• You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. 
• You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. 
• You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management
• Be customer centric, and own customer relationships from implementation onboarding to continuous productadoption across multiple departments, stakeholders, and business users (including first-level technical support).
• Create, identify and qualify upselling opportunities by maintaining regular contact with customers.
• Dedicated point of contact for product training and platform questions.
• Analyze customer behavior and data to formulate strategic engagement plans.
• Proactive strategic engagement with clients.
• Get customer feedback and feature requests for products to contribute to product development and road map.
• Maintain a high degree of advocacy, management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals, growth and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.
• Ensure that all issues and incidents are handled and supported in a timely manner

• Minimum 5 years experience in Customer Success & Enterprise Solution delivery roles
• Bachelor's degree
• B2B software experience is preferred / Project Management experience is a plus
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills.
• Strong team, networking and relationship building skills.
• Highly organized, collaborative and detailed oriented
• Good communication skills: able to draw analogies, distill complex situations into simple concepts.
• A Strong sense of urgency and prioritization
• Solid presentation skills; ability to present and discuss strategies and technical information in a manner that builds rapport, able to persuades others, and help customers gain understanding

• Hybrid work arrangements
• Engagement
• Leave benefits

In this role, you will be responsible for delivering exceptional support, driving product adoption, and building long-term relationships with clients. Your goal will be to help clients achieve their business objectives and maximize the value of solutions.

Responsibilities:

• Serve as the main point of contact for clients, providing timely support through email, chat, and phone.
• Conduct regular check-ins, business reviews, and training sessions to ensure client satisfaction and product adoption.
• Develop a deep understanding of software and communicate updates effectively.
• Troubleshoot and resolve client issues, escalating to internal teams when necessary.
• Collaborate with Sales, Product, and Support teams to ensure smooth implementation and onboarding.
• Advocate for clients internally, championing their needs for product improvements.

Requirements:

• 3 + years of experience in Customer Success, ideally in a B2B software environment.
• Strong problem-solving skills and a proactive approach.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Familiarity with CRM software and related tools.

Benefits:

• Competitive salary and bonus
• Opportunities for career advancement
• Access to the latest technology and tools
• Supportive and innovative company culture

EA: 14S7084 | Registration No:R1981018

• Expertly manage a portfolio of accounts, developing relationships, managing stakeholders, and identifying advocates
• Coordinate a swift and smooth onboarding, implementation, and go-live experience for new customers in collaboration with New Business Sales and Solutions
• Identify/track adoption and growth opportunities within existing clients
• Organise monthly/quarterly reviews with customers to minimise friction and churn risk
• Work with Account Managers to identify upsell and renewal opportunities
• Identifying and leading strategic initiatives within the team to improve ways of working, training, customer escalations and revenue execution
• Cross functional collaboration within the organization to continually enhance and improve communication, processes, and product positioning
• Represent the customer internally as a stakeholder for the product, marketing, and other internal teams in order to ensure customers are always central to what we do
• Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
• Help identify patterns for success and best practices within a portfolio, to improve processes and prioritise activities

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

We’re searching for a Service Delivery Management Lead to be part of our diverse team of talents here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together:

• Client Relationship Management: Primary point of contact for our clients. Build and maintain strong relationships, understand client needs and expectations, and work to ensure that services delivered meet or exceed those expectations. Identify potential upselling opportunities and if required get support from the necessary NCS cyber business unit.
• Service Delivery Oversight: Oversee the delivery of services according to agreed-upon service level agreements (SLAs) or contracts. They monitor service performance, address any issues or concerns, and strive to continuously improve service quality.
• Team Leadership and Coordination: Lead and coordinate multidisciplinary teams responsible for delivering services. Provide guidance, support, and direction to team members, ensuring that everyone understands their roles and responsibilities. Align all NCS Cyber security services/talents with the overall project objectives. Build strong relationships with internal and external stakeholders, including IT operations, management, and clients. Onboard new project members and orientate them to client’s environment.
• Problem Resolution and Escalation Management: Responsible for resolving issues and incidents that arise during service delivery. They escalate complex or critical issues to appropriate stakeholders and ensure timely resolution.
• Performance Monitoring and Reporting: Track and analyze key performance indicators (KPIs) related to service delivery, such as response times, resolution rates, and customer satisfaction scores. They prepare regular reports and communicate performance metrics to stakeholders. Continuously seek to improve the efficiency and effectiveness of security service delivery (KPIs). This may involve implementing new technologies or processes or streamlining existing workflows.
• Project Management: Effectively manage the Security Operation team's budget and resources to meet security deliverables.

