Associate Director, Construction, Power & Infrastructure, Asia

What the day will look like

• Drive the negotiation and placement of insurance/reinsurance contracts, producing desktop & market quotations and lead terms, for the Specialty;
• Apply market expertise to design, deliver, innovate and place new/expanded business opportunities, renewals and mid-term adjustments and claims to improve market competitiveness, drive growth and optimal outcomes clients
• Partner with Aon resources (Sales & Marketing, Specialty Team, GBC network and in-Country teams) to deliver the widest practical range of insurance solutions and services to client.
• Complete contributions to tender responses for the Specialty to ensure timely submission and quality of reports
• Ensure implementation of broking excellence initiatives including: Client Promise; Sales / Cross Selling; Wording/Slip standardization; Standard Contracts; Data Quality; Broking operations process flow; Carrier / market engagements.
• Interface with the market and to secure optimum outcome for client risk coverage
• Help with Aon Inpoint engagements
• Contribute to key thought leadership content for our clients and markets, and demonstrate understanding and insight into the industry, clients, risks and solutions.
• Work with the team leader to implement growth strategy for the team
• Contribute to up to date marketing materials on carrier appetite and solutions available to Specialty clients;
• Contribute to regular "State of the Market" reports for the Specialty updating on market trends and losses relevant to the Specialty.
• Ensure knowledge and best practice approaches are captured, documented and shared to ensure resiliency in the broking function for the Specialty
• Responsibility to ensure that all broking / placement activity is in compliance with MAS regulations and Aon Company Policy and Guidelines.

Skills and experience that will lead to success

• At least 8 years’ broking experience either in wholesale or retail markets
• Degree with ACII / AAII qualification or equivalent (but not essential)
• Excellent communication and presentation skills with external markets and internally with our network offices in the region
• Meticulous, hardworking and a go-getter with good interpersonal skills
• Ability to develop and maintain business relationships
• Demonstrates knowledge of the Insurance industry within the APAC region

Responsibilities:

• Perform front desks duties such as attending to patients’ registration, crowd control, answering of phone-calls for appointments, questions and answer and assist doctor’s needs.
• Dispensary of medication
• Assist Clinic Manager in her responsibility towards the over-all performance of the clinic with support from the Operation Department.
• Provide excellent customer service.
• Oversee and establishes inventory standards for medications, supplies and equipment. Stock taking and ordering of stocks.
• Maintenance of clinic’s cleanliness and appearance.
• Other duties as assigned.

Requirements:

• Diploma in any discipline / GCE 'A' Level / 'O' Level / Higher NITEC
• Good team player with strong interpersonal and communication skills
• Highly motivated, independent and adaptable to change
• PC / computer literacy and ability to work in a fast-paced environment
• Good interpersonal skills, Service oriented and a good team player
• Able to commit 5.5 days work week
• Candidates with more experience may be appointed to a senior role

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Role & Responsibilities

• Thorough review of submissions and analysis, accurate and timely processing of monthly payroll of more than one thousand employees in accordance with company policies and local regulatory standards
• Accurate and timely filing and payment of statutory CPF to CPFB
• Submission of employees' IR21 & NS Claims in a timely manner
• Payroll/tax/government grant related journal entries and accruals
• Annual employee stock / income tax filings
• Internal and external audits for payroll related accounts
• Manage government grants
• Assist in implementation of improvements/enhancements, including working independently with all stakeholders, and achieve high levels of efficiency, accuracy and compliance
• Ability to maintain the confidentiality and sensitivity of all employee related information
• Ability to work independently and to meet tight deadlines while maintaining a high level of accuracy
• Assist with adjustments in Timesoft

Qualifications

• Relevant Diploma/Degree qualification
• At least 3 years of proven payroll experience in a large organisation
• Experience in Timesoft Payroll Module is a plus
• Excellent in Excel
• A strong team player, meticulous, detail-oriented and organized
• A multi-tasker with self-motivation and integrity

