About Us
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. We advise, originate, trade, manage and distribute capital for governments, institutions and individuals. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. We provide you a superior foundation for building a professional career where you can learn, achieve and grow.

Technology/Role/Department at Morgan Stanley
The mission of Cyber Data Risk & Resilience (CDRR) is to deliver first-line defenses to manage risks to Firm technology, information and cyber threats through risk identification, control management and assurance. This allows the business to operate and grow in a secure and legally compliant manner.
Our vision is to deliver Programs that protect and enable the business, ensure secure delivery of services to our clients, adjust to address the risks presented by an evolving threat landscape, meet regulatory expectations, and offer highly attractive career opportunities.

Position Description
Morgan Stanley is seeking an ambitious candidate to join their Global eDiscovery and Investigations (GEDI) group within the InfoSec Incident Management and Investigations (ISIMI) organization as a Senior Digital Forensics Investigation and eDiscovery specialist. The group is responsible for insider threat investigations, and managing requests for electronic data and digital forensic investigations that relate to Litigation, Regulatory matters, Compliance, Employee Investigations as well as Incident Response and Cyber Security events. This is a challenging position with responsibility to lead complex eDiscovery and investigation cases. This is an excellent opportunity to join a dynamic global function in the Singapore office.

A Senior Digital Forensics Investigation case lead will conduct digital investigations, which includes collecting and analyzing data from electronic sources such as infrastructure logs, hosted application logs, Windows and Linux OS, network file servers, and eCommunications archives. Communicating complex technical matters and extensive interaction is required with colleagues both internal and external to Technology including Legal and Compliance, Corporate Security, Human Resources, Cyber Security, Engineering teams, and other Business groups. The candidate must demonstrate and practice highest risk management mindset in their day-to-day operation, including making sound judgement calls and providing guidance to clients. The candidate will be well-organized, have strong communication and analytical skills, be able to turnaround time sensitive matters without compromising quality, be able to manage client expectations, be confident working independently and comfortable with the handling of confidential information to support management decisions.

As an eDiscovery case lead, this role will also perform electronic data discovery/collection that includes, but not limited to, collecting and analyzing data from electronic data sources such as email archives, infrastructure logs and network file from local servers and cloud. The data will be provided to clients both internal and external to the Firm. Experience of handling regulatory requests and understanding of international data collection considerations will be beneficial.

An ideal candidate will be well-organized, analytical, have strong communication and time management skills, able to demonstrate a detail oriented approach to quickly solve complex problems for the organization. Additionally, you will be responsible for mentoring and developing team members and fostering a collaborative work environment. Proven track record of effective leadership will be desirable.

Qualifications

Skills Required:

- Experience with digital investigations, incident response, insider threat or data exfiltration incidents
- Strong technical acumen, with ability to drive results with a collaborative approach, solve problems front-to-back and autonomously makes effective decisions
- Strong SIEM data analysis and correlation skills with comfort to work through complex data sets, by analyzing and formulating queries with a nimble approach (e.g., Splunk)
- Experience of infrastructure logs analysis and correlation (e.g. proxy, authentication, networking and security events)
- Experience in end point and network forensic data recovery and analysis, including working knowledge of forensic tools (e.g., Axiom, Microsoft Defender, Nuix, EnCase)
- Proven experience in a client facing role with excellent customer service skills, and ability to work under pressure while handling complex requests
- Working knowledge of data retrieval from message archive systems or data repositories, including formulation and troubleshooting of complex data collection criteria
- Strong working knowledge of Microsoft M365
- Strong ability to articulate complex issues concisely, collaborative, organized and attentive to detail
- High level of work ethic - demonstrated by following policies and procedures, making good judgement and escalating issues promptly
- Organized, attentive to detail, with planning and deductive reasoning skillset
- Very strong verbal and written communication skills with strong ability to articulate complex issues concisely
- Excellent interpersonal skills, flexible and self-motivator

Skills Desired:

- Experience working with regulatory, compliance and/or litigation group within the Financial Industry
- Experience coaching and developing team members
- Scripting capability (e.g. with Python, PowerShell) for data processing and automation
- Experience in investigation report writing and presentation
- Solid work experience of min. 3 years in a financial services sector
- Exposure to technology risk and security, and infrastructure knowledge within the Financial Industry
- Experience working internationally with peers/clients in different regions and time zones
- Technical or Information Security Certifications (e.g. GCFE, GCFA, GNFA, CISSP) is an advantage but not a m

Job Responsibilities

• Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries;

• Fulfillment follow through on case handling and with customers.

• Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Minimum of ITE, 'O' levels

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

• Possess good command of written and spoken English.

• Good analytical skills; passion for working and is good in working with numbers.

• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

• Passion for working, responsible and with good working attitude.

• Proficient in PC skills including MS Office applications.

• Ability to work on rotational shifts (Morning & afternoon)

Onsite Service Engineer

Job Scope:

- Perform installation and commissioning activities of products without supervision

- Provide frontline support for key field service activities, including:

- Basic fault finding and rectification

- Planned maintenance activities on products

- Offer basic faultfinding and troubleshooting support to customers with minimal supervision

- Ensure all field service activities adhere to health and safety policies

- Provide accurate, factual reports to the team leader or technical support personnel

Job Requirements:

- Minimum 1 year of field service experience in a relevant or related industry, preferably with a strong customer-facing focus

- Formal qualification in a mechanical, electromechanical, or electronic discipline

- Proficient in understanding technical documents (P&IDs, wiring diagrams, etc.)

- Computer literate

- Ability to manage and prioritize activities as directed by the line manager

- Team player

Interested candidates who wish to apply for the advertised position, please click "apply now" an updated copy of your resume in MS Word format.

We regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd

EA License No : 01C4394 | Lim Han Siang Adrian | Reg No: R 177 0467

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

• Provide service and spare parts quotations to customers enquiries.
• Performs in-house repair and on-site commissioning for various gas and water quality analyzer, CEMS and AQMS.
• Troubleshoot analyzer and advise customers on the best solutions in accordance with standard procedures and safety guidelines of the company.
• Create and maintain strong relationships with customers and provide good support.
• Support in Factory Acceptance Test (FAT) and Site Acceptance Test (SAT) for projects.

Requirements:

• Degree in Mechanical/Electronics/Electrical Engineering or equivalent.
• At least 3 years working experience in the analytical instruments.
• Strong knowledge on gas analyzers, CEMS and water quality analyzer.
• Possess own transport, transport allowance will be provided.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Join Our Team!

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Administrative Assistant. As a key member of our academy, you will be responsible for providing exceptional customer service, handling administrative tasks, and supporting our team to deliver exceptional programs and events.

Responsibilities:

· Handle lesson enquiries and respond to customers in a timely and professional manner

· Coordinate group lesson times and liaise with parents and coaches

· Book students in with coaches through our academy booking system

· Engage with club members and guests at the driving range to promote programs and the academy

· Coordinate with finance for customer payments, invoicing, and posting/reconciling credit card sales

· Take student payments, create invoices, and record sales

· Maintain accurate student package records on our academy booking system

· Generate and update customer database lists for marketing purposes

· Follow up with students to ensure their experience is exceptional

Requirements:

· Positive demeanor with excellent customer service and interpersonal skills

· Excellent communication skills, both verbally and in writing (email and text)

· High level of initiative, driven, and attention to detail

· Efficient at planning, prioritizing, organizing, and executing tasks

· Able to deal with customers in a tactile, friendly, and confidential manner

· Availability to work 6 days a week, including Saturdays and Sundays

· Previous experience in a customer service role is preferred

· An interest in sports, ideally golf, will be an advantage but is not required

What We Offer:

· Competitive salary and benefits package

· Opportunity to work in a dynamic and growing sports academy

· Ongoing training and development opportunities

· Collaborative and supportive team environment

*Bonus incentives*

If you are a customer-focused individual with excellent administrative skills, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter with photo outlining your experience and qualifications for the role.

We look forward to hearing from you!

Responsibilities

• Responsible for daily intake of cars for servicing.
• Ensuring and upholding the service image at all times.
• Assisting in achieving higher service levels through various action plans constantly implemented.
• Assisting a group of front counter staff and maintaining their team spirits and positive thinking and teamwork.
• Ensuring administration work is done promptly, warranty claims, internal accounts, WIP reports, cash debtors, monthly target of VOC scores, etc.
• Perform invoice closing.
• Preparation of quotation when required.
• Provide excellent customer service to customers.
• Actively deliver good results from VOC survey with strong response rate and promoter scores.

