Operational Resilience Engineering provides resilience measurement and monitoring for the firm’s Important Business Services, a priority for regulators globally, with key deadlines over the next few years. Future state vision for this function is to design for resilience as we launch engineering platforms and products, share availability of critical services publicly with our clients, reduce operational loss and support costs, and continuously demise unused systems.

• Defining a consistent taxonomy for Business Services, associated functions and Engineering Services
• Enabling dependency mapping of those Services to the assets they rely on, including systems, people, processes, vendors and facilities
• Creating a scenario catalog with impact tolerances/error budgets, ensuring recovery plans are in place and automating regular testing
• Maintaining a Resilience Dashboard for users across the firm to define the above, and view resulting analytics
  The tooling to enable this initiative is a joint-venture between Operational Resilience Engineering, Site Reliability Engineering, Operational Risk and Resilience Metrics, Enterprise Technology Operations and Risk Engineering.

Job Descriptions:

• Providing massage services listed in brochure.

• Attending and participating in meetings and training sessions.

• Ensuring clean, safe and well-organized spa facility.

• Setting up spa and work stations, and ensuring cleanliness and tidiness throughout shift.

• Assisting with keeping linens clean and tidy, and replacing them between sessions.

• Sterilizing equipment.

• Accompanying guests to and from treatment rooms.

• Consulting customers to identify appropriate massage services.

• Maintaining records and filing documentation.

• Complying with all applicable standards, rules and regulations.

Working Location:

• As indicated in the application

Working Hour:

• 8 - 12 hours per day (To be discussed during interview)

• 6 days work week (Including Weekends)

Salary:

• Commission based ($3000- $6000 or more)

Requirements:

• Minimally a secondary education certificate (SPM or N’ levels)

• Singapore Massage Certificate (advantage)

• Experience in providing massage services (advantage)

• Training will be provided for those who do not have experience

Job Summary:

We are seeking a highly motivated and technically proficient individual to join our company as a Technical Support Specialist. As a vital member of our team, you will be responsible for promptly addressing customer issues and providing excellent support while also playing a key role in developing and optimizing customer support processes. The ideal candidate is a problem solver with exceptional communication skills, a strong technical background, and a passion for delivering outstanding customer experiences.

Responsibilities:

• Provide support for all technical queries from customers related to Toku’s product platform via ITSM and other asynchronous channels. • Collaborate with cross-functional teams, such as Product Development, Engineering, and Sales, to ensure effective issue resolution and timely customer feedback. • Own the customer experience and work to exceed their expectations. • Identify recurring issues and propose solutions or escalate them to prevent or minimize future occurrences. • Help develop, document, and continuously improve support processes, ensuring efficiency, consistency, and scalability. • Assist in training new team members on support protocols, product knowledge, and troubleshooting techniques. • Proactively gather customer feedback and insights to improve our products, services, and overall technical support experience. • Maintain detailed records of customer interactions, inquiries, complaints, and resolutions using our CRM system. • Collaborate with the product development team to relay customer feedback and contribute to the improvement of our products based on user needs. • Proactively stay well-informed with the different product releases, project timelines, and company/team updates to ensure the accuracy and relevance of information shared with customers or team members

Requirements:

• The capability to evaluate and focus on in-depth problem analysis of Toku’s products and their integration into enterprise-wide mixed environments, as well as replicate and detail for referral to Senior Support where required • Familiarity with basic features, troubleshooting techniques, and administration tasks on Microsoft Windows is good to have • Working experience with the following: Help Center/knowledge bases, Microsoft Teams is an advantage. • At least 2 years of experience in a technical software environment. Preferably within a startup or fast-paced environment. • Excellent written and verbal communication skills, with the ability to convey complex technical information in a clear and understandable manner. RESTRICTED • Empathetic and patient approach when dealing with customers, ensuring a positive and professional customer experience. • Detail-oriented with exceptional organizational and multitasking abilities to manage multiple customer inquiries simultaneously. • Familiarity with CRM software and support ticketing systems; Zendesk is a plus. • Ability to work independently and collaboratively within a team, demonstrating a proactive and self-motivated attitude. • Ability to work shifting schedules

