Key Responsibilities:

Technical Support:

Provide Level 1 deskside support to troubleshoot and resolve hardware and software issues for desktops, laptops, and printers.

Address internet and broadband connectivity issues.

Perform routine user check-ins to identify and resolve any technical problems promptly.

Ticket Management:

Manage and escalate tickets using ITSM tools such as ServiceNow, Jira, and HP ALM.

Ensure timely resolution of user queries while maintaining SLA compliance.

System Setup and Deployment:

Configure and set up computer devices and software packages, ensuring systems are ready for immediate client use.

Assist healthcare professionals and staff in understanding and using hardware, software, and IT tools effectively.

Software Testing and Documentation:

Design and execute test cases and scripts to ensure software functionality and reliability.

Perform review testing, including functional and user acceptance testing (UAT).

Document software processes and user manuals for newly developed solutions.

Document and Data Management:

Manage physical and digital documentation, including scanning, sorting, and processing records specific to healthcare environments.

Ensure accurate and secure handling of confidential documents, particularly in healthcare operations and patient-related processes.

Healthcare IT Support:

Provide IT support tailored to the healthcare sector, including assisting with healthcare management systems, EHR/EMR platforms, and compliance with healthcare IT standards.

Address and resolve IT-related issues in healthcare facilities to ensure minimal disruption to critical operations.

Data Analysis and Reporting:

Conduct data reconciliation and trend analysis to support healthcare business operations.

Generate reports on system performance and operational progress.

Key Requirements:

Work Experience:

Have prior work experience in the healthcare sector, preferably providing IT support in a clinical or healthcare environment.

Familiarity with healthcare IT systems and compliance standards is a strong advantage.

Key Skills and Competencies:

Strong hands-on expertise in troubleshooting hardware and software issues.

Strong organizational and problem-solving abilities.

Knowledge of SDLC methodologies and IT deployment practices.

Educational Background:

Diploma in Financial Technology, Republic Polytechnic

Main Responsibilities

• Answer calls promptly and provide assistance to end the call on a positive note
• Receive, prioritise and process orders accurately within cut-off times
• Generate goods return documents
• Follow up and resolve customers’ enquiries, feedback and complaints
• Maintain and update customers’ standing instructions (orders)
• Liaise with purchasing, finance, warehouse, fleet and sales team to achieve customers’ satisfaction
• Manage complaints and generate goods return documents
• Handle administrative scopes – quotations/tenders for hotel & pastry customers + update
• Other ad-hoc duties as assigned by management

Qualifications & recruitments

- Minimum GCE ‘N’ or ‘O’ Levels or its equivalent
- Accurate and timely data entry skills
- Good organisation and ability to identify urgencies and priorities
- Good phone etiquette skills
- Good communication skill in written and spoken English
- Meticulous with an eye for details with strong follow up

- Responsible individual contributor who can work as a team player
- Experienced user of Microsoft Dynamic Navision system is a plus

- Related foodservice experience in the F&B industry will be an advantage.

We welcome a quick thinker with the ability to resolve issues through collaborations with various inter-departments in a fast-paced challenging environment to join us!

• Position : Customer Service Executive – Up to $3,500 – Temasek Avenue
• Location : Temasek Avenue
• Working hours : 5 Days Work Week – Monday to Friday: 8.45 AM to 6.00 PM
• Salary (commensurate with experience) : Up to $3,500 + AWS + Performance Bonus + 14 Days Annual Leave + Medical Allowance (No Cap) + Dental (up to $300 per year) + Gym ($150 per month)
• Duration : Perm
• Industry : Shipping Services

Responsibilities:

• Monitoring all vessels loading status
• Maintain CBF/Booking Forecast Table. Update balance to load figures on daily basis
• Ensure all required documents, Portnet creation are duly completed before vessel closing time (including sending of final forecast and special container list to Partner/V0)
• Upload / Input booking / loading data into inhouse system
• Attend to customers enquiry and build close relationships with customers
• Rate quotation
• Need to work closely with other departments, particularly Sales and Trade to achieve maximum sales revenue.
• Any other duties as assigned

Requirements:

• Minimum Diploma in Logistics / Shipping / Transportation or equivalent
• Minimum 1 year of experience in in Container Shipping Industry
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only

Email to: [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jeslyn Tan

Associate Consulting Director (APAC)

Reg no.: R21101247 | EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

JOB DESCRIPTION

Lead and drive the development of ocean and coastal modelling capabilities, including:

· Development of high-resolution coastal models for the regional and local waters using DELFT3D-FM/MIKE; and/or

· Development of high-resolution ocean circulation models for the regional waters using NEMO;

· Development of relevant tools, techniques, and methodologies, such as data assimilation, data-driven models and Bayesian networks.

