Job Description:

Technical Tasks:

• Performs installation & provides basic technical training when neccessary (Mainly Workplace infrastructure - WPI products: Medical Pendents & Lights / Gas Management solutions)
• Perform related upgrades / Technical Service Bulletin from factory instructions to ensure devices / equipment are up to date.

Service Operational Tasks:

• Escalate quality-related situation, market dynamics and issues from field to the Service management in his country
• Monitor and drive completion of monthly maintenance tasks and paperwork for assigned customers’ accounts

Service Commercial-related Tasks:

• Makes constant efforts for contract development and implementation of Service programs
• Any other additional duties deemed appropriate by Service Manager

Job Requirements:

• Minimum Nitec in Engineering/Electronics or Equivalent
• 2-3 years of technical experience preferable in after sales support in medical industry, or Workplace Infrastructure related secto

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Requirements:

1. Fluent in english & chinese

2. Fast typing speed on PC.

3. Response message on time

---------------------------------------------------------

1. customer service :

- Reply inquiries rom multiple platforms:

Web chat, Email, Shopee , Lazada , Carousell, Instagram etc.

- Reply inquiry , tracking info, product info, purchase advise, warranty etc

2. Understanding our company products (bicycle components)

- suggest purchase suggestion

3. Able to use Google translate to reply other language inquiries:

- German , spanish, french , italian etc

4. Communicate with team member in english / chinese (prefered),

- reply internal message on time (Wechat , Whatsapp) during working hour.

------------------------------------------------------

Working place:

Work from home allowed.

*First 3 months required training at offce

Job Description:

Technical Tasks:

• Performs installation & provides basic technical training when neccessary (Mainly Workplace infrastructure - WPI products: Medical Pendents & Lights / Gas Management solutions)
• Perform related upgrades / Technical Service Bulletin from factory instructions to ensure devices / equipment are up to date.

Service Operational Tasks:

• Escalate quality-related situation, market dynamics and issues from field to the Service management in his country
• Monitor and drive completion of monthly maintenance tasks and paperwork for assigned customers’ accounts

Service Commercial-related Tasks:

• Makes constant efforts for contract development and implementation of Service programs
• Any other additional duties deemed appropriate by Service Manager

Job Requirements:

• Minimum Nitec in Engineering/Electronics or Equivalent
• 2-3 years of technical experience preferable in after sales support in medical industry, or Workplace Infrastructure related secto

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Responsibilitis:
• Perform administrative function of the store.
• Process aUTOCOUNT related document such as invoice verification, goods receipts, data entry, filling of document, etc.
• Handle incoming phone calls, replenish office housekeeping products.
• Assist in stocktaking.
• Perform any other duties as assigned by the Retail Manager.

Requirement:
• O Level with 1 year of relevant experience
• Proficient with MS Office
• Possess good communications and Interpersonal skills
• Ability to work in a fast paced environment
• Able to commence work immediately or within short notice

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

RESTAURANT CAPTAIN

CHALEUR PTE LTD

$3,000 - $3,500 per month

Full time

Roles & Responsibilities

Service Captain (1-Michellin)

Introduction:Located in the heart of Singapore, CHALEUR is a Michelin-starred France Japanese fine-dining restaurant known for its innovative take on traditional Elegance cuisine. With the finest seasonal ingredients coming from all over Japanese & France with unique cooking techniques to create refined yet soulful dining experiences. Our team is dedicated to delivering impeccable service and memorable moments for every guest.

· Industry / Organization Type: Food & Beverage

· Working Location: Central Area at Neil Road

· Working Hours: 5 days (Tuesday to Saturday)

· Basic Salary from $3000 to $3500

Key Responsibilities:

Service Supervision:

- Lead and supervise service staff, Ensure prompt and attentive service to guests.

Customer Relations:

- Greet and interact with guests, responding to guest feedback & resolve customer complaints

Service Standards:

- Maintain high service standards, adhering to establishment's policies and procedures.

- Conduct regular service checks to ensure quality.

Staff Management:

- Train, coach, and evaluate service staff performance.

Communication:

- Liaise between front-of-house and back-of-house staff. Communicate menu changes, promotions, and events.