Bank Mendes Gans (BMG) is known world-wide as a niche bank for liquidity and information management services, providing integrated customized solutions for corporate companies around the globe. BMG has developed and perfected a full and integrated range of liquidity and information management services required by its corporate clients whom it serves with a high level of professionalism and personal service. BMG is part of the ING Wholesale Banking Clients Coverage.

Role and responsibilities

• As a Mid Office Banking Specialist at BMG you are the first contact for our international clients on all operational matters. You are a team player, not afraid to pick up the phone and talk to our clients about high value transactions, foreign exchange (FX) transactions, interest calculations, day to day cash pool and netting activities and many other topics.
• You provide excellent client support on sensitive international treasury- and cash management payments with complex routing, adhering to the international payment routing standards. In close cooperation with the BMG Treasury department you coordinate sensitive payments and ensure adequate funding is available with our correspondent banking partners. You understand and provide insight in detailed interest calculations and interest allocations within a group company.
• You are involved in onboarding of new clients from A to Z; collect and verify client documentation and assisting our clients with setting up their data in our state of the art self-service portals on our online banking platform ‘Megabank’. Contract verification, account activation and keeping customer files according to high quality standards requires accuracy and eye for details.
• As an Mid Office Banking Specialist you will have a dynamic job in the front line of our organization. You will work in close relation with our high value clients, your team members and colleagues from various BMG departments. Through working in the cash pool, netting and administration teams in one of the Mid Offices you will become an expert in international (FX) payments and cash & liquidity management while you master top notch service skills in a highly professional organization.

Company Culture

• A challenging environment with a team of dedicated co-workers
• A customer centric and result driven attitude
• A growing organization that values initiative and entrepreneurship
• Hands-on mentality and no-nonsense attitude

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll provide you with the tools and an environment for you to develop.

Furthermore you have:

• Completed university (Bachelor) education
• Experience and familiar with international (FX) payments, cash pool and/or netting in an banking environment is a plus but not essential.
• You are not afraid to pick up the phone and call our clients about their high value treasury transactions, day-to-day cash pool and netting business and coordinate implementations.
• Able to work with, and have experience with, tight deadlines and a high pressure environment.
• Candidate must be proficient in Korean language as the role is required to liaise and interact with Korean-speaking clients
• Customer focus, attention to details, teamwork, planning and organizing, persuasiveness.
• Your mentality is to take it on and make it happen, to help others to be successful and to always are a step ahead.

Summary:

To plan, co-ordinate and perform inspection works on newly installed and existing equipment under maintenance contracts.

Responsibilities:

• Assist the manage/senior engineer in ant techincal aspect of the equipment
• Carry out inspection on newly installed equipment and equipment under maintenace
• Attend to safety and performance-related breakdowns of equipment
• Planning and implementation of new measures to improve performance of equipment
• Investigate and submit report on the technical failures of equipment
• Act as calibration committee member when assigned by senior manager and to ensure all instruments within the department are properly documented and calibrated
• Assist in technical training of subordinates within the department
• Any other duties as assigned by superior

Requirements:

• Entry Level / No experience
• Triple E certs
• Microsoft Words, PowerPoint and Excel skills such as creation of table and analysing of data
• Good communication skills
• Able to work independently
• Willing to learn

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

As a member of our Client Service Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries, feedback, and disputes about our products and services through all communication channels (Emails, Calls and In-person). You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Disputes Management and Lead Qualification.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the team:
- Minimum 2 years of experience in customer service and dispute management via a corporate setup
- Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
- Professional interpersonal and communication skills (Emails, Calls and In-person)
- Excellent situational-handling skills and ability to thrive in a fast-paced environment
- Proactive and committed with a positive learning attitude
- Proven ability to excel both independently and as part of a team
- Bilingual candidate (English & Mandarin) is required
- Diploma/Degree in business or relevant studies is preferred
- Familiarity with Singapore business landscape is preferred

Job Descriptions

• Prepare for opening and closing operation hours
• Help customers to settle down and advise on ordering system
• Serve food to customers in an effective and polite manner
• Answering customer’s queries regarding services and menu,
• Clean tables after customers have left and clearing empty/unwanted dishes
• Assist kitchen staff whenever required
• Welcome and bid farewell to customers as they enter/ leave the restaurant
• Maintain cleanliness and tidiness

Job Requirements

• Good guest service skills
• Pleasant personality with good communication and interpersonal skills

Benefits

• Competitive salary with room for negotiation for exceptional candidates.
• Opportunity to be part of a dynamic and creative culinary team.
• Transportation provided for after-hours shifts.
• Annual Leave (AL) and benefits discussed during the interview.

