Reporting to Business Managers. 5 days work week. Working hours from 10am - 7pm daily.

Job scope:

- Working location CBD Tanjong Pagar

- Handle customer bookings

- Telephone and walk in customer services

- Answer emails

- Assist with Pocket WIFI and Esim rental services

Requirements:

- NTC, Diploma (preferable)

- Female preferred

- Pleasant/ Well-mannered / customer service oriented

- Previous experience in travel industry is a plus

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

Role:

Customer Service Executive (5 months contract)

• Singapore Based (Tuas, Company Transport / Transport Allowance ($120) if candidate possess own transport)
• 5 Days work per week (Mon to Fri 8am to 5pm)
• $3200 to $3600
• 5 months contract role
• Diploma holder and above + At least 2 years relevant experience preferred

Responsibilities:
To receive all inquiries, take note of the caller’s particulars such as name, position, Company, telephone and facsimile numbers, and other relevant details for subsequent follow-up by sales staff.
To assist in preparing proposals based on verbal or written information provided by the Sales and Marketing staff.
To prepare invoices, monthly reports for consolidated billing.
To maintain and upkeep the filing system and software on all aspects of waste information.
To assist Customer Service Manager to ensure smooth daily operational in the team.
To assist Customer Service Manager and Director – Sales in matters relating to customer care (feedback and complaints), collate market intelligence and marketing communications.
To update customer database in respect of customers and potential customers.
To coordinate with the various departments, i.e. logistic and operations dept to ensure customers’ requirements are met.

#SCR-vicky-wee

✅ Wee Yuan Huan
✅ Reg No: R21100383
✅ The Supreme HR Advisory Pte Ltd
✅ EA No: 14C7279

Job Description:

1. To receive inquiries, take note of the caller’s particulars such as name, position, Company, telephone and facsimile numbers, and other relevant details for subsequent follow-up by sales staff.
2. To prepare invoices, monthly reports for consolidated billing.
3. To maintain and upkeep the filing system and Navison software on all aspects of waste information.
4. To assist Customer Service TEAM to ensure daily operational in the team.
5. To update customer database in respect of customers and potential customers.
6. To coordinate with the various departments, i.e. logistic and operations dept to ensure customers’ requirements are met.

Job Requirement:

1. Diploma and above
2. At least one year Customer Service experience (MUST)
3. Adaptability, problem-solving, and analytical skills
4. Good communication skills and pleasant personality

Remuneration Package:

• Working hours : Mon to Fri (8am to 5pm)
• Company Transport / Transport Allowance if candidate travel to work by him/herself

Customer Service cum Operation Assistant

• Working Days & hours: 5 days, Mon – Fri, 10am – 7pm
• Location: Pasir Panjang
• Salary: S$ 2,500 - 2,800

Job scope:

• Responsible for order processing, quotations, invoicing, and delivery arrangements
• Assisting customers with sales inquiries via phone and email
• Responsible for following up on enquires and closing the order
• Working closely with sales personnel and providing them with updates when necessary.
• Coordinate and monitor deliveries and inventories for customers
• Administrative tasks on an ad-hoc basis

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Employment Type: Full-time

Job Description:
We are seeking a proactive and detail-oriented Social Media Customer Service & Fulfillment Administrator to join our team. This role is crucial in managing customer interactions, overseeing e-commerce operations, and ensuring efficient order fulfillment. The ideal candidate will excel in providing exceptional customer support, maintaining accurate records, and coordinating logistics to meet deadlines.

Key Responsibilities:

1. Customer Support: Respond to customer inquiries and complaints on social media and e-commerce platforms promptly and professionally.
   Provide updates on order statuses and resolve customer issues efficiently.
   
2. Product Listings & Inventory Management: Create and update product listings on Excel and various e-commerce platforms.
   Track inventory levels and prepare regular reports to ensure stock accuracy.
   
3. Order Fulfillment Coordination: Prepare documentation for orders and coordinate pick-and-pack services.
   Arrange 3PL delivery services, monitor shipments, and ensure timely fulfillment.
   
4. Sample Preparation & Delivery: Prepare and arrange delivery of samples for live-streaming events and promotions.
   Maintain detailed records of all sample movements.
   
5. Financial Tracking & Reporting: Manage payments to suppliers and third-party vendors, ensuring timely processing.
   Generate monthly expense reports for management review.
   
