JOB SUMMARY

Reporting to the Front Office Manager, the Guest Service Agent is the first point of contact for the guests and will support in managing the day-to-day operations in the reception area to ensure that guests feel welcomed.

MAIN RESPONSIBILITIES

• Provide quality service to the guest by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Provide a creative experience to all guests
• Ensure all guests are welcome/farewell in a personalized manner; VIPs to be escorted to the room to introduce hotel facilities
• Assist guests in the lobby during busy periods and whenever required
• Collect guest feedback in the lobby when the opportunity arise, and update all the Guest Comments in the Opera Guest History.
• Ensure that the welcome drink corner is always clean and ready and the lobby is neat at all times
• Maintain strict security procedures with accounting procedures, issue of room keys and guest confidentiality.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Carry out reception duties as required
• Provide a smooth and timely check in/out for all guests
• Ensure that guest request/s are being followed up promptly and efficiently throughout their stay; following up with traces
• Provide all guest with accurate and in-depth information upon their request; good knowledge of products, services, pricing, special promotional offers and special events

REQUIREMENTS

• Diploma in Tourism / Hospitality Management
• Preferably 1 year of experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

Join our team as a Salon Manager and take your career to the next level in a vibrant and dynamic environment!

Requirements:

• Proven experience as a Salon Manager or in a similar leadership role.
• Strong organizational, interpersonal, and communication skills.
• Ability to inspire and lead a team to achieve goals.
• Passion for the beauty and wellness industry.
• Knowledge of salon software and scheduling systems is an advantage.

Roles and Responsibilities:

• Leadership & Team Management
• Operations Management
• Customer Engagement
• Sales & Marketing
• Financial Oversight
• Training & Development
• Problem Solving

We Offer:

• Competitive salary package within the range of SGD 6,200 - SGD 9,800, commensurate with experience.
• Opportunities for professional growth and career advancement.
• A supportive and friendly work culture.
• Discounts on salon services and products.

• Deliver high standard of nursing care to our renal patients.
• Perform initiation of dialysis, patient and machine monitoring during dialysis, and termination of the dialysis procedure.
• Nursing intervention to avoid complications, decreasing the need for hospitalisations.

Requirements:

• SNB Registered
• Diploma in Nursing with relevant working renal experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

The KOPI & TARTS team is looking for enthusiastic individuals who are ready to brighten up someone’s day! From serving customers with a smile, to baking pastries with a heart; our team wants you!

Job description:

• Attending to customers' ordering of food and beverages.

• Willing to acquire new skills in brewing of Kopis' and Tehs', according to the Company standards.

• Compliance with SFA safety and hygiene standard and MUIS Halal requirements.

• Assist in daily operations of the store, ensure cleanliness at all times.

• Perform other duties as assigned by the management and supervisors.

• Comfortable in doing simple baking and light cooking at the premises.

• Willing to work shifts and weekends (according to the operational hours of the assigned outlets).

Pre-Requisites:

• Pleasant personality
• Willing to learn
• Good communication skills
• Able to work in team
• Able to work on weekends / Public Holidays / Shift Work

5 days work week is available at these locations: - New Tech Park, SingPost Centre, Jurong Point and City Square Mall, Suntec City Mall ( off 1 weekday and 1 weekend)

Other locations are available too!

Full-Time - 6 days work week

Part-time positions (minimum 22 hours per week) are also available from $10/hr onwards!

How to apply:• Walk in at any of our outlets or whatsapp us at 87986031 to fill up the application.

ROLES AND RESPONSIBILITIES

As a Global Operations Centre (GOC) Support Specialist, your primary responsibility is to support network operations, server hardware and alerts from the data centre facilities. You’ll work in a 24/7 shift-based environment, ensuring timely responses, incident resolution, and adherence to service level agreements (SLAs). Here are the key tasks:

Network Monitoring and Operations:

• Manage tier-1 network monitoring round the clock.
• Monitor the performance and health of data centre, networks and hardware systems.
• Identify potential issues and troubleshoot technical problems promptly to minimise downtime.
• Log, update, and progress tickets to resolution.
• Collaborate with cross-functional teams to deploy, repair, and maintain data centre infrastructure.

Incident Management and Escalation:

• Follow escalation procedures during critical incidents.
• Act as the point of contact for significant events or technical escalations.
• Coordinate and supervise data centre maintenance efforts, collaborating with internal and external parties.

Documentation and Communication:

• Compile daily monitoring and operational tasks into documents.
• Ensure compliance with physical security procedures, including visitor management and equipment movement.
• Maintain access logs and service reports.
• Track equipment movement in and out of data centres and warehouse facilities.

Quality Assurance and Assessment:

• Ensure subcontractors deliver quality services and meet contractual obligations.
• Conduct routine assessments of data centre infrastructure systems and critical facilities.
• Perform other duties as assigned by line managers.

SKILLS AND EXPERIENCE

• Holds a Diploma or Professional certification in Electrical, Mechanical, Computer Science/ Information Technology or possesses equivalent experience.
• At least two years of working experience in Data Centres or 24/7 critical environment management.
• Able to work shifts, including weekends and public holidays.
• Proficient in network and server hardware troubleshooting.
• Basic understanding and experience with electrical and mechanical systems commonly used in a Data Centre.
• Have working knowledge and experience with monitoring & ticketing tools.
• Possesses a working knowledge of physical IT infrastructure components.
• Comfortable working on rotating shifts.
• Demonstrates good problem-solving and communication skills.

Job Scope & Responsibilities:

• Excellent experience with supporting Windows 10
• Experience with a previous large scale Windows migration project a plus
• Have worked on Tickets and Requests Tools, has knowledge of Quality parameters SLA and tickets SLA,
• Ability to cope under pressure, Pay great attention and follow the instructions provided.
• Flexible to provide Branch & Weekend Supports
• Excellent customer facing skills, communication skills, comfortable working with all different levels of staff
• Minimum 3 year experience

Job Title: Customer Service Executive

Location: East Singapore

Employment Type: Full-Time

Working Hours: Monday to Friday, 9:00 AM to 6:00 PM

Salary Range: $2,400 - $2,800

Job Description

We are seeking a self-motivated and independent Customer Service Executive to join our dynamic team. Reporting directly to the Team Manager, you will play a vital role in ensuring smooth operations and exceptional service in the air and sea logistics domain.

Key Responsibilities:

• Handle bookings for both air and sea logistics.
• Liaise with air and sea carriers to ensure seamless service coordination.
• Communicate effectively with customers to address inquiries and provide updates.
• Manage sea documentation tasks, including bookings and Bill of Lading (BL).

Requirements:

• Minimum GCE ‘O’ Level qualification.
• Strong command of written and spoken English.
• Proficient in Microsoft Office applications and email communication.
• Residing in the East(Tampines, Bedok, Pasir Ris, Hougang, Sengkang).
• Self-motivated with a passion for learning and handling responsibilities independently.
• Knowledge in air and sea logistics is advantageous.
• No Experience is welcome as long as you are willing to learn

Additional Information:

• Convenient access via bus services: 9 (Bedok Interchange), 19 (Tampines Interchange), and 89 (Hougang/Sengkang via Pasir Ris Interchange).

Why Join Us?

• Competitive salary package.
• Opportunity to work in a supportive and dynamic environment.
• Career growth in the logistics industry.

Ready to take the next step in your career? Apply now and be part of our growing team!