Working hours

• 5 Days 44 hours
• Sunday off

* Location : Tuas West

* Experience in Chiller

* Basic + Allowances + AWS + VB

* Permanent role

Key Responsibilities:

• Schedule and track chiller maintenance activities.
• Ensure adherence to maintenance checklists and schedules.
• Test, commission, and fine-tune new chillers independently.
• Oversee on-site project execution, including FAT and SAT, for optimal chiller performance.
• Interpret technical documents, as-built drawings, and schematics.
• Analyze operating data and address repair issues as needed.
• Manage chiller overhauls and supervise subcontractors for quality assurance.
• Prepare detailed service reports for each assignment.
• Address customer service issues promptly and recommend preventive measures.
• Conduct risk assessments and ensure safety during service and repairs.
• Perform additional tasks as required by the Department Manager.

Requirements

• Minimum ITE Certificate with Merit in Engineering or Diploma in Mechanical Engineering.
• At least 3 years of relevant experience with chiller systems.
• Proficient in guiding and troubleshooting HVAC faults, particularly with modular screw chillers, centrifugal chillers, and absorption chillers.
• Excellent verbal and written communication skills, with the ability to prepare detailed service reports.
• Strong safety mindset and adherence to Workplace Safety and Health (WSH) standards.
• Willingness to undertake short-term overseas assignments

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.
We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Tiang Wan Ying

EA Personnel Reg. No.: R1767473

Job Scope

• Act as the client service point of contact for day-to-day inquiries, ensuring timely responses by adhering to service levels for resolution, and providing a quality client experience.
• Maintain excellent working relationships with internal teams, identify root causes, and areas for improvement when resolving client issues.
• Maintain familiarity with industry best practices and market intelligence to offer value-added services, such as client digital solutions.
• Drive and plan service initiatives, such as Service Account Plans and Service Reviews.
• Analyze trends and data, and present findings to clients to identify opportunities for service and process improvements to enhance processing.
• Support multiple geographies (when required) and client accounts across Southeast Asia.
• Coach and mentor junior team members.

Job Qualifications

• Degree in Banking, Finance, Business, or equivalent.
• 5 - 10 years of relevant product/financial experience in banking or client service.
• Foundation in transaction banking product knowledge (e.g., FX, Payments, Trade Finance, Cash Management).
• Excellent interpersonal skills and a positive attitude.
• Excellent analytical skills and detail-oriented.

Interested Candidates may send their resume and cover letter directly to [email protected] ,stating the position as the subject title in the email.
Hibah Bakhtavar | EA License No. 02C3423 | Personnel Registration No. R21103109

Responsibilities:

• Act as the client service point of contact for day-to-day inquiries, ensuring timely responses by adhering to service levels for resolution, and providing a quality client experience.
• Maintain excellent working relationships with internal teams, identify root causes, and areas for improvement when resolving client issues.
• Maintain familiarity with industry best practices and market intelligence to offer value-added services, such as client digital solutions.
• Drive and plan service initiatives, such as Service Account Plans and Service Reviews.
• Analyze trends and data, and present findings to clients to identify opportunities for service and process improvements to enhance processing.
• Support multiple geographies (when required) and client accounts across Southeast Asia.
• Coach and mentor junior team members.

Job Qualifications

• Degree in Banking, Finance, Business, or equivalent.
• 5 - 10 years of relevant product/financial experience in banking or client service.
• Foundation in transaction banking product knowledge (e.g., FX, Payments, Trade Finance, Cash Management).
• Excellent interpersonal skills and a positive attitude.
• Excellent analytical skills and detail-oriented.