Operations:

- Manage table assignments, reservations, and seating.

- Monitor dining area cleanliness and ambiance.

Quality Control:

- Ensure accuracy of orders, billing, and payment processing.

Social Media: (Advantage)

1. Manage restaurant's social media accounts (Instagram, Facebook)

2. Create and schedule posts showcasing menu items, promotions, and events.

3. Respond to online customer inquiries and reviews.

4. Monitor and analyse social media metrics (engagement, followers, etc.).

Required Skills and Qualifications:

- Good command of spoken and written English

- Pleasing, Mature & Cheerful personality

- Excellent guest service skills

- Good knowledge of food and beverage service – Willing to learn

- O’ Level or Diploma in Hotel Management or related field

- 2-3 years of work experience in F&B similiar

For faster response please send your resume via: [email protected]

Summary of role requirements:

• Looking for candidates available to work:
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected salary: $3,000 - $3,500 per month

Our client is transforming the cleaning industry with advanced robotic solutions that tackle manpower challenges. Their innovative robots are already making a difference in 30 countries. As they continue to grow, they are seeking a Service Technician to join their team. The position may require you to travel to different countries within the Asia region.

Key Responsibilities:

• Provide technical assistance during product demonstrations and sales trials to help customers understand our cleaning robots.
• Train customers on how to use and maintain our cleaning robots, and certify them for proper operation.
• Address technical inquiries, quickly identify issues, and troubleshoot robot malfunctions to ensure minimal downtime and maintain customer satisfaction.
• Work with internal teams to address and solve robot issues, both on-site and for factory returns.
• Stay updated on the latest robot technologies and use this knowledge to assist customers.
• Collect feedback to help improve the product and share insights with the R&D team.
• Travel to customer sites as needed for onsite support, training, and troubleshooting services.
• Assist with any additional duties assigned by the manager.

Requirements:

• Diploma or certificate in electrical, electronics, or mechanical engineering.
• 2-3 years in technical support or servicing, ideally in robotics or automation.
• Strong troubleshooting and problem-solving capabilities.
• Excellent communication and interpersonal skills for effective customer training and support.
• Ability to collaborate effectively with cross-functional teams.
• Up-to-date knowledge of the latest advancements in cleaning robot technologies.
• Must be willing to travel for customer support and training.
• Class 3 driving license is a plus.
• Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

Attn: Woo Gu Ming (R24123795)

Cultivar Asia Pte Ltd (MOM EA License: 19C8782)

If you love great food and coffee and enjoy working in a cafe setting, this is the place for you!

Job Description:

• Welcome customers as they come into the restaurant.
• Process customers' orders and generate their bills through cashless payment via POS systems.
• Provide answers to queries presented to clients regarding services and offers made available.
• Respond to customer complaints and questions, resolving issues where possible and referring customers to managers as needed.
• Use various selling techniques to suggest additional purchases and upsell to customers.
• Keep work areas, such as food preparation areas, and customer areas clean and organized.
• Stock work and customer areas with needed supplies, such as napkins, condiments, and cleaning supplies, and notify management when inventory levels begin to run low.
• Serve food to customers in an effective manner
• Clean all tables after customers have left and get such tables prepared for the next set
• Any other duties as assigned by the Supervisor.

Job Requirement:

• Ability to carry out required tasks in an accurate manner
• Ability to maintain composure during rush hours
• Deliver quality customer service and assistance
• Team player
• Customer-centric
• Excellent communication skills
• Able to perform Flexi shift, and able to work on Weekends & Public Holidays
• 6 days per week
• Candidates with no experience are welcome to apply!
• Part-Time / Full Time are welcome to apply

Benefits:

• Staff Meal
• Staff Discount
• Birthday Voucher
• Uniform will be provided
• Sales Target Incentive

Admin/Customer Service/Coordinator

Support sales team on customer daily quotation making.

Understand customer requirement and quotation

Customer contract preparation and management.