Job Description

• Carry out repair and routine maintenance duties on equipment, building facilities and offices, building systems, grounds, and structures
• Coordinate efforts with company’s contracted HVAC vendors to ensure company HVAC systems are functioning perfectly
• Perform inspection, maintenance, repairs, and installation of air conditioning systems, including D.D.C. building control and pneumatic systems, cooling systems, refrigerators, ice machine, refrigerated water coolers, and similar equipment
• Carry out maintenance checks on heating, ventilation, and air conditioning systems; clean evaporator drain pans, coils, and filters; lubricate fan and motor bearings; repair and change motors, electrical wiring, belts, compressors, thermostats, fans, floating elements, and defrost timers
• Place airflow controls to occupants’ preference by adjusting dampers, splitter, diffusers, and fans speeds; take away, clean, and change filters and strainer; remake, repair, and paint metal and wood cooling fans and towers; add the right amount of chemicals to water towers to prevent corrosion and rust
• Run equipment, observe its operation, and read instruments and gauges, including Volt-ohm meters; find out temperature gauges and adjust mechanisms, including valves, pumps and controls to direct levels of fluid, temperature, and pressure; charge with specified types and amount of refrigerant, and bleed contaminants from systems; inspect gauges and carry out periodic preventive maintenance checks
• Carry out overhauling and servicing of refrigeration units by repairing, changing, or reworking broken parts of compressors, condensers, and vacuum pumps; inspect Freon level in refrigeration units and fix any leak observed, and charge units as required; clean and change filters on ice machines and similar equipment; inspect heating elements and change if bad

Job Requirements

• Relevant experiences

Jober Pte Ltd UEN 201616711G

EA License No: 16C8401

XING CHONG | Registration No: R22109860

#SGUnitedJobs

Website : https://www.jobersg.com/

NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region and is a member of the Singtel Group. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers.

We deliver end-to-end ICT solutions to help governments and enterprises realise business value through digital transformation and the innovative use of technology. Over the years, NCS has played a critical role in the Singapore government’s efforts to computerise the civil service sector and integrate IT into its public services.

The Service Management Manager is responsible for supporting IT Service Management such as Configuration, Change, Continual Service Improvement, Capacity, etc.

Responsibilities:

• Managing and supporting ITIL/ITSM processes and procedures

• Support the team members and clients throughout the ITSM processes

• Generating reports in a periodic and ad-hoc basis

• Supporting the Service Delivery Manager on the ITSM processes/procedures

Requirements:

• 5-8 years of experience in IT Service Management

• Strong knowledge of ITIL framework and ITSM processes

• Proficiency in ServiceNow and other ITSM tools

• Experience in Capacity Planning, Change Management, and IT Asset Management

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and manage multiple tasks simultaneously

• Strong analytical and problem-solving skills

• Bachelor's degree in Computer Science or related field.

Our client is a IT Service Provider, who provides IT support, computing parts distribution and computing equipment resell. Due to expansion, they are looking out for a Desktop Support Engineer (12 months contract (renewable)) to support them in their growing business.

Working location: Cecil Road

End customer: MCN Cosmetic Company

Working hour: 8.30am to 6.00pm

Roles and Responsibilies:

· End user support

· Assist in Operating Systems Migration and related support.

· Support and troubleshooting which includes diagnosis of hardware and software failures or problems.

· Responsible for correcting all problems associated to supported list of End User Equipment and Software.

· Installation of software/application.

· Provide accurate and timely documentation in IT Service Management Tool.

· Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.

· Synchronizing application settings to environment requirement.

· Relocation of computer devices and peripherals.

· Setting up of the end users profiles for applications.

· Proactive update and follow up to end users.

· Guide end user on required applicable tasks

· Other adhoc task as assigned.

Job Requirements:

• Nitec in IT or higher qualification.
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems (Windows 7/8 and 10)
• Performing Hardware Software Installation
• Basic knowledge of SOE and group policies- Printer support
• Good knowledge of MS Office tools installation troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure

Salary range:

• Up to S$3000

Interested candidates are invited to send in your resume in MS Word Format, stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consent us to perform on your behalf.

EA License: 19C9782 (Cultivar Asia Pte Ltd)
EA Personnel: R23113231 (Lum Charmaine)

NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more.

We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

What we do

We drive our passion for harnessing technology.
We bring people and technology together.
We advance communities and transform industries.

