Job Description:

• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
• Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status

Skills Required:

• Working experience as a Service Desk Analyst
• Experience on Microsoft Exchange / Outlook,Microsoft Windows

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Working Hours:

Staggered working office hours

5.5day/wk

Location:

Punggol

Jobscope:

• Patient registration
• Assisting patients with enquiries at the self service kioks
• Schedule appointment
• Collecting payment

Interested candidates, kindly send a copy of your resume to: [email protected]

Jessica Fong Zhi Tong [R1879124]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

JOB DESCRIPTION

Joining the company as a trainee, you will be assigned a mentor who will work closely with you in your first 6 month as you become familiar with the role and industry. During this time, you will see first-hand what goes into ensuring a private jet charter goes off with ease. You will learn everything from how to build a successful sales list, work with HNWI and of course, how to administer a charter flight all whilst delivering service beyond expectation.

Salary: $2200 - $2900

Monday - Friday l Alternative Half Day Saturday

8:45am - 5:30pm / 9am - 1pm

Office Location: Genting Road - Geylang

Requirements:-

1. Possess a valid Electrical Technician License.
2. Minimum Higher NITEC in Mechanical / Electrical / Electronics.
3. Possess Class 3 driving license
4. Knowledge of MS Office applications.
5. Experience in Electrical / Refrigeration trouble shooting is advantageous.

Responsibilities:-

• Provides responsible service, repair and installation services to our customers in a professional manner
• Accurately diagnose, service, repair, and maintain product in optimum operating condition
• Reviews product performance and quality and communicate to Technical Director any downward shifts in performance and quality
• Perform testing and inspection on finished goods for quality issues and perform corrective actions
• Provide assistance and technical service requests to and by project clients
• Other duties as assigned by Technical Director and/or management
• Manage KDK quality claims
• Achieve department KPI

Chin See Min Reg No. : R22107450

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Provide patients a positive experience while they are being treated at our dental clinic and support the running of the practice.

Duties and Responsibilities

• Manage all inbound telephone and email inquiries.
• Management of voice and handphone messages.
• Reminder calls for appointment confirmation.
• Scheduling and rescheduling of appointments for patients.
• Registers patients by verifying that patient's record is up to date and accurate.
• Check patients’ medical history and drug allergies.
• Check for insurance coverage and intention to use insurance or government subsidies.
• Collects payment from patients, applies payments to patient accounts in the computer system, and reconciles daily cash reports.
• Locating patient files and cases.
• Prepare PowerPoint for doctor counseling.
• Process claims with insurance companies and government agencies.
• Liaising with dental labs for sending and receiving of cases.
• Recording of lab charges.
• Educate and teach patients on the correct use of braces and Invisalign.
• Other adhoc duties.

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area
• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience
• Manage and coordinate activities with people, products and equipment to maximize sales and profitResponsibilities

Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team
• Check readiness of restaurant for service day and brief service crew on staffing roster for service day
• Manage customer flow and seating arrangement
• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary
• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary
• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues
• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task
• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards
• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant
• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions
• Provide training to encourage role rotation amongst service staff
• Train and monitor staff in the company SOPs (standard operating procedures)
• Ensure workplace safety practices

Job Responsibilities:

• Work with internal and external customers to provide technical assistance with Bray valves, actuators, and control products.
• Receive and process product returns and evaluations of defective valves & actuators.
• Handle the repair of Bray valves, actuators & controls.
• Provide field evaluations and repair Bray products as required.
• Utilize our ERP systems to receive, stage & transfer products to other departments.
• Modify, rebuild, setup and calibrate actuator switchboxes and positioners
• Permanent work authorization for Singapore required

Ideal Experience/Minimum Qualifications:

