• Address customer inquiries/complaints via phone/email/fax and ensure appropriate actions are taken and followed through.
• Create and issue quotations/charges for customers, as part of Job Order Processing (JOP).
• Coordinate with subcontractors, customers, and relevant authorities/parties to ensure services are completed within the specified timeline and meet customer satisfaction.
• Organize completed service reports and ensure thorough documentation, uploading them to the SMS system
• Prepare shipping documentation for items to be delivered to customers.
• Manage air ticket reservations and bookings.
• Gather and provide materials/parts for subcontractors or Technicians/Engineers.
• Initiate purchase requisitions for accessories, installation materials, or parts needed for projects/service jobs.
• Maintain organized records of work schedules, filing systems, and documentation.
• Ensure all records and documentation are well-kept and orderly.
• Coordinate and manage schedules for projects and service tasks for all service personnel.
• Handle warranty claims for equipment.

Requirements:

• With Diploma or Higher in related field.
• At least 3+ years of experience in related working experience.
• Excellent communication skills

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected];

EA License No.: 13C6305

Registration No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Attend to patients enquiries.
• Scheduling and registering patients for appointments.
• Providing assistance to patients.
• Handle feedbacks and complaints.
• Other duties as assigned by superiors.

Job Requirements:

• Min. GCE 'N' / 'O' Levels and above
• Relevant experience will have an added advantage

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

Job Summary:

• Basic Salary Range: $2000 – 3800 + AWS + VB
• Time: Mon – Fri 9am – 6pm and alternate Saturday 9am – 1pm
• Location: Changi Cargo

Job Responsibilities:

• Assist customers in daily bookings of cargo sales on our various airline products
• Booking of capacity with airlines and confirmation of capacity with customers.
• Be familiar with the requirements of our various airline products and advise our customers accordingly.
• Assist in administration of cargo bookings, e.g. loading flight reservations into system / template and ensuring all data are accurately updated.
• Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
• Track and monitor shipments status and inform customer accordingly
• Maintain good relationships with both customers and handle customers' enquiries on a timely basis
• Work closely with Billing Team to provide accurate data for invoicing.
• Other duties as assigned.

Requirements:

• At least 1 year of working experience in the related field, e.g. airfreight customer service, co-loading etc.
• At least “O” & “N” Levels.
• Familiar with CCN system.
• Proficient in MS Office and Excel.
• Good communication skill and customer service oriented.
• Flexible / Adaptive to changes and Meticulous to details
• Able to work independently with minimum supervision.
• Candidate may be required to work on shift and weekends.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

David Tang
Registration Number: R23115252
EA Licence No: 16C8004 (Elitez Pte Ltd)

Location: Gul Crescent
Working Hours: 8.15am - 5.45pm
Working Days: Monday - Friday
Salary: $3000 - $3800 (depend of experience)

Responsibilities:

• Must be able to perform troubleshooting on various electrical circuitry
• Engine and hydraulic knowledge with 2 years working experience in manufacturing
• Assist Service Manager to manage the service department
• Able to lead a team of technicians and engineers to provide excellent service support

Requirement:

• Degree/ Diploma/ Certificate in electrical & electronic engineering (AC & DC motors, lead acid & lithium batteries, electrical control circuits）
• Years of hand on troubleshooting experience
• Customer support experience
• Local driving licence is a plus

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

Job Responsibilities

1. Coordinating for following Hospitality Arrangements :

• Arrangements for hotel accommodation for Superintendents, guests and block arrangement for crew (Cruise ships)
• Arrangements for transport for Superintendents e.g. car rental, airport transfer & cabs
• Arrangements for courtesy to be sent to Guests and Superintendents
• Allocates and housekeeping for Superintendents’ Offices and VIP rooms, including the following :

i. Arrangements for PCs and fax machines to be set-up in Superintendents’ offices

ii. Arrangements for the conversion of telephone lines to IDD as and when requested

iii. Provision of stationery, overalls, safety shoes etc. for Superintendents

iv. Arrangements for laundry services

• Assist Superintendents with flight ticket bookings and validations, visa extensions

2. Carrying out the following Administrative Tasks with the Assistance of the CRA :

• Updates weekly and distributes Superintendents’ List to Senior Managers, SRMs, Sales, CR and Marketing personnel
• Updates customers/Superintendents’ profile in Sembsap1 system
• Update hotel corporate rates
• Oversees the management of canteen e.g. food service standard, cleanliness, housekeeping and price control
• Checks invoices and canteen bills
• Carries out costing for promotional items and VIP room dining
• Responsible for procurement and stock control of corporate gifts, souvenir and promotional items
• Recording of all bookings/orders for hotels, transport, etc

