Unit Trust Platform Operations

1. Run GYC Risk Matrix, extract fund price and exchange rate

2. Process unit trust trades

3. Run daily holdings and transactions for uploading onto investment platform

4. Prepare payments in DBS Ideal system

5. Generate invoices for financial advisory fees, third party charges, CPF wrap fees

6. Prepare trailer fees

7. Update ledger for DBS Nominees Account

8. Generate and send monthly statement to investment clients

9. Prepare Giro collection for monthly RSP subscription

10. Prepare wrap fees collection for Cash (GYC) and CPF investments

11. Update prospectus, product highlight sheet, annual report onto investment portal

12. Prepare email list for weekly article

Backroom Operations

1. Process daily submission including check documents, data entry, scanning, email duly completed documents to clients

2. Send welcome email to clients

3. Daily AML screening

4. Send premium notices to clients, and follow up with clients

5. Forward notification received from insurers to advisers

6. Update CPD hours record

7. Life insurance commission data entry

8. Liaise with insurers, clients and advisers on outstanding matters

9. Attend to walk-in clients

10. Answering incoming calls and forwarding to relevant departments

11. Responsible for general cleanliness of the front office

DIMA (Stocks)

1. Update PC client ledgers, fund flow, securities schedule, monthly AI info

2. Generate monthly DIMA statement

3. Generate portfolio management fees invoices for DIMA clients

4. Generate invoice for stocks transaction

Requirement

· Highly proficient in Excel

· Detailed and meticulous

· Good administrative skill

· Able to work independently

· Good team player

· Good in spoken and written English

· Remuneration commensurate with experience; range: $2,500 to $3,000

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Duration: 1 year

2 shifts, need to work on weekends and PH

Location: Outram Park

Salary: $1.7k to $2k

Job Description:

You will provide prompt and quality front-line services to patients for the Radiology department. Your role will involve registration and scheduling of appointments for patients and collecting of payments from patients.

Requirements:

- Min Nitec in any field

- Prior experience in healthcare is advantageous

If interested, please email me at [email protected]

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Our client is a MNC company, one of the leading players in the FMCG sector. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Customer Service Officer:

• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience in telesales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

- Perform L1 troubleshooting on IT systems.

- Perform onsite installation / updating of system software or patches.

- Perform periodic preventive maintenance on system.

- Carry out deployment, relocation & decommission of IT system.

- Liaise with 3rd party or equipment vendors to resolve problems.

- Ability to work independantly and manage own's schedule.

- Preferable Nitec / Diploma in IT or Electronics related discipline.

We are looking for a passionate and caring Playgroup Assistant Teacher to support our lead teachers in providing a nurturing and stimulating learning environment. The successful candidate will assist in conducting fun and educational activities, encouraging social skills, and promoting cognitive and physical development.

Responsibilities:

1. Assist the Lead Teacher in implementing a developmentally appropriate curriculum for our playgroup.
2. Support in the preparation of learning materials and classroom setup.
3. Assist in the supervision of children, ensuring their safety and well-being at all times.
4. Help to maintain a clean, safe, and organized classroom environment.
5. Assist in observing and documenting children's behavior and progress, providing feedback to the Lead Teacher.
6. Develop positive relationships with children, fostering a sense of belonging and fun.
7. Communicate effectively with parents and caregivers, under the guidance of the Lead Teacher.
8. Comply with all licensing standards, as well as safety protocols and procedures.

Qualifications:

1. Minimum PSLE
2. Experience working with young children in a formal setting is preferred.
3. Strong understanding of child development and age-appropriate activities.
4. Excellent communication and interpersonal skills.
5. Ability to work collaboratively in a team environment.
6. Physical ability to perform the duties of the position, including bending, lifting, and standing for extended periods.
7. Current First Aid and CPR certification is a plus.

To apply, please send your resume, cover letter, and any relevant certifications to [email protected] .Please include "Playgroup Assistant Teacher Application - [Your Name]" in the subject line of your email.

