Working days can be flexible, with about a $9 per hour rate, with a possibility of a more long-term contract role.
Role: To aid the team in a variety of the following tasks:

• Telephone recalling of interview respondents for Quality Control
• Coordinating Focus Group Discussions
• Coding of questionnaire responses
• Recruiting and coordinating participants for our studies
• Transcribing of transcripts
• Overseeing the administration of surveys to participants
• Support in briefing of interviewers for our projects
• [Adhoc] Helping to conduct some interviewers if required

Food Processing Technician (with Logistics Support) is responsible for combining food processing responsibilities with occasional support for our logistics operations, ensuring the seamless flow of our high-quality food products from production to customer.

Production:

• Follow established production procedures and safety guidelines.
• Operate and maintain food processing equipment.
• Inspect and weigh ingredients to ensure accuracy.
• Package and label finished products according to company standards.
• Maintain a clean and sanitized work environment.

Logistics Support (Occasional):

• Deliver products to customers' locations in a timely and courteous manner.
• Load and unload food products from the company vehicle.
• Collect payment for deliveries and reconcile cash with invoices.
• Inspect and maintain the company vehicle to ensure safe and reliable operation.
• Adhere to all traffic laws and regulations while driving.

Any other ad-hoc tasks as assigned.

Qualifications

• Prior experience in a food processing environment is preferred.
• Able to converse in basic English and/ or Chinese language
• Valid Class 3 or 4 driver's license with a clean driving record.
• Ability to lift and carry moderate weights and work in a fast-paced environment.
• Strong attention to detail and ability to follow instructions.
• Ability to work independently and as part of a team.

6 days work week

Mondays to Saturdays

Job Description

Handles customer’s enquiries

Update customers on the status of their orders

Creation of receiving documents, delivery orders and invoices

Liaise with relevant departments to ensure on time delivery

Attend to customers' feedback

Maintains proper filing of documents

Follow up with customers on their material collection status

Perform other ad-hoc duties as assigned by superiors

Job Requirements

Candidate must minimally possess an O Level or ITE Certificate.

Positive working attitude and ability to work independently.

Meticulous, good communicator with an eye for detail.

2 years of relevant work experience preferred.

Singaporean only.

Responsibilities:

· Deliver a 1st class Production Support service to Channel’s stakeholders

· Responsible for availability, incident, problem and capacity management for the applications in scope

· Response and resolve incidents, problem and user queries through proper analysis

· Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

· Drive technical remediation in line with agreed non-functional requirements

· Evidence continual service improvement of processes and tasks (via automation)

· Ensures essential process / procedures are followed and contribute to defining standards.

· Coach and be receptive to coaching to uplift the team’s and your individual knowledge

· Communicate complex technical issues to business users in a language they understand

· Contribute in effective knowledge management best practices within team and organization

· Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Requirements:

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· 5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM and Siebel CRM applications.

· Strong team player. Flexible and being able to manage time effectively.

· Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

· Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

· Strong understanding of ITIL methodology

Key Domain/ Technical Skills:

· 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

· Strong working experience in Microsoft Dynamics CRM application production support

· Strong understanding of Microsoft Dynamics CRM application architecture

· Excellent troubleshooting skills in Control-m batch issues, SSIS packages

· Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

· Hands-On experience in writing / debugging scripts, code, and database queries

· Software Engineering & Change Management

· Solid understanding and execution of DR & BCP

· Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

· Competent in Microsoft Excel, PowerPoint and Word document

Job Description & Requirements

Responsibilities

• Efficiently manage multiple incidents simultaneously in a high pressured environment
• Handle all customer requests via various support channels; inbound phone calls, email, and chat
• Clearly document and investigate all Support incidents
• Comprehensive understanding of DCS’s platform and technical architecture so to effectively troubleshoot issues
• Provide timely and meaningful updates to customers
• Perform Level 1 Helpdesk troubleshooting, Level 2 remote troubleshooting, and Level 2 Onsite troubleshooting activities for existing Customers.
• Standby support for our Customers on off-office hours, weekends and public holidays on a rotational basis

Requirements

• Minimum IT Diploma
• Able to communicate with clients effectively
• Minimum 2 years’ experience on Customer support
• With experience in CRM / Loyalty System / POS / Real Estate systems / Simplicity is preferred
• Good background in Microsoft SQL Database
• Exceptional customer handling, telephone and written skills
• Investigation and diagnostic skills and an enthusiastic ability to problem solve

Note: By providing us your contact details, you are giving us your consent to use your personal information for follow up purposes. For more information, please refer to our data protection policy.

The Caregiver Support Network (CSN) programme by MPCSL was started in 2022 to look after the needs of caregivers in Marine Parade. The programme has benefited the lives of many and is now expanding into the neighbouring Kembangan-Chai Chee (KCC) constituency.

The Programme Manager (PM) will work with the Head, CSN to implement and establish this programme in KCC.

Roles & Responsibilities

Programme Management

· Conduct needs-assessment and onboard eligible caregivers onto the programme.

· Organise, curate and manage workshops and activities for caregivers.

· Promptly attend to requests of caregivers wrt to caregiving needs till satisfactory completion.

· Conduct regular house visits and phone calls to engage caregivers.

· Liaise with stakeholders and community partners to identify potential caregivers.

· Participate and perform outreach efforts during roadshows and events.

Review & Evaluate Programme’s Initiatives

· Ability to build rapport and engage caregivers across all demographics to find out gaps and needs.

· Review current initiatives/ activities (e.g. workshops, relevant resources) and identity growth areas.

· Plan and execute programme evaluation processes e.g. quantitative/qualitative surveys, and focused group discussions etc.

· Implement initiatives with proper structure and process i.e. collateral design, publicity campaigning, officially launching the programme etc.

Financial Planning and Management

· Oversee the annual budget planning exercise and track income and expenditure of the programme.

Required Competencies

Technical Competencies

· Degree holder in any discipline, preferably in Social Sciences

· Fluent and well-spoken in English and Mandarin Chinese/ Bahasa Melayu

· Minimum 3 years of work experience. Experience in social services/ community care / healthcare sectors would be would be advantageous

· Have a good understanding of healthcare schemes and social service landscape

· Ability to analyse data and outcomes to determine trends and identify gaps

· Strong interpersonal and communication skills

· Good team player

· Proficient in Microsoft Office

· Experience in marketing, design work, and social media would be advantageous.

Core Competencies

· Demonstrated ability to drive projects independently, from conception to completion.

· Demonstrated capacity to handle multiple stakeholders, including MPCSL’s Patrons and Board of Directors

Interested candidates can email [email protected]

Jobscope

Replying emails (responding to clients when required) For example, clients send an email in - requiring for transportation service. The candidate will have to take note and respond accordingly.

• Singapore Based

• Attractive Salary Package

• Company Benefits & Incentives

Koh Kheng Guan R1980385

The Supreme HR Advisory Pte Ltd 14c7279

You will be working in a call centre setting and your main responsibilities are but not restricted to the below:

Responsibilities:

· Manage all inbound and outbound calls in a timely manner, assisting our clients by listening and identifying their needs and providing the right information

· Identify and escalate cases to senior colleagues

· Conduct administrative tasks and ensure client needs are followed through

· Any other duties assigned from time to time

Requirements:

· Minimum GCE "N" Level

· At least 1 year of working experience in call centre, administrative work or elder care experience will be advantageous

· Able to work 12-hour monthly rotating shifts from 7 am to 7 pm and 7 pm to 7 am in a 24/7 call centre environment

· Proficiency in two or more languages will be an advantage

MARRIOTT VACATION CLUB ASIA PACIFIC (MVCI)

We are the world's largest pure-play timeshare company and develop well-known timeshare brands including Marriott Vacation Club, Sheraton Vacation Club and Westin Vacation Club. We offer a range of opportunities for talented individuals to encourage our clients to experience the joy of taking holidays the Marriott way!

