Job Scope
· Act as the primary point of contact for customers regarding shipment inquiries, order status, and
delivery timelines.
· Handle customer complaints and provide effective solutions in a professional and timely manner.
· Monitor and manage the end-to-end logistics process, including order entry, tracking, invoicing
and confirmation.
· Ensure that customer orders are processed accurately and within the expected timeline.
· Work closely with warehouse, transportation, and 3PL to ensure timely and efficient delivery of goods.
· Communicate with carriers and freight providers to resolve any issues related to shipments, such as delays
or damages.
· Prepare, verify, and maintain shipping documents, invoices, and customs clearance papers when required.
· Generate regular reports on delivery performance, customer feedback, and operations efficiency.
· Identify potential bottleneck in the supply chain and propose corrective actions.
· Escalate critical issues to appropriate departments or management when necessary.
· Gather feedback from customers to improve service quality and logistics processes.
· Stay updated on industry trends and best practices in logistics and customer service.
· Any other duties as assigned by the Reporting Officer