• Maintain positive relationships with customers
• Identify customer needs and overseeing the service delivery within the business context and the timeline
• Lead the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out effectively and efficiently
• Organise activities and meeting deadlines
• Liaise with respective internal team leader as well as external vendors to determine the type of services, delivery criteria and the solutions for issues that arise
• Manage the incidents and reviews. Provides root cause analysis and incident report for critical incidents

Processes, procedures and documentation

• Review existing processes and procedures for corrective maintenance and preventive maintenance to ensure they are carried out efficiently and effectively
• Develop processes to manage the corrective maintenance and preventive maintenance activities efficiently
• Develop procedures to manage the corrective maintenance and preventive maintenance activities effectively
• Review and update customer assets, spares inventory and documentation
• Ensure completeness of and to upkeep all related baselines of the software and operating system documented

System Maintenance

• Ensure the system administration such as scheduled system and security patching, and software deployment are carried out in accordance to requirements
• Ensure the verification and validation of the system, security and software patches are properly performed at the Integration Validation Verification Qualification (IVVQ) platform and User Acceptance Platform (UAT) before releasing into production
• Ensure the system defects management routines and tasks are carried out in accordance to the requirements and service level agreement
• Be involved in the troubleshooting and isolation of defects, including defects caused by failure of hardware, operating system, system software (e.g. Kubernetes) or any Authority Furnished Equipment (AFE) that is interfaced to the system
• In the cases where the defects cannot be rectified, ensure a workaround for the software or system is timely proposed to mitigate the impact of the defect
• Identify and liaise with the original equipment vendor, or other Authority’s maintenance contractors to remedy the defect in the software of the system
• Maintain records of all defects, including defects proven to be due to the hardware, operating system, open-source software COTS software, or any AFE interfacing with the system

Configuration Management

• Ensure all documents, hardware, software and operating system shall be controlled in accordance with the guidelines in the approved configuration management plan, for example proper hardware and software configuration control over any activities e.g. defect rectification and software upgrading
• Ensure the correct configuration of the system is loaded for testing and any other work performed on it
• Ensure the proper configuration management control is followed during the integration of software release for software verification
• Ensure the documentation of hardware, software and system configuration items are always up-to-date

Job Requirements

• On 24x7 standby
• Able to cope in a highly pressured fast-paced environment
• Prior working knowledge in RedHat Enterprise Linux is preferred
• Prior working knowledge in Windows Server, Windows SQL Server and Microsoft Active Directory is an added advantage
• Prior working knowledge in Kubernetes, Docker, HyperV, Nginx, and PostgreSQL
• Good listening and analytical skills
• Hardworking, outgoing and enthusiastic
• Positive working attitude
• Team player, and also able to work independently and with little supervision
• Able to thrive in a dynamic environment
• Able to understand the system and software architecture
• Able to understand the user operations environment
• Willingness to pick up any new technologies
• Expected to work in an environment comprising of 80% Linux and Kubernetes and 20% Windows Servers, SQL Server and Active

Career Level

Middle Level

Education

Bachelor’s Degree in Information Technology / Information Systems / Business IT or its equivalent

Experience

Minimally 5 years of experience in supporting mission critical systems with very stringent SLA e.g. 99.9%

Leadership Skills

• Proven ability to manage critical incidents
• Ability to diffuse and de-escalate difficult situations
• Experience in overseeing large and diverse teams
• Managing third-party service providers

Technical Skills

• Strong in IT Service Management (ITSM) standards, processes, guidelines and best practices
• Strong in project management methodologies and quality control techniques
• Strong in resource planning skills

• Maintain positive relationships with customers
• Identify customer needs and overseeing the service delivery within the business context and the timeline
• Lead the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out effectively and efficiently
• Organise activities and meeting deadlines
• Liaise with respective internal team leader as well as external vendors to determine the type of services, delivery criteria and the solutions for issues that arise
• Manage the incidents and reviews. Provides root cause analysis and incident report for critical incidents