3. Coordinating the Arrangements of Customers’ Functions/Events e.g.

• ASMI Dinners
• Christmas and New Year Parties (Gifts, cards, lunches, decorations)
• Superintendents’ birthday arrangements (Cards)

4. Cultivate Relationships with customers

• Morning and afternoon rounds to Superintendent’ offices to monitor customer feedback
• Attendance at lunches dinners, Sundowners and other functions
• Manages hospitality programmes for in-house Superintendents e.g. :

i. Bookings of restaurants for Superintendent and PMs

ii. Arrangements for VIP lunches and dinners for the Shipyard. Organising of recreational activities

e.g. Sports and games for ship officers and crew

5. Ensure that customers’ complaints / feedback is channelled to relevant departments for action

6. Ensure the safety of personnel through compliance with Occupational Safety and Health and Environment Regulations

7. Ensure the Health, Safety and Environment operating procedures are followed and counsel employees about compliance as necessary

8. Participate in the preparation of Safe work, Environmental control and Emergency procedures

9. Ensure that all Health, Safety, Environmental & Quality (HSEQ) plans are followed

10. Any other associated tasks and responsibilities assigned from time to time

Job Requirements

• Able to develop good working contacts and good relationships with customers
• Willing to undertake other assignments when called upon
• Excellent interpersonal skills, handling and managing customers' complaints, ability to co-ordinate and organise levents and functions
• Minimum GCE 'N' Level with relevant working experience
• Minimum 3 years of customers relations experience

Our Address and Working Hours:

Seatrium (SG) Pte. Ltd.

(Benoi Yard)

15 Benoi Road, Singapore 629888

(Islandwide transport provided)

Working hours

Monday – Thursday: 8:00am – 5.15pm

Friday: 8:00am – 4.30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium (SG) Pte. Ltd. and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Salary: $2,500 - S$2,800 + AWS + Bonus

Working Day:Mon – Fri, 9am – 6pm

Location: Taiseng

Responsibilities

• Address and respond to customer inquiries regarding products and orders through email, phone, and in-person interactions.
• Assist with customer service appointments and address product-related questions.
• Organize and manage inventory to ensure timely order fulfilment.
• Perform daily administrative tasks related to operations and logistics.

Requirements

• Degree or diploma, or equivalent qualifications.
• Basic proficiency in Microsoft Office applications.
• Experience with managing e-commerce platforms is a plus, but training will be provided if necessary.
• Unloads and pack ordered items (5 – 10kg)

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

Job Description:

- Serve as the primary point of contact for client inquiries, concerns, and project updates, ensuring timely and effective communication at all stages of the process.

- Managing client relationships and providing excellent customer service.

- Collaborate closely with the internal department to understand client requirements and expectations and ensure that project deliverables meet or exceed these standards.

- Creating positive, long-lasting relationships with current and potential clients

- Perform administrative duties such as sorting of documents and databases, filing, Issuance of commercial documents such as quotation and invoice, payment collection

- Other ad-hoc duties as assigned.

Requirements:

- Bachelor’s degree or higher in any field.

- Demonstrated ability to handle multiple tasks efficiently and effectively.

- Excellent organisational and communication skills, both written and verbal.

- Previous experience in a related role is advantageous but not mandatory.

- Ability to work independently as well as part of a team in a fast-paced environment.

Responsibilities:

• Prepare and serve alcoholic and non-alcoholic beverages to customers according to established recipes and standards.
• Provide excellent service to customers by taking food and drink orders, serving them, and presenting and closing checks.
• Maintain a clean and tidy work area, ensuring that all equipment, utensils and glassware are sanitized and stored properly.

Requirements:

• Must be self-motivated and able to work effectively in a fast-paced environment.
• Possess a warm and cheerful personality; with high levels of energy and motivation to provide exceptional customer service.
• Fluent in English, with proficiency in additional languages being a plus.

We are seeking a friendly and outgoing individual who enjoys engaging with customers to join our team. If this describes you, we would be delighted to have you on board! Submit your CV to us today!

