-Play an active role in delivering service excellence, enhancing customer satisfaction and provide consistent quality customer service.
-Liaise with c..
-Play an active role in delivering service excellence, enhancing customer satisfaction and provide consistent quality customer service.
-Liaise with customers on incoming queries, ensuring timely and effective execution of customer orders, handling stock allocation, processing of delivery orders and invoices.
-Handle claims received from customer.
-Handle office reception duties include attending to incomings calls and faxes.
-Liaise with forwarders to arrange pickup, fumigation, perform bookings and advise shipment details to customers.
-Prepare documentations relating to Certificate of Origin, Letter of Credit shipments, etc.
-Proper keep and filing of import / export documents.
-Responsible for any other general admin duties.
-Perform any other duties assigned by the superior.
Requirements
Candidate must possess at least a Certificate or Diploma in logistics /customer service or related field.
Min. 3 years of relevant logistics / customer service experience.
Knowledge of Certificate of Origin, Letter of Credit, import, export procedures documentation will be an added advantage.
Customer service oriented & good interpersonal skills.
Possess initiative with a positive attitude, willing to learn, able to work independently and a team player.
Meticulous, well organized and ability to multi-task.
Pleasant and mature personality with the ability to manage difficult situations.
Computer literacy, experience in using MS EXCEL, WORD and familiar with MS Outlook and other office applications
Fluent in both written and spoken English, Chinese in order to liaise with Chinese speaking clients/business associates
Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON,
By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.
**We regret to inform that only shortlisted candidates would be notified.
Linda LIM
Registration Number: R1221302
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)
About Us
iHub Solutions is a leading Log-Tech (Logistics and Technology) provider with a regional presence in Singapore, Kuala Lumpur, Hong Kong, Phil..
About Us
iHub Solutions is a leading Log-Tech (Logistics and Technology) provider with a regional presence in Singapore, Kuala Lumpur, Hong Kong, Philippines, and Bangkok. We meet the complex supply chain needs of today’s digital economy by integrating unique IT infrastructures, deep data analytics, and ecommerce connectivity into our business processes. With an online dashboard system driven by comprehensive process workflows (ISO 9001 standards), we offer clients the ability to track daily service performance at any time, any place. To learn more about us, visit our website at ihubsolutions.com
Job Scope:
Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
Respond swiftly to customer inquiries, ensuring prompt resolution.
Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
Follow up promptly on customer interactions via email to ensure satisfaction and continuity.
Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
Foster a positive, empathetic, and professional attitude towards customers at all times.
Collaborate and communicate effectively with internal departments to ensure seamless service.
Requirements
A Polytechnic Diploma or BA degree, preferably in Business Administration, or a related field.
Ability to maintain composure and professionalism when dealing with stressed or upset customers.
Strong proficiency in Microsoft Office applications (Excel, Word, etc.).
Previous experience in Customer Support or Call Centre roles is highly preferred.
Exceptional multitasking abilities with the skill to prioritize and manage time effectively.
A distinctive personality and a great sense of humor will be highly valued.
Job Description:
Deliver prompt and efficient service to order processing via call centre hotline, email, sales order
Ensure that critical inform..
Job Description:
Deliver prompt and efficient service to order processing via call centre hotline, email, sales order
Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery
Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to
Manage and co-ordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders.
Verify and analyze information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback.
Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc or any other duties assigned.
Job Description
- Communicate and process customers' orders into system.
- Generate Packing List and Invoices.
- Coordinate with Logistics team and de..
Job Description
- Communicate and process customers' orders into system.
- Generate Packing List and Invoices.
- Coordinate with Logistics team and delivery schedules with customers.
- Liaison with customers on stock availability and delivery via email and phone.
- Perform invoice accountability after delivery is completed, communicate with customers on lapse of invoices.
- Perform stock depletion in systems to tally inventory stock balance.
- Perform analysis of sales to assess business marketing approach.
- Record information of delivery receipts by customers into system.
