Arcc Spaces

Launched in 2003,Arcc Spaces is a shared workspace platform that caters to established corporate/enterprise companies looking to transform the way they work, and drive innovation. We provide access to a collection of beautifully designed hubs, lounges and labs grounded in landmark projects across the world’s gateway cities. Our team are passionate about empowering today’s Arcc Spaces

Launched in 2003, Arcc Spaces is a shared workspace platform that caters to established corporate/enterprise companies looking to transform the way they work, and drive innovation. We provide access to a collection of beautifully designed hubs, lounges and labs grounded in landmark projects across the world’s gateway cities. Our team are passionate about empowering today’s leaders to meet, collaborate, learn, and access talent and opportunities.

Who Are We

Our Positioning is Elevated.

Our Hospitality is Warm and Authentic.

Our Perspective is Globally Minded & Curious.

Our Goal is To Engage Dialogue and Innovation.

Our customers are Progressive and Ambitious

Our X-Factor is Bringing buildings to life.

The Role

The Guest Experience Executive is a vital customer facing role, on the ‘ front lines’ who acts as an ambassador for the Centre Success & Operations Team.

As the “face” for Arcc Spaces, the role is responsible for all operations/client services for their centre(s) & tasked to build and maintain client relationships, ensuring client satisfaction and retention.

With a Focus on customers and our product offerings, they will be chiefly responsible for the execution and delivery for the range of products and services at their centre(s).

DUTIES & RESPONSIBILITIES:

Values

1. Be an embodiment of the Arcc Spaces values (authentic, responsible, curious, collaborative).

2. A strong and consistent brand ambassador for Arcc Spaces through professional presentation of oneself (verbal and written communication, deportment, hospitable, positive attitude, smile)

Centre Operations

3. Executes and elevates all centre specific customer engagement activities to promote client satisfaction and foster retention -e.g. maintains good relationships with clients, executes related activities such as events, community networking, shares feedback to your leaders and supports implementing initiatives/change)

4. Acts as a client advocate in providing feedback from the community back to the team for follow up in the constant pursuit of improvement.

5. Champion centre specific customer engagement activities to promote client satisfaction and foster retention.

6. Takes charge of clients check ins and outs; handles administrative and invoicing matters; ensures smooth operations of their respective centres.

7. Assists in all centres related engagement activities (breakfasts, pantry preparation, afternoon delights, etc).

8. Supports and oversees vendor relationships alongside the Centre Success Manager and Centre Success Director/ General Manager.

9. Partakes in any other duties as assigned

Commercial

10. Supports the Centre Success Manager/s in achieving outcomes of in-house commercial activities, such as achieving renewal targets, driving income (GSI, meeting rooms and events), maintaining operational budgets for allocated centre/s.

Product

11. Ensures desired operational standards and readiness by executing on expected objectives & strives for continuous improvement/innovation.

12. Enhances and delivers desired hospitality quality – e.g., know your clients, engage with clients consistently, provide input & feedback to your leader to improve the client’s experience. Utilize systems religiously (Freshdesk, Salesforce)

13. Commits to adhering to the hospitality or centre related trainings conducted by your manager and to motivate your colleagues to do the same. (e.g., adhere to the Arcc Service Standards, ensuring excellent verbiage(written/verbal), adopt a positive mindset, deportment, etc).

14. Enhances customer service quality – e.g., maintaining contact with customers, providing input & feedback to Centre Success Manager to improve the customer experience

15. Supports the Centre Manager by updating partnerships validity, sharing clients’ preferences, habits and sharing partnerships perks with clients.

Job Description

We’re looking for fun, fit and feisty people with that certain ‘Virgin-ness’. We smile a lot and we always put our people first. So come and work with us at Virgin Active - it’s going to be fun. You like?

The Gig

People are great, aren’t they? Wait, do you really agree, or are you just saying that? Because if you’re a serious ‘people’ person, we need you at our shiny fitness club. We’re looking for a Receptionist who really gets customer service, and who loves a chit-chat on the phone. And I mean, who doesn’t?