We are representing our client (one of Asia’s largest diversified Real Estate groups headquartered in Singapore) to look for an experience Customer Experience and Operations (Digital Platforms) to join their dynamic professional team to support its real estate business with full stack capabilities.

Customer Experience and Operations (Digital Platforms)

(Senior / Executive)

Fresh graduates are welcome to apply too

We are seeking a passionate and experienced individual to perform the day-to-day activities within the Customer Experience & Operations function under Digital Platforms to define and drive initiatives.

The incumbent will join a dynamic team in a fast-paced, rapidly changing environment, and contribute towards new concepts in the retail, workspace and rewards space. The ability to understand both business and technical aspects, and proven execution skills are important aspects of the role, along with exceptional communication skills. The role is suitable for someone who is self-motivated, passionate about continuous improvement, has perseverance in solving problems, and with strong analytical skills.

Responsibilities

• Deliver best in class digital operations across digital marketing planning, tracking, campaign management and reporting, in line with expectations, providing feedback and advice on how to achieve the best performance and results
• Support business units in ensuring that we have best in class digital marketing campaign roll outs, data capture, organization, and activation using our digital platforms products
• Uphold a seamless and efficient way of working between business units and collaborate effectively with cross functional teams such as Platform Marketing, Merchant Success, Customer Experience, Business Development and Product team
• Measure campaign performance against forecasts, optimising results for continued improvement and provide new ideas, solutions and sharing of effective campaign strategies
• Continual assessment and development of best practices and approaches to optimisation, digital campaign management and business process improvement
• Understand and utilise relevant data and analytics to gain insights on campaign performance

Requirements

• Degree / Diploma in Operations, Marketing or equivalent
• Preferably at least 2 years of experience in either ad / campaigns operations or in CRM / eCommerce related fields
• Experience managing several stakeholder relationships across suppliers, internal and customers
• Strong operational experience
• Knowledge of analytical methodologies and tactics for optimising Data Driven Marketing campaigns (i.e., segmentation, predictive response models, etc.)
• Handle multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly
• Strong listening, negotiation, presentation, verbal, and written communication skills, ideally comfortable in a consultative, client-facing environment
• Ability to work collaboratively as part of a cross-functional team
• Conduct descriptive and quantitative analysis to validate hypothesis and support decision-making
• Contribute to process improvement by flagging potential issues or enhancement opportunities
• Keep abreast of industry and competitive trends to identify and develop innovative marketing campaign

We regrets that only shortlisted candidates will be notified

Working Day: 5 Days work week

Working Hours: 11am - 9pm

Location: NTU Singapore

Salary Range: $2500

Job Scope:

• Serving halal food at the canteen
• Take order, billing from POS
• Provide counter/take-away service
• Dishwashing
• Any other duties as assigned by management

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Customer Management:

Customer Service Oversight:

Supervise and mentor customer service teams to ensure prompt, courteous, and effective resolution of customer inquiries and complaints.

Develop and implement customer service policies and procedures to enhance customer satisfaction and loyalty.

Performance Metrics:

Establish and monitor key performance indicators (KPIs) for customer service activities.

Analyze customer feedback and service data to identify trends, areas for improvement, and training needs.

Customer Relationship Management (CRM):

Manage the CRM system to track customer interactions, sales, and support activities.

Ensure accurate and up-to-date customer information and generate reports for strategic decision-making.

Communication:

Act as a liaison between customers and other departments to resolve issues and improve overall service.

Develop and distribute regular customer service reports to senior management.

Logistics Systems Management:

Logistics Operations:

Oversee the end-to-end logistics operations, including warehousing, inventory management, transportation, and distribution.

Ensure efficient and cost-effective logistics processes that meet customer demands and delivery schedules.

System Implementation and Management:

Implement and maintain logistics management systems (LMS) and other relevant technology solutions.

Integrate logistics systems with other business systems (e.g., ERP, CRM) to improve data accuracy and operational efficiency.

Supply Chain Coordination:

Collaborate with suppliers, carriers, and third-party logistics providers to optimize the supply chain.

Negotiate contracts and agreements to secure the best terms and conditions for the company.

Continuous Improvement:

Identify opportunities for process improvements and implement best practices in logistics and supply chain management.

Conduct regular audits and assessments of logistics operations to ensure compliance with industry standards and regulations.

Reporting and Analysis:

Prepare and present regular reports on logistics performance, including metrics on cost, efficiency, and delivery times.

Use data analytics to forecast demand, manage inventory levels, and optimize routing and transportation schedules.