- In charge of buying all expendable stock used by the Admin and Ops Team.
Job Requirements
- Good communication skills.
- Knowledge of using basic microsoft softwares and analysis functions
- Team player with good positive work attitude and able to take instructions well.
Customer Service is to manage the customer services activities within warehouse to meet customer needs.
• Communicate with team members and our ..
Customer Service is to manage the customer services activities within warehouse to meet customer needs.
• Communicate with team members and our customers via both email and phone calls
• Customer’s order and data processing on WMS (warehouse management system)
• Verify operational documents with billing summaries to be sent to customers
• Ensure that Customer Service operational documents properly
• Liaise with operation team members to arrange any inbound / outbound activities within a set time line
• Report irregularity encounter in the course of work to direct superior
Requirements
• 2 to 5 years of experience as Customer Service Officer in a warehouse environment handling incoming and outgoing shipments via sea/air freight and local transportations
• Basic knowledge / experiences on warehouse management system and documentation of order processing.
• Able to speak, read and write English upon directly communicating with customers or / and appointed vendors
• Experience with Documentation such as checklists, temperature / RH reports
• Able to compile KPI reports periodically
• Able to verify the billing reports to our customers as well as service agreements
HLS Group is a well-established logistics and freight forwarding company experiencing steady growth. Singaproe branch opens in Mar, 2023. With a stron..
HLS Group is a well-established logistics and freight forwarding company experiencing steady growth. Singaproe branch opens in Mar, 2023. With a strong focus on customer satisfaction and operational excellence, we are expanding our team to better serve our growing client base.
Role Overview:
We are looking for a proactive and customer-focused Customer Service Coordinator to join our team. The successful candidate will act as the key point of contact for clients, ensuring exceptional service and efficient resolution of their needs.
Job duties:
Liaise with customers, carriers, vendors, overseas agents to ensure smooth shipment
Provide full customer service support (handles enquiries, complaints) to customer, oversea agents
Ensure customer’s orders are processed in a timely and accurately manner
Liaise and update customer closely to resolve customer orders or shipments related issues
Timely follow up/coordinate/communicate shipment information with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).
Prepare payment requests, ensure all billings are done timely and accurately with all necessary supporting documents
Adhere to SOP and work instructions
Adhoc tasks per request
Job Requirement:
Preferably diploma in Logistics or business admin
Customer service orientated and team player
At least 3 years of working experience in the related field within Freight Forwarding industry is required for this position.
Strong in outlook, Microsoft Office Word, Excel
Good commercial sense and cost management.
Ability to work in a fast paced environment and cope with pressure.
Accountable for complete operational needs, good working attitude, positive mindset and able to adapt to dynamic market changes
Sales Coordinator / Customer Service Executive / Customer Care Specialist
Full-time
Full-time
Senior Executive
Singapore, Singapore
Sales / Marketing
1 week ago
Official working hours: 5 days (Mon-Fri, 8AM-5PM)
Company transport pickup at Jurong West / Boon Lay / Lakeside / Jurong East / Serangoon / CCK / Buki..
Official working hours: 5 days (Mon-Fri, 8AM-5PM)
Company transport pickup at Jurong West / Boon Lay / Lakeside / Jurong East / Serangoon / CCK / Bukit Panjang Senja CC / Woodlands MRT
Order processing , order fulfilment
Follow up with customer
understands the import/export of goods, documentation, AWB or BL
customer fronting exposure
end-to-end order fulfilment
Full training provided
Good Pay + Good allowance + Good Bonus
Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)
Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )
Call Centre / Customer Service Experience
No Experience Are Welcome To Apply - Training is Provided
Office Hour / 5 Days Work Week (Able to wor..