Upload sales order in CRM system

Follow up small opportunities and keep good relationship with customers

Qualifications

Diploma and with good working attitude

MS Office skills

Good communication and coordination skills

Salary: Depending on experiences

Location: Central/ WFH arrangement

Interested candidates are welcome to email resume to [email protected] and CC to [email protected]

• Location: Tuas
• Monday to Friday (8am to 5pm)
• Basic: Up to $3600

Requirements:

• Diploma holder and above
• At least 2 years relevant experience preferred

Responsibilities:

• To receive all inquiries, take note of the caller’s particulars such as name, position, Company, telephone and facsimile numbers, and other relevant details for subsequent follow-up by sales staff.
• To assist in preparing proposals based on verbal or written information provided by the Sales and Marketing staff.
• To prepare invoices, monthly reports for consolidated billing.
• To maintain and upkeep the filing system and software on all aspects of waste information.
• To assist Customer Service Manager to ensure smooth daily operational in the team.
• To assist Customer Service Manager and Director – Sales in matters relating to customer care (feedback and complaints), collate market intelligence and marketing communications.
• To update customer database in respect of customers and potential customers.
• To coordinate with the various departments, i.e. logistic and operations dept to ensure customers’ requirements are met.

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Job Description

• Industry/ Organization Type: Logistics
• Position Title: Customer Service Officer (Sales Support)/ Sales Admin
• Working Location: Loyang
• Working Hours: 5.5 days, Mon - Fri (9 am – 6 pm) Sat (9 am – 1 pm) (alternate Saturday upon confirmation)
• Salary Package: Basic Salary + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle daily rate enquiries from local customers and overseas agents.
• Timely response for all enquiries with multiple solutions and accuracy.
• Negotiate with carriers and co-loaders for best freight rates to ensure the profit margins and targets are met.
• Handle RFQs.
• Communicate and coordinate with operations team for efficient execution of shipments.
• Understand and analyse market trends, assist with providing pricing strategies for clients.
• Develop key account business through regular communication, efficient pricing and follow-ups.
• Report generation.
• Other ad-hoc duties may be assigned.

APPLY NOW!!!

• Candidates without experience are welcome to apply. Training will be provided.
• Proficient in Microsoft Office.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66077 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

Key Responsibilities

Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs.

Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime.

Verifies operational quality of system equipment. Assists senior engineers as needed.

Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Ability to diagnose and resolve technical problems. Uses training and experience to identify some process, software or hardware related system problems.

Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.

Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management.

Complies with all safety procedures and consistently demonstrates safety as a value.

Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge

• Has established skills to perform a range of day-to-day activities

Business Expertise

• Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline
• Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area

Leadership

• Has no supervisory responsibilities; manages own workload

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options

Impact

• Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance

Interpersonal Skills

• Uses communication skills to exchange information

• Diploma
• Customer Support / Fulfilment / Order Processing / Sales Support / Document Processing
• IMMD / Short Notice
• Alexandra Technopark

Job Scope:

• Provide customer service and admin operational support
• Serve as the main point of contact for external corporate customers and internal stakeholders
• Provide support on daily operations including registration / de-registration of corporate vehicles, follow up on renewal cases and credit card expiry date, blacklisting requests, tracking of refunds, etc
• Manage incoming phone calls and identify customers' needs to achieve satisfaction
• Build sustainable relationships and trust with corporate customer accounts
• Manage and address any corporate customer complaints or issue with product / service
• Work closely with stakeholders, to ensure the request from corporate customers are managed and delivered on time
• Generate reports
• Follow up on bad debt collection from corporate customers
• Any other duties as assigned

Requirements:

• Possess minimum a Diploma
• Minimum 2 years of customer support / fulfilment / order processing / sales support / document processing experience
• Excellent verbal and written communication
• Ability to build and sustain rapport with corporates customer and stakeholders
• Capability to identify and resolve issues promptly
• Attention to detail in handling documents and data entry
• Flexibility to adapt to changing priorities and handle unexpected situations

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Job duties & responsibilities

• Prepare, serve and deliver high-quality products in accordance with the procedures and standards of the restaurant.

