The Service Manager is accountable to ensure a seamless, efficient, and effective end-to-end implementation and execution of assigned ITIL processes.

Your key tasks

• Act as the single point of contact for one or more customers for IT Outsourcing (ITO) and Application Management Services (AMS) in the existing Avaloq SaaS Center, Platform operations and AMS L2, L3 Organizations
• Ensure the delivery of ITO & AMS services according to the Service Level Agreements (SLAs) contracted to our customers
• Regularly update, review or re-define SLAs with the customers
• Responsible of the external and internal communication in case of major incidents
• Coordination of internal departments in order to favour a quick solution and subsequent remediation actions
• Report regularly on the services’ status to the customers and to the Avaloq  Management Team
• Supervise the implementation of the Service Management processes and proactively initiate actions, required to maintain and/or improve the service level
• Keep an effective communication with the customer and the account managers, facilitating the communication flow between the customer and Avaloq
• Contribute to the increase of the customer satisfaction, through the internal “Voice of the Customer” portal
• Ensure tickets/requests raised contain the required documentation and follow defined SDLC processes
• Ensure clear representation and consistent communications internally and externally.
• Collate, prepare and submit/present defined KPIs and Statistics.

Responsibilities:

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
• Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments on advertisement products.
• Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards.
• Gather insights from various channels and amalgamate them for actionable insights.
• Translate insights into an executable plan and advocate for implementation with key stakeholders.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications:

• Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
• Proficient in data analytics tool (e.g. excel etc.).
• Knowledge in programming languages (e.g. Python) and visualization tools (e.g. Tableau/Power BI).
• Analytical experience solving problems using data and providing actionable business insights.
• Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
• Strong oral and written communication skills.
• Experience in advertisement tech/digital technology is required.

Job scopes

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries on general and transactional enquiries
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
• Collaborate with stakeholders to resolve all customer queries and requests.
• Consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
• Adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

Job requirements

• Diploma in any field
• With minimum 1 year experience in the contact centre or customer service-related industry
• With good customer service skills
• Able to multi-task while talking to customers and toggle between system application screens in a fast-paced environment.
• Operating Hours are from 8.30am – 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.

Thank you for your interest!

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with our consultant at [email protected]

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

• High growth plans
• Opportunity for learning
• Leadership position

Reporting into the Head of Customer Service, you will partner key stakeholders in the bank to lead process improvement initiatives to drive Customer Service policies, procedures, improvement initiatives for the bank. You will be responsible for monitoring performance management through data analytics, identifying process improvements and develop solutions for digital transformation.

The ideal candidate comes with at least 10-12 years relevant experience in Customer Service/Call Centre from a Financial Institution. You are a strong communicator who is able to translate business needs to relevant stakeholders, strong with data analytics and has a keen eye for identifying gaps in current processes.

Applicants who are keen please send across your updated CV to [email protected] or click on the link to apply.

Reg No. R1987809
BeathChapman Pte Ltd
Licence no. 16S8112

Job Highlights

• Basic + Commission + Bonus!
• Great Medical Benefits and Staff Purchase
• Engaging and Positive Workplace Culture

Job Description

Responsibilities:

Customer Service:

• Provide exceptional customer service by addressing customer inquiries, concerns, and complaints via phone, email, or chat.
• Maintain a positive and professional attitude while assisting customers with their needs.
• Ensure timely and accurate resolution of customer issues to enhance customer satisfaction.
• Build and maintain strong customer relationships to drive customer loyalty.

Telemarketing:

• Conduct outbound calls to potential customers to promote products or services.
• Generate sales leads and schedule appointments for sales representatives.
• Deliver persuasive and compelling sales pitches to prospective customers.
• Follow up on leads and inquiries to convert them into sales opportunities.
• Achieve individual and team sales targets.

Administrative Support:

• Maintain accurate and up-to-date customer records and sales activities in the CRM system.
• Provide administrative support to the sales team, such as data entry and report generation.

Requirements:

• Proven experience in customer service and telemarketing roles.
• Excellent communication and interpersonal skills.
• Strong sales and negotiation abilities.
• Ability to handle customer inquiries and complaints with professionalism and empathy.
• Results-oriented mindset with a focus on achieving sales targets.
• Proficient in using CRM systems and telemarketing tools.
• Good organizational and time management skills.
• Ability to work well in a team and collaborate effectively.
• Resilience and ability to handle rejection.
• High school diploma or equivalent. Additional certifications or training in customer service or sales will be a plus.

