Job Responsibilities: • Answer high-volume inbound calls and respond to inquiries related to imaging services. • Manage all dial in booking and WhatsApp/online scheduling. • Schedule appointments and manage patient records accurately. • Educate patients on MRI examinations and address their concerns with empathy • Collaborate with medical staff to resolve issues efficiently. • Maintain confidentiality in compliance with PDPA regulations. • Administration: Compile statistics, support marketing activities and other duties as assigned.

Job Requirements: • Minimum GCE O Levels • Previous experience in a customer support role • Strong phone and verbal communication skills along with active listening • Customer focus and adaptability to different personality types • Ability to multi-task, set priorities and manage time effectively

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests’ complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests’ request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

Requirements:

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Responsibilities

• Assist all aspect of the front desk (including check-in/outs)
• Attend to guest’s enquiries, request and complaints in a timely and courteous manner
• Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation.

Requirements

• Minimum GCE ‘O’ Level and above
• Relevant experience in similar capacity would be an advantage
• Team player, work independently
• Excellent interpersonal and communication skills
• Able to work 3 rotating shifts / Weekends / PH

30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.

Job Highlights:

• 5-day work week
• Career Progression Opportunities
• Dynamic team

Job Description:

• Reporting to the Assistant Front Office Manager, you are responsible in directing the welcome experience whilst ensuring compliance with all policies, brand standards and satisfaction of guests’ needs.
• You should be a people person who is courteous, efficient and enjoys to meet and serve .
  
  As a Guest Services Executive, your duties and responsibilities will include:
• Performing all front desk duties including confirming reservations (emails/phone/over the counter), occupancy and audit reports, cashiering, room assignments, guest check-in and check outs in a friendly and efficient manner.
• Providing hotel and travel information and sharing local tourist insights.
• Handling guests’ inquiries and providing prompt responses and assistance
• Analyzing and resolving problems while exercising good judgment
• Ensuring a high level of customer service is consistently maintained.
• Develop and maintain positive working relationships with others.
• Maintaining confidentiality of all guests' information and hotel data.
• Escorting guests to their rooms, making personal deliveries for guests, conducting room and hotel tours.
• Reporting accidents, injuries, and unsafe work conditions to the manager.
• Adhere to all company policies, procedures and etiquettes.
• Perform other departmental or cross departmental job duties as requested by management.
  
  Job Requirements:
• Diploma or equivalent in Hospitality Management / Business Administration.
• 2 years of experience in Guest Services, Front Desk or related professional field.
• Computer literate and proficient with Microsoft Office.
• Able to perform shift work including nights, weekends, and/or public holidays.
• Good understanding/knowledge of using the hotel property management system.

About the Company:

Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways.

Role Summary:

We are looking for a highly skilled and experienced Senior Program Manager to join our team at DBiz Singapore. The ideal candidate will be responsible for overseeing program management and service delivery, maintaining client satisfaction, and managing relationships with key stakeholders, particularly within government sectors.

Key Responsibilities:

1. Program Management:Manage complex IT programs and projects to ensure timely delivery within scope and budget.
   Coordinate with cross-functional teams to meet program milestones.
   Oversee the planning, execution, and monitoring of multiple projects to ensure alignment with customer goals.
   
2. Service Delivery Management:Ensure the successful and timely delivery of IT services to clients in line with agreed Service Level Agreements (SLAs).
   Monitor service performance and implement improvement measures as necessary.
   Act as the primary point of contact for escalations and issues, ensuring prompt resolution.
   
3. Client Relationship Management:Build and maintain strong relationships with key customers, especially government agencies, to meet their needs and expectations.
   Provide regular service updates and gather feedback through frequent client communication.
   Identify opportunities to enhance customer satisfaction and retention.
   
4. Stakeholder and Vendor Management:Collaborate with internal teams, third-party vendors, and subcontractors to ensure seamless service delivery.
   Liaise with government officials to ensure adherence to policies and regulations.
   Ensure compliance with contractual obligations and government standards.
   
