Location: Cedar Girls’ Secondary School, 1 Cedar Avenue, Singapore 349692
Reporting To: Administration Manager/School Leaders

Contract Duration:

• Initial Period: 17 February 2025 – 31 December 2025
• Option Year: 1 January 2026 – 31 December 2026
• Extension Option: Possible further extension of up to 12 months at the Authority’s discretion.

Working Hours:

• Mondays to Fridays: 7:15 AM – 4:15 PM (inclusive of ½-hour lunch break, including school holidays)
• Service not required on Saturdays, Sundays, and gazetted public holidays.
• Hours may be subject to changes due to exigencies of service.

Key Responsibilities:

Reception and General Office Duties:

• Manage the General Office reception counter and attend to walk-in visitors, including contractors, parents, students, and members of the public.
• Answer and direct telephone calls.
• Receive incoming mail and goods deliveries, and arrange outgoing mail for posting.

Sick Bay Management:

• Attend to students at the sick bay, administer basic First Aid, and liaise with school leaders, medical staff, form teachers, and parents when necessary.
• Maintain the cleanliness and functionality of the sick bay.

Administrative Support:

• Provide support to teachers for administrative tasks, including collation of forms, data entry, and preparation of reports.
• Assist with school events and activities as required.
• Handle the collection of forms, photocopying, laminating, and other clerical duties.
• Cover duties for the Library Officer when required.

Inventory and Procurement:

• Manage stock balance and order office supplies such as stationery, toners, and paper.
• Arrange for ad-hoc repairs and regular servicing of office equipment, including shredders and photocopiers.

Other Responsibilities:

• Collaborate with school staff and provide additional support as assigned by supervisors, the Administration Manager, or school leaders.

Qualifications and Experience:

• Minimum GCE ‘N’ Level qualification with a pass (C6) in English or equivalent educational qualifications.
• At least 3 years of experience in administrative roles (experience in school environments is advantageous but not mandatory).
• Proficient in MS Office Applications (MS Word, MS Excel, MS PowerPoint).
• Strong computer skills, including data entry and preparation of Excel spreadsheets.

• Provide good customer service to customer
• Taking order and cashiering
• Maintain cleanliness and housekeeping of work areas, equipment and adhere to health, safety and sanitation guidelines
• Clearing of plates and cutleries.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong

Zenth Infotech (S), a Tech Recruitment firm with 28 years of presence in Singapore, is looking out for a few headcounts of Customer Service Officer to be deployed in a Call Center enivironment.

Job Details

"lst level helpdesk to respond to calls
Provide first call resolution to users who called into our hotline which is public facing, advising on issues
Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact
Perform outbound calls to users who leave callback
Handle emails as assigned by team leader
Handle responses via the Chatbot

Shift Work Schdudle

1. Shift/Work schedule – 44 hours per week. 5.5 days.
2.. Candidate is expected to work on rotating shift.

3. Rotating shifts may fall on weekends and public holidays.

4. Public Holidays allownace of $100

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Working Hours: Monday – Friday (9am – 6pm)
Location: Buangkok
Salary: $2600 - $2900

Social Work Associate will be working with the youths staying in an institutional facility, which focus on community rehabilitation.

List of responsibilities, but not limited to:

• Conduct needs assessment to develop suitable programmes, developing risk assessment and manage risks involved in programmes.
• Plan for, lead and facilitate programmes- Implement appropriate assessment tools to develop and evaluate group work outcomes.
• Develop and plan group processes and specialised intervention strategies
• Facilitate, evaluate and review group therapy/therapeutic group work sessions to ensure relevance and effectiveness for the population of residents
• Apply restorative practices, including planning and facilitating a restorative circle
• Support case management, include preparing, and attending all necessary case-related meetings.
• Develop / maintain good working relationship with stakeholders, including parents and schools- Able to complete all the paperwork required.
• Able to complete all the paperwork required

Requirements:

• Diploma in Social Work with prior experience of mentoring and working with youths.
• Prior experience in working with youth-at-risk would be an advantage.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Responsibilities:

• Provide comprehensive administrative assistance in the operations of the church to serve the congregation
• Provide administrative support to various pastoral ministries, language and specialized ministries, church services, events and activities
• Update and maintain data and records, process applications and follow up on requests
• Manage bookings of the church’s facilities and coordinate with other departments to replenish relevant required resources

Requirements:

• Diploma / Degree
• At least 3 years of relevant working experience
• Proficient in Microsoft Office and familiar with various digital working tools such as Zoom, online collaboration tools etc.
• Good communication and interpersonal skills
• Able to work on weekends and some weekday evenings

Please note that only shortlisted applicants will be contacted. Thank you.

