About the company

Founded in 2016, Car Choice Group is one of the largest pre-owned automotive dealerships in Singapore with over 6 showrooms islandwide. Our diversified entities include Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.

Mission & Vision: Driving Progress

• Mission: Redefine car buying, nurturing long-term relationships, and ownership.
• Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

• People-Centric: Elevating customer experiences, empowering staff.
• Transparent & Genuine: Delivering clear, systemic information.
• Ethical Excellence: Upholding the highest ethical standards.

Responsibilities

• Serve as main liaison between customers and service team.
• Manage queue system, greeting customers professionally and ensuring a seamless service experience.
• Complete and maintain accurate records via job sheets.

Skills Required

• Minimum 1 year of working experience in customer service or related fields.
• Prior working experience in the automotive experience would be advantageous.

Other Requirements

• Possess strong interpersonal and communication skills.
• Service oriented with a passion for customer service.
• Patient and empathic.

Join a Leading Innovator at TAK Products & Services Pte Ltd!

At TAK, we pride ourselves on being a passionate and creative bunch – always committed to creating the best products through innovation that will inspire our clients. Our company is built on a foundation of excellence, creativity, and integrity, making us a trusted partner in the global marketplace.

We are dedicated to providing exceptional products and services to our valued customers. We are a dynamic and growing company that thrives on delivering excellent customer experiences. As we expand our team, we are looking for a friendly, professional, and detail-oriented Customer Service Assistant to support our customer service department and help maintain high levels of customer satisfaction.

Job Summary:
The Customer Service Assistant will be responsible for providing exceptional support to our customers through various communication channels, including phone, email, and in-person interactions. The role requires a problem-solving mindset, strong communication skills, and the ability to manage customer inquiries and concerns in a timely and efficient manner.

Key Benefits:

• Inclusive & Collaborative Work Culture
• Competitive Compensation & Benefits
• Promote work-life balance
• Provide company transport at Admiraty MRT and Yew Tee MRT

Key Responsibilities:

• Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, chat, and in-person, providing clear and accurate information about products, services, and company policies.
• Issue Resolution: Address and resolve customer complaints, issues, and concerns with empathy and professionalism, ensuring a positive experience for every customer.
• Order Support: Assist customers with placing orders, checking product availability, tracking shipments, and processing returns or exchanges.
• Product Knowledge: Stay up-to-date on company products, services, and promotions to effectively assist customers and make informed recommendations.
• Record Keeping: Maintain accurate customer records, document interactions, and update order statuses in the company’s customer service management system.
• Team Collaboration: Work closely with other departments, such as sales and logistics, to ensure smooth order processing, product availability, and timely deliveries.
• Administrative Support: Assist with general administrative tasks such as filing, organizing, and maintaining customer service records and reports.

Qualifications:

• Minimum GCE ‘N’ level or equivalent with 1 year of customer service working experience
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional under pressure, especially when dealing with challenging customer situations.
• Proficiency with office software (Microsoft Office, Google Workspace) and customer service management systems (CRM) is a plus.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Positive attitude, team player, and willingness to learn.

Other Information:

• Mon – Fri (8.30am – 5.30pm), Alternate Sat (8.30am – 1.00pm)
• Transport provided at Yew Tee MRT Station / Admiralty MRT Station

Job Scope

· Act as the primary point of contact for customers regarding shipment inquiries, order status, and

delivery timelines.

· Handle customer complaints and provide effective solutions in a professional and timely manner.

· Monitor and manage the end-to-end logistics process, including order entry, tracking, invoicing

and confirmation.

· Ensure that customer orders are processed accurately and within the expected timeline.

· Work closely with warehouse, transportation, and 3PL to ensure timely and efficient delivery of goods.

· Communicate with carriers and freight providers to resolve any issues related to shipments, such as delays

or damages.

· Prepare, verify, and maintain shipping documents, invoices, and customs clearance papers when required.

· Generate regular reports on delivery performance, customer feedback, and operations efficiency.

