- Provide excellent admin and operational support for sales team
- To provide timely and accurate overall assistance for sales team
- To attend sales & operations training service where required
- Liaise mainly with internal stakeholders to achieve positive results
- Handle data and system entry for quotations
- Manage new business and renewal quotation activities log
- Assist and prepare new business and renewal reporting and summary

Requirements
- Minimum 1 year experience in operational support / customer servicing
- Excellent Microsoft Office skills (Excel, PowerPoint etc)

• Provide publisher/media industry insights and constantly look for new solutions to determine opportunities.
• Perform gap analysis and provide guidance on digital campaign optimisation.
• Build strong relationships with all stakeholders to ensure the achievement of business goals and improve work process & operational efficiency
• Organizing team roles and evaluating employee performance
• Documenting operational tasks and reporting to upper-level management
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Maintaining a clean, tidy business, ensuring that signage and displays are attractive.

This role is responsible for the care management of elderly clients under the maintenance day care programme, including assessment, planning, implementation and evaluation of nursing care as well
as client education.

The main responsibilities include:
• Take charge of the whole clinical nursing practice in the centre and ensure compliance with approved standards of nursing practices, including the creation and maintenance of policies
and SOPs.

• Perform all general nursing duties to provide quality nursing care and support to clients to
ensure their safety and comfort. Duties include medication administration, wound management, fall risks and hospitalization procedures, medical emergency procedures, infectious diseases outbreak procedures and other nursing duties as required.

• Conduct assessments of clients during admissions and periodic reviews, including preassessment of referrals from AIC

• Assess and evaluate client’s conditions to plan and implement individual care plan accordingly. Consult and coordinate with OTs and PTs and other healthcare professionals as necessary.

• Monitor, assess and review the progress of clients.

• Identify early signs and/or deterioration of clients’ condition through observation and
appropriate assessment tools.

• Ensure clients’ records are created, maintained and updated accurately on a timely basis

• Responsible for the administration and submission of documentation to relevant
government bodies

• Teach clients, caregivers and family members proper techniques in self-care

• Assist and support delivery of health promotion activities in the centre

• Participate in training and supervision of support care staff.

• Coordinate with programme staff to organize and participate in the centre programmes and
activities

• Other duties and tasks as assigned by the Centre Manager

Job Requirements:
• Diploma/Degree in Nursing
• Registered with Singapore Nursing Board
• Minimum 2-3 years of nursing experience
Generic Competencies
• Pleasant and caring personality with passion to serve elderly
• Meticulous and responsible team player with integrity
• Proactive and independent worker with leadership skills

Allkin Singapore (formerly known as AMKFSC Community Services) is a community-driven social service agency that believes everyone has the potential to create positive change, regardless of age, race, or background. Through our service offerings, strategic partnerships, and community initiatives, we unlock opportunities for vulnerable individuals and families to overcome life's challenges, build a brighter future, and inspire others to do the same.

Reporting to the Group Supervisor, the Program Coordinator / Community Connector (CC) is to connect with the seniors, the community and partners to empower seniors to age in their community.

• Plan and conduct outreach to raise awareness about centre programmes and services and to enrol new seniors as centre members
• Conduct basic assessment to identify socially isolated seniors and those with needs.
• Collaborate with grassroots, community partners and service providers to build up community network, which includes initiating and coordinating community engagement efforts

Active Ageing to encourage active living and empower seniors.

• Organise activities at Eldercare centre and off-site locations.
• Co-create activities with volunteers.
• Empower seniors to be volunteers.

Befriending and Buddying to prevent social isolation.

• Manage volunteers to provide befriending/buddying services.
• Befriend seniors.

Care and Support to ensure seniors with needs are supported.

• Provide information and referral service and follow-up with referrals made.
• Participate in discussion with case management team to ensure clients are served holistically.

Others

• Support in volunteer management processes e.g. keep track of volunteering activities and hours, maintain volunteer database.
• Administrative duties which include data collection and reporting for reporting and evaluation purposes.
• Other work projects assigned by supervisor/management

Desired Skills and Competencies Technical Competencies:

• Minimum GCE 'O' levels, up to Diploma graduates.
• IT literate

Core Competencies:

• Good communication and social skills to work with different people.
• Pleasant personality.
• Team player, yet independent to carry out most functions.
• Strong interest in empowering and preserving the dignity of senior.