Aventir Group Pte Ltd

EA License: 24C2542

Job Description

• Provide excellent customer service, liaise with clients through e-mail and phone.
• Using SAP system to key in Sales Order, purchasing order, invoicing
• Follow up and to monitor delivery of outstanding customers’ orders and provide customer support for shipments
• Responsible for daily order processing, purchasing, invoicing
• Prepare Shipping documentation (Import/ LC/ documentation/ Bill of Lading/ AWB)
• To co-ordinate with factory team for production progress and export/import shipment preparation
• Send all necessary information and documentation to clients / agents / sea companies / forwarders accurately and on a timely basis
• Training will be provided

Requirements

• Minimum GCE N or O level / Diploma in any discipline
• Responsible, positive attitude, be able to work independently and as a team player
• Basic computer literacy and good knowledge in Microsoft office.
• Proficiency in Microsoft Excel and Word etc.
• Min 1 year experience in customer service or logistic/supply chain/shipping industry would be an advantage.
• Entry level candidates without experience will be considered to apply as training will be provided.
• To handle queries and concerns from English and Mandarin speaking counterparts in regards with the documents related matter and to liaise with peer base in Taiwan and China

Vwalla is expanding and we are looking for a dedicated and motivated individual to represent us as our Sales Support Coordinator.This position is to replace an internal promotion, training will be provided

Job Responsibilities:

Handle sales enquires through online channels / email / phone / showroom walk-ins
Create and send quotations / invoices based on salespersons' and customer’s requirements
Monitor, track and follow up on inquiries, sales quotations and orders
Liaising with delivery / installation team to ensure smooth and timely execution of deliverables
Monitor, track and maintain warehouse stock levels
Prepare samples to send out to partners / clients
Perform any other ad-hoc duties assigned

Job Requirements:

Working Hours 10am-7pm, Wednesday to Sunday
Off on Monday, Tuesday and Public Holidays
Proficient in MS Word and Excel
Experience in sales support role will be an advantage
Preferably can join immediately or within short notice
Good communication, administrative and organisational skills
Good attitude with a willingness to learn and be a team player

==

Interested candidates are invited to email detailed resume stating your educational qualifications, work experience, present and expected remuneration by clicking "Apply Now".

Job Description:

• Develop and deliver evidence-based educational programs
• Create and conduct orientation programs for new hires and ongoing competency-based training for current staff, ensuring alignment with local guidelines and best practices.
• Ensure educational content is updated regularly compliance with MOH regulations.
• Provide hands-on training and clinical supervision, ensuring nursing staff are equipped to deliver high-quality care
• Facilitate case discussions, simulations, and workshops to promote clinical excellence and critical thinking.
• Mentor and guide nursing staff in their professional development, encouraging continuous learning and the pursuit of advanced certifications.
• Utilize data, feedback, and insights to refine educational programs and address any gaps in knowledge or performance.
• Participate in audits, reviews, and MOH inspections to assess the effectiveness of training programs and their impact on patient outcomes.
• Serve as a resource and role model for nursing staff, promoting a culture of continuous learning and excellence
• Work closely with nursing leadership, interdisciplinary teams, and external partners, including government agencies, to coordinate educational efforts and align with national healthcare priorities.
• Represent the nursing education department in meetings, committees, and professional forums
• Maintain accurate records of educational activities, staff competencies, and certifications, ensuring they meet MOH requirements.
• Ensure compliance with all relevant Singaporean healthcare regulations and accreditation standards.
• Prepare reports and presentations on the outcomes and impact of educational programs for internal and external stakeholders.

Job Requirements:

• Bachelor’s degree in Nursing (BSN) and relevant post-basic advanced certificates are required; Master’s degree in Nursing, Education, or a related field preferred.
• Current Registered Nurse (RN) license recognized by the Singapore Nursing Board.
• Certification in Nurse Education (e.g., CNE) or equivalent is preferred. Advanced training certificates (e.g., ACLP) are an advantage.
• Prior experience in nursing education or staff development

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

The Receptionist cum Admin Assistant is to provide excellent customer service to guests and the general public and perform office administrative duties at the THKMC CS office.

Receptionist Duties

• Greet and attend to guests and visitors at THKMC CS with a positive and helpful attitude
• Handle phone calls and follow up on enquiries promptly and in a professional manner
• Sorting and distribution of mails
• Ensure the reception area and meeting rooms are kept tidy and clean, with sufficient amenities provided.

