Our client is looking for a Customer Support and Projects Engineer

Responsibilities

• Responsible for Installation, modification, and commissioning of HVAC Products
• Support customers in resolving technical issues and troubleshooting.
• Responsible for Site Visit and Site Coordination
• Diagnose, repair, and maintain air conditioning systems.
• Review and ensure compliance with the components of the project, including drawings, reports, specifications and studies.
• Prepare project requirements/deliverables such as Drawings, specifications, BOQs, Reports, etc.
• Liaising with the Support Manager and the client to keep informed of all developments associated with the project.
• Responsible for preparing Material purchase request with proper, clear specification & correct quantity.
• Coordinate and work with procurement team to get the right materials at site in time.

Required Knowledge/Skills, Education, and Experience

• 2 – 6 years’ experience in working with HVAC/Electrical industry
• BE/BTech Graduate or equivalent – Electrical/Mechanical (From premier Institutions)
• Strong understanding of HVAC and Electrical Products
• Knowledge of engineering design principles and standards
• Excellent written and oral communication skills
• Good Team player and excellent collaboration skill
• Experience in inspecting, servicing, repairing, and installing all types of HVAC systems.
• Working knowledge of electrical circuits and schematics, MEP, and equipment controls
• Design knowledge in Ducting / Chilled Water Piping design, Heat Load Calculation etc.
• Experience in Material control & reconciliation.

If you are a match to the role, please send email with CV to Ritu Chaudhari - [email protected].

Access People Executive Search & Recruitment – www.access-people.com for more info

Job descriptions:

1. Greet customers
2. Attend to customers' need
3. Handle Cashier
4. Table setting
5. Clearing tablewares and upkeep of restaurant

Job requirements:

1. At least have work in F&B sector or experience in service crew
2. Responsible and attentive
3. no min education qualification required
4. has a Food course safety certificate will be good

Responsibilities:

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
• Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments on advertisement products.
• Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards.
• Gather insights from various channels and amalgamate them for actionable insights.
• Translate insights into an executable plan and advocate for implementation with key stakeholders.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications:

• Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
• Proficient in data analytics tool (e.g. excel etc.).
• Knowledge in programming languages (e.g. Python) and visualization tools (e.g. Tableau/Power BI).
• Analytical experience solving problems using data and providing actionable business insights.
• Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
• Strong oral and written communication skills.
• Experience in advertisement tech/digital technology is required.

Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Communicate and attend to site customer’s request.

• Communicate well with internal stakeholders to ensure customer satisfaction.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Possess valid class 3C driving license ( drive Van )

• Possess customer service mind-set

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

• Able to work on one’s own

• Willing to take on jobs outside normal working hours

• To assist in all Banqueting event and daily operations.

• To ensure that all operational duties by the team are completed on a daily schedule, ahead of time, efficiently and effectively.

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude.

• Serving, clearing of dishes. Other ad hoc duties

• To perform any other duties that may be assigned by the Management

Requirements:

• Hardworking with a positive attitude.

• Prior experience working in banquet would be at advantage

• This job required to handle / carry heavy items

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

• Greet guest and assist in seating them within the establishment
• Introduction of our menus and products, with recommendations being made of requested
• Assist with service of both food and beverages, from delivery on initial orders to clearing of plates and glassware and refreshing of tables for the next group of guest arrivals.
• Taking and timely serving of orders, including food and beverages to our guests; cross-checking with both guests and back-of-house team to ensure accuracy of orders
• Take & process customers’ orders and generate their bills
• ​Report to work on time. Keep your personal appearance immaculate, e.g. well-groomed hair, clean uniform etc
• Resolving customer complaints regarding food quality, drinks and service and making sure the business complies with health and food safety regulations
• Provide answers to queries by customers regarding services and offers
• Assist to manage queue and/or reservations
• Support opening & closing of outlets including cleaning and washing soft serve machine, guest washroom, etc
• ​Ensure that safe distancing measures and hygiene standards are strictly adhered to
• Ad-hoc duties as assigned by the manager