· Identify potential bottleneck in the supply chain and propose corrective actions.

· Escalate critical issues to appropriate departments or management when necessary.

· Gather feedback from customers to improve service quality and logistics processes.

· Stay updated on industry trends and best practices in logistics and customer service.

· Any other duties as assigned by the Reporting Officer

Join a team trusted by over more than 85,000 satisfied customers, boasting top-rated 5-star reviews on both Google and Facebook. We are a leading brand in Singapore which provide great employment benefits and good career growth.

*Immediate Vacancies*

• Basic up to $3,000 with yearly increment
• High Commission
• AWS bonus
• Bonus 2 times a year
• Annual leave up to 21 days
• Medical and Insurance Coverage
• Central working location
• Next to MRT Station
• Meals Provided
• Family Oriented Work Place Environment
• Exclusive Staff Benefits on our aesthetic treatments
• Career Progression to Senior Customer Service Executive

Job Responsibility

• Provide first level of support and customer service
• Provide quality customer service to customers over the phone or email
• Building rapport with clients from provided leads and sources through phone calls and text
• Administrative duties as required
• Send reminders to clients for upcoming appointments

Job requirement

• Minimum 1 Year(s) of experience in Similar Position
• Good interpersonal and communication skills
• Able to commit retail hours
• Able to converse in English and Mandarin (to answer chinese-speaking enquiries)
• Requires a sense of urgency
• Able to work independently with minimal supervision
• Good team player, positive attitude and willing to learn
• Interested Participants please submit your CV

• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Perform purchase order management for department needs.
• Perform allocation of stocks and arrange delivery for the purchase orders.
• Conduct regular meetings for close communication.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution on all issues.
• Promote or recommend new products.Any other ad hoc tasks and projects assigned.

REQUIREMENTS:
• Minimum Diploma in any field.
• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
• Customer oriented with strong communication and interpersonal skills.
• Experience in handling customers’ inquiries and claims by emails and phone calls.
• Able to take initiative and hardworking.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage.
• Team player and also able to work independently.
• Capable of working independently and as part of a team.
• Able to handle pressure and thrive in a fast-paced environment.

Please send your detailed resume in MS Word format to [email protected] with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Description:

· Customer Service Support

· Main focal point between sales team and customers to ensure smooth day-to-day business operations

· Ensure that customer orders and transactions are processed in an efficient and timely manner

· Responding promptly to customer enquiries and provide professional customer support

· Liaise with Singapore Finance team and monitor customer accounts as required

· Liaise with Internal Stakeholders and monitor customer logistic movement

· Manage and support administrative elements for all sales activities

· Generate and disseminate reports

· Prepare the supporting documents to facilitate audit purposes

· Perform other tasks which may be assigned from time-to-time

Job Requirement:

• Minimum Diploma with 1-3 years of customer service and relevant experience

• Proven experience in commercial role, Online Market place or logistic firm will be a plus point.

• Strong negotiation skills and experience in finding new customer.

• Excellent communication skills, with the ability to build and maintain relationships with internal and external stakeholders.

• Strategic Ability to multi-task, prioritize, and manage time effectively thinking and problem-solving abilities focus on driving results and delivering value.

• Ability to work independently and collaboratively in a fast-paced environment.

• Proficiency in Microsoft Office suite and experience with logistics management software is a plus.

This role handles frontline operation role at the workshop

Responsibilities

• Managing all frontline operation in an efficient manner.

• To meet Customer requirements and Principal standard.

• To achieve KPIs target set for all Upselling Programs

• Liaise with the Workshop-in-charge at all times to ensure smooth process flow until the vehicle has delivery after repair.

• Coordinate service operation matters with other franchises (Ad hoc basis).

• Manage WIP invoicing.

• Achieving quality service & maintaining good customer relations

• Attend to all complaint/feedback related to customer issue.