• Clearing the tables after the meals at the restaurant

• Process customers’ orders and generate their bills

• Pick and Pack food items according to customer orders

• Provide counter/takeaway service

• Dispose of waste

• Assist to maintain the cleanliness of the kitchen

• Assist the team in front-of-house and back-of-house duties

• Comply with workplace safety and health policies and procedures.

Requirement:

• A good team player with a positive work attitude

• Able to perform multi-task work

• Able to perform shift work, work on weekends and public holidays

• Those with no experience but have a passion for food preparation may also apply

• Salary will be commensurate based on experience

Benefits for Full Timer Position

• Annual Leave

• AWS and Various Incentives (T&C will apply)

• Free Duty Meals & Staff Discount

• Medical Benefits

• Insurance Coverage

• Training & Development

• Career Progression

• Long Service Awards

Company Description

Airsquire is a Singapore tech company revolutionizing industrial 4.0 jobsites with our cutting-edge 360° A.I. space virtualisation technology. We are riding on the smart nation wave in construction digitalisation in Singapore, and have acquired the largest enterprise clientele of reputable real estate developers and builders in Singapore. We are building on our momentum in the market and looking to grow our team. If you identify yourself as a challenger, self-starter, team player and want to work with an open-minded, talented, energetic team - then Airsquire is for you!

Job Summary

Join our team as a Customer Success Executive, you will play a pivotal role in ensuring the success and satisfaction of our customers by providing technical expertise, proactive solutions, and tailored support. You'll act as the bridge between the technical and customer-facing teams, ensuring seamless integration and optimal use of our 360° AI capture technology.

Responsibilities:

• Onboard: Lead technical onboarding, provide training, and ensure seamless customer deployment of our AI solutions.
• Support: Act as the primary technical contact, addressing inquiries, troubleshooting issues, and delivering solutions.
• Feedback: Build strong customer relationships, gather feedback, and advocate for customer needs within the organization.
• Monitor: Monitor adoption metrics, identify challenges, and deliver actionable insights to drive customer success.
• Advocate: Collaborate with cross-functional teams to align product updates and showcase customer success stories.

Key Requirements

• Education: Degree in AEC (Architecture, Engineering, and Construction) or Facility Management.
• Experience: Project site management experience, ideally as a Project Manager or Site Engineer, in construction projects.
• Customer Focus: Proficiency in customer success, client-facing roles, and simplifying technical concepts for diverse audiences.
• Technical Skills: Skilled in issue management and prototyping tools like Jira and Figma, with strong problem-solving and workflow mapping capabilities.

Job Description

• Industry/ Organization Type: Supply Chain
• Position Title: Customer Care Specialist
• Working Location: Tampines (Transport Provided)
• Working Hours: 5 Days (Mon - Fri; 8 AM - 5 PM)
• Salary Package: Basic Salary (Up to $3,200) + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Process and fulfill orders promptly and accurately, from receiving to delivery.
• Respond and follow up to customer inquiries, feedback, and orders.
• Handle customer complaints and feedback by investigating, resolving, and escalating issues to Seniors and the Regulatory & QSHE team quickly and independently.
• Manage documents like certificates of analysis/ compliance and inspection statuses.
• Coordinate with logistics teams to track the delivery status of customer orders, providing timely updates to customers.
• Create, collect and manage sales data, customer contact information and reports.
• Keep a well-organized filing system for easy access to work documents.
• Suggest ways to improve management systems to your supervisor.
• Other necessary tasks as assigned.

APPLY NOW!!!

• Excellent communication skills.
• Competent with MS Office and computer skills.
• Preferably with at least 1 year of relevant work experience.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65881 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

(CENTRAL REGION)

Willing to work shift as follows:

• Monday to Friday: 8am to 4.15pm/10.45am to 8pm
• Saturday: 8.30am to 5.30pm

(Rotating shift within the hours above, subject to 42 hours work week)

Leadership and Supervision

• Manage the daily operations of the reception desk, ensuring smooth and professional service.
• Provide guidance, training, and mentoring to receptionists to ensure high standards of customer service.
• Assign tasks, manage schedules, and oversee the performance of the reception team.
• Handle conflicts or issues that arise with students, staff, or visitors and escalate to management when necessary.
• Manage a team of part-timers

Customer Service

• Greet and assist visitors, ensuring a welcoming and professional atmosphere.
• Address customer inquiries, both in person and over the phone, and direct them to the appropriate department or individual.
• Ensure that all visitors are properly logged in and escorted as necessary.
• Manage lost & found, assist on receiving deliveries e.g. stationeries, A4 copier papers etc.
• Top up papers in students’ self-printing area and assist students if there is any error arise.
• Check whiteboard markers and ensure the facilities team replace markers and dusters in all classrooms, student breakout areas, conference and meeting rooms.

