Reporting to the Service Supervisor, in this role you will be part of a National team of Field Service Engineers providing a prompt and effective service to customers within the Water, Power, Petrochemical and other associated Industries.  

In this role you will identify faults, repair, test and modify actuators in the field, carry out planned and preventative maintenance, mechanical and electrical installations of actuators and associated retrofit adaption of components, pedestals and drive shafts and completing accurate and technical site visit reports for each job.

This role would suit a determined problem-solver, who can think logically for troubleshooting issues and has the willingness to travel.

The Salary Range for this position $48K to $55K Per Annum.

Join Us in Creating Dessert Wonders!

Are you passionate about food? Join us and create magic together in the world of desserts!

We are a unique dessert shop specializing in crafting exquisite and one-of-a-kind traditional Japanese wagashi. Our products are not just delicious but also works of art! We are now looking for young individuals full of curiosity and passion for dessert making. Whether you have experience or not, we are here to help you learn and grow.

Here, you'll learn unique dessert-making techniques and work with like-minded teammates to create amazing dessert masterpieces! Our shop is conveniently located near Tanjong Pagar MRT and MAXWELL MRT, making it easy for your daily commute. If you live nearby, it’s even more convenient! Our working hours are also flexible—our shop operates from 12 PM to 10 PM daily, and part-time shifts are available for a minimum of 4 hours, giving you ample time to balance work and life.

If you:

Love food and are eager to learn new skills

Want to grow in a relaxed and friendly work environment

Hope to create wonderful things with an energetic team

Then don’t hesitate, join us now!

Working hours: 11:00 AM - 11:00 PM

Work location: Tanjong Pagar

Language requirements: As our products are crafted using traditional techniques and methods, the only individuals currently providing product technical guidance at our new store are our Japanese and Chinese masters, neither of whom speaks English. In this situation, to ensure the proper transfer of knowledge and skills, applicants must be able to communicate in either Mandarin or Japanese.

Positions available:

Ice Beverage Maker - Part-time $8/hour

Wagashi Apprentice - Part-time $8/hour

Wagashi Chef - Full-time - Negotiate in person

Come experience a fun and unique work environment and learn exceptional new skills!

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寻找热爱美食的你，加入我们，一起创造甜品奇迹！

我们是一家独具特色的甜品店，专注于制作精致且与众不同的传统日式和果子。我们的产品不只是美味，更是艺术品！现在，我们正在寻找对甜品制作充满好奇心和热情的年轻人，无论你有无经验，我们都愿意帮助你学习和成长。

在这里，你将学到独一无二的甜品制作技巧，与一群志同道合的小伙伴一起，创造令人惊叹的甜品作品！我们的店铺靠近Tanjong Pagar MRT和MAXWELL MRT，交通便利，方便你上下班，如果你住在周边那就非常方便。工作时间也非常人性化，每天门店营业时间中午12点到晚上10点，兼职可以最少提供4个小时的工作时间，给你充足的时间平衡工作和生活。

如果你：

热爱美食，渴望学习新的技能

想在轻松友好的工作环境中成长

希望和一支充满活力的团队一起创造美好

那就别犹豫，快来加入我们吧！

工作时间：11:00 AM - 11:00 PM

工作地点：Tanjong Pagar

需要语言：我们将在新加坡开设第一家门店，由于我们制作的产品是传统手艺的果子，门店的技术指导人员将是中国和日本师傅，可以中文，日文会保持良好的沟通

身份需要：冰调配师 - 兼职 $8/小时起

和果子学徒 - 兼职 $8/小时起

和果子师傅(有经验) - 全职 面议

快来体验与众不同的工作乐趣，学习不一样的技能！

Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Location:

JAPAN RAIL CAFE

5 Wallich Street #01-20 Guoco Tower

Benefits:

$10.5/h - $14/h (Depends on experience)

• Required to do Service duty.
• Meal allowance.
• Transportation allowance.
• Staff Discount
• Incentive
• No MC benefit.

Responsibilities:

• Responsible for bar preparation and hall duties.
• To deliver great and excellent customer service.
• Ensure that the level of cleanliness and hygiene is consistent.
• Ensure various stocks are available for daily use in the store.
• Prepare the store (front-of-house) for operations.
• Provide dining-in, take-away service.
• Handle hosting duties and customer enquiries.
• Carry out duties duly assigned by superior.
• Understand and know the proper usage of all equipment in their station.
• Any other ad-hoc duties

Requirements:

• No experience may apply.
• Entry Level specialised in Food/Beverage/Restaurant Service or equivalent preferred.
• Willingness to learn.
• Flexibility to work shifts, weekends and Public Holidays.
• Ability to stand for long hours at a time and work in a fast-paced environment
• Positive attitude and commitment to customer service.
• Passion for people and food
• Energetic team player.

We are looking to welcome a Customer Service Representative to join our Global Customer Service Department. You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Manager. 

Closing Date: Applications will close on 4th Nov 2024.

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you'll be doing:

• Take ownership of customer queries received via phone, email, live chat, and in person through to resolution in line with policies/procedures, KPI and Customer First training best practices. Striving to increase customer satisfaction/first-time resolution and reduce the need for customers to contact.
• Take responsibility for the processing of orders, invoices, quotes, returns, and claims in a timely and accurate manner, responding appropriately and swiftly to queries, problems, and special requests from customers, accelerating these to team leaders and managers where appropriate.
• Resolving product or service problems/queries by clarifying customer issues, determining the root cause of the problem, selecting and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.
• On the back of customer contacts review the customer self-help portals and suggest new content or amendments to the relevant team.
• Managing day-to-day business processes, liaising with other departments where appropriate.
• Suggesting amendments to Standard Operating Procedures (SOP).
• Maintaining knowledge of department policies, processes, procedures, and systems used, developing an internal network to increase knowledge.
• Providing support to team members.
• Active participation in meetings, expressing your viewpoint but also recognizing and listening to others.
• Suggesting improvement ideas and assisting with the implementation of those ideas to improve customer satisfaction, increase productivity, or reduce costs.
• Using Salesforce to manage customer contacts and workflow in line with the SOP.
• Using SAP/Salesforce to manage orders/invoicing.
• You achieve personal objectives and, work to agreed KPIs and targets including quality assurance.
• In addition to the above, this role may also be required to help with projects and workload as determined by business needs and the Manager.

Responsibilities:

• Prepare payment proposals using methods like cheques and transfers, review invoices, and ensure timely processing of payments through Direct Debit Authorisation (DDA).
• Manage unresolved items in the bank clearing account and follow up on expired cheques and outstanding reconciling items.
• Handle the assessment and filing of withholding tax returns for invoices from overseas vendors.

Requirements:

• Diploma in Accounting, Finance, or related field.
• Proven experience as an Accounts Assistant or in a similar AP-focused role.
• Experience in SAP is an added advantage.

Company Registration Number: 201622755N

EA Licence: 19C9859

Registration Number: R2090276

About the role

The incumbent will be leading a team and be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will be doing

• Lead the Customer service team for Sea freight
• Liaise with customers on the standard operating procedures
• To meet up with clients on projects / special matters
• Prepare customer key performance index reports
• Promptly handle customers / team escalations
• To implement corrective actions and preventive measures for immediate service recovery
• To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team
• Attend to freight management and rates negotiation
• Provide quotes / rates to COD customer or overseas offices
• Liaise with overseas agents on the various requirements and rates
• Review the profit & loss of product desk
• Analyse job file purchasing and raise concern to Pricing team
• Review & approve changes of work processes before escalation to Head of Sea Freight
• Conduct recruitment exercise for officer / executive position when needed
• Provide related training concerning the BU to new staff assign to the team
• Joint sales visit to resolved operations issue when necessary

Team Management

• Ensure and monitor team compliance to the Bollore’s Code of Conduct and Company’s regulations
• Ensure team understanding and implementation on Bollore’s Value in daily work behaviors
• Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
• Plan and monitor team development together with HR Division
• Ensure updated Job Description availability for the team by coordinating with HR Division
• Ensure all changes in Department / Section communicated properly to the team

The successful candidate

• Diploma / Degree preferred
• Minimum 8 years of experience in freight forwarding with sea freight experiences
• Previous customer service experience is an added advantage
• Possess excellent communication and interpersonal skills
• Pleasant personality and a good team player
• Proficient in MS Office & ability to work independently
• DGR trained will be an advantage
• Location: 101 Alps Ave Singapore 498793 (Designated transport Pasir Ris, Ang Mo Kio, Tanah Merah, Tampines, Admiratly, Yishun and Sengkang)

Job description:

• Be the point of contact for servicedesk
• Provide 1st and 2nd level support to troubleshoot IT issues
• Provide assistance & support to IT Projects
• Assist in the daily running of data center and server management
• Assist in procurement, document control, asset tracking & administration.

