Our company is looking for F&B Service Crew for an established restaurant in Singapore.

Highlights:

• Part time / Full time opportunities available
• Location: East Coast
• Salary from $10/hr with CPF

Responsibilities:

• Deliver excellent customer service
• Ensures Standard Operating Procedures (SOP) and safety standards are adhered to
• Operate and maintain cash register
• Preparation/serving of orders
• Ensure delivery orders are prepared and shipped on time

Requirements:

• Friendly service orientation
• No minimum education required
• Prior experience in F&B and Food Hygiene Certificate will be advantageous
• Training will be provided
• Able to stand for long hours

Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each leave, past and expected remuneration.

Alternatively register here: https://forms.office.com/r/tQ518S4Sde

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

Cultivar Asia Pte Ltd

EA License Number: 19C9782

EA Personnel Number: R2199602

Company Overview

Cosmic Education Group (CEG) is one of the largest operators of Montessori schools in Asia, dedicated to transforming education to better serve families everywhere – children and parents. CEG offers programs for children ages 0-12 through an extensive network of 27 campuses spanning Hong Kong, Singapore, Bali, and key cities in Mainland China.

CEG also holds the distinction of being the largest operator of international early childhood education programs in Hong Kong. With 13 strategically positioned locations, CEG ensures families enjoy a seamless educational journey with Guidepost Montessori, starting from infancy and continuing through pre-nursery, kindergarten, and primary school.

In Singapore, CEG launched in 2024 with two schools under the Nest Preschool brand offering high-fidelity Montesssori programme. We are looking for Montessori trained educators to join our growing team.

Qualifications

• Montessori certified (diploma from AMI, AMS, or MACTE a must)
• Degree in (Early childhood) Education major
• Fluency in English or Mandarin Speaker
• Experience working with children of the appropriate age group (0-6 years)
• Growth mindset and problem-solving approach

Core Job Responsibilities

Lead a Model Classroom

• Maintain an orderly and clean Montessori prepared environment in accordance to our standards
• Provide close supervision to children, always making sure they are safe, and the group is in compliance with city-mandated teacher to child ratios
• Work closely with other Guide(s) to ensure a high-quality Montessori programming is established and maintained
• Present sequential Montessori lessons in accordance with the Guidepost Montessori program standards
• Observe each child, regularly document his or her progress, strengths, interests, and areas for improvement, and apply your knowledge of Montessori principles to ensure each child’s individual needs are met
• Interact with children in a warm, joyful, respectful manner that fosters their independence
• Implement feedback provided by other Guides, your Montessori Mentor, and your Head of School
• Problem-solve challenging student concerns with other Guides, your Montessori Mentor, and your Head of School
• Open classroom to regular parent tours
• Open classroom to observation by parents and other staff members

Provide Exceptional Customer Service to Parents

• Communicate regularly with each parent in an individualized manner using approved communication tools provided by Guidepost Montessori (i.e. email, photo-sharing software, newsletters, etc).
• Provide cumulative, formal feedback to parents on student progress, which might include twice-yearly parent-teacher conferences, progress reports, and/or portfolio preparation. Meet with parents on an individualized basis to discuss and resolve student issues as they arise

Create a Strong Community on Campus

• Participate in regular team meetings
• Participate in one-on-one meetings with your school leader and Montessori Mentor
• Participate in community outreach, classroom celebrations, and parent information events
• Actively participate and pursue annual professional development

Responsibilities:

To maintain a professional, positive and empathetic attitude at all times

Provide professional and excellent customer support, encouraging customers to come back

To satisfactorily respond to customers’ demands and queries with excellence.