Interested Applicants, please email your resume to [email protected] (R1767650), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Entry-level role in vibrant, dynamic and friendly medical communications agency

After a period of successful sustained growth, we are looking for a smart, eager Account Executive to join our Chinatown-based client service team. Please note this is not a sales role, but rather a client service role assisting with the delivery of creative communication projects in our healthcare communications business.

This is an entry-level or early-career role with on-the-job training provided by an experienced and friendly team, offering an excellent opportunity to enter the creative agency world. You will be primarily responsible for supporting the management and delivery of healthcare-related creative campaigns, programmes, and events. We are looking for a capable AE with a can-do attitude, strong multi-tasking abilities, and excellent communication skills. You should also be able to work independently when needed and show great initiative.

A background in communications, marketing, or a related field would be favourable. An aptitude for copywriting, digital, or content creation skills will be an advantage. While a science background is beneficial, it is not essential; our skilled team members can assist in technical upskilling.

Reporting to the Managing Director, you will be exposed to a range of projects and therapy areas across our business of strategy, creative and medical communication campaigns, and interact with top Regional executive clients.

Key responsibilities include:

• Day-to-day delivery of communication campaigns and initiatives for our leading pharmaceutical company clients
• Daily client interface via email, phone, video and face-to-face meetings
• Internal briefing and management of creative resources to meet timeline and budget commitments, including the review of creative work and client liaison for approvals
• Understanding of client business challenges, overall strategy and objectives
• Demonstrating proactivity and anticipating client needs before they ask
• Adherence to agency processes, upkeep of work-in-progress and financial administration

We are a small, tight-knit, and friendly team that values balance, flexibility, and adaptability. Our philosophy centres on delivering outstanding results for our busy clients, ensuring they return to us time and time again. As such, we need an active team player who is keen to learn, grow, step up, work efficiently, solve problems, and go the extra mile to consistently deliver excellent results. And of course, have some fun along the way!

What you get to do in this role:

• Build coalitions with fellow Business Unit leaders and extended team members to champion ITSM and ITOM practices and GTM strategies.
• Build and drive sales strategy at a GEO level in conjunction with Field Sales and Pre-Sales Leadership, Professional Services, Marketing, Alliances & Channels and Sales Operations teams to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region
• Act as the central conduit to Global Business Unit Sales Leadership teams and Field Sales Leadership
• Actively engage in territory planning, relationship development and opportunity development and driving revenue by assisting Sales Directors, PLS and Field Sales Teams in closing opportunities
• Recruit, coach and mentor team members to drive excellence
• Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team
• Manage and report accurate forecast and pipeline to the business, both locally and with Global business units for each product line
• Achievement of annual sales goals on a quarterly and annual basis is required
• Build effective working relationships with Solution Consulting, Product Development, Customer Success, Professional Services, Marketing and the ServiceNow executive team

Responsibilities

· Attend vessels for inspections, commissioning, surveys and troubleshooting of the automation and electrical systems, boilers, scrubbers, ballast water treatment systems and other machinery.

· Deliberate with management on the requirements and procedures for project execution.

· Organize and manage EIA projects toward the fulfillment of a set objective.

· Provide EIA expertise to produce concept and detail designs for Marine/Ship/Offshore projects.

· Prepare Electrical Load Balance Calculations, Single Line Diagrams, Short Circuit Calculations, Earthing System Calculations, and Breaker Selectivity Analysis.

· Provide a selection of components like transformers, rectifiers, UPS, circuit breakers, battery system, cable selection, cable schedule, cable bulk MTO etc.

· Develop Instrument list, I/O list, systems schematics, control philosophy, control narratives, control block diagrams, cause and effect table, data sheets etc.

· Carry out troubleshooting and programming of Programmable Logic Controllers.

· Prepare Cause and Effect diagrams, Control/Safety Narrative, and Logic Diagrams.

· Interface with other discipline engineers, clients, equipment suppliers and class authorities.

Qualifications

· Degree in Electrical/Instrumentation/Automation Engineering or equivalent.

· An Electrician Engineer Certification is required.

· Arc Flash & High Voltage Safety Engineer Certification.

· Programmable Logic Controller Technician Certification.

· Certified Automation Professional Certification.

· Advance Marine Electrical Technician Certification.

· Good knowledge of the shipboard safe working practices.

· 5 + years' experience in Electrical and Instrumentation/Controls Design within Marine/offshore oil/gas industries.

