Roles & Responsibilities:

• Coordinate and process inquiries through the business, liaising with internal personnel and customers, achieving customer expectations and deadlines
• Create techno-commercial quotations and drawings
• Execute, support and monitor orders till shipment including coordination with manufacturing facilities and sub-suppliers
• Enter quotes/ orders, retrieve customer information, stock status information
• Work closely with Application Engineers to provide customers with technical support and solutions on electrical equipment during quotation/ order stage
• Deliver on agreed KPI Metrics (sales, quotes/ orders, customer feedback, hit rate ...)
• Work closely with client to resolve conflicts and design changes before they become significant delays
• Support Sales in close cooperation with the corresponding interface areas as production, engineering and quality

Experience & Qualifications:

• Customer Service with Quotation management experience
• “A” level or Diploma
• Minimum of three years’ experience with proven records

Skills and Abilities:

• Hands-on experience in SAP preferred
• Proficient in verbal and written English. Able to speak simple Japanese
• Customer focused attitude (Responsiveness, Accurate & Customer Friendly)
• Proficiency in office management software (MS Office, MS Project, CRM, others)
• Independent and result-oriented style of working
• Ability to work under pressure & willingness to learn

Salary: Basic $2,000 - $3,000 + $40 mobile allowance + OT applicable + VB

Time: Monday - Friday (8.30am - 5.30pm)

Location: Benoi Road

Responsibilities:

• Servicing and repair of material handling equipment i.e. disesel and electric fork lift / MHE.
• Troubleshoot and rectify MHE issues.
• Other tasks as assigned by workshop supervisor.

Requirements:

• Must possess Class 3 Driving License.
• 1 Year relevant working experience in servicing/ repairing electrical and/ or diesel forklift or automotive/ industrial equipment repair experience.
• Good communication skills.
• Able to read, speak and write English.
• NITEC in Automotive or equivalent preferred.
• Must be able to do standby shifts 2 weeks every quarter including weekends and public holidays and handle passive standby 2 weeks 3 times a year.

Please submit your updated resume by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform you that only shortlisted candidates would be notified.

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Lon Kei Hin | EA Personnel No.: R23116368

ROLE DESCRIPTION

Responsible for timely and accurate issuance of documents. Manage a team of juniors and raise any issue and proposal to superior.

JOB RESPONSIBILITIES

· Ensure to issue accurate SO(Sales Order)/SRO(Sales Return Order)/SCM(Sales Credit Memo) based on PO and other supporting documents

· Ensure that the invoices are returned to the warehouse with proof of delivery.

· Ensure that the invoices are uploaded to the customers’ portal on timely basis for payment collection.

· Download debit notes from customers’ portal for issuance of credit notes.

· Check the supporting documents for issuing SRO/SCM. Follow up with Accounts/Sales for any selling price discrepancies.

· Liaise with customers and internal stakeholders on order processing.

· Ensure that customer's enquiries and orders are answered.

· Follow up with Sales/Accounts on collection.

· Support of proper delivery arrangement

· Collaboration with Accounts and other related departments to improve the accuracy and efficiency of the process.

· Report the issue and proposal to Financial Controller

· Any other duties as assigned.

JOB REQUIREMENTS

· Qualification: Diploma in Accounting or its equivalent

· Experience : At least 3-5 years’ work experience in FMCG, or relevant experience

· Proficient in Navision or ERP accounting software is a plus.

· Able to commit 5.5 days work week.

Salary: Basic $1,800 - $2,000 + $600 transport allowance (if possess own transport) + commission [Average around $100 - $900]
(Average Gross Salary $3,500)

Time: Monday - Friday (8.30am - 5.30pm)

Location: Tuas Avenue

Responsibilities:

• Sale of Service Contracts to Fleet/ Vehicle Owners.
• Maintain a pool of service contracts to form a base load to ensure stability of service revenue.
• Foster close-relationship with customers in their course of vehicle ownership for subsequent purchase.
• Keep up-to-date of all customers' feedback with reply to close case.
• Constantly educate customers with proper vehicle handling.
• Safeguard our product and brand image in vehicle maintainability.
• Weekly Sales Report (GGOB) on sales progress, challenges and prospects/forecasts to keep targets in check.
• Ability to explore new grounds/industries for new sales to meet new sales targets/KPI.
• Staying up-to-date on customer's payment progress will enable salesperson to educate/motivate regular on-time payments of customer in order to facilitate smooth transactions with their 30-days credit term.
• Offer/propose/quote maintenance agreements, adhoc quotations when complying with the standards of service centres.