To gather and retain customer information

Communicate and coordinate with the team and management to ensure smooth operations

Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

Diploma or Bachelor’s Degree in relevant fields

Professional looking and well-groomed to the standards set

Proficient in customer service and communication skills

Ability to stay calm in any given situation

Possess digital literacy

1-2 years of relevant customer service experience will be a plus

Prior experience in the beauty line preferred

Customer Service

$3200-$3600

5 days work

Location: Woodlands

Job duties:

• Maintain existing customer and supplier relationships

• Checking product availability

• Handle returns of merchandise

• Making and receiving phone calls, emails, messages

• Keeping track of customer accounts

Requirements:

• Relevant Experience

EA Personnel Name: Teo Zhi Wee
EA Personnel No: R22103947
EA License No: 13C6854

Applicants will have to wait 2-3 months before getting onboarded after successful interview. If you are currently on a contract that is ending in the next 1-3 months or more, now is a good time to apply.

Job Description:

• Provide centralisation and related services for the official passports. This includes assisting employees with the withdrawal and return of the passports, safekeep and perform regular stocktake of the passports, as well as tracking of expiry dates.
• Operate the mail despatch services. This includes performing the administration actions required to receive incoming and outgoing mails, as well as ensure safe storage and tracking of the physical mails.
• Drive process improvements and system efficiency enhancements
• Develop methods to input, maintain and extract data from software.

Skills & Experience Needed:

• Singapore Citizen
• Diploma in IT / Computer Science/ Engineering or ITE Certificate with relevant IT experience

Other Information:

• Location: West
• Performance Bonus
• 14 Days Annual Leave
• 4+5 Years Contract (Renewable)
• Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.

After School Student Care Teacher (Math & Science subjects)

Basic Salary: $3000-$3500
Working Hours: Mon-Fri | 10am-7pm
Working Location: Sembawang Shopping Centre

Job Responsibilities:

• Implement the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.
• Guide primary school children (primary 1 to 6) to ensure completion of daily homework
• Keep accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.
• Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.
• Maintain and build relationships with children and parents.
• Conduct franchise unique enrichment programmes.
• Being an inspiring role model with a creative spirit and a champion (positive) mindset.
• Ensure safety and timely transfer of students from school to student centre
• Ensure safety of children within the premises
• Any other ad-hoc duties as delegated by Centre Director

Job Requirements

• Diploma or higher in Math or Science.
• Minimum of 2 years of teaching experience with primary school students.
• Able to teach primary school subjects (Preferably Both Math & Science)

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

GENERAL DESCRIPTION: Ensure customer satisfaction by providing a high level of communication, both internal and external, along with the proper execution of customer orders from initial inquiry through delivery of product on domestic and international sales. The Sales desk must contribute to the planning, direction, and coordination of the sales and customer service efforts of the Company for generating revenue and profits respectively.

DUTIES:

1. Receive inquiries from customers, establish selling price via company pricing policy, prepare and submit tender/ quotation proposals to customer with a high focus on securing the order.
2. Follow up on tender/ quote to determine if they will become orders or lost sales. Provide feedback to management and outside sales for further follow-up.
3. Perform accurate and thorough order entry and assure proper contract review has by performed for each order.
4. Provide manufacturing with a complete and concise order package to ensure all customer requirements will be provided for and assist in scheduling of orders by prioritizing customer delivery requirements as needed.
5. Communicate with customers timely to maintain customer satisfaction throughout job.
6. Provide liaison between outside sales, manufacturing, and customer by keeping close contact with prospective clients throughout sales cycle.
7. Analyze and provide explanations to management when order does meet acceptable levels of profitability.
8. Communicate as needed with inside and outside sales group to promote sales of company’s products and services.
9. Support receivables department as required to ensure payment terms are adhered per contract.
10. Maintains timely and accurate input of quote activity, sales bookings, and department records respectively.
11. Perform job functions in accordance with Vallourec Tube-Alloy’s Standard Operating Procedures.
12. Evaluate standard operating procedures and order entry systems for accuracy and suitability.
13. Dedicate the time required to achieve customer satisfaction and the responsibilities of an Inside Sales Associate, beyond normal work hours, if necessary.
14. Maintain required department documents such as specifications, price list, discount list, customer account list, and any other controlled documents issued to sales.
15. Must be flexible to travel to other locations to assist in workload or attend external training as required.
16. Team Work - Balances team and individual responsibilities; Contributes to building a positive team spirit.
17. Perform other duties as assigned.

