• MNC (Manufacturing) - Cable & Connection Technology

• Working Hours: Monday - Friday: 8.30am - 5.30pm

• Working location at Tuas (Company transport provided)

• AWS + Variable Bonus + Excellent Welfare & Benefits

Job Scope

• Acknowledge the complaint
• Update the complaint in SAP & Customer complaint log
• Track the complaint & close the complaint once actions are completed
• Summarize complaints for monthly reporting (LOS & Q-reporting)
• Properly handle customers’ needs by providing accurate and timely information on inquiries related to cable standards, test reports, and complaint handling
• Conduct incoming inspections when required or prompted by customer complaints
• Update results in the SAP system and release inspected lots according to the defined usage decision
• Generate Supplier Corrective Action Requests (CAR) and track corrective actions by liaising with the supplier
• Assist in other day-to-day activities related to the QA department as assigned by your superior

Requirement

• Diploma in Engineering (Electronics / Electrical) or relevant discipline
• 1 - 2 years of relevant experience in electrical / electronic product testing and qualification
• Possess knowledge in ISO 9001: 2015 QMS standard will be added advantage
• Possess experience in SAP system will be more advantageous

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

SIM BEI NA (R22111637)

EA Recruitment Pte Ltd

EA License No: 21C0492

[Order Number: 651963]

Responsibilities

• Carry out machine installation.
• Carry out preventive maintenance and implementation of machine improvement.
• Handle machine related issues and troubleshooting.
• Conduct Training for Customers.
• Any other ad-hoc assigned.

Requirements

• Training Provided

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Lim Lai Xin

EA Personnel Reg. no.: R2197913

EA License no.: 07C5771

Indoor Sales Assistant

5 days, 8.30am- 5.30pm

Salary: $1800 -$2500

Address: Lentor

Job Description:

The Indoor Sales Assistant will work in an office environment to support the sales team, assisting with order management, customer follow-ups, and potential client sourcing. We are looking for a responsible and meticulous team member with strong communication skills.

Key Responsibilities:

Customer Relationship Management:

• Handle existing customer orders and follow up on shipments.
• Conduct follow-ups with current customers to understand product usage and identify opportunities for further collaboration.

Tender Support:

• Regularly check tender websites for relevant projects and filter those that align with company business goals.
• Assist in preparing documentation and organizing participation in tender activities.

Potential Client Sourcing:

• Gather contact information for potential clients and provide the outdoor sales team with details of 10 high-potential clients each month.

Requirements:

• Basic computer skills, familiar with office software (e.g., Excel, Word).
• Prior experience in sales or customer service

✅The Supreme HR Advisory Pte Ltd EA No: 14C7279

✅SAMUEL SIAW Reg No: R24124745

Job Description & Requirements

Responsibilities:
- Handle daily operations activities (hands-on) such as Cashiering, Kitchen duties, and Tea making
- Involve in closing of shop (only applicable for night shift staff)
- Attend to walk-in customers promptly
- Maintain cleanliness and tidiness in work areas
- Assist in stock taking / recording
- Answer incoming calls and handle delivery orders

Requirements:
- No experience required as on-the-job training will be provided
- Pleasant disposition and well-groomed
- Cooperative and helpful with other team members
- Excellent and positive service attitude
- Able to work shifts, weekends, eve of public holidays and public holidays on 5.5 days per week, on rotating shifts
- Minimum 6 months commitment
- Independent and able to multi-task
- Able to commence work in short notice will be an added advantage
- Only Singaporean/PR may apply

Benefits:
1) Career advancement
2) 7 days annual leave
3) 7 off days per month
4) Overtime pay
5) Medical subsidies
6) Dental benefits

7) TCM benefits
8) Staff drink
9) Other allowances*

* Terms and Conditions apply.

We regret that only shortlisted candidate would be contacted.

Job Description

• Industry/ Organization Type: Manufacturing – Air Compressor
• Position Title: Service Technician/ Field Service Engineer
• Working Location: Islandwide (Office at Tuas)
• Working Hours: 5.5 days (Mon – Fri: 9.00am – 6.00pm, Sat 9.00am – 1.00pm)
• Salary Package: Up to $4000 + OT + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Provide on-site support including the installation, start-up, testing, and commissioning of compressor and dryer units.
• Conduct troubleshooting, preventive maintenance, and repair of air compressors and refrigeration dryers, focusing on mechanical, electrical, and pneumatic systems.
• Respond to service calls and perform routine servicing at customer sites.
• Assist in overseeing the production process to ensure minimal breakdowns.
• Prepare and submit detailed repair and maintenance quotations for service and spare parts sales.
• Efficiently plan and coordinate individual service jobs on a weekly and daily basis.
• Conduct technical training to customers as necessary.
• Other ad-hoc duties which may be assigned.

APPLY NOW!!!

• Minimum NiTEC, Diploma or Bachelor’s Degree in Engineering (Mechanical) or Engineering (Mechatronics/Electromechanical).
• At least 2 years of relevant experience.
• Possess Class 3 driving license.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71131 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

As a Service Engineer, you have to attend to equipment fault at customers’ premises. Liaise with the customer and sub-contractors regarding all aspect on the add-on project activities. Monitor the progress of the work done closely in order to ensure that the schedule and quality of work are met. Also to ensure that all materials and equipment are delivered on time as per schedule for site installation or rectification of fault. To carry out periodic maintenance for our customers.

You should possess a Diploma in Electronics and/or Electrical Engineering with 2-3 years’ hands-on experience in troubleshooting of card access systems, alarm systems, CCTV, etc. With good interpersonal communication skills and a valid Class 3 license. Stand-by duty is required.

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Excellent communication skills

* Interpersonal skills, active listening

* 1 year previous Service desk or equivalent experience

* Attend to Phone, Email and any other online queries where applicable

* Excellent organisational skills

* 1 year previous Service desk or equivalent experience

* Managing incidents including business expectations and communication

* Strong knowledge of Microsoft based operating systems, MS Outlook and MS Office

* ITIL Knowledge will be a plus

* Comply to process and procedures

* Admiistrative tasks

Part Time Service Crew

$12-$14/hr

Have to clock minimum of 28 hours, 4 days a week

Job Scope:

• Assist with daily operation;
• Work in a team along side Operational Manager;
• Serve customers orders
• Ensure overall cleanliness and tidiness of establishment;
• Follow food hygiene practices;
• Take orders from customers and ensure their needs are met;
• Check stocks and update stock list when needed;
• Will be taught simple mixing of drinks

Experience in similar working environment preferred.

Fun and fulfilling working environment!

Tips sharing

Food provided

Performance Bonus

Transport provided

Transport home provided if work till 12am and beyond.

Required to work on Fridays and Saturdays depending on situation.

Rotating shift depending on staff availability.

Can start immediately.

SMS: 98320936 (Ms Ong)

Responsibilities

• Establish and maintain strong rapport with network of dealers/service contractors to promote sales
• Pre-sales preparation such as preparing project budgetary prices, quotations, costings, completion of technical specifications, delivering catalogues and engineering data to customers
• Coordinate credit application for new customers
• Prepare sales and delivery order, update delivery schedule and ensure goods are delivered on schedule
• Attend site meetings, customers complaints and subsequently coordinate and follow up with internal departments to resolve issues
• Any other duties as assigned by supervisor

Job Requirements

• Degree / Diploma in Mechanical / Electrical Engineering or equivalent
• Minimum 2 years of technical experience with knowledge in air-conditioning systems and Indoor Air Quality
• Resourceful with good analytical and interpersonal skills
• Strong communication skills
• Good team player with ability to lead and multi-task

Job Responsibilities
• Responsible for handling food and beverage orders and serving guests.
• Provide friendly, excellent service to all guests.
• Assist fellow Team Members to perform preparation and setting up in the restaurants for food service and ensure all available amenities and utensils are properly stocked and inspected prior to service.
• Assist guests on their respective requests, conduct suggestive and up-selling, well-versed in all aspects of the menu.
• Handling all restaurant telephone and email reservation enquiries.
• All other administrative duties in the restaurant

