• Permanent role
• Well-established global firm in the financial services industry

About Our Client

We are partnering with a well-established global firm in the financial services industry, headquartered in the US.

Job Description

• Able to provide comprehensive IT support services to the Singapore office and other APAC offices, ensuring timely resolution of technical issues and inquiries
• To be able to communicate effectively with users and resolving their requests.
• To fulfill additional tasks on an ad-hoc basis

The Successful Applicant

• Posses a minimum of 5 years experience in a Desktop or Service Desk role
• Extensive knowledge and experience with first and second line support of Windows 10/11
• Strong experience with Azure Virtual Desktop operations and management as well as supporting Office 365 (Office Enterprise Apps, MS Teams)
• Experience with PowerShell would be an advantage

What's on Offer

• Permanent role
• Well-established global firm in the financial services industry
• Attractive remuneration and benefits package

Contact

Cheryl Ang (Lic No: R2091316/ EA no: 18C9065)

Quote job ref

JN-042024-6400027

Phone number

+65 6416 9884

Page Personnel Recruitment Pte. Ltd.| Registration No. 201736642C

Job Description

• Assist & Support in executing departmental targets and operational goals.
• Assist in planning and heading training matters for all CSOs, including new systems.
• Monitoring of manpower planning, ensuring KPIs are met.
• Reporting of weekly/monthly data
• Ensure all customer issues are resolved at the given timeframe
• Submit requests to relevant departments to prevent re-occurring issues and recommend process and procedure improvements.
• Handle and process sales orders based on customer’s requirements.
• Handle customer complaints, provide appropriate solutions and alternatives and follow up to ensure resolution.
• Evaluate the nature of each inquiry and determine the appropriate action to complete the inquiry.
• To support change in systems and requirements related to CS in accordance to requirements of organisation as well as system functionality.
• Review department processes and proposal of new effective ways to improve department's efficiency.
• To consistently strive for continuous improvement and to have the right mind-set to seek out opportunities for enhancements to quality, productivity and service to customers.
• To prepare individual staff performance checklist based on tasks/workload/attendance/ punctuality and conduct quarterly review with staff for individual quality improvement initiative.
• Transfer of knowledge, skills and abilities
• Support in development of content and learning materials for use training of existing and new CSOs as well as ensuring all CS training checklists are up to date.

Job Requirements:

• Able to Analyse data metrics, feedback and trends on various platform, and present results in an effective manner
• Identify issue and opportunities for developing CS process improvement solutions
• Ensure Customer Satisfaction, relationships & experiences.
• Minimise gaps in customer service processes and delivery
• Training of Employees
• Proficient in Microsoft Office
• Knowledge of customer service practices
• Experience in mediation and conflict resolution techniques
• Minimum 3 years of related working experience

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

Responsibilities:

• Attend to outbound calls/emails/cases on policy enquiries/requests from customers and advisors.
• Provide assistance to customers on the use of the Company’s portals and mobile app.
• Ensure every service request/feedback/complaint is followed through to closure within service standards.
• Comply with internal policies, procedures and the relevant laws and regulations.
• Assist in department procedures, workflows and administration.

Requirements:

• Minimum Tertiary Diploma
• Good communication skill and writing skill
• Proficient in MS Word and Excel

Interested applicant, kindly send your detailed resume to [email protected]

CEI no.: Jerlin Aw Bi Zhi (R1218675)

Recruit Express Pte Ltd

EA Licence no.: 99C4599

◆Job Description & Requirements

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

Job Description:

• Responding to customer inquiries via phone, email, or chat regarding products, services, pricing, and orders.
• Assisting customers with placing orders, providing product recommendations, and guiding them through the purchasing process.
• Assisting with sales administration tasks such as preparing quotations, processing orders, and coordinating deliveries.
• Addressing customer complaints, concerns, or issues promptly and professionally, striving to achieve satisfactory resolutions.
• Following up on sales leads generated through various channels to nurture relationships and convert leads into sales opportunities.
• Providing feedback to the sales team regarding customer interactions and opportunities for improvement.
• Generating reports and analyses from customer data to identify trends, opportunities,
• Collecting customer feedback and insights to inform marketing strategies and improve customer engagement.
• Following up with customers to ensure their satisfaction with products or services and address any post-purchase issues.