We invite you to discover the career of a lifetime. We are seeking qualified individuals to join our team in either Singapore or Bangkok.

By joining our team, an attractive package awaits you:

• Monthly salary of SGD3,000 to SGD 3,600
• Opportunity to earn additional monthly bonuses
• 5-day work week
• Supportive and fun working environment

CUSTOMER SERVICE EXECUTIVE (ENGLISH & MANDARIN SPEAKING)

The Customer Service Executive will be responsible for servicing inbound member calls from our exclusive Marriott Vacations Club Member base. This position will complete reservations and encourage member retention through value-added delivery.

Job Responsibilities:

• Handle in-bound calls within corporate service levels
• Assist customers in vacation planning and worldwide hotels reservations
• Answering customer enquiries and resolving customer care issues
• Optimize booking opportunities and promoting member retention and loyalty
• Answer emails with accuracy, clarity and simplicity in a customer friendly manner
• Works cross functionally with other departments to ensure business needs are addressed and member satisfaction achieved

Job Requirements:

• Candidate must possess at least a Diploma or higher.
• 1 year of working experience in the related field is preferred
• Customer service oriented
• Good Communication Skills
• Excellent telephone etiquette, good written and verbal communication skills
• Experience with travel related reservation system will be an advantage
• Ability to multi-task and work independently with minimal supervision
• Required language(s): This role is expected to communicate to English or Mandarin speaking guests. Knowledge of English/Manadarin dialect is essential

If you believe you are the one we are seeking, apply here and attach your resume giving full details of qualifications, experience as well as current and expected salary.

We regret that only short-listed candidates will be notified.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

• Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
• Perform root cause analysis and provide solutions to prevent future issues.
• Create and maintain documentation related to production issues and resolutions via JIRA.
• Implement and maintain processes and procedures to improve production support.
• Ensure proper deployment and release of software updates & infrastructure patches/upgrades.

Requirements:

• Bachelor’s degree in Computer Science or related field.
• 2 years of experience in Production Support or related role.
• Strong technical skills in Java, SQL, UNIX, and scripting languages.

Kindly indicate 105 – Support on the subject

Interested applicants may send in their detailed resumes at [email protected], with subject title: 105 – Support in MS Word format

(Reg. Nos. R1104128)

IT Consultancy & Services Pte Ltd

EA License No.: 92C5311

For more information about ITC, please visit us @ www.itcspl.com

You will be the ambassador of the hospital to provide excellent front-line services to our patients for admission. You are required to assist in the registration of patients, maintain complete information and accurate records in the patients' system database.

Your duties and responsibilities include general administrative duties, handling enquiries on patients' admissions, scheduling of patients'appointments, collect deposits and payments from patients and offering pre-admission financial counselling as part of the admission process.

Requirements:

• Candidates with Diploma/Higher NITEC/NITEC/O levels are welcome to apply.
• Experience in frontline customer service and/or practical knowledge of hospital operation are preferred.
• Proficient in IT data/information system. Knowledge in SAP system would be an added advantage.
• Outgoing and pleasant personality with good interpersonal and communication skills.
• Service oriented and patient focused.
• Candidate will be on 2-day alternate On/Off 12-hour rotating shifts pattern.
• Successful candidate will be offered 2 years contract, with an opportunity for conversion to regular contract.

Responsibilities:

• Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
• Collaborate with cross-functional teams to identify and resolve production issues.
• Perform root cause analysis and provide solutions to prevent future issues.
• Create and maintain documentation related to production issues and resolutions via JIRA.
• Implement and maintain processes and procedures to improve production support.
• Provide daily, weekly, and monthly reports on system performance and issue status.
• Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
• Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
• Deployments during silent hours.
• Development work within the vendor product (about 10%-20% of time).

