Job Description

WIZTECH firmly believes in staff empowerment. In line with WIZTECH’s core values, the candidate is expected to uphold accountability, practise integrity, promote collaboration and ensure customer success.

The number one goal of everyone in our team is to make our clients exceptionally happy, as customer experience is key. The Senior Technical Support Consultant (Level 3) plays an important role in making sure that happens, as the next line of support to our Level 2 Technical Consultants. Our Service Desk functions as the Single Point of Contact (SPOC) for our clients.

The Senior Technical Support Consultant (Level 3) handles escalated support requests from Technical Support Consultant (Level 2) where they can’t handle as well as any projects that require on-site implementation. As such, the role requires the candidate to be vastly exposed to Active Directory, server, network, Exchange or any cloud infrastructure administration.

Having excellent teamwork and communication skills, good ability to diagnose and troubleshoot issues quickly, as well as having a proactive, adaptable and a learning mindset enables us to be a pillar to our clients’ success.

When help is needed the Senior Technical Support Consultant (Level 3) can turn to the Team Leads and Technical Manager for guidance and support.

Responsibilities

• Able to function on 24 by 7, standby mode for our Level 2 teams.
• Delight our clients with a friendly, quick and helpful experience.
• Use our ITSM Portal to work on and resolve escalated Incidents and Service Requests from the Service Desk or Level 2 team.
• Work with Level 1 and Level 2 Engineer to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to heir issue.
• Split tickets that have several issues into their own individual ticket.
• Managing and recording all work through our ITSM portal.
• Ensure tickets are not ‘stale’ throughout the Incident lifecycle process, and all tickets meet the Service Levels (SLA).
• Responsible for Level 3 support and escalations for Network and System issues.
• Assist the Client with advanced remote or on-site troubleshooting.
• Assist the Client with on-site installation/implementation & removal of equipment.
• Configure and manage virtual computing systems.
• Configure and install network devices such as routers, switches, firewalls, load balancers, etc.
• Monitor network and systems to ensure optimum performance, reliability and availability.
• Monitor Systems resource utilisation for trending and for capacity planning purposes.
• Work closely with internal and external teams for problem resolution.
• Work closely with product vendor for a resolution in the event a Level 4 escalation is required.
• Perform maintenance and upgrades of systems and networks.
• Adhere to policies on change management to ensure success of such projects.
• Implement security measures and ensure that policies are followed as part of governance.
• On-Site Hardware Maintenance and Support.
• Make sure that Client Documentation in well maintained.
• Collaborate with the Solutions Architect when implementing new infrastructure or solutions for clients.
• Collaborate with Projects team from time to time, to assist with project implementations on-site.
• Create and maintain documentation for on-site processes.
• Escalate tickets that require Team Leads or Technical Manager support.
• Identify, Communicate and Mitigate potential risks to the Technical Manager and Clients.
• Follow the schedule provided by the Team Leads or Technical Manager or appointed Service Coordinator / Dispatcher.
• Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks.
• Follow all our Security Procedures and keeping a vigilant eye for Security Issues.
• Identify opportunities for improvement and make constructive suggestions for change.
• Contribute to the process of innovative change effectively.
• Undertake other duties as required by the Service Delivery Manager.

Requirements

• Diploma or Degree in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent) or higher.
• CCNA, Microsoft, Fortinet, VMWare or other IT certification would be an advantage.
• At least 4 to 6 years of hands-on experience in Active Directory, servers and network device configuration and troubleshooting, as well as systems and OS support.
• Proven work experience as a Server Engineer, Network Engineer, Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
• Hands-on experience with Windows/Linux OS environments.
• Good understanding of computer systems, mobile devices and other tech products.
• Good knowledge of cloud concepts and networking.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Excellent attention to detail.
• Proactiveness, adaptability and a continuous learning mindset.

The Opportunity:

1. Admin Support | Automation Technology
2. Permanent Role | Salary up to $3200 + VB (Depending on experience)
3. Location: Serangoon

Our client helps to improve global labour shortage by offering advanced robotic and connectivity solutions. They provide support for surveillance and security through their robotics systems. You will be assisting with the deployment of systems and working closely with the sales and engineer team.

The Job:

• Working on robots deployment
• Allocate engineers for deployment
• Preparing purchase orders
• Monitor and escalate any issues/requests

The Talent:

• Minimum Diploma in Business/Engineering
• No experience required
• Willing to learn and strong in coordination skills

Next Steps:

• Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and expected package.
• Apply through this application or send your resume to [email protected] in MS Word Copy. We'd love to hear from you!
• Only shortlisted candidates will be notified.

