Responsibilites:

• Troubleshooting and resolve technical issues related to DCS, SIS, SCADA/FastsTool/STARDOM/PRM/Exa packages and IT solution packages
• Provide technical support to customers
• Work closely with LSBD/YHQ Global Response Centre/Solution/Third-party providers to solve customer’ hardware/software related issue
• To support endpoint security service
• Configure and troubleshooting of routers, switches and firewall
• Develop and implement virtual machine deployment
• Plan and implement Antivirus, Patch management, MS Active Directory, Backup/Recovery
• Develop and implement effective process for the analysis and definition of new Firewall Rules and implementation of the Firewall Security Controls.
• Review network Firewalls configuration to meet compliance standards
• Response to emergency call and service request from customers
• Perform 24 hours standby for Emergency Call (rotation basis)

Requirements:

• At least Degree in Engineering
• At least 8 years of experience with control system engineering such as DCS, SIS, SCADA, STARDOM or PLC engineering, PRM, Exa packages
• Good Servicing and Maintenance trouble shooting experience in DCS and Prosafe-RS system
• System Administration of those platforms running on modern OS like Windows, Linux
• Experience in Virtualisation technology (VMWare, Hyper-V, etc)
• Experience in IP/Ethernet networking and security controls (e.g. Router, VLAN, NMS, VPN, Firewall, Antivirus, Patch management, MS Active Directory, Backup/Recovery)

By responding to Yokogawa’s advertisement, consent is considered given to Yokogawa to collect the required personal data for the purpose of recruitment with expectation that Yokogawa will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

We regret to inform that only shortlisted candidates will be notified.

JOB SUMMARY:

· Assist in fulfilling the vision, mission and core values of the hospital.

· Support strategy to deliver and ensure best care and best experience across all patient touchpoints.

· Reporting to the Lead, Patient Experience.

RESPONSIBILITIES:

• Help drive a culture of service quality across hierarchy and service lines, through continual measurement and analyses, learning and improvement, innovation and recognition.
• Initiate and execute ideas to uplift experiences through partnering stakeholders.
• Manage feedback by working with both internal and external stakeholders, on both clinical and non-clinical matters in a timely manner.
• Assist and support volunteer engagement.
• Support efforts to raise awareness of service quality and any training engagements.
• Manage database, analyse and prepare reports in a timely manner.
• Perform any other duties as assigned.

JOB REQUIREMENTS:

• Tertiary qualification preferably in Communications, Quality Management, Hospitality or equivalent.
• Preferably with a minimum of 4 to 6 years of relevant experience in service and stakeholder management.
• Passionate about delivering and ensuring excellent experience for stakeholders in a healthcare environment.
• Excellent communication (written & verbal) and presentation skills, preferably bi- or multilingual.
• A team player with strong interpersonal and project management skills.
• Resourceful, adaptable, analytical, organised with attention to detail.
• Proactive and able to multi-task in a fast-paced environment.

Are you a compassionate and skilled nurse passionate about making a difference in the lives of elderly patients? We want you to lead our Geriatric Care team!

What You’ll Be Doing:

Job Mandate

The IT Support Associate is primarily responsible for managing hardware and first line technical support for Singapore Branch. He/She assists the IT Support Officer to formulate the Business Recovery Plan and ensuring that activities of the branch support business priorities.

Duties & Responsibilities

1. Operations Management

a) Acts as the primary first line technical support for Singapore Office to coordinate with HO-IT to resolve users’ problems and to provide efficient service delivery, maintains harmonious working relationship with other units as well as with external entities regarding any matter affecting the operations of the branch.

b) Provides basic preventive and corrective technical support to the branch and assists HO-ITG in the resolution of infrastructure and applications concerns affecting the Singapore Office.

c) Troubleshoots and resolves hardware and software problems.

d) Ensures service level agreement compliance of service providers and reports exceptions to the IT Support Officer.

e) Develops routine/program/spreadsheet to provide formatted reports based on BU's requirements and reduce user's manual recurring tasks.

f) Coordinates with HO regarding the BUs’ report requirements and identify data sources for the reports.

g) SharePoint Administration: Ensures that good housekeeping is maintained, including clean-up of all/unused files in shared drive, etc.

2. Control and Compliance

a) Reviews and recommends system/environment enhancements as needed to ensure compliance to bank policies, procedures, control and achieve optimum efficiency and productivity.

b) Ensures compliance with bank and regulatory policies, procedures, and requirements.

c) Ensures compliance to the requirements related to systems security and physical security.

d) Ensures that Technology Policies and Procedures Circulars (TPPC) and desk manuals are in place.

e) Ensures proper maintenance and control of the Business Continuity Plan (BCP) site.

f) Ensures audit exceptions are corrected and acted upon and that action plans arising from audit findings are met.

