Facilities Coordinator and Receptionist
Work Dynamics - Integrated Facilities Management
About the role:
To achieve the timely and efficient delivery of Facility Management services to Client's staffs in Client’s Sites and support of their business needs in accordance with the Service Levels and Key Performance Indicators.
What this job involves:
To deliver high quality, prompt and courteous Facility Management services in support of Client's business needs in a safe working environment：
Reception - Client relation with staff and guests; Administrative works – PO and invoicing works on both client and JLL side; Regional badge operation – access control and badging for ASEAN and Korea.
- Facility management
To ensure the overall upkeep of the workplace environment including but not limited to cleaning, security, pest control, plants, repair and maintenance and etc.
Ensured Key Operations Procedures are followed to ensure service standards are maintained.
Assist to monitor the Office Facilities & Critical Environment
Assist to report and schedule contractors for preventative maintenance to limit the downtime for all critical equipment.
Assist to deal with emergency and arrange ad-hoc repair
To follow established escalation procedures and incident reporting procedures
Keep good communication with landlord and have the monthly meeting with Landlord.
FM related small project management, and event supports.
Landlord management
- Customer Service / Client Relationships
Keep good communication with on-site stakeholders.
Preparing reporting as required including monthly report and CEM KPI review etc.
Regular collect client feedbacks and organize actions
Customer complaints handling.
- Reception Front Desk Service
Represent the Client as front face of the office.
To greet clients, handle telephone call, book conference room, office equipment.
- Security management
To coordinate vendor to maintain/repair security system and CCTV system.
Responsible for Regional Badge Operation supporting ASEAN and Korea.
Badge management for SGP
Other Security responsibilities including dawn raid and etc.
- Office equipment & environment management
Ensure all office equipment, including photocopiers, fax machines, paper shedders etc. are in good working order and consumables are replenish timely
Ensure a good office environment, including arranging office ad-hoc repair, monitoring landscaping service and cleaning service
To arrange office soft service. To purchase office consumption (paper, stationery and pantry stuff etc.) and deal with printing materials. To report and submit purchase request for client approval, purchase from approved supplier and ensure they are delivery on time with accurate quantity.
To handle confidential document destruction and document archiving.
Assist for the safe keeping confidential document such as bank license and related documents.
- Vendor management
To assist with the selection of the contractors .
Monitor the contractor’s works.
Evaluate the contractors’ service performance.
- Payment/ billing management
Assist to receive and verify the monthly statement. Allocate the expenses and prepare reports to client.
Responsible for Client PO and invoicing works, and JLL PO and invoicing works
To assist update premise pool/general pool allocation key on monthly basis.
- Space management
Assist to provide the accurate seating plan to support space management on monthly basis.
Interested? An ideal candidate would need to have the following qualifications
Desired experience and technical skills
Required
- University degree
- At least 2 years experience in Corporate Facilities Management role
- Strong interpersonal skills
- Proficiency in English (spoken and written)
If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