Call Centre / Customer Service Experience
No Experience Are Welcome To Apply - Training is Provided
Office Hour / 5 Days Work Week (Able to work on weekends)
CBD (Near to MRT)
Responsibilities
Attend to enquiries via hotline or other channels eg emails
Handle inbound and outbound calls, and sometimes emails
Proper recording of conversation with customer in the CRM system
Achieve / Exceed individual and team KPIs set by the management
Maintain a positive and helpful approach in interactions with all customers
Any other related ad-hoc duties as assigned
Requirements:
Possess Call Centre / Customer Service experience
No experience are welcome to apply & training will be provided
Good communications and interpersonal skills
Customer service oriented
Good team player
Able to work independently with minimal supervision
Able to work on weekends (Will have some weekends off)
Other Information:
Working Hour: Office Hour / 5 Day Work Week (including weekends)
Location: CBD
Salary: Up to $3100/mth + OT + AWS + VB
To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:
• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date
We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.
Front Desk Customer Service Officers (Many Vacancies)
Full-time
Full-time
Others/Any
Singapore, Singapore
Customer Service
1 week ago
To deliver excellent service quality at service counters which handle customer registrations and processing, enquiries and requests in accordance ..
To deliver excellent service quality at service counters which handle customer registrations and processing, enquiries and requests in accordance to service standards, processes and policies.
The individual is responsible to provide consistent and excellent quality services to the visitors, which may include VIP visitors, and to achieve service standards for frontline customer services.
Key responsibilities and functions include:
1. Receive and welcome the visitors with a polite and cheerful disposition
2. Register and enroll visitors facial recognition efficiently and accurately
3. Provide efficient queue management and crowd control where needed
4. Protect and maintain accurate and updated visitor records according to PDPA requirements
5. Key management including issue, return and accounting for all keys on a daily basis
6. Able to multitask and to work fast
7. Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
8. Monitor attendance and prepare report as needed.
9. Comply and adhere to SOPs, policies, guidelines and processes
10. Flexibility to change roster should there be a need to.
11. Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
12. To participate in digitisation exercises, organising files and documents as necessary.
Requirements
• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills
Please submit resumes to [email protected] with the following details in MS Word format:
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.
Working Hours: 8:45 AM - 6 PM / 8:45 AM - 1 PM
Working Days: Monday - Friday / Saturday
Training will be provided.
This position has good career prog..
Working Hours: 8:45 AM - 6 PM / 8:45 AM - 1 PM
Working Days: Monday - Friday / Saturday
Training will be provided.
This position has good career progression.
Job Description
We have immediate vacancies for people who are passionate about front-line service.
You will attend to customers’ savings/fixed deposit account transactions, safe deposit boxes, and other counter services.
You are not required to work on Sundays or Night Banking.
Requirements:
At least GCE 'O' level with Higher Nitec or candidates undergoing part-time diploma may apply.
Good attitude with pleasant personality and a flair for customer service
Required to work on Saturdays (half day). There will be one Saturday off per month.
If you do not have relevant banking experience but have customer service and cashiering experience, you are welcome to apply for this position.
Flexible to be transferred between branches.
We also welcome you if you are customer service-oriented.
Interested candidates please call/ WhatsApp me at 8779 6100 or send your resume to [email protected]
Customer Service Executive (SA, International Trade, Loyang)
Full-time
Full-time
Senior Executive
Singapore, Singapore
Customer Service
1 week ago
Location: Loyang
Basic + AWS + VB
5days 8:30am - 5:30pm
Responsibilities:
• Create sales quotation upon request from customers or sales team.
• ..
Location: Loyang
Basic + AWS + VB
5days 8:30am - 5:30pm
Responsibilities:
• Create sales quotation upon request from customers or sales team.
• Order entry and follow-up with customers on the delivery dates, including system projects order entry, PO placement with source and logistics matters.
• Releasing of shipment for pick/pack. Co-ordinating with freight forwarders for pickup.
• Support Field Service on service order and billing.
• Manage quality complaints between customers and source plant.
• Update equipment parts lead time.
• Follow-up on incoming shipment (equipment parts) including system projects.
• Ad-hoc activities or administrative task as assigned.