5. Performance Management and Reporting:Regularly review and report on service performance metrics.
   Implement continuous improvement initiatives to enhance service quality.
   Prepare and present performance reports to senior management and clients.
   
6. Risk and Issue Management:Proactively identify potential risks and develop mitigation strategies.
   Manage any issues that arise during service delivery to minimize service disruption.
   

Qualifications & Experience:

• Bachelor's degree in IT, Business Administration, or a related field.
• Minimum 5-7 years of experience in IT Project Management, Program Management, and Service Delivery, preferably within a government or regulated environment.
• Excellent communication, negotiation, and stakeholder management skills.
• Familiarity with government procurement processes and regulations is a plus.

Desired Skills:

• Strong leadership and team management capabilities.
• Ability to work under pressure and manage multiple priorities.
• Excellent problem-solving skills with a proactive and customer-focused mindset.
• Certification in ITIL, PMP, or equivalent is an advantage.

Life at Dbiz:

• Competitive salary and attractive benefits
• Dynamic and innovative work environment
• Opportunities for personal growth and development
• Engaging and collaborative company culture

• Excellent communication skills
• Interpersonal skills, active listening
• 1 year previous Service desk or equivalent experience
• Attend to Phone, Email and any other online queries where applicable
• Excellent organisational skills
• 1 year previous Service desk or equivalent experience
• Managing incidents including business expectations and communication
• Strong knowledge of Microsoft based operating systems, MS Outlook and MS Office
• ITIL Knowledge will be a plus
• Comply to process and procedures
• Admiistrative tasks


Must have Talent / Skills

• Minimum a diploma in Information Technology or equivalent
• Minimum 1 year of relevant working and technical IT experience
• Pleasant disposition and good social etiquette with good spoken and written English
• Good telephony and problem solving / troubleshooting skills
• Good customer service attitude
• Process Driven
• Able to liaise with Customer for daily operations

• Minimum a diploma in Information Technology or equivalent
• Minimum 2 years of relevant working and technical IT experience
• Pleasant disposition and good social etiquette with good spoken and written English
• Good telephony and problem solving / troubleshooting skills
• Good customer service attitude

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Position Summary:

We are seeking an experienced and dynamic Service Delivery Operations Lead to oversee the day-to-day operations of our service delivery team. The ideal candidate will be responsible for ensuring timely and quality service delivery while driving operational excellence and maintaining high customer satisfaction levels. This role requires a proactive leader with a strong focus on performance management, team development, and seamless collaboration across teams.

Key Responsibilities:

Operational Oversight:

· Oversee the daily operations of the service delivery team to ensure all services are delivered on time and meet established quality standards.

· Monitor and manage operational KPIs to achieve delivery excellence.

Team Management:

· Lead and manage a team of 5+ individuals, providing guidance, support, and regular performance feedback.

· Foster a collaborative and high-performing team culture.

· Develop training plans and upskill team members to meet evolving service delivery requirements.

Customer Satisfaction:

· Ensure high levels of customer satisfaction by addressing service issues promptly and maintaining clear communication with stakeholders.

· Act as the escalation point for complex service delivery challenges and resolve them efficiently.

Collaboration and Integration:

· Work closely with cross-functional teams to integrate service delivery solutions seamlessly into broader business operations.

· Drive alignment between service delivery and organizational goals.

Troubleshooting and Analysis:

· Identify and analyse service delivery bottlenecks and recommend improvements.

· Lead troubleshooting efforts to resolve technical or operational challenges effectively.

Communication and Reporting:

· Communicate effectively with stakeholders at all levels to provide status updates, insights, and recommendations.

· Prepare and deliver detailed reports on team performance and service delivery outcomes.

Mandatory Skills:

Communication Skills:

· Advanced proficiency in clear, concise, and professional communication, both written and verbal.