Job Description & Requirements

• Execute & conduct age-appropriate curriculum according to the Company’s curriculum framework
• Maintain quality classroom and learning environment that promotes learning in accordance to the curriculum framework
• Foster a trusting and respectful relationship with children and parents by being a positive role model
• Execute daily routine accordance to time schedule
• Maintain minimum admin work for reference / record purpose

Requirements:

• Diploma or Certificate in Early Childhood Care & Education - Teaching (DECCE-T or CECCCE), Diploma in Child Pyschology & Early Education
• GCE 'O' Level credit in English
• Good problem solving and interpersonal skills
• Ability to build good rapport with parents and various stakeholders
• Enjoy and love the company of young children
• Team player
• Preferably energetic, vibrant and child-like!

Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

• Responsible for taking orders and serving food and beverages to guests
• Polite friendly and well grown
• Verifying the identification and of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• work with kitchen staffs to resolve any complaints and process customer payments

Responsibilities:

• Close collaboration with the sales department
• Communicating with interested parties to fully grasp the projects' technical specifications
• Providing estimates and offering clients technical support
• Developing system designs and schematics ready for submission to tenders

Requirements:

• Min Diploma in electrical engineering, electronic engineering, or a similar field is required
• At least one year of related experience
• Good communication skills
• Familiar with Microsoft Office tools

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us

JOB SUMMARY:

You will be stationed at Client’s premises and provide support for the client’s IT administration and related support for users.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues. (hardware/software/network) on their notebooks/desktops and related peripherals.

2. Perform installations, migrations, and troubleshooting on systems.

3. Troubleshooting of Desktop related issues.

4. Servers, database, and IT infrastructure maintenance and support including configuration upgrades.

5. Other tasks and projects as assigned by the Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.

• Previous experience of working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional. manner, face to face, on the telephone, and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage, and perform under pressure.

• Excellent knowledge of Customer Service best practices.

Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and a positive attitude are expected.

• A team player with the determination to drive to excel.

• Excellent customer service skills.

• Self-motivated with a strong drive to succeed.

Description:

• MUST have scrub/AU nurse experience
• Valid SNB and BCLS
• Must be able to work AM and PM shift rostered
• Min 3 to 4 days a week

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

• Create a warm and welcoming environment where infants feel safe and secure.
• Holds 3Rs (Respect, Reciprocal, Responsive) when engaging with infants.
• Support age appropriate and holistic development with infants through interactive and stimulating activities.
• Ensure safety and hygiene of the children.
• Ability to work independently as well as within a team.
• Maintain good communication with the parents and Participate in parents’ discussion groups.

· Job Requirements:

• Minimum with a Higher Certificate in Infant Care(HCIC), Advanced Certificate in Early Years (ACEY), Certificate in Infant/Toddler Care + Early Years Development Framework (CITC+EYDF)
• Good communication and interpersonal skills
• Have a passion in teaching young children.
• Possess excellent communication and interpersonal skill.
• Locations: East / North region

Check out www.abercare.sg for more details

Interested applicants may send in your resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

APAQ Group is a highly skilled regional specialist company, focusing on air quality and meteorological monitoring systems. We provide governments, industries and environmental companies with consulting and training services on air pollution impact assessment and control strategy, and undertake turn-key contracts on supply, operation and maintenance of air monitoring systems and instrumentation.

APAQ is headquartered in Singapore with a branch office in Jakarta and project partners spanning the ASEAN Region. We are looking for a Service Engineer/Technician for our Singapore Headquarter.

Join the APAQ family today!