• Monday - Friday: 8.30am - 6pm
• Location: Outram

Our client is the world's largest integrated provider of products and services for individuals undergoing dialysis.

Responsibilities:
Frontline Patient Services and Administrative Duties:

• Provide frontline patient services and non-clinical administrative support to Clinic and HQ personnel.

Billing:

• Ensure daily posting, claim receipts posting, and receipt updates in a timely manner.
• Complete billing for each patient (including various fees like treatment, admin/service fees, and ad hoc charges) after each treatment daily.
• Collect payments from patients promptly for treatments and services rendered.
• Follow up and update funding bodies (long-term and short-term) and notify both internal and external customers in a timely manner.
• Assist Accounts Receivables personnel in notifying or updating patients and arranging payments for any delinquent accounts.

Patient Registration:

• Register new patients and inform them or their designated caregivers about necessary details (e.g., clinic location, HD slot allocation, price per treatment, required documents for registration or subsequent sessions).

Financial Counseling:

• Conduct financial counseling or re-counseling for new or existing patients, ensuring all required documents are collected and submitted on time.
• Assist patients in checking their Medisave balance and insurance schemes.
• Verify patient Medisave Authorization forms and relevant insurance forms, obtaining pre-authorization when required.

Cash Collections & Management:

• Ensure accurate and prompt calculation and collection of treatment and service fees.
• Reconcile and tally daily collections and entries correctly.
• Manage petty cash, including issuing reimbursements and maintaining accurate transaction records.
• Bank cash weekly or when collections reach S$1,000 (whichever comes first).

Claim Submission:

• Prepare and submit monthly summaries and invoices for Medisave, Medishield, NKF/MSW, and CSC.
• Ensure tax invoices for hospital Medical Social Work (MSW) funding are posted timely.
• Monitor and follow up on claim submissions to ensure reimbursement.
• Coordinate with Finance to issue monthly cheques to patients.

Stock Management:

• Place orders for clinical consumables and follow up with suppliers.
• Coordinate with stock in-charge for stock count and weekly orders.
• Ensure timely and accurate monthly inventory stock closing.

Reporting:

• Update the center movement chart on patient status weekly and submit it to HQ.
• Ensure timely and accurate updates of daily end-of-day reports and submit them monthly.

Customer Service and Administrative Support:

• Answer phone calls within 3 rings, providing accurate information or forwarding calls appropriately.
• Provide ad-hoc frontline support for patients or caregivers, including booking transport.
• Assist Nurse Manager/Assistant Nurse Manager in coordinating patient appointment bookings and inquiries about holiday dialysis.
• Maintain updated patient particulars at all times.
• Check and respond to emails promptly.
• Collect, sort, and route mail appropriately from the post box daily.
• Assist the Operations team with clerical work as needed.

Requirement:

• Minimum ITE graduates.
• 'O' level graduates with relevant work experience, transferable skills, and a positive attitude will also be considered.
• Prior experience in clinics, hospitals, or healthcare is an advantage.
• Attention to detail with numbers and experience in Excel and SAP is preferred.
• Strong interpersonal and communication skills.
• Inventory experience is desirable.
• Team player with the ability to multitask.
• Patient, responsible, reliable, and diligent.
• Able to work in a fast-paced environment.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

Summary:

To plan, co-ordinate and perform inspection works on newly installed and existing equipment under maintenance contracts.

Responsibilities:

• Assist the manage/senior engineer in ant techincal aspect of the equipment
• Carry out inspection on newly installed equipment and equipment under maintenace
• Attend to safety and performance-related breakdowns of equipment
• Planning and implementation of new measures to improve performance of equipment
• Investigate and submit report on the technical failures of equipment
• Act as calibration committee member when assigned by senior manager and to ensure all instruments within the department are properly documented and calibrated
• Assist in technical training of subordinates within the department
• Any other duties as assigned by superior

Requirements:

• Entry Level / No experience
• Triple E certs
• Microsoft Words, PowerPoint and Excel skills such as creation of table and analysing of data
• Good communication skills
• Able to work independently
• Willing to learn

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

ALTEN Group is a world leader in Engineering and Technology consulting services providing outsourced Engineering, R&D, and IT Services for different industries such as Transportation, Defence, Energy and Security with 55,000 engineers in nearly 35 countries. ANOTECH is the subsidiary of the Group delivering ALTEN's Engineering Services in Singapore.

