Our client is a MNC company, one of the leading players in the Environmental sector. Due to business needs, they are now recruiting a Customer Service Executive to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities:

• Create profiles for the company’s new customers in the internal customer management software, and ensure adherence to the company’s guidelines
• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Liaise with both customers and company stakeholders on pricing/transfers
• Handle the various payment preparations with utmost confidentiality
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Job Description:

• Handle phone and email enquiries on Admissions matters.
• Manage all letters and correspondences received and routed to respective departments.
• Prepare students’ attendance and reports of absences on a daily basis.
• Greeting visitors in a courteous and friendly manner and assisting them accordingly
• Conference and Board room management for various day to day purpose.

Job Requirements

• ‘A’ Level students, pursuing a Diploma or Bachelor’s degree in any field
• Proficient in Microsoft office.
• Experience working in a school environment will be advantageous
• Training will be provided

Working Hours:

• Monday – Friday (10:00 – 19:00)

Location:

• 5 minutes’ walk from Jurong East MRT (located above Maybank and RHB Bank)

A Day in the Life

• Provide level 1 helpdesk support to all PC & MAC users
• Ensure smooth on-boarding and off-boarding of end-users
• Facilitate repair process for IT Hardware
• Perform PC build and software installations
• Migration of user’s data, software, or computer
• To escalate specific requests or issues to next level for immediate attention and resolutions
• Support Project implementations, as when required
• Maintain proper IT documentation

What We are Looking For

• Diploma in Information Technology/Computer Science
• Minimum 1-2 years of relevant experience
• Previous working experience in helpdesk environment is a plus
• Basic knowledge of Office & Windows applications, and hardware troubleshooting
• Able to work beyond normal working hours (upgrade/maintenance, urgent technical issue) and support on weekend when urgent duty arise
• Good working attitude and team player

Salon Receptionist responsibilities includes:

- Answering clients’ questions about services via phone, email or in person

- Processing cashier transactions.

Job Roles:

- Handle customers' enquiries

- Handle appointments booking via phone/email/FB, etc

- Inform customers about new services, promos and discounts

- Update customer records details, etc

- Cashier duties

- Assist in serving beverages to customers

- Simple photo taking of customers' hairdo, posting on FB and introduce our loyalty program

- Simple ordering of namecards, brochures and stationery, etc

- Simple filing and paperwork, etc

- OT and extra work days required during festive seasons

Pre-Requiste

- Work experience as a Salon Receptionist, Front Desk Representative or similar role

- Good communication skills

Working Schedule:

6 days work week

7 days annual leave, 14 days medical leave, attractive commission, bonus

Pay:

$2000 and above.

Please contact @82013348

Job Purpose:

Attend to maximum number of customer’s incoming calls, email and voicemails with upmost service quality with regards to the company services.

Job Responsibilities & Duties:

• Attend and response to maximum number of incoming calls, email and voicemails with service quality
• Follow-up on all escalated incident
• Logged all calls reported into the case management system
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system
• Generates management reports
• Provides assistance and guidance to junior colleagues
• Perform other duties as assigned

Minimum Years/Type of Experience:

• Minimum 1 year of call center experience
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Call Centre via phone, email, online and digital platform.

Working Hours:

• Able to work staggered office hours on rotation.

To apply please click the Apply buttonor send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

What awaits you:

• Cashiering, Customer Service, Housekeeping and replenishment of stocks
• Ensure compliance of standard operating procedures
• Any other ad­hoc duties as assigned by superior

We are excited if you have:

• Possess a positive attitude with good communication skills
• Ability to adapt in a fast-paced environment
• Able to work on weekends & public holidays and perform 6 days work week (rotating shifts)
• Part-time/Temporary available! - Able to work at least 3-4 weekdays/1weekend (22 hours per week)
• Digitally inclined

For more information, please visit and follow our LinkedIn Page https://www.linkedin.com/company/watsons-personal-care-stores-pte-ltd/ for exciting updates.

You will be part of an integral team, tasked to centrally coordinate AIC-wide efforts for national initiatives such as Healthier SG (HSG) and Age Well SG (ASG).

• Plan and facilitate cross and multi-divisional discussion to drive AIC-wide implementation under HSG and ASG.
• Involved in discussions with MOH policy divisions on HSG and ASG and align on key expectations and deliverables.
• Serve as and be seen by the RHS and AIC divisions as the main POC for RHS on population health matters.
• Develop deep understanding of the RHS team, its strategy and plans for population health.
• Develop and implement pilot model, tools and resources that advance population health.
• Engage RHS to align initiatives with AIC strategy/framework.
• Create mindshare of population health for internal AIC divisions.
• Participate in the discussions on population health matters and bridge the gaps.
• Champion the change management efforts across AIC, including active participation in cross-divisional workgroups.
• Involved in the development of the regional orchestrator model, and operationalise on the ground.
• Facilitate the implementation and use of collaboration platforms for the sharing of learnings, best practices, information and data.
• Engage and work with internal and external stakeholders to identify gaps and barriers and work to create solutions to overcome the barriers.

Job Requirements:

• Recognized degree in any discipline, healthcare, public policy or gerontology related will be an advantage.
• Minimum 1 to 3 years working experience preferably in healthcare and/or social sector.
• Experience in maintaining strong networks and partnerships with stakeholders.
• Experience in project/programme management.
• Strong communication skills.
• Possess good critical thinking and analytical skills.
• Self-driven, with a strong team-mindset and ability to work in a fast-paced environment.
• Has the initiative and willingness to push boundaries.
• Passion in driving positive outcomes for clients and community partners.