We’re searching for a Service Delivery Executive to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together:

• Act as a focal point for all support related queries and issues.
• Work with customers to ensure they are leveraging services effectively and finding value in our services
• Assessing customer feedback and improving procedures accordingly to ensure that great customer service is always provided
• Ensure that effective communication is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes
• Manage multiple stakeholders. Work closely with sales, support, billing and other technical teams
• Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business as Usual (BAU) support operations
• Ensure contractual meetings are done in time and open actions are follow-up and closed in time
• Establish Annual plans driving the improvement taking lessons from previous year, review with the senior manager

A little about you:

• Lead and mentor a team of 30-40 Desktop Engineers
• Responsible for resource forecasting and planning to ensure service delivery is not impacted
• Review and raise resource requirement to senior managers
• Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
• Collaborate, problem solve, and/or strategize upcoming client meetings with team members
• Collaborate with internal stakeholders to establish relationship across all departments

What you might also need to have:

• 3 years as a Service Delivery Executive /Manager/Customer Success Manager
• Good customer management experience
• Excellent written, oral and presentation skills
• Certification in IT Service Management and/or ITIL (v3 or above

About NCS Group

We want to create the extraordinary, and to impact millions of people everyday.

We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services.

We want to invest in you!

Great work is never done alone, and that’s why we also believe in creating a collaborative work environment to bring people with different expertise and talent together.

We create opportunities for our people to grow in our organization with well-defined career tracks and specializations to ensure that our people and talent can continuously deliver new value for our clients.

We’re here to make the extraordinary happen.

Learn more at ncs.co and our LinkedIn Career site.
All profiles are handled with highest level of confidentiality.

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

You will report to the Assistant Director and Director in the management, monitoring and validation of cardiac-related clinical data. You are responsible for collecting, coordinating and processing, as well as ensuring quality control of these data.

You will provide oversight for quality assurance activities and evaluate the effectiveness of the quality assurance programmes. You will manage the team through data validation and management exercise according to the Ensure Safer Systems’ requirements.

You will manage and facilitate value-based (VDC) projects with internal and external stakeholders, which includes overseeing the functions of the value driven care committee such as collecting and analysing data, developing methodology for measuring clinical quality indicators, and working with domain heads on interventions to mitigate the clinical quality performance trends. You will render support in audits and licensing requirements by the Ministry of Health. You will also promote and encourage staff participation in quality improvement programmes through providing project consultancy and leading the team in case analysis and following up on areas for improvement.

You are required to integrate and analyse data using statistical methods, perform analysis and work with teams to coordinate projects assigned. You will also coordinate meetings and document its proceedings, prepare reports, and participate in the implementation of improvement initiatives towards enhancing patient care.

You are responsible to lead and mentor team members as well as afoster good communication and teamwork within the department.

The selected candidate will be offered employment on 2-year renewable contractual terms.

Job Requirements:

· Recognised degree in health science, allied health or nursing with at least 4 years’ relevant experience in a healthcare industry

· Experience in benchmarking and statistical tools and techniques, and knowledge in improvement methodology tools and techniques

· Proficient in Tableau would be an advantage

· Proficient in Microsoft Office applications

· Able to work independently with strong analytical, problem-solving and organisational skills, and a good eye for detail

· Good oral and written communication skills

Descriptions:

• Execute test scripts
• Document and evidence the test results and screenshots into JIRA
• Track the issue till resolution and retesting
• Participate in daily UAT status update meetings
• Support the signoff of the respective test scenarios and test scripts by explaining what was performed to workstream supervisors
• Support UAT Test manager on dashboard data compilation

Period:

• 3 - 4 months

Salary:

• up to $3000

Location:

• Rafflesplace/Tampines

Working Hours:

• Mon to Fri, 9am to 6pm

Requirements:

• Minimum Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree in Business Studies/ Administration/ Management, Banking or equivalent.
• Candidates without experience may apply but in relevant study

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Job Title:

Service & Operations Executive

Reporting to:

Head of Engineering

Job Overview:

As a Service and Operations Executive, you will play a crucial role in ensuring the efficient operation of our company's service department. You will be responsible for managing service requests, coordinating field service personnel, and overseeing daily operations to meet customer needs and organizational objectives. Your attention to detail, problem-solving skills, and dedication to providing exceptional service will contribute to our continued success.

Responsibilities:

1. Service Request Management:

• Receive and process service requests from clients via various channels, including phone, email, and service management systems.
• Assess the urgency and technical requirements of each service request.
• Schedule service appointments and assign field service personnel based on availability and skills.
• Maintain accurate records of service requests, appointments, and service outcomes.

2. Field Service Coordination:

• Coordinate the deployment of field service engineers and technicians to customer sites.
• Ensure that field personnel have the necessary tools, equipment, and resources to perform their tasks effectively.
• Monitor field service activities to ensure timely completion and customer satisfaction.
• Address any on-site challenges or issues that may arise during service visits.

