ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetics clinics in Singapore and overseas branches in Shanghai and Han..
ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetics clinics in Singapore and overseas branches in Shanghai and Hangzhou. As a Singapore leading aesthetics and healthcare chain with presence in Shanghai, Hangzhou, Kuala Lumpur and Manila, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.
To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.
Responsibilities
You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.
· Attend to customer’s incoming calls, SMS and Whatsapp messages
· Issuance of invoices for different branches
· Update of customer information on internal database
To support sales consultants by securing appointments
· To place outbound cold calls and provide good customer services
· To keep our customers informed on the latest update and ongoing promotions
· To be inquisitive and sensitive towards customers’ requirements and concerns over call
Role Requirement
· Suitable candidate should possess ‘A’ Levels or Diploma and above
· 1 year relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.
· Students & Fresh Grads are welcome too.
· Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.
· Comfortable using computer and IT systems.
· A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.
· 5-day work week with alternate Saturdays.
Benefits
Career Progression for driven individuals (yet too introverted for outdoor/retail sales)
Additional performance incentives and allowances
Convenient working locations in Novena Medical Centre or Scotts Medical Centre
Application process:
Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:
https://forms.gle/ZdnDCJYqZ916n8iQ7
Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.
About the Company
Founded in 2016, Car Choice Group is one of the largest pre-owned automotive dealerships in Singapore with over 6 showrooms islandwi..
About the Company
Founded in 2016, Car Choice Group is one of the largest pre-owned automotive dealerships in Singapore with over 6 showrooms islandwide. Our diversified entities include Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.
Mission & Vision: Driving Progress
Mission: Redefine car buying, nurturing long-term relationships, and ownership.
Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.
Objectives of the position:
The Customer Service Executive must be a communicative, analytical and creative team player who can address customers' iss..
Objectives of the position:
The Customer Service Executive must be a communicative, analytical and creative team player who can address customers' issues effectively and achieve high levels of customer satisfaction. An individual who monitors responses to customer requests and queries to minimise gaps in customer service delivery while improving customer relationships and experience.
Key Responsibilities:
Order processing, generate invoices, and credit/debit notes
Handle shipping documents such as Letter of Credit / FTA forms / Certificate of Origin through Chamber of Commerce
Shipment arrangement example like liaising with the 3rdparties providing shipping document to both customer & the nominated forwarder for export declaration
Liaise with customers enquiries, deliveries, stock checks from various plants / provide production lead time
Handle customer complaints - Liaising with QA / Purchasing Planning / Logistics / Internal factories - process replacement order/issue credit notes for valid claims
Process and expedite shipments and ensure on-time delivery to customers
Outstanding order monitoring and checking order status to update customers for any delays
Adhoc assignments given by Manager
Skills & Qualification:
Min. Diploma in any field, preferably in Supply Chain Management
At least 1 to 2 years of working experience in Customer Service in sales/ manufacturing/logistics industry.
Good written and communication skills
Good customer handling skills and able to communicate with people of different levels
Proficient in Microsoft Words and Excel
Prior experience in the manufacturing/harnessing environment is an added advantage
Experienced in SAP SD Module is an added advantage
Job Responsibilities:
To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respec..
Job Responsibilities:
To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
To perform billing and ensure the accuracy of the invoices raised
To perform data entry into the respective systems in an accurate and timely manner
To attend to customers’ requests or calls in a timely and professional manner
To perform filing when the job is completed
To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
To provide the necessary training and guidance to his/her assigned buddy
To do up any reports as and when assigned to by the Customer
To assist in extracting of information as and when required
To verify contractor’s invoices as and when required
To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
Acquire a thorough understanding of key customer needs and requirements
Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
To assist the Lead for any tasks assigned to from time to time
Key Competencies(Logistics Service)
Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
Able to co-ordinate well with Singapore Customs on any related matters
Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.