• Monitor KPIs target set for all the up-selling program and take initiative to meet or exceed the targets

• Assist in rolling out new program to up-sell new product within the centre

• Assist in overseeing of on-time delivery of repair vehicle

• Participate in Ad-hoc Project.

Requirements

• Diploma / Degree in Automotive / Mechanical Engineering

• At least 3 years of working experience

• Good communication and interpersonal skills

• Able to work independently and is a strong team player

• Valid Class 3 driving licence

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Alternate Sat 8:30 a.m. - 12:30 p.m.

Responsibilities:

● Making & receiving customer inquiry calls

● Handling customer complaints

● Collecting & analysing customer feedback

● Responding to customer reviews

● Support software training & software installation with customer

● Intervention driver fatigue cases for commercial bus & SME companies

● Assist in the retrieval of camera footage for customers

● Prepare usage report for sales team for grants claim

● Prepare telematic reports for customers to improve driver behaviours & help

reduce accident cases

● Data analytics for software & product accuracy

● Back-end QC check for new vehicle installation project

● Observe & monitor for server performance

● Arrange CCTV installation or maintenance booking with the customer

Additional Information:

● Interpersonal and customer service skills

● Analytical and problem-solving skills

● Multitasking and organizational skills

● Ability to answer a high volume of calls and/or emails daily

● Ability to share work among the customer service team

● Attentiveness and patience

● Time-management skills

● Ability to find positivity in any situation

● Diploma /Degree education background can also apply

Mon to Fri 9am - 6pm

COMPANY DESCRIPTION

CrimsonLogic, part of the PSA Group, is a global technology company that digitalises and simplifies global trade for businesses and governments around the world through intuitive and delightful solutions.

With over 35 years of experience advancing trade facilitation, compliance, port operations, government services and logistics, we push the boundaries of technology with insightful innovation and deep domain expertise of global trade driven by customer-centricity at our core.

Having pioneered the world's first single-window trade facilitation system, we continue to drive the digital transformation of global trade in over 40 countries with sustainable, impactful solutions for a more seamlessly connected world.

RESPONSIBILITIES

• Attend and respond to incoming Calls, Emails and Call-Back requests,Live Chats (if applicable to the supported Project),
• within Service Levels and to deliver pleasant Customer Experiences• Logged all calls reported into the case management system
• Follow-up on all outstanding cases till closure
• Maintains and accurately update customer's enquiry, problem andresolution into the case management system

The following would depend on the experience of the candidate and on needbasis:

• Generates management reports
• Provides assistance and guidance to junior colleagues
• Perform other duties as assigned

• Minimum 1 year of call centre experienc
• Customer service / Soft skill
• Good communication skills (speaking and writing) ability to multi-task e.g. on the call and keying into the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
• Tech savviness candidates are preferred as we deal with usage guidance and simple troubleshooting.

Must-have skills

• Good Communication

Preferable skills

• Knowledge from Contact Centre Environment

Job Description & Requirements

• 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primary responsibilities are focused on customer contact Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle responses via the Chatbot Agent would need to be able to take stress of answering calls from members of public

Primary Skill: Customer Experience Management, Contact Centre, Call Centre

Educational Qualification: Minimum "O Level"

Work schedule – 44 hours per week. 5.5 days

Shift: Candidate is expected to work on rotating shift

Shift timing: (6.45am to 3.45pm, 8am to 5pm, 9am to 6pm, 11am to 8pm, 12.45pm to 10.45pm

Work Location: Suntec

• 5.5 Working Days (Alt Sat)
• Mon - Fri (9am - 530pm), Sat (9am - 1pm)
• Up to $4300
• Changi

Job Description:

• Direct Contact with Customers with outstanding friendly and reliable service offered
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
• Check on the Export Documents Compliance when processing the export work order
• Apply the correct export permit and other export custom processed on timely manner
• To answers all call promptly
• Monitor the onboard status without fail and to informed customer on any irregularity
• Good communication among all related department concern E.g. Ops, Warehouse, Traffic, planning team
• Always ensuring that the Airfreight rates apply is correct and updated.
• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
• Ensure that all monthly customer report is submitted on timely manner without fail

Requirements:

• 2 years’ experience within the same industries / field
• Speaks and write Japanese with knowledge of the culture is preferred

Interested applicants can send your resume to Whatsapp 89503567 (Jennifer) and allow our consultant to match with our clients.