6. Administrative Support: Produce operational and ad-hoc reports as required.
   Support management with additional tasks to ensure smooth daily operations.
   

Qualifications & Skills:

• Strong communication and customer service skills.
• Experience with e-commerce platforms and order fulfillment processes.
• Proficiency in Excel for data entry, reporting, and inventory tracking.
• Detail-oriented with excellent organizational and time-management skills.
• Ability to work independently and as part of a team in a fast-paced environment.

What We Offer:

• Competitive salary
• Opportunity to grow within a dynamic team
• Hands-on experience in e-commerce and social media operations

How to Apply:
Submit your resume and a brief cover letter highlighting your relevant experience to [email protected]. Applications will be reviewed on a rolling basis.

Join us in delivering exceptional service and driving the success of our e-commerce operations!

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Team intro:

We are the TikTok R&D team responsible for the construction of TikTok's global Customer Service Platform, which includes various services for both B-end and C-end. We are also responsible for understanding user feedback content, including identifying user intentions, and applying large language models such as ChatGPT in intelligent conversations.

Responsibilities

- Responsible for the design and development of the TikTok customer service platform

- Deeply understand the business, provide users with intelligent and efficient service solutions through abstraction;

- Reasonably decompose and implement product requirements of different periods and urgency levels;

- Write technical documents and design plans for related products;

- Learn and research advanced technologies in the industry to maintain technological progress.

Qualifications

Minimum Qualifications

- Bachelor degree in Computer Science or equivalent majors with experience

- Proficient in at least one programming language, such as Java, Golang, Python, or C++; Candidates with Java or Golang experience are preferred;

- Familiar with common Internet technologies, including but not limited to Linux systems and principles, MySQL, RPC, MQ, caching technologies, and microservice architectures;

- Possess good coding and documentation habits, pay attention to code style, familiar with basic design patterns and principles, and continuously focus and optimize projects;

Preferred Qualification

- Good team communication and collaboration skills

- Minimum 5 years of working experience in relevant industry

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Responsibilities

Customer Service

• Identify and address potential issues that may arise in the sales order to delivery process and customer service.
• Collaborating with the Sales and Business Development manager to reach out to customers on a regular basis to keep them up to date on the newest commercial information.
• Serve as the initial point of contact for managing complaints and handling claims.

Order Management

• Provide sales administration and support, primarily in the order and delivery process.
• Identify and resolve possible issues that may arise during the sales order to delivery process and in customer service. This will necessitate decision making, at times under pressure, and an alliance with one or more parties internationally.
• Generate quotations, verify stock availability, and manage shipping schedules within established guidelines.
• Review credit within set limits and confirm orders.
• Monitor the progress of orders and accountable for ensuring timely customer payments.

Logistics Service Support

• Assist in preparing export documentation for submission to customers and/or banks.
• Handle import and export trade inclusive letter of credit.

Qualification

• Diploma/Degree in Customer Service, Food Technology, Logistics or Supply Chain
• Min 3 years of working experience in customer service, preferably in food ingredients / manufacturing or freight logistics sector
• Good working knowledge of ERP system i.e. Blend ERP
• Ability to handle import and export trade inclusive letter of credit

Key Attributes

• Proactive in problem-solving.
• Energetic team collaborator with a friendly demeanor, a positive approach to work, and determination to learn, succeed, and surpass expectations.
• Constant cultural awareness and sensitivity are essential.
• Proficient in administrative and organizational tasks, including prioritization and self-management.

Tan Cheu Hoon, Fenny

EA License No.: 02C3423

Personnel Registration No.: R22105896

• Employee-centric culture
• Innovative and fast-paced environment

About Our Client

The company is a forward-thinking logistics provider that specializes in delivering efficient and innovative solutions to meet customer needs. With a strong focus on teamwork, it fosters a collaborative and growth-oriented environment for its employees.

Job Description

• Procure the best shipping options based on rates, transit time, and customer needs.
• Generate competitive quotations and manage regional control tower operations.
• Serve as the primary contact for customer inquiries and airfreight shipments.
• Coordinate airfreight logistics, including booking, tracking, and documentation.
• Resolve shipping issues and proactively communicate with customers.
• Ensure compliance with international regulations and maintain accurate documentation.
• Collaborate with operations and sales teams for seamless service delivery.
• Track performance metrics and contribute to process improvements.