Job Requirements:
GCE ‘O’ Level or relevant education qualifications
Entry-level/no working experience are welcome to apply and training will be provided
Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
Possess good communication skills to ensure that customers and internal stakeholders
Attentive and detail-orientated
Able to work under stress and pressure
Good teamwork and problem-solving skills
Benefits:
Daily Lunch Provided
Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the i..
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head
Requirements
• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills
Please submit resumes to [email protected] with the following details in MS Word format:
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C indust..
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.
No experience but willing to learn are also welcome to apply! Do state in your application!
Key Responsibilities:
Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.
Customer Experience & Fulfillment:
• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.
Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.
Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.
Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.
Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.
Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.
Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.
Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.
Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.
Senior Customer service representative (logistics)
Full-time
Full-time
Senior Executive
Singapore, Singapore
Customer Service
1 week ago
We are looking for a Customer Service Executive to our office in Singapore, who can work independently as well as in a team.
As Customer Service Execu..
We are looking for a Customer Service Executive to our office in Singapore, who can work independently as well as in a team.
As Customer Service Executive, you will have an outgoing and driving role with a broad interface both within the company as well as with customers and suppliers. Your most important task will be to work with domestic and overseas clients including the global organization and provide excellent service for all shipments assigned to you.
The job:
Manage shipping documentation formalities
Ensure proper and timely billing / closing of all job files.
Coordinate day to day operations and transactions for freight forwarding and other related activities
Manage data entries in-house system
Coordinate with various suppliers.
Provide rate to interco whenever neccessary
Assist for rate sourcing with various carriers whenever necessary
Join us if you..
Have minimum 5 years’ experience in freight forwarding or Logistics Industry
Possess excellent communication and interpersonal skills
Pleasant personality and a good team player
Proficient in MS Office
Ability to work independently
DGR trained and OOG Cargo experience will be an advantage
To be successful you will have a proven track record and genuine freight forwarding experience as this is essential to the role.
Good reasons to join:
You will be joining a leading company in the forwarding and logistics industry with the clear ambition to further strengthen and expand our position in the market. This newly created position gives you a great opportunity to help develop new clients from early stages of development.
We live and work according to our values, to get a bit better tomorrow than we are today. This is something that the whole company breathes out. We work to promote a culture where "respect, integrity, entrepreneurship and fun" are part of our common everyday life, and expand our DNA - but also the way we communicate with our customers and colleagues.
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C indust..
Welcome to Vention singapore!
We are looking for an experienced E-Commerce Executive to drive sales and manage online operations within the 3C industry across platforms like Shopee, TikTok, and Lazada. The role focuses on managing sales strategies, enhancing customer experience, executing digital marketing campaigns, and ensuring smooth order fulfillment. You will also support livestreaming initiatives and collaborate with cross-functional teams to grow the e-commerce business.
No experience but willing to learn are also welcome to apply! Do state in your application!
Key Responsibilities:
Marketplace Management:
• Implement sales strategies to optimize product listings and drive revenue on Shopee, TikTok and Lazada
• Monitor performance metrics and run promotions to enhance visibility and sales.
• Identify growth opportunities through platform partnerships and strategic initiatives.
Customer Experience & Fulfillment:
• Provide quality customer service through the platform.
• Ensure efficient order fulfillment and customer satisfaction through smooth processing, delivery, and returns.
• Support the development and execution of customer retention programs.
Support Digital Marketing Campaigns:
• Assist in the execution of digital marketing campaigns, including email marketing, social media promotions, SEO/SEM, and paid advertising (Google Ads, Facebook Ads, etc.).
• Monitor and track the performance of campaigns, working with the marketing team to optimize them for higher conversion rates and ROI.
Marketing:
• Assist in managing the e-commerce website, ensuring optimal user experience and conversion rates.
• Support the execution of digital marketing campaigns and track performance to optimize results.
Social Media & Content:
• Coordinate social media content and campaigns to boost brand visibility and traffic.
• Analyze and report on social media engagement and content effectiveness.
Data Analysis & Reporting:
• Analyze sales data and performance metrics to provide insights and support strategy improvements.