AUTHORITIES:

• Direct liaison to Customer from initial enquiry to delivery.
• Formulating pricing and lead time for commercial offers to customers
• First level of review on Customer PO before releasing for scheduling.
• Internal coordination with departments – carries the voice of the customer from order receive to delivery.

ACCOUNTABILITIES:

• Achieving annual sales targets for revenue and profitability
• Managing and maximizing Customer Satisfaction throughout sales cycle
• Translating customer pains and market trends to Sales Team to improve and adapt Organization’s offerings

REPORTS TO: Department Supervisor as applicable per facility.

QUALIFICATION/EXPERIENCE:

• Possesses at least a Degree or Diploma
• Minimally 2 years’ experience as inside sales/customer Service function.
• Strong interpersonal and communication skills is desirable
• Well versed in Microsoft Office suite applications
• Fresh graduates with strong analytical and problem solving skills are also welcomed to apply

SPECIAL SKILLS:

Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before individuals or groups of customers, vendors, licensors, or employees of organization.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software; Inventory software; Order processing systems and Manufacturing software or equivalent combination. Preferred Knowledge of Microsoft Office products, i.e. Outlook, Word, Excel, and PowerPoint.

The Admin Support role provides essential administrative and clerical support to the overall operations of the company. This role is critical in ensuring the smooth and efficient running of daily office activities. Require to attend phone calls.

Key Responsibilities:

• Efficiently log and organise data, maintain accurate and up-to-date records
• Handle all admin related duties in various applications processes (checking, writing, and issuing tasks)
• Process applications for new services, renewals, and issuance of relevant documents.
• Responding to customer inquiries via phone or email
• Other general admin duties.

Required Skills & Requirements:

• Min GCE ‘N’ level. 6 days work week (Monday to Satuday).
• Singaporeans or Malaysians are welcome.
• Strong administrative and communication skills.
• Proficient in using Microsoft Offices

Interested applicants, please whatsapp +65 88 183 183 or email to s[email protected]

NO AGENTS PLEASE.

At One Heart, we value diversity and strive to create an inclusive workplace for all.

The Senior Executive/ Assistant Manager is to support the Service Operations team in enhancing patient experiences through innovative, data-driven solutions. This role involves collaborating with healthcare professionals to improve patient care quality by leveraging data analytics and providing actionable insights.

What you'll be doing

• Support stakeholders in reviewing key performance indicators to optimise patient experience and care quality
• Work with data teams to ensure data hygiene, quality, and accessibility for analysis
• Develop and maintain dashboards and reports that provide actionable insights
• Compile and analyse data to support improvement projects and strengthen award applications
• Participate in AI, BI, and RPA projects to enhance patient experience
• Establish a knowledge management system to document and track service operations discussions

What we're looking for

• Bachelor Degree level from a recognised institution in Statistics/ Business Analytics/ Business Administration or other related studies
• 2 - 3 years of experience in similar roles, preferably within healthcare setting
• Strong analytical and problem-solving skills with a keen interest in data-driven improvements
• Proficiency in data visualisation tools (e.g., Power BI, Tableau) and the ability to create clear, actionable reports
• Excellent communication and collaboration skills to effectively support stakeholders in optimising patient care and service quality

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button.

**We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

**JobStudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties. Please be aware of scams impersonating JobStudio and our employees. You may call our office directly for verification. We will not be liable for any loss arising from scams.**

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Stephanie Toh

EA Personnel Reg No: R1217674

Company

At CoNEX Healthcare, you can begin a life-long career of exploration and innovation, while helping to champion healthcare innovations for all, particularly in patient safety, nursing productivity and independent ageing. You'll thrive in a closely-knit and driven multidisciplinary team with purpose, breaking down barriers to innovation in a purposeful and productive healthcare ecosystem.