The Successful Applicant

• A Bachelor's degree in Logistics, Business Administration, or a related field is preferred.
• At least 3 years of experience in airfreight customer service or freight forwarding.
• Strong knowledge of airfreight operations, regulations, and industry standards.
• Exceptional communication skills, both written and verbal, with a customer-focused approach.
• Highly organized, detail-oriented, and capable of handling multiple tasks simultaneously.
• Proficient in using Cargowise and Microsoft Office Suite.

What's on Offer

• Attractive salary and benefits package.
• Opportunities for career advancement and professional growth.
• A team-oriented and supportive workplace culture.

Contact

Kimberly Choo (Lic No.: R22109855 / EA No.: 18S9099)

Quote job ref

JN-122024-6610873

Phone number

+65 6533 2777

Michael Page International Pte Ltd | Registration No. 199804751N

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

We are the TikTok R&D team responsible for the construction of TikTok's global Customer Service Platform, which includes various services for both B-end and C-end. We are also responsible for understanding user feedback content, including identifying user intentions, and applying large language models such as ChatGPT in intelligent conversations.

The role will be responsible for

- the design and development of the TikTok customer service platform

- deeply understand the business, provide users with intelligent and efficient service solutions through abstraction

- reasonably decompose and implement product requirements of different periods and urgency levels

- write technical documents and design plans for related products

- learn and research advanced technologies in the industry to maintain technological progress

Qualifications

Minimum Qualifications

- Proficient in at least one programming language, such as Java, Golang, Python, or C++

- Bachelor Degree in Computer Science or related field

Preferred Qualifications

- Candidates with Java or Golang experience are preferred;

- Familiar with common Internet technologies, including but not limited to Linux systems and principles, MySQL, RPC, MQ, caching technologies, and microservices architectures;

- Possess good coding and documentation habits, pay attention to code style, familiar with basic design patterns and principles, and continuously focus and optimize projects

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

1. Business Function

Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, Bank has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

2. Responsibilities

• Support Relationship Managers in daily operations to enhance customer experience, including handling customer enquiries, rate fixing for deposits and loans, account opening, coordinate/ liaising with relevant parties on customer due diligence (CDD)/ periodic reviews, maintenance of customer records and files
• Ensure documentation is complete and that all approvals, facility and security documents are in place at all times.
• Follow up on submission of clients’ financials for spreading, and assist Relationship Managers in preparing the necessary documents for credit application / review
• Preparation of offer / variation letters and follow up on documentation aligned with stipulated terms and conditions
• Follow up on submission of periodic documents (eg. insurance policies, valuation reports etc) from clients or relevant parties, and assist Relationship Managers to address queries on such documents
• Additional duties including ad hoc projects supporting Relationship Managers and team in sales and marketing

3. Requirements

• Minimum Diploma holders, with at least 2 years of relevant working experience in a banking environment
• Good understanding of the Corporate Banking business and related banking products
• Good communication and interpersonal skills
• Able to multi-task and work independently
• Service-oriented and a team player
• Proficient in Microsoft Office applications

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Position Overview:

We are looking for a proactive and customer-oriented Customer Service Associate to join our team. The successful candidate will be responsible for providing excellent customer support through live chat and email channels, assisting users with inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, and a passion for the cryptocurrency industry.

Key Responsibilities:

1. Live Chat & Email Support: Respond to customer inquiries, resolve account-related issues, and provide technical assistance.
2. Dispute Resolution: Handle escalated issues, ensuring timely resolutions and follow-ups.
3. Account Management: Assist with account verification (KYC), security practices, and transaction issues.
4. Compliance & Security: Ensure adherence to company policies and guide customers on secure trading practices.
5. Feedback & Reporting: Collect customer feedback and provide insights to improve services.

Requirements:

• Minimum 1 to 2 years of experience in a customer service role.
• Entry Level Candidates are welcome
• Candidates with no prior experience but interested in cryptocurrency are also welcome to apply, as training will be provided.
• Strong communication, problem-solving, and multitasking skills.
• Fluency in English in communication and writing in order to liaise with English-speaking clients, multilingual capability is a big plus
• Fluency in Mandarin in communication and writing in order to liaise with Mandarin-speaking clients, management and support staff, is preferable
• Willing to work in rotating shifts, including weekends and public holidays.