Some stuff that will help you get the job:

• At least six-months experience
• Experience in customer service and answering feedback and complaints
• Can do a rotating roster including weekends, early morning and late evening shifts

If this is you, then we’d love to:

• Give you a challenge
• Help you grow
• Provide you with benefits
• Listen to your new ideas
• Work hard and play hard together

Love people? Love health and fitness? Love bananas? Love to hear from you.

How to Apply:

You must be a Singaporean citizen or a permanent resident to apply for this position.

As a Patient Service Associate in UCC, staff will be responsible for the delivery of friendly and efficient customer service and creating a warm and welcoming atmosphere for all internal and external customers/ patients. The key aim of the role is to provide excellent patient care and satisfaction, and to contribute to the smooth operations of the hospital.

The accountabilities include:

• Ensure department’s operational readiness. Ensure that workstations are always kept tidy and clean. Ensure sufficient stationery stock is maintained in the department.
• Assist with smooth patient journey including:Registration of patients, and updating of NOK contacts
  Attending to and managing patients’ enquiries
  Assisting with admission process, which includes financial counselling and monitoring of bed request status.
  Discharging of patients which includes system discharge, scheduling of appointments and payment collection.
  Providing value-added value services that contributed to the smooth operations of the department and overall staff and patient satisfaction.
  Ensuring accurate and timely registration and promote the usage of self-help kiosk.
  
• Provide administrative assistance in the daily operations and department events.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
• Able to multitask and work in a fast-paced environment.
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• Working schedule: 5 days’ work week (Monday to Sunday, inclusive of Public Holidays), on 3 rotating shifts (morning, afternoon and midnight).
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Job Title: Patient Service Executive / Network Clinic Coordinator

Responsibilities:

· Support United Primary Care Network (PCN) recruitment, onboarding, and training of GP Partners.

· Promote GP engagement, attend to their enquiries and support them in Healthier SG (HSG) drive.

· Work closely with GPs for PCN and HSG enrolment of chronic and well patients

· Liaise with the service providers or GPs in arranging provision of ancillary services by PCN/HSG

· Support GPs in better integration and coordination with various social partners and institutions

· Provide administrative support to GPs on patient referral to community and social partners, such as Active Aging Centres (AAC), Day Care, Home Care services etc.

· Support the compliance of GP partners with audit requirements of the PCN program.

· Establish feedback management from MOH/AIC to GP partners and vice versa.

· Support the admin team in administering surveys and collating data for analysis and reporting.

· Share Clinic Performance Management to GP partners.

· Assist Nurse Counsellors to provide basic counselling to patients on their care plan compliance and lifestyle modification as required.

· Perform adhoc duties assigned by the Head of PCN.

Job Requirement:

· GCE O Level/ Diploma Holder/ Degree Holder.

· Relevant work experience in healthcare would be an added advantage.

· Ability to work as a team player and independently with minimal supervision.

· Meticulous and able to keep proper and timely documentation of HSG/PCN records, database and quality-related reports.

· Competent in MS Office, in particular MS Excel.

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

The Opportunity

• Adecco is partnering with a globally technology services company to search for a Service Parts Planner
• Focus: Inventory Management, Spart Parts Service, Order Management and Forecasting
• Office location: Singapore, West
• 5 -days work (Monday -Friday) Office Hours

The Talent

• Min Diploma preferably in Supply chain management
• 2 – 3 years of relevant experience – Inventory Management
• Proficient in Excel and strong Analytical Skills
• Knowledge in SAP or ERP or Oracle software

The Job

The Service Parts Planner is responsible for monitoring parts activity and maintaining the appropriate inventory levels to achieve a high level of order fulfillment without creating unnecessary surplus

• Exhibit discretion and judgement when maintaining inventory levels for Service parts
• Perform Analysis on Parts Back Order analysis and be resourceful to search for alternate sources for parts if required
• Provide support and liaise with service partner to ensure Service Partners are able to procure parts for repair
• Manage RMA returns for defective parts.
• Adjust and maintain Sold-to Pricing of Parts in system according to internal cost fluctuation.
• Handles return from Service Partners for Non-Moving Parts as per guidelines
• Any other ad hoc duties required by the manager

Next Step

• We could contact you in the soonest time if you directly send your resume to: [email protected]
• Email Topic: Apply: Service Parts Planner
• We regret to inform that only shortlisted candidates will be contacted