Learn more about CoNEX Healthcare here: www.presage.health

Job Description

The software support engineer is responsible for providing technical support with the Pre-deployment setup and post-deployment support from end-users in Hospitals, Nursing homes or other healthcare institutions.

• Assist with Pre-Deployment setup; preparation of device software after hardware assembly.
• Perform Software Updates to operational devices whenever needed.
• Perform diagnosis, and troubleshooting of technical issues.
• Provide Technical support (L1/L2) to users. There will be occasional need to respond to system issues beyond working hours on a 24/7 basis

Job Requirements

• Experience with working in Linux OS environment.
• Knowledge in working with Edge devices and peripherals (e.g: Bluetooth, Wi-Fi technology, Device Networking, etc.)
• Programming skills preferred (Bash scripting, Python, C++).
• Good communication skills and experience in working with end users on providing technical support.

1. Job Description:

We are seeking a Level 2 Support Engineer to join our team, responsible for ensuring the smooth operation of our IT systems and infrastructure.

Proficiency in troubleshooting PC issues, diagnosing hardware and software problems.

Experience troubleshooting internet connectivity issues, ensuring reliable network operations.

Basic knowledge of IT infrastructure components such as servers, networking equipment, and storage systems.

Familiarity with Microsoft support tools and applications.

Ability to recommend and implement security measures to safeguard company assets and data.

2. Requirements:

· Minimum of 2 years of experience in IT, with a proven track record in troubleshooting PC and internet issues, and knowledge of IT infrastructure and Microsoft support.

· Ability to work independently.

· Must have good communication skills, to effectively interact with team members and stakeholders.

3.Work days/ hours:

- Monday, Wednesday, Thursday: on site.

- Tuesday, Friday: offsite.

4.Salary range: $3000-$3500

If you are passionate about technology and have the skills to support our team, we encourage you to apply.

Tina Tan

EA No. 23C1599

EA Personnel no. R2311516

Key Responsibilities

1. Leadership and Team Management

• Lead, mentor, and manage a team of marine service executives and coordinators.
  Allocate resources effectively and ensure team members meet performance objectives.
  Provide training and development opportunities to enhance team capabilities.
  

1. Operational Oversight : Oversee daily marine operations, including vessel scheduling, port clearances, and service arrangements.
   Ensure seamless coordination with port authorities, agents, and vendors to meet operational demands.
   Implement and monitor standard operating procedures (SOPs) to optimize efficiency.
   
2. Client and Stakeholder Management : Serve as the primary contact for key clients, ensuring satisfaction and resolving any escalated issues.
   Build and maintain strong relationships with clients, port authorities, and service providers.
   Identify and pursue opportunities for business growth and service improvement.
   
3. Regulatory Compliance and Documentation : Ensure compliance with international and local maritime regulations, environmental standards, and company policies.
   Oversee the preparation and submission of all required shipping and operational documentation.
   Conduct regular audits to ensure documentation accuracy and adherence to standards.
   
4. Cost and Budget Management : Develop, manage, and monitor the department’s budget to ensure cost efficiency.
   Analyze operational costs and implement strategies to optimize spending without compromising service quality.
   Provide regular financial and operational performance reports to senior management.
   
5. Strategic Planning and Improvement : Drive continuous improvement initiatives to enhance service delivery, streamline processes, and achieve key performance indicators (KPIs).
   Monitor industry trends and emerging technologies to maintain a competitive edge.
   Collaborate with senior management to align marine operations with company goals and strategies.
   

Qualifications and Skills

• Bachelor’s degree in Maritime Studies, Logistics, Business Management, or a related field (Master’s degree preferred).
• Minimum of 5–8 years of experience in marine services or shipping operations, with at least 3 years in a managerial role.
• Strong knowledge of international maritime regulations, port operations, and logistics.
• Proven leadership skills, with experience managing and motivating diverse teams.
• Excellent problem-solving, decision-making, and organizational skills.
• Strong communication and interpersonal skills to build relationships with clients and stakeholders.
• Proficiency in MS Office and marine operations software.