Job Description & Requirements

L2 Technical Application Support:

Job Description:

• Support large scale IT infra environment on 24/7 basis; Ready to work in shifts and standby support

• Providing technical application/architecture support to infra and application teams; Assisting with system integrations and infrastructure

• Identifying and resolving technical issues; support day to day operations

• Provide operational support like shakedown, monitoring the availability of the applications, deployment, system health check, etc

• Attend to incidents and problem resolution within stipulated SLA

• Support SRs and changes; Follow the ITSM process

• Administer and maintain the system; Maintain availability and optimal performance of the systems

• Maintaining and updating technical documents and procedures

• Support and upgrade of software (IIS, .Net Framework, 3rd party monitoring tools, etc)

• Work with the vendor like Microsoft, IBM for upgrades/issues/analysis

• Interface with different stakeholders in the project (security team, customers, infra and application teams)

Requirements:

• Good troubleshooting and communication skills

• Able to work well in a team environment

• Shift work is required for this position on 24x7 on rotational basis, including weekends and public holiday.

• 12 hours rotating shift as per duty roster (including 1 hour lunch break) including Saturday, Sunday and PH.

• 2 days work, 2 days off

Customer Service Coordinator
(Ocean Freight Department)
Basic Salary: $2,000 - $2,300 + OT + AWS & variable Bonus
Working Days: Mon - Friday 9am -6.30pm
Address: Tuas

Responsibilities:

• Provide customer service support via phone and email.
• Attend to Customer’s enquires on product, RFQ and deliveries.
• Preparing of shipping document and import/export documentation.
• Monitor and ensure outgoing shipments being delivered as prescribed.
• Monitor and ensure incoming shipments being cleared timely.
• Processing of invoice promptly.
• Extract and tabulate data for report analysis using Microsoft Office Suite.
• Performing of general housekeeping within the workplace and maintaining of a safe working environment.
• Perform any other duties as and when assigned by the Management.

Job Requirements:

• Min. 1 years of working experience in related field
• Proficient in MS office
• Able to commit OT as and when required

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

HENRI (French Wine Bistro & Bakery)

Part Time Service Crew

Singaporean & PR

Salary Range : hourly rate $13

Location : 39 Kreta Ayer Road Singapore 089002 (nearby Maxwell MRT)

Working Day : 3 to 5 days a week (Commitment period at least 3-6 months)

Working Hour: 1700-2200 (30 min break)

Responsibility:

- Sale and packing of displayed baked goods

- Cashiering duties

- Taking orders from customer via tablet.

- Serve the dish to the customer's table

- Operate espresso machine (training provided)

- Take instructions from Sous chef, CDPS

- Maintain positive attitude and establish team work with co-worker

Interested applicants, can send resume to [email protected] or apply via WhatsApp +65 8802 1303

We regret that only shortlisted candidates will be notified.

Job Description

We are looking to recruit committed individuals who have to serve together as a team to mentor children aged 7 – 12 by providing quality after-school care support in a homely environment.

You will play an active role in identifying the needs of the children and to support their learning and holistic development through the following:

• Supervising and guiding the children with their homework

• Planning and delivering programmes, such as character development programmes

• Organising enrichment workshops that can help promote the overall development of the children

• Curate creative activities to develop skills and expand mindsets in the areas of innovation, critical thinking and problem-solving skills.

• Engage children in outdoor play that serves to build psychomotor skills

As a significant adult figure to the children, you will be engaging with parents and caregivers as well as leveraging on resources in the community, for the well-being of the children.

If you have passion for children, understand the current issues facing children during this post pandemic environment, and want to take up the challenge

Other Requirements

• At least A-level or a Diploma in relevant discipline

• Preferably, WSQ Student Care certification

• Prior work experience with children with special needs is a plus

• Those without qualifications but have relevant working experience will also be considered

• Good team player

• Good communication skills

33hrs per week / 6 hours per day

Phillips 66 & YOU - Together we can fuel the future

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence. Phillips 66 was recognized by Forbes as one of “America’s Best Employers” in 2021.