As a Service Delivery Manager, you will manage a team to deliver and maintain a high level of customer service to the client and to operate and support the infrastructure, systems, network and security for a mission-critical system.

Responsibilities:

Ø Service Management

· Maintain positive relationships with customers

· Identify customer needs and overseeing the service delivery within the business context and the timeline

· Lead the service delivery team, managing conflict, and ensuring the team’s processes and tasks are carried out effectively and efficiently

· Organise activities and meeting deadlines

· Liaise with respective internal team leader as well as external vendors to determine the type of services, delivery criteria and the solutions for issues that arise

· Manage the incidents and reviews. Provides root cause analysis and incident report for critical incidents

· Provide reports to customer and the management that are timely and accurate

Ø Processes, Procedures and Documentation

· Review existing processes and procedures for corrective maintenance and preventive maintenance to ensure they are carried out efficiently and effectively

· Develop processes to manage the corrective maintenance and preventive maintenance activities efficiently

· Develop procedures to manage the corrective maintenance and preventive maintenance activities effectively

· Review and update customer assets, spares inventory and documentation

· Ensure completeness of and to upkeep all related baselines of the software and operating system documented

Ø System Maintenance

· Ensure the system administration such as scheduled system and security patching, and software deployment are carried out in accordance to requirements

· Ensure the verification and validation of the system, security and software patches are properly performed at the Integration Validation Verification Qualification (IVVQ) platform and User Acceptance Platform (UAT) before releasing into production

· Ensure the system defects management routines and tasks are carried out in accordance to the requirements and service level agreement

· Be involved in the troubleshooting and isolation of defects, including defects caused by failure of hardware, operating system, system software (e.g. Kubernetes) or any Authority Furnished Equipment (AFE) that is interfaced to the system

· In the cases where the defects cannot be rectified, ensure a workaround for the software or system is timely proposed to mitigate the impact of the defect

· Identify and liaise with the original equipment vendor, or other Authority’s maintenance contractors to remedy the defect in the software of the system

· Maintain records of all defects, including defects proven to be due to the hardware, operating system, open-source software COTS software, or any AFE interfacing with the system

Ø Configuration Management

· Ensure all documents, hardware, software and operating system shall be controlled in accordance with the guidelines in the approved configuration management plan, for example proper hardware and software configuration control over any activities e.g. defect rectification and software upgrading

· Ensure the correct configuration of the system is loaded for testing and any other work performed on it

· Ensure the proper configuration management control is followed during the integration of software release for software verification

· Ensure the documentation of hardware, software and system configuration items are always up-to-date

Ø Contactability

· Authority shall raise and report all system defects and problems via a 24/7 helpdesk hotline provided to handle and monitor all faults. Ensure the standby maintenance personnel are contactable for response and on-site service

· Be on 24/7 standby for any escalation by the maintenance personnel

Ø Performance Reports

· The following reports are to be provided every month in a format structured determined by the Authority:

v Summary of Contractor performance reports

v Summary of completed jobs and tasks

v Summary of outstanding jobs and tasks

v Preventive maintenance checklist and reports

v Authority furnished spares status and reports

v Equipment / modules defects and warranty reports

v Serialised inventory included spares report

Ø Obsolescence Management

· Monitor, inform and propose alternative replacements to the Authority at least 2 years before any hardware or software obsolescence

· Provide a yearly declaration that the critical sub-systems / components will not have any obsolescence issues for the following twelve months

Ø Stock Take Requirements

· Ensure quarterly stock-take programme are performed on the spares inventory at the office and Authority sites.

· If there is deficiency of the stock during the stock taking, ensure these differences are documented and replenished into the spares inventory

Ø Reliability, Availability and Maintainability

· Know how to use the Mean Time Between Failure (MTBF) to calculate the reliability figures of hardware

· Understand the criteria to identify Reliability Critical Items and provide the listing

· Calculate the spare parts list to meet the system operational availability

· Calculate the Operational Availability (A0) where the formula is defined

· Specify the Mean Time To Repair (MTTR) that includes the time for fault detection, isolation, removal of Line Replaceable Unit (LRU) and replacement of LRU and re-verification

Essential Requirements:

· Minimally 5 years of experience in supporting mission critical systems with very stringent SLA e.g. 99.9%

· Bachelor’s Degree in Information Technology / Information Systems / Business IT or its equivalent

