practitioners, TCMs, specialists and dental consultations.
• 100 amazing “Professional fire makers” as colleagues: Experience a fast-paced, innovative tech startup culture, collaborating with a team of talented and upbeat "Sunshine" colleagues who bring positivity and energy to work every day;
• Impact: Opportunity to make an impact by guiding people through one of life’s biggest financial decisions, buying or selling a home.

Recruiting Process

Ideal length: 1 week

If your application is selected:

Part 1 - Online (2 hours)

• 30 min – Introductory Call with Talent Acquisition Associate
• 20 min - Online Test
• 1 hr – Meeting with our Customer Service Team Lead + People & Culture Director

Reference checks

Part 2 - In person (1 full day, weekday/weekend)

• Day-in-the-life with training and job simulation (stipend provided)
• Meet with CPO

Compensation

• On-target earnings of $2,800 to $3,100 / month (90% base, 10% variable)
• Uncapped performance-based bonus
• Stock options

Job Description:

• Maintains customer satisfaction by providing problems-solving resources.

• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.

• Identifies customer service trends and determines system improvements.

• Retail working hours.

Job Requirement:

• Possess good experience to the above.

• Good interpersonal and communication skills.

• Possess customer service skills.

• Able to work retail hours and on weekends.

Location: Kaki Bukit

Working hours: 8.30am - 6.00pm, Mon - Fri

Salary: $2,400 to $2,800

Job Scope:

• Answering service calls
• Co-ordination works between suppliers, client and service team
• Scheduling appointments for all service calls and maintenance work
• Quotation for service works, maintenance and following up on the status
• Procurement for service works and maintenance related equipment once confirm
• Do filing for all service-related documents
• Receiving of goods
• Consolidating service/maintenance report for submission
• Checking and replying email daily
• Monthly Report on Billings for Management's Review
• Direct reporting to Project Director for daily paper works, co-ordination and other assigned jobs.

Requirements:

• Able to work overtime when require.
• Able to start work immediate or within short notice

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

Benefits Summary:

• Up $3400 + Bonus + Benefits
• 5 Days work week
• Working Location: North
• MNC with good working environment

Responsibilities:

• In charge of the customer service team and handle on the operation
• Develop the team in terms of image and capability
• Handle and resolve feedback & complaints
• Prepare reports and provide improvements to the management
• Any ad-hoc duties as required

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

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Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Edward TOH

Registration No: R1658602

EA License No: 20C0278

Key Responsibilities:

Administrative Support:

• Assist in planning and coordinating drivers, sales team and customers schedule.
• Answer and manage incoming calls, emails, and other communications.
• Act as a liaison between the management and staff, relaying information, requests, and directives.
• Maintain office files, both electronic and hard copies, ensuring they are organized and up-to-date.
• Develop and maintain a filing system for easy retrieval of documents.
• Ensure all sensitive information is handled with confidentiality.
• Oversee and order office supplies, ensuring the office is well-stocked and organized.
• Handle office equipment maintenance and coordinate with vendors for repairs and services.
• Assist with other administrative tasks such as timesheets, and jobsites tracking.
• Track project timelines, deliverables, and follow up on pending tasks.

Qualifications:

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Proven experience as an administrative assistant or office admin assistant.
• Proficiency in MS Office (MS Excel, MS Word, and MS PowerPoint, in particular).
• Excellent time management skills and the ability to prioritize work.
• Attention to detail and problem-solving skills.
• Strong organizational skills with the ability to multitask.
• Excellent written and verbal communication skills (Mandarin speaking plus point).

Working days

• 5.5 days work week

Working hours

• Monday-Friday 9am-6pm, Weekend 9am-1pm

Reporting to the Customer Service & Demand Planning Manager, the Customer Service Executive will be responsible for managing the order to cash process, building an effective customer relationship management and ensuring a strong collaboration with customers, 3PL, internal stake holders (Commercial / Finance / Marketing / Global Supply Chain) and UK supply chain to ensure timely delivery of goods and smooth operation.

Job Description:

• Execute Customer Order Management for APAC customers.
• Execute and manage order to cash (invoicing) transactions accurately and promptly.
• Coordinate and provide support to customers with 3PL and internal stakeholders (commercial / finance / marketing / global supply).
• Co-ordinate with business partners and customers to ensure on-time full delivery.
• Ensure smooth month-end financial reconciliation process on inventory and sales activity by the 1st working day of each month.
• Support business objectives; deliver high level service and performance.
• Ensure process execution is in compliant with audit and other regulatory requirements.
• Support cost reduction and/or process improvement initiatives.
• Support business reporting cycle.