3. Client Communication:

• Serve as the primary point of contact for clients regarding service-related inquiries, updates, and issue resolution.
• Communicate service appointment details, including arrival times and technician information, to clients.
• Follow up with clients to gather feedback on service quality and overall satisfaction.

4. Inventory Management:

• Maintain an accurate inventory of spare parts, tools, and equipment required for service operations.
• Coordinate the replenishment of inventory items as needed.
• Monitor inventory levels to minimize downtime and ensure efficient service delivery.

5. Process Improvement:

• Identify opportunities to streamline service processes, reduce costs, and enhance overall efficiency.
• Collaborate with the Operations Manager to implement process improvements and best practices.
• Participate in regular meetings to discuss operational challenges and solutions.

6. Reporting:

• Generate regular reports on service performance, including response times, resolution rates, and customer feedback.
• Provide insights and recommendations based on report findings to improve service operations.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field preferred.
• Proven experience in service operations, preferably in a technical or equipment service environment.
• Strong organizational skills and the ability to manage multiple tasks and priorities.
• Excellent communication and interpersonal skills for client interactions and team collaboration.
• Proficiency in using service management software and tools.
• Problem-solving abilities to address service-related challenges effectively.
• Attention to detail and a commitment to delivering high-quality service.
• Flexibility to adapt to changing priorities and work schedules.

• to serve food and beverages
• prepare and set up tables and chairs for dining
• clear tables after dining
• clean and polish cutleries and glasswares
• interact and react to diner's queries
• able to communicate in English as need to liaise with english speaking diners
• able to take instructions from Supervisors
• Training will be provided
• 5.5 working days

Responsibilities

• Managing a team of technicians and engineers who are responsible for installing, configuring, and maintaining the communication system. Ensure that the team is properly trained and equipped to deliver the service to customers
• Building and maintaining strong relationships with customers. This involves understanding their needs and expectations and ensuring that the system is meeting those needs
• Ensuring that the service delivery meets the quality standards set by the Authority. This involves monitoring performance metrics, identifying areas for improvement, and implementing corrective actions as necessary
• Managing the service delivery budgets, including resource allocation, cost management, and revenue forecasting
• Managing service delivery contracts with customers. This includes negotiating terms, ensuring compliance with contractual obligations, and managing customer expectations
• Identifying and managing risks associated with service delivery. This involves developing risk management plans and implementing mitigation strategies to minimize the impact of risks on service delivery
• Ensuring that the communication system is properly maintained on a regular basis. This includes conducting routine checks, inspections, and preventative maintenance to ensure that the system is operating at peak performance
• Diagnosing and repairing faults in the communication system. This includes troubleshooting, testing, and repairing any equipment or software malfunctions that may occur
• Managing spare parts and equipment required for the communication system. This involves maintaining an inventory of spare parts, ensuring that the required parts are available when needed, and ordering new parts as required
• Monitoring the performance of the communication system. This includes conducting regular tests and measurements to ensure that the system is operating within specified parameters and identifying and resolving any issues that may arise
• Ensuring that the communication system meets all safety regulations and standards. This includes ensuring that all equipment and installations are in compliance with safety codes, regulations, and standards

Requirements

• Experience with transmission network technology (optical/packet transport circuits)
• Experience managing external vendors, commercial negotiations
• Good financial and people leadership skills
• Working location is in Ang Mo Kio
• Singaporeans Only

• High growth plans
• Opportunity for learning
• Leadership position

Reporting into the Head of Customer Service, you will partner key stakeholders in the bank to lead process improvement initiatives to drive Customer Service policies, procedures, improvement initiatives for the bank. You will be responsible for monitoring performance management through data analytics, identifying process improvements and develop solutions for digital transformation.

The ideal candidate comes with at least 10-12 years relevant experience in Customer Service/Call Centre from a Financial Institution. You are a strong communicator who is able to translate business needs to relevant stakeholders, strong with data analytics and has a keen eye for identifying gaps in current processes.

Applicants who are keen please send across your updated CV to [email protected] or click on the link to apply.

Reg No. R1987809
BeathChapman Pte Ltd
Licence no. 16S8112

US MNC - Office location Woodlands. Company Bus at few locations

Mon to Fri office hours.

6 months contract, Completion Bonus 0.5 mths upon completion. Extension/Conversion potential.