· Working as senior member of research teams carrying out projects related to the development of models for forecasting and prediction of the metocean environment.

· Lead and undertake management of project tasks and produce the deliverables within the agreed parameters in an appropriate format, to ensure that relevant project tasks are delivered on-time, within scope and within budget.

· Develop a detailed project plan to monitor and track project progress and performance, specifically to analyze the successful completion of short and long-term goals.

· Develop leadership skills, and to take responsibility to review other colleagues? work as requested.

· Develop comprehensive project plans to be shared with other staff members.

· Create and maintain comprehensive project documentations.

· Report and escalate to management as needed.

· Contribute to the proposals for new grants and projects by accurately estimating time requirements and developing scopes of work.

· Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.

· Actively seeking to ensure satisfaction of collaborators and stakeholders and to generate new opportunities for TCOMS.

· Attend training as required to maintain proficiency.

· Any other duties as assigned.

Requirements

· PhD in Oceanography, Ocean Engineering, Coastal Engineering or other related discipline.

· At least 3 Years of experience

· Working knowledge of oceanography, ocean modelling and hydrodynamics.

· Experience in using DELFT3D-FM and other open-source models for coastal modelling.

· Experience in using NEMO and other open-source models for ocean circulation modelling.

· Knowledge in sensing, data analytics, machine learning will be an advantage.

· Good interpersonal and communication skills.

· Ability to adapt and work effectively as a member of a team.

· Resourceful and self-driven with high degree of professional integrity.

· Solid organizational skills including attention to detail and multitasking skills.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

About Us
We are the largest indoor golf club in Singapore, offering a premium golfing experience and a variety of services. We are looking for a dedicated, proactive individual to join our team as an Customer Service & Operations Associate member. If you thrive in a fast-paced, customer-focused environment and enjoy delivering top-quality service, we’d love to meet you!

Position: Customer Service & Operations Associate

Job Responsibilities

1. Reception & Customer ServiceGreet and assist guests, take orders, and handle payments.
   Provide friendly and professional service to ensure a positive guest experience.
   
2. Maintaining Club CleanlinessKeep public areas, dining areas, and workspaces clean and organized.
   
3. Operational SupportAssist with various day-to-day tasks to ensure smooth club operations.
   Address guest inquiries and resolve any issues promptly.
   
4. Food & Beverage AssistanceServe customers in the dining area.
   Prepare and serve light snacks and beverages (including simple cooking for snack menus).
   

Requirements

• Must be legally authorized to work in Singapore (We are currently unable to offer work pass sponsorship for this position).
• Basic English communication skills required.
• Chinese language skills are preferred but not mandatory.
• Previous experience in customer service, F&B, or similar roles is an advantage.
• A positive, team-oriented attitude and willingness to learn.
• Ability to multi-task and work effectively in a fast-paced environment.

Working Hours

• Full-Time: 6 days a week (including weekends and public holidays).
• Part-Time: Flexible hours available (including weekends and public holidays).
• Student Job: Open to students looking for part-time work.

Job Overview

Join a dynamic IT Governance Team responsible for managing the development and maintenance of IT services for our client. As an IT Service Management Officer, you will oversee critical areas such as stakeholder management, IT service delivery, incident resolution, IT security compliance, and configuration management. You will collaborate with clients and stakeholders to deliver operational excellence while ensuring alignment with policies, standards, and best practices.

This role requires a self-driven professional with extensive experience in IT project management, technical support, and service governance. You should possess strong communication, analytical, and leadership skills, coupled with technical expertise in Microsoft Exchange, Active Directory, and related enterprise technologies.

Key Responsibilities

Service Management

• Monitor and report on SLA/KPI performance of assigned systems to ensure compliance with client expectations.
• Collaborate with stakeholders, operations managers, and contractors to support project delivery and system maintenance.
• Address operational concerns and compliance matters, proposing effective resolutions.
• Prepare and present monthly progress reports on system health, risks, and change or service requests.
• Participate in management meetings, including CCC, Operations, Service Review, and Audit discussions.
• Support audit, disaster recovery (DR), business continuity planning (BCP), and backup exercises.
• Recommend continuous improvement initiatives to enhance IT governance, compliance, and operational efficiency.

Configuration Management

• Periodically review IT asset inventories, ensuring accuracy and timely updates.
• Oversee hardware and software obsolescence at the system family level and provide regular reports to clients.

Incident Management

• Lead the investigation, resolution, and documentation of incidents.
• Conduct root cause analyses for recurring issues and propose preventive measures to clients.

IT Security Management

• Schedule and oversee security scans, ensuring vulnerabilities are identified and rectified in a timely manner.
• Conduct weekly security reviews on system access and administrative activities, escalating unusual patterns to the SMO Head Office.
• Track, mitigate, and deploy security patches as per policy timelines, maintaining monthly oversight reports.
• Escalate risk assessments and seek client approvals for risk acceptance when necessary.

IT Security Compliance & Quality Assurance

• Ensure systems adhere to applicable standards, policies, directives, and guidelines.
• Prepare and declare compliance reports annually to the SMO Head Office.
• Collaborate with stakeholders during audits to provide evidence, responses, and rectification plans for identified gaps.
• Maintain organized records of policies, directives, deliverables, and quality assurance documentation for audit purposes.
• Work with clients on system enhancements to meet policy changes and audit requirements.

Qualifications & Skills

Educational Background

• Degree in Information Systems, Computer Science, or a related field.

Experience

• Minimum 10 years of IT experience, including at least 5 years in IT project management.
• Strong familiarity with the Software Development Life Cycle (SDLC).
• Experience in IT business analysis techniques and stakeholder management.
• Hands-on experience with Microsoft Exchange (2013/2016/2019) and Active Directory in enterprise environments.
• Proficiency in supporting server infrastructures, including Windows Server (2012/2016), Skype for Business (2015), and related technologies.

Technical Expertise

• Advanced knowledge of Microsoft Outlook client support, SMTP mail routing, DNS, and OWA.
• Familiarity with Network Management Information System (NMIS) tools.
• Experience in IT security practices, compliance management, and incident resolution.

Soft Skills

• Self-motivated, with a positive "can-do" attitude and a strong ability to lead and build trustful relationships.
• Excellent presentation, communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Certifications

• ITIL Foundation or equivalent certification in IT Service Management.
• Certifications in Microsoft technologies, such as Exchange and Active Directory.

Additional Requirements

• Willingness to be on 24x7 standby for operational support.
• Customer-oriented mindset with a commitment to providing professional service during all interactions.

Sales Coordinator
Location: Senoko Drive
Working Days: Mon to Fri: 8am to 5:30pm, One Sat per month: 8am to 12pm
Salary : $2500 - $3100

Job Description

• Managing of daily sales activities and processing of orders.
• Maintaining close communication with customers, production, and supply chain teams to ensure timely fulfilment of orders.
• Professional handling of enquiries and assisting customers to provide effective solutions. Timely follow up to ensure resolutions.
• Consolidating and providing of documents and samples for customers’ order related information as required.
• Ensure timely invoicing to customers and proper collection of reusable drums.

Requirements

• Minimum 2 years of experience

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Job Summary:

You will be part of a dynamic team to ensure venues in the Sports Hub are logistically ready to host a wide spectrum of sports, entertainment and lifestyle events. We are seeking Executive, Venue Operations who is part of the OCBC Aquatic Centre team to support the establishment, day-to-day and event operations of the leading sports and leisure facilities. You will report to the Manager and work closely with stakeholders, partners and the community at large, the successful candidate will work closely with management to deliver the operations. You will provide administrative support to the Manager in preparing reports, statistical data, and other correspondence.

Job Scope:

• Responds to inquiries and requests via phone, email, and in person regarding venue operations
• Assists Manager in preparing reports, statistical data, and correspondence, and maintains files and records
• Manages calendar, schedules meetings, and provides administrative support
• Prepares agendas, minutes, and records of meetings when required
• Operates standard office equipment such as copiers, computer keyboard, calculators, printers, fax, sorters, collators, canner and other common to an administrate environment
• Assists in budget preparation and fiscal/financial record keeping
• Responsible for assisting with the preparation and maintenance of official records and coordination of responses to request
• Work with the Managers and Executives to administer all required processes
• Organizes and maintains accurate records and documentation
• Maintain accurate documentation of all actions, contracts, correspondence, research and more relating to the OCBC Aquatic Centre
• Schedule meetings as needed
• Receive inquires and obtain and communicate responses in a timely manner
• Improves operational procedures, conducts surveys, and makes recommendations for improvement
• Work event days as required and ensure proper supervision of all events and activities scheduled at the OCBC Aquatic Centre
• Support the production of Concept of Operations/Venue Handbooks through research, partner coordination, and administration
• Assist in the management of sport equipment and various inventory
• Co-ordinate and supervise day to day frontline staff as required
• Facilitate daily venue operations and public sessions at the venue as required
• Have an excellent knowledge of the venue and provide site information to clients, customers and staff as needed
• Monitor venue performance and operations, produce reports as required by management or clients
• Prepare documentation and information for staff, management, promoters and clients to enable them to effectively service all client groups entering the Singapore Sports Hub
• Support programming at OCBC Aquatic Centre
• Ensures adherence to health and safety policies
• Assist and manage events or functional areas where necessary

Qualifications

• Diploma or better from an accredited college. Preferably in Events management or a related field but not essential
• Additional industry specific designations preferred
• Minimum of two (2) years’ experience in the sports and leisure industry seen as an advantage
• Possess valid First Aid and AED Certification will be advantageous

Requirements

• Shift work required. Unique morning/evening and weekend hours will be required at various times.
• Other duties and responsibilities as assigned.

Benefits:

Annual Leave- 18 days per year, or pro-rated accordingly

Completion Bonus - 1 month

HP Allowance - $60/month

Comprehensive medical insurance benefits

Salary:

Depends on experience

Reg No: 96C4864

EA License No: R22110839 PHANG SOON SIANG, ALOYSIUS

The Job

This role is responsible for arranges recruitment activities for volunteers, and matches them to the appropriate programmes and clients. This role requires to work closely with both internal and external stakeholders. Someone who is adaptable to fast paced environment, ability to multitasking and work independently as well as in a team.

Responsibilities

Volunteer Engagement

• Volunteer recruitment, coordination and outreach (includes interviewing and screening).
• Carry out volunteer policies and processes.
• Conduct volunteer recognition and engagement activities.
• Conduct volunteer training programmes.
• Develop requirements for volunteer profiles.
• Ensure volunteer policies and processes are followed in programmes.
• Maintain volunteer database and training records.
• Matching the skills, experiences and expectations of volunteers to appropriate programmes and clients.
• Creating volunteer programme materials; eg. Applications, volunteer agreements.
• Work hand in hand with the Eldercare AMS Teams and MET to roster and organise volunteers for Eldercare/Outreach/Escorting activities.
• Ensure volunteers are informed of volunteering opportunities in a timely manner.
• Administrative work within the Eldercare department.

Event Support

• Providing support for the Organization’s major events and functions; eg. Anniversary dinner, Flag day, and Befriending programme) organised by the Charity.
• Support the team and Executive Director where necessary.

Requirement

• At least Diploma/Degree in any discipline.
• Possess a good command of spoken and written English and Mandarin to liaise with Mandarin speaker recipients.
• Min 2 years’ experience in volunteer management.
• Strong administrative skills.
• Adequate understanding of VWO settings.
• Willing and able to work for charity events.
• Meticulous and detailed working style.
• Positive and adaptive personality.
• Able to multi-task; and work independently as well as in a team.
• Possess passion and empathy for non-profit work.

Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

To deliver exceptional customer service in a dynamic and fast-paced environment, ensuring effective communication, operational excellence, and customer satisfaction. By fostering teamwork, embracing adaptability, and committing to personal and professional growth, this role aims to support the sustained success of the centre while minimizing student turnover and achieving high-calibre client and stakeholder engagement.

Job Responsibilities:

1. Customer Service Excellence: Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.
2. Adaptability in a Fast-Paced Environment: Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
3. Communication and Transparency: Ensuring consistent and aligned communications with the company’s core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
4. Long-Term Growth Opportunities: Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.
5. Team Collaboration: Support the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
6. Operational Performance: Achieve high-calibre responses from clientele Email/WhatsApp inquiries and phone calls, within internally assigned Service-Level Agreements (SLAs). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned SLAs. Ensure smooth opening, operating, and closing procedures for the assigned centre(s). Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.
7. Customer Satisfaction: Boost customer happiness and satisfaction, measured by net promoter scores (NPS) scores.
8. Ad-Hoc: Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Job Description:

• Assist in managing hotel operations including front desk, housekeeping, food and beverage, and maintenance
• Learn and understand the hotel's standard operating procedures and policies
• Ensure guest satisfaction and handle guest complaints as needed
• Assist in hiring, training, and supervising staff
• Conduct regular inventory checks and order supplies as needed
• Assist in preparing financial reports and budgets
• Attend meetings and training sessions as required
• Perform other duties as assigned by the hotel management team

Requirements:

• Bachelor’s Degree or Diploma in Hospitality Management or related field preferred
• Excellent communication skills, both written and verbal
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Flexibility and adaptability to changing work schedules and environments
• Basic knowledge of hotel operations and guest services
• Positive attitude and willingness to learn
• Ability to handle multiple tasks and prioritize responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Job Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria

• The applicant should have a minimum of 2 years of experience in the related field and at least 1 year in a team-leader position.
• The successful applicant must be available to work on both weekends, with two weekdays off days.
• We are looking for individuals with a strategic mindset and the ability to think critically in various sales situations.
• Strong verbal and written communication skills are essential for effective collaboration and leadership.
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• The applicant must have a strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.

Perks & Packages

• Gross Salary of $3500 - $4000
• Work Incentives of up to $1,400* per month
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Quality Assurance and Customer Support Engineer

• Basic Up To $2500
• Benefits: AWS + Variable Bonus + 18 Days Annual Leave
• 5 days Monday - Friday (8.30am - 5.30pm)
• Location: Tuas (Transport provided at Choa Chu Kang & Boon Lay MRT)

Job Scope

• Inspected incoming materials when necessary, documenting findings accurately in SAP to ensure compliance.
• Logged, monitored, and updated customer concerns in the SAP system and maintained a comprehensive complaint tracking log.
• Organized and maintained QA documentation in SAP and other systems for accurate record-keeping and easy retrieval.
• Followed up on supplier corrective actions to ensure issues were effectively addressed and resolved.
• Responded to technical queries, providing detailed product reports and verifying compliance with RoHS, REACH, and CE standards.
• Worked closely with clients, vendors, and internal teams to resolve complaints and implement corrective measures.
• Operated testing instruments such as calipers, microscopes, resistance meters, and high-voltage testers for detailed analysis and validation.
• Communicated regular progress updates to customers and ensured all issues were resolved and closed promptly.
• Adhered to international standards for cable testing procedures, ensuring compliance and consistency.
• Compiled and presented monthly reports summarizing customer complaints and insights for process improvement.
• Assisted with additional quality-related tasks and supported team members to achieve shared departmental objectives.

Requirements:

• Possess a Diploma in Engineering (Electronics/Electrical) or a related field.
• Basic experience in testing and qualification of electrical/electronic products.
• Knowledge of ISO 9001:2015 Quality Management System (QMS) is a plus.
• Proficiency in using laboratory equipment such as calipers, visual scopes, resistance checkers, and high voltage testers.

Reach out

Please submit your updated resume by using the APPLY NOW button

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to CSearch Pte Ltd’s PDPA and e2i’s PDPA.”

Kanry Search Singapore Pte Ltd | 24C2261

Vivienne Kam| R22111811

Working hours

• 5 Day work week; Working hours: 8:30am to 6:00pm
• Work on Public Holiday when required
• Overtime work when required

Job Scope

• Attend to customers’ inquiry
• Prepare and process Air Export booking request
• Arrange for collection of cargo at customers’ premise
• Provide booking confirmation and flight details to customers
• Mange customers’ expectations and complaints
• Correspond with overseas offices on shipment status and inquiries
• Verify invoices from vendor
• Prepare customers’ report

Job Requirements

• Must be familiar with Microsoft Word and Excel
• Must be able to work independently
• Must be able to converse in English fluently through email and phone
• Must possess a sense of urgency and responsibility in work
• Outgoing personality
• Willing to learn with good attitude
• Prior work experience in this industry is not required, but will be advantageous if have

Open to immediate starters

5-day work week, across Monday to Sunday

8:30 AM to 5:30 PM / 12:30 PM to 9:30 PM

Central area - Clarke Quay

Join Our Team: Customer Engagement Specialist (Immediate to August 2025)
Opportunity for Renewal Based on Performance & Business Needs

Are you a problem-solver who thrives on providing exceptional service? We’re looking for a dynamic Customer Engagement Specialist! If you’re skilled in handling customer interactions and passionate about continuous improvement, this.