• Minimum five (5) to ten (10) years’ experience as a field technician or technical support position in the building automation and controls industry
• Prior experience with valve actuation and/or control valves is preferred
• Electrical and pneumatic actuator troubleshooting experience
• Experience with Multimeter Troubleshooting of Electrical Systems
• Ability to configure, calibrate and commission digital equipment
• Knowledge of DDC control systems, Bacnet and Modbus networks is a plus
• Ability to read and interpret Electrical Control and Mechanical Control Drawings
• Ability to interpret P&ID Drawings
• Computer skills: MS Office applications (Excel, Word, Outlook) LN, outlook, CRM and other applicable software
• Able to Lift 50 Lbs. or less periodically
• Must have a valid driver’s license
• 5 years experience in valve and automation controls experience (Electric, Pneumatic and Hydraulic)

Responsibilities

Restaurant Operations

o Execute assigned area of responsibility (e.g. greeter, runner, bartender, cashier) based on SOP

o Set up restaurant for service day, which include but not limiting to checking on availability of food item and special menu, guest reservation status, service area set-up, cash register and payment machines

o Provide service to customers

o Execute proper cash management

o Preparation and serving of all drinks, beverages and dessert items

Restaurant Management & Planning

o Address customers’ complaints in accordance to guidelines and to escalate issues to supervisors when necessary

o Identify and report all potential problems and to provide recommendations pertaining to the provision of services, food quality and cleanliness

Quality Assurance & Control

o Comply with SOP and safety requirements

o Ensure quality of food is up to the prescribed standard

o Ensure safety and hygiene standards are maintained by inspecting and cleaning of all utensils and restaurant area

o Identify and report unsafe and/or non-compliant conditions and behaviors pertaining to personal and food safety

People Management

o Perform as a reliable team member and communicate clearly and audibly.

Responsibilities

• Control, manage and oversee claims and customer services delivery for products distributed and serviced in the SAP region ensuring all contracted service levels and KPI’s are met
• Manage all Governance Meetings with the Service Partner
• Ensure that there are no data breaches and that all agreed processes are met by the Service Partner
• Manage all complaints received from any stakeholder, ensure that they are resolved and reported with full service recovery in place
• Update Brokers and Agents on any enquiries received regarding claims
• Carry out regular reviews of all pending claims cases and ensure process improvements are put in place
• Ensure that the Service Partner is fully aware, and have embedded, any changes in guidelines, product changes and process updates
• Support and where necessary, manage Agent and Broker meetings
• Act as the key point in the SAP region for all new product launches, projects and on-boarding of new customer groups
• Provide training to the Service Partner for customer service skills, claims adjudication protocols and product knowledge including validation testing and service skills
• Adjudicate claims and provide guidance on claims assessment to the Service Partner
• Deliver performance reports as required by the business
• Carry out claims analysis in order to present key statistics and information to the key stakeholders
• Ensure claims referred to Global Claims Control (GCC) are managed within 24 hours of receipt; provide approval and decline decisions in accordance with policy wording; provide additional guidance where more information is required
• Work closely with the Service Partner to assist in delivering customer service standards in line with their contractual obligations
• Oversight and management of the adherence to customer service protocols whether by voice or in writing to the customer and/or agent in line with agreed processes
• Relationship management – building a strong relationship with the key staff within the Service Partner
• KPI Reporting for the month delivered by the 10th day of the month following
• Excellent service delivery from the Service Partner – meeting all the agreed SLA’s
• Demonstrating the ability to handle commercial decisions as needed to respond to customer issues

Requirements

• Account servicing in insurance sector is a must
• Strong customer service skills
• Confidence in decision making
• Ability to work on own initiative
• Positive work ethic

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Service Delivery Manager (Mobile Cellular)

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in mobile cellular network
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Strong in Communication Systems.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

We regret only shortlisted candidate would be contacted.