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a full-time Customer Service Executive.

Customer Service Executives are key to supporting the daily operations of the business and managing customer service relationships. The primary responsibilities include:

Job responsibility:

• Assist in the day to day administration of the centre (roster, scheduling, payments, etc.)
• Assist in student enrolments (enquiries, assessments, registration, etc.)
• Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)
• Record keeping
• Establishing excellent rapport with parents, children and teachers
• Responsible for maintaining brand standards (image and presentation, safety and hygiene)
• Ensuring a positive and nurturing learning environment

Requirements:

• Training will be provided
• Proficient in standard English (required)
• Customer-oriented (required)
• Bilingualism is an advantage
• 5-day work week
• 1 weekend and 1 weekday off
• Able to start work immediately
• Working location:750 Chai Chee Road, #01-05/06 ESR BIZPARK@CHAI CHEE Singapore 469000

Benefits:

• Progressive salary increment
• 13th-month bonus
• Incentives and rewards
• Personal accident insurance
• Hospitalisation insurance
• Life insurance
• Career advancement, management trainee track included

Important: Please email your resume directly to [email protected].

Please only apply if you meet the requirements.

Only short-listed candidates will be contacted for an interview.

Job Summary:

The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

Job Responsibilities:

• Handle customer’s enquiries promptly
• Ensure compliance with customers’ Standard Operating Procedures
• Liaise with overseas agents on various requirements and rates
• Prepare shipping, LCL, FCL documentation
• Co-ordinate with import and export operations to ensure accuracy in documentation and invoicing
• Liaise & co-ordinate with carriers / customers / suppliers to ensure smooth delivery of shipments
• Sea freight quotation for adhoc COD customers
• Arrange for the packing / labelling of Dangerous Goods
• Provide quotations upon application
• Responsible for closing of files every month
• Responsible for DG declaration from time to time

Job Requirements:

• Diploma / Degree preferred
• Minimum 3 years of experience in freight forwarding (airfreight / seafreight)
• Possess excellent communication and interpersonal skills

We invite interested and qualified candidates to submit resume for consideration. We regret that only shortlisted applicants will be contacted.

Working Hours: 8:45 AM - 6 PM / 8:45 AM - 1 PM

Working Days: Monday - Friday / Saturday

Training will be provided.

This position has good career progression.

Job Description

• We have immediate vacancies for people who are passionate about front-line service.
• You will attend to customers’ savings/fixed deposit account transactions, safe deposit boxes, and other counter services.
• You are not required to work on Sundays or Night Banking.

Requirements:

• At least GCE 'O' level with Higher Nitec or candidates undergoing part-time diploma may apply.
• Good attitude with pleasant personality and a flair for customer service
• Required to work on Saturdays (half day). There will be one Saturday off per month.
• If you do not have relevant banking experience but have customer service and cashiering experience, you are welcome to apply for this position.
• Flexible to be transferred between branches.
• We also welcome you if you are customer service-oriented.

Interested candidates please call/ WhatsApp me at 8779 6100 or send your resume to [email protected]

Willie Goh(R2197853)

Swift Search Global Pte Ltd (EA 18C9495)

EA License No: 18C9495

Job Responsibilities

• Verifications of customer’s / banker’s signatures
• Checking of teller transactions
• Transaction overriding
• Manage queue waiting time
• Problem solving and handling of customer feedback and complaint
• Preparation and checking of reports
• Reporting of suspicious transaction
• Ensuring that operational procedures are carried out and adhered to regulations/rules set
• Supervision / counselling of staff
• Training of staff in job knowledge

Job Requirements

• Diploma holder and above
• At least 3 years working experience in a retail branch
• Self-motivated with strong customer service orientation
• Effectively bilingual in English and Chinese so as to communicate with Chinese-speaking customers
• Interpersonal and communication skills.
• Problem solving skills
• Able to work on Saturdays

Working Day: 5-6-5-6 work weeks (follow roster)

Working Hours: 8am to 5pm

Location: Geylang Bahru

Job Description:

• Handles phone-manning
• Data entries and record keeping
• Provide best solution or alternative to complaints
• Work closely with operations department
• Other ad-hoc duties assigned

Tee Xin Li Reg No: R24121619

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Onboarding on Febraury 2025

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Singapore Citizen/Permanent Resident
• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Might have to rotate between 3 different locations Bi Weekly)
• Salary: $2,400 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: Contract until Jan 2029
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."