Requirements:

• Minimum Diploma
• Minimum 1 year of customer service experience
• Adaptability, problem-solving, and analytical skills
• Good communication skills and pleasant personality

Interested applicants, please write in through CareerFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Job Descriptions:

• Report directly to Branch Manager
• Responsible to deliver and provide Quality Services.
• To make cold call and any new leads call provided by the company.
• Follow up on customer request, appointment, enquires, call, complaints and confirmation promptly.
• Re-confirm customer’s appointment a day before their treatment.
• After treatment (three days) to follow-up service call to customer.
• To ensure the cleanliness standards at reception area.
• Daily data entry for customers, staff and print report for compilation.
• Issuing of invoices and service rendering.
• Generation of daily reports.
• Provide administrative support.
• Perform other duties as maybe assigned by superior from time to time.
• Any assignments given from time to time by the Company

Job Requirements:

• At least 2 years’ experience in beauty services
• Ability to work in a fast-paced environment with minimum supervision and multi-task
• Strong verbal and written communication skills
• Willing to work retail hours, weekends and public holidays

About the company

Lifeforce is an orthopaedic and prosthetic clinic based in Lucky Plaza Orchard. We provide customised scoliosis braces and prosthetics as well as off-to-shelf compression garments and orthopaedic products in both inpatient and outpatient settings. The clinic has standard operating hours from 9am to 6pm on Monday to Friday and 9am to 1pm on Saturday.

Responsibilities

• Provide front-line services such as registering patients, coordinating and scheduling appointment for patients, attending emails and call /message enquiries for patients
• Provide day-to-day administrative and clinical support for the clinic
• Handle finance matters such as issuing invoices, collecting payments and daily settlements
• Assist specialist with patients' medical reviews in the consultation rooms, explanation of condition to patient and their family members, measurement taking for patient and fitting of scoliosis braces
• Fitting of orthopedic appliances/compression garments for in-patient at nearby hospitals or patients in other private clinics
• Inventory control
• Other ad-hoc duties assigned

Requirements

• Candidate must be a Singaporean/PR
• Candidate must possess at least GCE 'A' level or equivalent
• Able to multi-task and work in a fast-paced and dynamic environment
• A team player with good interpersonal, customer service and numeracy skills
• IT Savvy and well-versed in Microsoft Office Suite
• Quick-witted, Self-initiated, Willing to learn
• Proficient in English
• No experience required, training is provided
• Able to work half-day on Saturdays

We regret that only short-listed applicants will be notified. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your information to prospective employers.

Interested applicants, please email your detailed resume to: [email protected] and we thank you for your interest in this position.

Responsibilities

• Control, manage and oversee claims and customer services delivery for products distributed and serviced in the SAP region ensuring all contracted service levels and KPI’s are met
• Manage all Governance Meetings with the Service Partner
• Ensure that there are no data breaches and that all agreed processes are met by the Service Partner
• Manage all complaints received from any stakeholder, ensure that they are resolved and reported with full service recovery in place
• Update Brokers and Agents on any enquiries received regarding claims
• Carry out regular reviews of all pending claims cases and ensure process improvements are put in place
• Ensure that the Service Partner is fully aware, and have embedded, any changes in guidelines, product changes and process updates
• Support and where necessary, manage Agent and Broker meetings
• Act as the key point in the SAP region for all new product launches, projects and on-boarding of new customer groups
• Provide training to the Service Partner for customer service skills, claims adjudication protocols and product knowledge including validation testing and service skills
• Adjudicate claims and provide guidance on claims assessment to the Service Partner
• Deliver performance reports as required by the business
• Carry out claims analysis in order to present key statistics and information to the key stakeholders
• Ensure claims referred to Global Claims Control (GCC) are managed within 24 hours of receipt; provide approval and decline decisions in accordance with policy wording; provide additional guidance where more information is required
• Work closely with the Service Partner to assist in delivering customer service standards in line with their contractual obligations
• Oversight and management of the adherence to customer service protocols whether by voice or in writing to the customer and/or agent in line with agreed processes
• Relationship management – building a strong relationship with the key staff within the Service Partner
• KPI Reporting for the month delivered by the 10th day of the month following
• Excellent service delivery from the Service Partner – meeting all the agreed SLA’s
• Demonstrating the ability to handle commercial decisions as needed to respond to customer issues