Processes, procedures and documentation

• Review existing processes and procedures for corrective maintenance and preventive maintenance to ensure they are carried out efficiently and effectively
• Develop processes to manage the corrective maintenance and preventive maintenance activities efficiently
• Develop procedures to manage the corrective maintenance and preventive maintenance activities effectively
• Review and update customer assets, spares inventory and documentation
• Ensure completeness of and to upkeep all related baselines of the software and operating system documented

System Maintenance

• Ensure the system administration such as scheduled system and security patching, and software deployment are carried out in accordance to requirements
• Ensure the verification and validation of the system, security and software patches are properly performed at the Integration Validation Verification Qualification (IVVQ) platform and User Acceptance Platform (UAT) before releasing into production
• Ensure the system defects management routines and tasks are carried out in accordance to the requirements and service level agreement
• Be involved in the troubleshooting and isolation of defects, including defects caused by failure of hardware, operating system, system software (e.g. Kubernetes) or any Authority Furnished Equipment (AFE) that is interfaced to the system
• In the cases where the defects cannot be rectified, ensure a workaround for the software or system is timely proposed to mitigate the impact of the defect
• Identify and liaise with the original equipment vendor, or other Authority’s maintenance contractors to remedy the defect in the software of the system
• Maintain records of all defects, including defects proven to be due to the hardware, operating system, open-source software COTS software, or any AFE interfacing with the system

Configuration Management

• Ensure all documents, hardware, software and operating system shall be controlled in accordance with the guidelines in the approved configuration management plan, for example proper hardware and software configuration control over any activities e.g. defect rectification and software upgrading
• Ensure the correct configuration of the system is loaded for testing and any other work performed on it
• Ensure the proper configuration management control is followed during the integration of software release for software verification
• Ensure the documentation of hardware, software and system configuration items are always up-to-date

Job Requirements

• On 24x7 standby
• Able to cope in a highly pressured fast-paced environment
• Prior working knowledge in RedHat Enterprise Linux is preferred
• Prior working knowledge in Windows Server, Windows SQL Server and Microsoft Active Directory is an added advantage
• Prior working knowledge in Kubernetes, Docker, HyperV, Nginx, and PostgreSQL
• Good listening and analytical skills
• Hardworking, outgoing and enthusiastic
• Positive working attitude
• Team player, and also able to work independently and with little supervision
• Able to thrive in a dynamic environment
• Able to understand the system and software architecture
• Able to understand the user operations environment
• Willingness to pick up any new technologies
• Expected to work in an environment comprising of 80% Linux and Kubernetes and 20% Windows Servers, SQL Server and Active

Career Level

Middle Level

Education

Bachelor’s Degree in Information Technology / Information Systems / Business IT or its equivalent

Experience

Minimally 5 years of experience in supporting mission critical systems with very stringent SLA e.g. 99.9%

Leadership Skills

• Proven ability to manage critical incidents
• Ability to diffuse and de-escalate difficult situations
• Experience in overseeing large and diverse teams
• Managing third-party service providers

Technical Skills

• Strong in IT Service Management (ITSM) standards, processes, guidelines and best practices
• Strong in project management methodologies and quality control techniques
• Strong in resource planning skills

Customer Service (Freight Forwarding, Shipping)

Working Days: 5 Days, Monday to Friday

Working Hours: 8.30am – 6pm

Location: Bukit Batok, West Region

Salary: $2,000 - $2,700 (AWS + Medical Benefit + OT if applicable)

Our client is a resourceful and proficient one-stop freight forwarding company with a worldwide network of agencies.

Job Description:

• Follow up on customer enquiries, agents & complaints
• Arrange trucking, transportation & collection
• Co-ordinate & monitor shipment with carriers and clients
• Process custom permit
• Process booking for shipments with shipping lines/consol & prepare shipping documents
• Ensure all cargoes are send in good condition and if any damage shall revert to customer immediately
• Keep Sales Personnel informed about their bookings
• Assist with billing, input job reference and closing jobs
• Support in all aspect of sales and operational activities
• Other ad-hoc duties as assigned by the supervisor

Job Requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Logistic/Transportation or equivalent
• At least 2 year(s) of relevant experience, preferably in Freight Forwarding / Shipping industry.
• Proficient in MS Office applications, Portnet
• Preferably specializing in Logistics/Supply Chain or equivalent.
• Preferably experienced in shipping systems, such as online booking, declaring custom permit

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

We are seeking dynamic and energetic individuals to join our team as Brand Representatives.