• Prepare regular reports on sales data, customer trends, campaign outcomes, website traffic, and conversion metrics to track e-commerce performance.
Livestreaming & Content Engagement:
• Assist in planning livestreaming sessions to promote products and engage customers.
• Track livestream performance and work with the team to optimize future sessions.
Competitor & Market Research:
• Monitor competitor activities and market trends to identify opportunities for optimization and new strategies.
• Assist with market research to stay ahead of the competition and adapt e-commerce strategies accordingly.
Cross-Functional Collaboration:
• Work closely with internal teams (marketing, inventory, customer service) to execute e-commerce and marketing initiatives.
• Contribute to the continuous improvement of e-commerce operations and infrastructure.
Qualifications:
• Education: Diploma in Marketing, E-Commerce, Business, or related field.
• Experience: 2-3 years in e-commerce, digital marketing, or online retail.
• Skills & Competencies:
• Proficiency in managing e-commerce platforms (Shopee, TikTok, Lazada).
• Experience in data analysis, online advertising, SEO, digital marketing, and social media management.
• Strong communication, organization, and problem-solving skills.
• Familiarity with digital marketing tools, such as Google Analytics, Google Ads, Facebook Ads, email marketing platforms, and SEO tools.
• Strong attention to detail with the ability to multitask and prioritize.
• Ability to collaborate with various teams and manage cross-functional tasks.
• Strong written and verbal communication skills.
• Ability to adapt to fast-paced environments and handle tight deadlines.
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the i..
Outbound Call Associate
• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head
Requirements
• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry
Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills
Please submit resumes to [email protected] with the following details in MS Word format:
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
John Goh Meng Chye
EA License No : 06C4642
EA Reg No : R1102621
We regret that only shortlisted candidates will be notified.
As a Customer Service Agent you play a vital role in creating memorable experiences for all passengers.
Your main role involves:
Checking-in, greet..
As a Customer Service Agent you play a vital role in creating memorable experiences for all passengers.
Your main role involves:
Checking-in, greeting passengers upon their arrival and ensuring a smooth departure process.
Assisting passengers with special needs or providing customer service in exclusive premier lounges at Changi Airport.
Being responsible for buffet table presentations.
Handle meet/greet services at the reception area and perform basic computerized transactions.
Requirements:
Pleasant with a cheerful disposition and good interpersonal skills
Dynamic individual with service aptitude and willingness to go the extra mile
Proficient in English and a second language for effective communication with international passengers
Interested candidates kindly email your updated resume to [email protected]
Applicants who possess relevant experience for the above responsibilities are most welcome to apply.
If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.
**We regret to inform that only shortlisted candidates would be notified.**
Megan Chan Xin Yi
Registration Number: R24123277
EA License No: 06C2859 (MCI Career Services Pte Ltd)
Job Description:
We are looking for a passionate and customer-oriented Junior Customer Service Officer to join our dynamic team. In this role, you wi..
Job Description:
We are looking for a passionate and customer-oriented Junior Customer Service Officer to join our dynamic team. In this role, you will be responsible for providing exceptional customer service to our clients, ensuring their inquiries are addressed and their issues are resolved in a timely and professional manner.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat.
Provide accurate information about shipment status.
Maintain a positive and professional attitude in all interactions with customers.
Collaborate with other team members to improve customer service processes.
Perform any other duties as assigned by the Supervisor or Manager.
Requirements:
Fresh graduates or candidates with no experience are welcome.
Excellent communication skills (both written and verbal).
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced and dynamic environment.
Positive attitude, adaptable, and willing to learn.
In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek, the investment company owned by the Government of Singapore and the Series A lead investor of Grab.
Propseller’s mission is to help people build wealth with real estate. We’re building an end-to-end real estate transaction platform and towards that goal, we started the journey by building a technology-powered real estate brokerage that is valuable, reliable and fairly priced.
By elevating the most human part of the service with top in-house agents and industrialising all the rest with technology and centralised operations, we became Singapore's most loved real estate agent with an average Google My Business rating of 4.8/5 (700+ reviews).