• Mon-Fri 8.30am to 5.30pm, Sat 8.30am to 12pm
• Basic + AWS + VB + Allowances Provided + OT claimable
• Great Career Progression

Job Requirements

• Responsible to provide quality service standard to customer.
• Maintain a strong customer relationship.
• Lead the team to complete assigned jobs.
• Guide and train SE/AE/Tech/GW on daily assigned jobs.
• Coordinate all site works with customer/ vendor/ sub-con.
• Conduct tools box meeting/ safety briefing to team prior to start work.
• Provide feedback of AE/Tech/GW performance to the management.
• Provide technical and logistical support to assign sites.
• Send vibration report to customer and save into server.
• Provide on-site and off-site technical advice to customer.
• Resolve technical and logistical problems on the complete range of products provided.
• Provide reports with detail findings and recommendations to customer.
• Generate Method of Statement and Risks Assessment for assigned jobs/ sites.
• Participate in planned routine maintenance and Adhoc works.
• Provide 24x7 customer support through telephone and site attendance.
• Monitor all maintenance activities e.g. battery, coolant, etc.
• Update and report any outstanding issue for assigned sited.
• To lead/carry out overhaul as PIC.
• Support the Assistance Manager to achieve operation objectives.
• Others tasks/project as assigned by Manager.

Job Requirement

• Able to understand full routine maintenance job scope, excellent knowledge of our products.
• Able to use basic hand tools and specific tools where applicable.
• Able to use vibration meter, multi-meter, temperature meter, current (Amp) meter, battery tester, PQA and all other tools and measurement devices.
• Able to connect with all software used in our system for troubleshooting purpose, including, but not limited to QMS, PLC software, ProjectMaker and DiconScope.
• Excellent understanding of electrical and mechanical drawings in order to troubleshoot.
• Able to carry out engine annual maintenance.
• Able to replace all electrical parts for E and mechanical parts for M.
• Able to carry out all aspect of E commissioning (E senior engineer)
• Able to carry out all aspect of M commissioning (M senior engineer)
• Able to analyse and report vibration data (M senior engineer)
• Able to analyse and report PQA, QMS and Dicon data (E senior engineer)
• Able to perform troubleshooting in PLC logic (E senior engineer)
• Proficient in MS office (Excel, Words, and PowerPoint)

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chong Kar Howe

EA Personnel Reg. No.: R23117793

Shin Terroir is hiring Service Staffs

Main Requirements: No prior experience, on the job training will be provided.

Roles and responsibilities:

Basic waiter skills, serving food and removing plates.

- Conduct operational roles to restaurant’s standards

- Uphold cleanliness standards in dining areas

- Contribute to maintaining an aesthetically pleasing environment

- Attentiveness to customer’s needs

- Setting up of dining areas before service

- Team player with a sense of responsibility

- Basic alcohol knowledge

- Keen interest to learn about wines/sakes

Working hours

- 4-day/5-day work week

- 44 hours a week

- Straight shift

Renumeration

- $2200 - $2,700 (depending on experience and workday package)

- Tip sharing

- Yearly performance review

- Taxi claimable after public transport hours

Contact Person : Mr Teo @ 96236052

Email : [email protected]

• Mon-Fri 8.30am to 5.30pm, Sat 8.30am to 12pm
• Basic + AWS + VB + Allowances Provided + OT claimable
• Great Career Progression

Job Responsibility

• Responsible to provide quality service standard to customer.
• Maintain a strong customer relationship.
• Lead the team to complete assigned jobs.
• Guide and train SE/AE/Tech/GW on daily assigned jobs.
• Coordinate all site works with customer/ vendor/ sub-con.
• Conduct tools box meeting/ safety briefing to team prior to start work.
• Provide feedback of AE/Tech/GW performance to the management.
• Provide technical and logistical support to assign sites.
• Send vibration report to customer and save into server.
• Provide on-site and off-site technical advice to customer.
• Resolve technical and logistical problems on the complete range of products provided.
• Provide reports with detail findings and recommendations to customer.
• Generate Method of Statement and Risks Assessment for assigned jobs/ sites.
• Participate in planned routine maintenance and Adhoc works.
• Provide 24x7 customer support through telephone and site attendance.
• Monitor all maintenance activities e.g. battery, coolant, etc.
• Update and report any outstanding issue for assigned sited.
• To lead/carry out overhaul as PIC.
• Support the Assistance Manager to achieve operation objectives.
• Others tasks/project as assigned by Manager.