3. Administrative

a) Ensures annual asset records checking and updating are performed and maintains inventory list of software and hardware, backup tapes, licenses and manuals.

b) Views, reads, replies regularly to e-mail messages to ensure that all instructions, advice, problems are properly handled,

acted upon and archives email messages accordingly to ensure new messages will be received.

c) Gives recommendations to improve operational efficiency.

We are seeking experienced and skilled Desktop Support Engineer/ IT Support Specialist/ Resident Engineers to join our team, this is a 12-month contract role.

Job Description/ Responsibilities:

• Hardware Issues
• Desktop System Issues
• Application Software
• Coordination (with 3rd party)
• Windows Desktop System Upgrade
• Desktop System Virus Database Upgrade
• Desktop System Patch Installation
• Device Replacement
• Device/Asset Management
• VIP Service
• Inspections Service

Requirements:

The resident engineers must be experienced and trained in Windows OS, Desktop, laptop, and mobile device troubleshooting, including simple LAN troubleshooting. They shall:

• Pick up and log all service desk calls, update ticket status, and resolution steps via ITHUB.
• Handle Service Requests and incident tickets (e.g., File Access, Password Administration, hardware & software installation, network, and telephony connectivity/setup, diagnostics, troubleshooting, and problem resolution).
• Analyze and resolve incidents, including liaising with vendors providing Level 3 support as required.
• Investigate root cause; test recommended solutions and resolution.
• Document resolution steps.
• Support Microsoft M365 Office, common commercial off-shelf desktop applications, Remote Access, desktop imaging, and new computer/software deployment service requests.
• Promote effective use of technology on supported devices.
• Install software on desktops and laptops.
• Manage printers, scanners, projectors, and multifunctional printers.
• Support video and conference tools (e.g., Telepresence/Teleconferencing Room systems).
• Conduct training and workshops, including:IT technical tips and best practices for end users (Quarterly).
  Security awareness for end users (every 6 months).
• Coordinate and support annual exercises.
• Provide VIP support services.
• Conduct inspection services, updating the status to CMA CGM APAC IT team.
• Inform the CMA CGM APAC IT team of any potential risks and initiate standard service processes upon CMA CGMIT team approval.
• Prepare, set up, back up, lock, and handle IT equipment, software, data, and accounts related to staff onboarding or departure.
• Clean and tidy equipment.

Job Responsibilities:

a. Prepare and cook delicious Singapore pancakes
b. Provide excellent service to our customers
c. Keep the outlet clean and tidy

Job Requirements:

a. Able to communicate in English
b. 6 days work week
c. Willingness to work weekends and holidays
d. Willingness to work overtime if required
e. No experience necessary

Additional Details:

a. Halal establishment
b. Probation of one month
c. Overtime pay applicable

Benefits:

a. Annual leave: 18 days (inclusive of public holidays), increment of 1 day per year to max of 25 days
b. Quarterly bonus
c. Career progression
d. Corporate health insurance, medical and dental benefits
e. Birthday benefits

About Munchi Pancakes:

Mission: We're all about great food that gathers people, innovating the traditional Min Jiang Kueh for all ages to enjoy. Our people's growth is just as crucial as the food, and we foster a supportive environment for both personal and professional development. It's our commitment to excellence that drives us, leading the industry with joy and satisfaction for our customers.

Vision: Our unwavering commitment to quality ingredients, traditional recipes, and customer satisfaction ensures that Min Jiang Kueh becomes globally recognized pancakes from Singapore. Through continuous research and development, we strive to elevate the Min Jiang Kueh while remaining true to our heritage to expand our reach and make Min Jiang Kueh a household name worldwide.

This is an excellent opportunity for someone looking for a challenging and rewarding role in the food industry. The job comes with extensive training, a positive work environment, good benefits, and opportunities for career progression. Anyone who is considering this job should be aware of the job requirements, but if they have a positive attitude and work hard, they will have a great opportunity to succeed in this role. If you're interested, we invite you to apply and join our dynamic team.