Troubleshooting and Analysis:

· Strong analytical skills with the ability to identify and resolve operational issues efficiently.

Team Management:

· Proven experience managing a team of 5+ members, with demonstrated success in team performance improvement and leadership.

Additional Skills:

· Advanced expertise in Service Delivery Management, Business Operations Management, Operational Excellence, and Delivery Excellence.

· Strong organizational and time-management abilities.

· A proactive problem-solver with excellent decision-making skills.

Qualifications and Experience:

· Bachelor’s degree in business administration, Operations Management, or a related field.

· 5+ years of experience in service delivery, operations, or a related role.

· Prior experience leading service delivery teams and driving customer-focused solutions.

Mandatory skillset:

· Communication Skill

· Troubleshooting and Analysis Skill

· Manage a team of > 5 people before

Job Responsibility

• Utilize the point-of-sale (POS) system to accurately place orders and assist in serving orders to tables.
• Demonstrate comprehensive knowledge of all menu items offered by the restaurant.
• Confidently present the menu to customers to suggest and upsell various food and beverage options.
• Follow SOP for clearing and resetting tables to ensure a seamless dining experience.
• Maintain a high standard of cleanliness to uphold sanitation and presentation standards.
• Fulfill any other assigned tasks related to service and cleanliness as directed by management.

Requirements

• Good communications skills
• Able to multi-task in a fast paced environment.
• Good understanding of health, safety and food hygiene practices.
• Be able to work well in a team.
• Trustworthy, impartial & maintain high level of discipline & punctuality.

Part-Time Positions:

• Part-time roles available with competitive hourly rates ranging from $12 to $15 commensurate to experience.

Learning and Training Opportunities for career advancement available.

• Barista
• FOH Leadership roles

Full Time Bakery Service Crew (44 hours/week)

Responsibilities:

• Interact with customers and provide excellent customer service

• Cashiering

• Simple food preparation

• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations

• Assist in improving processes for efficiency at the café

• Training part time service crew where necessary

Requirements:

• Singaporeans/PRs only with prior F&B service crew experience

• Able to work on weekends/PHs where necessary

• Valid Food Handling Level 1 Certificate required

• Strong leadership skills - able to work independently and in a team setting

• Great interpersonal skills

• Provide excellent customer service experience.
• Maintain the stock service areas with supplies such as condiments and tableware’s
• Assist in making hot and cold beverages
• Assist in serving food and beverage to guest
• Assist in Packing food orders in Kitchen for both dine in, online & takeaway orders
• Assist in Taking Order
• Assist in Seating guest
• Assist in keeping the restaurant clean at all times
• Assist in clearing tables , sweeping , mopping etc
• Provide menu recommendations appropriately
• Attend to customers’ needs promptly and professionally
• Adhere to personal & food safety procedures
• Maintain cleanliness and the hygiene of the restaurant
• Perform any other duties assigned by Manager

Sushi Kyuu By Shunsui is a concept under the Shunsui Group, and a sister restaurant of 6-time Michelin Plate Singapore awardee, Shunsui.

We are looking for a service manager trainee to be on board.

Job Description

- Manage reservations and inquiries

- Take orders and serve customers

- Manage floor supplies and equipment

- Maintain cleanliness of the outlet

Requirements

-Minimum of 2 years experience in F&B outlet

-Very basic knowledge of Japanese cuisine

Job Details

Salary: from $3.600 to $4,600

Working Days: 5 or 6 days per week

Job Description

· Carry out installation, testing, overhauling compressors and troubleshooting / servicing of air-conditioning and refrigeration units and other duties assigned by your superiors

· Carry out your work assignments either independently or with a group of workmen locally and/or overseas

· Update daily Progress Tracking Report to update the company on the job completion status

· Co-ordinate the work activities of the team to ensure completion of tasks within given timeline

· Completion of various daily job and closure reports

· Prepare survey/inspection reports

· Estimate labour and materials for a given RHVAC

· Communicate proactively with client/crew on technical issues, solutions and recommendations