Requirements

• Minimum NITEC in Light Vehicles or Diploma in any discipline (preferably in Engineering) with 2 to 3 years of working experience in a relevant field
• Possess valid Class 3 driving license
• Experience in Customer Service Roles is preferred
• Possesses sound technical knowledge of cars will be an added advantage
• Candidates who have prior experience in Automobile industry will have an added advantage
• Alexandra, Monday to Friday 8.00am to 5.00pm, Alternate Saturday 8.00am to 12.00pm
• Basic + incentive + OT + Allowance, 2 positions available
• Job Reference: L9V88XX6

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

• Attending to customer enquiries & handling incoming call
• Prepare quotation, process customer order & follow-up on outanding payment upon job completion.
• Prepare and tracking of service contract.
• Provide full admin support to service department
• Undertake other adhoc assignments and duties

Requirements:

• Proficiency in MS Office
• Knowlegdge in ERP System
• Good customer service skills
• 5 days work week
• Work location: Tuas Link
• Salary up to $2,700

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1982883 (Koh Wei Ling, Gao Weiling)

about the company

Our client has an outstanding international reputation in providing storage solutions particularly for chemicals, oil and gas.

about the job

• Oversee daily order management and execute process and guidelines.
• Define, lead and enhance strategies for service excellence.
• Maintain excellence in service recovery, emphasising the prevention of recurring service problems.
• Develop the team and review individual performances (growth planning, goal setting etc.)

skills and experience required

• Min. 10 years of experience in B2B leadership in customer service operations.
• Degree in Supply Chain/Business or any other relevant fields.
• Passionate in customer excellence

To apply online please use the 'apply' function.
(EA: 94C3609/ R1985244 )

Job Title: Customer Relationship Manager - BYD

Key Responsibilities:

1. Respond promptly and professionally to customer inquiries via phone, email, and chat.
2. Provide accurate information about the Automotive products, services, and policies.
3. Assist customers with product inquiries, technical support, and warranty claims.
4. Troubleshoot and resolve customer issues and complaints in a timely manner.
5. Coordinate with internal departments, including sales, marketing, and technical support, to address customer needs effectively.
6. Process orders, returns, and exchanges according to company policies and procedures.
7. Maintain accurate records of customer interactions and transactions using CRM software.
8. Monitor customer satisfaction levels and identify areas for improvement in service delivery.
9. Stay up-to-date on product features, industry trends, and competitive offerings.
10. Provide feedback to management regarding customer concerns, trends, and opportunities for improvement.
11. Conduct and manage customer satisfaction survey including but not limited to post showroom visit/ test drive/delivery customer satisfaction follow up
12. Collect, analyze and share useful statistics, market trend and local best practice from retail marketing operations
13. Handle unexpected events, such as customer complaints, poor departmental cooperation, etc., to ensure effective implementation of the associated processes.
14. Assist sales manager to set the monthly DCC outbound call volume , customer arrival volume, test drive volume to complete the lead generation rate, follow up rate, arrival rate , test drive rate of various indicators statistics and analysis
15. Personal Assistant to General Manager

Qualifications:

• High school diploma or equivalent; bachelor’s degree preferred.
• 2+ years of experience in customer service or related field.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in Microsoft Office and CRM software.
• Knowledge of automotive industry and electric vehicles is a plus.
• Fluency in multiple languages is an advantage.
• Prefer candidate who able to start immediately.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• Dynamic and collaborative work environment with a diverse team of professionals.

Job Description:

• Planning and coordinating PR programme for the project
• Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
• Provide administrative support assistance and other ad-hoc jobs if required

Job Requirements:

• GCE 'O'/'A' Level with 1 to 2 years of public relations experience, preferably in building trade as BSC supervisor
• Good communication skills
• A pleasant personality & good interpersonal skills

(1) Service Technician (Home Appliances)

KEY RESPONSIBILITIES

1) Provides after-sales technical service on the breakdown, troubleshooting and repair of home appliances (Fridge, Washing Machine, Wine Chiller, etc)

2) Attend to walk-in customers for technical support

3) Handle customers’ enquiries on technical issues

4) Follow up on outstanding issues in a timely manner

5) Spare parts ordering and control

KEY REQUIREMENTS

1) NITEC/Diploma in Electrical/Mechanical Engineering/Air-conditioning & Refrigeration

2) Knowledge & skills in refrigerators, washing machines and other home appliances servicing and repairs

3) Team player, Trustworthy, Customer-oriented and Attention to detail

4) Process class 3 driving licence

5) Computer skills with MS Office applications knowledge

6) Team player, Trustworthy, Customer-oriented and Attention to detail

Job Purpose:

• Operation (Service Provisioning) finance/procurement
• Enhancement of work process (via digital transformation)

Responsibilities:

• Handle Payments/Claims to vendors
• Handling Material Issuance
• Handling Material Balancing
• Preparing Budget forecasting & reporting
• Administrative reporting
• Perform other duties as assigned by supervisors.