Yong Zhehan @Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

1. Management of Rewards queries from HPB Mailbox/Hotline
2. Management of rewards adjustment
3. Ops Admin Management
4. Marketing Support
5. Site Visiting

• Diploma or above, preferably in business administration
• 3 to 5 years of working experience, preferably in Customer Care Management and/or Ops Admin Management
• Good customer service, communication, project management and time management skills,
• Proficient in Microsoft Office tools, e.g. Excel, Powerpoint, Word, Outlook etc.
• 3 days in office / 2 days work-from-home
• Only Singaporeans are welcome to apply for this role.

Working Hours

• Mondays – Thursdays: 8.30am to 6.00pm including 1 hour for lunch
• Fridays: 8.30am to 5.30pm including 1 hour for lunch

Job Info:

• Salary: Basic from $4000 - $5000 + Transport Allowance $450 + Handphone Allowance $80 + VB + Flexi Dollars
• Working Hour: Monday - Friday (08:30 AM - 05:30 PM); Saturdays (Alternate): 08:30 AM - 12:30 PM
• Location: Outram Park MRT

Job Scope:

• Oversee daily operational activities
• Manage cost recovery processes
• Handle customer feedback/complaints and ensure service recovery
• Coordinate vehicle maintenance, repairs, breakdowns, accidents, and claim settlements
• Supervise the operation and maintenance of the vehicle fleet
• Ensure compliance with LTA regulations and reporting requirements
• Oversee new rental and project initiatives
• Develop and implement preventative maintenance programs
• Manage repair and maintenance budgets
• Handle vendor management and relationship building
• Resolve escalated issues requiring coordination with other departments
• Plan fleet utilization and vehicle movement
• Manage staff welfare, discipline, work performance, and HR matters
• Take the lead on all departmental and company matters
• Perform ad hoc duties as assigned by supervisors

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Provide patients a positive experience while they are being treated at our dental clinic and support the running of the practice.

Duties and Responsibilities

• Manage all inbound telephone and email inquiries.
• Management of voice and handphone messages.
• Reminder calls for appointment confirmation.
• Scheduling and rescheduling of appointments for patients.
• Registers patients by verifying that patient's record is up to date and accurate.
• Check patients’ medical history and drug allergies.
• Check for insurance coverage and intention to use insurance or government subsidies.
• Collects payment from patients, applies payments to patient accounts in the computer system, and reconciles daily cash reports.
• Locating patient files and cases.
• Prepare PowerPoint for doctor counseling.
• Process claims with insurance companies and government agencies.
• Liaising with dental labs for sending and receiving of cases.
• Recording of lab charges.
• Educate and teach patients on the correct use of braces and Invisalign.
• Other adhoc duties.

Position Purpose

• Carry out specific range of operation tasks within clearly defined SOP (standard operating procedures)

• Work independently and as a reliable team member, carrying out assigned task and know when to request for help or advice

Responsibilities

• Restaurant Operations

• Execute assigned area of responsibility (e.g. greeter, runner, bartender, cashier) based on SOP

• Set up restaurant for service day, which include but not limiting to checking on availability of food item and special menu, guest reservation status, service area set-up, cash register and payment machines

• Provide service to customers

• Execute proper cash management

• Preparation and serving of all drinks, beverages and dessert items

Restaurant Management & Planning

• Address customers’ complaints in accordance to guidelines and to escalate issues to supervisors when necessary

• Identify and report all potential problems and to provide recommendations pertaining to the provision of services, food quality and cleanliness

Quality Assurance & Control

• Comply with SOP and safety requirements

• Ensure quality of food is up to the prescribed standard

• Ensure safety and hygiene standards are maintained by inspecting and cleaning of all utensils and restaurant area

• Identify and report unsafe and/or non-compliant conditions and behaviors pertaining to personal and food safety

People Management

• Perform as a reliable team member and communicate clearly and audibly

Service Delivery Manager (Biometrics, Data Centre)

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in IT infrastructure, system and networking.
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Experience in handling Biometrics and Data Centre Management.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

We regret only shortlisted candidate would be contacted.