Job Summary:

The Customer Program Administrator is responsible for supporting the Customer Program Manager on the day to day activities which includes the execution of one or more simultaneous products or programs under development or NPI transition through volume production, and supports day to day customer order fulfilment activities.

Duties and Responsibilities:

• GeneralPaperwork: pre-acceptance checklist, NOC, Documents downloading etc.;
  • Set up document filing system and file the sales orders, commercial documents and other paperwork copies;
• Order Management
  • Maintain sales orders: create, change or cancel sales orders in ERP system and notify the related personnel in a timely manner;
  • Notify Production Planning, Manufacturing, Purchasing of new orders or order changes; provide affirmatory delivery/ship dates to customers;
  • Shipment coordination: Print Sales Orders, shipment alert to customers, etc.
  • Handle sales order cancellation - accept or decline customer order cancellation request after materials and production status check;
  • Keep good and effective communication with Production Planner, Buyer, Manufacturing team to assure on time delivery to customers;
• Inventory Management
  • Work with Planner to validate ECO/ECR, cost/inventory incurred, and follow up with inventory Scrap/rework activities
  • Coordinate with QA to handle RMA (Return Materials Authorizations).
  • Support and participate in MRB meeting and follow up on disposition
  • Generate various reports (Inventory, consignment reports etc.)
  • Assist Customer Program Manager to track the excess/dead/slow materials inventory caused by customer ECO, order changes, order cancellations
• Commercial Assist Account Receivable to collect outstanding payment from customers.
  • Support and assist with Quotes/costing related requirements
  • Obtains missing quote information (drawings, specs., other) from Customer’s portal
• Work with Cost Accountant to validate costed BOM
• Receive and perform necessary analysis against the customer MRP forecast
• Notify the related personnel of the customer forecast demand information in a timely manner.
• Provide support to customers upon request or when needed;
• Mail the invoices to customers without delay;
• Collect and analyse the sales-related data;

Knowledge, Skills and Abilities:

• Ability to understand, track, drill-down, and analysis based upon sales data churn out.
• Attention to detail with exceptional organization and follow up skills.
• Good communication skills and ability to interact with internal and external customers.
• Strong computer skills (MS Office suite, particularly Excel) and database (SAP or related ERP at the site) experience.

Educational/Certification Requirement:

• Associates Degree/Diploma or equivalent in technical, business, or financial discipline or equivalent experience

Experience Requirement:

Work Experience:

1-3 years’ experience in a semiconductor or similar industry

Good team player and able to perform in fast paced environment

Ability to work under pressure

Responsibilities

· Responsible for providing preventive maintenance service for BMS (Building Management System)

· Carry out troubling shooting, analyzing and rectification of the system on time

· Support client with system operation and recommendation for improvement

· Data analyzing and determination of the system operation status

· Response client’s request and attend the issue in short notice

· Supervise subcontractor to carry out the work safely

· Provide the assistance to colleague and mentoring actively

· Ensure all works carried out in accordance with the specified quality and EHS standards

· Prepare and submit quotations, including material, labor, and scope of works

· Perform replacement/repair, fit out works/A&A for existing BMS site

· Perform weekly standby on rotation schedule

· Perform calibration and verification of BMS sensors annually

· Provide sales support BMS service and site survey

Requirements

· Diploma/ Degree from a recognized technical institute

· Hands on experience in BMS Control System

· Hands on experience in programming languages and logic gates

· Familiar with digital fundamental

· Knowledge on basic networking

· Strong customer management & problem solving skills

· Excellent communication & presentation skills

· Skilled in the use of MS office

· Knowledge on ACMV system

Customer Service Officer

• Salary: $2.2k to $2.6k
• Working hours: Monday - Friday (8-5pm), Saturday (8-5pm, Alternative Saturday)
• Location:Defu South [Kaki Bukit MRT]

Responsibilities:

Customer Service and Support

• Respond to customer inquiries via phone, email, walk-in and live chat with professionalism and empathy.
• Provide accurate information about our products, services, and rental terms.
• Resolve customer issues promptly, ensuring customer satisfaction and loyalty.
• Process equipment rental bookings, modifications, and cancellations efficiently.