Skills and Competencies:

• Min. Diploma or Degree in Business, Supply Chain, Logistics or equivalent.
• Customer order/supply chain management experience, preferably in Fast Moving Consumer Goods environment.
• Strong customer service focus with positive mindset.
• Strong analytical and organisational skills, coupled with good communication skills with the ability to work well with all levels.
• Ability to work under pressure and tight deadlines.
• Ability to work independently and yet collaborate and contribute as a team player.
• Fluent in English and Mandarin would be an added advantage.
• Proficient in MS Office/ SAP/ Incoterms/ Export documentation would be an added advantage.

Application will close on 12 January 2025. Only shortlisted candidates will be notified. Interested candidates, kindly specify your current and expected remuneration in your CV.

Work Hours : Monday to Friday, 9 am - 6:30 pm
(End at 6 pm if no urgent matters)

Office Location : Tampines

Job description:

• Monitoring and responding to calls, emails, and WhatsApp Business chats
• Contact customers for repair services including remote diagnostics, part ordering and payment verification
• Management of customer appointments
• Compliance with workplace safety and security
• Liaise with supervisor on customer feedback
• Other duties and special projects as assigned

Requirement：

• 1 year customer service experience (Preferred)
• Aptitude to quickly learn basic technical concepts and communicate to technical & non-technical audiences
• Experience with macOS, iOS (Preferred)
• Ability to work in a high-growth, fast-paced environment
• Strong organisational, analytical, and time management skills
• Ability to coordinate multiple tasks and prioritise effectively
• Excellent written and verbal communication skills
• High attention to detail
• Knowledge in Microsoft Word and Excel
• Produce work with a high level of accuracy

A PLUS MANPOWER SERVICES PTE LTD EA License No. 16C8280 MOM Reg No. R22107790

Salary Package:
- Basic Salary: $2000 - $2800

Working Location: Tampines

Working Hours:

Monday : Rest Day

Tuesday : 1:00pm to 6:00pm / 6:00pm to 10:00 pm

Wednesday to Friday : 1:00pm to 9:30pm

Saturday and Sunday : 8:30am to 6:30pm

Key Responsibilities:

- Manage student enrollment and registration processes.

- Oversee the collection of school fees.

- Address and follow up on customer inquiries.

- Assist with daily school operations to ensure smooth functioning.

Job Requirements:

• Min. O level and above qualifications

• Customer Service-oriented, patience and able to handle children.

• Able to work in evening and weekend.

Candidates without experience are welcomed to apply! On job training will be provided!

*Able to start work within short notice will be highly advantageous.*
**Please be notified that only shortlisted candidates will be notified**

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: TOH SHIQI

EA Personnel No: R23119083

EA License No: 21C0845

The Opportunity:

• Our Client, MNC Gas Engineering Company
• Location: Jurong Island
• Gross Salary: Up to $3,500
• Working hours: Monday to Friday, 8:30 AM to 5:30 PM

Job Responsibilities:

• Process customer orders accurately, ensuring all details are captured and invoices are checked before dispatch.
• Coordinate with customers on order status, delivery timelines, and inquiries, collaborating with internal teams as needed.
• Manage service events, ensuring proper documentation and invoicing.
• Escalate complex issues to management for resolution and alignment.
• Ensure compliance with safety standards, policies, and procedures, demonstrating a strong commitment to safety.
• Foster strong relationships across departments to improve processes and promote corporate values.

Job Requirements:

• Prior experience in handling purchase orders and customer service.
• Proficiency in SAP is an advantage.
• Strong ability to manage customer inquiries and coordinate across departments effectively.
• Familiarity with service event management and accurate documentation practices.
• Minimum 1–2 years of relevant experience

Next Step:

• Prepare your updated resume
• Simply click on 'Apply here' to drop your resume
• Shortlisted candidates will be contacted
• Please note that this is on a 1 year contract, subject to renewable.

Jason Ng
Direct Line: 6697 7967
EA License No: 91C2918
Personnel Registration Number: R23113333

5 days
Mon-Fri: 9am-6pm
Location: Tampines Ave 5

Purpose of the Job:

Reporting to the Branch Manager, the Customer Service Executive’s primary responsibilities are to work closely with internal and external customers to ensure smooth and proper execution of operation process and provide the best possible solutions to meet customer’s need.

Duties and Responsibilities:

• Execute day-to-day operations process and activities by following SOP.