Requirements:

• 2-3 years of relevant experience in the same capacity of work preferred
• Able to work independently and in a team environment
• Self-motivated and have strong initiative
• Good interpersonal skills and able to interact with all levels, internally and externally, in a professional and responsive manner
• Good communication and people skills, customer service orientation
• Cheerful and attentive to cleanliness and safety
• Able to work under pressure in a fast-paced, yet fun environment
• A team player with a good sense of job responsibility and a keen eye for details
• Honest willingness to learn and grow with the Company

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Here at THE PROVIDORE SINGAPORE we frankly believe that we are stronger as a team!

TEAMWORK MAKES THE DREAM WORK!

We take pride in having an environment that is open and welcoming, to achieve our goals together. With an emphasis on communication and connection, we promote opportunities for all to develop and achieve success; our employees are our family, and we strive to create an inclusive and positive culture for all!

Across our various roles and departments, we have a diverse workforce that is built on the strengths of each and every individual. Our ethos is to create an environment where our people matter, and a place where we celebrate each other’s success.

If being part of a fun, dynamic team that works hard yet plays harder is something you are looking for, what are you waiting for? You might just be the next celebrated member of our team!

Visit https://theprovidore.com/careers/ for more opportunities and to apply directly!

OUR BRANDS:

1. THE PROVIDORE SINGAPORE

Western Cuisine

• Downtown Gallery, Mandarin Gallery. Paya Lebar Quarters, Raffles City, Raffles Place and Wisma Atria

2. RISTORANTE LUKA

Japanese & Western Fusion

• Tanjong Pagar and Cross Street Exchange

3. SUSHI KATORI

Omakase Sushi

• Tanjong Pagar

4. THE WINE DISTRIBUTION COMPANY (TWDC)

• Ayer Rajah Crescent

HIRING FOR:

SERVICE CREW (Part-Time / Permanent Part-Time opportunities also available)

1. RISTORANTE LUKA

Japanese & Western Fusion

Job Description:

You will be responsible for presenting our guests with the menu, taking their orders in a restaurant setting, help answer any queries and assist in making recommendations on meal bundles, serving food and beverages, and performing cashiering duties.

• Follow the standards of service as per requirements and training
• Provide a warm, friendly welcome to all our guests
• Recommend and promote meal items to our guests, as well as advising them on any on-going promotions
• Taking and timely serving of orders, including food and beverages to our guests; cross-checking with both guests and back-of-house team to ensure accuracy of orders
• Inputting of orders into the point-of-service (POS) system and settling of bills with our guests
• Attend and promptly respond to our guests on only queries and / or needs
• Help to prepare tables for meals such as topping-up of cutleries and condiments, as and when required
• Assist in the upkeep of overall cleanliness and housekeeping of the restaurant and work areas
• Any other skill-development or ad-hoc task as assigned

Job Requirements:

• No experience required

*If you do not have prior experience or training, we welcome your application if you are genuinely keen to learn, grow and develop as we have a long and positive track record of developing our entry-level Service Crew into Supervisors, Assistant Restaurant Managers, Restaurant Managers and Multi-Outlet Managers

*There are also career development options as a Barista, Bartender and even in the back-of-house (BOH) if the interest and passion is there

• Able to work under pressure in a fast-paced, yet fun environment
• Great communication skills with positive, interpersonal skills
• A team player with a good sense of job responsibility and a keen eye for details
• Honest willingness to learn and grow with the Company

We look forward to receiving your application, and the opportunity to meet you!

Brief description of the Restaurant

Ang Mo Liang Teh is a family friendly craft beer bar and bottle shop that specialises in unique and quality craft beer from around the world. We have 8 draft beer taps on rotation and over 100 different craft beer selections. We also offer bar bites that pairs well with our beers, in a warm and cosy environment within the CBD.