Jennifer Tay

R22111564

The HR Ecology Pte Ltd

Roles & Responsibilities

Required Skills:

• A logical and systematic approach to work;
• Good time management ability;
• The ability to effectively solve issues and make decisions, as well as think laterally and offer creative solutions that may arise in freight transportation;
• Commercial awareness and numeracy skills;
• Negotiation and analytical skills;
• Some degree of IT literacy and the ability to handle electronic data;
• The ability to manage change;
• Strong interpersonal skills and the ability to work well as part of a team, as well as manage people;
• Must have effective communication skills and the ability to handle multiple tasks all with an attention to fine detail;
• A positive attitude to continued learning.

Requirements:

• Candidate must possess at least Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in any field.
• At least 1 Year(s) of working experience in 3PL Logistics Service Sector is required for this position.
• Experience in Chemical Industry is an advantage
• Familiar with business softwares: WMS/EOS/JDA/SAP is preferred.
• Preferably Non Executive specialized in Logistics/Supply Chain or equivalent

Job Descriptions:

• Report directly to Branch Manager
• Follow up on customer request, appointment, enquires, call, complaints and confirmation promptly
• To make cold call and any new leads call provided by the company
• Re-confirm customer’s appointment a day before their treatment
• To follow-up service call to customer after treatment (three days)
• Responsible to deliver and provide Quality Services
• Daily data entry for customers, staff and print report for compilation
• To ensure the cleanliness standards at reception area
• Issuing of invoices and service rendering
• Generation of daily reports
• Assist in general administrative duties
• Preparing and issue of relevant documents, printing and filing as well as inventory control
• Perform any other ad-hoc duties and other matters as assigned by the Company

Job Requirements:

• At least 2 years’ experience in beauty spa environment and services
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment with minimum supervision and is able to multi-task
• Willing to work retail hours (including weekends and public holidays)

Part-Time positions are available at $15/hour - $18/hour

JOB DESCRIPTION

To perform administrative, reconciliation and customer service duties

RESPONSIBILITIES:

• Assist with placement of orders via phone, email, mail or fax
• Keep records of customer interactions, process customer accounts, and file documents
• Open and maintain customer accounts by recording account information
• Versed with AutoCount software, for invoicing and back-of-house logistics management between Sales and Warehousing teams
• Ability to multi-task and prioritize workload and adapt to changing procedures and processes.
• Any other ad-hoc duties assigned as and when required by superior

REQUIREMENTS:

• Secondary School/ O Level or any equivalent
• Required language(s): English and Mandarin
• Self-motivated, hands-on, attention to details and service-oriented
• Possess a sense of urgency and ability to prioritize tasks and deploy resources appropriately.
• Familiar with Microsoft Office suite, especially MS Excel.
• Good team player with good communication skills
• Work location in the West, alternate Saturday working day

• Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries;

• Fulfillment follow through on case handling and with customers;

• Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

• Overtime is required based on the work load.

Job Requirements

• Minimum of ITE, 'O' levels.

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mindset with a passion to deliver quality customer service.

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

• Good analytical skills; passion for working and is good in working with numbers.

• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

• Passion for working, responsible and with good working attitude.

• Proficient in PC skills including MS Office applications.

About the role: We are currently looking for a Customer Service Administrator to join our team. A key objective will be to proactively seek ways to improve the customer service experience by changing the current approach from merely responding to customer queries to truly understanding customer needs and identifying, amending or streamlining business processes to drive delivery excellence. Building trusted and strong working relationships with customers and internal stakeholders alike will be key to this role as well as assuming ownership for resolving enquiries which do not fit easily into current organisational responsibilities.