• Provide effective communication and assistance to customers in addressing customer inquiries and requests and manages customer expectations.

· Work with Branch manager to trouble shoot and provide logistical / operations solutions for issues of a moderate to complex scope.

• Understand customer’s requirements, evaluate all relevant information to handle inquiries and complaints.

• Communicate with internal and overseas customers, coordinate with vendors or agents to ensure smooth running of both inbound and outbound shipments.

• Work proactively and continuously to identify cost savings and service enhancements and process improvement on freight service to enhance overall customer’s satisfaction.

• Monitor transportation progress and take necessary measures to ensure compliance with delivery deadlines. In case of delays or issues, provide relevant information to customers and work towards resolving the problems.

• Maintain and support data management to ensure the overall accuracy, completeness and consistency of data captured in the system.

• Maintain good relationship with customers by providing advance customer support to ensure efficient transportation arrangements, and improving customer satisfaction.

• Seek business opportunities, initiate penetration with branch manager and sales team.

• Eliminates identified problems both internal and external to get the job done effectively.

Qualifications:

· University graduates or Diploma, preferably in logistics / business administration / marketing; or equivalent in business or related field.

· Minimum 1-2 years of experience in customer service / sales support/ operations in freight forwarding or related industry

· Proficient in Microsoft Office applications and other technical software

· Excellent written and verbal communications skills.

· Strong analytical and problem-solving skills. Ability to remain calm under pressure. Customer-facing experience preferred.

Juanna Ng Hui Kee Reg no: R1766616

The Supreme HR Advisory Pte Ltd EA number: 14C7279

Responsibilities

We are looking for exceptional customer-oriented individuals to join our Retail Banking team. As a Customer Service Officer, you enjoy interacting with people from all walks of life and pride yourself on providing excellent service to customers with patience and empathy. An effective multi-tasker and good team player, you will have first-hand interaction with branch customers handling operational transaction activities, customer enquiries, data maintenance and the preparation of reports.

• Execute customer transactions accurately and timely, including but not limited to cheque handling, cash deposits/withdrawals/transfers, loan payments and account opening/closure
• Reconcile cash drawers, count and package coins and notes daily
• Be well-versed in the bank’s products and services to address customers’ enquiries and needs promptly and effectively
• Provide quality customer service to ensure a high level of customer satisfaction at all times

Requirements

• Diploma qualification or higher
• Product knowledge on savings accounts, cash deposits and withdrawals is preferred but not a strict requirement
• Proficient in Microsoft Office software
• Strong interpersonal and communication skills with a pleasant disposition
• Self-motivated multi-tasker who is meticulous and able to work independently and accurately on assigned tasks and also a team player who thrives a in a fast-paced environment
• Willing to work on a 5.5 or 6-day weekly schedule
• Prior work experience in banking is not required. Full training will be provided for all successful candidates.

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities

• Attend to customer inquiries and improve service procedures.
• Investigate and resolve order-related issues promptly and effectively.
• Provide feedback to management to enhance products and services.
• Proactively identify opportunities for process improvement to enhance overall customer satisfaction.
• Maintain records of customer interactions and resolutions.

Requirements:

• 1 year of proven experience in customer service, order management, or a related role.
• Excellent communication and interpersonal skills. Strong proficiency in written and spoken English.
• Strong organizational and multitasking abilities.
• Attention to detail and a commitment to accuracy.
• Problem-solving skills with a proactive and customer-centric approach.

• Customer service: Addressing customer issues, providing solutions and appointment arrangement.
• Communication: Responding to customer inquiries by phone or sms
• Record keeping: Maintaining records of customer interactions and transactions
• Follow up: Following up with customers on unresolved issues
• Process improvement: Analyzing customer feedback to identify areas for improvement
• Order processing: Leading order processing and order fulfillment
• Coordination: Ensuring proper coordination of all level of departments
• Filing: Maintaining a proper filing system of all documents

Responsibilities:

To maintain a professional, positive and empathetic attitude at all times

Provide professional and excellent customer support, encouraging customers to come back

To satisfactorily respond to customers’ demands and queries with excellence.

To gather and retain customer information

Communicate and coordinate with the team and management to ensure smooth operations

Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

Diploma or Bachelor’s Degree in relevant fields

Professional looking and well-groomed to the standards set

Proficient in customer service and communication skills

Ability to stay calm in any given situation

Possess digital literacy

1-2 years of relevant customer service experience will be a plus

Prior experience in the beauty line preferred

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Customer Service Executive (Healthcare - Imaging)

Job Scope :

1. Customer Service:

• Greet and assist patients, providing a warm and welcoming environment.