We are on a lookout for Full Time Service Crew to support all aspects of the outlet operations.The incumbent is to ensure that all duties are carried out to serve all customers to full satisfaction, including preparation of the outlet for services and maintaining the outlet in a clean and tidy condition. The incumbent is also required to make recommendations, prepare and serve food/beverages to customers, and perform cashiering duties.

Job Descriptions

• You will be responsible for the opening and closing of the outlet
• You are to establish and maintain a good relationship with all guests
• You are required to perform sales activities by upselling and cross selling
• You are required to interact with and serve food and beverage to guests
• You will follow food and beverage safety and hygiene policies and procedures
• You are required to maintain cleanliness of the outlet, eating and service area
• You are required to solve problems and make decisions at operations level
• You will be required to process payments through applications of a tablet computer for cashiering

Job Requirements

• Must be able to promote, upsell and cross sell products. Sales experience is extremely advantageous
• Ability to consume alcoholic beverages for tasting and PR purposes
• Ability to work and prepare food products involving pork
• High energy and outspoken personality with a passion for customer service
• No experience required, training will be provided. Prior experience in F&B is highly advantageous
• Have an interest in alcoholic beverages

Working hours

• 6 days work week, Monday to Saturday excluding Public Holidays 14:00 - 22:00

- Expereince in shipping agency documentation and booking is an advantage

- Conversant with portnet

- Able to communicate confidentently and conversant in both oral and writting skill

- Team players internally

- Discretion to deal with difficult situation

- Able to balance both booking and documentation

- Willing learn and go the extra mile.

- Resilence to grow and excel

- Prepare to take on challenges to grow with the company long run

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Responsibilities

• To perform BMS System service, maintenance
• A&A works, programming, engineering
• Service Maintenance
• Testing & Commissioning
• Any adhoc duties as assigned by superior

Responsibilities:

• Diploma/Degree in Mechanical Engineering
• Minimum 2 years of technical experience with knowledge in air-conditioning, chiller, ACMV or HVAC systems
• Resourceful with good analytical and interpersonal skills

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

Brief description of the Restaurant

Little Part 1 Cafe is an oasis hidden away from the crowd. For our new friends whom we have yet to m

Job Descriptions

• Manage customer flow and seating arrangement
• Greet customers, take orders, serve food and beverages and clear tables
• Respond promptly to customers’ enquiries with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point-of-sale system and collect payment using a credit card machine/ cash register.
• Prepare and serve hot and cold beverages according to standard operating procedures.
• Ability to make coffee using espresso machines will be an added advantage
• Ensure restaurant cleanliness daily by clearing tables, returning dishes to the kitchen, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.
• Maintain a neat and tidy appearance by wearing a uniform and adhering to a corporate dress code.

Job Requirements

• 1~2 years of relevant exprience

Benefits

• Attendance allowance of $100 for 1 month of perfect attendance
• 14 days annual leave
• 14 days medical leave
• 60 days hospitalisation leave

Working hours

• 6days 44hrs

We are looking for a Customer Care Executive to join our organization, Manpower Staffing, under ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win.

The successful incumbent will be the point of contact with a Key Account, responsible on delivering operational related services to the client and contract Staff. He/She will be delivering onboarding work (i.e. organize and facilitate our company’s onboarding procedures for new hires), contract staff engagement work and offboarding.

Role Highlights

• To prepare employment contracts, gathering necessary paperwork and scheduling the Contract Staff for their first day of work
• Clearly explaining policies related to Company’s and client’s operations
• Provides HR policy interpretation; rendering HR advises to internal stakeholders (example, Recruiters, Key Account Manager) and the client
• Works closely with the Contact Staff to maintain positive work relationships
• Maintains an effective level of administering benefits

Profile and Experience

• Possess strong communication, critical thinking and analysis skill
• Able to manage/build relationships
• Maintains in-depth knowledge of legal requirements (example, Employment Act) related to day-to-day management of employees
• Able to prioritize tasks, with strong time management skills

Training will be provided to qualified individuals who possess the key attributes but may not have the full relevant experience.