The Opportunity

• Opportunity to work for one of the leading financial service providers and top banks
• Training provided
• Great exposure to learn about banking products and services domain

The Job

• Attend to walk-in customers
• Handle over-the-counter transactions including cash deposits and withdrawals accurately
• Assist in customers’ enquiries and ensure service delivery standards are met in achieving total
  customer satisfaction
• Prospect banking products and services to customers
• Perform all banking activities in accordance with the bank's regulatory requirements
• Maintains customer confidence and protects bank operations by keeping information confidential

The Talent

• No experience required
• Prior experience in banking branch or in customer service is a strong advantage
• Willing to learn and not afraid to face customers
• IT savvy
• Experienced with Microsoft word, Microsoft Excel (Simple functions)

Next steps:

• Drop your resume and contact us to follow-up, or send your resume to [email protected]
• Email Topic: Apply Customer Service - Banking Branch (No experience required)

Sarah Ng Mei Wern

EA Licence Number: 91C2918

Personnel Registration Number: R1983856

Job Responsibilities:

a. Prepare and cook delicious Singapore pancakes
b. Provide excellent service to our customers
c. Keep the outlet clean and tidy

Job Requirements:

a. Able to communicate in English
b. 6 days work week
c. Willingness to work weekends and holidays
d. Willingness to work overtime if required
e. No experience necessary

Additional Details:

a. Halal establishment
b. Probation of one month
c. Overtime pay applicable

Benefits:

a. Annual leave: 18 days (inclusive of public holidays), increment of 1 day per year to max of 25 days
b. Quarterly bonus
c. Career progression
d. Corporate health insurance, medical and dental benefits
e. Birthday benefits

About Munchi Pancakes:

Mission: We're all about great food that gathers people, innovating the traditional Min Jiang Kueh for all ages to enjoy. Our people's growth is just as crucial as the food, and we foster a supportive environment for both personal and professional development. It's our commitment to excellence that drives us, leading the industry with joy and satisfaction for our customers.

Vision: Our unwavering commitment to quality ingredients, traditional recipes, and customer satisfaction ensures that Min Jiang Kueh becomes globally recognized pancakes from Singapore. Through continuous research and development, we strive to elevate the Min Jiang Kueh while remaining true to our heritage to expand our reach and make Min Jiang Kueh a household name worldwide.

This is an excellent opportunity for someone looking for a challenging and rewarding role in the food industry. The job comes with extensive training, a positive work environment, good benefits, and opportunities for career progression. Anyone who is considering this job should be aware of the job requirements, but if they have a positive attitude and work hard, they will have a great opportunity to succeed in this role. If you're interested, we invite you to apply and join our dynamic team.

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician
• Good understanding of computer system mobile devices, mobile applications and other tech products
• Installation, configuration, and troubleshooting
• Knowledge in network system security
• Liaise with vendors on new IT purchase and implementation
• Excellent problem-solving and communication skills
• Any other ad hoc tasks assigned by supervisor

Job Responsibilities:

a. Prepare and cook delicious Singapore pancakes
b. Provide excellent service to our customers
c. Keep the outlet clean and tidy

Job Requirements:

a. Able to communicate in English
b. 6 days work week
c. Willingness to work weekends and holidays
d. Willingness to work overtime if required
e. No experience necessary

Additional Details:

a. Halal establishment
b. Probation of one month
c. Overtime pay applicable

Benefits:

a. Annual leave: 18 days (inclusive of public holidays), increment of 1 day per year to max of 25 days
b. Quarterly bonus
c. Career progression
d. Corporate health insurance, medical and dental benefits
e. Birthday benefits

About Munchi Pancakes:

Mission: We're all about great food that gathers people, innovating the traditional Min Jiang Kueh for all ages to enjoy. Our people's growth is just as crucial as the food, and we foster a supportive environment for both personal and professional development. It's our commitment to excellence that drives us, leading the industry with joy and satisfaction for our customers.

Vision: Our unwavering commitment to quality ingredients, traditional recipes, and customer satisfaction ensures that Min Jiang Kueh becomes globally recognized pancakes from Singapore. Through continuous research and development, we strive to elevate the Min Jiang Kueh while remaining true to our heritage to expand our reach and make Min Jiang Kueh a household name worldwide.

This is an excellent opportunity for someone looking for a challenging and rewarding role in the food industry. The job comes with extensive training, a positive work environment, good benefits, and opportunities for career progression. Anyone who is considering this job should be aware of the job requirements, but if they have a positive attitude and work hard, they will have a great opportunity to succeed in this role. If you're interested, we invite you to apply and join our dynamic team.

