Our client is a company that is revolutionizing operational efficiency by addressing manpower challenges with innovative solutions. With their groundbreaking technology already making a significant impact in over 30 countries, they are experiencing continued growth. As they continue to grow, they are seeking a Service Manager to join their team.
Key Responsibilities:
Team Leadership:
- Lead and manage a team of field technicians, fostering a positive and productive work environment.
- Provide coaching and training to team members on technical skills, safety protocols, and customer service best practices.
- Conduct regular performance evaluations and support career development for team members.
Field Service Operations:
- Oversee field service activities to ensure timely and effective servicing of robots and machinery.
- Actively participate in servicing and troubleshooting machines as needed, demonstrating hands-on technical expertise.
Customer Relationship Management:
- Build and maintain strong relationships with customers, ensuring their needs are understood and met.
- Address customer inquiries and concerns promptly, providing solutions and ensuring high levels of satisfaction.
Technical Expertise and Support:
- Provide technical support to team members and customers, leveraging deep knowledge of robotic systems and machinery.
- Stay updated on the latest industry trends and technologies to enhance service offerings.
Data Management and Reporting:
- Comfortable working with numbers, analyze service metrics to identify trends, areas for improvement, and opportunities for efficiency.
- Prepare and present regular reports on service performance, customer feedback, and team productivity to management.
Process Improvement:
- Identify opportunities to improve service processes and implement best practices to enhance operational efficiency.
- Collaborate with other departments to ensure seamless service delivery and customer satisfaction.
Requirements:
- Bachelors degree in Engineering, Technical Management, or a related field; relevant certifications are a plus.
- A minimum of 3-5 years of experience in field service management, preferably in robotics or automated systems.
- Proven leadership skills with the ability to motivate and develop a technical team.
- Strong technical aptitude and problem-solving skills, with hands-on experience servicing machinery.
- Excellent communication and interpersonal skills, with a focus on customer satisfaction.
- Proficient in data analysis and comfortable using service management software.
Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each leave, past and expected remuneration.
We regret to inform that only shortlisted candidates will be notified.
By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.
Cultivar Asia Pte Ltd
EA License Number: 19C9782
EA Personnel Number: R1326341 Ng Zhenyu