Office Administrative Duties

• Order of office supplies. Eg stationery, pantry snacks etc
• Issuance of stationery to staff
• Updating of CS staff and Centre directories
• Arrangement of courier service
• Any other administrative duties as and when assigned

• Minimum ITE Graduate with 2 years of relevant experience
• Well-groomed with a pleasant disposition
• A team player with a good attitude and interpersonal skills
• Excellent communication skills and able to provide good customer service
• Proficient in Microsoft Office especially Power Point, Excel, Word and IT savvy

Working Location: SUBWAY Oasis Terraces 681 Punggol Drive #01-14 Singapore 820681

Contact Person: MS Jasmine (93831540)

Part Time Available: $11/hr

Able to commit at least 3 consecutive months.

^One-time bonus of $200 after 6 months consecutive work

A. 5hrs a day + 30 mins break, 4 days per week: (4:30PM to 10:00PM Shift)

B. 7hrs a day+ 45mins break(meal provided), 5 days per week: (2:15PM to 10:00PM Shift)

Job Responsibilities:-
- Serve the customer according to SUBWAY standard

- Food preparation including bread and cookie baking
- Ensure food storage and preparation areas are maintained according to Health and Safety and Audit standards
- Comply with Food Code of Practice
- Complete daily and weekly cleaning schedules
- Follow security and safety procedures
- Maintain a safe working environment for employees and customers
- Work as a team member
- Deliver a high standard of service when dealing with products, sales and catering for customer needs

- Opening/Closing the shop

Responsibility

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Requirement

• Strong written, oral communication skills and able to manage user.
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment
• SQL, Unix, Windows, MS office

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

Job Summary

Bacha Coffee is hiring a Customer Service professional to handle all incoming customer inquiries and calls in regard to our Brand, products, and eCommerce orders via Brand.com as well as pure player eCommerce marketplaces.

The role requires knowledge of the online luxury retail business and a solid foundation of quality service standards.

Primary Relationships

The position reports to the eCommerce Manager.

Within the organisation, this position has primary working relationships with the eCommerce team, IT and Warehouse teams, as well as staff with similar positions within partner and franchise organisations.

Outside the organisation, the position coordinates primarily with vendors and service providers (marketplace enablers, third-part logistics providers etc.) as well as customers from online and social media platforms.

Responsibilities

• Manage engagement with customers to ensure care is taken to uphold the best standards of service including response time, quality of replies, follow up, etc.
• Handle all incoming calls and customer inquiries via Brand.com and any other channels, responding in a professional manner, and helping customers to resolve their issues. Ensuring that queries are replied within 1 business day.
• Be able to provide information about Bacha Coffee’s products and services when necessary.
• Initiate email correspondence with customers, when required.
• Liaising with external partners, such as third-party logistics providers, to ensure timely deliveries.
• Ensure availability during non-office hours during peak sales periods to assist when required with mega campaign order processing and customer service.
• Monitor customer inquiries, and provide insights into customer behaviour and suggest improvements to increase customer satisfaction, engagement and commercial opportunities.
• Working internally and with external teams to ensure that strong relationships are built and maintained with high-net-worth customers to enhance their experience with Bacha Coffee.
• Assist in developing and implementing customer service policies, procedures and standards to ensure that Bacha Coffee’s standards and quality are consistently upheld.
• Monitor response times, customer recovery standards, ensuring that targets and KPIs are met.
• Coordinate and communicate with internal teams, including the digital warehouse, to ensure that customer queries and issues are resolved promptly, with quality.
• Utilise customer care systems or other tools to follow up, close cases, and proactively outreach to customers when required.