Preferred achievements / characteristics:

• Able to speak dialects will be an advantage as some elderlies are only able to speak dialects

Focus Movement is seeking experienced permanent customer service personnel to join their dedicated front desk team on weekends.

REQUIREMENTS:

• Minimum 2 years' customer service experience
• Enjoys client interaction and service oriented
• Detailed, meticulous and able to work independently
• Ability to multi-task, prioritize, and manage time effectively
• Experienced in admin work, good with Microsoft office
• Proficient in written and spoken English
• Saturday and Sunday weekend shift, up to 8 hours/weekend
• Permanent part time and able to start immediately

MAIN JOB SCOPE:

• Attends and replies to client inquiry and booking (face to face, WhatsApp, phone call and email), and payment collection.
• Maintain basic cleanliness and orderliness of the studio
• Ad hoc task as assigned

Thank you for your time, we regret that only shortlisted candidates will be notified.

• Degree / Diploma in Electrical / Electronic / Computer Engineering / Information Systems or related discipline with minimum 3 relevant experience.
• At least 1 year technical hands-on experience on AWS Cloud and/or Redhat Enterprise system implementation and support.
• Good knowledge in AWS architecture, network infrastructure, Active Directory, Linux Servers; hands-on experience on OS patching and hardening.
• Managing system in cloud environments in accordance with the project requirement and system support role.
• Manage full system stacks from the OS through custom applications and system security using cloud-based computing environments.
• Monitor and analyse systems performance data, syslog, sysreport and tunes operating system (Linux and/or Windows) running in Cloud environment.
• Certification as an AWS or equivalent Cloud Computing Engineer is preferred. Certification in Linux System is an added advantage.

The Administrative team plays a key role in ensuring the smooth operations of the school and assists the school leaders in matters pertaining to financial, personnel and general administration of the school.

The Admin Executive is responsible for providing administrative support which may include secretariat support for meetings, liaison with vendors, inventory management, records management, over counter customer service etc.

This is a position of trust and it is likely you will become aware of sensitive, confidential and private information that must not be disclosed to unauthorised personnel.

Key Accountabilities

Efficient and Effective Office and Service Administration

• Assist in the financial operations, including collection of finances, processing of payments and claims, and ensuring compliance with financial regulations and funding requirements
• Assist in procurement matters and processes as well as the management of contracts, as required
• Assist in the coordination and administration of student matters such as admission, withdrawals and record keeping
• Assist in the coordination and administration of personnel matters such as engagement of relief staff and providing advice to staff on HR aspects to support alignment with RC’s values and policiesSupport the implementation of security and safety procedures and measures on campus

Client-centric Service

• Provide over counter duties, ensuring that queries are attended to promptly and with good service attitude
• Assist the campus leaders in maintaining positive relationships with stakeholders, such as students, parents, teachers, vendors and the broader community
• Support smooth execution of events

Job Holder Requirements

• Focus on Client’s Needs: the ability to anticipate and understand the needs of clients and to respond timely and appropriately to meet these needs within organizational parameters
• Collaboration: the ability to secure participation from team members, partners and/or stakeholders to achieve work outcomes
• Resource Management: the ability to seek out and use resources in an efficient, cost-conscious and beneficial manner; proactive about efficient and effective use of resources
• Creativity: the ability to think out of the box and act creatively to address problems and areas of difficulties

Service is at the heart of RC’s purpose and we seek to serve our clients with respect, dedication and compassion, understanding that we are entrusted by society to serve with excellence and the highest ethical standards. Join us if you share our passion and values.

We're looking for someone who is determined and can adapt swiftly. This is a remote work base with flexible working hours.

You'll be responsible with

- Communicating with potential clients to schedule meetings

- Ensuring existing clients are content with our services.

- Coordinating tasks between sales and administration is also part of the role

It's important to maintain discipline and independence. The salary range is between $3,000 and $6,000.