Learn more about Phillips 66 by visiting phillips66.com/about.

Position Details:

Reporting to the Director, Global Marine Operations, the Operations Support Analyst is responsible for understanding system-based Operations work processes and owning the resolution of any process gaps. The Analyst is expected to resolve transactional process and system issues within the IMOS system, deliver training to voyage coordinators to reinforce processes, refine processes when needed, manage relevant documentation, and work collaboratively with the BI & IT organizations to design, manage, and deliver system-based solutions where appropriate. The Analyst will also act as vacation backup for Voyage Coordinators. The primary internal stakeholders for this role are Marine Operations, Marine Chartering, Freight Services, Marine F&PA, and Commercial Schedulers.

Primary Responsibilities:

• Own and manage all Marine Operations system based work process, most notably IMOS transactional processes. This activity includes understanding both the system and work processes, understanding process/Veslink errors, and recommending permanent fixes.

• Resolve errors related to data submissions to/from external and internal systems designed for Marine operational use (ex. IMOS, Veslink Support, SEDNA)

• Act as substitute/vacation relief for Voyage Coordinators.

• Manage Delivery/Re-delivery process of Time Charter assets.

• Manage and participate in On-Call Incident Response Duty.

• Own transactional relationship with Hub Agents. Work with Voyage Coordinators and Director, Global Marine Operations to ensure KPI issues are addressed and promote a high level of service from these companies.

• Lead testing efforts for system upgrades, including building workplan and schedule, onboarding testers, assessing results, working system fixes with vendor, and managing implementation activities.

• Act as subject matter expert resource for Marine F&PA and Freight Services (Accounting). Address SAP/IMOS interface issues and resolve through training and system design.

• Assist as needed in projects within the Marine Strategy area.

• Work on other continuous improvement projects (ex. IMOS, SEDNA) as required.

Basic / Required Qualifications:

• Bachelor’s degree

• Strong systems aptitude

• Strong analytical skills

• Effective problem solving skills

• Strong facilitation, planning, and organizational skills.

• Excellent communication and teamwork skills with preference for action, accountability, and developing alternatives.

Preferred:

• Basic understanding of Commercial and Marine business processes

• System/scenario modeling experience

• Prior experience in Marine Operations

• IT Business Analyst experience

• Proficiency in Alteryx and Tableau tools

• Intermediate proficiency in Microsoft Office, including Excel and PowerPoint

• Demonstrated ability to synthesize information into specific, measurable and actionable items.

We regret to inform that only shortlisted candidates will be notified.

Phillips 66 International Trading Pte Ltd adopts the Tripartite Standards and is committed to be a fair and progressive employer.

Roles & Responsibilities

SENIOR/ STAFF NURSE

You will be responsible for delivering specialized direct and indirect nursing care, as well as patient education, through the management, coordination, and evaluation of care activities for patients undergoing endoscopy and radiology procedures. Your role includes in collaborating with other staff nurses and guide other junior team members to ensure optimal patient outcomes and experiences.

Job Description:

1. Conduct objective assessment, evaluation, and documentation of patients' conditions.
2. Perform complex or simple procedures, both non-invasive and invasive, within your scope of duties.
3. Assist radiographer in positioning patient for the scans and administering the IV contrast.
4. Ensure the safe transfer of patients pre-operatively from reception/recovery to the procedure room and vice versa.
5. Assist in cardiac monitoring services; ECG, Treadmill ECG, 24Hr Holter/BP Monitoring
6. Prepare and register patients for endoscopy procedures, including setting IV cannula, venipuncture and preparing IV medications and sedations when necessary.
7. Uphold and maintain sterility and aseptic techniques during procedures.
8. Chaperone our GP doctor during consultation when necessary.
9. Adaptable and flexible to do basic front-counter duties and adhoc tasks such as registering patients, vital signs taking and billing patient.

Job Requirements:

• Diploma/Degree in Nursing
• Registered Nurse with the Singapore Nursing Board
• Preferably 2 years of experience in an acute care hospital setting
• Able to communicate basic or fluent in mandarin
• Singaporean/PR
• Strong clinical skills and knowledge
• Good interpersonal and communication skills
• Effective team player

*Only shortlisted candidates will be notified.