EA Personnel Name: Lee Wei Ting
EA Personnel No: R1985905
EA License No: 91C2918

Lee Wei Ting
Direct Line: 9631 7519
EA License No: 91C2918
Personnel Registration Number: R1985905

Key Responsibilities:

• Handle customers' and parents' enquiries (walk-in, emails, phone calls, text)
• Assist in collecting payment of school fees and sales of merchandise / attire
• Work closely with the teachers and communicate effectively to the parents
• Basic paper works (attendance marking, filing of documents, printing newsletter)
• Counting of merchandise stock quantity.
• General housekeeping

Requirements

• Writing and speaking proficiency in English
• Motivated and hardworking
• Meticulous and organised

Working Hours and Location

• AMK Hub, Canberra, Bukit Panjang, West Coast

5 works days including weekends.

Weekdays: 11am - 930pm

Weekends (Sat & Sun): 830am - 930pm (2 Shift)

Part-time applicants are welcome to apply.

Interested applicants kindly send your resume to [email protected].

Please note that only shortlisted applicants will be contacted.

• 3 to 6 years of experiences. Perform work in shifts to provide 24/7 on-site or on-call support
• To support linux/Java/MariaDb applications.
• Incident and Problemmanagement
• Should have knowledge on SRE. Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

1. Shift Timing
   1. Morning shift 6am to 3pm
   2. General shift 9am to 6pm.
   3. Afternoon shift 2pm to 11pm
   4. Night shift 10pm to 7am.

Need to support including night shift, weekends and public holidays

Responsibilities

• Responsible for handling in-bound calls and email requests for general enquiries within the hospital targeted service standard levels.
• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions

Requirements

• Minimum GCE O levels/N Levels/Diploma in any discipline
• Minimum 1-2 years of call centre experience
• Good communication and interpersonal skills

For interested candidates, please send your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

Responsibilities:

• Provide courteous service to guests and responds efficiently and tactfully to complaints, requests and enquiries.
• Liaise closely with Concierge, Reception and the Front Office cashier on guests' arrivals and departures.
• Establish contact (courtesy calls) with guests and render assistance where necessary.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Any other reasonable job tasks as assigned.

Requirements:

• PSLE or equivalent.
• Willing to perform rotating shifts.
• Positive attitude with outgoing personality and good communication skills.
• Experience in hospitality and knowledge of Opera is preferred.

Job Description

• Monitor & analyze system performance in accordance to the prescribed processes and procedures
• Identify & dispatch Field technicians to affected stations island wide
• Perform data mining & preparation of technical reports
• List and analyze cases, escalate to relevant department if necessary
• Suggest appropriate solutions and direct unresolved issues to alternative resources
• Assist with building management duties when required

Job Requirements:

• Minimum GCE "N"/"O" levels, Higher Nitec/Nitec in any industry
• Possess good computer skills mainly Microsoft Excel, Word & Powerpoint
• Control Centre/Dispatcher background with analytical skills is an added advantage
• Pleasant personality, able to work and communicate well with different levels
• Require to work on shift, including PH & weekends where assigned
• No experience required, training will be provided

• Conduct on-site servicing and troubleshooting of drinks dispensers and vending machines.
• Perform preventive maintenance on dispensers and drinks vending machines.
• Proactively support other ad-hoc tasks as assigned.

Requirements:

• Possess a valid Class 3 Manual Driving License (Company vehicle provided - Not able to drive home)
• Ability to work under pressure in a fast-paced environment.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

About the role:

• As Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team.
• Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction.
• You should have advanced proficiency in Service Delivery and other skills such as Business Operation Management, Operational Excellence, and Delivery Excellence with advanced proficiency in each. Oversee the day-to-day operations of the service delivery team
• Ensure timely delivery of services and maintain high levels of customer satisfaction
• Manage the team's performance and provide guidance and support as needed
• Collaborate with other teams to ensure seamless integration of service delivery solutions

Your background:

1. Service Delivery: Advanced proficiency in managing and optimizing service delivery processes.
2. Business Operation Management: Expertise in overseeing and improving business operations.
3. Operational Excellence: Knowledge of best practices to drive continuous improvement.
4. Delivery Excellence: Proven ability to maintain high standards of service delivery.
5. Performance Management: Experience in managing and enhancing team performance.
6. Customer Satisfaction: Commitment to maintaining high levels of customer satisfaction.
7. Team Leadership: Strong leadership skills to guide and support the team.
8. Collaboration: Effective collaboration with other teams for seamless integration.
9. Problem-Solving: Strong analytical skills to address and improve operational issues.
10. Communication: Excellent communication skills for interaction with stakeholders.
11. Adaptability: Flexibility to adapt to changing priorities and demands.