Recruiter (WFH, Remote Support)/ Call Support/ Telemarketer - Commission based

Calling for Supermoms, Superdaddy, Superhero YOU!

YES! You are THE ONE! We are hiring Recruiter (WFH, Remote Support)/ Call Support/ Telemarketer) who are keen to take on flexible-work arrangement as a Recruiter cum Telemarketer.

We want you and we would like to journey with you to help you achieve your next career purpose that commensurate with an attractive benefit/ Commission and an integrated work life harmony.

Come, join our Team!

Interested applicants, we are waiting for you… wait no further and send over your MS word resume over to us.

Job Requirements

• Good track record in providing Customer Service/ Telemarketer.
• Proven experience as Recruitment Consultant, HR Consultant or similar position will be an added advantage
• Min. 2 years of Customer Service/ Telemarketer/ Cold-calling in a Call Centre environment experience.
• Experience working as a Telemarketer in a Bank or Contact Centre environment is highly desirable.
• Able to communicate effectively and professionally over the phone.
• Confident and pleasant personality
• Enjoy talking to people over the phone.
• Willing to learn the traits of recruitment.
• Able to work independently and as a team

**Incumbent must be CEI Certified or willing to go for the CEI course is required.

Candidate must be willing to take on a Commission base role.

Please contact us or apply in-confidence your update MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Job Purpose:

• To provide sales team with administrative and physical support.
• To facilitate and optimize their sales achievements.

Job Responsibilities (non-exhaustive):

• Prepare quotations, invoices, delivery orders
• Assist in payment collection from clients
• Prepare internal documents: credit notes, adjustment forms, write-off forms, manual delivery orders
• Administer Advance Invoice Back Orders (AIBO) duties
• Update (i) Stock listings (backlogs & storage facilities) (ii) Business Partners record (ii) Catalogues
• Coordinate with different departments to complete tasks
• Keep up to date with sales campaigns and offers
• Support storage billing on quarterly basis
• Support sales campaigns and/or wine events
• E-Commerce administration (sales leads, queries, inventory loading)
• Provide timely and accurate feedback to Superior/Director

Job Prerequisites:

• Experience in sales administration
• Knowledge in MS Excel: pivot table and V/H lookup
• Well-organized and responsible with an aptitude in problem-solving
• Good account management – Monitor & collect payment promptly.
• Customer service oriented
• Professional attitude: Integrity, dependability and reliability.
• Good computer skills (MS Office, especially in Excel)
• Wine and/or Sales support experience is a bonus

Job Qualifying Summary:

• Fast and accurate data entry skills
• Pleasant and professional manner
• Team player with ability to work autonomously
• Strong work ethics
• Ability to work under pressure and to deadlines
• Advantage:
  i. Product knowledge in fine wines and spirits
• ii. Experience in SAP Business One

Our Client:

Our client is one of the Japanese global leaders providing Fluid and Precision Machinery to the various industries. They are actively seeking for a Field Service Engineer (Chiller) to join their team in Singapore.

The Responsibilities:

• Schedule maintenance activities for chillers system, keeping track of maintenance works with follow up actions for chillers
• Ensure all maintenance works are carried out according to prescribed checklist and schedule
• Responsible for testing & commissioning/fine tuning of new chiller with minimal guidance, such as coordinate project execution at site, witness FAT and conduct SAT to ensure the chiller operating conditions according to target performance
• Ability to interpret as-built documents, schematic drawings, technical documents as well as analyse operating data from chillers and know how to identify and repair any issues that arise
• Responsible for on-site management of the chiller overhaul/repair works, and supervise subcontractor work; effectively control the service quality and progress
• Preparation of service report for each service assignment
• Assuage dissatisfied customers on service issues such as provide prompt and effective resolution to technical problems on chiller and recommend preventive measures
• Preparation of risk assessments prior and ensure safety procedures and conduct during service or repairs
• To ensure all works carried out safely and/or in accordance with safety procedures
• Any other tasks, when required by Department Manager