Responsibilities:

• Attain growth and meet sales objectives.
• Develop and execute a strategic business plan to broaden the company’s customer base and maintain a robust presence.
• Foster and advocate for enduring customer relationships by collaborating with them and comprehending their requirements.
• Provide sales, revenue, and expense reports, as well as accurate forecasts, to the management team.
• Recognize emerging markets and shifts in the market landscape while remaining thoroughly informed about new products and competitors.

Requirements:

• With 4 years of corporate sales experience in the electrical field.
• Exceptional customer service and presentation skills.
• Positive, dynamic and results-oriented

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Sales Account Manager

Location: Joo Chiat Rd

Working Days: 5 days, Monday to Friday

Working hours : 9am to 6.00pm

Salary : $3200-4000+Com( No aws or bonus, no allowance, no company transport)

CURRENT TEAM STRUCTURE: 1 Sales Director, 2 Sales Account Managers

TRAVELLING: Not required, except for Company Trip

Job Scope

-is looking for an Account Manager to create long-term, trusting relationships with our customers.

-The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.

-You will be fully working from office.

•⁠ ⁠Proactively own and manage a portfolio of enterprise-level accounts and become their trusted advisor and influencer.

•⁠ ⁠Possess a comprehensive understanding of monday.com solution and connect that knowledge directly to customer ROI.

•⁠ ⁠Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.)

•⁠ ⁠Be an expert on the monday.com platform, with a deep understanding of our capabilities and value.

•⁠ ⁠Consult with customers on their internal processes and challenge leaders to drive change across their organization.

•⁠ ⁠Create and implement internal promotion programs within customer organizations to generate awareness and drive usage of monday.com.

•⁠ ⁠Partner with others at monday.com to ensure successful account management and surface customer inputs back.

Skill Requirement

•⁠ ⁠Preferably 4+ years of B2B SaaS sales, account management or consulting experience working with large, enterprise-level accounts (> 50-150K ACV)

•⁠ ⁠Proven experience as the owner of the full sales cycle, from identifying expansion opportunities to building the relationships with key stakeholders to negotiation and contracting

•⁠ ⁠Prior experience in Strategy consulting - advantage

•⁠ ⁠Strong customer-facing and presentation skills with the ability to establish credibility with executives

•⁠ ⁠Superb written and verbal communication skills

•⁠ ⁠Positive attitude, empathetic, and energetic

Responsibilities:

• Carry out examinations, maintenance, and servicing on diverse material handling machinery at client locations.
• Perform customer assessments following task completion, document observations, and suggest safety-oriented corrective measures.
• Collaborate with sales associates to address customer service requirements, utilizing digital platforms for streamlined correspondence.
• Identify potential sales prospects and avenues for service enhancement.
• Compile and promptly submit accurate service documentation.
• Ensure the safe operation and maintenance of company assets and vehicles.
• Comply with safety protocols and promptly report identified hazards.
• Execute field tasks in line with Environmental, Health, and Safety (EHS) guidelines.

Requirements:

• Min NITEC in Mechanical or Electrical Engineering
• At least 2 years of relevant experience in the similar industry
• Proficient in MS Office applications
• With technical knowledge of material handling, construction or related.

Interested candidates who wish to apply for the advertised position, please click on the APPLYbutton below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Customer Service Management

1. Greet and assist customers with their inquiries and transactions.
2. Provide accurate and prompt information about products and services offered by RHB
3. Support implementation of customer service initiatives within the Branch
4. Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies
5. Collaborate with internal stakeholders such as Product team from various departments, operations to address customer needs and improve service delivery

Complaint Management

1. Ensure complaint and issue highlighted by Customer are being resolved  timely. Escalate complex or sensitive customer issues/complaints to Supervisor for immediate attention and resolution.
2. Collaborate with internal stakeholders to ensure issues/complaints are resolve promptly

Branch Operations

1. Support the daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities:

1. Verify customer’s identification and ensure proper authorization and documentation for any transaction requests
2. Handle cash management tasks including deposits, withdrawals and reconciliations
3. Account Opening
4. Maintain accurate records and documentation for all transactions
5. Any other activities prescribed in the Branch Operational Manual

    2. Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service

Regulatory Compliance and Risk Management

1. Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch

We are looking to welcome a Customer Service Representative to join our Global Customer Service Department. You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Manager. 