LEE SOO HONG (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

about the company

Our client, one of the largest life insurance companies globally.

about the job

In this role as a Customer Service Specialist, you will be required to communicate to clients and writing with the ability to communicate with all stakeholders, be resourceful and able to provide a solution within the agreed turnaround time.

In order to be successful in this position, the ideal incumbent must be able to deliver a smooth customer service experience to all customers through email communication and online chat, you will be expected to manage all feedback received and handle them with urgency and care to provide an outcome that is both fair and satisfactory.

The ideal incumbent will be expected to manage the day to day email communication with customers and distributions and provide quality customer service through reviewing, assessing and providing the response in a timely manner and meet SLA of 90% email resolution within 5 working days. You will be required to work with different business units to provide a one stop solution to the customers and resolve feedback or issues raised by customers or sales representatives.

** Office is centrally located at CBD
** 1 year contract with 1 month completion bonus + 22 days Annual Leave & full medical benefits/insurance
** Opportunity to convert to perm or extension (depends on performance)
** Offers hybrid work arrangement and hot desk
** Contract staff will enjoy good medical benefits and annual leave

skills and experience required

• Passionate about serving customers and provide outstanding customer service quality
• 2+ years of experience in customer service industry - ideally in Financial services sector
• Candidates with prior experience as financial consultant/advisors are welcome to apply
• Knowledge in Lifeasia, CRM, communication tools and financial products is an advantage
• Highly analytical and self-motivated
• Fast learner, effective in problem solving

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

Service Delivery Manager

Job Description & Requirements

Our esteem client is looking for a Service Delivery Manager

The Service Delivery Manager ensure IT Infrastructure Service delivery meets quality standards and identifying areas for improvement, and implementing corrective actions as necessary

Responsibilities:

• Good in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Involved in managing the IT Service Delivery Operation and Management.
• Experience in handling Project Budgeting, Delivery, Scheduling and Management.
• Good in Client, Vendor and Stakeholder Management.
• Managing Service Delivery Contracts with customers. Negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Involved in Service Delivery Management.

Requirements:

• Strong in Service Delivery Management.
• Knowledgeable in IT infrastructure, system and networking.
• Experience in Managed Service Scheduling, Budgeting, Delivery and Management.
• Demonstrated Service Delivery Management and Project Management.
• Demonstrated experience in Managing service delivery budgets, including resource allocation, cost management, and revenue forecasting.
• Min. 5 years of Service Delivery Management.
• Good Degree in Electrical, Electronic Engineering

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

We regret only shortlisted candidate would be contacted.

Kelvin Lee (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

As a Salesforce Service Cloud Specialist, you will play a key role in enhancing our Salesforce Service Cloud implementation and providing technical support for application remediation and engineering support. Your responsibilities will include:

• Providing technical support for Salesforce Service Cloud, ensuring the smooth operation of the platform and addressing any issues or discrepancies.
• Utilizing advanced proficiency in Salesforce Service Cloud and Salesforce Marketing Cloud Customer Data Platform to enhance and optimize our customer service processes.
• Conducting application remediation tasks, troubleshooting IT issues, and providing engineering support to ensure the integrity and reliability of our Salesforce ecosystem.
• Collaborating with cross-functional teams to implement Salesforce Service Cloud enhancements and address business requirements effectively.
• Utilizing your basic understanding and hands-on experience with HTML/CSS/JS and Ampscript for Marketing Cloud/Interaction Studio to customize and optimize customer interactions and campaigns.
• Troubleshooting ETLs, web campaigns, and web tagging for personalized interactions using Interaction Studio.
• Leveraging your knowledge of Sales and Service Cloud to generate reports and perform basic administrative tasks to support business operations.