The Requirements:

• Minimum ITE certificate with Merit or diploma in Mechanical Engineering with 3 years of relevant chiller experiences
• Able to troubleshoot HVAC faults especially modular screw chillers, centrifugal chillers and absorption chillers
• Good communication skills both verbal and written as well as preparing service reports
• Good safety and WSH habits
• Short term overseas assignments may be required

RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: 107047

Job Description

• Working in an After School Care Centre based in MOE Primary Schools.
• Ensure classroom discipline and safety of children under your care.
• Need to be responsible and be a good role model for the children.
• Need to have the passion and love for the children.
• Committed to working long term.
• Provide guidance and homework supervision to a class of primary school children (P1-P6) in their homework and spelling.
• Work effectively and proactively in a dynamic school environment.
• Conduct in-house program and instill good habits and values.

Job Requirements:

• Possess genuine care to mentor/guide/work with children in primary schools.
• WSQ Intro to Student and Youth Care (SCC) certification has added advantage.
• Experience in school-based student care preferred.
• Able to discipline students patiently and firmly.

Others

• We offer an attractive package with good employee benefits, conducive working environment and good career growth.
• Work-life balance with opportunity to work from home.
• Remuneration and benefits will commensurate with qualifications and experience.

Info can be shared ATM: -

• Basic UP $3500 (W Exp) + AWS + VB
• 5 Days (Mon – Fri), 8:30 a.m. – 5:45 p.m.
• Location: Kaki Bukit

Your Responsibilities: -

• Manage a 24-hour call center with the support of call center executives and remain accessible for urgent situations.
• Lead, manage, and motivate the call center team to achieve high levels of customer satisfaction, productivity, and performance.
• Provide ongoing coaching, feedback, and performance reviews for staff, taking disciplinary action when necessary.
• Handle escalated customer complaints, technical inquiries, and complex issues that team members cannot resolve.
• Develop, update, and implement procedures for addressing various customer inquiries, including emergencies, service requests, and product-related questions.
• Create and execute action plans to enhance performance based on data analysis, customer feedback, and team reviews.
• Collaborate with technical support and service teams to ensure customer issues are resolved promptly and effectively.
• Identify training or development needs within the team and coordinate with relevant sections to address them.
• Coordinate with store personnel for the issuance of spare parts.
• Maintain sufficient levels of emergency stocks and troubleshooting tools at the call center.

You will need: -

• Min. Degree in Business Studies/Administration or equivalent
• Min 2 years work exp
• Only Singaporeans may Apply

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

Reports to Contact Centre Team Lead

Handle customer service hotline and provide first level of supports from OMNI Channels

Resolve customer queries efficiently and escalate problems/issues promptly.

Follow Standard operating procedures closely.

Work as a team and ensure that the contact centre service level is met

Diploma / NITEC / GCE ‘O' Level or equivalent

Minimum C5 for English O level

Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry

Special Knowledge or Skills:

Pleasant disposition with good communication skills

Fluency in a second language

Computer literate and good typing skills

A leading one-stop, global Human Resource service provider, BIPO helps companies scale-up their HR operations with ease.

Our award-winning cloud and mobile-based Human Resource Management System (HRMS) platform simplifies complicated HR processes. We understand companies need to stay agile, efficient, and cost-effective. That is why we have designed a comprehensive suite of HR solutions – Payroll Outsourcing, Attendance Automation, HR Consulting, Recruitment & Business Process Outsourcing, Flexible Employee Management – to help digitise and transform HR.

Since 2004, we have built an extensive global network. Our APAC Headquarters in Singapore and R&D Centres in Singapore, Shanghai, Indonesia and Malaysia serve as our hub for the region. We are operating in more than 40 countries in the world our global reach enables us to serve our clients’ needs in a more targeted and effective manner.