Requirements:
• Minimun GCE 'A' Level or Diploma level
• Knowledge of PC-Work (MS-Office: Excel etc.)
• SAP knowledge is preferred
• Experience with international customers
HOW TO APPLY:
Interested applicants, please click on “Apply Now” and provide the below details in your resume.
We regret only shortlisted candidates will be notified.
Process and fulfill orders promptly and accurately, from receiving to delivery.
Respond and follow up to customer inquiries, feedback, and orders.
Handle customer complaints and feedback by investigating, resolving, and escalating issues to Seniors and the Regulatory & QSHE team quickly and independently.
Manage documents like certificates of analysis/ compliance and inspection statuses.
Coordinate with logistics teams to track the delivery status of customer orders, providing timely updates to customers.
Create, collect and manage sales data, customer contact information and reports.
Keep a well-organized filing system for easy access to work documents.
Suggest ways to improve management systems to your supervisor.
Other necessary tasks as assigned.
APPLY NOW!!!
Excellent communication skills.
Competent with MS Office and computer skills.
Preferably with at least 1 year of relevant work experience.
Kindly apply through ANY of the following methods:
Submit your application by clicking the APPLY button;
Email your resume to [email protected]. Please indicate #65881 on the email subject.
Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.
Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781
Job Responsibilities:
Provide high-quality customer service by promptly addressing phone and email inquiries, maintaining accurate records, and su..
Job Responsibilities:
Provide high-quality customer service by promptly addressing phone and email inquiries, maintaining accurate records, and supporting the delivery of service requests for customers and distribution partners.
Key Responsibilities:
Attend to phone and email inquiries promptly and professionally.
Update customer interaction details accurately in the CRM system.
Ensure effective and timely follow-up with customers as promised.
Prepare and deliver service requests, including policy summaries and premium information, accurately.
Skills/Requirements:
The successful Digital Platform Customer Service Representative must possess excellent communication skills, attention to detail, and a cheerful disposition to maintain high standards of customer service.
Preferably 'A' Levels or Diploma holder with relevant experience.
Proficient in customer service with a strong drive for service excellence.
Strong interpersonal and communication skills.
Meticulous, detail-oriented, with a pleasant and cheerful disposition.
If you have a successful track record in customer service for digital solutions and enjoy solving customer queries while providing logical solutions, this role is an excellent opportunity to showcase your skills and contribute to a high-performing team.
Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]
We regret to inform that only shortlisted candidates will be contacted.
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
about the company
Our client is a European multinational company specializing in electronics. They are seeking a customer service executive to handle ..
about the company
Our client is a European multinational company specializing in electronics. They are seeking a customer service executive to handle order processing and coordinate shipments. The company operates on a smaller scale and prefers a self-sufficient individual, as they do not engage in micromanagement. There is hybrid work arrangement for this role.
details
West
M-F 9am - 6pm, hybrid work arrangement
about the job
Order processing
Handling customers' enquiries via email or phone
Drafting of shipping documents (B/L, LC, invoice, PO)
Coordination of shipments
skills and experience required
Preferably individuals with at least 2 years of relevant experience
Proficient in using SAP.
To apply online please use the 'apply' function, alternatively you may contact Noelle at noelle.ng(@)randstad.com.sg.
(EA: 94C3609/ R1982617 )
Reporting to the VP (Sales), your responsibilities include:
Manage the routine daily e-commerce operations such as provide proactive customer serv..
Reporting to the VP (Sales), your responsibilities include:
Manage the routine daily e-commerce operations such as provide proactive customer service, order processing, monitor stock status and returns, stock replenishments, analytical supports i.e. report design and maintenance and month-end closing
Manage and maintain the e-commerce platforms with internal and external teams to ensure that products, promotions, prices and content on the e-commerce platform are up-to-date and accurate at all times
Coordination, execution and planning support for e-commerce projects, e-marketing campaigns, and integrated brand plans.
Keep up-to-date with market development and monitor competitor activities.
Support sales administration activities for sales team when in need and assigned.