Job Description

• Perform troubleshooting of interworking issues associated to Cisco / Meraki / checkpoint / Fortinet network elements
• Independently planning, deploy, integrate & migrate Cloud Native, Cloud Infrastructure.
• Coordinate investigations and technical solutions, as required, across multiple technologies working with internal teams.
• Meeting with customer regarding planning or optimization of their Infrastructure.
• Establish a "Trusted Advisor" relationship with customers
• Address end user issues on priority related to their desktops / laptops / wireless access points / etc
• Handle any IMAC issues at client location
• Address any networking issues on priority which may affect the Manufacturing function of the customer.
• Generate standard project documentation including High Level Design, detailed low-level design, detailed implementation plan, and detailed test plan for highly complex networks.
• Generate network device configurations from Low Level Design templates for highly complex networks.
• Support pre-sales activity for highly complex networks including scoping the level of effort, making service proposal presentations
• Plan and execute highly complex Container, Cloud Network, IMS and End user Upgrade and Migration activity
• Lead design workshops/sharing knowledge with the team
• Proactive Service & Support including device bug scrubs, migration strategy planning and new feature introduction
• Assist customer with deployment and strategy of highly complex tools and related Network Management Systems
• Understand existing customer network topology and limitation

Requirements

• Willingness to learn and become engaged in the other domains
• Ability to work effectively in critical situations and exercise independent judgement
• Customer Focused and Team Player mindset
• At least one of the Cloud Native and Cloud certifications: Docker, Kubernetes, OpenStack, VMware, AWS, Azure
• Expert level experience in Cisco / Meraki / checkpoint / Fortinet network elements.
• Experience in different Network troubleshooting and automation tools
• Well versed with AMURAA® digital platform is a key requirement.
• Mandatory certifications : CCNA, CCNP,
• Any other certifications from CCIE, CCSA, CCSE, JNCIA, JNCIP, CEH will be a plus.

Interested applicants can apply here or email to [email protected]

To lead the nursing team and related healthcare workers in the ward, and be responsible for the day-to-day operational work flow in the Nursing Department.

• Responsible for the compliance of all nursing standards as stipulated by MOH and SNB.
• Leads quality assurance activities to monitor and evaluate the quality and appropriateness of nursing care. Ensures quality audits and planned and conducted periodically. Follow up with areas of corrective improvements.
• Ensures written policies and procedures and work process are available and up to date to guide the provision of nursing care.
• Monitor the smooth transition of the residents from acute to chronic care and back to the community, where possible.
• Direct care of the residents to ensure compliance to standards.

Job Requirements:

• Degree in Nursing
• Registered Nurse with Singapore Nursing Board
• At least 5 years relevant experience as managerial role
• Good public relations and communication skills
• Proficient in Microsoft Words, Excel, Power Point and Outlook

Check out Aber Care Website for more details

Interested applicants may email your updated resume to [email protected].

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

THIS IS A 2-YEARS RENEWABLE / CONVERTIBLE CONTRACT ROLE.

Responsibilities:

• Manage IT infrastructure platform projects and assist with the deployment process.
• To administer and configure infrastructure system and application (Active Directory Services, telephony, server storage, backup etc), network devices (Firewall, routers, VPN, internet proxy, wireless, etc), desktops, laptops, mobile devices, printers and POS. NAS), Compute Platform (Server system hardware) and Infrastructure services systems (MFT, Enterprise batch job management, Monitoring tools, patch management tools, inventory)
• Monitor system performance, troubleshoot and resolve issues related to the IT infrastructure.
• To ensure systems are backup automatically, disaster recovery plans and patches are carried out successfully and monitor the systems resources usage closely.
• Regularly maintain up-to-date documentations for infrastructure activities & user guides.
• Render technical support when required after office hours and weekend support if required during in-house events.
• Ensure regulatory and legal compliance in infrastructure operations and maintenance activities.
• To manage in-house POS system and related hardware
• Should be well versed in Firewall and Network concepts with Cybersecurity background is a must.
• Good knowledge on SSL off-loading concepts.
• Commitment to complete tasks on time and team work.
• Articulate in excellent written and verbal communication skills.
• Perform other duties assigned by management
• Able to quickly learn and adapt in any technology.