Responsibilities:

• Attend to Customer Enquiries through email correspondences and phonecalls (local and overseas)
• Prepare Quotations and follow-up on parts and service delivery
• Liaise with 3rd party logistics on shipment information

Key Requisites:

• At least a year of related work experience. Fresh Graduates are welcome to apply
• Good communication and interpersonal skills
• Proficient in MS Word/ Excel

Position is open to Singaporeans only.

We thank you for your interest and regret that only shortlisted candidates will be notified.

Summary :

• Salary $2200
• 5 Days (Include weekends & PH)
• Shift Rotation
• No experience needed, full training provided
• Location: Changi Airport
• Mass & Immediate hiring!

Job Scope :

• Carry out counter check-in responsibilities.
• Verify the validity of flight tickets and travel documents for flight eligibility.
• Process and issue boarding passes to passengers.
• Assist passengers with self-check-in kiosks and automated bag drop kiosks.
• Ensure the accuracy of boarding pass details and confirm that the passenger's name on the passport matches the boarding pass for the departure flight.

Job Requirement :

• Candidates with no experience are welcome to apply, training will be provided.
• Candidates with concierge / customer service / retail or relevant experience will have added advantage.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Yong Pei Pei (R24124478)

• Well Established Company
• Basic $4000 - $5500 + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Jurong East
• Working Days: Monday to Friday
• Working hours: 8.30am to 5.30pm
• TRAINING PROVIDED

Job Responsibilities:

• Planning / Assign sub-contractors and manpower for the maintenance work and from project handover
• Supervising & Managing of Sub-contractor to carry maintenance & servicing works
• Plan and schedule Preventive Maintenance
• Perform routine check, system back-ups & restoration, troubleshooting and upgrading / improvement of system to ensure optimal functioning of BMS/DCS/PLC/SCADA System
• Record servicing & maintenance data and generate service report
• Provide Technical / Operational guidance, engineering solution to the Maintenance Site Facility Management
• Others ad hoc duties as assigned

Job Requirements:

• Minimum Diploma or Degree in Mechanical / Mechatronic / Electrical Engineering or equivalent
• Knowledge on BMS / PLC / HVAC will be a plus point
• Training provided for those without/lesser experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Our company is searching for a motivated and experienced a service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.

Responsibilities:

• Supervising day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Creating effective customer service procedures, policies, and standards.
• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Implementing an effective customer loyalty program.
• Maintaining accurate records and documenting all customer service activities and discussions.
• Assessing service statistics and preparing detailed reports on your findings.
• Managing the approved budget of the customer service department.

Qualifications:

• Proven experience in a customer service position.
• Proficiency in Microsoft Office
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.

Responsibilities:

• Shoot and edit videos related to church life, church events and campaigns to be used across all media platforms
• Collaborate with project committees, departments and editorial teams to brainstorm and create video content
• May be assigned to travel overseas for video shoots

Requirements:

• Diploma/Degree in Film Production / Film, Sound and Video, Mass Communication preferred
• At least 1 year relevant experience
• Proficient in creative software such as Adobe AfterEffects & Premiere Pro
• Proficient in splicing, motion graphics, audio balancing and color correction
• Possess good videography skills
• Able to work well in a team

Please note that only shortlisted applicants will be contacted. Thank you.

We are looking for enthusiastic, reliable, and customer-focused Bar Service Staff to join our team! As a member of our bar service team, you’ll be responsible for ensuring customers have an exceptional experience while maintaining a clean and organized bar area. If you thrive in a fast-paced, high-energy environment and love providing excellent service, we’d love to hear from you!