Industry: Logistics

MNC Environment

Permanent role (AWS Guaranteed + VB + Quarterly Bonus)

Responsibilities:

• Ensure customer’s orders are processed in a timely and accurately manner
• Ensure reports are submitted on a timely to established customer’s schedules
• Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements
• Liaise and update customer closely to resolve customer orders or shipments related issues
• Initial cycle count as per schedule
• Ensure proper keeping of cycle count sheet for audit trail purpose
• Be responsible in reconciling all stock discrepancies
• Inventory Management for Customer’s WMS system
• Ensure all billings are done timely & accurately with all necessary supporting documents
• Collate and compute the monthly KPI report
• Achieve & maintain consistent KPI, make suggestions to improve when necessary

Requirements:

• Customer Service Orientated and team player
• Product and System knowledge & MS Office Skills

Job ID: LRYWW876

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

+65 6950 9747

EA Licence Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

The Opportunity

• Opportunity to work for one of the leading banks
• Dynamic and fun team and culture
• Great exposure to learn about banking products and services

The Job

• Responding promptly to customer call inquiries on general and transactional enquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer requests
• Customer outreach to encourage use of digital services
• Consistently deliver high quality service to customers to achieve total customer satisfaction without compromising risk standards
• Collaborate with stakeholders to resolve customer queries and requests
• Consistently meet the KPIs without compromising quality of service delivery
• Adhere to professional standards of behavior & conduct

The Talent

• No experience required
• Prior experience in call centres or customer service is a very strong advantage
• Patient, calm and passionate in assisting customers
• Decent multi-tasking skills
• Meticulous, resourceful and committed
• A fast learner who can apply critical thinking skills and has good problem-solving skills
• Proficient in MS Office

Next steps:

• Drop your resume and contact us to follow-up, or send your resume to [email protected]
• Email Topic: Apply Customer Service Representatives (No experience required| Bank)

Sarah Ng Mei Wern

EA Licence Number: 91C2918

Personnel Registration Number: R1983856

Job Responsibilities:

• Manage infra projects to meet delivery to customer’s satisfaction
• Handle project’s scope of work according to requirements and contractual KPIs
• Manage external vendors/contractors for provision of material or support services
• Prepare project documentation, progress reports to meet quality standards
• Lead project team to provide engineering, operation support and maintenance to operational/production system
• Gather customers’ requests for system enhancements and propose solutions
• Participate or support in new business prospects or tender involvement

Requirements:

• At least 4 – 5 years’ Project Manager experience, handling infrastructure projects
• Experience with government projects will be an added advantage
• Knowledge and experience with ITSM – ITIL Framework
• Excellent communication skills with customers

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to [email protected] for immediate processing.

Only shortlisted candidates will be notified.

Job Responsibilities

• Manage the day-to-day operations of the beauty center
• Provide exceptional customer service and address client concerns or complaints
• Develop and implement customer loyalty programs to retain and attract clients
• Drive sales by promoting beauty products and services
• Monitor inventory, ensuring adequate supplies of products and materials
• Recruit, train, and supervise staff
• Create and manage staff schedules to optimize workloads
• Ensure compliance with health and safety regulations

Job Requirements

• Possess a diploma or degree in beauty specialists or a related field
• Hold any trade certification in beauty services
• Hands-on experience in beauty treatments or services is an advantage
• Sales and marketing knowledge to promote services effectively
• Be proficient in using salon management software and tools
• Willing to work flexible hours, including evenings, weekends, and holidays

About the Company

Founded in 1973, DCS Card Centre (formerly Diners Club Singapore) is a financial institution licensed to issue credit and charge cards, governed by the Monetary Authority of Singapore (MAS) under the Banking Act.

We deliver digital-first, customer-centric payment products and solutions for consumers, merchants and corporates. Leveraging on our deep heritage, we aspire to be an innovative fintech leader driving integrated payment and financial services.

For more information: https://dcscc.com/about-us

Job Description:

• Stay updated on regulatory developments and disseminate relevant updates to ensure business units and departments are well-informed of the latest changes.
• Continuously review and maintain the regulatory obligation register, ensuring controls are in place to address new and evolving regulatory requirements.
• Support Anti-Money Laundering (AML) investigations, ensuring compliance with internal processes and regulatory requirements.
• Manage ad-hoc projects as assigned.

Qualifications and Skills:

• Minimum of 5 years of relevant experience in compliance within the Fintech or banking sector.
• Bachelor’s degree in Accounting, Audit, Finance, Legal or equivalent work experience.
• Strong critical thinking skills with the ability to work proactively and independently in a dynamic environment.

Responsibilities

· Support daily operation on troubleshooting and repair of equipment related issues

· Attend to breakdown repair and recovery of operational equipments.

· Carry out preventive maintenance, calibration and corrective repair works on a timely basis

· Reduce equipment downtime and enhance equipment performance through quality maintenance works.