Requirements

• Advanced proficiency in Salesforce Service Cloud and Salesforce Marketing Cloud Customer Data Platform.
• Hands-on experience with HTML/CSS/JS and Ampscript for Marketing Cloud/Interaction Studio.
• Strong understanding of personalization techniques, particularly within Interaction Studio, including troubleshooting ETLs, web campaigns, and web tagging.
• Proficiency in Sales and Service Cloud, including report generation and basic administrative tasks.
• Experience in application remediation, IT troubleshooting, and engineering support.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Salesforce certifications (e.g., Salesforce Certified Service Cloud Consultant, Salesforce Certified Administrator) preferred.

We are looking for a Contract Patient Service Associate/ Clinic Assistant to be outsourced to our clients from the healthcare industry

JOB RESPONSBILITIES:

• Register Patient
• Billing/ Cashering
• Schedule appointments
• Assist doctor if required

JOB REQUIREMENTS:

• Min N - Level
• Able to commit min 3 months

All qualified applicants, please send in your resume to:

[email protected]

Faith Lau Jia Xuan (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Our client is leading player in automotive servicing industry. Due to business needs, they are now recruiting a Customer Care Specialist to be part of their Service Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Customer Care Specialist:

• Facilitate the transition of showroom visitors into workshop sales.
• Oversee the intake process and daily sales of vehicle service products.
• Promptly manage customer vehicle intake for repairs and servicing.
• Maintain comprehensive documentation on service costs and vehicle history.
• Create job orders based on customer requirements.
• Address customer concerns and complaints promptly and efficiently.
• Deliver personalized and attentive service to all customers.
• Track job progress, suggest additional repairs or services, ensure vehicle readiness for pick-up, and conduct follow-ups with customers after service completion.

Requirements:

• At least 2 years of relevant experience in Automotive Industry
• Possess valid Class 3 Driving License

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

About the Role

As part of our service team, you play an important role in ensuring that our customer's systems are in tip top shape. You'd be in charge of installation, upgrades, troubleshooting, maintenance & training.

There will be opportunities to enhance your competencies through our training programs as well as increase your exposure to different work settings and cultures.

Job Description

• Perform preventive & corrective maintenance, installations, training, upgrades & troubleshooting of various systems
• Provide technical support to our team of engineers & other departments when required
• Ensure compliance with health, safety, and environmental regulations at customer site
• Perform site reviews, surveys and inventory checks to ensure equipment and systems are in working order
• Carry out any ad-hoc project, assignment, maintenance or repair work assigned
• Ensure complete documentation of procedures and maintenance works

Requirements

• Minimum Nitec / Higher Nitec or Diploma in Engineering
• Good observation and analytical skills
• Ability to interpret technical drawings and diagrams
• Familiarity in troubleshooting techniques
• Proficient in written and spoken English
• Class 2B/3 driving license and have own transport is a plus
• Able to work rotating shift if required
• Able to do standby duty and OT on short notice
• Knowledge of computer & networking would be a plus
• Working knowledge of banking & ATM related software and hardware systems would be an added advantage

NOTE:

By submitting your Curriculum Vitae (CV)/Resume, you agree to your data being used in conjunction with recruitment and employment purposes.

In order to maximize your opportunities to work with us, you are encouraged to keep the information provided accurate, complete and up-to-date.

We do not collect any of the following:
1) NRIC/FIN
2) Photo
3) Date of Birth
4) Age
5) Spouse/Family information

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit

Responsibilities

• Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

• Check readiness of restaurant for service day and brief service crew on staffing roster for service day

• Manage customer flow and seating arrangement

• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

• Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues

• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

• Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards

• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant

• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

• People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Provide training to encourage role rotation amongst service staff

• Train and monitor staff in the company SOPs (standard operating procedures)