Your Role and Responsibilities:

• Manage and maintain our Customer Relationship Management (CRM) system.
• Collaborate with the Operations Team to host events for our members.
• Curate and execute marketing and activation campaigns (both automated and tactical) to drive member recruitment and retention.
• Follow up on member inquiries to ensure an excellent client experience.
• Assist in optimizing the User Interface (UI) and User Experience (UX) of our website.
• Support ad hoc events to promote brand advocacy and member recruitment.
• Prepare monthly management reports, including insights on member engagement, recruitment and attrition rates, and ROI on partnerships.
• Maintain a pleasant disposition and a positive attitude.

Requirement

• 3 years of related experience in customer service.
• Excellent communication skills.
• A collaborative "One Team" mentality.
• Proven results and experience in a similar role would be advantageous.
• A positive attitude with a passion for service and meeting new people.
• A willingness to learn and embrace new and innovative ideas.
• The ability to think creatively in challenging situations.

Interested candidates please apply online or send your latest CV to [email protected]

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

Job Description:

• Deliver prompt and efficient service to order processing via call centre hotline, email, sales order
• Perform accurate and prompt entry of orders in the system
• Ensure timely and accurate processing of orders received through the order hotline and email
• Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery
• Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to
• Provide admin support when necessary [e.g. filing, data entry, retrieval of documents, etc
• Any other duties assigned

Job Requirements:

• Minimum Diploma

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Assistant Service Engineer

Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]
Working Hours: 8.15am - 5.45pm
Working Days: 5 Days [Monday - Friday]
Salary: $2000 - $3800 (depend of experience)

Responsibilities:

• Must be able to perform troubleshooting on various electrical circuitry
• Engine and hydraulic knowledge with 2 years working experience in manufacturing
• Assist Service Manager to manage the service department
• Able to lead a team of technicians and engineers to provide excellent service support

Requirement:

• Degree/ Diploma/ Certificate in electrical & electronic engineering (AC & DC motors, lead acid & lithium batteries, electrical control circuits）
• Years of hand on troubleshooting experience
• Customer support experience
• Local driving licence is a plus

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Description:

• Provide receptionist duties at front counter
• Ensure accuracy of clinical data entry into computer system
• Able to apply basic patient care
• Maintain filling system, coordinate appointments and other admin duties
• Liaise with various insurance company and make payment arrangement
• Any other task as directed by the Clinic Manager or Doctor

Requirements:

• Min 'N' / 'O' Levels
• Some clinic assistant exp is preferred

Location: Woodleigh / Paragon

Working hours: Mon to Fri: 9am - 5.30pm, Sat: 9am - 1.30pm

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Our client is a Global MNC, one of the leading players in the IT sector. Due to business needs, they are now recruiting a Customer Service Manager to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities:

• Act as the company’s primary liaison for customer communications
• Collaborate with the Quoting Specialist to ensure the timely provision of pricing information
• Facilitate the coordination of significant global bidding processes within the defined timelines
• Oversee the key performance indicators (KPIs) and service level agreements (SLAs), while also assisting to address any service level concerns.
• Ensure the timely delivery of tracking/business reports to the various customers
• Collaborate with both customers/vendors to resolve process-related matters
• Maintain/Develop daily customers’ relationships via email, phone, or in-person interactions
• Identify area of improvement to enhance operational efficiency
• Work alongside various stakeholders to conceptualize/execute new initiatives for the various customers
• Keep customers well-informed about their order/query statuses, and prioritize their needs accordingly
• Oversee the submission of accurate forecasts, ensuring timely submission
• Participate in the necessary internal/external product training sessions
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 3 years of relevant Customer Service / Sales Support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

· Design, execute, and continuously optimize company's Southeast Asia after-sales service operation strategy to ensure customer satisfaction and retention rates meet targets.