· Proper recording of works carried out on equipments.

· Troubleshoot and rectify electrical and mechanical system faults on equipments.

· Drive improvements in equipment, product quality, productivity and safety.

· Improve machine performance and efficiency by providing effective troubleshooting, maintenance and engineering support for operations.

· Support projects such as machine upgrading, software/hardware changes, etc.

· Assist customers with queries, provide information to help what customers want or need to order, recommend items.

· Assist with customer complaints and problems. Resolve enquiries. Process refunds for customers.

· Support daily distribution operations. Assist deliveries in replenishment of company products.

· Meet set productivity and goals. Work to improve and increase customer satisfaction.

Requirements

· Possess Diploma, NITEC, NTC-2 or ITC Mechatronic Engineering is preferred

· 2-3 years' relevant experience in automation systems and hands-on technical experience.

· Basic knowledge of PLC and electrical system

· Good communication and interpersonal skills.

· Meticulous and result oriented.

· Able to multi-task and work under tight timeline.

· Good team player but able to work independently.

· Willingness to learn, self-motivated, possess a can-do and positive attitude.

· Resourceful in seeking out methods/solutions to solve problems and achieve targets.

Product area

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Job description

In this role, you will be part of a high-performing business team dedicated to helping mobile-first businesses and app developers achieve their business goals. You will have knowledge of SEA App developer ecosystem and Google App promo solutions, combined with your communication skills and investigative abilities shapes how businesses can grow. You will influence and build relations and provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of potential clients and understand how Google's range of application promo products can grow their business.

You set the goal and advise on marketing strategies which will help Google achieve goals and serve as an expert and advocate for mobile app developers within Google. You will build and manage a pipeline of clients working towards strategic objectives and be responsible for collaborating with a number of internal stakeholders to maximize the long-term success of these new customers.

Qualifications

Job responsibilities

• Prospect, manage and forecast new business pipelines and opportunities.
• Create compelling presentations and develop strategic solutions to meet customer needs.
• Conduct research and analysis, to develop strategies to address market potential and opportunities.
• Provide excellent client service and partnership to our customers and partners.
• Partner with Google’s client on-boarding team to effectively service clients.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in advertising, business consultative, business development, online media environment, or marketing role.
• Ability to communicate in Vietnamese and English fluently in order to communicate and serve Vietnamese speaking customers and Southeast Asia customers.

Preferred qualifications

• Experience in business, media, or advertising.
• Experience planning, delivering, and executing marketing campaigns, measurement, and creative strategy in an App ecosystem.
• Experience building a book of business, ensuring the management and fulfillment of strategic goals, and in developing associated agreements.
• Ability to operate and thrive in a dynamic and fluid environment.
• Ability to take on challenges and develop actionable plans and recommendations.

Job Summary:

The incumbent is part of TOUCH Special Needs Group (TSNG) who reports to the Centre Manager of TOUCH Ubi Hostel (TUH) / Community Support Service (CSS) and is responsible for the role of Social Worker I that encompasses implementing holistic services and programmes that will benefit and make an impact to the needs of clients under TSNG and CSS. The incumbent is responsible for delivery of quality service, personal efficiency and teamwork at the workplace

Main Responsibilities:

• Planning and executing community outreach programme and/ or support group for clients in CSS. Conduct feedback and outcome-based evaluation for programme.
• Mobilise resources and work with community partners to support the execution of community programme.
• Lead and mentor volunteers in planning and execution of CSS activities.
• Outreach to community partners to advocate for Persons with disability (PwD) and recruitment of potential CSS clients.
• Handle enquiries pertaining to programme and to assess potential clients for intake to CSS or other services under TSNG.
• Casework management for CSS clients who need support such as social-emotional support, long term care planning etc.
• Provide service/ care coordination of PwDs and caregivers from information gathering, intake assessment and case coordination with other stakeholders/agencies
• Outreach to PwDs in the community through various means such as door-to-door or roadshows etc.
• Build and maintain strong relationship with families and caregivers and organize and conduct caregivers’ support activities under TSNG.
• Work with the team in the transition planning for trainees graduating from TSNG’s services into the community.
• Work with staff from various services for special project on ad-hoc basis.
• Maintain and update membership application and renewal under CSS
• Produce programme/ event reports for documentation and submission to funders.
• Produce social report and case notes under case management.
• Maintain proper case note recordings and documentation.
• Draft articles on clients for newsletters or publicity when needed.