Requirements:

• Degree in IT / Computer Science
• Minimum 3 years of experience in IT System Infrastructure implementation / maintenance
• Product knowledge of Microsoft Windows, Active Directory, VMware & Fortinet
• Good technical skills in configuration and troubleshooting PC, network issues including back bone infrastructure issues, server hardware knowledge and Cybersecurity skills.
• Hands-on experience with Windows environment and experience in configuring servers, switches, Microsoft 365 technical support and Telephony systems support.
• Pen test certified will be an added advantage.

• Provide professional Early Childhood expertise, leadership and ensure consistent deliverance of quality standards.
• Practice effective leadership in managing all-rounded aspects of daily centre operations.
• Ensure teachers provides a warm and welcoming environment for children to feel invited.
• Supervise staff is able provide safety and hygiene for the centre
• Ensure safety and hygiene of the children.
• Ability to work independently as well as within a team.
• Maintain good communication with the parents and staff
• Review and improve the centre’s policies, philosophy, and procedures.

Job Requirements:

• Degree and/or Diploma in Early Childhood (Leadership)
• Minimum 3 years of relevant supervisory experience in a pre-school
• Advanced Diploma in Early Childhood Leadership (ADECL)
• Excellent leadership and communication skills.
• Possess excellent communication and interpersonal skill
• Experience in leading and managing the team in SPARK Accreditation process
• Locations: East / North region

Check out www.abercare.sg for more details

Interested applicants may send in your resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

• 5 days, 12hr rotating shifts (9pm to 9am/9am to 9pm)
• MNC, North, 14 working days per month
• $3500 - $4000, shift & HP allowances, AWS, bonus
• Overtime claimable
• Start immediately

Job Description

• To support customer site for probe cards on the following: Card repairs, Pin replacement if possible
• Advise customer on technical details for evaluations / improvements etc
• Liaise with HQ Italy for any issues / technical documents / evaluations / follow up
• Work with Headquarter vertical repair team for cards sent back to Headquarter in Italy
• Report / trackers update for internal and customer
• Support overseas sites if necessary

Requirements

• Possess a Diploma / Above in Electrical and Electronics / Electrical or equivalent
• **Must have** at least 2 years’ experience in Electrical Wafer Sort / Final Test Testing
• Troubleshooting & Isolation of problems
• Able to read PCB schematics

Interested applicants, please send your resume to [email protected]

• Assess the community health and social care needs
• Coordinate support and service placement (where required)
• Develop and implement calendar plan of social and health activities for seniors
• Monitor service users' physical/emotional/social need and conduct care assessment
• Individualised Care Plan for each service user with relevant stakeholder and encourange to participate in programmes and activities
• Participate in case management discussions with external service providers
• Perform community profiling and identify the needs, interests and capabilities of residents
• Monitor and statistics and records of the services rendered
• Liaise with outside agencies on matters related to the service users
• Mentor staffs/volunteers and participate in staff development programme

Requirements :

• Singaporean Only
• Diploma/Degree in Social Work
• Able to assist with Basic translation from English to Mandarin
• Full Time Position; Mon to Fri 9am - 6pm

Check out Aber Care Website for more details.

Interested applicants please email your detailed resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

1. Do you have 3-5 years working experience in sales?
2. Did you graduate with a Biomedical/Electrical engineering / Biology / Chemistry degree?
3. Are you self-motivated with hunter sense, grounded personality with leadership traits, hunger to grow with grit and passionate for sales

Sales Engineer - Medical & Health Service

You will be responsible for sales of Product Verification and Compliance Services including Electrical Safety Testing, Environmental Testing, Electromagnetic Compatibility Testing, Biocompatibility Testing, Cybersecurity and Global Market Access services within Medical & Health Service Business Unit of Product Services Division.