Requirements:

• Degree/ Diploma in any discipline (Engineering preferred) with relevant working experience preferred
• Possess knowledge on engineering operations and system processes
• Preferable with knowledge on operational finances.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected].

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Reg No: R1875348 (Tewari Priyanka)

**********************************

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available

• Salary: Up to $2,800
• Location: Genting Road - Geylang
• Working Day & Time: 5 Days work week; 8:45am - 5:30pm

Job Description:

• Handling of Customer Enquiries & Feedback via our Communication Touchpoints (Call, Email, WhatsApp, and etc)
• To respond to customer’s service enquiries. This will include scheduling of appointment with our technicians and updating the customer
• To follow up with sales enquiries. For new orders, to work with sales coordinator to generate the invoice & scheduling of delivery
• To handle feedback and provide supplementary information like pricing, stock availability and etc
• Providing support to the sales team
• Assisting the sales team to arrange with customers on the servicing of products
• Handling of 1-to-1 exchange process
• To ensure that display sets are in proper working condition at point of sales
• To manage our service partners
• To ensure that leads provided are promptly attended to
• Provide product information and details to enquiries by our service partners
• Scheduling of installations for our customers with our service partners
• Handle feedback from customers with regards to our service partners

Requirement:

• Minimum 1 year of relevant experience

Tong Wei Chin (Reg No.: R24123803)

The Supreme HR Advisory Pte Ltd (EA No: 14C7279)

• Provide service and spare parts quotations to customers enquiries.
• Performs in-house repair and on-site commissioning for various gas and water quality analyzer, CEMS and AQMS.
• Troubleshoot analyzer and advise customers on the best solutions in accordance with standard procedures and safety guidelines of the company.
• Create and maintain strong relationships with customers and provide good support.
• Support in Factory Acceptance Test (FAT) and Site Acceptance Test (SAT) for projects.

Requirements:

• Degree in Mechanical/Electronics/Electrical Engineering or equivalent.
• At least 3 years working experience in the analytical instruments.
• Strong knowledge on gas analyzers, CEMS and water quality analyzer.
• Possess own transport, transport allowance will be provided.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

One of our clients is looking for a candidate with the below given skills:

The Onsite Support Engineer is responsible for delivering high-quality technical support and maintenance services to clients directly at their locations. This role encompasses a wide range of IT-related tasks, including troubleshooting, installation, configuration, and maintenance of hardware, software, and network systems. The successful candidate will demonstrate exceptional problem-solving skills, the ability to work independently, and a strong commitment to customer service.

Key Responsibilities:
• Technical Support and Troubleshooting:
o Provide onsite technical support for a wide range of IT issues, including hardware, software, and networking.
o Troubleshoot and resolve problems related to desktops, laptops, mobile devices, printers, servers, and network equipment.
o Conduct system diagnostics using appropriate tools and techniques to identify root causes of issues.
o Implement fixes and solutions in a timely manner to ensure minimal disruption to client operations.
• Hardware and Software Management:
o Perform hardware installations, configurations, and upgrades for various IT equipment, including desktops, laptops, and peripheral devices.
o Install, configure, and update software applications and Windows operating systems.
o Ensure proper licensing and compliance with software regulations.
o Keep systems updated with the latest patches, updates, and security measures prior to machine deployment.
o Weekly Meeting room maintenance.
• Client Communication and Relationship Management:
o Communicate effectively with clients to understand their technical needs and provide appropriate solutions.
o Maintain a professional and positive relationship with clients, ensuring high levels of satisfaction.
o Provide training and guidance to clients on the use of IT systems and applications.

________________________________________
Qualifications:
• Education:
o Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Experience:
o Minimum of 2-3 years of experience in IT support or a related role.
o Proven experience with Windows and MS Office Application Support.
Skills:
o Strong troubleshooting and problem-solving skills.
o Excellent communication and interpersonal skills.
o Ability to work independently and manage time effectively.
o Knowledge of IT security principles and best practices.
o Proficiency with remote support tools and diagnostic utilities.
o Stock and Asset Management
o Basic networking TCP/IP, DNS, DHCP troubleshooting
• Certifications (If Any):
o Relevant certifications such CompTIA A+, Microsoft Certified Professional (MCP) or similar are preferred.

