• Recommending and implementing solutions to mitigate repeat product issues
• Experience in application support role for min 5 years for support and good knowledge of Java, Unix/Linux, SQL
• Recent experience in working with Java J2EE applications
• Experience in programming languages such as JAVA/J2EE.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills & ability to meet SLAs
• Identifying and implementing automation opportunities to ensure success
• Experience in Unix commands,SQL queries

PFU Asia Pacific Pte Ltd ("PAPL") is assigned as the control center in managing scanner sales and marketing within Southest Asia region.

Join us as Technical Support Engineer to be an integral part of our regional sales team, helping to drive the growth of the Ricoh document scanners.

Responsibilities

1.Post-sales support :

- Provide technical support to partner or customer after purchasing our product.

- Assist technical team of partner and customer to tackle and resolve technical issue.

- Dissemble and assemble scanner according to maintenance manual(training will be provided).

- Train and enable service partner to provide post-sales support to end-user

- Manage and process of warranty claims, demo/standby unit loan, spare part cannibalization, with system and paperwork.

- Installation and configuration of hardware and software products.

2. Pre-sales Support :

- Support sales activity as technical expertise.

- Assist sales team, partner or customer to win and deliver deals.

- Demonstration of hardware and software product.

- Assist in integration of own products with 3rd party solution.

- Training and enable partner on pre-sales technical capabilities.

- slight experience in programming will be advantage.

- Occasional overseas travel is required.

(Average 1 trip per quarter. Mainly to ASEAN, South Asia countries, or Japan)

We appreciate all applicants for their interest in this opportunity. However, only those shortlisted for interview will be contacted.

Job Description

• Industry/ Organization Type: IT Communications Service Provider
• Position Title: System Support Engineer (Telecommunication/ PABX)
• Working Location: Central (Nearest MRT: Mattar)
• Working Hours: Monday to Friday, 9am – 6pm
• Salary Package: Basic + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Configuration of Voice/Network peripherals, VoIP/ Cloud PABX, Network Switches etc.
• Provide helpdesk and remote support to customers, as well as onsite technical troubleshooting.
• Validate System Design Documents to ensure alignment with customer requirements.
• Build and maintain strong customer relationships through a proactive approach and positive attitude.
• Continuously acquire and update product knowledge in line with industry trends.

APPLY NOW!!!

• At least ITE with minimum 1 year of related working experience.
• Experience in deploying and managing Voice/Data project, supporting VoIP telecommunication systems, network switches, troubleshooting LAN/VoIP systems is an advantage.
• Good knowledge in IT and communication system/PABX is required
• Alcatel, Mitel and Yeastar PABX knowledge will be an added advantage.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #71498 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

• Nearest MRT: Downtown MRT
• Working hours: 730am to 5pm / 9am to 630pm / 12pm to 930pm (rotating shift)
• Working days: 5 days including weekends
• Salary: $2000 - $3200 (based on experiences)

Job Description:

• Provide assistance at entry points while maintaining a sophisticated presence in customer-centric areas.
• Deliver swift, personalized service to create unforgettable experiences, attentively noting and acting upon individual preferences.
• Address tenant concerns promptly, utilizing feedback to enhance overall satisfaction.
• Share local insights to meet customer requests, including information on events, attractions, and dining options.
• Establish rapid yet robust relationships with customers/tenants of diverse backgrounds, meeting their unique cultural needs adeptly.
• Tailor service experiences specifically for C-Suite or equivalent customers/tenants.
• Be adaptable to support in other ad-hoc duties as needed.