Key Responsibilities:

• Responsible for identification, assessment, business solicitation and market opportunities for diverse range of Testing and Certification services for Medical and Healthcare related products
• Identify and drive strategic partnerships to develop new markets, services and key accounts within assigned markets
• Responsible for developing go-to-market sales strategy and tactics to achieve or exceed assigned revenue and profitability targets and grow customer base in assigned scope and geography
• Support the management in reviewing, evaluating and developing pricing strategies for various product portfolios to improve profitability
• Develop winning business proposals to put forth our unique value propositions as a premium provider of quality, safety and sustainable solutions to customers
• Responsible for delightful customer experience from acquisition of customers to after-sales
• Forge long-term partnerships to deliver results and tangible benefits for our business partners and clients

Key Requirements:

• Minimum a Degree in an Engineering discipline, Electrical and Electronic Engineering/ Biomedical Engineering with at least 3 years of sales experience in B2B environment and international organisation. Possess knowledge in any of the following areas a plus point:

1. Knowledge in complex Service Solution selling
2. Knowledge in Cybersecurity or other technological solutions
3. Engagement with regulatory agencies

• Good account management skills.
• Strong sales and/or business development track records and the ability to use consultative selling and manage volume orders.
• Strong appetite to win, resilient, quick to acquire knowledge on a broad spectrum of subjects in a short time
• Clear and articulate presentation ability with excellent communication & networking skills

Other Information

• 5 Days work week with GERMAN MNC
• Working location in WEST IBP. Hybrid working environment.
• Remuneration is on an On-Target Earning scheme based on 12 months
• Basic salary ranges from: $3.600 - $4800 + AWS + Variable bonus + Quarterly sales incentive + Attractive benefits + Gym facilities + more than 18 months of annual salary for performers upon achieving KPIs

Candidates with the relevant sales working experience. Kindly send in your resume.

We regret that only short-listed candidates will be contacted shortly.

EA License | 14C7092

EA Registration Number | R1110882 (Lee Ming Er)

Job Scope

• Plays a central role in providing nursing care to residents with Autism
• Medication Management
• Coordinate program for resident

Job Requirements:

• Singaporeans only
• Registered with Singapore Nursing Board
• Diploma in Nursing/ Degree in Nursing
• At least 2 years of nursing experience
• Proactive and self motivated

Check out http://abercare.sg/jobs-vacancies/ for more details

Interested applicants may email your updated resume to [email protected].

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Responsibilities:

• Oversee the call center department.
• Handle incoming calls and feedback from emails or texts.
• Communicate with suppliers and customers.
• Coordinate with suppliers and schedule meetings with them to complete orders
• Arrange and oversee communications, reports, or paperwork with clients and suppliers.
• File a report for any booking system errors.
• Additional ad hoc tasks.

Requirements:

• Degree or Diploma in relevant studies
• At least 4-5 years of customer service experience
• Experience in customer service with tech companies is preferred

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Oversee, revise and plan the maintenance schedule
• Inspect and oversee all maintenance visits are completed before end of contracts.
• Monitor all follow-up jobs and KIV to ensure engineers accomplish it and inform the finance team.
• Facilitate communication between the sales and operations teams.
• Support Service Operations Engineers in achieving their service sales goals.
• Strengthen partnerships with both contractual and non-contractual clients.
• Guarantee service sales forecasts and work pricing are accurate.
• Uplift and encourage department employees.
• Perform ad hoc duties.

Requirements:

• Minimum certificate in science or engineering, or similar studies
• Capable of using Microsoft Office programs
• Communication, verbal and written skills

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Summary

This role is to service and repair material handling equipment and provide good customer service to ensure customer satisfaction.

Job Description

• Analyse, diagnose and rectify issues on material handling equipment.

• Carry out electrical, electrical and hydraulic repairs on equipment and components.

• Perform scheduled preventive maintenances.

• Perform modification, commissioning works.

• Undertake Supervisor’s Instruction

• Perform stock take

• Provide support and guide new colleagues

• Attend trainings

Requirements

• Strong Electrical, mechanical, hydraulic knowledge

• Good computer skills

• Able to speak and write English for handling English speaking people

• Diploma in Electrical / Electronics / Mechatronics / Automotive

• At least 2 years’ experience in the technical field such as MHE, cranes, marine equipment, industrial vehicles.