Equal Opportunity

Manpower operates an equal opportunities policy, which means we will not discriminate, directly or indirectly, against people on the grounds of their race, ethnicity, national origin, religion, cultural background, gender, age, disability, caste, marital status, union membership, political affiliation, pregnancy, health, sexual orientation and gender identity. Manpower will not discriminate in advertising, when selecting, offering training or providing benefits or services. Every vacancy will be open equally to those who have the required skills and qualifications.

We regret that only shortlisted candidates will be notified.

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-notice.

• Permanent position, Salary up to $3,400 with Bonus
• Working location: Ubi
• Knowledge in automotive space is a MUST
• Class 3 license is a MUST

Responsibilities:

• Address customer needs in a professional and timely manner to ensure that the vehicle turnaround time aligns with established guidelines.
• Perform quality checks and offer expert recommendations for necessary repairs, body and paint work, or servicing, ensuring adherence to manufacturer standards and guidelines.
• Oversee and manage day-to-day operations in the workshop, emphasizing efficiency and productivity.
• Ensure compliance with health and safety regulations, creating a secure working environment for all staff and visitors.
• Support the Immediate Superior in handling initial levels of complaint cases, including meeting with customers, generating and assisting in inventory management, backorders, and overseeing tools and workshop equipment.
• Manage customer inquiries and complaints, maintaining a high level of service quality.

Requirements:

• Diploma in Mechanical Engineering or equivalent.
• Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry.
• Proactive and independent with positive attitude.
• Class 3 license is a MUST

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

- Service crew requirements.

- Able to take customers' food orders, recommend menu items, serve dishes and clear dishes while keeping good hygiene standards.

- Able to take phone reservations.

- Follow Company's SOP in service standards.

- Able to assist with ad-hoc assignments such as procuring last-minute essentials for Company (on Company's expenses) and assisting Head Chef on food-related work.

• To assist in all Banqueting event and daily operations.

• To ensure that all operational duties by the team are completed on a daily schedule, ahead of time, efficiently and effectively.

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude.

• Serving, clearing of dishes. Other ad hoc duties

• To perform any other duties that may be assigned by the Management

Requirements:

• Hardworking with a positive attitude.

• Prior experience working in banquet would be at advantage

• This job required to handle / carry heavy items

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

This is a pivotal role that requires a versatile person with professional communication skills to handle and resolve issues.

Key Responsibilities:

• Oversee and manage the Guest Experience Index (GEI) to measure customers’ sentiments of the brand and develop strategies to drive a high standard of customer satisfaction.

• Work collaboratively with various internal stakeholders to ensure customers’ experiences align with the company's brand and mission.

• Manage and optimize the Customer Relationship Management (CRM) system to ensure seamless integration across the company and accurate data capture throughout the customer lifecycle.

• Analyse customer feedback from all consumer touchpoints, identifying trends, areas for improvement, and opportunities to increase customer loyalty.

• Offer prompt and accurate responses to customer inquiries via phone, email, social media, and chat.

• Investigate and resolve customer complaints, ensuring solutions align with brand values and improve customer satisfaction.

• Collaborate with internal stakeholder teams to address and prevent recurrent issues.

• Prepare and present weekly and monthly customer service reports on feedback, GEI and NPS scoring, service recovery, and actionable recommendations.

• Undertake additional Marketing administrative duties as required, including sourcing quotations, preparation of minutes, reports, and upkeep marketing assets inventory.

• Manage the CEO's schedule, including organizing appointments, meetings, travel arrangements, and expense claims.

Requirements:

• Demonstrable experience in customer service, ideally within the hospitality or F&B service sector.

• Exceptional written and verbal communication and interpersonal skills.

• Proven ability in problem-solving, maintaining a customer-focused approach and exceeding customers’ expectations.

• Able to manage stressful situations with poise and professionalism.