Location Gul Circle (Transport provided at Lakeside & Boon Lay MRT station)

Job Descriptions:

• Prepare, generate, and follow up on Proforma Invoices, Contracts of Sales, Sales Order Confirmations, Quotations, and other sales-related documents.
• Follow up with customers on product labels, ensuring label designs are approved before proceeding with printing.
• Consolidate and update Sales Forecasts and Sales Summaries.
• Assist the Business Support team in coordinating procurement activities.
• Coordinate with suppliers for the printing of product labels, leaflets, and other packaging materials.
• Communicate with regional offices regarding sales and marketing-related matters.
• Collaborate with various departments to fulfill customer orders.
• Coordinate exhibitions held locally or overseas.
• Source and coordinate diaries, calendars, table planners, and corporate gifts.
• Attend to visitors and arrange meetings.
• Coordinate travel arrangements, including hotel and flight bookings, visa applications, and submissions.
• Submit Double-Tax Deduction to IE Singapore.
• Distribute mails to Directors.
• Provide secretarial duties to Directors.
• Manage telephone enquiries and handle other ad-hoc duties as needed.
• Oversee the management of domain emails.
• Job Requirements:
• Diploma or equivalent qualification.
• Certificate in Microsoft Excel, Microsoft Word, and Microsoft PowerPoint.
• Minimum 1-2 years of experience in sales administration and coordination, an added advantage.

Responsibilities:

• Provide technical support and troubleshooting assistance to customers regarding refrigeration systems and equipment.
• Diagnose and resolve technical issues on-site visits.
• Collaborate with cross-functional teams to identify and implement solutions to customer problems.
• Provide training and guidance to customers on the operation and maintenance of refrigeration systems.
• Create and maintain documentation, including troubleshooting guides and technical manuals.
• Participate in product testing and evaluation to provide feedback for product improvement.
• Assist in the development and implementation of new products and features.
• Ensure customer satisfaction and provide excellent customer service.

Requirements:

• Bachelor's degree in Mechanical Engineering or related field.
• Prior experience in technical support or field service role within the refrigeration industry.
• Strong knowledge of refrigeration systems and equipment.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Willingness to travel as required.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Salary: $2000 - $2800
Working hours: Mon - Fri (9AM - 6PM)

Location: Bukit Merah Central

Responsibilities:

· Handling inbound calls on payment related to hospital bills
· Making outbound calls to follow up on payment related to hospital bills
· Receivables management
· General customer service duties
· Handle patient enquiries, provide billing information to patients
· Sending statement of accounts

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

Job Scope:

• Perform clinical and administrative duties
• Schedule patient appointments and registration
• Assist in managing smooth and efficient clinic operations
• Responsible for planning and maintaining clinical & service quality
• Registration of patients and provide customer service
• Process prescription accurately and dispensing of medicines
• Process of billing transactions under different government schemes
• Manage inventory and replenish of medicines and consumable items
• Operate Clinic Management System

Job Requirements:

• Singaporeans Only
• At least 1 year of working experience in Dermatology setting
• Good patient care and service attributes

Check Aber Care Website for more details.

Interested applicants may email your updated resume to [email protected].

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

We are looking for a Contract - Long Term Customer Service Assistant to outsource to our healthcare clients.

Job Description:

• Registering patients, ensuring accuracy of data
• Scheduling of appointments
• Attend to patients' enquiries and needs
• Handling of phone calls and emails
• Other ad-hoc admin duties

Job Requirements:

• Min N / O / A Lvl / Nitec

All qualified applicants, please send in your resume to:

[email protected]

Nicole Ang (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Job Title: Finance Executive

Responsibilities:

• Establish and manage financial processes, systems, and controls to ensure compliance with Singaporean regulations and best practices.
• Manage day-to-day financial operations, including budgeting, forecasting, financial reporting, and cash flow management.
• Conduct financial analysis and provide insights to support strategic decision-making and resource allocation.
• Coordinate with external stakeholders, including investors, financial institutions, and regulatory authorities, as needed.
• Oversee the preparation of financial statements, tax filings, and other regulatory compliance requirements in accordance with Singaporean laws and regulations.
• Lead financial planning and budgeting processes, working closely with department heads to align financial goals with business objectives.
• Monitor key performance indicators and financial metrics to track progress and identify areas for improvement.
• Provide financial leadership and mentorship to other members of the finance team, fostering a culture of excellence and continuous improvement.

