Customer Service Representative

• Attend to walk-in customers
• Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)
• Assist in customers' enquiries and ensure Bank’s service delivery standards are met in achieving total customer satisfaction
• Prospect and introduce customers to the Bank's products and services
• Educate and migrate customers towards our digital platform
• Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback /escalation/complaint
• Ability to understand issues and appropriately escalate to Management in a timely fashion
• Ensure compliance with all regulatory requirements
• Contributes to self and team effort by accomplishing related results

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

In this role, you will have the unique opportunity to engage in field service, site installation, and perform Quality check on all completed machines.

Job Responsibilities:

• Provide site machine installation and maintenance.

• Attend to service call.

• To conduct in-house and on-site training for customer.

• Investigate and handle customer's complaints.

• Quality check on all completed machines to ensure stringent quality compliance before delivery to customer.

Requirements:

• Diploma in Electrical or Mechatronics Engineering

• Minimum 2 years of field service or QA experience in Industrial Automation projects

• Ability to build strong relationships, work with customers to solve problems

• Good team player with excellent interpersonal and communication skills.

• Meticulous, Quality conscious and Problem solving/troubleshooting skills.

• Clarke Quay
• 1 year renewable
• Monday - Friday, 8.30am - 6.00pm
• Quality team
• Handle mailbox survey submissions, feedback, and requests from survey respondents within stipulated turnaround time.
• Ensure consistent and detail cases notes updated in system after each liaison with respondents.
• Responsible for inter-department liaison for correct assignment of respondents to the parties responsible.
• Ensure prompt follow-up for survey cases under pending status.
• Provides accurate daily report on mailboxes activities for the day to relevant stakeholders.
• Ensuring all potential/actual complains are acted upon within stipulate timeline.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/5789

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Love interacting with people? Enjoy being organised and finding solutions with a smile? You could be one of us!

As a Full-Time Frontline Executive, you will have the opportunity to be an ambassador of The Alternative Story (T.A.S.). You will be in charge of engaging customers and providing administrative support to our customers and teachers. You will be the backbone of our centre operations where your traits of being detailed and service-oriented will enable you to excel in what you do.

You will work with vibrant people who value excellence and teamwork as much as you do. Here, your hard work will pay off and you will be given room to grow your skills and progress your career. Opportunities to progress to a supervisory role will be open to team members who are keen.

At the end of each day, you will feel fulfilled knowing that you have brought joy to our customers and helped to ensure the success of our day-to-day operations.

Required Qualifications

• Customer-oriented and communicative
• Meticulous and organised
• Proactive and self-motivated
• Able to work under pressure and time constraints
• Driven to make progress and produce excellent work
• Collaborative and willing to go the extra mile
• Holding at least GCE O-Level qualifications or equivalent

Preferred Qualifications

• At least 1 year of experience in customer service and administration (not a requirement but a plus)

Other Details of the Role

• Attractive compensation and benefits package
• Work schedule consists of 4 weekdays (includes Friday) and 1 day of the weekend (Sat OR Sun)
• 11.30am - 7.45pm (3 of out 4 days from Mon to Thurs), 1 pm - 10 pm (Friday), 8.30am - 5.00pm (Sat OR Sun)
• Work location will be at Ang Mo Kio Central OR Parkway Centre
• Commitment period of 1 year

COVID-19 Precautions

• Prevailing government-mandated measures and other related company policies apply

About The Alternative Story

We are an English and Creative Writing Tuition Centre for Primary School children. Since 2008, our passion has been to make learning come alive in our classrooms. We seek to inspire in our students a proficiency and appreciation for the English language that sets them up for success in academics and in life.

We have grown from a small shophouse operation to our current employee strength of over 60 teachers and support staff. We are actively looking for like-minded individuals to join our team.

To find out more, you may visit our website at www.thealternativestory.com.

Customer Service Office @ TANJONG PAGAR

Work Hours : Monday to Friday, 9 am - 6:30 pm
(End at 6 pm if no urgent matters)

Office Location : Tampines

Job description:

• Monitoring and responding to calls, emails, and WhatsApp Business chats
• Contact customers for repair services including remote diagnostics, part ordering and payment verification
• Management of customer appointments
• Compliance with workplace safety and security
• Liaise with supervisor on customer feedback
• Other duties and special projects as assigned

Requirement：

• 1 year customer service experience (Preferred)
• Aptitude to quickly learn basic technical concepts and communicate to technical & non-technical audiences
• Experience with macOS, iOS (Preferred)
• Ability to work in a high-growth, fast-paced environment
• Strong organisational, analytical, and time management skills
• Ability to coordinate multiple tasks and prioritise effectively
• Excellent written and verbal communication skills
• High attention to detail
• Knowledge in Microsoft Word and Excel
• Produce work with a high level of accuracy