Inbound Sales

• Identify sales opportunities during customer interactions by understanding customer needs and suggesting appropriate rental equipment and services.
• Guide customers through the rental process, upselling and cross-selling where applicable to enhance their experience and meet their needs.
• Achieve and exceed monthly sales targets by converting inquiries into sales and rental agreements.
• Maintain up-to-date knowledge of promotions, deals, and new products/services to
• inform and attract customers.

Administrative Duties

• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Coordinate with the logistics and maintenance teams to ensure equipment availability and readiness for customers.
• Process payments and handle financial transactions with confidentiality and accuracy.
• Provide feedback on customer service processes and equipment offerings to enhance business

Requirements:

• Diploma required; further education or certification in customer service, sales, or related field is preferred.
• Proven experience in customer service, with a background in sales or a target-driven environment preferred.
• Familiarity with sales software and CRM tools is a plus.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Responsibilities:

• Oversee, revise and plan the maintenance schedule
• Inspect and oversee all maintenance visits are completed before end of contracts.
• Monitor all follow-up jobs and KIV to ensure engineers accomplish it and inform the finance team.
• Facilitate communication between the sales and operations teams.
• Support Service Operations Engineers in achieving their service sales goals.
• Strengthen partnerships with both contractual and non-contractual clients.
• Guarantee service sales forecasts and work pricing are accurate.
• Uplift and encourage department employees.
• Perform ad hoc duties.

Requirements:

• Minimum certificate in science or engineering, or similar studies
• Capable of using Microsoft Office programs
• Communication, verbal and written skills

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our client is a leading company for on-demand, multi-service tech platform providing access to a wide range of services in the Southeast Asia region.

They are expanding in the region and looking to strengthen their position as the leading technology platform in Southeast Asia, by providing solutions for everyday challenges.

They are currently looking for Customer Service Representatives for their Command Centre in Singapore. You will be the frontline voice to their end users and responsible in managing of their critical cases that arise with the ecosystem.

Would this be the next career for you?

Expected to follow documented SOPs as guidelines.

• Answer all open/escalated issues with urgency correspondence from customers, drivers, colleague's families, and friends, via call, email, or salesforce. (No in-person handling)
• Proper usage of internal company tools.
• All cases should be handled within the stipulated SLAs.
• No compliance critical mistakes.
• Cases should be recorded in the internal notes where the tickets are created.
• Investigate, review, and complete all unresolved issues from all regulatory agencies and attorneys coming from all business lines.

Work within your own team under general supervision with considerable attitude for initiative and independent judgement.

• Work effectively within a highly matrixed environment.
• Monitor and report potential risks such as outages or bugs, non-compliance (internal/external) or alleged violations.
• Strictly follow individual team schedules.
• Going beyond mere problem solving to identify root causes and work with team lead to make continuous improvements.
• Perform any other job-related instructions, assigned by Team Lead or Supervisor.
• Overtime will only be approved if this is decided by Team leaders
• Other projects that will help agents to progress in their career.

If you are someone with the following, let’s chat!

• A minimum 2 years’ experience as a Customer Support Specialist or similar CS role
• Able to adapt to a fast-changing environment, and open to shift work
• Good command of English (spoken and written)
• Excellent communication and problem-solving skills
• Background in handling escalated incidents a bonus
• Flexibility to regularly rotate through different technical specialities and skill sets
• Candidate should have excellent time management skills and can make decisions quickly
• Multi-tasking abilities
• Patience when handling tough cases
• Proficient in Google Suite

Next Steps

Apply today or contact us to discuss this exciting opportunity.

Do note that we will only be in touch if your application is shortlisted.

Re Source Partners Pte Ltd | 202021170E | 20C0279

Dominick Noh Junhao | R1877368

• IT Service Delivery
• Project Management
• Vendor Management
• Stakeholder Management
• SLA
• Able to standby after office hour & weekends

Job Scope:

• Manage the service delivery of shared IT services to stakeholders and ensure SLA and customer satisfactory level KPI are met
• Managing a service desk which coordinate and update the progress of the Service Request, System Change and Enhancement from various stakeholders
• Provide assistance and liaise with maintenance contractors in the area of IT service request, change and incident management for Data Centre Operations, Technical Services and IT Infrastructure aspect
• Ensure customer requirements are handled through proper service management techniques where best practices and processes are applied, including timely reporting and status updates to stakeholders
• Manage of IT operational risk and issues, system performance and availability
• Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance, and product life span
• Assist in managing operating expenses of IT resource and service-related expenses
• Review and recommend procedures, processes and policies to enhance data center operations and service delivery to all stakeholders
• Maintain the operation certification standards and involve all IT audits and assessments
• Assist in Business Continuity and IT Disaster Recovery activities and planning
• Involve project management (including new initiatives) to ensure all timeline is meet
• Any other ad-hoc duties as assigned