Preferred Qualifications:

• Bachelor’s degree in Computer Science or related field.
• 2–4 years of experience in Production Support or related role.
• Strong technical skills in Java, SQL, UNIX, and scripting languages.
• Ability to troubleshoot and resolve complex production issues efficiently.
• Excellent problem-solving and analytical skills.
• Effective communication skills to collaborate with cross-functional teams effectively.
• Willingness to participate in on-call rotation.

Customer Service agent ( 6 months convertible to perm)

Pharma MNC

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

*NEW* L1-L2 Desktop Support - up to 4,500 with Bonus ( Rolling Contract)

Our client is one of the leading food and agriculture trading firms, known for its stable and friendly working environment. They are currently seeking an experienced L1-L2 Technical Support Engineer. The ideal applicant will provide general BAU IT support to internal users.

Day to day responsivities

• Provide L1-L2 technical support for a corporate environment, addressing both software and hardware issues.
• Configure and maintain desktops, laptops, printers, and scanners to support end-users.
• Troubleshoot and resolve issues with Windows 7, Windows 10, Mac OSX, and common applications like Microsoft Office.
• Conduct basic administration of systems, servers, phone systems, and wireless infrastructure.
• Troubleshoot office network issues, including switches and WIFI, to ensure reliable connectivity.
• Monitor and apply patch management for Windows and Mac systems to maintain security and system stability.
• Support LAN/WAN/MPLS network connections, ensuring consistent, reliable access for users.
• Utilize Office 365 to generate reports and dashboards to track performance metrics.
• Follow organizational standards, providing clear communication and documenting resolutions.
• Collaborate with diverse teams, managing time effectively and prioritizing tasks for high-quality service delivery.

Must

• Minimum of 2+ years of L1-L2 technical support experience in a large corporate infrastructure (250 user environment).
• Support experience in Windows 7 &10, Mac OSX, patch management, Active Directory, ServiceNow or similar , Office 365 and essential applications such as Microsoft Office.Hands-on experience in desktop, laptop, printer, and scanner configuration.
• L2 level troubleshooting for LAN/WAN/MPLS. Basic administration knowledge of systems and servers, phone systems, and wireless infrastructure related to the network.
• Experience in troubleshooting all office network-related issues, such as switches and WIFI

Others

• Ability to adhere to the organization’s standards, processes, and procedures.
• Good command of English and strong communication skills, both written and interpersonal.
• A team player who can work with minimal supervision and collaborate with heterogeneous teams.
• Good time management and multitasking capabilities.
• Proactive with meticulous attention to detail.
• Willingness to learn, take ownership, and show initiative to achieve desired results.
• Ability to work in a diverse multicultural environment.
• Good to have system migration & office move projects experience
• Hardware support

Anyone with relevant experience is welcome to chat. For more details, please email [email protected].

Business Registration Number : 200611680D | Licence Number : 10C5117 | EA Registration Number : R1768258

Description

Selling Point

• Attractive Overall Salary Package (With Base+ Incentive+ Sales Comms)
• Provide systematic training (Both Theory & Hands-on) related to TCM concept
• Good Career progression from therapist to senior position
• Fun & dynamic culture

Job Scope

• Promoting the company’s services and products to customers.
• Provide professional skin/body analysis and recommend suitable range of aesthetic treatments and products to customers
• Perform facial, body and aesthetic treatments/services for customers
• Maintaining high service standards
• Achieve and exceed sales targets
• Provide high standards of customer service
• Maintain the cleanliness and neatness of the treatment rooms

Job Requirement

• Candidate without relevant experience are welcome to apply as there is training provided.
• Candidate with relevant experience in massage (TCM) preferred.
• Candidate with relevant massage cert is a plus, not mandatory.

Office Administrator/Receptionist (9-Months Contract)

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

We are looking for a highly organized and proactive Office Administrator to manage the day-to-day operations of our office. The ideal candidate will ensure the office runs smoothly, support staff with administrative needs, and contribute to a positive and productive work environment.