Perform customer service duties (email enquires, service recovery and logistic arrangements).
Perform any other tasks as and when assigned.
Job Requirement:
Diploma/Degree in business/sales related
Minimum 2 years’ experience in sales & customer service
A hands-on, resourceful, result-oriented and analytical thinker
Ability to work well in a team.
Meticulous and able to meet tight deadlines
The selected candidate can look forward to excellent growth opportunities within the Group.
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C indust..
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.
Key Responsibilities:
Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.
Customer Experience & Fulfillment:
• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.
Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.
Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.
Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.
Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.
Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.
Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.
Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.
Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the i..
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head
Requirements
• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills
Please submit resumes to [email protected] with the following details in MS Word format:
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated prof..
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.
Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.
If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!
Job Responsibilities
Sales & Leads Management
Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
Respond to phone, email, and walk-in queries promptly and effectively.
Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.
Customer Service
Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
Go the extra mile to make sure customers are satisfied and their needs are fully met.
Administrative Support
Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
Provide assistance to teachers and students as needed, ensuring a positive experience for all.
Other duties associated with the role and assigned by the line manager.
Work Hours
As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:
Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
Days Off: Enjoy one weekday and one weekend off each week.
Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.
Work Location
Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.
Job Requirements
Minimum GCE 'O' levels qualifications.
At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
Strong communication skills in English, both spoken and written, with keen attention to detail.
Sales experience or a proven track record of meeting sales targets is an advantage.
Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
Positive, approachable, and professional demeanor with excellent listening skills.
Ability to work independently while also thriving in a collaborative team environment.
Flexibility and willingness to work at different centers based on operational needs.
What we offer:
Competitive remuneration
Performance-based incentives.
Opportunities for professional development and growth within the company.
Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.
Staff Benefits:
Comprehensive Medical and Dental benefits
Birthday and Marriage leave
Flexi Leave upon completing 1 year of service.
Monthly Birthday celebration
Team Bonding Activities
Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
Exclusive Staff discounts with various participating merchants
Administration work
Handle and process all enrolments and registration
Handle & follow-up customers' enquires
Assist in daily school oper..
Administration work
Handle and process all enrolments and registration
Handle & follow-up customers' enquires
Assist in daily school operations and any ad-hoc duties as assigned
Comfortable work in weekdays evenings, weekends and Public Holidays.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we i..
At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us.
Job responsibilities
Acquire a strong working knowledge of the organisation’s programmes, services and processes.
Ability to deliver a professional and high-quality service experience in a customer-facing role.
Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
Engage interest in potential customers and provide them with clear explanations on the offered programs to boost lead creation.
Support cross selling activities to existing customers.
Develop professional rapport with customers and build brand loyalty.
Ensure that queue management is being practiced at the front desk.
Assist with crowd management during the peak periods.
To work closely with the Deputy Front Desk Leads and provide regular feedback and insights in achieving greater customer intimacy.
Attend to customers’ feedback and challenges in a professional manner in a timely fashion.
Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
Maintain close liaison with all other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
Keep ahead of industry’s developments and apply best practices to areas of improvement
Perform any other duties and responsibilities as and when assigned by Management.
Snapshots of our ideal candidate
Possesses at least a Diploma.
Required to work shift hours and on weekends (3 weekdays and 2 weekends).
Strong proficiency in written and spoken English.
Being effectively bilingual would be a strong advantage.
Candidates who have worked in the hospitality industry are most preferred.
Able to work in a fast-paced environment.
Possesses emotional maturity and passion for customer service.
Familiar with CRM systems and practices.
Good team player, possesses the ability to work with minimal supervision.
Positive, extroverted and outgoing personality.
Well-groomed with a professional disposition.
Expect the best for the best
An attractive remuneration package
Attractive staff benefits and perks
Company-wide welfare and employee engagement initiatives
Start your journey with us today at www.thelearninglab.com.sg/joinus/. Shortlisted candidates will be contacted within 2 weeks from the date of application.
Industry: Logistics