Requirements:

• Age: Must be at least 18 years old (or legal age to serve alcohol in your jurisdiction).
• Customer Service Skills: Must have a friendly and positive attitude, with a strong commitment to providing outstanding service.
• Communication: Ability to communicate clearly and efficiently with customers, bartenders, and team members.
• Teamwork: Willingness to work closely with bartenders and fellow staff to ensure smooth operations and a positive guest experience.
• Multitasking: Ability to handle multiple tasks at once and work efficiently in a busy bar environment.
• Attention to Detail: Ensure all drinks and food orders are accurate and served promptly.
• Physical Stamina: Ability to stand for long periods, lift trays, and carry drinks/plates in a fast-paced setting.
• Previous Experience: Experience in bar service or customer-facing roles is a plus, but not required. Training will be provided.
• Knowledge of Alcohol & Beverages: Basic knowledge of common alcoholic and non-alcoholic beverages is preferred, but we’ll train the right candidate.
• Flexibility: Must be available to work evenings, weekends, and holidays, as needed.
• Food Safety & Alcohol Laws: Knowledge of basic food safety and local alcohol regulations is a plus.

Key Responsibilities:

• Serve drinks and food to customers in a professional and friendly manner.
• Maintain cleanliness and organization of the bar area, including clearing empty glasses and bottles.
• Assist bartenders in preparing ingredients and garnishes.
• Process transactions and operate the POS system accurately.
• Handle customer requests, answer questions, and resolve issues to ensure customer satisfaction.

Responsibilities:

• Analyse financial markets and update on the impact on the Church’s investments
• Source for suitable financial solutions and recommend prospective investments for decision-making
• Perform analysis and due diligence on the Church’s investments
• Review financial risks and credibility on financial institutions and counterparties
• Contribute to the development of the Church’s investment strategy
• Prepare documentation of processes, policies and procedures pertaining to the Church’s investments
• Ensure that the Church’s investments are in compliance with investment policy and guidelines
• Compile financial data and prepare monthly investment performance reports
• Conduct meetings to provide monthly updates on the Church’s investments to management
• Prepare cashflow forecast and recommended proposals for the Church
• Maintain records of authorised signatories and liaise with financial institutions on treasury and investment activities
• Liaise with internal and external auditors pertaining to investment activities
• Take on Secretary role for Investment Committee
• Assist in day-to-day finance related activities and any other ad-hoc duties as assigned

Requirements:

• Degree in Accountancy, Business, Economics or Finance. CA/CPA/CFA/CAIA qualification would be an advantage
• Minimum 5 years of relevant experience
• Good knowledge of financial markets and products
• Excellent research and writing abilities
• Proficient in data collection and analysis
• Excellent verbal, listening and written communication skills
• Good analytical, problem solving and decision-making skills
• Ability to work independently and as a team member
• Knowledge of general accounting principles, regulatory standards and compliance requirements
• To be updated with new developments and changes in the accounting policies & guidelines
• Stay up-to-date on the latest economic and market conditions so as to be able to detect trends early and evaluate investment potential

Please note that only shortlisted applicants will be contacted. Thank you.

Responsibilities:

• Teach Graduate and Undergraduate courses
• Deliver learning in face-to-face, online, and hybrid modes
• Supervise and participate in student activities
• Perform administrative tasks when assigned
• Contribute to the vision, mission and goals of the College

Requirements:

• Doctoral degree in Biblical Studies or Systematic Theology
• At least 3 years of experience in teaching
• Familiarity with educational technology or willingness to learn
• Active engagement in Christian ministry
• Embrace TCA College’s distinctives and statement of faith

Please note that only shortlisted applicants will be contacted. Thank you.

Responsibilities:

• Maintain and steward all of church’s properties including interior and exterior of buildings, ground landscapes, equipment, plants, and vehicles
• Supervise, manage and work closely with security guards and cleaners
• Supervise and ensure proper works are carried out by external contractors
• Ensure proper protection before commencement of works and clean up after
• Conduct periodic checks and reports on existing plants, machineries and facilities, plants and landscape
• Implement maintenance schedules including hands-on preventive and corrective maintenance of all M&E plants and equipment, sanitary and plumbing works and other building works
• Supervise and coordinate installation of new equipment and in-house upgrading projects and renovation works to ensure compliance with by-laws
• Review and make constant improvements to facilities
• Keep and update inventory records of assets
• Prepare contractors’ and suppliers’ payment claims
• Submit weekly, monthly and urgent maintenance reports
• Review, request and recommend renewal of existing contracts or new service quotations
• Supervise and ensure proper allocation of storage space and control of usage of storage throughout the organization
• Manage facility bookings and control building automation for locking and unlocking as well as activities of rooms/hall, doors and air-conditioning systems
• Supervise and ensure submission of defects listing and works requiring repairs
• Supervise the preparation of facilities or decors/fixture for all church events/ weddings and festive seasons, including arranging of chairs and setting up stage

Requirements:

• NTC2 qualification or equivalent
• At least 3 years of relevant experience
• Relevant knowledge in computing, M&E and facilities management

Please note that only shortlisted applicants will be contacted. Thank you.