Key Responsibilities

• Manage 30-60 incoming calls daily, with mailbox inquiries, ensuring prompt and effective follow-ups.
• Address escalations and complaints professionally through service recovery calls to deliver positive outcomes.
• Contribute to raising service standards and quality through feedback and improvements.

What We’re Looking For

• Singaporean, with a minimum qualification of a Diploma or A-Levels.
• Experience in call centers, direct sales, or customer-facing roles .
• Strong skills in handling escalations and de-escalating complaints.
• Proficiency in Microsoft Excel, PowerPoint, Word.
• Good communication skills to engage with internal and external stakeholders.

What You’ll Gain

• Be part of a performance-driven team.
• Develop your customer engagement and problem-solving skills.
• Opportunity to contribute to service improvements.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO https://go.persolkelly.com/job...By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Jobscope:

• Handle patient registration, schedule appointments, and promote digital services
• Assist and guide patients on the use of self-service kiosk/digital services
• Provide frontline support for patients, including crowd control and responding to patient inquiries
• Perform other ad-hoc duties as assigned

Job requirements:

• Min NITEC and above, hospitality or frontline customer service experience will be an advantage
• Able to commit min 3 months

All Interested candidates are invited to email your resume in MS Word format to:

[email protected]

Please include your full working experience, education background, notice period, expected salary.

Nerissa Goh Jia Ying (R21103899)

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

Recruiter's ref code: #HGN

We regret to inform that only suitable candidates will be shortlisted for an interview.

Job Responsibilities:

• Approaching in store shoppers to promote the app to them
• Guiding customers on how to use the app, ensuring that the customer knows how to use it
• Answering questions given by customers
• Troubleshooting technical issues

Job Requirements:

• Minimum GCE N / 'O' level/ NITEC/Diploma in related field
• Good interpersonal and communication skills.
• Ability to organise, plan and implement
• Good communication and interpersonal skills
• Meticulous, Independent, able to multi-task and follow-through with minimum supervision

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Kailey Lee Jia Yueh

EA Personnel No: R24126040

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Responsibilities:

• Responsible for daily operations of service points assigned, including front counter services, administrative/operational matters and partnering Nursing Officer/ Pharmacists to solve system and process problems.
• Responsible for achieving the volume and financial targets for the clinical services of respective service points.
• Develop and carry out business plans in conjunction with the clinical chiefs to ensure that goals are reached.
• Manage a group of staff providing customer services in service points and responsible for staff recruitment and retention.
• Manage projects and exploit appropriate new technologies to achieve cost saving and competitive advantage.
• Perform data analysis and manage process improvement projects.
• Perform other assignments as delegated by Operations Manager and Head of Department.

Requirements:

• Bachelor's degree in Business Management and STEM.
• 2 years of relevant experience working in large organisation(s) particularly in customer service and administrative work.
• Possess practical knowledge of hospital operations and healthcare financial schemes.
• Excellent coordination, interpersonal, and people management skills.

Please state your availability, current and expected salary in the resume.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129

• Position : Customer Service Executive (Quotation/ Purchase Order/ Delivery)
• Location : Loyang Lane (Direct buses from Bedok, Tampines and Pasir Ris right in front of office)
• Working hours : 8.30am – 5.30pm; 5 days work; 1 day WORK FROM HOME every week
• Salary (commensurate with experience) : Up to $4000 + AWS + Performance bonus + 14-18 Days Annual leave + Medical claim
• Duration : Perm
• Industry : Manufacturer and supplier of equipment

Main Responsibilities:

• Create sales quotation upon request from customers or sales team.
• Order entry and follow-up with customers on the delivery dates, including system projects order entry, PO placement with source and logistics matters.
• Releasing of shipment for pick/pack.
• Co-ordinating with freight forwarders for pickup.
• Support Field Service on service order and billing.
• Manage quality complaints between customers and source plant.
• Update equipment parts lead time.
• Follow-up on incoming shipments (equipment parts) including system projects.
• Ad-hoc activities or administrative tasks as assigned.

Requirements:

• Minimum GCE 'A' Level or Diploma level
• Knowledge of PC-Work (MS-Office: Excel etc.)
• Experience in liaising with international customers
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only

Email to: [email protected] or call me at: 6398 5682 for more information.

