General Responsibilities
• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customers
Requirements:
- Min Nitec in any discipline
- Prior experience in call centre / order processing
WA me at http://wa.me/+6598326219 or tele me at @sallytsin
For interested candidates, please send your most recent and updated resume to [email protected]
Subject heading: Customer Service Associate
Alicia Cheong Ling Wei
R1104785
Recruit Express Pte Ltd
EA License No. 99C4599