· Lead and manage after-sales operations team, including functions such as customer support, technical support, and customer success.

· Develop and maintain efficient customer support processes and standard operating procedures to ensure timely resolution and proper handling of customer issues.

· Develop and implement customer training plans to help customers in better understand and use of products, enhance customer satisfaction and product stickiness.

· Coordinate cross-departmental collaboration, closely collaborating with sales and product development teams to address customer issues and continuously improve products and services.

· Analyse customer feedback and data, identify problems and marketing opportunities, propose improvement suggestions and optimization plans.

· Manage the performance and resources of the after-sales operations team to ensure efficient operation and achievement of operational goals.

· Regularly report after-sales service operation status and customer feedback to the management, provide improvement suggestions and strategic planning.

Job Requirements:

· Bachelor's degree or above from a domestic university ranked 211 or above, or overseas institutions ranked in the top 200 by QS.

· Over 10 years of experience in relevant field, including after-sales service or customer success in overseas market of SaaS products.

· Excellent bilingual communication skills, fluent in both Chinese and English, capable of effectively communicating and resolving cross-cultural communication issues.

· Strong customer-oriented thinking and problem-solving abilities, capable of respond quickly to customer needs and providing high-quality solutions.

· Outstanding leadership and team management skills, able to motivate and guide teams to achieve performance goals effectively.

· Excellent analytical and problem-solving skills, capable of independent thinking and quickly addressing various challenges.

· Good resilience and teamwork spirit, able to maintain high efficiency and quality performance in a fast-paced and changing work environment.

· Strong business insights and market sensitivity, able to grasp market trends and customer needs, and provide effective suggestions for the company's business development.

Working Days: 5 Days, Monday to Friday

Working Hours: 8.30am – 6pm

Location: Bukit Batok, West Region

Salary: $2,000 - $2,700

Our client is a resourceful and proficient one-stop freight forwarding company with a worldwide network of agencies.

Job Description

• Follow up on customer enquiries, agents & complaints
• Arrange trucking, transportation & collection
• Co-ordinate & monitor shipment with carriers and clients
• Process custom permit
• Process booking for shipments with shipping lines/consol & prepare shipping documents
• Ensure all cargoes are send in good condition and if any damage shall revert to customer immediately
• Keep Sales Personnel informed about their bookings
• Assist with billing, input job reference and closing jobs
• Support in all aspect of sales and operational activities
• Other ad-hoc duties as assigned by the supervisor

Job Requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Logistic/Transportation or equivalent
• At least 2 year(s) of relevant experience, preferably in Freight Forwarding / Shipping industry.
• Proficient in MS Office applications, Portnet
• Preferably specializing in Logistics/Supply Chain or equivalent.
• Preferably experienced in shipping systems, such as online booking, declaring custom permit

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Job Description

• Attend to customer at frontline and all phone calls received.
• Create quotations for all customers' repair and advise them accordingly.
• Greet customers and offer excellent customer service.
• Translate customer-reported problems to actionable work orders for technicians to complete.
• Ensure work provided addresses the concerns raised and /required by customers.
• Invoice and collect payment from customers for services rendered.
• Handle and assist customer complaints regarding services.
• Maintain customer records and enter data into computer databases.
• Any other matter as required or assigned by supervisor/superior.
• Provides simplified and quality service to all customers professionally.
• Work as a team closely to fill up any possible service gaps.
• Embrace self-repsonsiblility for all customers and strive for continuous improvement.
• Demonstrate professionalism, integruity and independence at work.
• Ability to react according to work contingencies and requirements.

Qualification

Minimum completed of Secondary School

Experience 3 year and more

Ability to communicate in English and Mandarin

Ability to communicate in English and Mandarin

** We regret that only successful candidate will be notified.

Responsibilities

· Manage and support planning and procurement of medical, non-medical equipment, and furniture (where required).

· Plan and lead user workgroups by organising regular meeting sessions, setting goals and targets, facilitating useful and productive discussions, guiding user departments, as well as reviewing performance indicators and work plans.

· Responsible for budgetary planning and control, ensuring that the development keeps within budget.