Requirements

• Minimum O' level , with customer service experience
• Experienced in handle difficult situations / clients
• Willing to work on weekends & public holidays when required
• Able to start immediately or within short notice

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on "apply now" and please send in your updated resume to [email protected]

T Stephanie | R1548888
EA License Number: 10C3804
People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

• Salary range : $2500 - $4,000
• Location : Buangkok
• Working Days: 4 days / week
• Monday - Sunday 8am to 7pm

Responsibilities

• Carry out preventive and curative medical services under the guidance of the doctor and head nurse
• Oversee the general health of the residents: participate in and supervise medical and nursing care routine
• Supervise and assess the performance of nursing aides and health attendants
• Assist and carry out emergency situations in the Home
• The Staff Nurse will report to the Head Nursing and Therapy

Requirements

• Candidate must possess at least a diploma / degree / professional degree in Nursing
• Candidate must be a State Registered Nurse with valid certificate by the Singapore Nursing Board (SNB)

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Position: F&B Service Ambassador

• Working Hours: 6 days [2 Shift between 7am-10pm, rotated shift , 44 hours per week]
• Location: Hillview / Clementi / Bedok
• Salary: $2500

Requirements:

• Preferably 1 year working experience in F&B – cafes/ restaurants/ similar capacity
• Able to work on weekends / public holiday

Job Scope:

• Ensuring excellent guest experience through providing of warm and genuine service
• Take, prepare and serve food & drinks orders and operate cash register
• Ensure product items are well stocked and display cases are attractive and clean.
• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
• Any other ad-hoc duties base on operational needs

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Roles & Responsibilities

· Handle daily operation.

· Cashiering Duties

· Prepare and cook menu items.

. Wash and maintain the good condition of kitchen equipment

· Inspect and ensure kitchen area is clean and meet hygiene standards

. Manage inventory

. Liaise with vendor

. Overall in-charge of staff and operation.

. Ensure adequate service is provided to the consumer

Job Requirement:

· Have at least 1 year of experience in the foodservice sector

. Have prior experience in mass ordering

. Able to follow recipes to create food as instructed

· Excellent leadership and decision-making skills.

· Team player

. Able to within long working hours

· Required to work 6 days a week.

· Able to work on public holidays.

· Able to work on off day if needed.

About the company

Founded in 2016, Car Choice Group is one of the largest pre-owned automotive dealerships in Singapore with over 6 showrooms islandwide. Our diversified entities include Bike Choice Singapore, SK Magic (Singapore), GEM Credit, and Auto Infinite.

Mission & Vision: Driving Progress

• Mission: Redefine car buying, nurturing long-term relationships, and ownership.
• Vision: Be the preferred destination for car buying in Singapore while upholding our commitment to sustainability and social responsibility.

Core Values: Our Pillars

• People-Centric: Elevating customer experiences, empowering staff.
• Transparent & Genuine: Delivering clear, systemic information.
• Ethical Excellence: Upholding the highest ethical standards.

Responsibilities

• Serve as main liaison between customers and service team.
• Manage queue system, greeting customers professionally and ensuring a seamless service experience.
• Complete and maintain accurate records via job sheets.

Skills Required

• Minimum 1 year of working experience in customer service or related fields.
• Prior working experience in the automotive experience would be advantageous.

Other Requirements

• Possess strong interpersonal and communication skills.
• Service oriented with a passion for customer service.
• Patient and empathic.

IT Support Technician

The Level 1 IT Support Technician is responsible for accepting, documenting, and resolving basic technical issues with users to ensure the proper functioning of the company's IT systems and equipment. This position primarily handles junior issues and basic technical support, with escalation to Level 2 or Level 3 support if needed.

Key Responsibilities:

1. User Support:

• Technical support is available via phone, email, or live chat.
• Solve basic problems about hardware, software and network.
• Provides password reset, account unlocking, and other user account management support.

2. Device Setup & Configuration:

• Help set up and configure your employees' workstations, including computers, printers, and other peripherals.
• Provide initial equipment setup and guidance for new employees.

3. Basic Problem Solving:

• Perform basic troubleshooting, such as connection issues, system errors, and more.
• Instruct users through basic technical operations.

4. Escalation Issues:

• Escalate more complex issues to a Level 2 or higher support team.

5. Documentation & Training:

• Updated Technical Frequently Asked Questions (FAQs) and User Guides.
• Assist users in understanding the steps to solve basic technical problems.

Job Request:

Education:

• Associate or Bachelor's degree in IT or related field (preferred).
• Relevant certifications, such as CompTIA A+ or Microsoft related credentials, are a plus.