Responsibilities

• Perform installation, maintenance and calibration work of meteorological and air quality monitoring instruments and systems.
• Provide technical service support such as maintenance, calibration and troubleshooting of meteorological and air quality monitoring instruments
• Prepare full service and technical reports on installation, commissioning, maintenance and calibration works
• Conduct product training and prepare training materials for clients
• Provide technical expertise support for project proposals and developments

Education and Skills Requirements

• Relevant education in Engineering (Nitec and above)
• Relevant experience in instrument/analyser operation, calibration and maintenance is advantageous
• Good team player and able to work independently with minimum supervision
• Possess excellent problem-solving skills
• Good oral and written skills in English
• Able to work in fast-paced environment, self-motivated and proactive
• Strong desire to learn
• Having a class 3 driving license is an advantage
• The position is based in Singapore, occasional overseas travel required

Job Description:

• Conduct assessments for patient's pre-admission
• Conduct periodic reviews with suitable therapy treatments for Holistic Individual Care Plan
• Execute group therapy programme and activities for patients
• Participate in multidisciplinary case discussions
• Plan and execute group therapy programme and activities for patients
• Able to assist patients who display behavioural issues
• Review and revise programme schedule for therapy program with proper documentation
• Have knowledge of dementia issues and able to manage patients who display behavioral problems.
• Foster close and warm relationships with patients’ families and caregivers

Job Requirements and Qualifications:

• Bachelor degree / Diploma in Occupational Therapy
• Full registeration with APHC
• Minimum 3 years of working experience in a hospital or eldercare institution

Check out Aber Care Website for more details

Interested applicants please email your detailed resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

• Assess the community health and social care needs
• Coordinate support and service placement (where required)
• Develop and implement calendar plan of social and health activities for seniors
• Monitor service users' physical/emotional/social need and conduct care assessment
• Individualised Care Plan for each service user with relevant stakeholder and encourange to participate in programmes and activities
• Participate in case management discussions with external service providers
• Perform community profiling and identify the needs, interests and capabilities of residents
• Monitor and statistics and records of the services rendered
• Liaise with outside agencies on matters related to the service users
• Mentor staffs/volunteers and participate in staff development programme

Requirements :

• Singaporean Only
• Diploma/Degree in Social Work
• Able to assist with Basic translation from English to Mandarin
• Full Time Position; Mon to Fri 9am - 6pm

Check out Aber Care Website for more details.

Interested applicants please email your detailed resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

Job Scope:

• Maintenance of accounts payables (AP) creditors' records, including IBG payment records
• Collation of AP from all centre and keying-in to the GP Dynamics Financial Software
• Batching of AP for Interco billing, fixed assets processing and payment
• Reconciliation of AP sub-ledger to general ledger
• Running of monthly AP Aging Report and AP Payment twice a month and also process ad-hoc payments whenever required
• Processing of AP Payment via computer cheques and manual cheques
• Performing accrual of revenue for selected centers on monthly basis

Job Requirements:

• Singaporeans Only
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Finance/Accountancy/Banking or equivalent
• Fresh Graduates are welcome to apply

Check out Aber Care Website for more details

Interested applicants please email your detailed resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

Job Summary

• Provide perioperative nursing care
• Assist surgeon during operation
• Monitor and assess patient during surgical procedures
• Coordinate and collaborate with multi-disciplinary caregivers in providing safe efficient patient care

Roles and Responsibilities

Patient Care Management

• Perform check and prepare operating room readily for procedure.
• Respect and protect patients’ right and confidentiality.
• Assess patient pre operatively and complete patient safety check prior to procedure.
• Check and ensure full preparation of set, suture, supplementary possible use of supplies prior to surgery.
• Assist in IR procedure room
• Assist surgeon and coordinate with surgeon or anesthetist to ensure smooth running of surgery list.
• Assist in anesthesia, recovery, circulating duties and any other duties within the team.
• Collect and prepare specimens for laboratory analysis where necessary.
• Provide guidance for new or junior staff to ensure quality-nursing care is rendered.
• Implement and maintain the principles of sterility and asepsis for all procedures and techniques.
• Comply with established guidelines of infection control practices.
• Recognize and intervene in emergency situation involving patient care or other team members.
• Document accurately and legibly in relevant patient care records and in billing of consumables and implants
• Assist and maintain safe custody of Controlled Drugs
• Collaborate with Nursing Manager /Team(s) to:
• Assess staff clinical competency
• Enforce peri-operative clinical nursing standards
• Enforce infection control practices