Job Description:

• Serving as the main point of contact between clients and Bipo; elevate client feedback to the relevant departments.
• Regularly checking in on clients and their key personnel, to ensure they are satisfied with BIPO; understand their needs and develop upselling and cross- selling plans.
• To engage in discovery of customer’s current environment and deliver relevant, impactful presentations and product demonstrations that illustrate how BIPO solutioncan address requirements, solve business concerns, and create value.
• Address any concerns or issues a client may have and work with internal stakeholders to resolve them.
• Research competitors and learn how to stay ahead to retain existing clients.
• Leverage product and service knowledgeto support existing Bipo clients.
• Present client with commercial proposal and set any terms as agreed upon by both Bipo and client.
• Collaborate closelywith other departments to build strategies to ensure clientssatisfy our company's product or service.
• Participate in solutioning discussions and engagements with internal and external stakeholders.
• Proactively build strategies to ensure customer adoption and engagement whilst also using feedback to identify growth opportunities.
• Actively works to improve relationships with internal and external stakeholders by understanding their perspectives and works toward win-win solutions.
• Enabler for channel partnerto provide the benefit of BIPO HRMS to theirenterprise customers.

Requirements:

• Bachelor’s degree
• Min 3 to 5 years of relevantexperience
• Strong command of the Chinese language is preferred to effectively communicate with Mandarin-speaking clients.Comfortable interacting across all customer levels
• Mediator with strong communication skills
• Self-Motivated
• Good Listener
• A strong combination of technology and interpersonal skills preferred
• Experience working with prospects in the sales cycle, in presentations, solution design,etc
• Strong technical understanding of HRMS modules and related services.
• Client-facing experience
• Consulting skills

Job Description

• Respond to all incoming calls regarding the customers’ issues especially relating to termination requests and turn them into contract renewal.
• Answer all incoming calls promptly and effectively in an efficient and professional manner.
• Document all calls and actions taken into system ensuring that all updates and amendments are accurate.
• Follow through and take ownership on all queries from customer where possible.
• Work towards KPI set by Leader.
• Able to work unsupervised and maintain professionalism.
• Good incident knowledge in the market as a reference to overturn a termination request relating to security needs in homes and businesses.
• Take all practical steps to ensure your own health and safety at work, and the safety of others in the workplace.

Requirements

• 1-2 years’ relevant experience within a call centre working environment in banks / telcos preferred
• Min. Nitec in office administration
• Experience with Microsoft Office and able to demonstrate diligence and meticulous traits
• Possess customer centric qualities
• Good interpersonal & phone communication skills.
• Bilingual in English and Mandarin (to liaise with mandarin speaking associates)
• Able to commence work on short notice
• Strong understanding how subscriber life cycle works
• Passion in learning new skills, product, technical knowledge
• Shows tenacity in finishing, especially in the face of resistance
• Pursues everything with energy, drive, and a need to finish
• Strong team player with strong teamwork capability

Project Description:

Treasury application Production support engagement covering technical issues, services and environment monitoring and EOD Batch support for a leading Singapore based bank

Responsibilities:

• L1 & L2 application technical and functional support in production treasury application support environment
• Monitoring and issue resolution of online trade booking applications
• Resolving technical services related issues, environment management and EOD batch support in morning/night/weekend shifts- 24/7
• Production support of Java/microservices application

Mandatory Skills Description:

• 0.5-2 years of experience in production application support environment
• Ability to read unix logs for debugging and troubleshooting.
• SQL experience is needed to fetch data
• Experience in providing L1 & L2 application technical and functional support
• Excellent team collaboration
• Excellent written and verbal communication skills
• Strong stakeholder management
• Flexible in working in shift timings and over weekends

Nice-to-Have Skills Description:

• Control-m experience
• Experience with Murex

Responsibilities:

• Work with our specialist team on the Common Fleet Management System (CFMS).
• Monitor bus service performance in a real-time environment and take the necessary actions to minimise service delays, using online resources and support systems
• Resolve emergencies and restore service disruptions to ensure service reliability of our buses on the roads
• Support the team in achieving optimal deployment of buses and Bus Captains

Requirements:

• GCE 'A' Levels / Diploma in any discipline
• Relevant working experience in Operations is an advantage
• Analytical, with excellent problem-solving and organisational skills
• Composed, with the ability to respond effectively to stressful or unpredictable situations
• Proficient in MS Office applications
• Able to perform shift work
• Ability to identify colours (as candidates are required to monitor the system, which require good attentive and good eye sights to avoid any inconvenience or missed out)
• Service Controller to communicate and take emergencies enquiries from Chinese/Malay/Indian/Eurasian Bus Captains. Proficiency in Mandarin/English is essential.

Special Benefits & Others:

Successful candidate will entitled Retention bonus of $3000 & monthly controller allowances of $600*

*Terms & conditions apply

Extensive training in operational policies, procedures and service controls, as well as system usage, will be provided for successful candidates.

We regret that only shortlisted applicants will be notified.

Submitting this application for this position, you acknowledge that you have read the Data Protection Policy for Job Applicants (the “Policy”) of SBS Transit Ltd and its subsidiaries, affiliates and related corporations (‘SBST”) and consent to:

a. The collection, use and disclosure of your personal data by SBST for the purposes of your application and potential employment with SBST and the purposes set out in the Policy: and

b. SBST’s retention of your personal data for two years for consideration of future job opportunities (where applicable) form the date of submission of application.

Please feel free to let me know if you require any clarifications.

Job Details

• Full time role with comprehensive benefits (paid AL, Allowance, Ad-hoc performance incentive, etc)
• Well-established Korean BBQ restaurant with various location
• 3 days/5 days/6 days work week. Flexible 5 hrs/9 hrs per day.

Responsibilities

• Responsible for smooth daily operation in the restaurant both the front end and kitchen
• Serve & Take orders from the customer
• in charge of food preparation, processing
• Maintain high standards of quality control, hygiene, health, and safety.

Job Requirement (s):

• Working experience in F&B industry is a bonus.
• Fresh graduate welcomed.
• Training will be provided.

Working Location: Singapore Central, Shopping Mall

Job Responsibilities

• To take orders and serve.
• Monitor the quality and quantity of all food and beverage items served.
• Provide a courteous and professional service at all times.
• Maintain high standards of sanitation and cleanliness.
• Has shift responsibilities and is accountable to all superiors for the smooth running of the section/area designated.
• To attend roll call.
• Attend all training assigned.
• Adhere to the operations and procedures and suggest improvements to the superiors.
  

Job Requirements

• Team Player
• Food & Hygiene cert

We regret to inform you that only shortlisted candidates will be notified

We wish you all the best in your career search.

EA Personnel Name: Hannah Ching Ning Xin

EA Personnel No: R22108651

EA Licence No.: 23C1828

• Call Centre / Customer Service Experience
• No Experience Are Welcome To Apply - Training is Provided
• Office Hour / 5 Days Work Week (Able to work on weekends)
• CBD (Near to MRT)

Responsibilities

• Attend to enquiries via hotline or other channels eg emails
• Handle inbound and outbound calls, and sometimes emails
• Proper recording of conversation with customer in the CRM system
• Achieve / Exceed individual and team KPIs set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Any other related ad-hoc duties as assigned

Requirements:

• Possess Call Centre / Customer Service experience
• No experience are welcome to apply & training will be provided
• Good communications and interpersonal skills
• Customer service oriented
• Good team player
• Able to work independently with minimal supervision
• Able to work on weekends (Will have some weekends off)

Other Information:

• Working Hour: Office Hour / 5 Day Work Week (including weekends)
• Location: CBD
• Salary: Up to $3100/mth + OT + AWS + VB

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076