Skill Requirements:

• Familiarize yourself with the basics of the Windows operating system.
• Basic networking knowledge, such as IP configuration and Wi-Fi troubleshooting.
• Familiarity with Microsoft Office Suite and common enterprise applications.
• Good problem-solving skills and customer service skills.

Experience:

• Less than 1 year of IT support or related experience (beginners are also acceptable).

Personal Abilities:

• Good communication skills and patience.
• Teamwork and willingness to learn.
• Ability to multi-task and work under pressure.

The Artability Trainer is responsible for planning, delivering, and managing visual art training services under the Artability program. This role involves conducting engaging visual art training sessions for students across all three Rainbow Centre SPED schools, equipping them with essential skills and knowledge for meaningful artistic expression. The Trainer will employ innovative teaching methods tailored to diverse learning needs, ensuring effective lesson delivery.

Additionally, the Artability Trainer will manage projects that provide students with valuable learning opportunities, including art exhibitions, roadshows, galleries, and workshops. Collaboration with school teams, caregivers, and other Rainbow Centre units, such as the Advocacy and Community Engagement (ACE) team, is essential for promoting student artworks for advocacy purposes.

Key Responsibilities

Planning and Delivery of Visual Art Training

• Conduct Pre-Admission Assessments: Assess students' strengths, interests, and potential barriers to participation in visual art training services under Artability.
• Build Rapport with Students: Establish trusting relationships with students to understand their unique aspirations and life experiences, recognizing how these factors influence their artistic development.
• Formulate Person-Centric Training Plans: Develop individualized training plans that address each student’s specific support and learning needs, focusing on nurturing their talents and fostering a distinctive artistic style

Student Engagement and Support

• Provide individualized support and guidance to students, addressing their unique needs and abilities.
• Collaborate with school staff and caregivers to integrate visual art into students' overall development plans.

Project Management

• Organize and manage art-related projects, including exhibitions, workshops, and community events, to provide students with real-world exposure.
• Coordinate logistics for art shows, including venue selection, setup, and promotion of student artworks.

Collaboration and Advocacy

• Work closely with the Advocacy and Community Engagement (ACE) team to showcase student artworks and promote awareness of their capabilities.
• Participate in community outreach efforts to highlight the impact of art education for students with special needs.

Key requirements:

• Degree holder minimum or a good Diploma in Education, Special Education, Design and/or Art
• Candidates without formal training in art but with portfolios of visual art are also welcomed.
• Prior experience working with persons with special needs a plus but not mandatory
• Proficient in Adobe Photoshop and design softwares
• Strong understanding of commercialization of art and the art industry
• Singaporeans and PRs only

Service is at the heart of RC’s purpose and we seek to serve our clients with respect, dedication and compassion, understanding that we are entrusted by society to serve with excellence and the highest ethical standards. Join us if you share our passion and values.

Job Description

• Someone who can take lst level helpdesk to respond to calls.
• Provide first call resolution to users who called into our hotline which is public facing, advising on issues
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primary responsibilities are focused on customer contact
• Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle responses via the Chatbot

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

5.5 days, Mon to Fri 8am to 5pm; Sat 8am – 12pm
Salary: $3000 - $4000
Location: Changi Airfreight Centre

Responsibilities:

• Handle full set of accounts, prepare management accounts and audit schedules
• Review subsidiary accounts and analyse variance
• Liaise with external auditor on audit matters and audit schedules
• Experience in using internet banking for payment
• Ad hoc duties as assigned

Requirements:

• With degree in Accountancy or equivalent
• Min 3 years in handling full set of accounts independently

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Working Location: Orchard

Days: 5 Days Work Week

Only Singaporeans / PRs need apply

Good Remuneration Package

Attention all coffee lovers and fashion enthusiasts, we are currently seeking talented candidates to join their team as service crew for new boutique stores with cafes. As a globally recognized brand, our client brand is synonymous with elegance, style, and quality. The café will embody these values and offer a unique culinary experience for our customers. we are searching for individuals who are passionate about food, coffee, and hospitality and who want to be part of this exciting venture!

Key Responsibilities

Provide great customer service and promote coffee and other menu items to customers.