Patient Education

• Maintain effective communication and interpersonal relations with the patients and caregivers

Professional Development

• Participate in continuing nursing education to maintain clinical knowledge and competence
• Develop junior staff through mentoring and preceptoring activities
• Provide constructive feedback to the Supervisor regarding staff clinical performances
• Implement and conduct in-service education and unit-based orientation for the OT nurses
• Serve as liaison, and resource person for the perioperative nurses
• Assume additional responsibilities as assigned by Supervisors

Resource Management

• Demonstrate proper use, care and maintenance of endoscopes, instruments, equipment and supplies
• Demonstrate proper and economical usage of sterile supplies and consumables
• Assist in inventories and equipment maintenance
• Ensure adequate daily supplies of consumables
• Assist with optimal OT room utilization

Risk and Quality Management

• Report unusual and unsafe practices or events
• Monitor and ensure compliance of infection control practices
• Prescribe and implement fall prevention measures

Job Requirements:

• Min 1 year of relevant experience as a staff nurse in clinical setting
• Minimum Advanced Diploma in Nursing
• Registered with the Singapore Nursing Board
• BCLS & AED Certified
• Mon to Sat, 5.5 Days
• 8.30am to 5.30pm & 8.30am to 1pm

Check out http://abercare.sg/jobs-vacancies/ for more details

Interested applicants may email your updated resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

• Manage the performance and service quality of the CCS.

• Ensure that all CCS under TL’s supervision is well trained and ensure that CCS are providing accurate and timely responses.

• Responsible for the overall day to day case management and liaison with relevant stakeholders for further investigation and follow-up.

• Performs quality audit checks on the CCS handling the programme. Audit checks should include account access, soft skills, knowledge management and resolving MoP’s queries in accordance with the provided resources.

• Train CCS based on the provided resources. Prepare competency quiz, test, and check-ins to ensure that CCS are provided with accurate information.

• Take ownership of team results, understand developmental needs, and provide support to the team.

• Work with respective stakeholders to ensure that all information is being cascaded accurately.

• Monitor the arrival pattern and highlight to the client in the event of any increase in queries.

• Conduct regular audits to ensure the quality of CCS appointed for the programme.

• Support and guide the CCS in their proficiency and knowledge of the programme.

• Provide assistance to CCS for complex cases and to communicate with the Ptcp/MoP whenever necessary.

• Provide feedback and recommendations on service delivery to the client.

Requirements:

• Ability to train the CCS on systems and programme-related information

• Self-driven with excellent interpersonal and communication skills

• Good communication skills in English

• Proficiency in other languages/dialects may be required depending on programme requirements

• Proficient in Microsoft Excel applications

• Ability to take the initiative, work independently, and accomplish tasks with minimal supervision

• Ability to work shifts, weekends, and public holidays when required

Ability to handle difficult interactions in a professional manner

• Possess Diploma qualification or above

• At least 2 years of relevant supervisory experience in contact centre, customer support and customer service functions

• Provide LAN\WAN support and trouble-shooting.
• Provide end users support in a Windows based environment.
• Reporting and Updating Database and documentations.
• To participate and assist in new projects implementations.

• To provide helpdesk support and customer service.
• To assist in any other IT related activities.
• May be assigned to station at client’s premises.
• Require to travel between offices within Singapore.

Requirements:

· Strong in LAN and WAN knowledge required.

· Working experience in Server Domain AD & cloud SAAS Administration.

· Working experience in PC/ Server/ LAN/ Internet Setup.

· Good in time management and project planning

· Good Degree in IT discipline, Diploma in IT or equivalent.

· Good interpersonal and customer service skills.

· Good command of written and spoken English and Chinese.

· Responsible, resourceful with strong problem-solving skills.

· Able to work independently.

· Basic AI programming and database knowledge and experience will be added advantage.

· IT Certification(s) will be added advantage.