A PLUS MANPOWER SERVICES PTE LTD EA License No. 16C8280 MOM Reg No. R22107790

Salary Package:
- Basic Salary: $2000 - $2800

Working Location: Tampines

Working Hours:

Monday : Rest Day

Tuesday : 1:00pm to 6:00pm / 6:00pm to 10:00 pm

Wednesday to Friday : 1:00pm to 9:30pm

Saturday and Sunday : 8:30am to 6:30pm

Key Responsibilities:

- Manage student enrollment and registration processes.

- Oversee the collection of school fees.

- Address and follow up on customer inquiries.

- Assist with daily school operations to ensure smooth functioning.

Job Requirements:

• Min. O level and above qualifications

• Customer Service-oriented, patience and able to handle children.

• Able to work in evening and weekend.

Candidates without experience are welcomed to apply! On job training will be provided!

*Able to start work within short notice will be highly advantageous.*
**Please be notified that only shortlisted candidates will be notified**

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: TOH SHIQI

EA Personnel No: R23119083

EA License No: 21C0845

The Opportunity:

• Our Client, MNC Gas Engineering Company
• Location: Jurong Island
• Gross Salary: Up to $3,500
• Working hours: Monday to Friday, 8:30 AM to 5:30 PM

Job Responsibilities:

• Process customer orders accurately, ensuring all details are captured and invoices are checked before dispatch.
• Coordinate with customers on order status, delivery timelines, and inquiries, collaborating with internal teams as needed.
• Manage service events, ensuring proper documentation and invoicing.
• Escalate complex issues to management for resolution and alignment.
• Ensure compliance with safety standards, policies, and procedures, demonstrating a strong commitment to safety.
• Foster strong relationships across departments to improve processes and promote corporate values.

Job Requirements:

• Prior experience in handling purchase orders and customer service.
• Proficiency in SAP is an advantage.
• Strong ability to manage customer inquiries and coordinate across departments effectively.
• Familiarity with service event management and accurate documentation practices.
• Minimum 1–2 years of relevant experience

Next Step:

• Prepare your updated resume
• Simply click on 'Apply here' to drop your resume
• Shortlisted candidates will be contacted
• Please note that this is on a 1 year contract, subject to renewable.

Jason Ng
Direct Line: 6697 7967
EA License No: 91C2918
Personnel Registration Number: R23113333

5 days
Mon-Fri: 9am-6pm
Location: Tampines Ave 5

Purpose of the Job:

Reporting to the Branch Manager, the Customer Service Executive’s primary responsibilities are to work closely with internal and external customers to ensure smooth and proper execution of operation process and provide the best possible solutions to meet customer’s need.

Duties and Responsibilities:

• Execute day-to-day operations process and activities by following SOP.

• Provide effective communication and assistance to customers in addressing customer inquiries and requests and manages customer expectations.

· Work with Branch manager to trouble shoot and provide logistical / operations solutions for issues of a moderate to complex scope.

• Understand customer’s requirements, evaluate all relevant information to handle inquiries and complaints.

• Communicate with internal and overseas customers, coordinate with vendors or agents to ensure smooth running of both inbound and outbound shipments.

• Work proactively and continuously to identify cost savings and service enhancements and process improvement on freight service to enhance overall customer’s satisfaction.

• Monitor transportation progress and take necessary measures to ensure compliance with delivery deadlines. In case of delays or issues, provide relevant information to customers and work towards resolving the problems.

• Maintain and support data management to ensure the overall accuracy, completeness and consistency of data captured in the system.

• Maintain good relationship with customers by providing advance customer support to ensure efficient transportation arrangements, and improving customer satisfaction.

• Seek business opportunities, initiate penetration with branch manager and sales team.

• Eliminates identified problems both internal and external to get the job done effectively.

Qualifications:

· University graduates or Diploma, preferably in logistics / business administration / marketing; or equivalent in business or related field.

· Minimum 1-2 years of experience in customer service / sales support/ operations in freight forwarding or related industry

· Proficient in Microsoft Office applications and other technical software

· Excellent written and verbal communications skills.

· Strong analytical and problem-solving skills. Ability to remain calm under pressure. Customer-facing experience preferred.