· Past high complexity government project experience will be highly beneficial

· Strong in IT Service Management (ITSM) standards, processes, guidelines and best practices

· Strong in project management methodologies and quality control techniques

· Strong in resource planning skills

· On 24x7 standby

· Able to cope in a highly pressured fast-paced environment

· Prior working knowledge in RedHat Enterprise Linux is preferred

· Prior working knowledge in Windows Server, Windows SQL Server and Microsoft Active Directory is an added advantage

· Prior working knowledge in Kubernetes, Docker, HyperV, Nginx, and PostgreSQL

· Expected to work in an environment comprising of 80% Linux and Kubernetes and 20% Windows Servers, SQL Server and Active

· Good listening and analytical skills

· Hardworking, outgoing and enthusiastic

· Positive working attitude

· Team player, and also able to work independently and with little supervision

· Able to thrive in a dynamic environment

· Able to understand the system and software architecture

· Able to understand the user operations environment

· Willingness to pick up any new technologies

· Leadership Skills:

Ø Proven ability to manage critical incidents

Ø Ability to diffuse and de-escalate difficult situations

Ø Experience in overseeing large and diverse teams

Ø Managing third-party service providers

· Excellent leadership and conflict management

· Strong teamwork skills

· Excellent verbal and written communication skills

· Strong time management and prioritization skills

· Exceptional organizational skills and attention to details

· Ability to remain calm under immense pressure

· Ability to handle very difficult customers

· Compassion and empathy

· Willingness to support and mentor team members

· Ability to manage sensitive information professionally

· Good accountability

· Strong self-direction and motivation

Lunch Service Crew or Kitchen Helpers (Monday - Friday)

Working Schedule: Mon to Fri, 9am to 4.30pm

Salary: SGD 1600 - 2000 per month

Job Description:

• Assist with serving customers drinks and lunch set

• Daily housekeeping

• Preparation of food items/ingredients before lunch hour

• Assist with customer general enquiries

• Ensure operations run smooth

Interested applicants please WhatsApp to Wa.me/6590100921

Toh Jun Xian

Senior Consultant

R1879771

Revup Proservices Pte Ltd

EA.24C2366

Responsibilities:

Deliver Quality Guest Service

• Contribute to the Guest’s Park experience by anticipating their needs and offering Park information including events and directions
• Look for opportunities to communicate with Guests and recommend the variety of service
• Foster an inclusive environment where all Guests are welcomed, respected, valued and appreciated
• Help capture memory

Capture Exclusive Moments

• Capture high-quality Guest photos and utilising the guidelines for image composition
• Create an individualised memorable experience for Guests while capturing their photos
• Capture candid moments of Guests by integrating and supporting all operations

Create Lifetime Memories

• Welcome, assist and invite Guests to view their photos
• Personalise Guest images into cherished memories
• Share portfolio of images with Guests
• Assist Guests in determining which products best meets their needs
• Sharing with Guest on the variety of services available for their own photos
• Guide Guest on downloading photos and offers after-sales service

Requirements:

• Enthusiastic about engaging in Guest interaction
• Strong verbal communication skills
• Adapt to and understand new technologies
• Work in a fast paced and changing environment
• Engage positively with team members while maintaining a professional work environment
• Self-motivated and ability to work independently
• Complete repetitious tasks while maintaining quality and productivity standards
• Flexible, adaptable, and able to commit during holidays and weekends

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Hooi Wai Man (Samantha)

EA Personnel Reg No: R21100062

• Print laundry log sheet from Knowcross system and monitor that Housekeeping Runner brings down all recorded room number parcel to laundry department
• Notify housekeeping for recorded parcels not brought down to ensure timely collection of laundry parcels from guest rooms
• Communicate with guest to highlight discrepancies or clarify matters by leaving voicemail and speak to guest to seek verification for major defect. If guest is not in to verify, item with major defect is to be return undone with a letter of explanation and consent for cleaning
• Billing and proper keeping of daily bills
• Administer on hold parcel record, stain letter, rejected item, daily guest works assembly report, buddy parcel and others
• Ensure items found from garments or from the processing centre are returned to the rightful owner and re-directed to the Lost and Found Department for further follow up
• Prepare daily sales summary, function report, cashier report and casting of charges
• Conduct monthly inventory of laundry supplies to prepare for next orders
• Follow up on every written order to ensure that all cleaning request forms are received by the required time
• Maintain adequate stock of forms relevant to the Valet Operations
• Attend to guest complaints or clarifications in the absence of the superiors
• Maintain cleanliness of all office equipment in the general office which include time stamp machine, cashiering system, computers, typewriters, etc, and proper housekeeping of laundry supplies storage room
• Be familiar with the locations of guestrooms, storage place of guestroom amenities and guests’ items, etc.