Requirements:

• Customer Relationship Management (CRM) Tools.
• Product Presentation.
• Market & Product Knowledge.
• Time Management.
• Team Collaboration.
• Adaptability.
• Target Orientation.
• Resilience.
• Training, on-job training to familiarise dealer's/non-dealer's on In-house or aftermarket existing/new product/packages available in the market.
• Sales and Negotiation Skills.

Please submit your updated resume by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform you that only shortlisted candidates would be notified.

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Lon Kei Hin | EA Personnel No.: R23116368

Job Highlights

• Walking distance from Tuas West Road MRT
• Friendly working environment

Job Description

• Ensure order shipments process accurately
• Handle invoice and shipping documentations
• Coordinate inbound/ outbound shipments with customers
• Handling customer enquires / feedback
• Send all necessary information and documentation to clients / agents / sea companies / forwarders accurately and on a timely basis
• Filing and sorting daily documents / report
• Prepare full set of shipping documents such as Job Sheet, cargo arrival & departure
• Familial with process custom permit
• To ensure strict safety compliances
• A good communication and interpersonal skills
• Independent and a self-starter, with strong personal drive to initiate and implement.
• Ability to work under stress, multi-tasking and adaptability
• Ad-hoc tasks as per instructed

Requirements

• Min N' or O' Level and ITE or NITEC Graduate with 1 years' working experience
• Added advantage if you have software skills in Logistics software (ITMS), Excel, Power Point, Portnet
• Singaporean preferred

We are looking for Service Engineers for commissioning, troubleshooting and repair of marine/ship propulsion equipment. Qualified candidates should have hands-on experience with assembly and repair of heavy mechanical equipment, and/or familiar with marine electronics and automation systems.

Responsibilities and Duties:

· Complete repair and installation work

· Perform Maintenance and service work

· Determine the extent of damage and repairs in case of warranty

· Identify the causes and undertake error diagnostics for propulsion systems with mechanical, hydraulic, pneumatic

and electrical components

· Carry out modifications with ease and confidence

You should be prepared to work in a shop environment, in shipyards or on board of ships.

International traveling in the region is required. You should be able to handle work situations under time constraint, acting as the on-site expert with our customers.

Suitable candidates should hold an engineering degree in the fields of mechanical, marine, automation and electronics or mechatronics engineering. Candidates with equivalent professional background will be considered.

What you will do:

As a Sales Engineer focused on selling service agreements, you will play a crucial role in maintaining and expanding our customer base. Your primary responsibility will be to engage with clients, understand their needs, and propose tailored service agreements that ensure the optimal performance and longevity of their equipment. You will work closely with our sales and technical teams to provide comprehensive solutions that meet our clients' needs and contribute to our revenue growth.

How you will do it:

• Customer Engagement: Identify potential clients and develop a deep understanding of their equipment and maintenance needs.
• Solution Development: Collaborate with technical teams to design service agreement proposals that align with clients' requirements and budget constraints.
• Presentation: Deliver persuasive presentations and proposals to clients, showcasing the benefits of our service agreements.
• Negotiation: Negotiate terms and conditions to secure service agreement contracts, ensuring they are mutually beneficial for both the client and the company.
• Relationship Building: Establish and maintain long-term relationships with clients, acting as their trusted advisor for service agreements.
• Market Research: Stay updated on industry trends, competitors, and emerging technologies to adapt your sales approach effectively.
• Reporting: Provide regular reports on sales activities, progress, and achievements to the sales manager.
• Product Knowledge: Maintain a strong understanding of our services, products, and the technical aspects of the service agreements offered..