Requirements

• Account servicing in insurance sector is a must
• Strong customer service skills
• Confidence in decision making
• Ability to work on own initiative
• Positive work ethic

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Job Description

• Industry/ Organization Type: Security System Service Provider
• Position Title: Customer Service Officer
• Working Location: East (Nearest MRT: Tai Seng/Paya Lebar/Ubi)
• Working Hours: 5 days (Monday-Friday, 9 am-6 pm)
• Salary Package: Up to SGD 2400 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Make & receive customer inquiry calls
• Handle customer complaints and respond to customer reviews
• Collect & analyze customer feedback
• Support software training & software installation with customer
• Intervention driver fatigue cases for commercial bus & SME companies
• Assist in the retrieval of camera footage for customers
• Prepare usage report for sales team for grants claim
• Prepare telematic reports for customers to improve driver behaviours & help reduce accident cases
• Data analytics for software & product accuracy
• Back-end QC check for new vehicle installation project
• Observe & monitor for server performance
• Arrange Company product installation or maintenance booking with the customer

APPLY NOW!!!

• Min. Diploma
• Min.1 year of working experience in a customer service role
• Training provided to inexperience candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66269 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/ Organization Type: Safety Tech MNC
• Position Title: Field Service Engineer (Marine System)
• Working Location: North-East – Ang Mo Kio
• Working Hours: 5 days (Mon to Fri: 8.30 am-5.30 pm)
• Salary Package: Up to SGD 3500 + AWS+ Performance Bonus + Mobile Allowance and Transport Allowance
• Duration: Permanent

Key Responsibilities

• Inspecting of safety equipment (e.g. Fire Detection System, Gas Detection System)
• Resolving onsite malfunctions
• Rectification of safety systems
• Repairs and technical improvements
• Installation and commissioning of new systems
• Ensure proper maintenance of onsite equipment

APPLY NOW!!!

• ITE in Electrical or Electronics
• Min. 1 year of working experience in a hands-on job
• Experience as a field engineer or similar role in a Marine background is a plus
• Comfortable with travelling out of Singapore for work
• Able to work in adverse weather and overtime and on weekends
• Willing to be assigned onboard ships at anchor, in shipyards, or abroad, should the job require it
• Training provided to an inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66274 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/ Organization Type: Freight Forwarding / Logistics
• Position Title: Customer Service Coordinator (Logistics)
• Working Location: Jurong West
• Working Hours: 5 days, Monday – Friday (8:30 am – 5:30 pm)
• Salary Package: Basic + Variable bonus
• Duration: Permanent

Key Responsibilities

• Manage and maintain current and new customer accounts, ensuring accurate and timely invoicing.
• Handle inbound and outbound phone calls, addressing customer inquiries, and providing assistance and information.
• Deliver exceptional customer service, striving to exceed customer expectations and resolve issues promptly and professionally.
• Proactively identify and resolve customer problems and concerns, ensuring a high level of customer satisfaction.
• Assist in preparing shipment quotes for customers, considering their unique requirements and providing competitive pricing.
• Coordinate shipments as required by customers, ensuring efficient and timely delivery.
• Collaborate with internal teams, including logistics, warehouse, and sales, to streamline processes and enhance customer experiences.
• Keep accurate records of customer interactions, inquiries, complaints, and resolutions.