Requirements:

• Bachelor's degree in Finance, Accounting, Business Administration, or related field; MBA or CPA preferred.
• Proven experience in a finance leadership role, preferably in a startup or high-growth environment in Singapore.
• Strong understanding of Singaporean financial regulations, practices, and tax laws.
• Excellent analytical skills and attention to detail, with the ability to interpret financial data and trends to inform decision-making.
• Proficiency in financial management software and Microsoft Excel.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external stakeholders.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements.
• Entrepreneurial mindset with a passion for innovation and driving results.

Roles and Responsibilities:

• Assist in handling and managing customer visit experience
• Assist in crowd control and manage visitor safety
• Assist in maintaining playground cleanliness & its tidiness
• Assist in managing the playground inventory and storage
• Assist in operating & upkeeping playground equipment
• Support day to day admission check in/out process
• Support day to day event activities and performance
• Complete any other tasks assigned by the supervisor

Our preferred candidate should meet the following requirements:

• Above 16 years old
• Able to work on weekdays and have the flexibility to work shifts, weekends, and public/school holidays
• At least GCE ‘N’ Level Certificate
• A positive attitude and a strong commitment to ensuring customer satisfaction and ability to create a welcoming and friendly atmosphere infused with high energy and enthusiasm
• Ability to work with young children and their families
• Flexibility to work shifts, weekends, and public/school holidays
• Capability to stand/walk for extended periods
• Past experience in customer-facing roles is a plus

Details:

• Answer, screen and forward incoming phone calls
• Receive, sort, record and distribute daily mail/fax
• Ensure the reception area and meeting rooms are tidy and presentable

Requirements:

• No experience is welcome to apply
• Excellent communication skills and good customer service attitude
• Possess a willingness to learn attitude

We offer attractive salaries, good teams, and good environment to work in.

Kindly write in your full resume and expected remuneration to HR at [email protected]

Only candidates who have been shortlisted for interviews will be contacted via email.

• Plan and conduct on-site activities for seniors that promotes social interaction, and health and wellness in a group setting that meets performance indicators and guidelines issued by MOH
• To oversee the day-to-day operation and provide supervision
• Initiate a case record file for every senior household in the identified block and capture the needs of the seniors
• Establish networks with agencies and local community-based services for additional avenue of help for the welfare and to match the need of the seniors
• Oversee and manage the Alert Alarm System (AAS) during the operating hours, rendering assistance when necessary
• Maintain an updated register of seniors, volunteers and any other important records needed for follow up
• Conduct home care assessments and complete initial assessments (using Community Screening Tool) of senior and family to determine home care needs
• Ensure that the centre facilities and premises are in clean and good condition and maintenance is regularly executed
• Perform such other duties and responsibilities that may be assigned from time to time

Qualifications

• Minimum GCE “O” level with customer service background
• Well versed in Microsoft Office
• Competency in eldercare service with at least 2 years working experience in an eldercare
• Self-motivated team player who enjoys working with different profiles of seniors
• Able to plan, develop and implement programmes to meet the needs of seniors
• Able to engage, befriend and motivate seniors through facilitation of activities or programmes

We are looking sales force developer and support engineer

Competency Name  Salesforce Developer

Role Developer

Must have skills • Experience in Salesforce Lightning, Lightning Design System, Lightning App Builder and Lightning Component features. • Experience in Administration, Configuration, Implementation, Lightning, and experience with Salesforce platform. • Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, data utilities. • Expertise in SFDC Development using Lightning Application, Apex Language, Visual Force pages, Classes, Controllers, Triggers, Indexes, Web Services, Components,   Tabs, Apex Web services, Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work   Flows • Experience in implementing Salesforce SOQL, SOSL and dynamic queries in Apex logic • Experience in writing test classes for maximum code coverage • Experience Lightning Process builder flows, Chatter and quick Action • Experience in Integration Methodologies, different API, Trigger framework, Recursive Triggers, VF Remoting, Asynchronous Framework – Batch jobs, Queueable Apex,   Future methods • Experience in setting up Connected App • Experience in Sales cloud, Ant Migration tool, Standard and custom controllers, Data Loader, Force.com, Eclipse IDE Plug-in, VS Code, Work Flow-Approval, Custom   objects, Custom tabs, Email service, Html, Web-service (REST and SOAP) • Experience in debugging the code for troubleshooting the issues