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

What You’ll Do

• Customer service. Check-in and greet customers upon arrival.
• Customer readiness. Assist customer with the final steps to prepare them for delivery day.
• Host on site vehicle deliveries
• Supporting Sales and Service teams with ad-hoc requests, increasing productivity and throughput.
• Support admin functions with paperwork coordination
• Assist with final vehicle preparation (wash & stage for delivery).
• Contribute to keep all areas and operations clean and tidy.
• Miscellaneous jobs as required.

What You’ll Bring

• Valid driving licence, clean driving record and insurable
• Great work ethic and team player

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ding Xin Er

EA Personnel Reg No: R22106669

Your Career

This Alliances Business Manager role will develop the full 360 degree Telco Service Provider (SP) partner led growth from leveraging partner teams and reach, especially for Managed Services. Reporting to the JAPAC Strategic Alliances Director, you will center your role on developing and growing partner led opportunities with SP partners who actively drive revenue for their business in Managed Security Services.

You will build the Go-to-Market (GTM) Plan for SP across the JAPAC Theatre as follows:

* Identify Focus Area Telco Service Providers (among the 6 geographic Areas of JAPAC Theatre)

• Executive & Business Unit Structures

• Unique Differentiator/s for each SP

• Solution Offerings to Embed PANW

* Execute & Enhance the GTM Plan

• Execute Joint Planning with Focus Partners

• Oversee Joint Solution Development

• Clarify or Develop the Market Messaging & Positioning

• Encourage Joint Sales, Presales, Channel Teams and Delivery Enablement

• Collaborate with Marketing for Demand Generation Campaigns

You will be responsible for educating and engaging the sales account teams within partners and at PANW on the benefits of tri-party collaboration. We win by deliberate joint account engagement to solve our joint customers biggest challenges of securing their digital way of life. Success in the role will also require developing a strong internal network across PANW teams, including Sales, Marketing, Area Channel Business Managers, Sales Engineers and most importantly our speedboat solutions specialists.

Your Impact

• Grow SP partner-led transactions - New Customer Acquisitions

• Embed PANW solutions into SP partners service offerings

• Business development with partners involvement to help activate them on PANW offerings

• Build a strong business network within the Area channels organizations - It is your responsibility to continue to nurture and grow your network

• Engaging with key stakeholders (PANW Area and Channel leadership, Channel Business Managers, Distributor Business Managers) to build and execute on a your SP channel plan

• As part of the overall JAPAC theater plan, activate Focus SP partners, then identify and recruit emerging SP partners who prioritise Cybersecurity in their Network or SOC go-to-market strategy

• Develop and execute business plans driving all aspects of the partner relationship to maximize growth opportunities and ensuring partner is well-positioned to deliver successful customer implementations and recommendations

• Work well in a team environment to ensure partner and customer satisfaction

• Design compelling value proposition that inspire partners to promote our solutions 

• Work with select partners and help them build a services catalog around our cloud security offerings

• Provide clear and consistent communication across the region with your dedicated partners to build strong partnerships throughout your assignment

• Lead regular business performance and relationship reviews with senior management and various stakeholders 

• Build and maintain activity of performance reports and activity dashboards

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

The Food and Beverage Service Associate is responsible for delivering friendly and efficient Food and Beverage service according to hotel Standard Operating Procedures in order to meet guest dining experience expectations.

Primary Responsibilities 

Food and Beverage Service

• Provides excellent service at all times to guests based on established hotel standard operating procedures.
• Greets and farewells guests and colleagues in a friendly and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner.
• Takes responsibility for residents’ and guest belongings in the restaurant or bars.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options and advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Anticipates guest’s needs.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in a timely and efficient manner.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keeps chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and give guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.

Learning and Development

• Participates in training activities to improve knowledge and skills.
• Attends daily briefing and monthly meeting conduct by the manager.