Working Conditions:

• 5 day work week: Mon-Fri (Bi-weekly 1 day on weekend)
• Attractive remuneration and staff benefits
• Location - Ubi

Essential Skills and Qualifications:

• Degree holder or Graduate Diploma in Social Work.
• Registered Social Worker under Singapore Association of Social Work.
• Preferably with 1-2 years of social work experience in working with person with special needs.
• Proficiency in Microsoft Office applications.
• Passionate and dedicated to work with the special needs community.

At CoreTRM, we are redefining the landscape of Commodity/Energy Trading and Risk Management (C/ETRM) with our modern, cloud-based software platform. Headquartered in Singapore, we serve commodity and energy trading organisations around the globe, simplifying the full trade lifecycle from capture through operational logistics to financial settlement.

Our risk management features enable management to track profit and loss, positions and credit, monitor risk metrics, duties segregation, and ensure adherence to trading limits in real-time - making us a trusted partner in navigating the complexities of the trading world.

Our Work Culture:

We believe that our strength lies in our people. Our multinational, diverse and dynamic team brings a wealth of perspectives and experiences, fostering an environment rich in innovation and collaboration.

We pride ourselves on a vibrant work culture that encourages continuous knowledge transfer, ensuring every team member, regardless of their role, can grow professionally and contribute to our shared success. All successes, whether small or big are recognized and celebrated.

Join us and be part of a progressive company which creates meaningful impact for our clients worldwide.

Due to rapid growth, we are now looking for a Customer Success Executive to join our Support team.

Reporting directly to the Head of Services and Support, this person will be responsible in ensuring our customers achieve maximum value from our CTRM platform. By fostering strong relationships and identifying growth opportunities, this person will help drive long-term customer satisfaction, loyalty and retention.

Our Support team ensures all tickets are resolved promptly and effectively, meeting and exceeding the standards outlined in our Service Level Agreements (SLAs). This is an exciting opportunity to work in a dynamic, fast-paced environment, directly impacting customer outcomes and business growth.

Key Responsibilities:

1. Management of SLAs and Customer Relationship

• Act as the primary point of contact for customer inquiries, concerns and feedback related to our CTRM platform.
• Build and maintain strong, long-term relationships by understanding customer business needs and objectives.
• Conduct regular check-ins to ensure customers are fully leveraging our platform to achieve their desired outcomes.
• Organise and lead weekly support meetings with customers to maintain engagement, satisfaction and trust.

2. Proactive Support & Problem Resolution

• Anticipate and identify potential issues before they escalate, providing proactive solutions to customers.
• Collaborate with Services, Support, and Development teams to resolve customer concerns efficiently.
• Partner with Support Analysts to ensure all issues are addressed, escalated when needed, and resolved to meet SLA requirements.

3. Customer Retention & Growth Opportunities

• Drive customer retention by identifying opportunities to expand platform usage and add value to their business processes.
• Keep customers updated about new features, product developments, and enhancements that align with their needs.
• Facilitate product demonstrations and training sessions to support customer adoption.
• Conduct regular business reviews to ensure customers are achieving their objectives and to identify additional opportunities for collaboration.

4. Data Analysis & Reporting

• Monitor customer usage and health metrics to assess satisfaction and engagement levels.
• Prepare reports and analyse customer feedback to provide actionable insights for internal teams.
• Maintain detailed records of customer interactions and progress.

5. Internal Collaboration

• Partner with Marketing and Product teams to provide customers with a seamless experience.
• Provide feedback and insights to the Product Owner to drive product improvements

Requirements:

• Proven experience in Customer Success, Account Management or a similar role within a B2B or SaaS environment.
• Strong interpersonal and communication skills with the ability to manage relationships at all levels.
• Strong business acumen with analytical skills to interpret customer data, identify trends, and provide actionable solutions.
• Proficient with tools like JIRA or equivalent platforms for ticket management.
• Ability to work both independently and collaboratively in a fast-paced team environment.

Key Highlights:

• Join an established leading Haircare & Beauty brand!
• Permanent role
• 6 off days per month  (Weekdays + Weekends)
• Convenient work locations island wide

Salary:

• Basic + High commission + quarterly incentives + employment benefits
• Monthly Gross up to $7,000 and more

Responsibilities:

• Monitor branch performance metrics, analyze sales reports, and take action to improve business performance.
• Oversee daily branch operations, ensuring smooth service delivery and a welcoming environment.
• Monitor and drive sales, ensuring branch targets are consistently met or exceeded.
• Cultivate strong customer relationships, ensuring a positive and satisfying experience with every visit.
• Maintain high standards of customer-focused service at all times.
• Train, coach, and motivate the team to achieve excellence.
• Analyze branch performance metrics, review sales reports, and implement strategies to enhance business performance.