Job Requirements

Education & Certification

• Minimum Secondary school education with ‘O’ Level passes; Diploma in any field is an advantage

Experience

• Minimum 1 year in a guest service / guest contact roles, preferably in a hospitality organization

Other Prerequisites

• Possess food hygiene and safety certification

• Willing and able to work on shifts, weekends and public holidays

• Possess a well-groomed, professional appearance

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Are you passionate about working with children and families in need? The SSF-R team is looking for suitable social workers to provide intensive family reunification services to reunite children and young persons (CYP) in out-of-home care with their families. The services we provide are strengths-based, child-centric and family-focused. The SSF-R professional must be able to work independently and proficiently to safeguard and promote the safety and well-being needs of CYP. In order to serve these families best, a demonstrated willingness to work with a flexible schedule (i.e. evenings and weekends) will be vital. Join the SSF-R team today!

Job Scope

1. Assessment

• Assess the suitability of reunification for CYP in out-of-home care
• Assess needs and strengths of family and areas of intervention to provide safe care
• Assess child safety and well-being on an ongoing basis

2. Strengthening (Familial) Relationships

• Collaborate with CYP, families and networks to develop a viable reunification plan
• Facilitate and evaluate contact between CYP and families

3. In-Family Coaching and Support

• Provide in-home coaching and/or therapeutic interventions to support carers in meeting the safety and well-being needs of CYP
• Develop and review safety plans with CYP, families and their networks
• Collaborate with families, their networks and community partners to ensure that safety and well-being needs of CYP will be met in the long term, and reunification with the family will be sustained and permanent

4. System intervention

• Address system barriers that prevents CYP from returning home (e.g. child care arrangements, housing, etc)

Job Requirements

• Degree in Social Work
• At least 2 years of relevant casework experience working with children, young persons and families; prior experience in reunification work with children and young persons in need of care and protection preferred
• Willing to work on a flexible schedule, including evenings and weekends
• Able to respond to crisis situations promptly, when needed
• Committed to ensuring child safety and promoting child well-being
• Willing to provide home-based intervention

Additional Qualities Suitable for Job Fit

• Strengths based in practice orientation
• Not biased against birth families
• Able to manage high-risk and complex cases independently
• Able to effectively contribute as a team member to enhance the team’s professional development and service delivery
• Strong ability to collaborate with systems, e.g. birth families, community agencies and other stakeholders
• Cross-culturally competent
• Adaptable and takes initiative
• Insightful and reflective
• Able to use humour and be playful

Jason Marine Group Limited is a Marine Communication Equipment and Service Provider based in Singapore, providing marine electronic equipment and marine communication integration solutions for offshore vessels arriving in Singapore or around the Asia region.

We are looking for a dedicated Service Technician/ Engineer (Marine) to be responsible for repair and maintenance of ship Navigation, Communication, Satcom, VSAT/TVRO, PAGA/PABX and GMDSS system. Reporting to the Head of Marine Electronics, and working closely with our business partners, he/she will be involved in the installation and testing of navigation and communications equipment on shipping vessels.

Responsibilities

• Involve in project for installation of marine electronics equipment.
• Liaise/co-ordinate with shipyard for related project.
• Assist in the repair works in the workshop.
• Brief business partners on various navigational/communication system setup.
• Provide technical support for business partners.
• Prepare reports on equipment to business partners.

Requirements

• Diploma / Degree in Electronics/Communication Engineering
• 1- 4 years of Marine Experience

Job Description:

• Assist in managing hotel operations including front desk, housekeeping, food and beverage, and maintenance
• Learn and understand the hotel's standard operating procedures and policies
• Ensure guest satisfaction and handle guest complaints as needed
• Assist in hiring, training, and supervising staff
• Conduct regular inventory checks and order supplies as needed
• Assist in preparing financial reports and budgets
• Attend meetings and training sessions as required
• Perform other duties as assigned by the hotel management team

Requirements:

• Bachelor’s Degree or Diploma in Hospitality Management or related field preferred
• Excellent communication skills, both written and verbal
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Flexibility and adaptability to changing work schedules and environments
• Basic knowledge of hotel operations and guest services
• Positive attitude and willingness to learn
• Ability to handle multiple tasks and prioritize responsibilities

Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!

The Guest Service Ambassador (Porters) will assist the Concierge to assist arriving and departing guests, handle baggage promptly and orientate guests on facilities in rooms and hotel.

Our Expectations:

• Assist guests with baggage and escort guests to reception desk.
• Accompany guest to assigned room, explain room facilities and hotel’s restaurants, orientate guest to features of rooms and hotel facilities.
• Greet and direct group to waiting area and immediately, tag all baggage and sort out baggage according to the assigned room.
• Deliver baggage by service lift to the guest room and explain all facilities and restaurants, wish guests a pleasant stay and leave promptly and politely.
• Greet guest upon entering room and verify number of baggage and remind guest to make sure nothing was left in the room, then escort guest to lift. Check for guest’s transportation arrangement.
• Open car doors for vehicles stop at hotel entrance.

We are looking for a self-motivated individual with excellent communication skills. You should be attentive to the guests and knowledgeable in the hospitality industry best practices with the ability to adapt to ever changing requirements and needs of customers. If you have at least one year of relevant experience in a luxury hotel environment, write in to have a chat with us!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!

The F&B Service Ambassador is responsible for providing food and beverage service to guests in our Mosella Restaurant that serves modern Mediterranean cuisine in a manner consistent with the restaurant’s service standards.

Our Expectations:

• Clean soiled items on the table and bringing soiled dishes to the stewarding area. Set-up tables and replenish mise en place at the side station.
• Ensure that silverware is clean, stock the silverware trays to capacity in each side station. Remove any damaged silverware and return it to the stewarding department.
• Prepare chilled forks and plates as required and prepare table side service carts and ice bins in service stations.
• Set-up water station and water pitchers, prepare ice buckets and ice bucket stand.
• Ensure table is ready for service and maintain tables; clear and reset tables.
• Receive, write, pick-up and serve all food and beverage items.
• Receive all incoming reservations from the guests and ensure that reservations are accurately registered in the system.
• Lift and carry loaded trays, bus tubs and dish racks by making sure that trays, bus tubs and dish racks are loaded properly.
• Bus soiled dishes to the dish room and handle soiled restaurant linen.
• Perform closing side work and cleaning duties.
• Good knowledge of the liquor brands and categories, knows the alcoholic beverage terms and standard drink abbreviations to make beverage recommendations to the guests.
• Has basic food preparation terms and be able to engage and recommend to guests.

We are looking for a self-motivated F&B Service Ambassador with excellent interpersonal and communication skills. You should have an eye for detail and observant with ability to adapt to ever changing requirements and needs of customers. If you have relevant experience in the related field, write in to have a chat with us!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

about the company

We are a leading global provider of innovative communication solutions, delivering advanced voice and data services to businesses worldwide. With a strong focus on cutting-edge technology, they specialize in offering tailored Unified Communications, cloud-based telephony, and collaboration tools designed to enhance connectivity and drive efficiency.

about the role

This role is based in Singapore and involves leading the service delivery team to ensure the seamless provisioning of VoIP services. You will oversee the end-to-end delivery process, manage technical configurations, and collaborate with internal teams and external stakeholders to achieve service excellence. Additionally, you will lead a team of technical professionals, ensuring quality standards are met and continuous improvements are implemented.

• Manage end-to-end VoIP service provisioning and ensure timely delivery.
• Configure and troubleshoot AudioCodes, Ribbon, Microsoft Teams, and SIP trunk setups.
• Collaborate with internal teams and external carriers for efficient service delivery.
• Define project scope, timelines, and allocate resources effectively.
• Ensure quality control and conduct audits to enhance service delivery processes.
• Supervise and mentor the provisioning team while managing schedules and resources.
• Work closely with cross-functional teams to ensure seamless operations and service improvement.
• Maintain detailed technical documentation and generate reports to track key metrics.
• Ensure compliance with industry standards and enforce security best practices.

skills and experience

• At least 5 years of hands-on experience in VoIP service delivery, focusing on technical provisioning. Experience with a VoIP carrier is highly desirable.
• Expertise in AudioCodes, Ribbon, Microsoft Teams, and Vodia platforms.
• Strong understanding of SIP protocols, SIP headers, and SIP response codes.
• Proven ability to troubleshoot complex technical issues.
• Track record of working effectively with carriers and cross-functional teams.
• Experience in team supervision, mentorship, and performance management.
• Certifications in AudioCodes, Ribbon, or Microsoft Teams technologies are advantageous.
• Familiarity with Python or other scripting languages for automation and strong knowledge of telecommunications infrastructure.

To apply online please use the apply function.

About the role

As a BMW Service Advisor at Eurokars Auto Pte Ltd, you will play a crucial role in delivering exceptional customer service to BMW owners. In this full-time position based in the West Region, you will be the primary point of contact for customers, ensuring their service and repair needs are met to the highest standards.

What you'll be doing

• Provide thorough explanations of vehicle repair and maintenance requirements to customers
• Liaise with the workshop team to schedule and coordinate service and repair work
• Coordinate with technicians to ensure timely and accurate diagnostics and repairs.
• Proactively communicate with customers throughout the service process, managing their expectations
• Listen to and document customer concerns and issues with their vehicle.
• Provide clear and concise explanations of recommended services and repairs.
• Offer advice on vehicle maintenance and warranties.
• Identify potential upsell opportunities to enhance the customer's experience
• Ensure a high level of customer satisfaction by resolving any issues or concerns promptly
• Maintain in-depth knowledge of BMW products, services and warranty information
• Review the service and repairs completed with the customer, ensuring satisfaction.
• Prepare and present accurate cost estimates for labor, parts, and additional services.
• Process service orders, invoices, and payments.
• Maintain detailed records of services performed and parts used

What we're looking for

• Proven experience as a Service Advisor or in a similar customer-facing role, preferably within the automotive industry
• Strong communication and interpersonal skills with the ability to build rapport with customers
• Excellent problem-solving and negotiation skills to handle customer queries effectively
• Keen attention to detail and the ability to multitask in a fast-paced environment
• Working knowledge of automotive systems and repair processes
• Proficiency in using automotive service management software
• A passion for delivering outstanding customer service

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nurturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nurturing our students as a whole.

We have an exciting career opportunity for the position of Student Service Executive and invite talented individuals to join us in our mission.

Job Description:

• Support the smooth running of day-to-day operational activities related to student services, including attendance management, payments, and stakeholder interactions.

Job Requirements:

• GCE O-Level, Diploma, or Bachelor’s degree in Business Administration, or a related field.
• 2 years of progressive experience in student services or administrative management within a private education institution is highly preferred.
• Ability to effectively plan and coordinate the execution of student services tasks.
• Ability to handle confidential information with discretion and professionalism.
• Ability to be operationally hands-on, possess a proactive mindset, and remain committed to delivering impactful results within stipulated timelines.
• Ability to demonstrate strong organisational and problem-solving skills

Job Summary: The Dive Service Officer (DSO) is responsible for overseeing, operating, maintaining, collecting data, and reporting on dive operations and associated systems to support subsea tasks such as inspection, maintenance, and construction in offshore environments.

Key Responsibilities:

• Oversee and manage daily dive operations to ensure efficient workflow and smooth execution.
• Monitor and optimize operational processes to improve productivity and meet operational goals.
• Coordinate and communicate across departments to ensure seamless integration of tasks.
• Ensure compliance with company policies, industry standards, and safety regulations.
• Develop and implement operational strategies to achieve business objectives and ensure high-quality service delivery.
• Manage dive-related projects from initiation to completion, ensuring projects are delivered on time and within budget.
• Collaborate with various operations teams to maintain effective working relationships and operational success.
• Pay close attention to detail, while handling multiple tasks simultaneously and efficiently.
• Maintain knowledge and awareness of marine operations and boat inspections.