Service & Bar Associate / Lead

• Working locations: Tiong Bahru, Cluny Court, Telok Ayer, Neil Road, ION Orchard and East Coast.
• Working days: 5 or 6 days alternating, 44 hours excluding break time

Responsibilities:

• Greet and interact with customers.
• Provide high quality of customer service to customers meeting the required service standards.
• Prepare coffee-based beverages, teas and food according to PV’s unique recipes and procedures.
• Serve foods and beverages to customers.
• Have full knowledge of the menu to recommend specific items to customers.
• Follow SOP on food & beverage preparation and order system.
• Performing cashiering duties.
• Ensure that work stations are set up before the shift commences.
• Maintain cleanliness and housekeeping of work areas.
• Ensure sufficient stocks for daily operations.
• Minimise wastage and spoilage of food ingredients.
• Any other duties that may be assigned.

Requirements:

• Minimum 1 year of service experience is preferred but not necessary. Training will be provided to those without experience.

Interested applicants may choose to apply / Contact me your updated resume for our consultant to find you a suitable oppurtunities

Contact Number : +65 90839650

LIM JUN SHENG Reg No: R22104301

The Supreme HR Advisory Pte Ltd EA No: 14c7279

• Position: Service & Bar Associate / Lead
• Working locations: Tiong Bahru, Cluny Court, Telok Ayer, Neil Road, ION Orchard and East Coast.
• Working days: 5 or 6 days alternating, 44 hours excluding break time
• Salary: $2,200 - $2,600

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities:

• Greet and interact with customers.
• Provide high quality of customer service to customers meeting the required service standards.
• Prepare coffee-based beverages, teas and food according to PV’s unique recipes and procedures.
• Serve foods and beverages to customers.
• Have full knowledge of the menu to recommend specific items to customers.
• Follow SOP on food & beverage preparation and order system.
• Performing cashiering duties.
• Ensure that work stations are set up before the shift commences.
• Maintain cleanliness and housekeeping of work areas.
• Ensure sufficient stocks for daily operations.
• Minimise wastage and spoilage of food ingredients.
• Any other duties that may be assigned.

Requirements:

• Minimum 1 year of service experience is preferred but not necessary. Training will be provided to those without experience.

Job Title: Sales Executive - BYD

Location: Singapore

Job Description:

Key Responsibilities:

1. Sales Development: Identify and pursue new business opportunities for BYD’s electric vehicles in the Singaporean market.
   Develop and implement strategic sales plans to achieve sales targets and increase market share.
   Generate leads through networking, events, and direct outreach.
   
2. Client Engagement: Conduct product demonstrations and presentations to potential customers and business partners.
   Understand customer needs and provide tailored solutions that highlight the benefits and features of BYD’s EV offerings.
   Negotiate and close sales deals while ensuring high levels of customer satisfaction.
   
3. Market Intelligence: Stay informed about market trends, competitor activities, and industry developments related to electric vehicles.
   Provide feedback and insights to the management team to support product development and marketing strategies.
   
4. Customer Relationship Management: Build and maintain strong relationships with existing and potential clients.
   Address and resolve customer inquiries, concerns, and issues promptly and effectively.
   Follow up with customers to ensure satisfaction and encourage repeat business.
   
5. Sales Administration: Maintain accurate records of sales activities, customer interactions, and pipeline status using CRM tools.
   Prepare sales reports, forecasts, and market analysis for management review.
   Ensure all sales documentation is completed accurately and promptly.
   

Qualifications:

• Experience: Minimum of 2-5 years of sales experience in the automotive industry, with a focus on electric vehicles preferred.
• Skills: Proven track record of meeting or exceeding sales targets.
  Excellent communication, negotiation, and interpersonal skills.
  Strong understanding of the Singapore automotive market and electric vehicle trends.
  Proficiency in Microsoft Office Suite and CRM software.
  