Closing Date: Applications will close on Tuesday 9th July 2024.

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you'll be doing:

• Take ownership of customer queries received via phone, email, live chat, and in person through to resolution in line with policies/procedures, KPI’s and Customer First training best practices. Striving to increase customer satisfaction/first-time resolution and reduce the need for customers to contact.
• Take responsibility for the processing of orders, invoices, quotes, returns and claims in a timely and accurate manner, responding appropriately and swiftly to queries, problems and special requests from customers, accelerating these to team leaders and managers where appropriate.
• Resolving product or service problems/queries by clarifying customer issues, determining the root cause of problem, selecting and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.
• On the back of customer contacts review the customer self-help portals (where they exist) and suggest new content or amendments to the relevant team.
• Managing day-to-day business processes, liaising with other departments where appropriate.
• Suggesting amendments to Standard Operating Procedures (SOP).
• Maintaining knowledge of department policies, processes, procedures, and systems used, developing an internal network to increase knowledge.
• Providing support to team members.
• Active participation in meetings, expressing your viewpoint but also recognising and listening to others.
• Suggesting improvement ideas and assisting with the implementation of those ideas to improve customer satisfaction, increase productivity or reduce costs.
• Using Salesforce to manage customer contacts and workflow in line with the SOP.
• Using SAP/Salesforce to manage orders/invoicing.
• You achieve personal objectives and, work to agreed KPI’s and targets including quality assurance.
• In addition to the above, this role may also be required to help on projects and workload as determined by business needs and the Manager.

• Attractive remuneration package
• Island wide locations / 5.5 days office hours with occasional night clinic coverage
• Good career exposure and opportunity

As a Patient Service Officer (GP Clinic), you will be responsible for the following duties:

• Accurately document patient admissions.
• Monitor bill sizes closely to ensure they fall within existing insurance coverage limits.
• Collaborate with various departments and doctors to provide necessary information and documentation.
• Communicate with patients or payers regarding outstanding bills.
• Undertake additional tasks as assigned.

Requirements:

• Possess GCE ‘N’ or ‘O’ levels
• Possess good communication, customer service and interpersonal skills.

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email: [email protected]

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.
EA LICENSE : 19C9777

Job Description:

• Attend to patient enquiries over the counter to provide information on clinic services
• Update patient registration information and process medical records in accordance with standard operating procedures and clinic guidelines
• Provide quality customer service to patients
• Assisting in all day-to-day administrative duties.
• Ensure proper maintenance of clinic facility for cleanliness and positive image
• Perform other ad-hoc departmental tasks/activities as assigned by the management.

Job Requirements:

• Min N/O level and above
• No working experience is required as on-the-job training is provided

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

6 months Contract work - July to Dec 2024

Working days: 5 days work week

Location: Kallang

Job Scopes:

• Preparing quotations
• Communicating with customers
• Handling phone inquiries
• Assisting the sales team
• Organizing and filing documents
• Performing other ad-hoc tasks as assigned

Requirements:

• At least A Level or Diploma
• Overtime Required with Overtime Remuneration

Aurora Asia Pacific (21C0671)|Ying Kee (R21103783)

Sales | Migration Service | Up to $3k | Orchard

Working Hours: Monday to Friday from 9.00am to 6.00pm
Working Location: Orchard
Salary range: SGD 2,500 – 3,500 + commission

Job Duties:

• Attend to phone calls and email enquiries
• Set up and conduct consultations in person or via video calls
• Follow up closely with potential prospects
• Assess and advise clients regarding eligibility, expenses, timeline and visa options
• Pro-actively monitor changes in immigration laws and regulations
• Provide regular updates and actively follow up with clients before and after-sales
• Be the main point of contact to identify and resolve clients’ concerns promptly
• Preparation of weekly reports for performance tracking and appraisal
• Develop and maintain a good working relationship with the documentation team
• Attend to any other related duties assigned by management

Requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field.
• At least 2 years above of sales experience

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Responsibilities:

- Service customers in the repair and modification works of switchboards and its related equipment.

- Test and commission of switchboards on board vessels or on-site to the satisfaction of customers, if assigned as added duties.

- Liaise with customers on their requirements and provide feedback to our Sales and Marketing Department.

- Perform other jobs on-site which include coupling of switchboards, rework and modifications etc.

- Prepare to work long hours, over the weekends and holidays, if required by customers.

- Being assigned to carry out overseas' commissioning work when required.