Ling Kai Hoe

EA Licence Number: 91C2918

Personnel Registration Number: R22106166

Responsibilities:

• Giving assistance to the administration department.
• Respond to daily estimates, quotations and queries from clients.
• Manage sales requests by confirming delivery dates and stock availability.
• Drafting purchase orders, delivery orders, and sales orders.
• Updating and filing the maintenance database and documentation.
• In charge of the maintenance helpline and guaranteeing all concerns and complaints are handled quickly.
• Organizing team maintenance routines.
• Coordinating servicing needs with clients and the maintenance team.
• Support the creation of contracts and quotes for clients' maintenance services.
• In charge of distributing survey forms and gathering data.

Requirements:

• Professional Certificate or NiTEC in Engineering or its equivalent is required.
• Minimum of 2 years of relevant work experience.
• A junior executive with expertise in administrative support or clerical work would be ideal.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Responsibilities:

• Greet and welcome customers in a professional and friendly manner
• Answer all customer inquiries, both in-person and on the phone, in a timely and courteous manner
• Schedule appointments and maintain the appointment calendar
• Maintain accurate records of customer interactions and transactions
• Assist with customer complaints and provide appropriate solutions
• Handle and resolve customer complaints and escalate to the appropriate department or manager when necessary
• Process payments and issue receipts to customers (cashiering)
• Manage the company's correspondence and respond to emails in a timely manner
• Maintain a clean and organized reception area

Requirements:

• Experience as a receptionist, administator, customer service representative or a similar role preferred
• Excellent communication skills, both verbal and written
• Able to work independently and in a team
• Basic proficiency in Microsoft Office
• Able to multitask and prioritize tasks effectively
• Bilingual will be added advantage (to liaise with both English & Mandarin speaking customers)
• 5 days work week (retail shift hours)
• Work location: City Hall (Raffles City Shopping Mall)

Gifted & Talented Education Group

We are expanding and looking for motivated individual to join our team.

Customer Service Executive / Manager

(Full Time and Part Time positions available)

Requirements

· All disciplines of study, min ”O” level or equivalent

· Minimum 2 years’ experience in customer service and admin duties

· Team worker with approachable and friendly personality

Job Scope:

· Front desk service and customer management

· Handle calls, emails and walk in enquiries

· Customer service and sales related matters

· Any other projects as assigned

Working Hours:

Off days: Two weekdays off

Weekend availability

Remuneration Package :

· Remuneration will commensurate with experience

· Career path which leads to centre manager

Please submit your resume stating your current and expected salary. We regret that only shortlisted candidates will be notified.

Job Description

We seek individuals who are enthusiastic about delivering exemplary customer service!

Remuneration Package:

Salary: Basic & KPI Incentive ($3,000 - $3500)

Monthly KPI & Quarterly Bonus
Benefits: Medical and Dental provided

Responsibilities:

• Respond promptly to customer inquiries through various communication channels (phone, Whatsapp etc)
• Address and resolve customer complaints, concerns, and questions in a courteous and professional manner.
• Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in the CRM system.

Requirements:

1. Min GCE “O” level certificate
2. English & Chinese proficiency (verbal and written)
3. No experience required, training provided

Locations:

nearest MRT: Lavender, Nicoll Highway

Company Information

Tai Er Grilled Fish is under Jiu Mao Jiu, a listed company on the Hong Kong Exchange (HK.09922) and has been in operation for over 25 years with more than 10,000 employees. Tai Er boasts of 269 outlets worldwide and is reaching the shores of Singapore to open its 270th. The popular Sauerkraut grilled fish chain is scheduled to open its flagship outlet in Changi Airport, Jewel in July of 2021.