EA License Number : 11C4879

Job Requirement:

• 2 to 4 years of experience in Software Application Support (OR) ERP Application Support.

Roles and Responsibilities:

• The Application Support Engineer provide technical support for application related issues and supports the investigation involving key technologies and application domains.
• Responsible in complex problems requiring technology skillset or domain / workflow related experiences.
• Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities.
• Assist in implementation for standardization across technologies / domains of application
• Assist in documentation of key application workflows
• Assist in training
• Assist in investigation of complex user reported issues
• Develop mitigating and/or preventive solutions.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

Job Description

• Act as backup for GPS monitoring and preparation of GPS report
• Act as backup for CCTV monitoring and preparation of input into the CCTV monitoring reports and coordinate between the operations team
• Attend all other various periodic meetings and audit requirements of all oil majors
• Attend and assist ISO preparation and audits
• Attend all incident investigations and coordinate recommendations, suggestions and closure
• Coordinate and prepare monthly closing reports of all oil majors
• Coordinate and manage all safety meetings, toolbox meetings and other various paperwork
• Coordinate and ensure gap closure arising from various audits
• Ensure up to date keeping of all oil majors, operations and management systems
• Plan, organize and support all company’s safety programme, campaigns and events.
• Other ad hoc duties as assigned by your supervisor

Requirements:

• Proficient in Microsoft Office
• Strong communication and interpersonal skills

Working location:

Joo Koon

Working hours:

Mon - Fri 8.30am to 5.30pm &

Alt Sat 8.30am to 12.30pm

We regret that only shortlisted applicants will be notified

• To advise and support on customer's hardware issues / requirement (Upgrade of Ram etc.)
• Handle customer compliments / complains, crisis prevention, problem solving
• Manage projects from end to end
• To analyze existing processes and suggest improvement plans to increase productivity / cost-effectiveness

Job Requirements

• Diploma / Nitec in IT, Computer, Electronics, Electrical, Mechanical Engineering or related field
• Minimum 2 years experience in IT Hardware
• Hardworking , positive attitude
• 5 days work (8.30am to 6pm) at Depot Road
• Salary $2800 - $3500

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

Responsibilities:

• Provide technical support and expertise.
• Diagnose and troubleshoot issues.
• Perform on-site inspections and assessments.
• Collaborate with customers to develop and implement solutions to technical problems.
• Conduct testing, calibration, and maintenance.
• Create and maintain documentation, including technical manuals and troubleshooting guides.
• Provide training and guidance to technicians and junior engineers.
• Ensure adherence to safety regulations and industry standards such as ISO standards, WSH regulations and Safety Management.

Requirements:

• Diploma in Electrical Engineering or equivalent.
• At least 1 – 2 years of working experience in a similar capacity.
• Prior knowledge of ACMV installation or background in ACMV industries is preferred.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Processing of incoming jobs documents.
• Data entry for amendments and insertions in SAP for incoming jobs.
• Creation of new jobs in SAP.
• Creation of monthly reports as necessary.
• Daily staff attendance recording.
• Monthly staff utilisation report in Excel & data entry in SAP.
• Management of office & pantry supplies & PPE inventory & deliveries including communication with vendors & escorting for base entry.
• Other general office admin tasks

Requirements

Academic Qualification Required

• Diploma (Any relevant discipline).

Technical Knowledge/Skills/Competencies

• Have good knowledge of Microsoft Office apps.
• Able to use Microsoft Words and Outlook email proficiently.
• Able to create, maintain records & submit reports using Microsoft Excel.
• Preferably with good knowledge of SAP usage & data entry or any other database system.
• Must be able to work independently to complete assigned tasks.
• Dedication to work.
• Willing to put extra effort and work OT to complete tasks on time when required.

Job Description:

- Ensure service offered is always of the highest quality

- Make the customer feel welcome

- Able to take food orders and serve accordingly to SOP

- Maintain restaurant clesanliness at all times.

Job Requirements:

- Able to work in fast pace working environment

- Able to work on shift schedule

Job description

• Perform daily operational duties at outpatient clinic
• Registration of patients and provide customer service
• Process prescription accurately and dispensing of medicines
• Process of billing transactions under different government schemes
• Manage inventory and replenish of medicines and consumable items
• Operate Clinic Management System

Requirements:

• Singaporean Only
• Preferably Entry Level specialized in Healthcare - Nurse/Medical Support & Assistant or equivalent
• Dispensing and chaperone experience would be preferred
• Familiar with MOH regulatory requirements for Clinic will be an added advantage
• 5.5 days office hour

Check Aber Care Website for more details.