What we look for:

• Bachelor's degree in Engineering or a related field (or equivalent experience).
• Proven experience in technical sales, preferably in service agreements or a related field.
• Excellent communication and presentation skills.
• Strong negotiation and interpersonal abilities.
• Ability to work collaboratively with technical teams and clients.
• Self-motivated, goal-oriented, and able to work independently.
• Strong problem-solving skills and attention to detail.
• Willingness to travel as needed.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

As Service Sales Manager, you will leads a team of sales reps and manages sales efforts, activities, and results. Drives performance against sales targets. Assists in development and execution of sales strategies. Deploys sales tactics, processes and priorities. Provides market expertise and sales support.

What you will do:

• Lead the service sales team and formulate strategies to broaden the service sales portfolio, meet and surpass revenue targets and uphold the utmost level of customer satisfaction.
• Provide outstanding service and value to clients and spearhead revenue growth through service offerings.

How you will do it:

• Lead, mentor, and motivate a team of Service Sales Representatives.
• Set clear sales targets and performance goals for the team.
• Provide training and coaching to enhance the team's skills and product knowledge.
• Develop and implement sales strategies and action plans to achieve service sales targets.
• Identify and pursue new business opportunities within existing and potential customer accounts.
• Analyze market trends and customer needs to adapt and refine sales strategies.
• Build and maintain strong relationships with key clients and partners.
• Understand client needs and develop tailored service solutions to address them.
• Ensure client satisfaction by promptly addressing any concerns or issues.
• Work with service operation leader to ensure work (incl. L&M works) is being consider for the PSA contract.
• Prepare regular sales reports, forecasts, and performance metrics.
• Analyze sales data to identify trends and opportunities for improvement.
• Make data-driven recommendations to enhance sales effectiveness.
• Negotiate service contracts and agreements with clients, ensuring favorable terms for both parties.
• Collaborate with the legal team to review and finalize contracts.
• Ensure that all sales activities comply with company policies and industry regulations.
• Maintain accurate records of sales transactions, contracts, and customer communications.

What we look for:

• Bachelor’s degree in business, Sales, or a related field
• Proven track record of success in service sales, with at least 10 years of experience.
• Strong leadership and team management skills
• Exceptional communication and negotiation abilities
• Excellent problem-solving and analytical skills.
• Knowledge of HVAC/BMS/Fire/SEC products/services is a plus.
• Dynamic and results-oriented

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

Job Highlights

• Lunch & Company Transport Provided(i.e., Lakeside, Boon Lay & Woodlands)
• Attractive Bonus Scheme
• 5 days’ work week (i.e., 8.30am to 5.30pm)

Job Responsibilities:

• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• Analyze in-house systems and engage teams to be train in more than one skills or systems
• Set training schedule for teams to upgrade their skillsets
• Expand the relations with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customer in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders
• Organize meetings and structural specific goals, targets or objectives for the team
• To work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
• To be the one coordinating and managing manpower for his/her team in the event of any staffs’ absence if required
• To be the person carrying out any disciplinary actions if required
• To assist the Management for any tasks assigned to from time to time

Key Competencies

• Well verse in handling and managing License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in License/Bonded/DG clearance permit declarations

Job Requirements

• GCE ‘N’ or ‘O’ Level or relevant education qualifications
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders understands the requests/requirements
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Salary: Basic $2,600 - $3,300 + AWS + VB

Time: Mon - Fri (8.30am - 5.30pm) & alternate Sat (8.30am - 12.30pm)

Location: Pandan Loop

Responsibilities:

• Manage customer orders from inception to delivery and through the entire order-to-cash cycle.
• Liaise with other teams to resolve requests/issues in a timely manner.
• Administer return processing & credit/debit price adjustment.
• Expedite and track customer orders: answer inquiries ( through e-mail, whatsapp, etc.).
• Take corrective actions to resolve customer issues or order fulfilment inefficiencies.
• Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow.