· Coach junior team members to enhance their skills level

· Comply to Safety, Health and Environmental standards at all times

· Comply with all safety rules and regulations at all times

· Any other duties assigned by the HOD or Management as and when necessary

Requirements

· Candidate must possess certification in Refrigeration and Air Conditioning studies or Diploma/Degree in Mechanical Engineering

· At least 2 years’ working experience in marine RHVAC systems

· Has in-depth knowledge of refrigeration cycle theory, line components, circuit flushing, refrigerant recovery, pressure testing and vacuuming

· Has in-depth knowledge of electrical circuit diagram and HVAC Controls (Electrical and PLC)

· Good written and verbal communication and coaching skills

· Good analytical skills

· Able to work long hours under hot and humid conditions due to exigency of work on board vessels and in shipyards

· Team player with positive attitude and willing to learn and teach

· Able to work independently

· Proficient in RHVAC troubleshooting

· Good knowledge in compressor overhauling

We are located at 11A Tech Park Crescent Singapore 637842 (Tuas South).

Job Descriptions

• Oversee and coordinate fine dining service operations during shifts
• Uphold and demonstrate highest standards of Italian fine dining etiquette and service
• Train junior staff in fine dining service techniques and wine knowledge
• Handle sophisticated customer inquiries and special requests with grace
• Assist in wine service and food-wine pairing recommendations
• Maintain immaculate cleanliness and organization of the dining area

Job Requirements

• Excellent communication skills with a refined and professional demeanor
• High energy and positive attitude, with a passion for hospitality
• Strong team leadership skills
• Ability to work in shifts, including weekends
• Knowledge of Italian cuisine, wine, and fine dining service protocols
• Adaptability and quick problem-solving skills in a luxury dining environment

Benefits

• Medical reimbursement annual up to $400, uniforms, staff meals, sales incentives at target (after probation 3 months).

Working Hours

• 5.5 days work week

As a Service Engineer, you have to attend to equipment fault at customers’ premises. Liaise with the customer and sub-contractors regarding all aspect on the add-on project activities. Monitor the progress of the work done closely in order to ensure that the schedule and quality of work are met. Also to ensure that all materials and equipment are delivered on time as per schedule for site installation or rectification of fault. To carry out periodic maintenance for our customers.

You should possess a Diploma in Electronics and/or Electrical Engineering with 2-3 years’ hands-on experience in troubleshooting of card access systems, alarm systems, CCTV, etc. With good interpersonal communication skills and a valid Class 3 license. Stand-by duty is required.

Please submit resumes to [email protected] with the following

details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

We are seeking a Front Desk Officer for our client ST Engineering.

Job Title: Front Desk Customer Service Officer (Depot Road), 2 yr contract , $2000-$3000

Responsibilities:

· Receive and welcome the visitors with a polite and cheerful disposition

· Register and enroll visitors facial recognition efficiently and accurately

· Provide efficient queue management and crowd control where needed

· Protect and maintain accurate and updated visitor records according to PDPA requirements

· Key management including issue, return and accounting for all keys on a daily basis

· Able to multitask and to work fast

· Respond and explain appropriately to public enquiries and requests according to guidelines and policies.

· Monitor attendance and prepare report as needed.

· Comply and adhere to SOPs, policies, guidelines and processes

· Flexibility to change roster should there be a need to.

· Manage records, documents and files in support of required activities for pre-enlistment. This would include · ·Organising and updating records and files, scanning and uploading of documents to system.

·To participate in digitisation exercises, organising files and documents as necessary.

Requirements:

· Track record for excellent Customer Service

· Able to learn quickly and adapt to changes.

· Good interpersonal and communication skills

· Good command of English (written and spoken).

· IT savvy and familiar with common software.

· WSQ certification in customer service is an advantage

Work Location: Depot Road

Working Hours: Mon-Fri, 930am-7pm

Please click apply, or submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

Goh Kwan Way Marc

EA License No : 06C4642

EA Reg No : R24120754

We regret that only shortlisted candidates will be notified.

Our philosophy “Kando Sozo” ensures and expose you to our customers’ happy faces, thus we are looking for Senior Restaurant Manager to join in our family.With over 1,200 restaurants worldwide, Gyu-Kaku, a new style of Yakiniku restaurant provides high-quality services and low-price Yakiniku to a wide range of customers.

"Job Description:

1. Coordinate daily operations for Restaurant operations.

2. Manage other restaurants outlets by receiving other manager’s feedbacks.

3. Deliver good service and maximize customer satisfaction.

4. Respond efficiently and accurately to customer’s complaints.

5. Regularly review product quality, and sourcing for new vendors.

6. Daily reporting and inventory report to the Managing Director.

7. Ensure compliance with sanitation and Safety regulations.

8. Jointly coordinating and planning menu with Head Chef.

9. Managing and maintaining restaurant’s image to the public and suggest ways to improve it.

10. Control operational costs and identify measures to cut waste.

11. Train new and current employees on proper customer service, and service quality.

12. Implement policies and protocols from Company policy.

13. Any other Ad-Hoc as required by Managing Director."

"Job Requirements

1. Full-time position.

2. Good soft skills and management skills.

3. Disciplined, conscientious and meticulous (has an eye for details)

4. Preferable with 7-10 years of experience in F&B industry, experience in Japanese restaurants is a bonus.

5. Mature and positive attitude.

6. Strong Leadership and Motivational skills

7. Good communication and interpersonal skills."

Benefits:

• Basic Salary up to $3,300 with yearly increment based on performance.
• Monday to Friday (9am – 6pm), 2 x Saturday per month depending on roster basis (9am – 3pm)
• Annual leave up to 14 days for first year (pro-rated for incomplete year of service).
• Add 1 day per year till maximum of 18 days.
• Duty Allowance Amount - $250 for working on Saturday and $300 for PH on weekdays.
• Medical Benefits: Max $50 per visit under panel clinics (no cap for the year). Specialist treatment of up to $300 per year with referral letter.
• Dental Benefit Up to $250 per year

Job Description:

This is a full time role for a Customer Service Assistant located in North Bridge Road.Our client is the leading manufacturer and distributor of components for Factory Automation, Press Die and Plastic Mold, Electrical & Wiring Parts, Tools and MRO items.

You will be responsible for handling and processing a large volume of quotations and sales orders, ensuring they are completed within the target time. This includes verifying and correcting any part number errors in the orders. You will also manage customer inquiries, responding promptly and professionally via phone, email, and web chat.

In addition to processing claims related to shipment delays, defective items, or incorrect pricing, you will work closely with internal and external stakeholders to resolve any issues with customer orders, such as requesting lead time changes from suppliers.

Qualifications:

• Minimum o level
• Minimum 1 years relevant working experience
• Able work in a high volume and fast-paced environment

Nearest MRT:
Changi Airport

Contract Duration:
12 Months

Working Hours (inclusive of 1-hour lunch break):
Morning Shift: 8.00am – 3.00pm
Afternoon Shift: 3.00pm – 10.00pm
Support Shift: 10.00am – 6.00pm

Working Days:
Monday to Sunday (including PH)
Shift details will be explained during the screening call.
Cannot choose preferred shift.

Basic Salary:
Up to $2,631 per month

Responsibilities:

· Provide on-site assistance to international travellers who need help with submission of forms on SG Arrival Card and Electronic Health Declaration Card.

· Guide international travellers with the use of automated lanes.

· Any other duties as assigned from time to time.

Job Requirements:

· GCE O Levels and above.

· Candidates are required to stand long hours for the entire working duration.

· Open to work rotating shifts (including weekends & PH).

· Tech-savvy

· Entry Level applicants are welcomed to apply. On-the job training will be provided.

We regret to inform that only shortlisted candidates will be notified.