Our team: The APAC Tier 2 CS team delivers end-to-end customer support to HE customers across the APAC region, provides expert knowledge, training and expertise to our Tier 1 customer support teams and provides data and insights into the customer experience across the region. This approach allows customer service to build relationships with individual customers and sales field staff. Staff in this area will be given end-to-end responsibility for supporting key areas across the HE business and be responsible for ensuring the customer experience across the Order to Cash journey is of the highest standard. The APAC Customer Service team has four primary functions; BPO management, Data and insights, tier 1 escalations & Continuous Improvement.

As a Customer Service Administrator, you’ll be responsible for:

• To take responsibility in pro-actively supporting customers across the region by providing a first-class, reliable, professional and polished service.
• Pro-actively looking at opportunities to drive continuous improvement and enhance the customer experience through:
• Contact management trends analysis and monitoring of KPIs
• Arranging and attending customer meetings to negotiate improvement plans
• Designing and implementing remedial action plans and bespoke solutions in consultation with key areas of the Pearson business where service shortfalls have been identified
• Facilitate the on-going provision of key information and training L1 Support agents to continually improve Performance metrics.
• Establish and develop a collaborative working relationship with sales teams, consistently finding effective ways to work together and across the wider Pearson business
• To build an awareness of and demonstrate an interest in the external environment surrounding Pearson and it’s internal systems and processes in order to relate to pressures and demands that our customers face.

To be successful in this role, you will ideally have:

• Bachelor degree or higher level of tertiary qualification.
• 3 or more years of working experience in customer service, teaching, training, technical support and customer success.
• Experience in the Education market, with knowledge of educational software (preferrable).
• Experience in Learning Management System integrations (preferrable).
• Excellent problem-solving and decision-making skills.
• Strong project management skills.
• Excellent verbal, written and presentation skills.

Flexible working: We are committed to hybrid working practices and has adopted flexible remote and virtual working. Where possible our employees can choose to manage their attendance to the office more flexibly.

Industry: Automotive

Location: Bukit Batok (West)

Working hours: 5 day work week

Responsibilities:

• Responsible for the autonomous customer care and overall sales support for the assigned markets and the accomplishment of the connected routines (respectively quotations, orders etc.) and all correspondence implementing the given communication- and information systems
• Independently preparing quotations and control margins and controlling the sales performance of the dedicated accounts
• Responsible for the administration and update of all databases and the filing system
• Responsible for the control of the order processing including backorders in accordance with the responsible sales-, procurement-, disposition- or Guarantee Management manager whether located in Singapore or Germany
• Responsible for the prompt return (to the superior) of all customer- and market information
• Creation of sales related evaluations in accordance with the sales manager/analyse markets/check market trends
• Assisting the sales manager (or junior sales manager) and the customers while implementing marketing instruments in consultation with the marketing department in the headquarters
• Support of the sales manager, general manager for upcoming business trip/join or individually travel to markets
• Participation in projects and documentation of the results
• Training of new sales coordinators
• Independent compliance of all duties which are listed in the manual sales overseas
• Autonomous contribution in the quality management process (suggestion system) and active participation in training programs
• Responsible for the rapid realization and control of all assigned tasks
• Backup for Shipping Logistic

Requirements:

• Diploma in any discipline
• Min 1-2 years of relevant experience as a sales coordinator
• Proficiency in Excel, or SAP or Navision
• Ability to work under pressure in a fast-paced and multitask environment
• Positive work attitude and a high level of energy

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.

Tel: 6950 9741

http://www.peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1106021

Posting Personnel: Sherry Yeoh Xianni

Job Description & Requirements

Join us as we are a leading brand in Singapore. We provide great employment benefits and good career growth.