Requirements:

• Good working knowledge of Microsoft Office and systems used within Customer Service systems with expertise to assist less experienced colleagues.
• Min Diploma in Business Admin / Supply Chain.
• Minimum of 1 year previous Customer Service experience in an F&B / FMCG environment including management of complex/challenging customer issues.
• Experience of encouraging others to work to KPI’s/SLA’s.
• Creative thinking ability with proven problem-solving skills including developing new ideas and making projects.

Please submit your updated resume by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform you that only shortlisted candidates would be notified.

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Lon Kei Hin | EA Personnel No.: R23116368

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Woodlands)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Main purpose of Role:

Installation, Commissioning, Testing and Servicing Huisman Equipment throughout their life cycle. Ensuring quality (effectively working fit-for-purpose equipment), delivering agreed services and meeting client expectations.

Complexity of Tasks:

· Diagnoses the problem / reason for malfunctioning of equipment of clients or checks if service request is correct / sensible. Prepares, plans, and carries out technical intervention (repair, maintain, replace)

· Carrying out project-based commissioning and testing of installations and/or components in accordance with project requirements and in accordance with protocol and safety regulations.

· Ensuring smooth field service operations. Carrying out technical-logistics-administrative tasks with supportive nature. Documentation management, planning, communicating

· Performing (physically heavy) disassembly and assembly work. May be specialized in certain products or techniques. Carrying out all kinds of machining (drilling, sawing, welding) activities.

Competences:

1. Client oriented

2. Plan and organizing

3. Progress monitoring

4. Adaptability

5. Result oriented

6. Problem analysis

We are an e-commerce logistics company based in Toh Guan Road, Jurong. We are hiring a full-time customer service executive for Quick Delivery Team.

Job Responsibilities:

• Monitor daily jobs dispatch to drivers
• Work closely with relevant departments to ensure customers' enquiries are attended to
• Provide advisory to drivers or evaluate changes
• Coordinate between drivers, customers and partners
• Ensure exceptions are resolved
• Perform any ad-hoc duties

Requirements:

• Minimum 1 year in Coordination related work experience
• Able to start work in short notice
• Familiar with Singapore roads and locations
• Good interpersonal and communication skills
• This role is open to Singaporeans only

Remuneration:

• Basic Salary - $2000 (Probation) to $2300 (Confirmation)
• Shift Allowance - $8 per working day for eligible shift
• Attendance Incentive: $200 monthly for good attendance! (No lateness or absence)
• Performance Incentive: $100 monthly depending on performance appraisal
• Tenure allowance - after 1st/2nd/3rd yr anniversary of employment the employee is eligible for $150-$500/monthly tenure allowances
• E.g. a 2nd yr tenure employee receives $340/mth, a 1st yr tenure employee receives $170/mth on top of basic salary.
• Meal Allowance for overtime more than 2 hours on top of normal working hours - $10
• Overtime pay eligible

Working Hours: 5.5 days/week

You will be assigned to the following roster below.

• Monday to Friday: 11am to 8pm, Sunday: 8am to 12pm (Eligible Shift Allowance)

Please submit your updated resume through the Apply Now link.

Salary: Basic $5,000 - $6,000 + transport allowance (for driving) + VB

Time: Monday - Friday (8.30am - 5.30pm)

Location: Boon Lay Way

Responsibilities:

• Leading a team of Service Sales Engineers to achieve department orders and sales target.
• Serve and maintain key customer accounts, always respond to them promptly.
• Developing & building long term customer relationships.
• Actively identify potential opportunities & develop solutions with existing & new customers.
• Gather market intelligence and identify potential customers, ensure potentials are converted to orders for the Company.
• Develop the training plan for sales team to improve their capability to serve the customers.
• Engage the sales team to be motivated and building up their capability.
• Working with other departments to package the solutions for customers.

Requirements:

• Degree in Mechanical/ Electrical Engineering or its equivalent.
• At least 5 years in HVAC or Service Sales field.
• Leadership experience and ability to manage a team.
• Resolves the issue among the team and put in effort in employee engagement.
• Customer driven with excellent communication & interpersonal skills.
• Able to work under stress and tight timeline.

Please submit your updated resume by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform you that only shortlisted candidates would be notified.

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Lon Kei Hin | EA Personnel No.: R23116368