Prepare all Café order (mainly drinks, including food) according to the menu protocol and ensure the products are up to brand's Coffee standards.

Fast and prompt service of food, maintain cleanliness of dining area by tidying, cleaning, washing etc.

Maintain the Coffee Counter, by tidying up, cleaning, washing etc, to ensure a smooth operation to meet the requirements of Health & Safety and Hygiene Protocol.

Ensure sufficient stock at all time by monitoring stock level, replenishment, and handling stock delivery upon arrival.Maintain a good hygiene standard in all food preparation process as per the Company’s Hygiene Protocol.

Job Types: Full-time, Part-time, Permanent, Contract, Temporary, Student job

Contract length: 3 months

Pay: From $2,000.00 per month

Expected hours: No more than 44 per week

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Holidays
• Shift system
• Weekend availability

Experience:

• Serving: 1 year (Preferred)

License/Certification:

• WSQ Food Safety Level 1 (Preferred)

Work Location: In person

Location: Remote (weekday), On-site (weekend)
Hours: 2 weekdays + 2 weekends = 32 hours

Company Overview

Glyph Community is a dedicated children's charity committed to improving the lives of young individuals through engaging activities and programs.

Position Overview

We are seeking a Community Associate to support our educational programs. This part-time role combines teaching, administrative duties, and family communication. You will update lesson materials, manage family communication, and teach weekend classes.

Responsibilities

Daily Tasks (4 hours/week):

- Regular family follow-ups and answering queries (WhatsApp Business)

- Maintaining attendance and managing activity records (Excel)

Weekly Tasks (4 hours/week):

- Updating lesson slides (PowerPoint)

- Managing volunteer registration and attendance (Giving.sg / Excel)

- Updating CRM in HubSpot

Monthly Tasks (6 hours/month or ~2 hours/week):

- Reviewing and updating curriculum slides (PowerPoint)

- Designing and sending the monthly family schedule (Canva)

- Administrative upkeep, including attendance tracking (Excel)

Weekend Tasks (16 hours/week):

- Teaching classes and managing activities

- Volunteer briefing

- Overseeing student attendance and feedback collection

- Centre opening, clean up and closing

Qualifications

- WhatsApp Proficiency: Comfortable with WhatsApp and WhatsApp Business

- Teaching Experience: At least 1 year of experience teaching children, with PowerPoint skills for lesson development

- Excel Competence: Able to manage attendance sheets and basic program agendas

- Organized & Communicative: Strong organizational skills and proactive communication during working hours

- Suitable Workspace: Quiet, dedicated home office space

- Commitment: Able to commit to 2 weekdays and 2 weekend per week (other arrangements can be discussed)

How to Apply

To apply, please send your resume and a brief cover letter to [email protected].

The interview process will begin with an online interview, followed by a hands-on volunteering session to give you an understanding of our on-the-ground operations. Upon successful completion of both stages, a final online interview will be conducted. The entire process is expected to take 1 to 2 weeks.

Locations

Boon Lay Centre: 189 Boon Lay Dr

Marsiling Centre: 182A Woodlands St 13

Reporting to Deputy Head, Group Technology, we are seeking a pro-active self-starter who will be predominantly responsible for the infrastructure support and maintenance for internal users of Providend Holding Private Limited and its subsidiaries.

To be successful in this position, you will be someone who is/has :

• Diploma / Bachelor’s degree in Computer Science, Information Technology, or related field
• Experienced in Microsoft 365 suites (including but not limited to Entra ID, Intune, Defender, Exchange, SharePoint etc.)
• Working experience of Microsoft Intune and Defender is a must (policy setting and deployment)
• Hands-on experience in office infrastructure setup and support (e.g. router, firewall, NAS, VPN, AD server, virtual machines)
• Core understanding of TCP/IP and networking technologies
• Remote support via remote desktop solutions e.g. AnyDesk, TeamViewer etc.
• Experienced in technology operations (e.g. hardware/software asset inventory, data inventory, user accounts management)
• Strong awareness and know-how in Cybersecurity standards and practices
• Mobile device support experience (Android & iOS)
• Knowledge in Excel Macro / VBA
• Can-do attitude, good posture, problem solving mindset
• Initiative, drive and exceptional attention to details
• Tenacious and possesses a strong work ethic
• An independent worker, able to work without much guidance
• A strong team player
• Excellent organisational, problem-solving and multi-tasking skills