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

**We do not charge our candidates any referral fee nor bind them with any contract.**

Diana Okta Tio

Deputy Consulting Director (APAC)

Reg no.: R2094678

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

About the Restaurant

A new and upcoming fine dining Chinese restaurant concept helmed by award-winning Chef. Crafting unique flavours elevated with quality handpicked ingredients to reinvent classic dishes with a twist, we aim to provide a one-of-a-kind dining experience for our guests through high-end hospitality standards and a feast for the senses. Perfect for intimate gatherings, business meetings or events, the restaurant encompasses a mix of seating options suitable for every occasion.

This position will report to the Assistant Restaurant Manager/ Operations Manager

** Available shifts: 10.30am - 3.30pm or 5pm - 10pm

The working location is within walking distance from Bras Basah MRT station and City Hall MRT station

Job Responsibilities:

• Deliver top-notch customer service by providing a pleasant dining experience for guests
• Serve food in a timely and efficient manner
• Collaborate with kitchen team to ensure accurate order fulfilment
• Perform preparation, table set up and ensure the proper handling of all operating equipment
• Assist in ensuring smooth operation of the restaurant, including opening and closing procedures, taking orders, setting tables, and cleaning the restaurant
• Demonstrate in-depth knowledge of the restaurant menu and products to provide excellent service
• Adhere to the compliance of sanitation and safety regulations

Job Requirements:

• 1-3 years of relevant experience preferably in Fine Dining
• Prior experience working in a preopening team would be advantageous
• Possess strong knowledge in food (relevant cuisine) and beverage
• Comfortable with flexible work hours including shifts, split shifts, weekends, and public

About Child Protection Specialist Centre (CPSC):

We are dedicated to providing quality home-based services and support to families and children experiencing abuse or severe neglect at home. Referrals are received from the Ministry of Social and Family Development (MSF) Child Protection Services to assist families and children identified as needing non-statutory services and support. Guided by a child-centred, family-focused, and community-based approach, our aim is to empower families to reach their fullest potential and provide ongoing support through life’s changes and challenges.

We invite professionals to apply for the post of Play Therapist in HEART@Fei Yue Child Protection Specialist Centre. You have passion to support the recovery of children and pre-teens who have experienced abuse, neglect and/or family violence. You will work with child protection caseworkers, families and a clinical supervisor within a multi-disciplinary setting to provide play therapy services to these children between 3 to 12 years old.

Responsibilities:

• Provide play therapy for children and pre-teens presenting with behavioural and emotional difficulties due to attachment injury, trauma, losses, adjustment.
• Work with caregivers to equip them with knowledge and skills to support children coping with emotional stress or trauma, to encourage and support them to provide a safe and nurturing environment for their children.
• Conduct parent-child sessions to enhance recovery.
• Maintain play therapy rooms and materials.
• Document therapy sessions, progress, reviews and provide regular updates to caseworkers.
• Participate in case conferences, family meetings to support caseworkers and the children/parents.
• Participate in individual and group supervisions, and attend team/department meetings.

Requirements:

• A recognised Play Therapy certification, in addition to a degree in social work, counselling, early childhood care and education, psychology or related field from an accredited institution.
• Registered or eligible for registration with Association of Play Therapy (Singapore) or a recognised professional body.
• Have minimally one year of experience working with vulnerable children and families, including play therapy services.
• Knowledge of children’s developmental needs and trauma is an advantage.
• Experience working in the social service sector.
• Good interpersonal, writing and communication skills.
• Able to work one evening a week or occasional weekends.
• Able to travel to Redhill, Choa Chu Kang and offsite to conduct play therapy.
• Willingness to learn and use different therapy modalities given the wide range of presentations of clients.
• A team player, adaptive, independent and resourceful.

Location: Lengkok Bahru/ Choa Chu Kang

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Be part of an amazing team at PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality and grow your hospitality career!

The Guest Service Team Leader (Concierge) plays a primary role in managing and supervising front office concierge operations to ensure a positive arrival and departure experience for all guests. This includes reception tasks and duties includes checking in and out and providing assistance to guests.