• High Commission
• AWS bonus
• Walking distance from MRT Station
• Annual leave up to 21 days
• Training Provided

Job Responsibility

• Provide first level of support and customer service

• Provide quality customer service to customers over the phone or email

• Require to listen, probe to clarify and understand customer needs

• Escalate problems or issues promptly and resolve customer queries

• Administrative duties as required

Job requirement

• Minimum 1 Year(s) of experience in Similar Position
• Good interpersonal and communication skills
• Able to converse in English and Mandarin (to answer chinese-speaking enquiries)
• Requires a sense of urgency
• Able to work independently with minimal supervision
• Good team player, positive attitude and willing to learn
• Able to commit retail hours
• Immediate position

Interested in this position? Apply now or send in your resumes to 8842 6181.

Job Description

• Order taking and processing of Wet Market, Supermarket and/or Food Service customers' orders
• Handle customer enquiries and feedback
• Customer Account servicing
• Update pricing and allocation of stock in ERP system

Job Requirements

• Min O Level with 2 years similar experience
• Meticulous and organised individual
• Excellent interpersonal skills
• Mandarin language essential due to product (pork) and customer base.
• Proficient in MS Office
• Microsoft Dynamic (Navision) knowledge will be an advantage
• Able to work on Saturdays & Public Holidays
• Alternate Saturdays (9.00am to 6.00pm)

This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints, assisting Service Advisor's & Call agents ensure cleanliness and smooth operation of the centre and any adhoc tasks assigned by the customer service Manager).

Job Scope

• Attend to the needs of the customer’s professionally and quickly such that the customer’s waiting time is kept to the minimum.

• To assist in completion of payment transaction according to agreed terms before releasing vehicle.

• Provide assistance and support to Service Advisor's/Call agents/Customer Service Executive

• Walkabout in service centres and observe cues from customers

• Speak to customers waiting at the service lounge and perform upselling whenever possible

• Assist with inbound/outbound calls and making appointment booking for customers to visit the service centre.

• Do a follow-up call on no-show booking customers to fix another appointment booking date.

• Assist to answer all telephone calls within 3 rings in a courteous and pleasant tone and voice with appropriate greeting, salutation where appropriate, announcement of company name and personal name.

• Transfer the calls in a professional manner where the other party is being informed of the transfer and the extension that they are being transferred to.

• Record messages accurately from customers and follow-up with SAs to ensure that messages/ calls are replied.

• Assist in the daily operation of the reception.

• Assist with collation of intake reports.

• Assist Customer Service Executive in handling 1st level of complaint cases

• Assist with cashiering and document submission to finance and respective managers

• Handle non-booking walk in customers tactfully to uphold customer service level standards at all times.

• Any adhoc tasks assigned by customer service Manager

Knowledge & Skills

• Preferably Diploma Holders who specialized in Customer Service

• Minimum 3 years working experience in relevant customer service industry.

• Proactive and independent with positive attitude.

• Customer Oriented with good attitude and good team player

• Good interpersonal skills to communicate with internal stakeholders and customers

• Problem solving skills

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Sat 8:30 a.m. - 12:30 p.m.

About the role
We are seeking a dedicated and experienced Customer Service Coordinator to join our team at De Beaute. This is a full-time role based in our central Singapore office, where you will oversee and manage our customer service team to deliver an exceptional experience to our valued customers.

What you'll be doing

· Supervising and managing a team of customer service officers to ensure high levels of customer satisfaction

· Monitoring and evaluating team performance, providing feedback and coaching to drive continuous improvement

· Responding to escalated customer enquiries and complaints, working to resolve issues effectively

· Implementing and maintaining customer service policies and procedures to align with company standards

· Identifying opportunities for process improvements and making recommendations to enhance the customer experience

· Providing hands-on support to the customer service team as needed to handle high volume periods

· Generating and analysing customer service reports to identify trends and inform strategic decisions

· Collaborating with other departments to ensure a seamless and integrated customer journey

What we're looking for

· Minimum 2 years' experience in a customer service supervisory or team leader role, preferably in the beauty or wellness industry

· Excellent communication and interpersonal skills, with the ability to effectively manage and motivate a team

· Strong problem-solving and decision-making abilities, with a focus on delivering exceptional customer experiences

· Proficient in using customer service software and data analysis tools to track and report on performance metrics

· Familiarity with customer service best practices and a deep understanding of current industry trends

· Passion for providing high-quality customer service and a commitment to continuous improvement

About us
De Beaute is a leading provider of premium beauty and wellness services in Singapore. With a strong focus on customer satisfaction, we are dedicated to helping our clients achieve their desired results through our innovative treatments and personalised approach. As a growing company, we are committed to investing in our employees and providing a nurturing environment for them to thrive.