· Work closely with user department and various stakeholders in the preparation of medical, non-medical equipment and furniture specifications for tenders.

· Provide recommendation to users based on technical compliance of medical, non-medical equipment and furniture in tender submissions.

· Support tender committees in their evaluation of equipment and services for procurement.

· Write papers for approval on relevant subjects when required.

· Keep abreast of healthcare planning topics and issues, so as to lead the hospital development in the desired direction.

· Support the rest of the campus planning team where required.

· Support Group biomedical engineering equipment functions.

· Attach to Group / Site team to familiarise with Group BME policies and procedures through supporting the daily operations to align with organisation and regulatory requirements.

· Liaise and manage external contractors on service and tender commitment issues.

· Provide technical advisory to end users and senior management on medical, non-medical equipment and furniture related issues.

· Perform any other duties as assigned.

Requirements

· At least a Diploma in Electronics or relevant Engineering course with at least 5 years of experience in service and maintenance of medical equipment.

· At least a Degree in Electronics or in relevant Engineering course with at least 3 years of experience in service and maintenance of medical equipment.

· Experience working in similar capacity in healthcare institutions.

· Advantageous to have basic understanding in Cybersecurity and IT network knowledge.

· Able to work under pressure in a fast-paced environment to meet deadlines.

To apply, please visit to www.gmprecruit.com and search for Job Code: 24466.

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lionel Liew | Registration No: R1330693

• To handle all bookings for both Air and Sea
• To liaise with Air and Sea carriers
• Respond to customer inquiries regarding products, RFQs, and deliveries through phone and email
• Prepare shipping and import/export documentation
• Track and oversee incoming and outgoing shipments
• To assist with permit declaration
• Handled end to end shipping procedure including bank co-ordination, L/C checking and handle complete documentation & co-ordination with bank etc.

• 5 working days per week
• Location: West

Customer Care Specialist

• Handle and resolve all customer queries received via phone call, email and live chats effectively and promptly.
• Follow up closely with internal parties for resolutions.
• Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
• All customer service request and any follow-up interaction is logged into CRMaccurately and timely.
• Assist in processing and invoicing Local and Export spare part orders.
• Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
• Spare parts inventory management.
• Perform other assigned duties and/or project work.

Requirements:

• At least 2 years of relevant experience in similar capacity.
• Candidate with experience in Call Cente or Customer Service are welcome to apply.
• Possess excellent phone etiquette, communication and intepersonal skills.
• On the job training will be provided to ensure proficiency in role requirements.

If you are interested in this role, please click on Apply Now or alternatively, email your updated resume with your availability and expected salary to [email protected] OR [email protected]

Please note that only shortlisted candidates will be contacted, thank you.

JAC Recruitment Pte. Ltd. EA Licence Number: 90C3026

Personnel Registration Number: R22110815

Wong Sook Leng

Customer Service | Freight Forwarding | Shipping | Up to $2.7k | 5 Days | Bukit Batok

Working Days: 5 Days, Monday to Friday

Working Hours: 8.30am – 6pm

Location: Bukit Batok

Salary: $2,000 - $2,700 (AWS + Medical Benefit + OT if applicable)

Our client is a resourceful and proficient one-stop freight forwarding company with a worldwide network of agencies.

Job Description

• Follow up on customer enquiries, agents & complaints
• Arrange trucking, transportation & collection
• Co-ordinate & monitor shipment with carriers and clients
• Process custom permit
• Process booking for shipments with shipping lines/consol & prepare shipping documents
• Ensure all cargoes are send in good condition and if any damage shall revert to customer immediately
• Keep Sales Personnel informed about their bookings
• Assist with billing, input job reference and closing jobs
• Support in all aspect of sales and operational activities
• Other ad-hoc duties as assigned by the supervisor

Job Requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Logistic/Transportation or equivalent
• At least 2 year(s) of relevant experience, preferably in Freight Forwarding / Shipping industry.
• Proficient in MS Office applications, Portnet
• Preferably specializing in Logistics/Supply Chain or equivalent.
• Preferably experienced in shipping systems, such as online booking, declaring custom permit