APPLY NOW!!!

• A minimum of ITE or a Diploma in a relevant field.
• 1 year experience in customer service, preferably in the logistics or shipping industry.
• Ability to remain calm and composed under pressure while addressing customer concerns.
• Strong problem-solving skills and a solution-driven mindset.
• Demonstrated ability to work collaboratively as part of a team.
• Flexibility to work in a fast-paced and dynamic environment.
• Knowledge of shipping regulations and industry practices is advantageous.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65260 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems. Understands and supports escalation plan. Supports seniors for Day-Day CM resolution. Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems. Understands and supports escalation plan. Supports seniors for Day-Day CM resolution. Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems. Understands and supports escalation plan. Supports seniors for Day-Day CM resolution. Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems. Understands and supports escalation plan. Supports seniors for Day-Day CM resolution. Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems. Understands and supports escalation plan. Supports seniors for Day-Day CM resolution. Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.

Job Description

Key Responsibilities:

• Performs all standard service activities through Tier I with assistance. Able to perform routine preventative maintenance within established timeframes.
• Responds to fab issues by communicating with other engineers. Verifies operational quality of system equipment with assistance.
• Demonstrates the ability to follow all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with supervision.
• Strives to perform BKM’s assisted. Uses knowledge management systems. Follows all IP guidelines.
• Able to diagnose and resolve basic technical problems. Understands and supports escalation plan. Supports seniors for Day-Day CM resolution. Seeks to learn and understand fundamental theories. Learns to read and understand circuit diagrams. To train / OJT in primary product and platform.
• Learns and applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
• Develops the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining an orderly work area.
• Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge:

• Develops skills to perform basic activities in own job.

Business Expertise:

• Understands how the assigned duties integrate with others in the team.
• Develops responsibility for customer satisfaction within work area.

Leadership:

• Has no supervisory responsibilities.

Problem Solving:

• Uses existing procedures to solve straightforward problems; has limited opportunity to exercise discretion.

Impact:

• Impacts the accuracy of own work; receives close supervision; duties are clearly defined, and methods and tasks are described in detail.

Interpersonal Skills:

• Uses communication skills and common courtesy.

Job Description:

· Design, execute, and continuously optimize company's Southeast Asia after-sales service operation strategy to ensure customer satisfaction and retention rates meet targets.

· Lead and manage after-sales operations team, including functions such as customer support, technical support, and customer success.

· Develop and maintain efficient customer support processes and standard operating procedures to ensure timely resolution and proper handling of customer issues.

· Develop and implement customer training plans to help customers in better understand and use of products, enhance customer satisfaction and product stickiness.

· Coordinate cross-departmental collaboration, closely collaborating with sales and product development teams to address customer issues and continuously improve products and services.

· Analyse customer feedback and data, identify problems and marketing opportunities, propose improvement suggestions and optimization plans.

· Manage the performance and resources of the after-sales operations team to ensure efficient operation and achievement of operational goals.

· Regularly report after-sales service operation status and customer feedback to the management, provide improvement suggestions and strategic planning.

Job Requirements:

· Bachelor's degree or above from a domestic university ranked 211 or above, or overseas institutions ranked in the top 200 by QS.

· Over 10 years of experience in relevant field, including after-sales service or customer success in overseas market of SaaS products.

· Excellent bilingual communication skills, fluent in both Chinese and English, capable of effectively communicating and resolving cross-cultural communication issues.

· Strong customer-oriented thinking and problem-solving abilities, capable of respond quickly to customer needs and providing high-quality solutions.

· Outstanding leadership and team management skills, able to motivate and guide teams to achieve performance goals effectively.