Good to have skills • Salesforce Certified Administrator Certification • Salesforce Advanced Administrator Certification • Salesforce Platform App Builder Certification • Salesforce Platform Developer II Certification • Experience in Unix shell scripting for Command Line Data loader jobs • Experience in AppExchange packages like Adobe E-sign and Conga Composer

Key responsibilities 1. Adapt to agile development 2. Technically good and able to adapt new technologies 3. Strong knowledge in Salesforce programming 4. Good to have Airline domain knowledge and AWS knowledge 5. Able to work independently 6. Collaborating with Client and offshore team

Please share resumes to [email protected], [email protected] and [email protected]

Responsibilities

• Responsible for daily intake of cars for servicing.
• Ensuring and upholding the service image at all times.
• Assisting in achieving higher service levels through various action plans constantly implemented.
• Assisting a group of front counter staff and maintaining their team spirits and positive thinking and teamwork.
• Ensuring administration work is done promptly, warranty claims, internal accounts, WIP reports, cash debtors, monthly target of VOC scores, etc.
• Perform invoice closing.
• Preparation of quotation when required.
• Provide excellent customer service to customers.
• Actively deliver good results from VOC survey with strong response rate and promoter scores.

Requirements

• Minimum NITEC in Light Vehicles or Diploma in any discipline (preferably in Engineering) with 2 to 3 years of working experience in a relevant field
• Possess valid Class 3 driving license
• Experience in Customer Service Roles is preferred
• Possesses sound technical knowledge of cars will be an added advantage
• Candidates who have prior experience in Automobile industry will have an added advantage
• Paya Lebar, Monday to Friday 8.00am to 5.00pm, Alternate Saturday 8.00am to 12.00pm
• Basic + incentive, 2 positions available
• Job Reference: L9V88XX6

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

Responsibilities:
• Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customer orders
• Respond to customer queries and concerns with the aim of achieving excellent service standard
• Follow up promptly with customers to resolve issues
• Provide respondents’ feedback to respective departments to improve customer experience
• Evaluating and processing Return requests from customers
• Perform after- call administration work such as job opening

Requirements:
• Min diploma and have experience in customer service handling difficult customers over phone and email.
• Preferably experience in e-commerce customer service

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to irene.lee(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23112063 | EA License 16C7883

Madam Partum is a leading Pre-Partum and Post-Partum care specialist in Singapore. We harness the effectiveness of meridian massage (TCM Tuina) to help mothers achieve a complete & wholesome recovery.

At Madam Partum by Chien Chi Tow, we strive to provide the best customer experience to our customers.

We are looking for a Customer Service Specialist who can work towards the company goals. The ideal candidate needs to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to promote the company services and products effectively.

• Identify and able to provide personalized solution to customer’s needs.
• Attend to customer’s feedback and questions in a professional and timely manner.
• Maintain a continuous high level of customer service delivery and satisfaction.
• Goal-Sales driven , self motivated individual with the ability to focus.
• Strong administrative skills and able to handle a fast paced environment.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
• Liaise with other support teams as required to resolve requests/issues in a timely manner.
• Main task will include managing customer queries via whatsapp, social media and other platforms such as events/outlet.
• X factor and willing to go the extra mile to help customers.
• Savvy with all communications devices such as WhatsApp and multichannel platforms.
• Able to work on weekends and public holidays.

