Objectives of the position:
This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).
Key Responsibilities:
1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.
2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.
3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.
4. Liaising with relevant departments to effectively close the Customer complaints
5. Maintain records in SAP
6. Operate Laboratory test equipment when required
7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE
8. Supplier claim processes and 8D report.
9. Prepare and issue Customer Test Certificates & COC
10. Assist in other day to day activities related to QA department as assigned by Superior.
Skills & Qualification:
▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent
▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Training will be provided.
▪ Knowledge in ISO 9001 : 2015 QMS standard.
▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).
▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.
▪ Good written and communication skills
▪ Good customer handling skills and able to communicate to all levels in the organization
▪ Proficient in Microsoft Words and Excel
▪ Addresses present issues immediately and independently
▪ Possess self-confident and willing to share opinions and expertise in discussions
▪ Anticipate potential problems and takes action to avoid crisis
▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets
