Location: Near City Hall MRT

Working days: 5 Days work week

AWS + Variable Bonus (Average 2.5 months) + Flexi Benefits

Job Descriptions:

• Manage the concierge customer service counter during mall operating hours.
• Address tenant and shopper inquiries/feedback through various channels.
• Offer directional assistance to both internal and external shoppers

Job Requirement:

• Able to work on weekends and public holidays.
• Min Diploma in any discipline OR have at least 2 years of front desk experience.

For consideration, kindly submit your CV by clicking “APPLY NOW” or text +65 8124 8100 for confidential discussion.

*Only shortlisted candidates would be notified**

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22106909 | Fiona Jayne Yong Yee Wen

Do you possess a genuine passion for connecting with people and making a positive impact? Do you thrive in a fast-paced and dynamic environment? We have an exciting opportunity for you to join our team as a Customer Care Associate where you will be responsible for providing excellent customer service support and overseeing administrative tasks related to customer care operations.

Roles & Responsibilities

• Respond to customer enquiries and feedback via different touchpoints such as hotline, emails, face-to-face interactions and live chat in a timely and professional manner
• Collaborate with various teams and stakeholders to identify appropriate actions and resolve customer feedback and drive implementation of improvement initiatives
• Escalate issues to supervisors to ensure timely and appropriate actions are taken to resolve customer feedback and enquiries
• Create and update documentation and resources including Standard Operating Procedures, training materials and knowledge base articles
• Maintain accurate and up-to-date records of customer interactions and transactions, including records of lost and found property, in the CRM system
• Perform administrative tasks such as preparation of customer care reports and meeting minutes, management of office inventory and submission of billing-related documents
• Assist in establishing processes for collecting and analysing customer feedback, surveys and data analytics to gain insights into customer behaviour and preferences, driving data-driven decision making
• Identify opportunities and provide insights with proposed recommendations to enhance customer experience and improve processes
• Prepare regular reports and presentations, highlighting progress and areas for improvement, to the management
• Support and execute any ad-hoc duties and projects as assigned or required, including the possibility of doing shift duties at information counters

Requirements

• ITE/Diploma in any field or equivalent
• Minimum 2 years of experience in customer service, preferably in a fast-paced environment
• Shift work required
• Customer-centric mindset with a passion for delivering exceptional experiences
• Proficient in organisational skills to manage customer records, documentation and administrative tasks
• Possess excellent communication skills, both written and verbal, with the ability to communicate effectively with customers and all levels of the organisation
• Ability to work well in a team or independently
• Strong organisational skills with the ability to multi-task and adapt to changes in a highly dynamic work environment
• Pro-active, self-motivated and keen learner
• Willingness to work on weekends and Public Holidays as required

Information

Only shortlisted candidates will be notified.

The level of appointment will depend on the qualifications and experience of the candidate.

For more information on Kallang Alive Sport Management, refer to this website, sportshub.sportsingapore.gov.sg

You will facilitate patients’ journey through the various service points in polyclinic by assisting with patients’ registration, appointment scheduling and rescheduling, referral, and payment. You will provide patient care services such as measurement of height, weight, and blood pressure. You will promote and educate patients of self-help services and mobile applications. You will also manage patients’ general enquiries and screen patients’ general condition. You will perform outgoing calls to patients to attend to their escalated requests. You will provide administrative support as and when required. This position is on a 5.5 days’ work week.

Job Requirements

• Polytechnic Diploma, GCE A / O / NITEC qualification.
• Experience in frontline and customer service preferred.
• Excellent interpersonal and communication skills.
• Good team player with passion for service excellence.
• Able to multi-task and work in a fast-paced and dynamic environment

Responsibilities

• Maintain Software and hardware maintenance support contract for customers

• Work with Sales for renewing the existing maintenance supports

• Work with various vendors to gather information such as EOL/EOS of Software and hardware

• Gather, prepare and validate vendors quotations to submit for quotation to customers

• Appropriate follow-up to get orders and DO signatures from customers

• Any other ad-hoc duties as required or assigned

Requirements

• Diploma , Bachelor Degree in Business, Busines Administration or other relevant disciplines

• At least 2 years working experience in administrative support/general clerical/administrative duties/sales coordination

• Strong interpersonal skills with internal/external stakeholders

• Must possess fundamental ICT knowledge

• Possess knowledge in Sales Order Processing

• Possess knowledge in simple accounting

• Possess knowledge in MS office (outlook , Excel , word , PPT)

• Adaptive to changes

• Ability to work independently or within a team

• Excellent organizational and multitasking skills

• Able to work under pressure on strict deadlines

Licence No: 12C6060

Think you are up to the challenge of redefining and enhancing customer experiences? More than customer service, customer experience is all the ways a customer interacts with your brand. Be a game changer in healthcare today.

Smilepoint is a progressive dental healthcare group in central Singapore with the flagship practice at Holland Village.

Operations

To run healthcare service operations

Lead front office team to improve internal processes and customer experience

Patient Experience

Propose improvements & innovation in design for service operations

Customer experience mapping

Team Management

Conduct staff training for new and existing staff

Assist in HR processes – recruitment, on boarding

Performance management

Requirements:

Diploma or Degree in Hospitality / Customer experience

Strong organizational skills with a problem-solving attitude

Excellent written and verbal communication skills

An excellent competitive salary and benefits package is available to the right candidate.

Our client is an US MNC, one of the largest players in the life-science sector. Due to business needs, they are now recruiting for Lab Support Executive (1 Year Contract) to be part of their team for ongoing transformation projects. They are located in Buona Vista – Walking distance from the MRT station.

5 days work week - Monday to Friday (8.30 am to 5.30pm)

Training will be provided for Entry Level (structured training programs)

Duties

• Manage regulatory matters with stakeholders like artwork copy experts.
• Enhance organizational quality and efficiency in work processes.
• Execute category-specific processes for regulatory compliant artworks.

Requirements

• Possess minimally a Nitec/Diploma in Chemistry / Lifescience / Biotech / Pharmacy / Food Tech related fields
• No experience needed - Training Provided (structured training programs)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

19C9682 (Recruitpedia Pte Ltd)

EA Reg. No. R23119064

TEOH ZINI

Key Highlights

• Exposure in the government sector
• Location: City Hall
• Working Hours: Mon- Fri (office hours)
• Salary:  Up to $3300/month
• Duration: 12 months

Key Responsibilities

• Handle public correspondences
• Partner departments and public agencies to improve service quality and court user experience
• Publicise and implement service initiatives and resources to motivate officers to excel in service delivery

Requirements

• Min Degree with at least 2 years of customer service experience.
• Experience with using a Customer Relationship Management system would be an advantage

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Chok Kah Hwa

Outsourcing Team

BGC Group Pte Ltd

EA Licence Number: 05C3053

The Manager – Healthcare IT is solely responsible for the IT related matters pertaining to pre-sales, installation, testing, training, maintenance and breakdown of medical equipment. This includes Integration projects involving medical equipment connected to EMR, PACS, ECG management systems, etc.

JOB RESPONSIBILITIES

• Fill up IT documents of tenders
• Participate in pre-sales tender presentations and handle the IT portion of the presentation
• Respond to IT clarifications of tenders - attend meetings as well as prepare and submit clarification documents
• Hands-on execution of IT Integration projects involving medical devices connected to EMR, PACS or ECG management systems
• Ongoing project management of IT Integration projects
• Attend to Breakdown calls relating to IT integration
• Ensure Anti-virus of all equipment is up to date and remains Active
• Apply patches in a timely manner and ensure all equipment are up to date for both OS and Application software
• Apply software fix for Field Safety Notices (FSN) within the timeline stipulated by the manufacturer

JOB REQUIREMENTS

• Degree or Diploma in Information Technology (IT)
• Around 10 years experience in IT infrastructure, primarily servers
• Experience in medical device industry will be an advantage

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

In this role, you will have the opportunity to:

• Perform receptionist duties in welcoming guests, directing them to the appropriate person or department while ensuring reception area is tidy and presentable, with all necessary stationary and materials.
• Provide operational support on plant daily activities, such as engaging dry-cleaning services, arranging company transport, managing incoming and outgoing mail, including sorting, distributing, and preparing packages for shipment.
• Maintain office supplies inventory by checking stock levels, anticipating needs, placing orders, and verifying receipt. Coordinate with vendors to ensure timely replenishment of consumables, e.g. pantry consumables, business cards, ID, stationary, etc.
• Coordinate meetings and appointments, including scheduling conference rooms, food catering and sending out meeting invitations.
• Assist with travel arrangements for staff members.
• Ensure office equipment is properly maintained and serviced.
• Perform necessary SAP transactions, e.g. raising purchase requisition, and follow through the procurement.
• Provide administrative support for meetings, training sessions, workshops, kaizens, special projects as needed.
• Assist the site leaders in planning and implementing operational activities.
• Liaise with different departments to facilitate cross-functional projects.
• Assist with other administrative tasks as assigned.

The essential requirement of the job include:

• Diploma in Business Administration, Supply Chain or related field.
• 2-3 years in administrative role, preferably in manufacturing settings.
• Strong organizational and multitasking abilities with attention to details and a high level of accuracy in works.

It would be a plus if you also possess previous experience in:

• Office administration certification
• SAP MM (e.g. creating purchase requisition and follow up on the procurements).

The Services required are set out as follows:

 Running of errands,

 Packing, receiving and sorting of office supplies, documents and

collaterals,

 Data entry using Microsoft excel and maintain accurate

information of records,

 Printing and photocopying jobs,

 Support logistics and administrative tasks in school activities and

events,

 Keep office clean and tidy,

 Any other duties delegated by Administration Managers, Viceprincipals and Principal.

Your main duties will include:

- Assist the Principal Investigator in clinical data management and coordination of clinical research for Geriatric Oncology (GO) team and Genitourinary (GU) Oncology team.

- Screen, recruit and follow-up with patients for consent and research procedures.

- Conduct questionnaire and perform geriatric assessment on patients.

- Maintain investigator site files and laboratory supplies, arrange blood sampling and delivery of study specimens.

- Facilitate team meetings and other adhoc administrative duties.

Requirements:

- Degree or Diploma in Biomedical Science/Health Science.

- Meticulous, fast and accurate.

- Good interpersonal and communication skills.

- Preferably bilingual as you may need to communicate with elderly patients.

- Experience in data management and clinical research will be an advantage.

Job Description:

• Main point of communication between the company and clients. Handle first level enquires, primarily incoming calls through hotlines or other channels such as email and webchat.
• Provide information on services and sample collection requirements for onboarded clients.
• Arrange sample pick up at location as requested by clients.

• Address and resolve client complaints or concerns promptly and professionally, aiming for first-contact resolution. Escalate complex issues to appropriate departments or management as necessary.

• Safeguard patient confidentiality and privacy (PDPA).
• Handle ad hoc duties as required.

Requirements:

• Minimum GCE 'O' Level and above

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Our Client is a long established insurance service provider serving the personal and commercial insurances.

The Job:

• Provide administrative support in processing general insurance matters
• Handle walk-in/call-in customers for enquiry on general insurance (e.g. travel, personal accident, motor, etc.)
• Assist in basic accounting (such as calculate premiums, refunds, adjustments, payment, etc.) or other administrative tasks if need be
• Backup co-workers if need be

The Candidate:

• Certificate in Business Administration or equivalent
• Prefer with at least 1 year's related experience in general insurance
• Possess general Insurance knowledge will be a plus
• On-the-job training will be provided
• Bilingual in English and Mandarin (able to communicate with Chinese-speaking customers)

Interested applicants are requested to apply online and attach your resume in Microsoft WORD Format (including photo, reason for leaving, salaries). We will get in touch with you if you are a good fit to this position. Thank you for your understanding.

[PDPA Delcaration] By applying to this job online or emailing us your resume, you give consent to our company to collect, use and disclose your personal data for the purpose of this job application. In event whereby your working experience is not the closest match to this job position, we will keep your resume for future job opportunities. We thank you for giving your trust on us.

Tan LK | EA Reg. No. R1111728 | EA Licence No. 12C6198

1 year contract, renewal basis
Up to $2,000 base
1 month completion bonus
Mon to Fri, 9am to 6pm
Transport + Mobile covered for work

Responsibilities:

• Replacement of consumables, as needed at each device location and ensuing that adequate consumables are available at the site.
• Clearing paper jams, perform basic device cleaning and replacement of parts.
• Assisting customer with an overview of the device functionality.
• Coordination with vendor regarding device and vendor branded software support service calls.
• Reporting of any occurrence of customer dissatisfaction to the manager
• Assisting in the collection of usage reports for device when required.
• Providing initial troubleshooting for device problems or put spare devices into services as directed by the reporting manager
• Perform preventative maintenance of devices as directed
• Provide end-user training.
• Travel to various location throughout Singapore.

Requirements:

• Min Nitec in any field
• Exceptional customer service skills, with the ability to manage difficult situations while ensuring customer needs are met
• Ability to rapidly acquire a thorough understanding of device operation and default setup, allowing you to troubleshoot problems
• Strong communication and team-work skills.
• Ability to be pro-active with your workload.
• Well presented, polite and punctual,
• This is highly autonomous role, so being self-motivated and being able to show initiative is essential.
• Some related technical job experience is preferred.
• Basic computer skills.

Interested applicants, please send in your updated resume to [email protected].

Personnel to be deployed at the following hours:

• Mondays to Friday : 8:00am to 5:00pm, inclusive of 1hr lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays.

Scope:

The Services required are set out as follows:

1. Running of errands,

2. Packing, receiving and sorting of office supplies, documents and collaterals,

3. Data entry using Microsoft excel and maintain accurate information of records,

4. Printing and photocopying jobs,

5. Support logistics and administrative tasks in school activities and events,

6. Keep office clean and tidy,

7. Any other duties delegated by Administration Managers, Viceprincipals and Principal.

The Personnel shall minimally have the following qualifications, skills

and experience:

• Pleasant Personality, willingness and inquisitiveness to learn.
• Be a team player, organized and able to multi-task and priortise daily tasks using today’s office technologies and computer applications.
• Preferably have GCE O-Levels or with relevant administrative working experience.

Note:As the General office is located at Level 2 of the school premises and there is no lift access to Level 2, personnel must be able to perform daily activities such as climbing stairs.

The Ophthalmic Investigation Technologist performs Ophthalmic Investigation procedures and administrative functions in the Electrophysiology Laboratory. The Ophthalmic Investigation Technologist will assist the Supervisor to guide attachment staff or Ophthalmic Technicians from other departments during their learning course in the electrophysiology lab.

Patient Care & Administrative Functions

· Perform ophthalmic investigation procedures in accordance to established standard procedure

· Explain the procedure of the investigative test(s) and inform patients on the charges.

· Provide relevant information and advice to patients’ queries during the ophthalmic investigation procedure

· Ensure the smooth operations at the Investigation Rooms in providing ophthalmic investigation services for patients

· Provide assistance to staff on matters pertaining to Ophthalmic Investigations and handling of difficult patients

· Update and maintain patients’ database records where necessary

· Keep abreast and update staff on changes in the clinic operational policies and procedures

· Liaise with doctors, nurses and internal departments on clarifications on patient matters

Inventory & Maintenance of Equipment

· Perform basic trouble shooting of equipment and report to Supervisor on any abnormalities found in the equipment

· Contact vendor on faulty equipment when needed and follow-up on the progress status.

Preceptor Role

· Demonstrate competencies in problem solving during Ophthalmic Investigation procedures

Quality Improvement

· Maintain quality patient care as with the Centre’s service standards

Communication / Patient & Staff Relations

· Maintain Patient / Public Satisfaction rate

· Ensure consistent service behaviour standards (core values and 5Cs) among staff so as to achieve positive patient response

· Patients’ needs are attended to and follow-up promptly

Housekeeping

· Maintain operational readiness at the Investigation Rooms

· Investigation areas are kept clean and tidy

Job Requirements:

· Diploma or Degree Qualification in Sciences or Health Sciences

· Able to work independently and multi-task

· Display initiative and keenness to learn and improve

· Able to carry out assigned responsibilities

The Text Messaging Service Executive in the Crisis Support Team handles incoming texts from our clients in our round-the-clock Care Text service, a text-based service that provides emotional support for those in distress.

He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling. He or she provides frontline support to volunteers who are manning the organization’s Care Text service.

Duties and Responsibilities:

• Conduct initial assessment and classify text messages according to the risk levels. Scope of work includes:

1. Classify text messages on the system
2. Make outgoing text messages where necessary to facilitate assessment
3. Provide first level response to low-risk clients where necessary
4. Provide information on SOS services or on community resources to third party callers
5. Support in the administration and documentation of the processes
6. Refer cases to the Clinical team for follow up actions/ crisis support interventions
7. Coordinate on the activation of emergency support where applicable

• Frontline support to volunteers (SAMs) who are manning the organization’s Care Text Service. Scope of work includes:

1. Assist with care text duties in the event of shortage of volunteers
2. Being activated onsite to support persons in crisis or next-of-kins
3. Support in training and supervision of trainee volunteers
4. Orientate and guide new volunteers who have just started performing messaging duties on their own
5. Support and guide volunteers in the Phoneroom or over online platforms by monitor chats and provide consultation where appropriate
6. Conduct debrief sessions with volunteers where necessary, especially for those who handled text with imminent risks and experienced distress as a result
7. Update volunteers on clients’ development
8. Provide off-site support for volunteers outside of office hours where necessary

Educational Qualification:

• Diploma or equivalent in Social Work, Psychology or in Counselling (preferred)

Relevant Experience:

• On-the-job training available
• At least 1-2 years of experience in the Social Service Sector (preferred)
• Understands the Social Service landscape (preferred)
• Experience in volunteer management or volunteered with other SSAs or hotline operation (preferred)

Behaviour Traits & Attitude:

• Self-motivated
• Good team player
• Possess good interpersonal communication skills
• Willing to perform shift work which includes evenings, overnights, weekends and on public holidays (mandatory)
• Strong analytic and problem solving skills (preferred)

Shift Schedules:

Full Time TMS Executive (40 hours):

Staff will be rostered to work on the following shifts:

Morning 7:30am - 4:30pm, Afternoon 1:30pm - 10:30pm, or Night 6pm - 3am.

Shifts will follow a hybrid arrangement: morning and afternoon shifts are to be done from office, while night is done remotely. Staff can expect to do more night shifts, with a cap of 10 night shifts per month.

Part-Time TMS Executive (20 hours):

Work schedule consists of 20 hours per week, inclusive of weekends and public holidays. Staff will be rostered to work on the following shifts:

(A) 10am - 2pm, (B) 5pm - 9pm, or (C) 9pm - 1am. Shifts will be done remotely.

Our client is a local company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the Central area – easily accessible.

Duties of Service Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Minimum NITEC in relevant field
• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a one of the leading players in the FMCG industry. Due to business needs, they are now recruiting a Automation Lead to be part of their Automation Engineering team to support their business needs. They are located in the West - easily accessible.

Job Description :

• Formulate a comprehensive strategy for warehouse automation in alignment with Supply Chain objectives, tailored to the specific needs of ambient and cold storage facilities.
• Evaluate and select suitable automation technologies (e.g., robotics, multi-shuttle, AGV, sortation, etc.) that optimize operations within the allocated budget.
• Lead the implementation of automation solutions across multiple warehouses, ensuring seamless integration, minimal operational disruptions, and adherence to timelines and budgets. Identify potential risks associated with automation implementation and devise strategies to mitigate them, ensuring business continuity.
• Collaborate closely with departments such as operations, technology, finance, industrial engineering, and indirect procurement to gather requirements and ensure that automation solutions align with overall business goals. Ensure compliance with industry standards, regulations, and safety protocols to maintain a secure working environment for warehouse personnel.

Requirements:

• Min 8 years in relevant working experience (warehouse/ distribution centr)
• Experience with automation control such as Siemens IPC, PLC etc, and able to provide advisory/ insight in automation solutions
• Comfortable with travelling in differet distribution centre

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Job description:

• In charge of registration of patients
• Scheduling of appointments
• Assist patients with the self registration
• Attend to patients' enquiries and needs
• Handling of phone calls and ad-hoc admin duties

Requirements:

• Prior relevant work experience will be an advantage.
• Good knowledge of various community services and support in the community setting will be an advantage
• Able to work as a team
• Able to work on weekend (on a rotation basis)

For interested candidates, please send your updated resume:

Email: [email protected]

WA: wa.me/6587004901

Tele @jesswongie

Jessie Wong Yuan Si

R2197171

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Job Description & Requirements

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and meeting rooms.
• Serve beverages to guests as and when required.
• Answer, screen and forward incoming phone calls to appropriate person.
• Take and relay messages to the appropriate personnel.
• Provide information and answer queries from callers.
• Receive, sort and distribute daily incoming mail / deliveries.
• Sent outgoing mails and maintain postage record.
• To assist with purchasing of stamps and mailing of registered mail
• Manage and order office stationery, pantry supplies, First Aid boxes and keep an inventory of stock.
• Receive invoices and pass on to accounts department.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and laminating.
• Ensure reception area is tidy and neat at all time, with all necessary stationery and material (e.g. pens, forms and magazines)
• Ensure pantry area, photocopying copy area, meeting room is tidy and neat at all times.
• Liaising with vendor on maintenance servicing for office equipment. (eg. photocopier, water dispenser, coffee machine)
• Provide assistance in general administrative support as and when needed.
• Any other appropriate duties and responsibilities as assigned.

REQUIREMENT

GCE 'O' Level

2 years’ experience

Responsibilities:

• Register incoming patients
• Prepare the patient for examination
• Respond to patient phone call queries
• Inform patient of financial responsibility
• Prepare and file patient forms
• Verifying and updating patient information
• Assisting doctors and nurses if needed
• Scheduling appointments for patients

Requirements:

• Min Nitec or Diploma in any field of study
• Keen interest in the healthcare/ medical industry
• No experience needed, full training will be provided
• Basic knowledge of Microsoft Office

Interested applicants, please email your updated CV to [email protected] or WA 91792208 for more information.

Recruiter's Ref Code: #HHM

EA Personnel No: R21103938

EA Personnel Name: Reina Ng Hwee Min

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Job Responsibilities

• Front line patient services by performing the functions of registration, cashiering, handling enquiries, financial counseling, in-flight bill follow up and posting of charges
• Co-ordinating of patient care
• Clerical Duties like data entry, documentations etc.
• Administrative support to the department

Job Requirements

• Min. GCE N Levels / GCE O Levels / GCE O Levels with relevant experience or Diploma holders.
• Office hours, 5.5 days work week.
• Positive working attitudes with good interpersonal skills to provide excellent customer service.
• Able to commit immediately.

Audrey Chan Yu Jing – R1104782 at [email protected]

EA License No: 99C4599

All candidates’ informations will be treated with the strictest confidence

EA Personnel No: R1104782EA

Personnel Name: Audrey Chan Yu Jing

Note : Your application will be referred by Agency for Integrated Care to hiring Community Care Organisations for potential career opportunities.

To attract mid-career PMETs (Professionals, Managers, Executives and Technicians) to join the growing Community Care sector, the Senior Management Associate Scheme (SMAS) aims to assist Community Care organisations recruit suitable managerial and leadership talents to support their organisational growth and development.

To be eligible for the scheme you must meet the following criteria:

• Have not been employed by any community care organisation in the last six months;
• Have at least 8 years of managerial/leadership experience;
• Position offered is part of the senior management team or reports directly to a member of the senior management team;
• Should not have adverse reference checks;
• Is offered a baseline salary of at least $6,000/month;
• Candidate must not be funded under SMAS previously through any community care organisation.
• Successful applicants will be contacted by Community Care Organisations for prospective job offers in their organisations.
• Actual salary offered will be dependent on experience and decided between the prospective employer and applicant.

We are seeking Finance and Human Resource Manager for our social service agency (SSA).

Supervisory Responsibilities:

• Manages the accounting and finance staff who are responsible for financial reporting, billing, collections, payroll, budget preparation, investment management and fund raising.
• Recruits and hires accounting and financial and HR staff and conduct performance evaluations.
• Coordinates training programmes for new staff and identifies training needs for current staff.
• Manages staff who are responsible for governance, IT and HR.

Duties and Responsibilities:

• Regularly reviews existing internal controls and guidelines for accounting transactions and budget preparation and puts in place incremental measures as required and in line with best practice.
• Oversees and provides input into the preparation of regular business activity reports, financial forecasts, and annual budgets (based on a clear understanding of the organisation).
• Oversees the production of periodic financial reports; ensures that the reported results comply with generally accepted accounting principles or financial reporting standards and requirements.
• Responsible for reporting and coordinating grant applications with relevant government donors throughout the fiscal year, and files annual required reports.
• Manages accounts to ensure compliance with regulations; coordinates with outside auditors and provides needed information for the annual external audit as well as cooperating closely and working with periodic internal audit reviews.
• Presents recommendations to the Board Finance & HR Committee, the Board Audit & Risk Committee, and as required the Board of Governors on short- and long-term financial objectives and policies.
• Provides financial analysis with an emphasis on investments and operating expenditure.
• Ensures compliance with governmental requirements working with the Board Audit and Risk Committee
• Tracks the Organisation's corporate governance performance against its established rules and advises Board Finance & HR Committee and the Board (Audit & Risk Committee) on a regular basis of any shortfalls or derelictions as well as recommends changes in governance standards as rules and regulations evolve.
• Oversees the implementation and maintenance of IT infrastructure and applications.
• Assists in strategizing, planning, executing and accounting for fund raising initiatives.
• Assists the Investment Committee of the Home.
• Responsible for coordinating all HR matters such as manpower planning, recruitment of staff.
• Collaborate with Heads of Departments to supervise, evaluate and feedback to staff their work performance.
• Assist to review and ensure implementation of HR policies and procedures.
• Performs other related duties as necessary or assigned.

Only shortlisted candidates will be notified.

(Please refer to the FY23 Salary Guidelines for the Social Service Sector posted on the NCSS website https://www.ncss.gov.sg/Social-Service-Careers/Sector-Salary-Guidelines)

Sun Ray Scheme

Sun Ray is a centralised scheme administered by NCSS to develop individuals who have strong leadership qualities to lead professional practices and agencies in the social service sector.

To enable a holistic development. there will be structured rotation across social service agencies in different sub-sectors to provide individuals with cross-organisational exposure and support. The exposure will enable those on the Sun Ray to develop broader sector perspectives and gain deep sector knowledge to help the social service agencies that they are deployed to build capabilities and capacity.