Requirements:

• Proven experience in a management role, preferably within the beauty, wellness, or hair care industry.
• Willing to hands-on experience with facial, hair and/or scalp treatments is a plus.
• Strong customer service skills and the ability to build good relationships with clients.
• Sales-oriented with a track record of meeting or exceeding targets.
• Leadership skills with the ability to motivate and manage a team.
• Excellent communication and problem-solving skills.

Interested applicants, please submit updated resume in MS format via the Apply button.

Position and remuneration will be commensurate with skills and experience.
We regret that only short-listed candidates will be contacted.

Careerally Pte Ltd | EA Licence: 24C2215
Josephine Xie | EA Registration No: R1874897

- 1 year outsourced contract (renewable)

- Up to $3500 (for Degree) / Up to $2800 (for Diploma) + 1 month contract completion bonus

- Mon to Fri: 9am- 6.30pm

- Raffles MRT

Responsibilities:

• Design and build financial reporting and workflow database model using platforms like Microsoft Access to streamline processes and enhance risk controls.
• Participate in end-to-end process from planning to implementation including requirements gathering, change management/ enhancements, User Acceptance Test (UAT) and troubleshooting for users.
• Any Ad-hoc projects and/ or tasks that are assigned.
• Establish strong working relationship and collaboration with team members.

Period:

• 1 year outsourced contract (renewable)

Location:

• Raffles MRT

Working Hours:

• Mon to Fri: 9am- 6.30pm

Salary:

• Up to $3500 (for Degree) / Up to $2800 (for Diploma) + 1 month contract completion bonus

Requirements:

• A recognized diploma or university degree preferably in Information Technology.
• Have prior experience in building database either in school or via work experience.
• Excellent communication, interpersonal and organization skills.
• Attention to details and willingness to learn.
• Maturity level and skill / judgement to deal effectively with team members.
• Proficient in MS Office applications, especially Microsoft Access.
• Good team player as well as ability to work independently.
• Ability to prioritize, plan and manage multiple projects.​

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | W: www.successhrc.com.sg

Looking for a rewarding career that fits your schedule? Join our team of award-winning bus captains and Operations Team!

We are looking for responsible full time / part time bus captains(13 seaters) to provide outstanding service in transporting people between various places—mainly between schools and homes. Core working timing is 6am-8am, 1pm-6pm, Mon-Fri, school term. Suitable for retirees or those who do not want a hectic job schedule.

The main duties of a bus captain are as follows:

· Pick up and drop off passengers at designated locations

· Follow a planned route according to a time schedule

· Ensure that the trips stay on schedule

· Ensure the safety of passengers both onboard the bus and when alighting

· Obey traffic laws

· Follow procedures to ensure passenger safety

· Keep passengers safe

· Perform basic maintenance (check the bus tires, lights, and oil)

· Keep the bus clean and presentable to the public

· Report all incidences and traffic disruptions to HQ

· Additional trips done on weekdays/school holidays/Sat/Sun will be paid accordingly