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Description:

• Provide receptionist duties at front counter
• Ensure accuracy of clinical data entry into computer system
• Able to apply basic patient care
• Maintain filling system, coordinate appointments and other admin duties
• Liaise with various insurance company and make payment arrangement
• Any other task as directed by the Clinic Manager or Doctor

Requirements:

• Min 'N' / 'O' Levels
• No exp needed - training provided

Location: Kent Ridge

Working hours: 5.5 days office hours

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Our client is a local company, one of the leaders in the IT industry. They are looking for Service Technicians to assist their team for the next phase of their business. They are located in the East and Central – easily accessible.

Responsibilities:

• Troubleshoot and fix Apple devices
• Address customer inquiries, requests, and feedback promptly to ensure high customer satisfaction
• Maintain seamless operational processes
• Manage the ordering and returning of parts efficiently
• Adhere to workplace safety and security protocols
• Communicate with the supervisor regarding customer feedback
• Perform additional tasks and special assignments as required

Requirements:

• Minimum ‘O’ Levels or equivalent
• Preferably with Class 3 driving license

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R23115674 (Chong Jia Jia)

Purpose of the role

This role is to partner with Country Managing Director in the execution of strategic (commercial and operational) initiatives within the country. The incumbent will also be responsible for managing end-to-end project execution for the various key strategic initiatives in their country of operation. With the constant evolution of the Tax-Fee Shopping industry, various key strategic initiatives require competent project management oversight to ensure execution and delivery.

Responsibilities

· Leading Strategic Initiatives and Business Case preparation

o Analyse all aspects of strategic initiatives critically and apply business rationale to support/reject the initiatives and provide alternative recommendations, as needed

o Conceptualizes all new and ongoing strategic initiatives clearly and recommends a practical and feasible delivery timeline

o Lead discussions with upper management on strategic initiatives

o Creates detailed financial analysis and business cases on projects (able to utilize Microsoft Excel effectively for this purpose)

o Leads and responsible for all assigned strategic initiatives from approval to delivery stages

· Project Management

o Creates and executes project work plans and timelines and revises as appropriate to meet changing needs and requirements

o Manages day-to-day operational aspects of the project and scope

o Effectively communicates and leads relevant project information to different level of stakeholders (steering committee, local country management team and local operation/sales team)

o Works with teams in locally and regionally to meet agreed and critical milestones for initiatives

o Facilitates regular status meeting with upper management and project working team (across both local teams and global teams based in Europe and APAC)

o Ensures documents and major digital assets are complete, current, and stored appropriately.

o Resolves and /or escalates issues in a timely fashion

o Prepares the required project documentation (e.g. project handbook, project plans, project reports) and manages the execution of thereof all the projects. This requires establishing and managing the project team and collaborating with project owner. It includes communication around the project with internal and external stakeholders.

o Follows best practices in relation to ‘project management processes’

· Monthly Business Review / Strategic Business Review

o Supports Country Managing Director with Monthly Business Reporting by consolidating the business review deck (projects, commercial updates and controlling sections)

o Supports Country Managing Director with annual / bi-annual Strategic Business review by developing the presentation that houses all strategic initiatives, financial performances and analyses for discussion with upper management

Qualifications and education requirements

· University degree or similar relevant experience

· MBA preferred but not required

· Project Management Certification (PMI, IPMA) an added advantage

· Independent and self-motivating personality

· Persistence in following processes and procedures

· Strong written and oral ability in English

Specific skills and knowledge

· At least 5 years of professional working experience in an analytical or project management type role; management consulting experience an added advantage

· Competent with financial modelling and analysis

· Excellent communication skills across international teams

· Excellent organizational, decision making, and problem solving skills

· Work experience across various functional areas (e.g. Sales, Marketing Operations, Finance)

· Work experience within an international/multicultural environment preferred and an added advantage (e.g. international firms, based in overseas countries as well as country of operation or multi-cultural teams with English as the main language of communication)

· We value candidates who are critical thinkers and self-starters; comfortable in managing ambiguity; willing to pick up new skills and being exposed to new areas of industry and business