Desirable Skills:

• WordPress administration
• Exposure to SQL Server
• Knowledge in security and data protection
• Knowledge in any programming languages
• Experience working in financial institutions
• Familiar with MAS Technology Risk Management (TRM) regulatory
• Windows 10 & 11 Operating systems (setup, configuration, patching)
• Experienced in managing Windows Server 2019 and above (configuration, patching)

Grand Opening Staffs required immediately for Yakiniku and Shabu-Shabu in Singapore!

Company Introduction

We are Wagyu Yakiniku Gyubei from japan! This is our first establisment in singapore and we welcome you to join our team. Our company has 22 Yakiniku restaurants in Japan today. We have different types of F&B restaurants, donut shops, and beauty salons in Japan. Our company was founded in 1970 and engaged in many different types of business, and we started the Yakiniku business in 1999.

We are looking for enthusiastic and passionate individuals to join our big family!

Job Roles Available : X2 Service Assistant Opening

Role and Responsibilities

1. Prepare tables for service (e.g. clear used cutlery and crockery, wipe down tables, lay out fresh linens and cutlery, refill condiments.)
2. Conduct Opening and Closing shift duties (eg top up cutleries , sweep mop the floor before and end of shift to prevent pests)
3. Greet walk-in customers and escorting them to their tables.
4. Respond to customer enquiries and take reservations over telephone.
5. Present menu to customers at their table and provide menu information (e.g. ingredients, dietary allergens, menu recommendations).
6. Serve food/drinks from kitchen to customers.
7. Ensure all food orders and tables are billed accordingly
8. Ensure compliance with regulations (e.g. SFA licensing conditions), as well as establishment’s own service protocols and standards (if any).
9. Any ad-hoc duties as designated by the store manager
10. Work permit holders welcomed to apply

Qualifications

1. Previous experience in a food service role is a plus
2. Knowledge of health and safety regulations
3. Candidate must possess a valid SFA recognised Basic Food Hygiene Certification - Level 1
4. Ability to work in a team
5. Strong communication and multitasking skills

Benefits

1. Competitive pay package & Staff Meals included
2. Health insurance options
3. Medical Benefits reimbursements
4. Extra 2 days off for full timers
5. Opportunities for advancement within the company
6. Able to speak simple japanese will be an added advantage

Interested candidates please click on apply for a job interview, we welcome all candidates to apply and join our family!

ROYAL GLOBAL SG PTE. LTD

UEN 202438121Z

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

• Location: Marine Terrace
• 5 Working Days [ Mon-Fri, 8.30am to - 5.30pm]
• Salary: $2600 - $3000

Responsibilities

• Develop, plan, coordinate, and implement planned daily programme and its activities
• Daily supervision, assisting and monitoring members in the various activities both outside or within the centre, and ensuring safety of all members and volunteers
• Purchase and preparation of daily tea breaks and lunch for members and volunteers
• Support and evaluate growth of members and to plan appropriate development plans for members based on their needs and abilities with inputs from internal stakeholders as well as to develop programmes to support the member in his/her achievement of PDP (personal development plan)
• Assess new members on their trial, identify their needs and potential, and to write post-trial evaluation report
• Carry out behaviour support plans
• Work with member’s families as required and to keep them updated regarding their child / ward progress
• Work with and train volunteers to better assist and engage members in their development
• Maintain administrative work such as daily attendance taking, records of daily programmes, temperature taking, monthly centre report, incident reports, etc.

Requirement

• Minimum O Levels / Diploma in related field
• At least 1 year of relevant experience
• Experience with special needs children is an advantage

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Roles & Responsibilities

Job Description

· Assist clients with their hygiene needs, such as toileting, and transferring.

· Responsible for kitchen duties which involve simple food preparation.

