We are looking for a proactive and technically skilled Application Support Engineer to manage and maintain critical applications, ensuring seamless functionality and user satisfaction. This role is vital to providing first-level application support, performing routine maintenance, managing incidents, and collaborating with IT and development teams to deliver robust application solutions.
Expertise in troubleshooting and resolving application issues, deploying and testing updates in development and UAT environments, and ensuring applications run efficiently and securely in production. With a solid understanding of technologies such as Java (Spring Boot), JavaScript, React.js, RESTful APIs, and OracleSQL, as well as operating environments like RedHat/Linux, you will play a key role in maintaining and optimizing application performance.
Key Responsibilities:
Application Support
- Provide first-level support for application-related issues.
- Troubleshoot and resolve technical problems promptly.
- Escalate complex issues to higher-level support or development teams as needed.
Routine Maintenance
- Perform regular maintenance tasks such as updates, patches, and backups. And code changes
- Deploy and test application in DEV and UAT before deploy to prod
- Ensure applications are running efficiently and securely.
User Assistance
- Assist end-users with application-related queries and issues.
- Provide basic training and guidance on application usage.
- Document common issues and solutions for future reference.
Incident Management:
- Track and manage incidents using a ticketing system.
- Ensure timely resolution of incidents and communicate status updates to users.
- Participate in incident reviews and contribute to continuous improvement efforts.
Collaboration:
- Work closely with other IT teams to ensure seamless application integration and functionality.
- Collaborate with development teams to understand application changes and updates.
- Coordinate with third-party vendors for application support and maintenance
Preferred skill:
Java, JavaScript, Java (Spring boot), Corba, Maven, JSP, ActiveMQ, Oracle SQL, SSH, Redhat/Linux, Debugging, React.js, Compiling, Software Architect Design, CI/CD, HTML, RESTful API.
Shortlisted candidate will be notified.