Additional information regarding Hiring Process

· All shortlisted candidates are required to complete a Case Study that will be administered by the hiring manager in English

· The Case Study involves a real-life business problem that requires the candidate to analyse the business situation in depth and provide a recommendation with clear and well-supported rationale

· Candidates will be given 4 hours to complete a take-home case study and will need to produce a short presentation (in Powerpoint) and a supporting financial analysis (in Excel) for submission

o Candidates are to provide a time that is suitable and convenient for themselves in order to sufficiently work on the case

o Details will be coordinated if the candidate is shortlisted for this Case Study

· Candidates will then present their answer in a face-to-face interview (either virtual or physical depending on circumstances); including Q&A

BRIEF DESCRIPTION

This position works with the reporting head in the department to execute service agreements at, or above the customers' standards. He or she is accountable to handle principal & agency related shipments; documentation preparation and to also work closely with the Sales Team to deliver excellent service to our customers.

JOB SCOPE

• Timely completion of documentation flow to facilitate the import/export/cross trade shipments.
• Issue shipment related documents (i.e Bill of Lading, invoices, pre-alert, etc).
• Coordinate closely with internal offices / agencies & clients to deliver a seamless supply chain flow.
• Equipment/inventory planning and fulfilment.
• Provide quotations and sailing schedules as requested by a direct inquiry from customers.
• Ensure timely monthly closing of jobs and maintaining relevant files relating to shipments to provide a record and review trail.

WHAT ARE WE LOOKING FOR

• Minimum 1 year operational experience in NVOCC / Co-Loader is preferable for this position.
• Preferably specialised in Logistics/Supply Chain or equivalent will be an added advantage.
• Experience in liasing with Shipping Principals and Agencies will be an added advantage.
• Result oriented, pro-active and possess a positive work attitude with good customer service.
• Fluency in both written and verbal communication skills (English).
• Required Skill(s): Microsoft Office (Word / Excel), preferably Microsoft Outlook as well.
• Salary offer will scale accordingly to your relevant work experience.

ATTRACTIVE COMPANY WELFARE BENEFITS

• 5 days work week
• Medical & Dental Benefit
• Other benefits (revealed during interview phase)

CORPORATE ENTERTAINMENT

• D&D
• Industry Events
• Company gatherings (lunch / dinner / sports related, etc)

WORKING ENVIRONMENT

• Outgoing and Friendly
• Result Oriented
• Flexible and Dynamic
• Opportunities for enhanced learning

PLEASE INCLUDE THE FOLLOWING IN YOUR CV

• Last drawn salary
• Expected salary (salary offer is negotiable and will be in accordance to level of experience)
• Availability
• Reason(s) for leaving current/previous job

We are seeking an Customer Success Executive which will require the candidate to work “behind the scenes” and as “boots on the ground”. The ideal candidate should have multi-aspect project management experience and knowledge in the soft-services / facility management / cleaning industry, willing to be directly involved to understand the details of operations, and able to identify and propose solutions to improve customer success.

• Act as a key point of contact for assigned accounts on all operational and strategic matters.
• Excellent understanding of our contractual Scope of Works with our customers, which contribute directly to the Key Performance Indicators with assigned accounts
• Work with the operational teams to ensure that day-to-day operations run smoothly so that we achieve our customers’ Key Performance Indicators
• Visit, document and analyse customer sites to identify areas and opportunities where we can continuously improve customer experience and generate additional revenue
• Establish productive, professional relationships with internal personnel to coordinate the execution of our products / services.

Basic Salary: $2,000 - $2,300 + OT + AWS & variable Bonus
Working Days: Mon - Friday 9am -5.30pm | Alt Sat 9am – 1pm
Address: Jurong East

Responsibilities:

• Provide customer service support via phone and email.
• Attend to Customer’s enquires on product, RFQ and deliveries.
• Preparing of shipping document and import/export documentation.
• Monitor and ensure outgoing shipments being delivered as prescribed.
• Monitor and ensure incoming shipments being cleared timely.
• Processing of invoice promptly.
• Extract and tabulate data for report analysis using Microsoft Office Suite.
• Performing of general housekeeping within the workplace and maintaining of a safe working environment.
• Perform any other duties as and when assigned by the Management.