Job Types: Full-time, Permanent

Benefits:

• Employee discount

Schedule:

• Weekend availability

Supplemental pay types:

• 13th month salary
• Commission pay

Purchasing Assistant | Price Negotiation | Supplier Call | Joo Koon

Working location : Benoi Road (2 mins walk from Joo Koon mrt)
Working days : 5.5 days
Working hours : 9am - 6pm | 9am - 1pm
Salary: $2200 - $2700 (depends experiences)

Responsibilities

• Prepare order list for quotation.
• Prepare order details.
• Price negotiation.
• Email/call suppliers.

Requirements

• Computer literate must have Basic knowledge (word, excel)
• Preferably with at least 1-2 years’ experience in the same field.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Service Engineer | Process Analyzer System | Oil & Gas / Petroleum / Chemical | Bukit Batok

• Salary: $3,000 - $5,000 [ Can be adjusted base on experience ]
• Working Timing: Monday – Friday [ 8.30am – 5.30pm ]
• Working Location: Bukit Batok

Job Responsibilities
Local Assignment

• To perform in-house testing, Electrical & Pressure Test, Factory Acceptance Test (FAT), Site Acceptance Test (SAT)
• To perform site commissioning/start-up for analytical systems and project related jobs
• To ensure that testing records and other related technical documents for each analytics systems are kept and maintained in the department documentation system
• To ensure ownership of and compliance to all departments and company initiatives
• To perform internal and external coordination with regards to issues related to projects, overseas commissioning and local maintenance activities.
• To carry out customer services for preventive maintenance and shutdown of analytics systems services
• To carry out on- call/ emergency service jobs for local customers
• To support the department training initiatives and assist in developing the skills of new engineers and technicians
• To support the department initiatives on customer service, best practices, testing methods, documentation, job planning and project execution.
• To support the company initiatives on safety and continuous improvement
• May be assigned for long term service contracts in Jurong Island

Oversea Assignment

• To perform site commissioning/ start-up services for analyzer systems
• Willing to take up assignment for oversea long / short term maintenance contract

Competency Requirements

• Polytechnic Diploma or its equivalent in Electrical/Electronics/ Instrumentation
• Minimum 3 to 5 years with Refinery, Petrochemical and power plant analyzer experiences
• Work perform with Hart communicator, computer and PLC

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Project Description

Treasury application Production support engagement covering technical issues, services and environment monitoring and EOD Batch support for a leading Singapore based bank

Responsibilities

Treasury application BAU 24*7 support:
• L1 & L2 application technical and functional support in production treasury application support environment
• Monitoring and issue resolution of Online trade booking applications
• Resolving technical services related issues, environment management and EOD batch support in morning or night or weekend shifts
• Managing and regular interaction with the application end users and stakeholders management

Skills

Must have

• 1-2 years of experience in production treasury application support environment
• Production support of Java/Microservices application
• Strong experience in providing L1 & L2 application technical and functional support
• Good knowledge on Unix and Shell scripting
• Good knowledge on SQL and PL/SQL
• System backup's w.r.t UNIX and Database
• Excellent team collaboration
• Excellent written and verbal communication skills
• Strong stakeholder management
• Flexible in working in shift timings and over weekends

Nice to have

Murex Production support L2 Experience

Languages

The Role

Reporting directly to the Group Head, Renewable Feedstock Supply, you will be responsible for supporting the renewable feedstock supply chain operations and trade activities. This newly created role is pivotal to our growth strategy and requires a professional with a keen understanding of both green energy and commodity trading dynamics.

Role Summary

Supply Chain Coordination

• Monitor and manage supply chain activities, ensuring they are efficient and effective.
• Assist in the development and implementation of supply chain strategies.
• Coordinate with various departments to ensure the smooth flow of goods and information.

Trade Support

• Provide operational support for trading activities, including documentation, compliance, and transaction processing.
• Liaise with internal and external stakeholders to facilitate trade operations.
• Ensure accurate and timely execution of trade orders in alignment with company policies.
• Proactively identify and resolve operational issues in the supply chain and trade processes.
• Assist in managing risks associated with supply chain and trade activities.

Vendor and Client Relations

• Assist in managing relationships with vendors and clients, ensuring communication is clear and effective.