Juanna Ng Hui Kee Reg no: R1766616

The Supreme HR Advisory Pte Ltd EA number: 14C7279

Responsibilities

We are looking for exceptional customer-oriented individuals to join our Retail Banking team. As a Customer Service Officer, you enjoy interacting with people from all walks of life and pride yourself on providing excellent service to customers with patience and empathy. An effective multi-tasker and good team player, you will have first-hand interaction with branch customers handling operational transaction activities, customer enquiries, data maintenance and the preparation of reports.

• Execute customer transactions accurately and timely, including but not limited to cheque handling, cash deposits/withdrawals/transfers, loan payments and account opening/closure
• Reconcile cash drawers, count and package coins and notes daily
• Be well-versed in the bank’s products and services to address customers’ enquiries and needs promptly and effectively
• Provide quality customer service to ensure a high level of customer satisfaction at all times

Requirements

• Diploma qualification or higher
• Product knowledge on savings accounts, cash deposits and withdrawals is preferred but not a strict requirement
• Proficient in Microsoft Office software
• Strong interpersonal and communication skills with a pleasant disposition
• Self-motivated multi-tasker who is meticulous and able to work independently and accurately on assigned tasks and also a team player who thrives a in a fast-paced environment
• Willing to work on a 5.5 or 6-day weekly schedule
• Prior work experience in banking is not required. Full training will be provided for all successful candidates.

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities

• Attend to customer inquiries and improve service procedures.
• Investigate and resolve order-related issues promptly and effectively.
• Provide feedback to management to enhance products and services.
• Proactively identify opportunities for process improvement to enhance overall customer satisfaction.
• Maintain records of customer interactions and resolutions.

Requirements:

• 1 year of proven experience in customer service, order management, or a related role.
• Excellent communication and interpersonal skills. Strong proficiency in written and spoken English.
• Strong organizational and multitasking abilities.
• Attention to detail and a commitment to accuracy.
• Problem-solving skills with a proactive and customer-centric approach.

• Customer service: Addressing customer issues, providing solutions and appointment arrangement.
• Communication: Responding to customer inquiries by phone or sms
• Record keeping: Maintaining records of customer interactions and transactions
• Follow up: Following up with customers on unresolved issues
• Process improvement: Analyzing customer feedback to identify areas for improvement
• Order processing: Leading order processing and order fulfillment
• Coordination: Ensuring proper coordination of all level of departments
• Filing: Maintaining a proper filing system of all documents

Responsibilities:

To maintain a professional, positive and empathetic attitude at all times

Provide professional and excellent customer support, encouraging customers to come back

To satisfactorily respond to customers’ demands and queries with excellence.

To gather and retain customer information

Communicate and coordinate with the team and management to ensure smooth operations

Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

Diploma or Bachelor’s Degree in relevant fields

Professional looking and well-groomed to the standards set

Proficient in customer service and communication skills

Ability to stay calm in any given situation

Possess digital literacy

1-2 years of relevant customer service experience will be a plus

Prior experience in the beauty line preferred

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Job Description

• Responsible for being the overall in charge of the customer service team
• In charge of ensuring accountability and integrity operational readiness of the team
• In charge of developing the team to achieve excellent service level, productivity and efficiency
• In charge of ensuring compliance to company policies, financial, process and industrial standards
• In charge of ensuring staff are appropriately trained and motivated to carry out their responsibility to the required standards
• Responsible in developing all necessary policies and procedures to ensure the team’s operation is effectively maintained to ensure maximum efficiency.
• Taking charge of constantly reviewing and streamline workflow and working conditions in order to achieve labor turnover and efficient operation.
• Provide the point of escalation for team for any operational issues.
• Responsible in preparing the reports & present recommendations to external stakeholders and management.

Requirements

• Minimum Diploma and above
• Minimum 1 Years of working experience in being a team lead

The Customer Service Officer assists the production unit in receiving and processing day-to-day customer orders. He/She provides related administration support to ensure the smooth fulfilment of sales orders.

Key Responsibilities

§ Coordinate the complete process of sales order fulfilment among suppliers, forwarders and customers

§ Prepare delivery orders and invoices

§ Track and ensure timeliness of order fulfilment

§ Attend to customer sales enquiries, feedbacks and complaints

§ Perform administration tasks including, but not limited to, data entry, updating and filing of relevant documents

§ Execute other ad-hoc duties as assigned

Requirements

§ Minimum GCE ‘N’/ ‘O’/ ‘A’ level, NITEC

§ Preferably 2 years of relevant work experience in the food manufacturing/service industry

§ Basic computer proficiency

§ Ability to handle work independently and be self-motivated

§ Work: Boonlay, 5.5 days per week, Mon-Fri; 730am – 430pm / Sat; 730am – 1130am