· Excellent analytical and problem-solving skills, capable of independent thinking and quickly addressing various challenges.

· Good resilience and teamwork spirit, able to maintain high efficiency and quality performance in a fast-paced and changing work environment.

· Strong business insights and market sensitivity, able to grasp market trends and customer needs, and provide effective suggestions for the company's business development.

Job Descriptions

• Ensure effective management of complaints from point of receipt to point of resolution for the complaint management team, in accordance to MAS complaint handling framework.
• Ensure compliance to Global, Regional and local regulatory guidelines or regulations, in order to safeguard policyholders’ interests, protect company’s reputation, uphold our service quality and align with good practices.
• Ensure timely and accurate reporting to Regulatory, Board, Management and Regional entities so that decision making can be based on reliable statistics and information.
• Provide management support in complaints tracking, documentation and resolution
• Ensure adherence to the expected turnaround times as laid out in the complaint process flow
• Maintain impartiality and strive towards equity in the resolution of complaints based on Fair Dealing principles
• Escalate complaints to the relevant business units for their investigations, findings and recommendations
• Obtain management approval for exception handlings where necessary
• Provide support to the frontline teams where necessary to manage and contain issues before they escalate into complaints

Requirements:

• Minimum 4 years of financial industry customer service / complaints management experience
• Candidates with the relevant skillsets but without experience in the financial industry may be considered
• Well spoken and written

Kindly apply online or send your CV to [email protected]

Job Title: Company Director

Responsibilities:

1. Strategic Planning: Develop and execute the company's long-term strategy for growth and profitability in the automotive sector. Identify market trends, competitive dynamics, and emerging opportunities to drive business success.
2. Business Development: Lead efforts to expand our automotive business through new market penetration, strategic partnerships, and customer acquisition. Cultivate relationships with key stakeholders including OEMs, suppliers, and regulatory bodies.
3. Operational Management: Oversee all aspects of the automotive business unit, including manufacturing operations, supply chain management, quality control, and logistics. Ensure alignment with company goals, budgets, and performance metrics.
4. Product Development: Collaborate with cross-functional teams to drive innovation and continuous improvement in automotive products and services. Stay abreast of technological advancements and industry best practices to maintain a competitive edge.
5. Financial Management: Manage the financial performance of the automotive business unit, including budgeting, forecasting, and cost optimization. Drive initiatives to improve profitability, efficiency, and cash flow.
6. Team Leadership: Build and develop a high-performing team of professionals, providing mentorship, coaching, and guidance to achieve individual and collective goals. Foster a culture of collaboration, accountability, and excellence.
7. Compliance and Risk Management: Ensure compliance with all relevant regulations, standards, and industry norms pertaining to automotive manufacturing, safety, and environmental sustainability. Mitigate risks and address issues proactively to safeguard the company's reputation and integrity.

Qualifications:

• Bachelor's degree in Business Administration, Engineering, or related field; MBA or advanced degree preferred.
• Minimum of 10 years of experience in executive leadership roles within the automotive industry, with a demonstrated track record of success.
• Deep understanding of automotive market dynamics, trends, and competitive landscape.
• Strong strategic planning and business development skills, with a proven ability to drive growth and profitability.
• Excellent communication, negotiation, and relationship-building abilities.
• Solid financial acumen, with experience managing budgets, P&L statements, and financial performance metrics.
• Exceptional leadership qualities, including vision, decisiveness, and integrity.
• Ability to thrive in a fast-paced, dynamic environment and lead change effectively.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company matching.
• Paid time off and holidays.
• Professional development opportunities.

Our Client:

• Electronic Solution Industry
• Woodlands
• Mon – Fri, 9am to 6pm
• UP $4,000 Basic + PB

Responsibilities:

• Inspects, maintains and repairs various types and brand of chiller
• Assist in installation and repair works for semiconductor equipment
• Maintain maintenance records, work area, and tools.
• Coordinate and liaise with internal team as well as external end such as customers

Requirements:

· Min. Nitec in Electrical Engineering

· Min. 1 year of experience in handling chillers

· Required to travel overseas when needed

For interested applicants, please click "Quick Apply.”