· Assist in taking clients vital signs, monitor their wellbeing and report to superior if any abnormality observed.

· Porter clients (between drop-off point and centre, to and fro for rehabilitation session.

· Assist Program Coordinator to conduct activities with clients.

· Perform any other duties as assigned by the Supervisor.

Requirements

· Qualification - Possess Lower Secondary Education,

· Work experience – At least 1 year of relevant working experience in a related industry is required

· Training will be provided

· Able to work independently

· 5 day work week

• Maintain the standards of service delivery in the EIC.
• Report to the EIC regularly and attend classes, meetings, trainings and event punctually.
• Support Early Intervention (EI) teachers in preparing developmentally appropriate teaching materials and resources to create quality natural learning environments.
• Assist in the delivery of lessons by adopting suitable teaching and learning approaches to embed children’s functional goals in daily activities.
• Assist in the implementation of appropriate classroom management strategies to manage a group of diverse learners.
• Clarify or consult any matters pertaining to the classroom with the EI teacher-in-charge.
• Update and maintain daily records of each child’s daily attendance in the salesforce system and absenteeism forms. Record keeping includes any other forms related to teaching and learning which are to be completed and submitted whenever necessary.
• Assist in documentation work (i.e. typing, photocopying, distributing, etc.) related to Pre, as well as actual Parent-Team Conference (PTC) and other child-related matters.
• To be responsible in assisting all matters pertaining to the administration, intervention, caregiving and safety of the children.
• Assist in maintaining regular communication with parent(s) or guardian(s) through the communication book, emails, telephone calls, or any other functional means.
• Maintain health, safety, hygiene standards and procedures, and implement the appropriate course of action to protect and support children to create safe learning environments.
• Attend meetings, discussions, trainings, workshops, functions and events as and when deemed necessary and fit for operations and professional development.
• Provide administrative and logistical support for the outreach activities and community initiatives to create awareness of services provided by the centre.
• Maintain confidentiality at all times with regard to all matters pertaining to the children, families, and staff
• Assist in ad-hoc projects/committees as and when required by the Head Teacher, Centre Manager and/or Senior Centre Manager.
• To perform ad-hoc assignments as and when directed by Head Teacher, Centre Manager and/or Senior Centre Manager.

Personal Care Officer

• Salary Range: $ 2500 - $3300
• Location: Bukit Batok
• Working Hours: 44 hours per week shift

Required to work on rotating shift - including weekdays & weekend + PH

• Working Hours - Shift Work
• AM Shift – 8am to 5pm
• PM Shift – 10am to 7pm

(1 week once base on schedule either Day Duty or Night Duty)

• Day Duty Officer – 7am to 7pm
• Night Duty Officer – 7pm to 7am

Job Requirements

• At least diploma in Psychology / Social work / or relevant field
• Willing to work rotating shifts including night shift and weekends

Job Responsibilities

• Plan and supervise the care of residents
• Develop and implement programmes and activities for the well-being of residents
• Put up monthly interview records for residents
• Ensure proper maintenance of the Home's equipment
• Ensure the cleanliness of the Home's premises

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

L2 Support Engineer - Contract 1 year (FIRM) +1 year (OPTIONAL)

ROLE & RESPONSIBILITIES

a) Incident Logging and Ticket Handling: Log and process incidents, issues, and service requests submitted by users through phone or email in an incident management tool, resolving them in a timely and effective manner according to internal SLA. Maintain accurate records of issues and resolutions to help improve future support processes.

b) Advanced Troubleshooting: Perform advanced troubleshooting for complex issues that L1 support cannot resolve. This includes root cause analysis for recurring problems.

c) Server Maintenance: Perform and oversee regular maintenance and upgrades on server

hardware and software for on-prem and cloud servers respectively. Monitor server performance, identify issues, and implement corrective actions to ensure optimal server operation. Implement configuration changes, system upgrades, and feature enhancements. Support deployments and verify changes in production environments.

d) Server Administration: Manage server and VM configurations, user accounts, and access permissions. Implement security measures to protect servers from unauthorized access and data breaches. Plan and execute backup and disaster recovery procedures to ensure data integrity and availability.

e) Monitoring Systems: Use advanced monitoring tools to proactively identify and resolve potential issues before they impact users

f) Vendor Coordination: Assist in upkeeping good relationships with IT vendors, including coordinating with them for hardware and software procurement, timely delivery, service engagement, and addressing any issues related to vendor performance.

g) IT Security Support: Respond to security issues such as flagged emails and phishing incidents, conduct threat assessments, and propose resolution to IT Ops Lead and/or HOD IT.