Responsibilities:

• Ensure accurate and timely month-end and year-end closing of accounts
• Perform monthly reconciliations and prepare schedules, reports and variance analysis
• Ensure accounts prepared are in compliance with accounting principles and guidelines
• Prepare budgets, monitor and update on budget utilisation
• Prepare GST returns and administer all matters pertaining to Withholding Tax and Property Tax
• Prepare documentation of processes, policies and procedures
• Monitor operating cashflow requirements and prepare cashflow forecast
• Maintain records of authorised signatories and liaise with banks on treasury activities
• Work with business units and IT consultants in system implementation and integration projects
• Liaise with internal and external auditors to co-ordinate and manage audit timelines
• Assist in tenancy management to review and maintain all leases and contracts
• Assist in day-to-day finance related activities and any other ad-hoc duties as assigned

Requirements:

• Degree in accountancy or professional qualification
• Minimum 5 years of relevant experience
• Knowledge of general accounting principles, regulatory standards and compliance requirements
• High degree of accuracy, strong attention to detail and confidentiality

Please note that only shortlisted applicants will be contacted. Thank you.

Your Career

The Palo Alto Networks Global Customer Services (“GCS”) organization plays a pivotal role in safeguarding businesses against evolving cyber threats.  We match our best-in-class cybersecurity product portfolio with our industry-leading services portfolio including Professional Services, Customer Success and Technical Support to ensure customers have a seamless experience to drive optimal security outcomes for their business. We guide customers up the security maturity curve and continuously support them when, where, and how they need it - keeping their business safe.

As the Senior Manager - Global Customer Services Operations, JAPAC at Palo Alto Networks, you will play a crucial role in designing and implementing new processes to support the growing and transforming organisation; and enhancing the efficiency and effectiveness of the GCS organization across our JAPAC region which includes Technical Services, Account Health management and Support teams. This leader will perform data analysis and provide relevant, proactive insights to aid the Vice President of Global Customer Services (JAPAC) and their leadership team manage the day to day business to meet and exceed their business objectives.  

This leader will also be accountable for establishing robust operating rigor and driving initiatives to maintain high standards across the region and the global GCS team, aligned with the company's commitment to unparalleled service delivery. 

As the Global Customer Services Organization undergoes transformational changes to adapt to evolving market dynamics and customer expectations, this leader will play a crucial role in supporting process re-design and operationalization initiatives. This role requires a forward-thinking individual capable of driving innovation and piloting programs to enhance the efficiency and effectiveness of overall customer satisfaction and business performance.

Your Impact

Strategic Alignment and Operational Cadence: 

Align the theater operating cadence with GCS’ overall vision and strategy. Define and manage schedules for key meetings, ensuring focus on strategic priorities, key metrics, alignment to global programs, problem-solving and process excellence.

Performance Analysis and Reporting: 

Regularly analyze baseline data to identify trends, patterns, and areas for improvement, translating insights into actionable recommendations into both strategic initiatives and routine operations. Develop and implement robust data analysis frameworks to assess team efficiency, business performance metrics and global customer services initiatives against established KPIs. 

Regularly prepare and distribute reports and dashboards that provide senior stakeholders with a clear and data-driven perspective on key trends and indicators.

Feedback and Improvement: 

Establish a feedback loop with Support Delivery Managers and Engineers for insights into customer issues and bottlenecks. Utilize this feedback to iteratively improve meeting structures, communication channels, and overall operational processes.

Process re-engineering and Pilot Programs:

Drive the operationalization of redesigned processes, ensuring seamless integration into day-to-day activities and alignment to global policy, process, systems and tools. Identify opportunities for pilot programs aimed at testing and implementing innovative approaches to customer success operations. Work cross-functionally to conceptualize, launch, and evaluate pilot initiatives, leveraging data and feedback to inform broader operational strategies.