The next phase of the journey is to go from helping people sell their homes to becoming the No. 1 brand for people to move from one home to the next: sell, buy, and finance.
We are looking for a self-starting, cheerful, client-centric, and helpful individual to join our team. The Customer Service Executives assist our team of Real Estate Consultants by answering inbound enquiries, qualifying buyers, and coordinating viewings. You will need to be fast, organised, and meticulous when sharing and collecting information from potential buyers. If you have the ability to always smile and strive to make our clients happy, then we want you.
Duties & Responsibilities
Handle inbound/outbound enquiries from various channels (WhatsApp, SMS, in-house messaging systems, and Phone calls)
Search for information within our CRM to deliver accurate answers to questions from potential buyers whilst entering any new data into the listings to enrich the information
Qualify potential buyers expressing interest in Propseller listings
Coordinate and (re)schedule property viewings for buyers against the schedule of the assigned Real Estate Consultants / internal teams to meet team targets and maximise sales opportunities for each call/enquiry
Track and update your team tasks and activities through our in-house tech platform
Produce regular reports and conduct improvement-sharing sessions
Support ad-hoc tasks and projects from time to time.
Ideal Candidate
You have at least 6 months of working experience, ideally in the customer service field. You are an excellent communicator with a pleasant attitude who takes ownership in answering enquiries and helping customers get the smooth and optimal viewing experience they deserve with us.
Requirements
Diploma or equivalent;
Experience in customer service/sales support/call center would be beneficial
Must be fluent in written and spoken English as the role requires the candidate to answer enquiries via online chatroom or phone
Proficient in Google Suite / MS Office and with computers in general
Able to work 5 days a week (including public holidays and weekends) with 2 fixed off days per week, rotation between 9am-6pm and 12pm-9pm shifts
Organised and able to multi-task: You are skilled at managing your time, priorities, tasks, and getting things done fast, even when things can be chaotic
Attention to detail: You have meticulous attention to detail and know how to review your work to produce quality and deliver fast
Client-centric: You enjoy spending time with people and take pride in making Propseller clients successful; being polite and committed to all tasks
Agility: You can think on your feet and a roll-up-your-sleeves doer. You see a problem, arrive at a solution quickly, and know what it takes to get things done.
Achievement-oriented: You are a highly-driven individual and enjoy the thrill of outperforming expectations.
You Get
Central office: WeWork office near Lavender, Bendemeer, and Farrer Park MRT
Swimming pool and gym access: access to our office swimming pool and gym
Cutting-edge equipment: MacBook Pro, Jabra headset, fully integrated CRM, and more
Quarterly town halls: Quarterly town halls including company-wide physical gatherings
Team lunch budget: Quarter budget for team bonding lunches or dinners
Bi-annual performance and salary reviews: giving all the opportunity to progress fast
Corporate health insurance: with HSBC Life, including hospitalisation, general practitioners, TCMs, specialists and dental consultations.
100 amazing “Professional fire makers” as colleagues: Experience a fast-paced, innovative tech startup culture, collaborating with a team of talented and upbeat "Sunshine" colleagues who bring positivity and energy to work every day
Impact: Opportunity to make an impact by guiding people through one of life’s biggest financial decisions, buying or selling a home.
Recruiting Process
Ideal length: 1 week
If your application is selected:
Part 1 - Online (2 hours)
30 min – Introductory Call with Talent Acquisition Associate
20 min - Online Test
1 hr – Meeting with our Head of Success & Service and People & Culture Director
Reference checks
Part 2 - In person (1 full day, weekday/weekend)
Day-in-the-life with training and job simulation (stipend provided)
Meet with CPO
Compensation
On-target earnings of $2,800 to $3,100 / month (90% base, 10% variable)
Responsibilities:
lst level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, a..
Responsibilities:
lst level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback Handle emails as assigned by team leader Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public
Requirements:
Min. 1 year of experience n Contact Center.
Willing to work on rotational shift and PH.