• Answer inquiries from patients, referring physicians, and other stakeholders.

• Schedule appointments for imaging services, ensuring efficient use of resources.

• Communicate effectively with patients, addressing concerns and providing information about procedures.

2. Appointment Coordination:

• Coordinate and schedule appointments for various imaging services (X-rays, MRIs, CT scans, etc.).

• Ensure proper documentation and communication of appointment details to patients.

• Work closely with medical staff to optimise scheduling and accommodate urgent cases.

3. Administrative Support:

• Maintain accurate and organised patient records in the system, ensuring confidentiality and compliance with regulations.

• Handle incoming calls, emails, and inquiries, directing them to the appropriate personnel.

• Perform data entry tasks related to patient information and billing.

• Complete daily tracking of caseloads.

4. Billing and Insurance Verification:

• Verify insurance coverage and obtain necessary authorisations for imaging services.

• Assist patients with Medisave claims submission for scans.

• Assist patients with billing inquiries, explaining charges and payment options.

• Collaborate with AHV Finance to ensure accurate and timely processing of claims.

5. Coordination

• Collaborate with radiologists, radiographers, and nurses to facilitate a smooth workflow.

• Ensure that patient records and imaging results are accurately communicated to the relevant healthcare providers.

• Ensure the timely delivery of reports to the relevant healthcare providers.

6. Facility Maintenance:

• Assist in maintaining a clean and organised reception area.

• Monitor and restock office supplies as needed.

• Monitor and restock Patient Beverage supplies.

7. Problem Resolution:

• Address and resolve issues related to patient appointments, billing, and general inquiries.

• Escalate complex issues to the appropriate personnel for resolution.

Only shortlisted candidates will be notified

EnviroDynamics Solutions Pte Ltd I EA License No.: 12C6285

Anna Toh I Reg. No: R23118739

Email CV to : [email protected]

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary students. Our mission is to nurture critical, compassionate thinkers and empower students to excel academically and beyond.

Our Customer Service Officers (CSOs) play a key role in delivering exceptional service. As the first point of contact, you’ll use your product knowledge and communication skills to provide personalised assistance, build strong relationships, and contribute to a positive team environment.

If you’re passionate about customer engagement and thrive in a dynamic, supportive setting, we’d love to have you on our team!

Job Responsibilities

Sales & Customer Service:

• Greet and assist customers in a friendly and professional manner.
• Maintain a positive and professional attitude while actively listening to customer needs and providing relevant assistance.
• Provide accurate and up-to-date information about the company's programmes.
• Handle customer inquiries and requests timely, including scheduling replacement lessons and responding via phone, email, and chat.
• Follow-up with customers through calls and emails, to ensure customer satisfaction and escalate issues when necessary.
• Stay informed about company programmes and marketing initiatives to effectively communicate relevant information and promotion to customers.

Administrative Tasks:

• Utilise company systems to track customer interactions, ensuring accuracy and timely responses.
• Assist with administrative tasks such as preparing lesson materials, sorting worksheets, conducting stock checks, and maintaining accurate customer records.
• Support teachers and students as needed to ensure smooth class operations and a positive experience.
• Other duties associated with the role and assigned by the line manager.

Job Requirements

• Minimum GCE 'O' Levels; tertiary students, stay-at-home parents, and retirees are welcome to apply.
• No prior experience required; experience in customer service, sales, or administrative roles is a bonus.
• Strong verbal and written communication skills in English, with the ability to engage with customers professionally and effectively..
• Basic proficiency in computer applications (e.g., Google Drive, Gmail, Docs, and Sheets) and the ability to quickly learn company systems.
• A genuine desire to assist customers, with the ability to listen actively and provide effective support.
• Detail-oriented with the ability to manage multiple tasks efficiently.
• Comfortable promoting the company’s programmes.
• Works well independently and in a team.
• Available for flexible hours, including weekends, and willing to work at different locations if needed.
• Positive, professional, and proactive mindset.
• Possess good work ethics, including integrity and a commitment to excellence.

Work Schedule & Hours

1. Flexible work arrangement, depending on your availability and center manpower's needs
2. Work hours on weekdays: 2.30pm to 9.30pm (inclusive of one hour's meal break)
3. Work hours on weekends: 8.30am to 6.30pm (inclusive of one hour's meal break)

Work Location

Work location will vary based on operational needs. Flexibility to work at different centers is required.