Job Requirements

• Able to understand full routine maintenance job scope, excellent knowledge of our products.
• Able to use basic hand tools and specific tools where applicable.
• Able to use vibration meter, multi-meter, temperature meter, current (Amp) meter, battery tester, PQA and all other tools and measurement devices.
• Able to connect with all software used in our system for troubleshooting purpose, including, but not limited to QMS, PLC software, ProjectMaker and DiconScope.
• Excellent understanding of electrical and mechanical drawings in order to troubleshoot.
• Able to carry out engine annual maintenance.
• Able to replace all electrical parts for E and mechanical parts for M.
• Able to carry out levelling, coupling, alignment for M.
• Able to analyse and report in basic QMS and Dicon data (E senior engineer)
• Able to use PLC logic, in basic, for troubleshooting
• Genset experience is highly preferred
• Proficient in MS office (Excel, Words, and PowerPoint)

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chong Kar Howe

EA Personnel Reg. No.: R23117793

• Mon to Fri 8.30am to 5.30pm
• Basic + AWS + VB + Allowances Provided
• Great Career Progression

Job Details

• Support Sales and Service Manager to achieve business objectives.
• Work closely with all Asst. Manager/Technical director to propose new business opportunity within existing clients.
• Explore new service opportunity by maintaining good relationship with client.
• Understand client needs and expectation.
• Take note of any complaints/feedback from client and work with Asst. manager to resolve any outstanding issues.
• Explore new services with components OEM for partnership to provide better and profitable services to existing client.
• Control and manage operations to have the best return and profit.
• Preparation of yearly DRUPS overhaul quotation and costing.
• Preparation of yearly Engine overhaul quotation and costing.
• Preparation of yearly preventative maintenance contract quotation and costing.
• Preparation of all adhoc works quotation and costing.
• Ensure purchase order are issued prior to commence of any related works.
• Timely update service sales report.

Requirements

• Will be require to travel oversea to meet client.
• Experience in Sales would be additional advantage.
• Proficient in Microsoft Office

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chong Kar Howe

EA Personnel Reg. No.: R23117793

• MNC
• Location: East (Near MRT)
• Monday to Friday 830am to 530pm
• AWS provided

Job Description:

• Manage and build relationships with existing distributors
• Prepare monthly sales forecasts for distributors
• Coordinate with the factory on product details, shipments, and pricing
• Communicate with distributors regarding orders, shipping dates, etc.
• Monitor and track distributors' sales targets
• Oversee aspects of production, sales, and inventory
• Handle Accounts Receivable (AR) collection

Requirements:

• 1 to 2 years of experience in sales support

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd
EA Licence No.: 04C4294
EA Personnel: Tiang Wan Ying
EA Personnel Reg. No.: R1767473

• Ensure timely and professional service to both internal and external customers, maintaining vehicle turnaround time within guidelines.
• Conduct quality checks and provide recommendations for repairs, adhering to manufacturer standards.
• Supervise daily workshop operations to enhance efficiency and productivity, while ensuring compliance with health and safety regulations.
• Assist in handling complaint cases and generating reports for analysis.
• Address customer inquiries and maintain high service standards.
• Support the customer service team during peak periods.
• Collaborate with management to identify service gaps and implement improvement plans.
• Coordinate with other departments to ensure seamless service delivery.
• Monitor KPIs and adjust operations as necessary.
• Handle ad-hoc tasks as assigned, including vendor liaison and promotion activities.
• Prepare reports as required.

• Diploma in Mechanical Engineering or equivalent.
• Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry.
• Proactive and independent with positive attitude.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Permanent position, Salary up to $3,400 with Bonus
• Class 3 license is a MUST
• Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry.

Job Description

· In Charge of Import/Export Documentation & Processes

· Shipping documentation (Import/ LC/ documentation/ Bill of Lading )

· Provide customer support for shipments and advise various country customary rules and regulations; provide after-sales support and following up with client till the whole transaction is completed.

· Handling customer enquires or complaints

· Send all necessary information and documentation to clients / agents / sea companies / forwarders / warehouse accurately and on a timely basis

· Liaise and maintain good relations with agents and shipping companies.

· Knowledge in LCL Cargo Consolidation.

· Other ad-hoc duties if required

Requirements

· Minimum GCE N or O level

· Responsible, positive attitude, be able to work independently and as a team player

· Preferably with Logistics/ Shipping / Freight Forwarding Experience

• Permanent position, Salary up to $3,400 with Bonus
• Class 3 license is a MUST
• Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry.