• Ensure workplace safety practices

Provide guidance and day-to-day training to staff within assigned areaCarry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambienceManage and coordinate activities with people, products and equipment to maximize sales and profitResponsibilitiesRestaurant OperationsLead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service teamCheck readiness of restaurant for service day and brief service crew on staffing roster for service dayManage customer flow and seating arrangementOversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessaryManage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessaryEnsure documentation of all cash shortage and surplus in record book and to tally payment collectionRestaurant Management & PlanningAct as point of escalation for service crew regarding service issuesResolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned taskLead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient mannerQuality Assurance & ControlEnforce restaurant quality, service, cleanliness and value standardsMonitor operations to ensure compliance with all safety procedures and guidelines in the restaurantImplement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safetyPeople ManagementConduct induction for new hires to provide them with the necessary skills and information to carry out roles and functionsProvide training to encourage role rotation amongst service staffTrain and monitor staff in the company SOPs (standard operating procedures)Ensure workplace safety practices

Description

Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

IT Operations manages the IT infrastructure and supporting services that are critical for HSBC employees and customers, such as cost-efficient hardware, system software, middleware and databases, data centres, voice and data networks, ATMs, desktops and other devices.

The area comprises five functions: Client Services, Enterprise Services and Architecture, Data Centre and Service Management, Relationship Management, Project Management and Risk and Administration. Collectively, these areas define and deliver HSBC’s technology strategy to support the Group’s goals.

We are currently seeking a high calibre professional to join our team as a Technical Service Manager.

Principal Responsibilities

The key requirements of Technical Account/service Manager to

• Manage Incidents raised by Customers via Coordinating with GPS Client Manager and take it further with IT teams for timely and swift resolution. Work towards governance of SLA on back of issue categorization as High/Med/Low
• Revert to Client managers on issue resolution and help draft communication back to customers with appropriate and exact message on the fix
• Track incidents and identify if repeated to conduct root cause analysis with IT, initiate long terms actions to avoid recurrences
• Conducting pro-active reviews to change our culture from remediation to prevention
• Support GPS
• Improve IT - GPS communication by demystifying IT language terms and able to explain issue, planed outages details in simple English
• Support GPS Client managers on new requirements/ RFP to help coordinate initial meetings on requirements, able to suggest solution options with IT engagement. Navigate IT organization for prioritization of requirements and take a lead to work with IT to put a plan for execution
• Track and maintain list of repeated incidents with identified root cause Coordinate and chair regular meeting with IT system leads and GPS on remediation plan for the same
• knowledge building on IT systems, process, and practices e.g.: plot End to End Payments flow, build a repository of Key contacts IT, OPS and keep them updated
• Better process and governance of issues and current communication with a view to automate process, reduce effort and bring efficiency
• Help put best practices for TAM and share them with other markets. Will be responsible to do cross market interaction with TAM in other markets and act as back up
• Work with Client managers and Product owners to better product knowledge on payments

Qualifications

• Bachelors in engineering (Computer / Software engineer). 5 years of experience in banking and finance
• Corporate client Fronting experience preferred
• ITIL certification / Knowledge preferred
• Experience and good understanding of Payments / IT environment
• Demonstrate business knowledge, with a learning mindset to better it
• Excellent communication skills able to articulate issues and discuss topics with senior GPS team members
• Demonstrated ability to rapidly build relationships with key stakeholders

Knowledge & Capabilities:

• Risks & issues management – including escalation
• Analytical and problem-solving skills, attention to detail
• Planning & management
• Self-starter (ability to work alone and as part of team)

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

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The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region.

Job Description

• Ensure accurate recording of daily customer complaints in SAP, following defined standards and coordinating with geographical coordinators.
• Analyze complaint data to provide concise event descriptions and product details, leading investigations and documentation efforts.
• Maintain effective communication with internal staff and global complaints coordinators throughout the complaint resolution process.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock, lost business, and product recall returns.
• Conduct statistical analysis of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions as needed. Identify opportunities for process improvement, engage stakeholders, and participate in audits and training activities.
• Contribute to business improvement initiatives and attend global meetings as necessary to support quality management efforts.
• Complete additional tasks as assigned by the Quality Manager

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent
• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action/ preventive action outcomes

Interested candidates can forward their CVs in MS Word format to [email protected]

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