Job Requirements:

• Min. 1 years of working experience in related field
• Proficient in MS office
• Able to commit OT as and when required

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Job Description:-

• Attend to enquiries and requests via calls and live chat in a professional and prompt manner;
• Update and complete accurate information on customer interaction in the Customer Relationship Management (CRM) system;
• Ensure effective and timely follow-up as promised to customers;
• Manage customer complaints and feedback with a good closure;
• Perform additional or overtime duties during operational exigencies when required; and
• Assist with ad-hoc initiatives/projects as assigned.

Skills/Requirement:-

• Min. Diploma and above from recognized institutions;
• 1 to 2 years of customer service experience, preferably from insurance/ banking industries; Candidate with no experience may be considered and training will be provided;
• Comfortable conversing with customers from all walks of life;
• Ability to communicate via online chat in a professional manner;
• A team player with good writing, interpersonal and communication skills;
• An individual who possesses a pleasant and cheerful disposition; and
• Relevant insurance certification will be an advantage.

Project Overview:

This project focuses on cultivating a thriving developer ecosystem. By designing and implementing targeted programs, optimizing the developer journey, and fostering strong relationships with key partners, the initiative aims to attract, educate, retain, and empower developers to build innovative applications.

Key Components:

• Program Management: design and implement comprehensive programs for developers, including educational initiatives, support systems and incentive schemes. Ensure ecosystem programs effectively attract, educate, retain and nurture developers.

• Developer Pipeline Optimization: help optimize the developer journey within the ecosystem, from initial engagement all the way through to evolution into fully-fledged businesses.

• Relationship Management: nurture relationships with startup accelerators, incubators, VCs and innovation hubs to identify and attract high-potential developers and startups to the ecosystem as well as provide opportunities and resources to existing ecosystem developers.

• XFN Work: collaborate with internal teams, including Product, DevRel, Marketing and BD, to align ecosystem growth efforts with overall company goals and objectives. Provide technical insights and feedback to inform product roadmaps and enhance developer-focused features.

• Industry Analysis: stay on top of the latest trends, developments and competitive landscape within the broader ecosystem. Conduct market research, analyze developer needs and pain points, and identify opportunities to optimize growth strategies and improve the developer experience.

Deliverables:

• Comprehensive Developer Programs: A suite of well-designed programs (educational, support, incentive) launched and implemented to attract, educate, and retain developers.
• Optimized Developer Journey: A demonstrably improved developer experience within the ecosystem, with streamlined onboarding, enhanced development tools and resources, and clear pathways for developer success.
• Expanded Developer Network: A growing community of active and engaged developers building innovative applications.
• Strategic Partnerships: Established and nurtured relationships with key partners that contribute to a robust developer talent pipeline for the ecosystem.
• Aligned Internal Efforts: Ecosystem growth initiatives demonstrably aligned with overall company goals, as evidenced by collaborative efforts with internal teams (Product, DevRel, Marketing, BD).
• Improved Developer Experience Metrics: Measurable improvements in developer satisfaction, engagement, and productivity within the ecosystem.

Responsibilities

• Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
• Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system.
• Work closely with internal teams to resolve customer issues and follow up as necessary.
• Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
• Assist with the preparation and invoicing of both local and export spare part orders.
• Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
• Maintain and manage the spare parts inventory.
• Take on other duties and project work as assigned.

Requirements:

• Prior experience in customer service, call centers, or banking environments handling calls and correspondence is a plus.
• Customer Service Oriented
• Strong phone etiquette, comprehension, communication, and interpersonal skills.
• Proficiency in MS Office
• Familiarity with SAP is advantageous.
• OJT will be provided to ensure proficiency in all required tasks.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L4Y66965

• Coordinate with customers and handle incoming phone calls.
• Create quotations and provide support to the sales team.

Requirements:

• GCE A Level and above
• At least 1 year of relevant working experience
• Excellent Interpersonal and co-ordination skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303