Candidates should have a valid Class 3 driving license and Bus Driver's Vocational License. HDB vehicle parking fee will be reimbursed where available.

~~~ A Work-Life Balance Company ~~~

Job Purpose

The role of an Accident and Repair Assistance Manager is crucial in ensuring smooth operations and customer satisfaction in the automotive service industry. Some key purposes and responsibilities of this role:

1. Overseeing Daily Operations: Managing the day-to-day activities of the repair and service department to ensure efficiency and effectiveness.
2. Customer Service: Acting as a primary point of contact for customers, addressing their concerns, and ensuring their satisfaction throughout the repair process.
3. Damage Assessment: Evaluating the extent of damage to vehicles and coordinating with technicians to develop repair plans.
4. Claims Management: Working closely with insurance companies to manage and resolve accident claims, ensuring a smooth recovery process for clients.
5. Staff Management: Supervising and training staff to maintain high service standards and improve overall team performance
6. Documentation and Reporting: Keeping detailed records of all repair activities, customer interactions, and claims for future reference and legal purposes.
7. Negotiation: Negotiating with third parties, such as body shops and suppliers, to ensure cost-effective and timely repairs

This role requires a blend of technical knowledge, managerial skills, and strong interpersonal abilities to handle stressful situations with professionalism and care.

Responsibilities:

1. Manage the workflow, organizing and supervising the Accident Repair team to follow company's SOP.
2. Claims Management as measured through aggressive action plans and overall supervision.
3. Assist in problem solving; provide guidance and training to staff
4. Work closely with other department managers to ensure the efficiency and effective resolution of issues.
5. Good management skills set in controlling cost saving.
6. Review tariffs and negotiate contract terms with service providers and continuously strive to improve the contract terms and conditions in favour of the company.
7. Other adhoc duties as assigned by Management.

Skills Required

1. Technical Knowledge: Understanding of vehicle repair processes, damage assessment, and automotive systems
2. Customer Service: Strong interpersonal skills to handle customer inquiries, complaints, and provide updates throughout the repair process
3. Claims Management: Proficiency in managing insurance claims, including documentation, negotiation, and settlement processes
4. Leadership and Team Management: Ability to lead and motivate a team of technicians and support staff, ensuring high performance and adherence to standards
5. Communication: Excellent verbal and written communication skills to interact with customers, insurance companies, and team members
6. Problem-Solving: Strong analytical skills to assess damage, develop repair plans, and resolve issues efficiently
7. Time Management: Ability to prioritize tasks and manage time effectively to meet deadlines and customer expectations
8. Negotiation: Skills to negotiate with third parties, such as body shops and suppliers, to ensure cost-effective repairs

Experience Required

1. Automotive Industry Experience: Prior experience in the automotive repair industry, preferably in a managerial or supervisory role
2. Insurance Claims Handling: 3 years of experience in handling insurance claims and working with insurance companies
3. Customer Service Experience: Background in customer service roles, demonstrating the ability to manage customer relationships and resolve conflicts
4. Team Leadership: Proven experience in leading and managing a team, with a focus on achieving operational goals and maintaining high service standards

These skills and experiences are crucial for ensuring the efficient operation of the repair assistance department and delivering excellent service to customers.

Qualifications

Diploma/ Degree

- Permanent

- Up to $2,500

- Mon to Fri: 9am - 6pm

- Bukit Timah

Responsibilities:

• Handle and maintain proper records of feedback or complaints received from the Tenants/ Subsidiary Proprietors
• Involve in the Mall’s Marketing initiative and active engagement with the Tenants to participate in the Mall’s marketing event
• Assist the Commercial Manager in petty cash management and collection of payment from the Tenants/ Subsidiary Proprietors
• Manage the staff, vendors and term contractors’ attendance as well as performance
• Assist the Commercial Manager (CM) to attend to Section 47(1)(c) notice and update strata roll upon receipt of notice of transfer
• Update trust accounts periodically of all transactions for the contributions, facilities’ charges and deposits for receipts issuance to Tenants/ Subsidiary Proprietors
• Manage the estate facilities according to House Rules, By Laws and Standard Operating Procedures (SOPs)
• Establish and maintain proper filing system to ensure smooth documentation and administration of the estate
• Carry out regular update of the content of the notice board(s)
• Maintain inventory of office stationery and equipment maintenance record and perform general administrative duties
• Co-ordinate council meetings and annual general meetings as instructed by the Commercial Manager
• Attend meetings and write minutes for administrative purposes
• Any other duties assigned by Manager

Duration:

• Permanent

Salary:

• Up to $2,500

Working hours:

• Mon to Fri: 9am - 6pm

Location:

• Bukit Timah

Requirements:

• At least 1 year of administrative experience (experience in the property sector is a bonus)
• Minimum O-Level
• Proficient in MS Word & Excel
• Good written and verbal communication skills
• Strong time-management skills and multitasking ability

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R23117747
)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | W: www.successhrc.com.sg

Our Crew members are the lifeblood of GYG. You are on the front line, greeting customers, taking orders, rolling burritos, re-stocking the fridges, basic food prep, wiping tables, and learning other roles across the team. You’ll get exposure to every aspect of what goes into running a busy, GYG business.

Experience is helpful, but it’s not everything. What we mean is:

• Experience in hospitality venues or fast-paced environments is great but not essential
• You’re open to coaching, eager to learn, and ready to put in the effort
• ‘Can do' attitude and can be relied upon to follow through

Benefits

These are just some of the benefits that come with working at GYG:

• Attractive Salary $$
• Performance Incentives (quarterly)
• Rapid Career Growth
• 5 days work week and 2 days OFF, 44 hours
• Outpatient & Hospitalisation benefits
• Staff meals & discounted meals
• Sign-up bonus of $2,000
• Staff referral programme of $500
• Various types of leave entitlements
• Cultural celebrations – Day of the Dead and Cinco de Mayo (We just love to celebrate everything!!)

We guarantee you will have lots of fun at work and not a single day is the same!