Requirements

• Minimum 3 – 5 years of working experience in a customer service role.
• At least 2 years of working experience in online D2C.
• At least 2 years of experience operating pure player marketplace backend systems.
• Strong communication and interpersonal skills, with an excellent command of English
• Meticulous, adaptable, possess an eye for detail and the ability to work independently in a fast-paced environment.
• Proficient with MS Office applications.
• Experience in mentoring team members is a plus.
• Experience in utilising customer care management tools is a plus.
• Positive character who is able to pivot across multiple tasks.

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

• Create a secure environment for children through enhancing trusting and respectful relationships with them.
• Prepare learning materials and conduct age-appropriate programmes
• Provide a positive learning environment and ensure the well-being and safety of the children
• Enrich children’s learning through co-designing and implementing developmentally appropriate and culturally appropriate curricula.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong

At Curos we strive to grow every aspect of a child. This means we develop not just the cognitive aspects but the character, life skills and STEM exposure too. As a Senior Student Care Teacher you will be:

Responsible for the operations of the centre

• Responsible for the planning and preparation of lessons
• Responsible for the execution of lessons
• Responsible for reporting on progress of each child under their care
• Teach and help children with homework, ensuring that all homework is completed by the end of the week
• Build relationships with children and parents
• Complete administrative tasks to support the running of the centre e.g. attendance, reporting etc.
• Assist in maintaining the safety and effectiveness of the learning environment incl. cleanliness and tidiness

This role is perfect for someone who loves and is great with kids and wants to see them grow in every aspect of their lives. If this sounds like you and you have a strong ownership of your students’ learning, we would love to hear from you!

Responsibilities:

• To manage & oversee overall F&B operation & inventories
• To upkeep cafe housekeeping, general cleanliness and hygiene
• To assist in taking care of cafe cats including grooming, feeding & cleaning
• To assist in customer service & orientation
• To assist in preparing, serving of food/beverages & cashiering
• Other ad-hoc duties required

Requirements:

• Comfortable with cats & able to recognize cat’s behaviour & handling practices
• Committed, responsible & well-spoken individual
• Proactive & detail-oriented
• Service-oriented, self-motivated & a good team player
• Must be comfortable meeting & interacting with people
• Willing to learn & pick up new skills for self-development
• Able to work 6 days weekly including weekends & public holidays
• Candidates to have at least 1 year of working experiences in vet clinics, animal shelters, cats or F&B related environment
• Food Hygiene Cert or barista/coffee skills is a bonus

Job Responsibilities:

· Greet guests warmly and welcome them to the restaurant.

· Present menus, make recommendations, and take accurate food and drink orders.

· Serve food and beverages promptly and courteously.

· Clear and reset tables after guests have finished dining.

· Respond to guest inquiries and requests in a timely and polite manner.

· Process bills and handle payments accurately at the counter.

· Maintain cleanliness and organization in the dining area.

· Adhere to health and safety standards to ensure a safe dining environment.

· Collect guest feedback and report to management to improve service quality.

· Collaborate with kitchen and other staff to ensure smooth service operations.

· Other ad-hoc duties/ projects assigned by Director or Chef.

Requirements:

· Previous experience in a restaurant or hospitality environment is preferred but not mandatory.

· Strong communication and interpersonal skills.

· Ability to work efficiently in a fast-paced environment.

· Excellent customer service skills with a positive attitude.

· Flexibility to work shifts, including evenings, weekends, and public holidays.

· Team player with the ability to collaborate effectively with others.

about the company
Our client is a European multinational company specializing in electronics. They are seeking a customer service executive to handle order processing and coordinate shipments. The company operates on a smaller scale and prefers a self-sufficient individual, as they do not engage in micromanagement. There is hybrid work arrangement for this role.

details

• West
• M-F 9am - 6pm, hybrid work arrangement

about the job

• Order processing
• Handling customers' enquiries via email or phone
• Drafting of shipping documents (B/L, LC, invoice, PO)
• Coordination of shipments

skills and experience required

• Preferably individuals with at least 2 years of relevant experience
• Proficient in using SAP.