Prepare reports of security incidents and incident reports (where necessary) for submission to management. Procure and ensure firewalls and security support services for HNF network across all sites. Provide support in preparing cybersecurity training materials or in the execution of training sessions for staff.

h) Other Duties as Assigned: Include execution/monitoring of backup jobs, monthly system maintenance, software patch management, and any other ad hoc tasks assigned by IT Ops Lead and/or HOD IT.

QUALIFICATION & SKILLS

• Higher NITEC in Electrical, Electronics, IT, Diploma, or equivalent.
• Relevant experience in IT system support and hardware maintenance.
• Minimum of 5+ years of L2 technical support experience in a large corporate infrastructure.
• Support experience in Active Directory, Entra, Intune; and use Fresh Service for ITSM and inventory, Windows servers, Hyper-V, Azure.
• Strong communication and interpersonal skills. Self-starter, self-motivated, and critical thinker who embraces challenges.
• Ability to work responsibly, independently, and in a team.

• Process letters and emails correspondences to customers upon request
• Attend to incoming General Hotline calls
• Manage customer enquires via livechats
• Handle customer enquiries on payment arrangement and reconnection

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

The main purpose of the Consultant Care Specialist is to deliver world-class Customer Service to our Project Experts. You will give all new consultants a warm welcome to our business, ensuring they have key information needed for their project and act as the first point of contact for queries throughout their project lifecycle.

HR Support

• Onboarding of all new consultants – collection of compliance documentation and contract issuance.
• Issue employee handbook and company policies, ensuring that consultants have all information about working at CMC.
• Leave management and reporting
• Issuance of employment letters, upon request
• Provide MOM support for EP & SP applications/renewals and MOM reports
• Main point of contact for queries in relation to payroll, leave and medical insurance.
• Offboarding and exit letters where necessary

Sales Support

• Generation of client quotations for PO generation
• Coordination of Project renewals
• Post project meetings
• Creation of reports as necessary
• Any other ad hoc tasks as appropriate

Benefit:

• Yearly Increment
• Yearly PWM Bonus
• CPF contribution
• Gross salary payment 2 times per month
• Medical / Dental claims
• Yearly Cleaner’s Day appreciation & gifts
• Career progression/development
• Training provided
• Uniform provided

Job Scope:

• Floor care & surface care (vacuuming, mopping, dusting, sanitizing, etc)
• Waste removal and daily trashing.

1. Reception duties - Handle calls (within 3 rings), walk-in enquiries, goods receiving, school mails, parcels dispatch etc.
2. Retrieve phone messages and inform respective personnel (first thing in the morning).
3. Attending and addressing pupils’ needs.
4. Assist staff in the loaning of resources.
5. Assist staff in the conducting of surveys.
6. Sorting and ensuring the uniform cupboard is neat and tidy.
7. Any other admin duties or task assigned by Admin Manager (AM), Admin Executive (AE), Operations Manager (OM), School Leaders (SLs) and Key Personnel (KPs)
8. The School may request staff to be involved in urgent and important duties, e.g. During Evacuation, Emergencies.

Requirement:

• Good communication and inter-personal skills
• Proficient in MS Office
• Fluent in written and spoken English and another language
• A team player who works well with other colleagues

Duration/ Working hours:

1 to 2 months

· Mondays to Thursdays: 7:00am to 4.00pm, inclusive of ½ hr lunch break

· Fridays: 7:00am to 3.30pm, inclusive of ½ hr lunch break

Service not required on Saturdays, Sundays and gazetted public holidays

** We regret to inform only shortlisted candidates will be notified.