Available Locations:

• Suntec City
• Changi Jewel
• Somerset 313
• JEM

Roles Available

• Dishwasher $3150+
• Service / Kitchen Crew $3150+
• Management Trainee $3260+
• Assistant Restaurant Manager $3300+
• Weekend Part Time ( 2 Days a week) $1410+
• Part Time $15/hr

Benefits

• Training Courses
• Staff Meals
• Incentives
• Career Advancements

Requirements:

• Have a positive attitude; Able to create a warm and friendly atmosphere with a high level of energy and spirit.
• Bilingual in English and Mandarin to communicate with customers
• Willing to work on Public Holiday and weekends
• With or without relevant experience are welcome (training will be provided)

Interested applicants kindly contact +6584506535 or email your resume to [email protected]

Employment Benefits:

• Group Medical Insurances

• Dental & Specialist reimbursement

• Statutory Leaves

• Annual Wage Supplement (13th month bonus)

• Company Shuttle Bus from MRT Station to Office & vice versa

• Flexi working time

• Telecommuting

• Training & Development Opportunities

• Work-Life Balance etc.

Specific Responsibilities:

• Effectively manage large amounts of emails inquiries & incoming calls

• To co-ordinate and monitor daily air, ocean & cross-border trucking shipments with local customers and overseas agents.

• Update cost and selling rates into system shared folder.

• Assisting Sales Representatives in the areas of Sales Support and Customer Service.

• Handle telephone calls or acknowledge customers’ e-mails for sales representatives who are away from the office.

Job Specifications/Requirements:

• Degree or Diploma.

• Experience in Freight Forwarding / Shipping with proven track record.

• Able to communicate and quote to customers promptly.

• Ability to take initiative and responsibility.

• Computer literate.

• A Team Player and being passionate about meeting customers' satisfaction

Working Arrangements:

Work Location: 2 Bukit Merah Central, #08-01, Singapore 159835

Work Days: Mondays to Fridays

Work Hours: 8:30am to 6:00pm

Job Description

Customer Service and Admin
• Attend to jobseeker enquiries and facilitate appointment bookings including – verifying and creating new or follow-up appointments, managing their profiles in the system and making outbound calls to confirm appointments
• Perform jobseeker profile management in system
• Assist jobseeker in filling up relevant forms and customer satisfaction survey
• Data cleaning and entry functions into system

Events Support
• Assist with registering jobseekers for event
• Support outreach activities within the vicinity of career centres
• Help out at events within the cluster, whenever needed
• Other duties assigned by the supervisor

*To be deployed to cover frontline duties when needed (e.g.: F2F over a counter involving mostly with Jobseekers over registration for Job Fairs, verification of application forms, etc.)

Requirements

• O Levels and above qualification
• Able to converse in English & another 2nd language
• Customer service experience as role requires dealing with challenging situations
• Meticulous, independent and a team-player
• Digitally savvy as required to handle various systems
• Proficient with MS Office (Word and Excel)
• Willingness to be externally deployed for events or cover duties at various locations

Others

• 12 weeks contract (extendable)
• Jurong East

Responsibilities:

• Work with our specialist team on the Common Fleet Management System (CFMS).
• Monitor bus service performance in a real-time environment and take the necessary actions to minimise service delays, using online resources and support systems
• Resolve emergencies and restore service disruptions to ensure service reliability of our buses on the roads
• Support the team in achieving optimal deployment of buses and Bus Captains

Requirements:

• GCE 'A' Levels / Diploma in any discipline
• Relevant working experience in Operations is an advantage
• Analytical, with excellent problem-solving and organisational skills
• Composed, with the ability to respond effectively to stressful or unpredictable situations
• Proficient in MS Office applications
• Able to perform shift work
• Ability to identify colours (as candidates are required to monitor the system, which require good attentive and good eye sights to avoid any inconvenience or missed out)
• Service Controller to communicate and take emergencies enquiries from Chinese/Malay/Indian/Eurasian Bus Captains. Proficiency in Mandarin/English is essential.

Special Benefits & Others:

Successful candidate will entitled Retention bonus of $3000 & monthly controller allowances of $600*

*Terms & conditions apply

Extensive training in operational policies, procedures and service controls, as well as system usage, will be provided for successful candidates.

We regret that only shortlisted applicants will be notified.

Submitting this application for this position, you acknowledge that you have read the Data Protection Policy for Job Applicants (the “Policy”) of SBS Transit Ltd and its subsidiaries, affiliates and related corporations (‘SBST”) and consent to:

a. The collection, use and disclosure of your personal data by SBST for the purposes of your application and potential employment with SBST and the purposes set out in the Policy: and

b. SBST’s retention of your personal data for two years for consideration of future job opportunities (where applicable) form the date of submission of application.