Responsibilities:

• Efficiently oversee daily restaurant activities, including order processing, table arrangements, and billing procedures.
• Welcome and guide patrons to their respective tables with warmth and professionalism.
• Address customer needs promptly and courteously, ensuring their satisfaction throughout their dining experience.
• Maintain strict adherence to established safety protocols to ensure a secure environment for both patrons and staff.
• Uphold cleanliness and hygiene standards to guarantee a pleasant dining atmosphere.
• Engage in general cleaning tasks as required to maintain the overall cleanliness of the restaurant.
• Perform any additional duties delegated by the manager to contribute to the smooth operation of the establishment.

Additional Benefits:

• $80 monthly Performance Incentive (Terms and Conditions apply)
• Profit Sharing Incentive
• Variable Performance Bonus
• Two staff meals provided per shift

Work Details:

• Locations: Central, West, and East
• Work Schedule: Five days per week
• Working Hours: 44 hours per week, with overtime payable
• Annual Leave: 14 days per year, with overtime payable

Join our dynamic team and be a crucial part of delivering exceptional dining experiences to our valued customers. Apply now to embark on a rewarding career in the restaurant industry!

Interested candidates can Whatapps +65 90850773

EA License 22C1383

EA Personnel R22110043

Roles & Responsibilities

The role requires an individual with an outgoing personality who strives to provide our guests with the highest customer service while ensuring procedures and protocols are fully followed. Attention to detail will be crucial to ensure that our guests have an exceptional experience.

Job Descriptions

• Ensuring that standards are met at all times.
• Assists with the smoothness and efficient service of the outlet.
• Maintains the cleanliness of the restaurant front/back of the house.
• Responsible for handling food and beverage orders and serving guests.
• Possess the knowledge to upsell, well-versed in all aspects of the menu.
• Support the Restaurant Manager in achieving all goals and Key Performance Objectives.

Job Requirements

• Minimum 1 year and above of work experience.
• Hardworking, motivated, serious, team player and passionate about food, beverage and service.
• Able to communicate effectively with all levels of employees.
• Excellent communication skills, a proactive problem solver.
• Positive “can-do” attitude, motivated, and passionate

Job Description

• Provide Technical Support for our product and services
• Resolve All technical Issues for our customer
• Installation of power train, electrical and electronic components in bus assembly line
• Use diagnostic tools to trouble shoot technical issues
• To conduct pre-delivery inspections, conduct training to drivers
• To investigate quality issues and prepare technical report and solve any technical issues with the suppliers when arises.
• To conduct technical meeting, close off technical issues, implement solutions to improve product design and process.
• To oversees warranty claims process, and submit claims to suppliers.
• Involve in Prototyping
• To conduct Quality control check and end of line testing in production line to raise quality control standards

Requirements

• ITE(Nitec/ Higher for Mechanical / Electrical / Electronic Engineering or its equivalent
• Experience in automotive industry or commercial vehicles will have an added advantage
• Knowledge of troubleshooting vehicles defects and/or usage of diagnostic tools
• Possess strong analytical skills with good attitude and self motivated
• Strong team player with good interpersonal and communication skills
• Proficient in MS excel, ppt, word

Job Responsibilities:

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls/emails/social media platform/written correspondences
• Resolves CSO and customer issues
• Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction.
• Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted.
• Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues.
• Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs.
• Conducts monitoring and coaching sessions
• Provides on-the-job training and mentoring.
• Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors.
• Involve in Department project

Job Requirements:

• Bachelor’s degree with 3 years of working experience in Contact Centre
• Good People Management skills
• Great communication skills
• Adhere to Bank Policy and ensure SLA are met
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

Job Responsibilities:

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to incoming calls/emails/social media platform/written correspondences
• Performs service recovery
• Proactively solves problems and provides timely resolution to ensure minimal impact to customer and employee satisfaction.
• Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted.
• Promotes a supportive environment in which employees are encouraged to solve problems and address customer issues.
• Provides management support to CSOs such as through the review and resolution of all transactions that are beyond the jurisdiction of the CSOs.
• Conducts monitoring and coaching sessions
• Provides on-the-job training and mentoring.
• Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors.
• Involve in Department project

Job Requirements:

• Bachelor's Degree with 5 years of working experience in Contact Centre
• Managerial experience leading a team
• Great communication skills
• Ability to manage a team and ensure SLA are met
• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.