Responsibilities:

• Ensure timely and professional service to both internal and external customers, maintaining vehicle turnaround time within guidelines.
• Conduct quality checks and provide recommendations for repairs, adhering to manufacturer standards.
• Supervise daily workshop operations to enhance efficiency and productivity, while ensuring compliance with health and safety regulations.
• Assist in handling complaint cases and generating reports for analysis.
• Address customer inquiries and maintain high service standards.
• Support the customer service team during peak periods.
• Collaborate with management to identify service gaps and implement improvement plans.
• Coordinate with other departments to ensure seamless service delivery.
• Monitor KPIs and adjust operations as necessary.
• Handle ad-hoc tasks as assigned, including vendor liaison and promotion activities.
• Prepare reports as required.

Requirements:

• Diploma in Mechanical Engineering or equivalent.
• Minimum 3 years relevant working experience in workshop environment / service operation in automotive industry.
• Proactive and independent with positive attitude.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

Key Responsibilities

• Assist superior to achieve set objectives
• Liaise and communicate regularly with distributors, dealers and internal stakeholders
• Market monthly reports to superior and stakeholders
• Strengthen Service Network (3S and Service Standard)
  * Continual education and training for distributors/dealers
  * Support Distributors in their service activities including onsite field service
  * Support workshop setup
  * Assist and follow up distributors’ product registration status
• Technical Support for distributors and dealers
  * Support distributors and dealers for technical inquiries
  * MI (Market Information) processing
  * Prepare & issue Technical Bulletin for dealers
• Manage product registration and warranty administration
  * Management of distributors and dealers product registration
  * Warranty administration for dealers
• Any ad-hoc duties assigned by superior

Key Requirements

• Diploma/ITC in Automotive/Mechanical/Marine engineering or equivalent
• At least 3 years’ Technical Service in Automotive/Marine Engineering
• PC literacy and MS office skills
• Good oral and written communication
• Resourceful team player and yet able to work independently
• Able to travel overseas
• Passion in marine industry

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Chong Lih Siean (Jessy)
EA Personnel Reg No: R1547998

As a Customer Support Specialist (Weekend), you will be responsible for working directly with HubSpot customers, across all product lines and all customer channels. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, a variety of tools within HubSpot. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication and tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.

In this role, you will:

• Communicate with customers via phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries
• Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible
• Identify and diagnose software issues to fix and improve the product experience for our customers
• Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry
• Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through the usage of our software, and convert those opportunities into leads for Sales
• Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall Hubspot experience in mind that grow their businesses better
• Collaborate within HubSpot (with teams such as Customer Success and Product) to retain and grow customers on our platform
• Be a role model and a trusted advisor by showcasing Hubspot values and a customer centric approach in every customer interaction

We are looking for people who:

• Can commit to working 3 weekdays and both weekends( Saturday and Sunday). Work shifts are from 8- 5pm Singapore time
• Are fluent in English
• Are self-motivated, always curious, and consistently eager to learn, with a growth mindset
• Are performance oriented and demonstrate a strong customer first mentality by providing high quality service to a consistent number of customers daily
• Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer
• Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role
• Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support
• Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts
• Embody our HEART values and add to our company culture

Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Communicate and attend to site customer’s request.

• Communicate well with internal stakeholders to ensure customer satisfaction.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Possess valid class 3C driving license ( drive Van )

• Possess customer service mind-set

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

• Able to work on one’s own

• Willing to take on jobs outside normal working hours

5-day week (Monday to Friday)

Regular office hours: 8.30 am to 6.00 pm

Easily accessible work location: International Plaza (above Tanjong Pagar MRT station)

On-the-job training will be provided

Benefits

Career advancement opportunities and job rotation for Customer Service Officers and Customer Service Executives with the potential for supervisory and / or managerial role.

Job Description

Reporting to the Senior Manager, the Customer Service Officer or Customer Service Executive will provide customer service, via emails and phone, aligned to the company’s business and strategic goals.

Job Responsibilities

• Handle engagement with customers over phone calls and emails.
• Resolve customer service-related issues efficiently and effectively, with appropriate actions plans, in accordance to company’s procedures and policies.
• Deliver excellent customer service experiences, assist in enquiries, preparation of quotations in a timely and professional manner.
• Work closely with other departments to ensure seamless responses to customers and thorough follow-through with customers.
• Contribute ideas to better serve customers and improve efficiency and productivity.
• Build positive relationships with new and existing customers.