• Proficiency in PowerPoint and Excel

We’re hiring: Service Crew

Join the fun team at COL and work with people who are passionate about what they do.

COL is a new restaurant and bar in the heart of Keong Saik with casual dining and amazing food and cocktails.

Led by Chef Colin Buchan with extensive experience in London and Singapore working with Jason Atherton, Gordon Ramsay, Marco Pierre White, and Angela Hartnett.

Role:

• Ensure the highest level of member experience with your personal finesse and proactiveness.
• Highlight specials and provide menu recommendations, take orders, and attend to special requests.
• Engage with members, guests, and the team.
• Set up tables and side stations and deliver the highest level of service and attentiveness to our guests.

What we are looking for:

• 1 - 3 years of relevant work experience
• Passionate about hospitality
• Reliable and good team player with an engaging personality
• Basic knowledge of wine, spirits, cocktails
• Flexible with schedule and shifts
• Able to work on Public Holiday and Eve

Key Benefits:

• The opportunity to be part of an exciting and progressive start up venture with a drive and ambition to expand
• Competitive salary
• 5-day work week (Mostly Sunday & Monday off)
• Flexi Benefits
• Late Night Transport
• Birthday Leave Birthday credits ($75 col voucher - 1month validity)
• 30% staff discount at COL
• Meal Allowance
• $100 Transport Allowance
• 14 Annual Leaves (increase yearly)
• Performance & Salary Review twice a year
• Bonus
• Group Insurance ( GP- unlimited free consultation & medicine, Hospitalisation, TCM)

Job Scope:

• Welcome patients
• Prepare and serve drinks and snacks
• Washing of cups and plates
• Manage pantry stock

Requirements:

• Able to speak simple English
• Physically fit
• Some experience in F&B will be an advantage
• Completed primary education
• Fully vaccinated
• Able to start immediately

Location: Novena Square

Shift Timing: 7.30am to 3.30pm / 8.00am to 4.00pm

Saturdays: 7.30am to 12.30pm / 8.00am to 1.00pm

Interested candidates, please email your detailed resume (MS Word format only) to [email protected]

For enquiries, please Whatsapp to 96815824.

Salary Basic: $2200+CPF

1 Year contract completion bonus $2200

Medical claim benefits

Annual Leave 14 days

Medical Leave 14 days

Job Description:

• Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the department
• Meet and greet all guests on arrival.
• Welcome guests upon arrival and check-in according to established standard operating procedures.
• Provide information pertaining to the guest’s stay.
• Provide courteous and efficient service and if possible, try to comply with each and every guest request.
• Be familiar with all room types and rates in the hotel as well as their availability status; up-sell whenever possible.
• Know guest room security, emergency and fire procedures.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Assist guests with various requests and inquiries such as restaurant reservations, transportation, obtaining tickets for social events and the prompt and accurate takings of messages and deliveries.
• Develop a professional and courteous working relationship with ambassadors within the Front Office and maintain an effective flow of communication with all hotel ambassadors.
• To be fully familiar with Front Office Policies & Procedures, Job Description and the Employee's handbook.
• Assist Front Office Supervisors in ensuring all guest requests are efficiently delegated to Housekeeping, Front Desk, Concierge, Food & Beverage hotel departments.
• Ensure that all requests are taken care of punctually to a level that meets and exceeds guest’s expectations. Always offers to get items for the guest.
• All requests for service are met within the agreed time frame. If a wait is expected, an estimated time is communicated to the guest. If the wait exceeds the estimate the guest is contacted and Sofitel problem resolution techniques are implemented.

Job Requirements:

• Passion for high end hospitality with an absolute eye for detail.
• Willingness to build warm relationships and gain trust at all levels.
• Excellent listening and negotiation skills.
• Projects professional image at all times through personal presentation/ interpersonal skills.
• Organises time and work efficiently.
• Excellent verbal and written communication skills.
• Ability to work autonomously and as part of a team.
• Good level of physical fitness