Requirements:

• Possess a Degree / Diploma in IT or equivalent
• Possess ITIL certification is advantageous
• Minimum 3 years’ experience in IT Service Delivery / IT Service Desk / IT Operations
• Possess Stakeholder Management & Vendor Management experience
• Possess Project Management & SLA experience
• Experienced in IT Infrastructure domain and strong understanding of system operations standards
• Resourceful, excellent analytical & problem-solving skills
• Good communication, interpersonal and presentation skills
• To standby after office hours and on weekends, in case of incident reporting

Other Information:

• Location: CBD
• Working Hours: 5 Days, Office Hours

To apply please click on the APPLY NOW button or email your resume to [email protected] with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

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Yoong Poh Feng
EA License | 14C7092
EA Registration Number | R1105076

Customer Service Manager

Description:

-Fluent in Chinese to be able to speak to chinese clients .

- Good Communication skills to handle worker and customers

- Good basic knowledge in the human anatomy.

- Able to work under pressure

- Strong mental capability

- Working hours: 8-10 hours a day. 6 days a week, (12pm-10pm)

- Salary; $3400-$5000.

- Must be able to work on PH and weekends.

Qualifications:

- At least 3-4 years in a massage establishment or simialr service trade.

- Fluent in Chinese.

- Able to read and write in english

• Coordinate and support the sales team in achieving their sales targets for insurance policies and products.
• Support the sales team in preparing and processing insurance policies, quotes, and applications.
• Respond to inquiries about insurance coverage, policy details, claims, and related issues.
• Prepare and maintain accurate sales reports, records, and customer databases in compliance with relevant regulations and company policies.
• Communicate effectively with team to gather required information, answer inquiries, and provide exceptional customer service.
• Provide administrative support to the sales team by managing paperwork, filing, and documentation.

Requirement:

• GCE ‘N’ level & above.
• At least 2 years of admin experience in Insurance industry.
• Proficient with Microsoft Office

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

This is a 12 months contract assigned to our clients

Work Location: To be confirmed

Salary Range : $4,500-$6,000

Job Description

Application Remediation

1. Monitor the health/performance of applications to identify and address potential issues.

2. Conduct regular system checks and maintenance tasks to ensure optimal functionality.

3. Provide prompt and effective support to end-users, addressing inquiries, troubleshooting issues, and offering solutions.

4. Collaborate with users to understand and document their needs, ensuring a positive user experience.

5. Investigate and diagnose software issues, working closely with development teams to resolve complex technical problems.

6. Document and communicate solutions to recurring problems to minimize future occurrences.

7. Maintain comprehensive documentation of application configurations and support processes.

8. Create user guides and knowledge base articles to empower users to resolve common issues independently.

9. Work closely with cross-functional teams to ensure effective communication and collaboration.

10. Participate in the testing and deployment of new software releases.

11. Investigate and resolve complex issues that require in-depth technical knowledge.

12. Develop and implement preventive measures to mitigate future issues.

13. Conduct in-depth performance analysis and implement optimizations to enhance application performance.

14. Proactively identify potential performance bottlenecks and address them.

15. Perform root cause analysis for critical incidents and recurring problems.

16. Act as a point of escalation for complex incidents, providing timely and effective resolution.

17. Application Support, Troubleshooting and Patching works

18. Degree or Diploma in IT/Computing with experience in managing applications and products to ensure day to day operations.

Job Description

• Loading and sorting of packages at warehouse prior to delivery
• Perform timely pickups and deliveries (including COD) of shipments for the company-assigned areas
• Perform on-road audit & submission of shipping documents as well as delivery status updates (e.g. POD) via company’s mobile app

Job Requirements

• Need to be familiar with Singapore roads
• Ability to walk, lift and carry heavy items for extended periods.
• Able to read and converse well in basic English to liaise with customers as well as prepare documentations
• Willing to work 5.5 days as well as extra hours when needed
• Unable to drive company van home; start and end your day at Changi South warehouse

Company Benefits

• Family-like working environment
• Structured progression pathway and development opportunities
• Provide comprehensive group insurance and medical benefits

• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996