Please feel free to let me know if you require any clarifications.

Job Details:

• AWS + VB
• Location: MacPherson
• Working Day: 5 Days (Mon - Fri)
• Working Time: 8.30am - 6pm

Job Descriptions:

• Install, modify, service, and upgrade equipment by maintenance and service agreements and technical specifications.
• Perform regular maintenance, preventive, and corrective maintenance on customer equipment to maintain equipment reliability.
• Maintain accurate service records, monitor the performance of equipment, and notify senior engineers of recurring problems.
• Understand and practice factory diagnosis and preventive maintenance activities.
• Understand solution items and make proposals to customers.
• Perform other related ad-hoc tasks as assigned by management from time to time.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Toh Qiu Wei | EA Personnel No.: R23116260

Job description

Tired of staring at drab office walls?

Looking for a career change?

Want to be part of a dynamic and trendy industry?

Or maybe just fancy getting a nice tan AND get paid for it?

If you answered yes to any of these questions, you might be just who we're looking for!

We are Singapore's largest garden center, and we're looking for good people to join our growing team of customer service associates!

JOB DESCRIPTION:

· Assist retail customers in buying their latest plant babies or gardening products

· Help wholesale customers fulfill their supply requirements

· Answer customer queries like a PRO

· Learn all about plants and plant care; ID plants and watch as you get elevated to god-like status among your plant-loving friends

JOB REQUIREMENTS:

- Good attitude

- Energetic

- Willingness to learn a brand-new industry

- Proficient use of English (written and spoken)

- Basic IT literacy

- Able to work outdoors (there'll be lots of suns and some rain!)

- Physically fit, some heavy lifting is required

- Must not be afraid to get your hands dirty

The PAYOFF:

- Career progression for the right candidates

- After learning the role, candidates may progress to other departments based on your aptitudes and interests

- Compensation package will be commensurate with experience

**Interested candidates please apply with your CV and cover letter. We regret that only shortlisted candidates will be contacted.

**compulsory to work on one weekend day (either Saturday or Sunday)

Job Description:

• Respond and follow up promptly on customers queries from general hotline and email.
• Handle and resolve first level enquiries related to our products, spare parts and service schemes.
• Acquire multiple product knowledge to enhance ability to understand customers’ needs across different products and perform simple troubleshooting to identify the issue to ensure that customers are attended effectively.
• Communicate and coordinate with internal departments and authorised service contractors on scheduling of service appointments and as well as resolving issues arising from service appointments.
• Target orientated and able to meet KPIs set by the company.
• Record details of enquiries and customer interactions including action taken in CRM system.
• Work and coordinate with inter-departments to resolve any issues related to company’s products and services.
• Other additional duties as assigned related to the business e.g., cover duty at walk-in customers at our Service Centre etc.

Job Requirements:

• Minimum GCE ‘O’/ ‘N’ Level, with 1–2 years’ call centre or frontline customer service support functions.
• Good command in English and second language, written and spoken.
• Possess a pleasant disposition and good interpersonal skills with passion to work with people.
• Excellent customer service mindset.
• Team player who is proactive, self-driven, meticulous, and resourceful.
• Good computer literacy.
• Willing to perform overtime (when required).

Job Description

Servicing & Repair

• Providing service and customer support during field visits or home visit dispatches.
• Managing inhouse and on-site installation, repair, maintenance and test tasks for all electronic appliances (TV, Aircon, Washer, Fridge and Camera).
• Comprehend customer’s requirement, diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports by updating service records in CRM system.
• Ensure routine housekeeping and maintenance of field servicing tools, equipment and parts inventories in order manner.

Service Store

• Updating and monitoring of stock inventories on weekly and monthly basis, such as receipt and disposal of return units, treatment and conversion of products etc.
• Generate CRM reports for Management.
• Support warehouse disposal activities.
• Other duties as assigned.