Administrative Support

• Coordinate front desk activities, including distributing correspondence, managing incoming and outgoing mail, and processing deliveries.
• Maintain an organized and presentable reception area.
• Monitor and order office supplies, manage lost & found, booking of discussion rooms.

Communication

• Serve as a liaison between the reception team and management to relay any issues, concerns, or needs.
• Ensure that all relevant information is effectively communicated to the team and across departments.
• Maintain accurate records and logs related to front desk operations.

Problem Solving

• Troubleshoot any issues that arise at the reception area, such as technical problems with phone lines or visitor concerns.

Requirements

• Diploma in Customer Service or relevant
• Experience with front counter duties and customer service
• At least 6 years of relevant working experience
• Proven experience as a receptionist, front desk representative, or in a similar role.
• Previous experience in a supervisory or team lead position is preferred.
• Pleasant disposition, excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in office management software (e.g., MS Office).
• Ability to remain professional and calm under pressure.
• Warm and approachable personality.
• Student-centric customer service approach to delivering excellent service attitude.
• Able to work well with diverse teams and handle conflicts effectively.
• Time management skills with the ability to prioritise tasks
• Prior relevant experience in education industry will be advantageous.
• Able to start work immediately is advantageous.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Working hours: Mon to Fri, 8:30am to 5:30pm

Key Responsibility

The Customer Experience Manager steers the strategic planning process to secure an excellent customer experience for all customers. This position entails overseeing the inside sales function within the Singapore office and carrying the responsibility for supporting the marketing, sales, and service functions. Generally, the Customer Experience Manager coordinates, plans, and supervises a company's Inside Sales team, aiming to ensure the optimized interaction between the company and its customers and lead the team to achieve the Departmental KPIs and goals.

This role will be based in Singapore, is part of the Sales Department and reports to the Country Sales Manager. The main tasks and responsibilities are:

• Responsible for the leadership and management of the inside Sales function in the Sales Center

• Responsible for coaching, mentoring, and developing the Inside Sales Engineers

• Ensure strategic alignment of the local organization with the group strategy.

• Responsible for the implementation and communication of the strategic plans in conjunction with the local key stakeholder

• Lead & drive the Customer Experience Management (CXM) program.

• Work with respective stakeholders to provides insights, tools, methods, and trainings for the team to become truly customer centric.

• Developing and implementing strategies useful in improving customer relationship, dedication, and satisfaction.

• Establish communication channels through which Customers can reach out to us easily and effectively.

• Collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience.

• Work closely with Sales / Marketing departments to analyze customer’s feedback and develop activities/events effective for improved customer experience.

• Work with Corporate Team (HQ) to conduct surveys to gather information on customer opinion of rendered services.

• To work with respective stakeholders to grow Company’s Digital business.

• To work closely with External Sales in a team approach to serving the customers.

• Guide and direct the activities of Inside Sales Engineers to ensure their interactions with customers reflects positively on the company.

• Mentoring of Inside Sales Engineers to ensure compliance with set standards of courtesy and professionalism.

• Good understanding on processes for costings, quotations and proposals using CEP, SAP system.

• To provide guidance to team on technical advisory, project proposals follow-up, negotiations, closing project orders and customer liaison.

• Any other tasks might be required by the Company to support the business strategy.