What you’ll do

• Greeting Visitors: Welcome guests and direct them to the appropriate person or department in a courteous and professional manner.
• Phone Management: Answer, screen, and direct phone calls, providing information or transferring calls as necessary.
• Appointment Scheduling: Schedule and confirm appointments, meetings, and events for staff, management, and clients.
• Administrative Support: Provide general administrative assistance, including filing, photocopying, faxing, and preparing documents as needed.
• Mail Handling: Sort, distribute, and process incoming and outgoing mail and packages.
• Managing Front Desk Area: Maintain a clean, organized, and welcoming front desk area; ensure proper signage is displayed and promotional materials are stocked.
• Communication: Relay messages, answer inquiries, and provide general information to employees, clients, and visitors.
• Office Supplies: Monitor inventory of office supplies, order replacements as needed and maintain office equipment.
• Maintain Confidentiality: Handle sensitive and confidential information with discretion and integrity.
• Assist with Event Coordination: Assist in the coordination of company events, meetings, or conferences as required.

Who you are

• Proven experience as an Office Administrator, or similar role.
• Strong organizational and time-management skills.
• Excellent verbal and written communication abilities.
• Proficiency in office software (e.g., Microsoft Office Suite, Google Workspace).
• Knowledge of basic budgeting and expense management.
• Problem-solving mindset and ability to handle unexpected situations.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

The Senior Service Engineer is responsible for providing technical expertise and support at customer sites. This role involves installing, maintaining, troubleshooting, and repairing equipment and systems to ensure optimal performance and customer satisfaction. This role is also a Team Lead for specific Service Team.

Key Responsibilities:

Installation & Commissioning

· Perform installation, setup, and commissioning of maritime equipment and systems onboard vessels or at customer facilities.

· Conduct functional testing and calibration to ensure systems meet operational requirements.

Maintenance & Troubleshooting

· Diagnose and resolve technical issues on mechanical, electrical, and control systems.

· Conduct scheduled and preventive maintenance to minimize equipment downtime.

· Prepare detailed service reports and recommend corrective actions.

Customer Support

· Provide technical advice and training to customers to ensure proper system operation.

· Act as the primary point of contact for technical support during and after project completion.

Compliance & Documentation

· Ensure all work complies with industry standards, safety regulations, and company policies.

· Maintain accurate service records, inspection reports, and parts inventory.

Collaboration

· Liaise with internal teams (sales, engineering, and procurement) to ensure seamless service delivery.

· Provide feedback to improve product design, reliability, and customer experience.

Leadership

· Leading and guide team members

Position: Customer Service Officer/Call Centre(Banking)

Shifts Role: Morning and Afternoon

Job Requirements:
1. Comfortable with using computer applications and tools.
2. 1 year of experience in customer-facing roles (front or backend) is preferred.

Job Role and Responsibilities:
- Interact with internal & external customers to answer customers queries.

- Responding promptly to customer inquiries on general and transactional enquiries.

- Communicating with customers through various channels

- Achieve set Customer Center targets (KPIs) while upholding service quality.
- Promote the Bank's products and services through cross-selling.
- Assist customers in transitioning to the Bank's digital platform based on their preferences.
- Demonstrate flexibility in work deployment as needed.
- Assist Operations in managing customer requests and transactional follow-ups.
- On the job training will be provided.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

Job Description:

• Responsible for patient registration, appointment scheduling, and front desk operations, including billing and payments.
• Assist patients with inquiries, guide them through the healthcare system, and maintain medical records in compliance with regulations.
• Collaborate with healthcare staff to facilitate patient care and provide excellent customer service to ensure positive patient experiences.

Requirements:

• Minimum ‘N’ / ‘O’ / 'A' Levels / Nitec / Diploma
• Minimum customer service experience required.
• Candidates without healthcare experiences are welcome to apply as training will be provided.