Data Management and Reporting

• Maintain accurate records of supply chain and trade activities.
• Analyze data to identify trends, inefficiencies, and opportunities for improvement.
• Prepare and present regular reports on supply chain and trade operations.

The Requirements

• Diploma in Mathematics, Statistics, Supply Chain Management, Business, Environmental Science, or a related field.
• 1 - 2 years of solid experience in Supply chain, logistics, or trade support.
• Ability to interpret complex data sets and derive actionable insights.
• Excellent problem-solving abilities and attention to detail.
• Strong communication and interpersonal skills.
• Ability to handle high-pressure scenarios and make decisions under tight time constraints.

Title : Executive or Senior Executive, Colleges and Chapters

Industry: Medicine academy

Location: NKF Centre, Singapore 328836 (Balestier)

Working days: 5 days (Mon - Fri)
Working time: 830am-6pm (Mon-Thurs) ; 830am - 530pm (Fri)
Salary: $3300 - $4000

Job Responsible:

• Provide secretariat and admin support for Colleges/Chapters organisational needs;
• Attend to meeting notices, agenda and minutes, and meeting logistics, including Council meetings and AGMs;
• Coordinate inputs and feedback on professional opinions;
• Assist in preparation and management of operating budgets;
• Administer requests for payments and invoices;
• Assist in production and distribution of promotional materials;
• Ensure currency and accuracy of information on website;
• Ensure compliance with statutory regulations;
• Handle regular continuing medical education and continuing professional development programmes and activities;
• Other duties as assigned from time to time.

Requirement:

• Degree in Business Administration/Public Relations/Marketing Communication or equivalent;
• Preferably with 3 to 5 years of relevant experience in Administration and Secretariat support, preferably from the healthcare industry;
• Proficient in MS office;
• Able to work beyond office hours and on weekends/Public Holidays for meetings and events. (Time off given)

WhatsApp: https://wa.me/6596112291 (Kyra)

Email: [email protected]

We are looking for a committed, passionate and forward-looking individual to be part of a dynamic team that focusses on patient feedback management and works closely with domain leads on conflict resolution, service recovery and anti-abuse measures; thereby elevating the overall experience of our patients and their caregivers in a mutually safe and respectful environment.

RESPONSIBILITIES

Reporting to the Team Lead, the successful candidate shall:

• Provide timely and effective response to feedback, enquiries and suggestions received from patients/next-of-kins across all patient feedback channels including emails, face-to-face, hotline and online surveys
• Work with domain leads on conflict resolution and service recovery of escalated feedback, including investigation of complaints, putting up incident reports and facilitating family conferences
• Assist to collate, analyse and translate feedback data into actionable insights that drive service improvements through publications such as the service experience dashboard “GIFT”, intranet and posters
• Communicate and provide timely data/reports to key stakeholders
• Collaborate with relevant domains to identify service trends and review policies/procedures/workflows for continual improvement of service standards
• Assist in the UAT, enhancements and maintenance of patient feedback database and other survey management system
• Assist to organise engagement/training sessions with domain leads to enhance staff’s service competencies
• Represent department in Centre/Cluster committees and participate in quality improvement projects
• Assist to coordinate/organise centre and cluster-wide service initiatives such as the annual Singapore Health Quality Service Awards
• Monitor and coordinate with internal and external stakeholders (such as MOH) on service KPIs
• Assist with coaching and supervision of team members
• Perform any other duties as and when assigned

REQUIREMENTS

• Degree with at least 1 year of relevant experience, preferably in healthcare or service-oriented industry; fresh graduates are welcome to apply
• Self-driven, strong team orientation and customer-centric mindse
• Positive and proactive with high sense of professionalism and integrity
• Keen learner with strong analytical, project management, interpersonal, communication (verbal and written) and problem solving skills
• Able to multi-task and work in a collaborative manner with diverse range of stakeholders in a fast-paced environment
• Result-oriented with capability to lead and motivate team members to work effectively and innovatively
• Strong Microsoft Excel and PowerPoint skills
• Knowledge and experience with coding, digital technology, data analytics software such as Tableau will be added advantage