Project needs mandarin/non mandarin speaking both candidates for this role
Responsibilities:
To maintain a professional, positive and empathetic attitude at all times
Provide professional and excellent customer support, encou..
Responsibilities:
To maintain a professional, positive and empathetic attitude at all times
Provide professional and excellent customer support, encouraging customers to come back
To satisfactorily respond to customers’ demands and queries with excellence.
To gather and retain customer information
Communicate and coordinate with the team and management to ensure smooth operations
Provides feedback on the efficiency of the operations and customer service process
Qualifications & Requirements
Diploma or Bachelor’s Degree in relevant fields
Professional looking and well-groomed to the standards set
Proficient in customer service and communication skills
Ability to stay calm in any given situation
Possess digital literacy
1-2 years of relevant customer service experience will be a plus
GENERAL DESCRIPTION: Ensure customer satisfaction by providing a high level of communication, both internal and external, along with the proper execu..
GENERAL DESCRIPTION: Ensure customer satisfaction by providing a high level of communication, both internal and external, along with the proper execution of customer orders from initial inquiry through delivery of product on domestic and international sales. The Sales desk must contribute to the planning, direction, and coordination of the sales and customer service efforts of the Company for generating revenue and profits respectively.
DUTIES:
Receive inquiries from customers, establish selling price via company pricing policy, prepare and submit tender/ quotation proposals to customer with a high focus on securing the order.
Follow up on tender/ quote to determine if they will become orders or lost sales. Provide feedback to management and outside sales for further follow-up.
Perform accurate and thorough order entry and assure proper contract review has by performed for each order.
Provide manufacturing with a complete and concise order package to ensure all customer requirements will be provided for and assist in scheduling of orders by prioritizing customer delivery requirements as needed.
Communicate with customers timely to maintain customer satisfaction throughout job.
Provide liaison between outside sales, manufacturing, and customer by keeping close contact with prospective clients throughout sales cycle.
Analyze and provide explanations to management when order does meet acceptable levels of profitability.
Communicate as needed with inside and outside sales group to promote sales of company’s products and services.
Support receivables department as required to ensure payment terms are adhered per contract.
Maintains timely and accurate input of quote activity, sales bookings, and department records respectively.
Perform job functions in accordance with Vallourec Tube-Alloy’s Standard Operating Procedures.
Evaluate standard operating procedures and order entry systems for accuracy and suitability.
Dedicate the time required to achieve customer satisfaction and the responsibilities of an Inside Sales Associate, beyond normal work hours, if necessary.
Maintain required department documents such as specifications, price list, discount list, customer account list, and any other controlled documents issued to sales.
Must be flexible to travel to other locations to assist in workload or attend external training as required.
Team Work - Balances team and individual responsibilities; Contributes to building a positive team spirit.
Perform other duties as assigned.
AUTHORITIES:
Direct liaison to Customer from initial enquiry to delivery.
Formulating pricing and lead time for commercial offers to customers
First level of review on Customer PO before releasing for scheduling.
Internal coordination with departments – carries the voice of the customer from order receive to delivery.
ACCOUNTABILITIES:
Achieving annual sales targets for revenue and profitability
Managing and maximizing Customer Satisfaction throughout sales cycle
Translating customer pains and market trends to Sales Team to improve and adapt Organization’s offerings
REPORTS TO: Department Supervisor as applicable per facility.
QUALIFICATION/EXPERIENCE:
Possesses at least a Degree or Diploma
Minimally 2 years’ experience as inside sales/customer Service function.
Strong interpersonal and communication skills is desirable
Well versed in Microsoft Office suite applications
Fresh graduates with strong analytical and problem solving skills are also welcomed to apply
SPECIAL SKILLS:
Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before individuals or groups of customers, vendors, licensors, or employees of organization.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Inventory software; Order processing systems and Manufacturing software or equivalent combination. Preferred Knowledge of Microsoft Office products, i.e. Outlook, Word, Excel, and PowerPoint.
Industry: Logistics