Interested candidates, please forward a copy of your resume to: [email protected].

Justin Lee
Registration No: R22107715
APBA TG Human Resource Pte Ltd
EA License: 14C7275

Job Desccription:

We are seeking a dedicated and customer-focused HelpDesk Customer Support Consultant to provide exceptional first-level support to users through calls, emails, and chat. This role involves managing public-facing inquiries, resolving issues, and liaising with internal teams to ensure timely resolution. The ideal candidate must possess excellent communication skills, a customer-centric approach, and the ability to handle high-pressure situations effectively.

Key Responsibilities:

• Serve as the first point of contact for users by responding to calls, emails, and chatbot queries.
• Provide first-call resolution for users calling into the public-facing hotline, offering advice and solutions to resolve their issues promptly.
• Liaise with other support or product teams to escalate and resolve user requests/issues in a timely and efficient manner.
• Ensure proper documentation, notification, escalation, tracking, and follow-up for all incidents.
• Make outbound calls to users who request callbacks, ensuring their concerns are addressed.
• Handle emails and other tasks as assigned by the team leader to ensure smooth operations.
• Monitor and respond to queries via the chatbot platform, maintaining professionalism and accuracy.
• Maintain composure and professionalism while managing calls and queries from members of the public, even during high-pressure situations.

Requirements:

• Proven experience in a helpdesk or customer support role.
• Excellent verbal and written communication skills with the ability to handle inquiries professionally and empathetically.
• Strong problem-solving skills and the ability to provide solutions promptly.
• Ability to manage stress effectively and maintain focus while handling a high volume of calls and inquiries.
• Familiarity with helpdesk tools and ticketing systems is a plus.
• Ability to work collaboratively with team members and other support teams.

Preferred Skills:

• Experience handling public-facing customer support inquiries.
• Knowledge of chatbots and email management systems.
• Ability to work in a fast-paced environment while maintaining attention to detail.

Job Responsibilities

• Report directly to the Project Manager and Senior Site Admin.
• Attend and handle request and feedback from the public.
• Maintain documentation record of all requests or complaints from residents.
• Attend to walk-in owners to answer any general query.
• Arrange for inspection and appointments.
• Update of weekly report.
• Tabulate monthly report for submission to HDB.
• Perform administrative duties and maintain project files.

Requirements

• Candidates must possess at least GCE O Level.
• At least 2 years of working experience in related field is required for this position.

We are looking for a passionate and professional Assistant Officer to join our Customer Care team to help us with handling enquiries and account related request received from all touch points.

Based in Singapore and reporting to the Manager, the incumbent will have the day-to-day responsibility of responding to enquiries and requests within set service standards through all touchpoints.

However, we also recognize that each individual has a unique blend of skills. Whether your strength is in customer enquiry or feedback and incident management, we want to talk to you.

What You'll Do

• You will need to handle enquiries and account related request received from all touch points (calls, email and walk in).
• You will need to respond to enquiries and requests within set service standards through calls and email replies.
• You will need to contact customer whose application/ account status are flagged during KYC screening to advise on follow up actions.
• You will need to EKYC Maker role and assist with mentoring/training new staff.
• You will need to attend to and provide first level review for customer feedback and account related disputes.
• You will need to escalate unresolved customer feedback and account related disputes for further review/ investigation and provide operational support throughout.
• You will need to assist to update daily reports on contact trends and service performance indicators.

Who You Are

• You will need a Diploma/GCE A Level certification.
• You will need at least 2 years working experience in direct customer servicing, preferably in contact centre environment.
• You should have good customer service skills.
• You should have a good command of English and Chinese, preferably both oral and written, in order to liaise with Chinese speaking customers.
• You should be a strong team player with good interpersonal skills.
• You should be proficient in MS Office.

Benefits

• Competitive salaries
• Flexi Benefits
• Staggered working hours
• Medical Insurance
• Corporate Mobile Plans

Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us!

Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools' surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.