Requirements:

• Minimum 'O' level education or equivalent.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint).
• Marine-related background and knowledge are a plus.
• Must be physically fit to work offshore and at sea.
• Ability to work in challenging offshore environments and adapt to changing conditions.

Skills:

• Strong workflow management skills to ensure smooth operations.
• Vendor management capabilities to liaise effectively with third-party suppliers and contractors.
• Excellent communication skills for efficient cross-departmental collaboration and client interaction.
• Strong problem-solving skills, with the ability to troubleshoot and resolve issues promptly.
• Ability to work in a team environment while maintaining individual responsibilities.
• Training will be provided to candidates without prior experience in dive operations.

Additional Information:

• This role will involve working in offshore environments, requiring flexibility and the ability to work in varying conditions.
• A strong focus on safety and compliance with all applicable regulations is essential.

We are looking for motivated individuals with a passion for subsea operations, who are eager to develop their skills and contribute to our team. If you meet the above criteria or are willing to undergo training, we encourage you to apply.

Job Description

• Responsible for preparation, planning and packing for the catering equipment and inventory require for various types of catering event.
• Ensure timely delivery of all buffets and/or catering equipment require by event.
• Liaise with customers on catering setup preferences.
• Manage the set-up, venue decoration, tear down and collection for event.
• Oversee the setup and inventory at the catering event.

Requirements

• Possess Singapore Class 3 driving license with good driving skills.
• Prior working experience in a catering company.
• Self-motivated and driven individual with positive attitudes.
• Excellent leadership, interpersonal and communication skills.
• Able to work in a fast-paced environment.
• Able to work under pressure and a good team player.
• Able to work independently and yet adhere to the strict timelines.
• Must be punctual, responsible, willing to learn and meticulous.
• Flexible and adaptable to changes.
• Willing to work 6 days, festive, staggered hours, evenings, weekends, and public holidays.

Job Overview

• Assist with set-up before buffet starts
• Welcoming guests to the buffet and obtain name and room number. Verify guest details with FO team, obtain receipt for guest signature (FO team may also present the receipt).
• Clear plates during the dinner time
• Assist to top-up foods at buffet
• Ensure cutleries, plates are sufficient during dinner

Working Hours:

7am to 12pm

The CSDM is responsible for overall service for key franchise client(s) working closely with operational teams and senior management cross jurisdictional. The successful candidate should utilize their knowledge of services to provide clients with information and suggestions to add value to the relationship and work with the Relationship Manager(s) to identify opportunities to cross-sell products generating additional revenue.

The key responsibilities of the role include:

• Responsible for service within Northern Trust and ensures connectivity across operational teams within Client, Trustee and NT
• Monitors and measures client and product performance, including but not limited to SLA's, issue logs, internal and external client service reviews.
• Plans and facilitates client meetings/calls including scheduling client and trustee service review meetings/calls and visits; preparation for and follow up of client / trustee meetings/Due Diligence Visits; oversight of all fee billing to ensure it is issued in a timely manner
• In conjunction with the Relationship managers, engages with the Client’s & Trustee’s Senior Management on difficult / complex issues, including error resolution and management. Also ensure escalation in a timely manner both internally and directly with the clients / Trustee
• Delivers client service resolutions by engaging and working with other functional areas and internal stakeholders both locally and globally, ensuring timely and efficient level of service excellence.
• Ensures follow up to day-to-day client queries and issue resolution in conjunction with Fund Accounting / Transfer Agency etc., to ensure SLA and KPIs targets are met.
• Responsible for overall project planning for the clients including new funds, mergers, liquidations etc. in conjunction with New Business Teams and Operations
• Ensures timely completion and publication of monthly reporting including calculating Key Performance Indicator levels and review of monthly reporting packs to client / trustee
• In partnership with the Relationship Managers, prepares for and attend Board Meetings and is responsible for reviewing board packs and following up action items raised during the meetings.