Interested applicants may email your updated resume to [email protected].

Abercare.sg | EA License No. 18C9070 |KOH SU WEN, CLARISSA| Registration No. R24119504

Job Scope:

• Perform clinical and administrative duties
• Schedule patient appointments and registration
• Assist in managing smooth and efficient clinic operations
• Responsible for planning and maintaining clinical & service quality
• Registration of patients and provide customer service
• Process prescription accurately and dispensing of medicines
• Process of billing transactions under different government schemes
• Manage inventory and replenish of medicines and consumable items
• Operate Clinic Management System

Job Requirements:

• Singaporeans Only
• At least 1 year of working experience
• Good patient care and service attributes
• Interested in Paediatric

Check Aber Care Website for more details.

Interested applicants may email your updated resume to [email protected].

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Job Description:

• Interpret Business Requirements – Work with project stakeholders to translate their requirements, by using your hospitality knowledge, into something that can be built by IT. A key skill needed in this part of the process is the analyst's ability to distill the differing messages and needs of project stakeholders into a single, consistent vision

• Lead Requirements Process – This includes eliciting, documenting, and validating requirements using interviews, document analysis, requirements workshops, business process descriptions and workflow analysis. Property based experience will be critical to represent a property operations viewpoint and ensure all scenarios are identified and covered by the requirements.

• Translate Technical Issues – Break down technical and architectural complexities so that project stakeholders can easily understand any issues that arise.

• Test and Validate – Work with project stakeholders to validate their requirements and be a liaison between project stakeholders during the Testing phases of projects.

• Function as the liaison between the business units, technology teams (including Micros) and support teams to manage functional updates to the Opera PMS.

• Facilitate requirements meetings with business and technology teams.

• Assist in identifying improvements/make recommendations to our business and systems processes related to the Opera PMS.

• Distinguish user requests from their underlying true needs.

• Drive and challenge users, with your hospitality and Opera PMS knowledge, on their assumptions of how they will successfully execute their projects.

• Ability to influence a diverse group of team members and subject matter experts.

• Gather/analyze/document requirements, leading to the development of a business solution.

• Lead requirement reviews with external vendors and Quality Assurance Teams.

• Provide Support for Oracle Opera application for hotel industry.

• Assist users with Application integrations and interfacing to other BackOffice applications such as (but not limited to) Call Accounting, eHousekeeping (Knowcross), Room Lock (Visionline), and Delphi.

Job Requirements

• Bachelor's Degree or equivalent Hotel Management experience is required.

• Minimum 3-5 years of Hotel Operational experience, preferably using Opera Property Management System (PMS). Front Office / Guest Services or similar experience highly desired.

• In-depth, hands on understanding of reservation, rate management, and group block functionalities.

• Good understanding of Hotel inter-departmental interactions.

• Excellent verbal and written communication skills.

• Ability to work with team members and stakeholders at all levels, in a positive and team-affirming manner.

• Attentive to detail and follow through.

• Ability to execute in a timely and accurate manner.

• Strong self-management skills, including the ability to manage time and workload against priorities and objectives.

• Strong organizational skills.

• Fluent in English.

Interested candidate, please send your detailed resume in MS Word format to [email protected]

Responsibilities:

• Provide technical support to the clients.
• Lead and supervise a team of technicians and/ or engineers in the installation, maintenance, and troubleshooting.
• Collaborate with clients to understand their requirements and provide customized solutions.
• Conduct site surveys and assessments.
• Ensure compliance with industry standards and regulations.
• Provide technical support and guidance to clients and internal teams.
• Follow up maintenance contract and ensure work completion on time.
• Ad hoc duties as assigned.

Requirements:

• Degree or Diploma in Electrical, Electronics Engineering or equivalent.
• At least 3 – 5 years of relevant experience in DC system or UPS industry.
• Ability to start work within short notice is advantageous.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Zenith Infotech (S) is a Tech Recruitment firm, 27 years now supporting our clients from the government agencies and also reputable corporate companies.

Currenlty, we are assisting one of our clients to look out for Service Delivery Operations Lead, 12 months contract, renewable.

Job Scope :

• As Service Delivery Operations Lead, you will be responsible for overseeing the day-to-day operations of the service delivery team.
• Your day-to-day activities will involve managing the team's performance, ensuring timely delivery of services, and maintaining high levels of customer satisfaction.
• You should have advanced proficiency in Service Delivery and other skills such as Business Operation Management, Operational Excellence, and Delivery
• Excellence with advanced proficiency in each. Oversee the day-to-day operations of the service delivery team
• Ensure timely delivery of services and maintain high levels of customer satisfaction
• Manage the team's performance and provide guidance and support as needed
• Collaborate with other teams to ensure seamless integration of service delivery solutions

Job Description
The Customer Experience Associate will be part of the operations team to provide world class customer support to the buyers and sellers of the platform. You will be in one of our fast growing new business unit in the luxury category.