Airexport Customer Service

Working day: 5.5 day during probation, 5.25 after probation (Alt Sat)
Working Hours: 9am to 6pm (Mon to Fri), 9am to 1pm (Sat)
Salary: $2200 - $3300
Location: Changi

Responsibilities:

• Provide dedicated support to assigned customers and overseas agents, handling all aspects of sales quotations, RFIs, RFQs, and inquiries related to air freight.
• Arrange air export bookings with airlines and co-loader agents, ensuring accurate and timely scheduling.
• Follow up with clients on shipment progress and updates, manage air export billing, verify invoices, and handle any rate discrepancies.
• Coordinate closely with customers, sales teams, and overseas agents, while liaising effectively with operations teams to ensure smooth shipment arrangements and meet client requirements.
• Proactively address client inquiries, provide solutions for logistics needs, and maintain high standards of customer satisfaction.

Requirements:

• Proficiency in both English and Mandarin to effectively communicate with Mandarin-speaking associates.
• Strong skills in Microsoft Office (Word, Excel, PowerPoint).
• Ability to work both independently and collaboratively with air operations and cross-functional teams.
• Self-motivated, with a team-oriented mindset and a willingness to learn.
• Flexibility to work overtime as needed to meet client and operational demands.
• Able to perform OT when required.

Company Name: Talent Recruitment Pte Ltd
EA License No: 24C2338
EA Personnel Name: Loke Sai Lye (Loke)
EA Personnel No: R24123366
Email: [email protected]
Contact Number: 8805 9869

1 year contract, renewable

Central area, Havelock Road

Monday - Friday, office hours

Prefer immediate starters/ available to start in January 2025

• Handle mailbox survey submissions, feedback, and requests from survey respondents within stipulated turnaround time.
• Ensure consistent and detail cases notes updated in system after each liaison with respondents.
• Responsible for inter-department liaison for correct assignment of respondents to the parties responsible.
• Ensure prompt follow-up for survey cases under pending status.
• Provides accurate daily report on mailboxes activities for the day to relevant stakeholders.
• Ensuring all potential/actual complains are acted upon within stipulate timeline.

Requirements:

• Singaporean
• At least Diploma or above
• At least 2 years of relevant customer service and emailing experience

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/5789

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Duties & Responsibilies:

• Coordinate and liaise with customers, forwarders, and warehouse personnel for shipment readiness and delivery schedules.
• Assist and update customers with stock queries and shipment schedules promptly.
• Prepare and handle day-to-day documents for deliveries, ensuring accuracy and compliance with company policies.
• Communicate effectively with warehouse operation team to manage shipments (inbound/outbound) and resolve any issues that may arise during the process.
• Ensure seamless communication between the warehouse and customers to facilitate smooth operations.
• Verify and issue the billing summaries to customers.
• Prepare monthly reports for Key Performance Indicators (KPIs) related to warehouse operations and customer service.
• Analyze data to identify areas for improvement and present findings to the Warehouse Manager.
• Perform any other ad-hoc duties as assigned by the Warehouse Manager to support the team and warehouse operations.
• Assist with monthly stock takes, ensuring accurate inventory counts and reporting discrepancies to the relevant personnel.

Requirements:

• Min GCE “O” Level with 1 year of relevant experience in related field
• Basic understanding on warehouse operations and inventory management systems is a plus
• Good interpersonal skill & customer service oriented
• Working location: 5 Pioneer Sector Walk

Service Coordinator

• Location: Kaki Bukit (Office)
• Working hours: 8.30am - 6.00pm (Mon - Fri)
• Salary: $2,200 to $2,800 (depends on exp)

Job Scope:

• Answering service calls
• Co-ordination works between suppliers, client and service team
• Scheduling appointments for all service calls and maintenance work
• Quotation for service works, maintenance and following up on the status
• Procurement for service works and maintenance related equipment once confirm
• Do filing for all service-related documents
• Receiving of goods
• Consolidating service/maintenance report for submission
• Checking and replying email daily
• Monthly Report on Billings for Management's Review
• Direct reporting to Project Director for daily paper works, co-ordination and other assigned jobs.

Requirements:

• Able to work overtime when require.
• Able to start work immediate or within short notice

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279