- Maintain good teamwork among the staff.

- Maintain good housekeeping in the office and other facilities such as test equipment, tools etc.

- Observe and adhere to safety rules during performance of every task.

- Take on added tasks / responsibilities as assigned by the superiors.

- Follow the procedures of the Quality Management System for effective implementation and control

Job Requirements:

- Nitec / Diploma in Electrical or equivalent

- 1 year of relevant experience

- Fresh are welcome to apply

- Able to start work immediate

- Transport pick up at CCK, Bukit Batok and Jurong Point

The Service Crew is responsible for presenting menus to patrons. He/She takes orders and answers questions on meal items. He/She makes recommendations and serves food/beverages to customers. He/She prepares the bill that itemizes total meal costs and sales taxes. He/She performs cashiering duties. He/She may also be required to prepare the food.

Pay Package

• Salary: Up to $2800
• Yearly performance bonus: Up to 1 month of salary
• 5 days work week, inclusive of 1 weekend work day

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records.
• Participate in trainings, tests and audits when required.

Requirements:

• Proficient in MS Excel / office
• Customer service oriented
• Able to work in any of the following shift: AM – 7:30AM to 5:00PM; MID - 9:00AM to 6.30PM; PM – 12:30PM to 10PM (Shift shall be rostered. - With 1 hour of meal time)

Key Responsibilities:

• Order and Inventory Management: Efficiently handle online sales orders and maintain optimal inventory levels.
• Product Listing and Promotions: Accurately list new products and implement promotional activities to boost sales.
• Customer Support and Communication: Provide prompt responses to customer inquiries, handle inbound calls and emails professionally, and ensure high customer satisfaction.
• Coordination and Administrative Duties: Collaborate with warehouse staff, follow management directives, and perform daily administrative tasks efficiently.
• Reporting and Analysis: Prepare and analyze reports on sales performance and key metrics.
• Reputation Management: Monitor and address customer reviews and feedback to maintain a positive brand reputation.
• Customer Order Processing: Process and follow up on customer orders, including quotations, pricing, availability, and shipment confirmations.

Qualifications:

• 2-3 years of E-commerce platforms & customer service experience.
• Strong passion for customer service with a commitment to ensuring customer satisfaction.
• Excellent communication skills, both verbal and written, with professional telephone etiquette.
• Meticulous in providing accurate information and adept problem-solving skills.
• Exceptional organizational skills and attention to detail.
• Strong work ethic, positive attitude, and genuine desire to learn
• Proficiency with e-commerce platforms is highly desirable.
• Minimum Diploma in any discipline.

What We Offer:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and career advancement.
• A supportive, collaborative, and innovative team environment.

Job Description:

1. Provide execution-related advisory services for trading clients, offering advice on market conditions and financial market matters. Proactively handle clients’ enquiries on trading-related matters.

2. Ensure and facilitate the proper execution of trades for clients in an accurate and timely manner.

3. Play an integral role in the growth and maintenance of real-time foreign exchange trading platforms.

4. Collaborate with stakeholders to deploy business requirements into a workflow.

5. Experience in development work in a team-based environment to deliver live production.

6. Understanding all business systems, processes, and procedures

7. Monitor market movements to conduct risk control, oversee customer's risk parameters and margin exposures, and implement measures such as margin calls or forced liquidation when necessary.

8. Monitor and ensure clients’ trade activities are always carried out in compliance with internal policies/ guidelines and regulatory requirements.

9. Perform initial diagnosis and investigation of trade rejection, and troubleshoot any technical enquiries concerning trading platforms.

10. Exception handling of trades during system downtimes. Identify and rectify performance bottlenecks.

11. Proactive individual who is resourceful in providing alternative solutions for clients.

12. Participate in the development and launch of new product offerings, trading systems, and other ad-hoc projects.

Requirements:

• Bachelor’s degree holder in Finance or business-related disciplines.
• Preferred industry experience in FX front office matters (systems, risk management liquidity aggregation, etc).
• Certifications in CMFAS M2A, M5, and M6A will be an advantage.
• Good knowledge of Fundamental and Technical Analysis in the Forex market
• Excellent interpersonal skills with the ability to work independently and collaboratively.
• Pro-active and capable of problem-solving in a fast-paced environment.
• Able to work night/rotational shifts and on SG holidays.
• Able to communicate in English and Chinese due to frequent interactions with China HQ and Chinese-speaking clients