Requirements

• Degree in Engineering or related studies (Electrical, Chemical Mechanical or Process)

• Work Experience in MNC and similar industry will be an advantage

• At least 3 years of relevant management experience

• Experience in managing and leading teams in a dynamic work environment

• Knowledge of relevant products and industries

• Technical knowledge of process automation and instrumentation

• Knowledge of SAP and Salesforce

• Good communication, presentation, and interpersonal skills

• Strong analytical and strategic thinking skills

• Work independently as well as in a team

• Ability to absorb new knowledge continuously and learning on the fly

• Good Time Management and Proactiveness

• Possess strong leadership skills

Job Summary

We are looking for a self-starter individual who will join our client as a Customer Solutions Manager to grow the innovative trusted and secured data exchange highway technology in Singapore.

Mandatory Skill-set

• Degree in Information Technology, Business, Engineering;
• At least 5 years of experience in business development, account management, partner management or presales experience in Technology;
• At least 3 years in customer facing role to resolve business problems through technology solutions;
• Strategic thinking, ability to forge strong relationships with key industry stakeholders / value chain partners;
• Experience in new market development, managing industry, venture capitalists, and go to market strategies in new technology deployment;
• Strong multitasking abilities, quick adaptability to develop executable plans in bringing projects from conception to launch, driving implementation to success;
• Good understanding in forefront technologies like Artificial Intelligence, Robotics, Data Analytics, Cybersecurity, IoT;
• Excellent presentation, communication, interpersonal and negotiation skills;
• Self-driven, resourceful and result oriented.

Desired Skill-set

• Experience in business consulting;
• Data warehousing and / or data solutioning experience.

Responsibilities

• Responsible to take end-to-end ownership of a diverse range of projects and initiatives driving development and implementation of mid to long term strategy to drive organization growth and adoption;
• Develop new business opportunities by evaluating projects and technologies, potential markets, business partners and industry players;
• To understand customer's business objectives and challenges and be their trusted partner to expand and assess the maturity, viability and suitability of different technologies and their applicability to resolve industry problems;
• Involve with internal and external stakeholders to fulfill program objectives with right needs resulting in the growth of the accredited companies;
• As the bridge between customer and organization to develop executable plans in bringing projects from conception to launch, driving implementation to success;
• Closely collaborate with cross-functional team to align with high standard complete evaluation process;
• Access and mitigate risks for all potential program and company during evaluation;
• Assist in planning and reporting activities to senior management.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

If you have the ability to sell ice to an Eskimo, create buzz without a megaphone, and turn heads with your marketing prowess, then you might just be the perfect fit!

As a Sales & Marketing Representative, you will be in charge of the diversity of the campaigns and business partners we are working with, we strive to deliver excellent results and high quality services.

Responsibilities:

- Provide excellent customer service to both new and existing customers

- Face-to-Face Sales Presentation

- Achieve Sales targets

Benefits:

- Attractive Performance Incentives

-Overseas Travelling Opportunities

- Fun Environment

Intrigued to know more? Apply now!

Responsibilities:

• Handle and resolve conflicts and feedbacks from public and stakeholders pertaining to the project,
• Conduct regular visits to residents/ stakeholders affected by the works to gather feedback, preparing circulars, letter and flyers to keep stakeholders abreast and update on the site activities and progress.
• Prepare and submit weekly updates, monthly reports and other program pertaining to public relation works
• Provide administrative support and assistance to Project Management Team and liaise with Government authorities, public and lessee of the property in relation to project work in progress.

Job Requirements

• Candidate must have a minimum pass in at least 5 subjects , including English, at GCE Ö"Level or Nitec Certificate.
• Have Workforce Skills Qualifications (WSQ) Certificate in Service Excellence (Level 1) Certification, or equivalent.
• At least 3 Year(s) of HDB working experience in the related field is required for this position.
• Independent and good team player
• Shall be capable of communicating effectively in English

Working hours: Mon to Fri, 8:30am to 5:30pm

Key Responsibility

The Customer Experience Manager steers the strategic planning process to secure an excellent customer experience for all customers. This position entails overseeing the inside sales function within the Singapore office and carrying the responsibility for supporting the marketing, sales, and service functions. Generally, the Customer Experience Manager coordinates, plans, and supervises a company's Inside Sales team, aiming to ensure the optimized interaction between the company and its customers and lead the team to achieve the Departmental KPIs and goals.