We regret to inform that only shortlisted candidates would be notified.

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Chua Yun Jie (Clarisse)| EA Reg No: R24120480

JTE Recruit Pte Ltd | EA Lic No: 14C7215[AL1]

Location: Geylang Bahru

Working day: 5.5 days/ week, Alt Saturday

Responsibilities:

• Job scheduling for operations personnel
• Ensuring timely task completion
• Manage customer communications and paperwork
• Maintain inventory records.
• Coordinate with customers on job logistics
• Overseeing installation teams' logistics, and addressing customer service calls.

Requirements:

• Minimum 2 years relevant working experiences.
• Attention to detail and ability to monitor progress
• Proficiency in Microsoft Office
• Ability to communicate clearly and effectively with customers

Field Service Specialist (Eletromechanical)

$4000-$5000 + AWS + VB
5 Days (Mon-Fri) ; (2 days WFH after 6 months Probation)
830am-530pm

Jln Pemimpin [Bishan / Marymount]

Job Description
The Electromechanical Specialist reports directly to the Service Manager and has responsibilities for the installation, maintenance, and troubleshooting of the woodworking machines for customers.

Responsibilities

• Technical after Sales support to external, but also internal customers as required by the Company.
• Carry on site work as requested such as:Supervision of machinery installation and commissioning, execute customer training.
  After sales service tasks like maintenance and troubleshooting, customer trainings,
  Upgrading projects of existing production lines
  
• Respond to on-call and emergency support cases remotely or visiting customer sites.
• Support the sales teams on technical matters.
• Coordinate service and capex delivery projects between Company’s delivery units and customers
• Participate in FAT testing as needed.
• Participate in product and service product development.
• Support spare part and maintenance sales as well as coordinate service work planning and scheduling.
• Keep active communication with customers.
• Follow safety rules and practices set by the company, in general, but also the site rules set by the customer.
• Perform all duties assigned.

Requirements

• Diploma or bachelor’s degree from Electrical or Mechatronic Engineer background
• Hands-on experience in installation and troubleshooting industrial machinery with PLC/PC controls and adjustable-speed drives.
• Knowledge in PLC and PC based control systems: Siemens, Allen Bradley, Beckhoff, Omron, etc. is an advantage.
• A proven track record in mechanical engineering in plywood or other wood processing industries would be an advantage.
• Proficient in the use of Microsoft Office, CAD, or similar application experience
• Willingness to travel globally

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Collaborate closely with the AI and digital solutions team to effectively market, promote, and sell innovative solutions to clients within the hospitality, retail, and service sectors.

Demonstrate a proactive approach to acquiring new customer accounts, driving revenue growth, and engaging existing customers to enhance customer retention and increase ARR.

Showcase a track record of successfully closing deals with clients seeking AI and digital solutions and/or in the hospitality, retail, and service industries

Driven towards sourcing and qualifying new leads (e.g. from own network, marketing events, seminars, exhibitions) and build up a healthy sales pipeline. Proficient in monitoring and optimizing conversions at each stage of the sales process.

Excellent verbal and written communication skills in English, with the ability to establish rapport with clients who communicate in other local languages.

Conduct client visits, deliver compelling product demonstrations, pitch solutions effectively, and adeptly prepare business proposals and quotations tailored to potential clients' needs.

Possess active listening skills and empathy to understand and address client requirements effectively.

Demonstrate keen analytical capabilities to assist clients in identifying suitable use cases and aligning our AI and digital solutions with their specific needs.

Familiarity with utilizing LinkedIn or other relevant social media platforms for promoting our solutions is an added advantage.

A team player with a good and open attitude to learn and work well with colleagues