Requirements:

• 2 - 5 years of IT Technical, end-user support working experience
• Experience in creating user’s account and mailboxes on AD and Exchange
• Good knowledge on antivirus management e.g. Windows Defender, Symantec, McAfee
• Good knowledge on repair PCs and notebooks such as O/S and Office Application troubleshooting
• Good knowledge in diagnostic of hardware issues on PCs and notebooks
• Knowledge in vendor management such like negotiation of pricing, vendor quotation, etc
• Able to work independently as well as in a group
• Good organization, communication and interpersonal skills

Your mission: 

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships. 

• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our business customers

• Go above and beyond the call of duty: work with less supervision and solve complex problems by working with other teams

• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers

• Work with Empowerment - at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

We are now expanding our team and are looking for a captain to join our enthusiastic and passionate team at the three Michelin starred Restaurant Zén.

Zén is the sister restaurant to Frantzén in Stockholm. The tasting menu is carefully curated and based on both local and world-class delicacies. Guest can expect the finest ingredients sourced from the region and beyond. The gastronomic experience spans three floors in a classic shophouse building in downtown Singapore.

The successful candidate:

• Will be expected to provide the highest levels of service to our guests and gain extensive knowledge of our food and drink menu.
• Has excellent communication skills and enthusiasm for delivering first class service and a willingness to learn are essential in this role.
• Is a team player and assist throughout the restaurant by ensuring that every opportunity to give high-quality service is completed. Teamwork is essential and required by all our staff.

Our goal is to collaborate with talented Restaurant Professionals and offer opportunities to learn and grow within the profession.

Join us and be part of our Front of house team.

The Text Messaging Service Executive in the Crisis Support Team handles incoming texts from our clients in our round-the-clock Care Text service, a text-based service that provides emotional support for those in distress.

He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling. He or she provides frontline support to volunteers who are manning the organization’s Care Text service.

Duties and Responsibilities:

• Conduct initial assessment and classify text messages according to the risk levels. Scope of work includes:

1. Classify text messages on the system
2. Make outgoing text messages where necessary to facilitate assessment
3. Provide first level response to low-risk clients where necessary
4. Provide information on SOS services or on community resources to third party callers
5. Support in the administration and documentation of the processes
6. Refer cases to the Clinical team for follow up actions/ crisis support interventions
7. Coordinate on the activation of emergency support where applicable

• Frontline support to volunteers (SAMs) who are manning the organization’s Care Text Service. Scope of work includes:

1. Assist with care text duties in the event of shortage of volunteers
2. Being activated onsite to support persons in crisis or next-of-kins
3. Support in training and supervision of trainee volunteers
4. Orientate and guide new volunteers who have just started performing messaging duties on their own
5. Support and guide volunteers in the Phoneroom or over online platforms by monitor chats and provide consultation where appropriate
6. Conduct debrief sessions with volunteers where necessary, especially for those who handled text with imminent risks and experienced distress as a result
7. Update volunteers on clients’ development
8. Provide off-site support for volunteers outside of office hours where necessary

Educational Qualification:

• Diploma or equivalent in Social Work, Psychology or in Counselling (preferred)

Relevant Experience:

• On-the-job training available
• At least 1-2 years of experience in the Social Service Sector (preferred)
• Understands the Social Service landscape (preferred)
• Experience in volunteer management or volunteered with other SSAs or hotline operation (preferred)

Behaviour Traits & Attitude:

• Self-motivated
• Good team player
• Possess good interpersonal communication skills
• Willing to perform shift work which includes evenings, overnights, weekends and on public holidays (mandatory)
• Strong analytic and problem solving skills (preferred)

Shift Schedules:

Full Time TMS Executive (40 hours):

Staff will be rostered to work on the following shifts:

Morning 7:30am - 4:30pm, Afternoon 1:30pm - 10:30pm, or Night 6pm - 3am.

Shifts will follow a hybrid arrangement: morning and afternoon shifts are to be done from office, while night is done remotely. Staff can expect to do more night shifts, with a cap of 10 night shifts per month.

Part-Time TMS Executive (20 hours):

Work schedule consists of 20 hours per week, inclusive of weekends and public holidays. Staff will be rostered to work on the following shifts:

(A) 10am - 2pm, (B) 5pm - 9pm, or (C) 9pm - 1am. Shifts will be done remotely.