Job scope:

• Management of product quality release for products.
• Oversee operation matters in QA such RM Quality & FG certification.
• SAP/LIMS system QM data and batch data support.
• Coordinate product compliance support and regulatory data support.
• Responsible to drive 5S activities and housekeeping inspection in QA Lab.
• Ensure required risk assessments are completed and documented, risk reduced ALARP in Quality.
• Responsible for QMS ISO9001:2015 Management. Coordinate Internal Audit schedule, meetings, control of risk register. Maintenance of Quality files, procedures, formulation & specification update in ECM/QA Portal & SAP system.
• Support UL Management - Audits, sample submission, results follow-up & actions without miss.
• Lead customer compliance audits and visits. Ensure relevant documentation are updated. Update customer checklists as and when requested by customer.
• Responsible to lead monthly process audits, internal rejects actions closure & related corrective action request system. Keeps management fully apprised of significant occurrences and trends that impact the quality of product or manufacturing operations.
• Focal point for MDRM setup and raise PR in SAP. Monitor lab cost.
• Support QA sustainability project.
• Active participation during regular QA meetings.

Job requirement

• Diploma or bachelor’s degree from a relevant discipline
• Minimum of 3 years of relevant QA operation experience in manufacturing industry, plastics and chemical industry preferable.
• Knowledge of Quality standards & test methods
• Knowledge of quality tools such as RCCA, FMEA, 8D reporting

Interested candidates who wish to apply for the advertised position, please click "apply now" or email us an updated copy of your resume in MS Word format.

We regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd

EA License No : 01C4394 | Ng Theng Yee | Reg No: R22108658

0.5-month completion bonus

Working Hours: 9-6pm, 100% office

Details:

• Experience in full sets of shipping documentation, with LC experience prefer
• Immediate or short notice only
• 12-months contract, convertible or extendable subject to business need

Responsibilities:

• Manage a full set of Import/Export, Letter of Credit, and banking documents.
• Prepare an accurate and complete range of shipping documents, including Invoice, Packing List, Certificate of Origin, Wood Declaration, Marine Insurance, Form 6, Form 9, Annex 7, etc., in a timely manner.
• Coordinate with suppliers, customers, and forwarding agents to ensure smooth and timely cargo delivery.
• Communicate directly with shipping lines for draft Bill of Lading (BL), BL amendments, and master BL security printing.
• Calculate pricing for hedge contracts to ensure correct invoicing.
• Review all documents to ensure compliance with Sales terms, L/C terms, and customer requirements.
• Follow up on deposit/LC issuance to ensure required payments are received before shipment.
• Ensure the title of goods is transferred only as required based on payment terms.
• Interact with customers to provide and process information regarding inquiries, concerns, and requests about documentation and operational matters in a timely and accurate manner, ensuring excellent customer service.
• Collaborate with other teams, such as traders and fixation, to meet customer needs and promptly resolve any issues.
• Handle ad-hoc tasks assigned by the team leader.

Requirements:

• Minimum Diploma and above
• Preferrable with LC knowledge
• 3-5 years working experience in Customer Service and managing shipping documentation
• Able to work independently and work within tight deadline

Please contact Terence at +65 9645 4048 your resume directly for fast response.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers.

As a Customer Optimization and Acceleration Specialist II, you will play a pivotal role in driving financial success for AWS customers by creating and delivering executive-level content, serving as a subject matter expert in cost and commercial aspects throughout the customer life-cycle, and empowering clients with tools for effective cloud and IT spend management. Additionally, you'll lead the way in assessing reporting needs, establishing KPIs, and managing multiple strategic requests to ensure continuous progress and success in customer transformation and optimization initiatives.

Key job responsibilities

• Act as a financial advisor and collaborate with AWS account team, to build and deliver executive content (such as financial business case, Return on Investment and Total Cost of Ownership Analysis, cost optimization strategies)
• Become the subject matter expert in all cost and commercial related aspects of the customer life-cycle
• Educate and enable customers with tools to successfully manage cloud and IT spend
• Assessing reporting and analytic needs of customers and identifying solution and approach to meet those needs.
• Communicate, establish, and measure KPIs to track progress and success of transformation and optimization within customer organizations
• Manage numerous requests concurrently & strategically
• Understand and communicate billing, forecasting, and budgeting best practices

Basic qualifications

• Bachelor's degree or equivalent
• 5+ years of experience in a customer-facing role, such as account management, business development, or customer success
• Proficient in the use of AWS services and tools, as well as other cloud financial management and IT spend optimization tools
• Proven track record of driving financial success for customers through cloud optimization initiatives
• Excellent communication and presentation skills, with the ability to engage and influence executive-level stakeholders

Preferred qualifications

• Experience leading and managing multiple strategic projects and initiatives simultaneously
• Strong analytical and problem-solving skills, with the ability to interpret data, establish KPIs, and provide data-driven recommendations
• Bilingual - English plus one other APJ spoken language.