Predictive Analytics:

Explore the integration of predictive analytics to anticipate customer needs and proactively address potential challenges. Utilize data models to forecast future trends and recommend preemptive actions to enhance customer success outcomes.

Collaboration and Cross-Departmental Engagement: Foster collaboration between different departments including: Go-to-Market organization, Renewals teams and Sales Operations, ensuring representation in relevant meetings and initiatives. Be the connective tissue for JAPAC into the other GCS theatres and Global Technical Services Operations teams.  Foster collaboration and information-sharing across global teams to drive a cohesive and unified customer success approach.

Adaptability and Flexibility: Build flexibility into operations to adapt to changing business conditions and priorities, while defining and tracking key metrics and KPIs in line with organizational goals.

As a Service Delivery Executive, Infrastructure Support, you will oversee the Integrated Services Desk team, serving as the primary point of leadership for desktop support operations. The Team Lead is responsible for ensuring prompt, efficient assistance to customers across a variety of IT topics and issues, while also maintaining high standards of service delivery. Key responsibilities include managing team performance, enhancing operational processes, and ensuring that service desk operations adhere to established standards and best practices

What will you do? 

• Leadership and Team Management: Direct and oversee the Service Desk team, ensuring high levels of technical support and customer service. Lead by example to motivate team members towards achieving individual and team objectives.
• Strategic Oversight: Develop and implement strategies to enhance the efficiency and effectiveness of first call resolution (FCR), including optimizing call and email response times. Evaluate team performance metrics and conduct regular review sessions to identify areas for improvement.
• Incident Management and Escalation: Oversee the process of incident classification, prioritization, and escalation to 2nd level resolver groups. Ensure a streamlined workflow and maintain clear communication channels between all involved parties.
• Quality Assurance and Training: Monitor and evaluate the quality of support provided by the team. Identify training needs and organise sessions to address skill gaps, ensuring the team remains proficient in the latest technologies and service management processes.
• Customer Relationship Management: Maintain a proactive relationship with customers, providing them with regular updates on incident resolutions and gathering feedback to drive continuous improvement.
• Reporting and Documentation: Generate comprehensive reports on team performance, incident trends, and resolution statistics. Ensure all incident documentation is accurate, complete, and adheres to service level agreements (SLAs).
• Crisis Management: Lead the response to critical incidents, ensuring swift action and communication. Coordinate with internal teams and stakeholders to minimize impact and conduct post-incident reviews to prevent future occurrences.

Job Highlights:

Nearest MRT: Upper Thomson

Working hours: Monday - Thursday: 8.30am - 6.00pm, Friday: 8.30am - 5.30pm

Salary: up to $2,390 per month

Contract duration: 12 months

Job descriptions:

• Handles feedback pertaining to Vocational Licencing Matters (outbound calls and emails)
• Comfortable in speaking to members of public
• To work closely with both internal and external stakeholders to resolve feedback
• Familiar with common office tools such as Microsoft office, outlook etc
• Follows guideline on feedback handling

Job requirements:

• Only Singaporean.
• Minimum Diploma in any related discipline.
• Proficient in Microsoft Office.
• Mandarin speakers required to liaise with elderly and foreign driver.

Interested candidates please click “Apply Now”. We regret to inform you that only shortlisted candidates will be contacted for further interviews.

Rachel Tham Pei See

R23114253

BGC Group Pte Ltd (Outsourcing )

EA 05C3053

Job Description:

You will provide quality and personalized one-stop information service for the clinics. This includes handling general enquiries and managing outpatient appointments through phone, email, web chat, as well as other online platforms

Job Responsibilities:

· Answer high-volume inbound calls and respond to inquiries related to day surgery and/or imaging services.

· Manage all dial in booking and WhatsApp/online scheduling.

· Schedule appointments and manage patient records accurately.

· Address patient’s concerns with empathy

· Collaborate with medical staff to resolve issues efficiently.

· Maintain confidentiality in compliance with PDPA regulations.

· Support administrative work and other duties as assigned.

Job Requirements:

· Minimum GCE O Levels with at one year experience in a customer service role.

· Experience in call centre, customer service or healthcare industry will be advantageous

· Excellent team player with strong interpersonal and communication skills

· Customer-oriented and highly adaptable in a dynamic and fast-paced environment

· Proficient in Microsoft Office applications

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.