Contract & Remuneration

• Contract For Service; No staff benefits & CPF
• Hourly rates: $12 - $15 (Depending on qualification, work experience and commitment to work on weekends)

Job Description:

• Provide administrative support to the Operations Team
• Handle customer’s inquiry (phone calls/emails) and delivery schedules.
• Provide quotation to the customers and resolve any potential issues with the orders
• Assist with route planning and deploy job orders to drivers via in-house system meticulously
• Ensure all job orders are completed satisfactorily and timely
• Follow up and update system on vehicles LM/LG cert expiry date, annual LTA inspection date
• Arrange equipment, loading/unloading schedules and requirements
• Any other Ad-hoc duties assigned.

Job Requirements

• Possess at least a GCE ‘O’-level certification
• Excellent customer service, communication and interpersonal skills
• Able to communicate comfortably via telephone, WhatsApp and email with customers
• Proficient in MS Office and excellent administrative and organizational skills
• Highly motivated, self-driven and able to handle work pressure
• Proactive, positive working attitude, strong problem-solving skills, meticulous, willing to take up challenges.
• Able to multi-task, embrace change and innovate in a fast-paced environment
• Fluency in English and Mandarin (to liaise with mandarin speaking clients)
• Good and dynamic team player
• Available to start work immediately or on short notice preferred

Location: Woodlands

Work Week: 5.5 Days (Mon-Fri 8.30am – 5.30pm, Sat 8.30am – 12.30pm)

Please indicate the below information in your resume:

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

We regret only short-listed candidate will be notified. All applications will be treated with the strictest confidence.

• 5 Working Days
• 830am - 530pm
• Up to $3000
• Island-Wide

Job Description:

• Handling of general customers’ enquiries and feedback through the various channels (e.g. Emails, Phone calls and social media).
• Provide knowledgeable reply to questions related to product, pricing and stock availability.
• Resolve customers' complaints in accordance with company's policies.
• Follow up with respective departments on status of solutions to customers' request and complaint.
• Maintain accurate records of customer interactions.
• Review and compile compliments and complaints report.
• Presentation of Monthly Customer Service / Loss Prevention Report.
• Undertake / support company events.

Requirements:

• Minimum Diploma in any discipline.
• Preferably with 2 to 3 years of customer service experience in service environment.
• Knowledge of SAP and Case Trust is an advantage.

Interested applicants can send your resume to Whatsapp 89503567 (Jennifer) and allow our consultant to match with our clients.

Jennifer Tay

R22111564

The HR Ecology Pte Ltd

*Position Overview:*

We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Agent with an additional responsibility for providing logistics updates to our customers. In this role, you will be the main point of contact for customer inquiries and assist with the timely communication of shipping and logistics information to ensure a seamless customer experience.

*Key Responsibilities:*

- *Customer Service Support:*

- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

- Address customer issues, concerns, and requests, providing effective solutions and ensuring satisfaction.

- Maintain up-to-date knowledge of products and services to assist customers accurately.

- *Logistics Updates:*

- Provide customers with accurate and timely shipping information, including order tracking, delivery status, and expected arrival dates.

- Communicate proactively with customers about any delays or changes to their shipments.

- Coordinate with logistics and warehouse teams to ensure all logistics information is correct and up-to-date.

- *Issue Resolution:*

- Investigate and resolve customer complaints or issues related to shipping, delivery, and order discrepancies.

- Work with other teams (logistics, inventory, etc.) to ensure issues are handled promptly and effectively.

- *Order Management:*

- Assist customers with order placement, changes, cancellations, and returns.

- Ensure customer information and order details are accurately recorded in the system.

- *Team Collaboration:*

- Collaborate with logistics and operations teams to ensure customers are kept informed of their order status.

- Contribute to team goals by assisting with customer service improvements and logistics updates.

*Qualifications:*

- Prior experience in customer service or a similar role is preferred, but not required.

- Strong communication skills, both written and verbal.

- Willingness to learn and use customer service and logistics management software.

- Problem-solving skills and ability to handle customer concerns professionally.

- Strong attention to detail and organizational skills.

- Ability to work in a fast-paced environment and manage multiple tasks.

*Why Join Us?*

- Be part of a growing company where customer satisfaction and teamwork are a priority.

- Opportunities for growth and skill development in both customer service and logistics.

- Collaborative and supportive work environment.

This role is perfect for someone who enjoys interacting with customers and is eager to assist in providing logistics updates, ensuring a positive experience from order placement to delivery.

Customer Service Office @ TANJONG PAGAR