· Design, execute, and continuously optimize company's Southeast Asia after-sales service operation strategy to ensure customer satisfaction and retention rates meet targets.

· Lead and manage after-sales operations team, including functions such as customer support, technical support, and customer success.

· Develop and maintain efficient customer support processes and standard operating procedures to ensure timely resolution and proper handling of customer issues.

· Develop and implement customer training plans to help customers in better understand and use of products, enhance customer satisfaction and product stickiness.

· Coordinate cross-departmental collaboration, closely collaborating with sales and product development teams to address customer issues and continuously improve products and services.

· Analyse customer feedback and data, identify problems and marketing opportunities, propose improvement suggestions and optimization plans.

· Manage the performance and resources of the after-sales operations team to ensure efficient operation and achievement of operational goals.

· Regularly report after-sales service operation status and customer feedback to the management, provide improvement suggestions and strategic planning.

Requirements

· Bachelor's degree or above from a domestic university ranked 211 or above, or overseas institutions ranked in the top 200 by QS.

· Over 10 years of experience in relevant field, including after-sales service or customer success in overseas market of SaaS products.

· Strong customer-oriented thinking and problem-solving abilities, capable of respond quickly to customer needs and providing high-quality solutions.

· Outstanding leadership and team management skills, able to motivate and guide teams to achieve performance goals effectively.

· Excellent analytical and problem-solving skills, capable of independent thinking and quickly addressing various challenges.

· Good resilience and teamwork spirit, able to maintain high efficiency and quality performance in a fast-paced and changing work environment.

· Strong business insights and market sensitivity, able to grasp market trends and customer needs, and provide effective suggestions for the company's business development.

· Fluent in both English and Chinese to communicate with Chinese associate.

Pick Network Pte Ltd

Pick Network is a wholly-owned subsidiary company of Infocomm Media Development Authority (IMDA) to deploy parcel locker in public spaces and operate nationwide parcel locker network. The network will deliver convenience and choice to consumers and businesses and aid in the transformation of Singapore's urban logistics ecosystem.

We are hiring for the following position:

Service Executive

Job description

• Basic knowledge in IT concepts
• Monitor the backend system to spot for abnormalities and issues of the locker network
• Attend to technical issues raised by Call Centre
• Carry out investigation on disputes raised by consumers and other users
• Provide guidance and support to users at the locker
• On-site and remote troubleshooting of abnormalities or issues
• Coordinate and communicate with contractors effectively in the escalation and resolving of issues raised
• Ensure that all issues raised are resolved and cases are closed in a professional and timely manner
• Parcel recover, if needed

Requirements

• Minimally Diploma/ITE certification
• Have an understanding of how parcel lockers functions
• Willing to be placed on work shifts
• Candidates with driving license at an advantage
• Analytical mindset to detect and solve issues

• Position: F & B Service Ambassador
• Working Hours: 6 days [2 Shift between 7am-10pm, rotated shift , 44 hours per week]
• Location: Hillview / Clementi / Bedok
• Salary: up to $2500

Interested applicants can also send your resume to WA: +65 8827 8712 (Ms Lynne) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

TAN LEE XIAN Reg No: R24123487

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Requirements:

• Preferably 1 year working experience in F&B – cafes/ restaurants/ similar capacity
• Able to work on weekends / public holiday

Job Scope:

• Ensuring excellent guest experience through providing of warm and genuine service
• Take, prepare and serve food & drinks orders and operate cash register
• Ensure product items are well stocked and display cases are attractive and clean.
• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
• Any other ad-hoc duties base on operational needs

Marine Service Engineer x 2

• Office location : Boon Lay
• Working Location: On Board Ship
• Mon- Friday (8am - 5pm)
• Salary : $2,000-$2,800 basic + OT + Allowances (Gross Salary $3,000 - $4,000)

Requirements:

• Diploma in Engineering or equivalent (Electrical/Electronics/Mechanical/Mechatronics).
• Training Provide

Job Description

• Conduct periodic inspections, repair, service and maintenance of Musasino equipment to ensure reliable
  operation.
• Collaborate with clients and superintendents to deliver quality services efficiently.
• Generate reports and present findings to relevant personnel.
• Provide remote troubleshooting support through emails, ensuring customer issues are resolved promptly to maintain high satisfaction levels.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279