If you are passionate about customer service and eager to make a positive impact, we encourage you to apply for this exciting opportunity.

Duties and Responsibilities

A) Primary

(1) Seek to maximize customer satisfaction in areas with potential and existing customers.

(2) Establish and maintain good relationship with potential and existing customers.

(3) Monitor sales targets and payment collection.

(4) Handle customer complaints.

(5) Assist in collection of overdue invoices.

(6) To assist in new products requirement, sample control and sales tracker.

(7) To assist in marketing and sales support.

(8) To support local sales, WIP and other Business Units.

(9) Liaise with customers directly for delivery & information.

(10) Ensure all orders are processed promptly and telephone orders are handled efficiently with use of good telephone techniques, customer service, speed and accuracy.

(11) Manage enquiries and after-sales comments from customers and effectively manage them internally.

(12) To responsible for customer demand planning and finished goods management/tracking.

B) Secondary

(1) Any other duties assigned from time to time.

Qualifications:

(1) Minimum “O” level.

Experience/Skills Required :

(1) Well versed in PC software.

(2) Good communication and interpersonal skills. Excellent communication skills in English and Mandarin.

(3) Minimum 1~2 years of experience in a similar capacity.

• 1 year contract, renewable
• Central area
• Monday - Friday, office hours
• Handle mailbox survey submissions, feedback, and requests from survey respondents within stipulated turnaround time.
• Ensure consistent and detail cases notes updated in system after each liaison with respondents.
• Responsible for inter-department liaison for correct assignment of respondents to the parties responsible.
• Ensure prompt follow-up for survey cases under pending status.
• Provides accurate daily report on mailboxes activities for the day to relevant stakeholders.
• Ensuring all potential/actual complains are acted upon within stipulate timeline.

Requirements:

• Singaporean
• At least Diploma or above
• At least 2 years of relevant customer service and emailing experience

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job/apply/5789

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

A Semiconductor and Automation company.

• Working hours 8.30 am to 5.30 pm, Mon to Fri.
• Medical and Dental Claim
• Performance Bonus & 13 months
• Annual Leave 14 days

Responsibilities:

• Provide comprehensive support to corporate clients, managing orders and inquiries from start to finish.
• Oversee distributor relations, focusing on procurement and customer service.
• Prepare quotations and necessary documentation to customers.
• Keep updating pricing data & order status for clients reference.
• Collaborate with clients/logistics forwarders/ and other departments to ensure smooth operations.
• Address customer inquiries shortly.
• Work closely with internal departments (sales, warehouse, engineers) to resolve customer issues and implement effective solutions.

Requirements:

• Diploma with 2+ years of relevant experience.
• Strong communication skills.
• Works well under pressure

Aurora Asia Pacific (21C0671)|Ying Kee (R21103783)

Job Responsibilities:

• Handle customer service hotline and provide first level of support
• Provide quality customer service to customers over phone or email
• Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.
• Resolve customer queries efficiently and escalate problems/issues promptly
• Back-up Support order processing in software system
• Other ad-hoc duties as assigned

Requirements:

• Required language(s): Candidate must be fluent in English and Mandarin, in order to communicate with mandarin speaking members and customers
• Familiar with accounting software is a plus point
• Self-driven and holds a positive learning attitude.
• Meticulous and able to adapt to a fast-paced environment.
• Ability to work independently with minimum supervision.
• Good communication skills to liaise with people from all levels.