Job Requirements

• Good communication, coordination and people skills.
• Good command of spoken and written English.
• Ability to multi-task and possess strong analytical and problem-solving skills.
• Meticulous and able to handle challenging situations calmly.
• Minimum of 3 years’ work experience in customer service and / or frontline roles.
• A strong team player with positive work attitude and committed to work duties and responsibilities.

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Our client, a leading enterprise with more than 3 decades of presence and market leader seeking for Service Receptionist.

Requirements:

• GCE O levels
• 2 years of customer service/retail experience.
• Customer oriented, patience and attentive.
• Good communication and interactive skill.
• Well organized and demonstrate good level of initiative.
• Able to commence work with short notice.

Others:

• Regular offices hours: 830am to 530pm.
• Overtime payable.
• Basic salary upto $2,400
• Located Central West

Interested applicants to email updated resume in MS Word format to [email protected]

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Job Summary

This position will be responsible for providing in-field technical support to our channel partners and customers within the Asia Pacific region, including but not limited to post-sale technical support, instrument break-fix, preventive maintenance and supply of service spares and PM kits to distributors or customers.

Position Duties

· Prompt follow-up and take actions on Service and PM requests

· Coordinate, ensure all required support and services are rendered in a timely manner

· Schedule and perform in-field troubleshooting and repair of instruments, as assigned

· Perform instrument installations, basic operational training to end users

· Conduct and complete instrument acceptance protocol at time of commissioning

· Furnish in-field service reports upon completion of service call

· Ad-hoc assignments, as assigned by management

Education/Experience

· Diploma or Bachelor’s degree in engineering or related discipline

· A valid driver's license and willingness to travel (up to 30% regionally)

· Holder of IR1 license is preferred

· Proficient in MS Suite (Word, Excel, PowerPoint)

· Customer-centric mindset and attitude

· Multitasker

· Fluent in spoken and written English (other Asian languages is a plus)

· >3 years relevant experience in field service or technical support role, in analytical instruments industry

Our client is looking for a Customer Support and Projects Engineer

Responsibilities

• Responsible for Installation, modification, and commissioning of HVAC Products
• Support customers in resolving technical issues and troubleshooting.
• Responsible for Site Visit and Site Coordination
• Diagnose, repair, and maintain air conditioning systems.
• Review and ensure compliance with the components of the project, including drawings, reports, specifications and studies.
• Prepare project requirements/deliverables such as Drawings, specifications, BOQs, Reports, etc.
• Liaising with the Support Manager and the client to keep informed of all developments associated with the project.
• Responsible for preparing Material purchase request with proper, clear specification & correct quantity.
• Coordinate and work with procurement team to get the right materials at site in time.

Required Knowledge/Skills, Education, and Experience

• 2 – 6 years’ experience in working with HVAC/Electrical industry
• BE/BTech Graduate or equivalent – Electrical/Mechanical (From premier Institutions)
• Strong understanding of HVAC and Electrical Products
• Knowledge of engineering design principles and standards
• Excellent written and oral communication skills
• Good Team player and excellent collaboration skill
• Experience in inspecting, servicing, repairing, and installing all types of HVAC systems.
• Working knowledge of electrical circuits and schematics, MEP, and equipment controls
• Design knowledge in Ducting / Chilled Water Piping design, Heat Load Calculation etc.
• Experience in Material control & reconciliation.

If you are a match to the role, please send email with CV to Ritu Chaudhari - [email protected].

Access People Executive Search & Recruitment – www.access-people.com for more info

Job descriptions:

1. Greet customers
2. Attend to customers' need
3. Handle Cashier
4. Table setting
5. Clearing tablewares and upkeep of restaurant

Job requirements:

1. At least have work in F&B sector or experience in service crew
2. Responsible and attentive
3. no min education qualification required
4. has a Food course safety certificate will be good

Responsibilities:

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
• Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments on advertisement products.
• Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards.
• Gather insights from various channels and amalgamate them for actionable insights.
• Translate insights into an executable plan and advocate for implementation with key stakeholders.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications:

• Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
• Proficient in data analytics tool (e.g. excel etc.).
• Knowledge in programming languages (e.g. Python) and visualization tools (e.g. Tableau/Power BI).
• Analytical experience solving problems using data and providing actionable business insights.
• Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
• Strong oral and written communication skills.
• Experience in advertisement tech/digital technology is required.