Skills/ Qualifications

The successful candidate will benefit from having:

• A strong track record with multiple years’ experience in financial servicing, preferably in asset servicing.
• Overall Knowledge of fund administration required to manage client relationships
• Knowledge of fund structure, general finance and portfolio management concepts to consult on client needs
• Skills in negotiation, delegating and leadership are necessary to service the client relationship
• Previous experience in a similar role
• Is innovative, analytical and solution driven.
• Excellent oral and written communication skills are required
• Client skill and service excellence

KoolLogix is a Singapore emerging enterprise that provides thermal management solutions for IT and Data Centre applications. The company is growing its talent pool by recruiting technical resources to support its aspiring plan in innovative engineering solutions.

The role requires candidates to be:

• Strong in systemic reasoning/thinking.
• Able to work independently but at the same time collaborate with other teams like Engineering & Project
• Able to communicate effectively and confidently with clients.
• Bridge the gap between technical findings and customers understanding/concern.
• Strong leader capable of managing team members of various personality/charactes

Candidates applying for the role is expected to perform, but not limited to, the following duties and responsibilities:

Post-project Maintenance:

• Verification/Alignment of system settings & operation before handover and user training by Project Team
• Preventive maintenance activity planning and coordination
• Conducting preventive maintenance @ deployed sites
• Preventive maintenance reporting to client

Post-project Field Support

• Attending to field support & service call (24/7) for troubleshooting, fault identification & resolution
• Carry out internal rectification of failure on site
• Hands-on support for 3rd party rectification activities on site
• Update of activities to department chat group or email.

Field Service Asset Management

• Assist with upkeeping of assets/tools/equipment/spare

Administrative & Support

• Managing & maintaining heathbook & documentation for project sites (E.g. report review & submission, billing trigger & replacement records)
• Hands-on support for project deployment team on days with no S&R activities.
• Supporting logistic arrangements with the company van.

Candidates will be required to follow 1-2 project cycles, or approximately 1 year, of project deployment after joining to better understand our solution & its operation.

A minimum of 3 years’ experience as below is required:

• Maintenance & field support with relevance to industrial ACMV refrigerant systems

Other requirements:

• Higher NITEC in Control/Electrical/Mechanical Engineering is required.
• Strong planning, coordination & reporting skills.
• Strong knowledge of mechanical engineering principles, specifically thermodynamics & fluid mechanics an added advantage.
• Prior experience working in data centre an added advantage.
• Prior experience in customer engagement.
• Excellent communication, interpersonal, and presentation skills, with the ability to collaborate effectively with team members, clients, and external partners.
• Strong analytical skills, systemic thinking and reasoning, with an attention to detail.
• Ability to work independently and manage multiple priorities in a fastpaced environment.
• Must be flexible and able to respond to service calls for critical issue during, and beyond, working hours.

Qualification:

• Apply Workplace Safety and Health (AWSH), formerly known as CSOC.
• WSQ Performing Work at Height Course (PWAH)
• Possession of Class 3 license is a must

Roles & Responsibilities

● Provide service and customer support during field visits and remote support

● Tie workflow to schedule

● Assist on-site installation, repair, maintenance and test tasks

● Diagnose errors or technical problems and determine proper solutions

● Produce timely, Document processes and Detailed service reports

● Follow company’s procedures and protocols

● Work with minimum supervision, maintaining appropriate communication at all times.

● Able to travel overseas for training

Requirements

● Only Singaporean/PR and possess a class 3 driving license

● Candidate must possess at least Nitec/ Higher Nitec in Electrical/Electronic, Mechanical, Mechatronic or equivalent combination of education and experience.

● Entry Level/No Experience are welcome to apply. Training will be provided.

● Ability to troubleshoot, test, repair, and service mechanical equipment

● English literacy

● Ability to work flexible hours and to adapt to changing work schedules

● Proven Field Service experience (preferred)

● Familiarity with tools and its applications

● Able to read basic electrical/hydraulic diagram