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

RESPONSIBILITIES

The incumbent will provide service coordination management, administrative support, and operations improvement and analysis for our Day Rehabilitation Centres (DRC).

a) Service Coordination Management

• Manage the onboarding process for new clients, assist in appointment scheduling and re-scheduling, subsidies application, and address client inquiries for Rehabilitation and Physiotherapy services.
• Work closely with internal stakeholders (where applicable) to ensure the smooth delivery of service.
• i.e. Active Rehabilitation (AR) service is carried out by Therapists.

b) Administrative Support

• Plan and remind stakeholders of the reassessment of care plans with clients as per their service plan's requirements. This is to determine if the client needs to continue with the service.
• Ensure that proper documentation on the systems and paper filing is completed on a timely basis.
• Provide scheduling and planning support for Day Rehabilitation Centres and Nursing Homes in accordance with planning guidelines.
• Assist the Rehabilitation and Physiotherapy team with client enrolment and center schedule management, and Bumblebee (CMS system) administrative and support tasks.
• Provide any other ad-hoc administrative general support to the Rehabilitation and Physiotherapy team as assigned.

c) Operational Improvement and Analysis

• Extract, measure, and monitor key performance indicators for Rehabilitation and Physiotherapy services.
• Assist Rehabilitation and Physiotherapy centers in driving center utilization metrics.
• Identify areas for operational improvement to increase the efficiency of Rehabilitation and Physiotherapy centers.

d) Additional Responsibilities

• Assist the Care Coordinator team in service coordination management.

• Diploma or Advanced Diploma, preferably in healthcare related disciplines.
• Minimum 3 years' experience working in a healthcare settings in Singapore
• Good knowledge of the geriatrics and community services
• Proficiency in MS Office applications
• Proficiency in Google Workspace applications -
  • Gmail, Google Calendar, Google Docs/Sheets/Slides, Google Drive
• Good interpersonal and writing skills
• Good team player and able to multi-task
• Good communication skills (oral and written)
• Passionate in community services and service-oriented
• Good judgment and decision-making, problem-solving skills
• Independent, resourceful, and self-motivated
• Meticulous with an eye for detail

Additional skills:

JOB DESCRIPTION

• Handle general admin tasks (phone calls, office stationery, office maintenance, attendance checking on the time management system)
• Prepare and manage staff and project petty cash claim
• Provide clerical & administration support to project team
• Filing and maintain up-to-date file records to enable quick retrieval
• Other ad-hoc duties assigned by the management

JOB REQUIREMENT

• GCE 'O' level
• Min 2 years' experience in main contractor compaines,
• Proficient in Microsoft Office
• Excellent interpersonal communication ability
• Possess positive attitude towards work and team oriented
• Able to start work in a short notice period

Customer Service Officer (5 days / Travel Industry / Up to $2500)

Interested applicants can send your resume to 8739 9469 Janie / [email protected] and allow our Consultants to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

• Working days & hours: 5 days, 8:45am – 5:45pm
• Salary: $2000 - $2500
• Working location: Tanjong Pagar

Requirements:

• Diploma or equivalent.
• 1-2 years of customer service experience, specifically in a hotel tour desk or similar role.
• Knowledge of Singapore attractions and tour packages.

Job Description:

1. Guest Engagement:

• Greet and engage with hotel guests, offering assistance and information.
• Provide details about Singapore attractions and available tour packages.

2. Sales and Promotion:

• Promote and sell Singapore attractions, tour packages, and related services to hotel guests.
• Assist guests with the booking of tours and activities.

3. Inquiry Handling:

• Respond promptly and courteously to guest inquiries regarding tours, attractions, and travel arrangements.
• Provide accurate information and recommendations.

4. Complaint Resolution:

• Address guest complaints and concerns with patience and professionalism.
• Take appropriate actions to resolve issues and ensure guest satisfaction.

5. Documentation:

• Maintain accurate records of tour bookings, guest preferences, and complaints.
• Collaborate with tour operators to confirm reservations and resolve discrepancies.

Fun Jia Jia (Janie) | Reg No: R22107945

The Supreme HR Advisory Pte Ltd | EA No: 14C7279