Requirements

• With 2 years’ experience of relevant working experience.
• At least 2 years-experience in field servicing for consumer electronics products.
• Knowledge and proficient use of electronic tools and diagnostic test equipment.
• Proficient in MS office and smartphone technology with the ability to learn proprietary software applications at ease.
• Meet physical requirements generally associated with field service repair/ warehouse environment (lifting heavy equipment/ appliances, bending etc.). Good eyesight is required as he/she will be working with minutes parts.
• Excellent communication, interpersonal and diagnostic skills.
• Willingness to perform overtime work when requested.

Our client is Singapore’s leading sustainability-driven energy company. Due to their current expansion plan, they are looking for a Customer Relations Officer to join their Sales team, with the goal of further developing the already high-performing team. They are located in the Town.

Working days: Work 4 days per week including both weekends

Working Hours: 10.30am to 9.30pm

Responsibility:

• Meet personal sales goals and help the team reach theirs.
• Assist customers in-store and on the phone, sharing product details.
• Do direct marketing to boost sales.
• Take part in outdoor sales and events.
• Manage counter tasks, including handling payments.
• Take on extra tasks as needed.

Requirements:

• Minimum O level qualification.
• Preferably 1-2years with relevant experience
• Computer literate

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

19C9682 (Recruitpedia Pte Ltd)

EA Reg. No. R23119064

TEOH ZINI

Customer Service Officer

- Managing inbound and outbound calls

- Customer engagement

- Setting up appointments for the customers

- Identifying customers' needs, answering call and providing solutions/alternatives to issues

- Promote products and services when possible

- Building sustainable customer relationships;

- Excellent communication skills

- Excellent service-oriented & telephone etiquette

- Experience in Customer Service / Call Centre

- Provide excellent service to the customer (in the outlet)

- Well-versed in computer (Word & Excel)

- Hard-working, good team-work & pro-active

- Strong interpersonal & able to multi-task

Interested candidates, please call 6738 1133 / WhatsApp: 8133 0088 / 8133 3030

Responsibilities:

• Immediate resolution of day-to-day business and customer needs
• Detail tracking of all orders and issues
• Handling all aspects of customer services (handling potential claims, solving problems, helping with technical and commercial queries)
• Order taking/order handling. Processing orders from A to Z (stock control, prices, order management, delivery follow-up, invoicing etc)
• Arrange customer transportation (from Korea, Antwerp or Houston)
• Payment/credit control
• Office management
• Additional duties and projects as assigned by the Manager

Qualifications:

• Bachelors Degree / Dipoma in Business Administration or related discipline
• Professional with minimum 5 years of Customer Service and order processing experience, preferably in similar industry
• Knowledge of import / export and L/C negotiation required
• Ability to effectively manage customer base, have direct contact with customer and/or sales offices alike
• Excellent communication and interpersonal skills required.

To help us process your application, please visit www.gmprecruit.com/current-jobs to upload your resume on our website with GMP Job Code: 21096

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972

Job Highlights

• Competitive total rewards package
• Dynamic & people-centric work culture
• Professional development

Job Description

Customer Service Officers (Full-time)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

(EAST REGION)

Roles and Responsibilities:

Products: Microscope Solutions Products

Customer support for Domestic as well as regional
> To arrange service visiting, install, repair, troubleshooting, and re-location on site
> To set up and dismantle equipment for demonstrations
> To conduct equipment familiarization training for users
> To answer service enquiries
> To attend user’s meetings
> To install and commission new equipment at customer’s sites

To practice and enlightenment for Customers satisfaction in service team

Service administration
> To prepare service quotations, contracts, report, and invoice
> To arrange spare parts from suppliers
> To send / deliver repair item and spare parts
> To collect equipment for in house repairs
> To deliver new equipment to customers
> To attack and pursue outstanding debts
> To send faulty parts to vendors for checking and testing
> To furnish technical information and quality report to Principal

Requirement:
- At least diploma in engineering.

- having at least 1-2 years’ service engineer working experience
- Experience in medical device servicing is needed
- Able to work both independently and as an effective team player
- Proficient in Microsoft Excel and Words
- Well-organized, self-motivated, reliable and resourceful
- Strong communication and inter-personal skills
- With car license prefer

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

• Gather and review customers’ stock forecast
• Observe inbound shipment from suppliers

Requirements:

• Diploma and above
• At least 2 years of Customer Service experience with inbound & outbound shipment arrangements.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996