You'll Be Responsible For:

• Providing friendly and personal support to the client community via email and chat support channels.
• Being the single point of contact for all sales and inquiries from customers. Follow through the chat that eventually leads to a sale or a resolution to customer’s inquiries.
• Engage and support the team with customers’ private viewing.
• Maintain and build customer database on all interactions
• Addressing support issues and identifying top user issues.\
• Working with the team to proactively address them and find relevant solutions.
• Evaluating workflows and proposing recommendations to be more efficient, relevant and valuable both internally and externally.
• Reporting to the Merchandising Manager
• Help on product description on new arrivals and so to be aware on product newness\
• Being in charge of the Visual Merchandising of the showroom, creating visually inspiring Showroom displays
  Performing other related ad-hoc tasks as required.

Requirements

• Problem solving abilities – able to provide several solutions to resolve current problems/constraints.
• Ability to think clearly under pressure – flexibility in adjusting to prioritization as it comes.
• Strong sense of accountability, ownership & pride in work.
• Strong communication skills – both written and spoken.
• Ability to be a positive team member in a busy and fast-paced environment.
• At least one year of customer service experience (voice/non-voice).
• Must be able to commit to working on weekends and 3 weekdays
• Working hours - Weekdays (10am to 7pm), weekends (10am to 7pm)

Customer Service Executive

Working Time: Monday to Friday, 8.30 am – 5.30pm / 9am – 6pm
Working Location: Singpost Centre [Nearest MRT: Paya Lebar]
Salary: $3200 - 3800

Overview for the role:

This Role reports into the OCSM and will form the focal point for customer queries and supply chain operations. Maintenance of close relationship with both internal & external customers in all business activities of company including affiliated companies, associates, and partners. This involves responding to all enquiries in a timely manner, opening and closing of all files, perform costing for invoice preparations and be called upon to perform activities and work closely with other departmental functions to achieve the goals set by the company.

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Location: West

Responsibilities:

• Repair and overhaul pumps
• Hands-on troubleshooting, service and minor repairs
• Prepare service reports
• Packing and verification of incoming shipments
• Maintenance of workshop machines and equipment
• Ability to use Internal Intranet System to source for technical information

Requirements:

• Minimum Nitec in Mechanical Engineering /equivalent qualification
• Preferably 2-3 years of working experience in pumps/industrial equipment

Interested candidates who wish to apply for the advertised position, please click "apply now" or email us an updated copy of your resume in MS Word format.

We regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd
EA License No : 01C4394 | WONG YE XUEN | Reg No: R23117989

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg  I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

✔ Working location: Changi South

✔ 5 days week 8am - 5.30pm

✔ Salary: up to $2,600 basic

Job Duties:

• Responsible for generating and sending all customer quotes.
• Assist Operation Manager with paperwork related to Orders from Customers.
• Handle customer enquiries via email/phone.
• Key in all the job requests into system.
• Coordinate/ Liaise closely with warehouse departments & external parties to ensure timely response/delivery.
• Perform other related duties and responsibilities as and when assigned.

Requirement:

• Minimum GCE ‘N’ /’O’ Levels or ITE Certificate
• At least 1 year experience in Customer Service
• Experience in shipping / logistics
• Proficient in Microsoft Office

EA Personnel Registration Number: R1433735

EA License no: 19C9611

• Address customer inquiries/complaints via phone/email/fax and ensure appropriate actions are taken and followed through.
• Create and issue quotations/charges for customers, as part of Job Order Processing (JOP).
• Coordinate with subcontractors, customers, and relevant authorities/parties to ensure services are completed within the specified timeline and meet customer satisfaction.
• Organize completed service reports and ensure thorough documentation, uploading them to the SMS system
• Prepare shipping documentation for items to be delivered to customers.
• Manage air ticket reservations and bookings.
• Gather and provide materials/parts for subcontractors or Technicians/Engineers.
• Initiate purchase requisitions for accessories, installation materials, or parts needed for projects/service jobs.
• Maintain organized records of work schedules, filing systems, and documentation.
• Ensure all records and documentation are well-kept and orderly.
• Coordinate and manage schedules for projects and service tasks for all service personnel.
• Handle warranty claims for equipment.

Requirements:

• With Diploma or Higher in related field.
• At least 3+ years of experience in related working experience.
• Excellent communication skills

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected];

EA License No.: 13C6305

Registration No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.