All qualified applicants, please send in your resume to:

[email protected]

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Job Description:

• Develop and foster strong relationship with key account.
• Serve as the key liaison person between client and internal departments on request and issue resolution.
• Take ownership of key account’s new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.
• Manage Replenishment and inbound Inventory in line with the forecast or indent, commercial and stock holding requirements.
• Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.
• Drives continuous improvement initiatives to meet inventory goals Reviews slow moving items, block inventories according to Excess and Obsolescence Policy.
• Review work processes and initiate process improvement plans.

Job Requirements:

• Diploma/ Degree in Supply Chain/ Business Management/ relevant courses

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

• Greet and meet every customers in the most friendly manner
• Handle calls at all times and charge (wrap up code) accordingly if any
• Act as first point of telephone contact for customer support requests
• Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment / update)
• Check for support agreement / warranty validity per local guideline.
• Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined
• Log complete and accurate data within the call logging tool (CRM) and booking appointment (date/time) for all 3 service centres & ensure mobility service are offered to customer at all time
• Provide technical call screening and assign call to the appropriate delivery method (CSA) and payment type
• Optimise available workshop capacities by effectively assigning work/ cars to each service centres
• Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process
• Provide best effort general advice to customer in a timely and professional manner
• Assist in special product campaign or promotions
• Arrange for airport service, pickup and delivery for customers
• Assist schedule customers for professional car care services
• To ensure daily service level achievement, monitor customer’s waiting time, look out for body language etc.
• Assist in generating daily, weekly and monthly reports as and when required
• Hand over vehicle to customers with basic work explanation

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Who are we?

We are the University of Cambridge presence in Singapore called Cambridge CARES, sponsored by the NRF CREATE program CAM.CREATE. CARES also hosts industry-funded and other agencies funded projects. Our team is comprised of world-class scientists and engineers working in a vibrant, fast-paced environment with great opportunities for knowledge and skills development.

CARES is leading a new project “Sustainable Manufacture of Molecules and Materials (SM3)”, funded by NRF CREATE programme within the Decarbonisation Grand Challenge. SM3 project is a collaboration with NTU, NUS, CARES & the University of Cambridge and EPFL. The broad aim of the project is to develop novel approaches and technologies for fully de-fossilised routes to complex functional molecules and molecular materials. The project will explore novel chemical transformations for conversion of net-zero feedstocks to building blocks typically used in pharma, agrochem and other end applications. The project will also explore novel synthetic methods for conversion of the building blocks into end-use functional molecules. Novel synthesis technologies (photoelectrochemistry, sonochemistry, mechanochemistry, etc), as well as advanced research methods (AI, chemoinformatics, high-throughput synthesis) and process metrics (LCA and technoeconomic analysis) are included in this large project.

Who are we looking for?

We are looking to fill a vacancy of a Research Fellow or a Senior Research Fellow with experience in techno-economics and object-oriented programming. The candidate would have experience in assessing engineering reports and scientific papers on novel synthesis technologies, extracting key process performance parameters. The successful candidate would also have experience in designing and performing simple experimental work in the broad area of process and reaction engineering.

What skills do you have?

Working with chemical process simulators (e.g. Aspen Plus). Coding in Python or C++. Hands-on experimental experience in building and operating chemical reactors on laboratory scale.

When is position available and for how long?

The position is available from January 2025 for 1 year in the first instance and up to 4 years in total.

What can we offer you?

· A stimulating working-environment with friendly, highly motivated colleagues.

· Opportunities to develop and implement new ideas in a creative environment.

· A competitive salary in line with your skills and experience.

· A one-year contract in the first instance, extendable following satisfactory performance.

· A comprehensive medical insurance cover as part of your employment.

Please apply by uploading your CV and academic transcript to https://jobs.swagapp.com/jobs/cambridge-cares-research-fellow-chemical-engineer-techno-economicobject-oriented-for-sm3-em. Please note that this post is mainly based in the CREATE Tower at NUS University Town, Singapore. Informal enquiries could be sent to the academic lead of the project: Dr Ewa Marek ([email protected]).