This role will be based in Singapore, is part of the Sales Department and reports to the Country Sales Manager. The main tasks and responsibilities are:

• Responsible for the leadership and management of the inside Sales function in the Sales Center

• Responsible for coaching, mentoring, and developing the Inside Sales Engineers

• Ensure strategic alignment of the local organization with the group strategy.

• Responsible for the implementation and communication of the strategic plans in conjunction with the local key stakeholder

• Lead & drive the Customer Experience Management (CXM) program.

• Work with respective stakeholders to provides insights, tools, methods, and trainings for the team to become truly customer centric.

• Developing and implementing strategies useful in improving customer relationship, dedication, and satisfaction.

• Establish communication channels through which Customers can reach out to us easily and effectively.

• Collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience.

• Work closely with Sales / Marketing departments to analyze customer’s feedback and develop activities/events effective for improved customer experience.

• Work with Corporate Team (HQ) to conduct surveys to gather information on customer opinion of rendered services.

• To work with respective stakeholders to grow Company’s Digital business.

• To work closely with External Sales in a team approach to serving the customers.

• Guide and direct the activities of Inside Sales Engineers to ensure their interactions with customers reflects positively on the company.

• Mentoring of Inside Sales Engineers to ensure compliance with set standards of courtesy and professionalism.

• Good understanding on processes for costings, quotations and proposals using CEP, SAP system.

• To provide guidance to team on technical advisory, project proposals follow-up, negotiations, closing project orders and customer liaison.

• Any other tasks might be required by the Company to support the business strategy.

Requirements

• Degree in Engineering or related studies (Electrical, Chemical Mechanical or Process)

• Work Experience in MNC and similar industry will be an advantage

• At least 3 years of relevant management experience

• Experience in managing and leading teams in a dynamic work environment

• Knowledge of relevant products and industries

• Technical knowledge of process automation and instrumentation

• Knowledge of SAP and Salesforce

• Good communication, presentation, and interpersonal skills

• Strong analytical and strategic thinking skills

• Work independently as well as in a team

• Ability to absorb new knowledge continuously and learning on the fly

• Good Time Management and Proactiveness

• Possess strong leadership skills

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

About the role:

Are you passionate about creating exceptional customer experiences? Do you thrive in a fast-paced environment where your problem-solving skills and communication abilities can shine? We’re looking for a Customer Sucess Officer to join our team and serve as the frontline ambassador for our company.

You will be responsible for handling Motorist’s users’ enquiries, comments and feedback posted on various communication channels, and engaging users in an interactive manner. If you’re a proactive and empathetic professional with a commitment to excellence, we’d love to hear from you!

What you'll be responsible for:

Customer Engagement -

• Manage customer enquiries across multiple channels, including concierge chat, WhatsApp, phone calls, and email.
• Promote the Motorist App and its features through the channels mentioned above.
• Review and respond to testimonials and reviews professionally, addressing issues to enhance customer satisfaction.
• Oversee and engage in car group chats within the Motorist App.
• Effectively resolve complaints and negative feedback in a timely manner.
• Build and maintain strong relationships with app users through WhatsApp and other communication channels.
• Address customer feedback and comments posted across various platforms.
• Ensure high levels of user and customer satisfaction.

Guest Reception -

• Greet and welcome visitors, clients, and employees with professionalism and warmth.
• Answer incoming calls, direct them to the appropriate person or department, and handle inquiries promptly and efficiently.
• Facilitate any campaign voucher collections.

Other Responsibilities -

• Record and manage meeting minutes during Head of Department meetings.
• Assisting with special projects and other ad-hoc tasks as required.

What we're looking for:

• At least GCE N/O Level and/or NITEC trained.
• More than 1 year of relevant experience in customer service.
• Tech Savvy and proficient in Google Workspace
• Excellent communication and negotiation skills
• Excellent interpersonal skills, and able to interact professionally with customers
• Excellent customer service and problem solving skills, including the ability to maintain composure under stress
• Independent and able to work with limited supervision, but a great team player
• Able to handle customer inquiries outside standard working hours as needed, to ensure seamless service delivery and address time-sensitive issues promptly.