To apply online please use the 'apply' function, alternatively you may contact Noelle at noelle.ng(@)randstad.com.sg.
(EA: 94C3609/ R1982617 )

Responsibilities:

• Achieve personal and group target
• Daily duty activities including upkeep outlet’s cleanliness, answer phone calls and equipment maintenance
• Regular scalp check for customers
• Provide consultation and recommend suitable treatments for the customer
• Exercise full treatment compliance
• Provide after sales & after treatment follow up with customers
• Provide onsite training to junior/new hired consultant
• Training will be provided

Requirements:

• Willing to learn
• Service oriented and well-groomed
• Ability to work under pressure in a fast paced environment

Job title: Branch Customer Acquisition Executive (Station at bank/ Gross up to 5K/ Direct hire)

Occupation: Customer Acquisition Executive

Job Description

• Promoting services to client based on their needs and requirement
• Self-Motivated and independent
• Follow up with customers regarding their application
• Meeting sales target set by company
• Acquiring sales compliantly with honesty and integrity
• Others

Requirements

• Require hunter skills
• You have unparalleled drive and verbal communication skills
• You persevere through rejection with ease
• Maintain a beginner’s mindset (hungry to learn)

Minimum Qualification

• “N” Level with 5 Credits Pass including Math

Additional info

• 6 working days
• Bank branches operating hours.
• Need to work on Sunday/ PH according to work schedule
• $2100 + high incentive

Selected candidate will be assigned and station at Bank Branches promoting our company services.

Position open to locals only.

Job title: Roadshow Customer Acquisition Executive (Roadshow islandwide/ Gross up to 5K/ Direct hire)

Occupation: Customer Acquisition Executive

Job Description

• Promoting sales of Credit Cards to client based on their needs
• Self-Motivated and independent
• Willing to learn and achieve their monthly target
• Sales driven
• No experience needed (training provided)
• Immediate vacancies
• Others

Minimum Qualification

• Minimum GCE “N” with 3 passed including Math

Additional info

• 5 to 6 working days (Including weekend and public holiday)
• Retail working hours
• $2500 + high commission

Selected candidate will be assigned to location booth to promote credit card services.

Position open to locals and E-Pass holders.

Responsibilites:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

Job Highlights

• We are a multi-award winning company including SME of the Year
• Great career advancement opportunities provided
• Training and mentor-ship provided

Job Description:

EduGrove is looking for passionate and dedicated Chinese Language Teachers to join our teaching team. We are especially looking for Teachers who possess a fun and bubbly disposition and want to teach in a fun and engaging way! If you have experience in teaching the Chinese Language in Singapore, love children, and can speak and write fluently in English, then we want you!

Job Responsibilities:

• Conduct Chinese Language enrichment lessons according to the teaching plan provided with enthusiasm.
• Teach using specially designed fun-filled interactive activities, drama, and games to students from Playgroup level to preschoolers.
• Plan, review and evaluate lessons.
• Update and correspond with parents after each class.
• Give regular feedback to parents on students’ learning progress.
• Be sensitive, caring and attentive to students’ needs and well-being.
• Provide clear and confident explanation of programmes and activities to prospective customers.
• Assist the Head of Teaching & Curriculum in developing new course curriculum.

Job Requirements:

• Candidates must possess at least a Bachelor's or Master's Degree in Education / Chinese Studies / Chinese Language or other related degrees from NUS, NTU, NIE or other reputable university.
• Must be able to speak and write in English and Mandarin fluently. (To conduct lessons in the Chinese language and to give written and verbal feedback to English speaking parents on students’ learning progress.)
• Candidates with experience teaching in the preschools are preferred.
• Must be passionate in learning and teaching.
• Must love working with children.
• Must possess a fun-loving, energetic and bubbly disposition.
• Candidates with experience or training in drama have an added advantage.
• Must be familiar with Microsoft Office applications, eg. Word, PowerPoint. Outlook
• Must be able to work on Saturdays and/or Sundays. (5-day work week)
• Entry level with little experience are welcome to apply too.