Retail Assistant roles & responsibilities include:

• Support the day-to-day business operations of the retail store
• Greeting customers the moment they enter the store and making them feel welcome
• Perform cashiering function / Cashiering counter closing
• Be approachable and be a good listener in discovering customers’ needs
• Recommend a product and solution in meeting customers’ needs & objectives
• Generate interest through the sharing of product knowledge
• Keeping abreast of product knowledge through continuous learning
• Overcoming customers’ objections
• Upselling of pet accessories, toys etc.
• Promote and market PLC membership sign-ups & renewals
• Provide tender loving care to small animals in the store
• Perform general housekeeping to maintain a safe and hygienic environment for staff, customers and pets"

Requirements:

• 5 days work week, including weekends and public holidays
• 11am - 9.30pm with two breaks (all other outlets) or 10am to 10pm with 2 breaks (Nex, Vivocity, Waterwaypoint, Starvista)
• Sign-on Bonus: You will be entitled to a sign-on bonus of S$200.00 on completion of every two (2) months of continuous service during the first six (6) months of service as per the Company’s Sign-On bonus policy. The payment will be credited on the following month’s (third (3rd) , fifth (5th) and seventh (7th) month) payroll. You must still be in service at the time of payment to be eligible for the payout.
• General Target Incentives Pay up to $310
• Gamification Incentive for top stores of up to $160
• Benefits: Medical Reimbursement, Health Insurance, Quarterly Meal Allowance, Team Bonding, Long Service Award, Staff Purchase Discount, Company Uniform Provided, etc
• We regret that only shortlisted candidates will be notified.

Roles & Responsibilities

About The Role:

• Adhoc staff will only be called on a need-basis.
• Salary: Hourly rated (to be advised)
• Responsible for day-to-day operation at Serangoon Moral Student Care Centre
• Demonstrate initiative and willingness to learn
• Ensure a safe and conducive environment for the students (7-14 years old)
• Supervise students' homework completion
• Able to test students on their English and Chinese spelling
• Able to provide coaching / guidance on Primary School subjects (Able to guide Chinese Language)
• Able to mark assessment books for English, Chinese, Maths, and Science
• Able to monitor students' attendance and after-school activities, and contact parents promptly when the need arises
• Able to maintain discipline and order of the class
• Able to promptly respond to students and manage their behaviour
• Able to provide timely feedback to parents on student's work and behaviour
• Able to facilitate programmes (i.e. outings, workshops, craft, moral education)
• Able to handle enrolment enquiries
• Able to use WhatsApp for Parent-Teacher communications
• To assist Centre Supervisor in managing students, parents, equipment, technology, information and all other resources so as to ensure that the quality of services provided meets the regulations set out in the Ministry of Social and Family Development (MSF) Guidelines for Student Care Centre, and are in line with vision and mission of Chee Hoon Kog Moral Promotion Society

Candidate Requirements:

Technical Competencies:

• Strong analytical, writing, communication,interpersonal and time management skills
• Strong people management skills

Core Competencies:

• Meticulous and organised
• Interest and passion working with children aged 7 to 14
• Proficient in WhatsApp and MS office software would be preferred

Preferred achievements / characteristics:

• Min 5 O Level credits
• Good credit in 'O'-Level Chinese required
• Ability to work with diverse and multi-disciplinary teams

Requirement:

• Only Singaporeans

For candidates who are interested in applying,please email your CV to [email protected] . We will reach out to shortlisted candidates.

1. Job Description

Responsibilities

Operations Back Office Support (TM)

• Handle reports eg Infrared scanning, testing Maintenance
• Handle monthly schedule of quotation & invoicing
• Coordinate/liaise with Engineers
• Admin duties
• Any other ad-hoc job being assigned

Requirements

· ‘O” Level

· Proficient in MS Office applications

· Good initiative and a good team player

· Good interpersonal skills

Working hours:

Mon-Friday 8.15 to 5.30pm

Transport is provided from 6 MRT pickup points ie Paya Lebar, Serangoon NEX, Bishan, Jurong East, Joon Koon, Woodlands

• Free Shuttle Bus Service (Jurong East MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.