Our Expectations:

• To assist in maintaining and/or developing agreed operating procedures relating to Concierge
  and to ensure that colleagues adhere to the correct procedures.
• To set a high example to colleagues in terms of punctuality, appearance, performance, attitude,
  leadership, guest relations, observance of the house rules, loyalty to the management and
  interdepartmental co-operation.
• Conduct the hand over between shifts, ensuring that all relevant staff are in attendance and that
  all pertinent information is passed accurately to the oncoming shift.
• Ensure that all current promotional and or activity information is communicated to the team.
• Take care of sectional training and ensure that the required training hours are achieved.
• Determine daily room requirements and ensure guest’s special requests are being checked and
  ensure all guests’ preferences are met.
• To assist Guest Services Ambassador with Concierge duties as and when required.
• To be aware of all VIP arrivals and departures, especially corporate guests.
• Conduct daily briefing for all Front Office staff in the absence of the Chief Concierge and/or
  Front Office Manager.
• To undertake any other reasonable assignment by the superior as and when required.
• Be alert and report any faults, defects and unusual activity of the property to relevant
  departments.

We are looking for a self-motivated individual who can deliver exceptional service and uphold our standards of excellence. If you possess at least 2 years of relevant experience with a luxury brand and have a keen eye for detail, write in to have a chat with us!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

• Evaluate and Assess specific care requirements of individual elderly and develop care plans tailored to their needs.
• Create and execute programs for elderly utilisiing data analysis to monitor the effectiveness and adjust according to the needs.
• Collaborate with various stakeholders to coordinate care, facilitate service referrals, activitly participate in case discussions to ensure comprehensive support.
• Implement and evaluate new activities, review and initiate area for enhancement.
• Mentor volunteers, manage budgets and resources, and collaborate with other organizations to deliver programs effectively.

Job Requirements :

• Diploma/Bachelor’s Degree in Social Work.
• Preferably relevant experience in Social Service sector, working with elderly clients or any related field.
• Proficient in Microsoft Office (MS Word, Excel and PowerPoint).
• Able to work independently and in a multidisciplinary team to meet deadlines.
• Good interpersonal and communication (oral and written skills).
• Possess some knowledge of programme design, implementation and evaluation.
• Willing to work Mon to Fri 9am - 6pm.

Check out http://abercare.sg/jobs-vacancies/ for more details.

Interested applicants please email your detailed resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504|

Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!

The Guest Service Ambassador (Porters) will assist the Concierge to assist arriving and departing guests, handle baggage promptly and orientate guests on facilities in rooms and hotel.

Our Expectations:

• Assist guests with baggage and escort guests to reception desk.
• Accompany guest to assigned room, explain room facilities and hotel’s restaurants, orientate guest to features of rooms and hotel facilities.
• Greet and direct group to waiting area and immediately, tag all baggage and sort out baggage according to the assigned room.
• Deliver baggage by service lift to the guest room and explain all facilities and restaurants, wish guests a pleasant stay and leave promptly and politely.
• Greet guest upon entering room and verify number of baggage and remind guest to make sure nothing was left in the room, then escort guest to lift. Check for guest’s transportation arrangement.
• Open car doors for vehicles stop at hotel entrance.

We are looking for a self-motivated individual with excellent communication skills. You should be attentive to the guests and knowledgeable in the hospitality industry best practices with the ability to adapt to ever changing requirements and needs of customers. If you have at least one year of relevant experience in a luxury hotel environment, write in to have a chat with us!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!

The Guest Service Team Leader (Service One/Telephone Operator) is responsible for ensuring all communications relating to the hotel, both external and internal are action speedily and efficiently in accordance with the specified minimum standards. He/she is also responsible for the overall supervision of Service One.

Our Expectations:

• Maximize room sales and revenue for the hotel, maintaining a sales attitude at all times.
• Ensure the correct operation of the switchboard to effect a fast and efficient transferring of internal and external calls.
• Basic knowledge to assist with the programming of the voicemail system.
• Ensure all customer communications are transferred to the central distribution point for action and all customer queries or request are handled in a polite and efficient manner.
• Maintain the security of information relating to guest, customers and associates in the hotel.
• Ensure all guest requests including wake-up calls, handling of in-coming faxes, follow-ups on task/service request via the FCS Connect System, restaurant reservations and courtesy calls to guests are actioned speedily and in accordance with laid down procedures.
• Ensure all charges are allocated in accordance with the hotel credit policy.
• Ensure all duty shift procedure checklists are continuously monitored and all tasks completed by the end of shift.
• Understand our products and services with high level of knowledge of the hotel and local area.
• Inform all relevant feedback from either customers or other departments to the Service One Manager.

We are looking for a self-motivated individual with excellent interpersonal and communication skills. You should have an eye for detail yet creative and nimble with ability to adapt to ever changing requirements and needs of our guests. If you have at least two years of relevant experience in the hospitality industry, write in to have a chat with us!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.