Job Background/context:

Deliver a best-in-class client experience for our Commercial Bank with a focus on the following core responsibilities:

• Client Onboarding – Own the end-to-end onboarding
process for obligors and credit facility set-up from documentation to implementation.
• Account Maintenance - Ensure all client information is updated promptly in all systems for smooth operation of client accounts and facilities.
• Client Servicing - Make every service engagement a wow
experience for clients through ensuring sincere, timely and effective completion of client’s service requests.


Key Responsibilities:

• Provide day-to-day client servicing, handle and provide timely resolution to client requests/issues.
• Administer the paper documentations from client and handover/lodge with various operation teams to ensure
client’s data is most up-to-date.
• Takes the lead to coordinate, investigate and follow-up across internal departments to resolve client issues/
needs.
• Provides feedback to client related to their needs and ideas on process improvement.
• Collaborate with processing teams to ensure client transactions (Cash and Trade) process timely.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws,
rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


Requirements
Cash and Trade Operation experience
MS word/Excel
Powerpoint

• Analytical and meticulous
• Self-motivated and good team player
• Committed individual and able to drive same goal as the team
• Strong verbal and written communication skills
• Ability to multitask and work under pressure
• Minimal supervision

Interested candidates please share you r resume to [email protected] with all details

Regards

Shashi (R23112213)

Just Recruit Singpaore Pte (EA12C6295)

Admin Assistant [Part-time]

As an Admin Assistant in Counselling and Care Centre, you will be working closely with the Senior Admin Executive with reception related duties which includes attending to phone calls, enquiries, etc.

Roles & Responsibilities:

1. Be the first responder to the centre’s call line and provide initial touch point.
2. Attend to clients when they arrive for appointments and clarifying payment status.
3. Manage change requests on appointment cancellations or re-scheduling.
4. Provide admin support to a team of therapists.
5. Reconcile daily payment collection.
6. Perform administrative duties on ad-hoc basis.

Skills Required:

1. Pleasant disposition and ability to deal with difficult clients.
2. Knowledge in Microsoft Office applications such as Excel.

Working Hours

Monday: 12.30pm – 8.30pm

Tuesday: 9.30am – 5.30pm

Wednesday: 12.30pm – 8.30pm

Thursday: Not required.

Friday: 9.30am – 5.30pm

Key Responsibilities

• To work as part of a project team to support control system projects;
• To generate and manage engineering documents, drawings and specifications from vendors/customers;
• To monitor project resources, budget, schedule, scope of work and adhere to milestones;
• To provide engineering support to project team and customers, including field work as and when required;
• To conduct project procurement and vendor management;
• To provide support throughout project life cycle: sales, planning, design, integration and commissioning.
• To provide after sales service support to end-users;
• To work as part of a service team to attend to site service call/contract, on-site trouble-shooting activities, etc.;
• To fulfill any other duties as and when assigned by management

Responsibilities

• Diploma/Degree in Electrical/Electronics/Mechatronics Engineering; Experience in Marine Safety / Refinery / Petrochemical Industry preferred.
• Entry level will be considered. Salary will commensurate in accordance to experience
• Good command of English and computer literacy;
• Strong customer relations skills, good team player and excellent communication skills;
• Knowledge with MS Office, AutoCad 2017 and above preferred;
• Experience in Programming Logic Controllers (PLC), Instrumentation and Control Systems design is an added advantage.
• Experience and knowledge in Fire and Gas Detectors and System is an added advantage.
• Must be able to withstand work pressure and customer's demand.
• Must be highly independent and resourceful.
• Must possess integrity and drive.
• Possess a valid class 3 driving licence is an added advantage

• Lead the team of helpdesk engineers and provide support.
• Responsible for software and asset management (including asset disposal, commissioning, and decommissioning)
• Resolves issues related to desktop computing, software, and hardware
• Support all end-user BAU activities such as software upgrades, installation / Uninstallation of approved software. 
• Performing break-fix issues on: Desktop/Laptop, IT Peripherals, iPhone/iPad, Windows, MAC OS, Microsoft 365, SharePoint, Mobile Device Management, VPN connectivity related issues.
• Printer support and installation, basic network connectivity troubleshooting, Zoom Telephony.
• Responsible for incident tickets and service requests are constantly acknowledged, prioritized, resolved to agreed SLA; or ensure to send to resolver groups as necessary.
• Incident management for P1 to P4 tickets.  Managing users communication and broadcast.
• Produce operational documentations and evidence for internal and external audits.
• Oversee, develop and optimize the End User Services processes and procedures to continually adapt to changing requirements of modern workspace services.
• Continually track hardware and software licensing inventory and consumption.

• Minimum 7 years’ experience in IT environment
• Excellent knowledge in ServiceNow is essential.
• Excellent knowledge in troubleshooting on Windows, Mac, operating system.
• Basic network infrastructure skills
• Ability to work proactively with direct manager, business users and stakeholders
• Ability to stay calm under pressure and very well organized in advancing tasks assigned.
• Ability to communicate and supervise 3rd party vendor effectively
• Knowledge in ServiceNow, JIRA, Confluence
• Strong skills in Microsoft Excel and Macros is recommended.

To provide reactive preventive maintenance, installation, and comissioning service to highly specified sterilization and disinfection equipment.

Duties and Responsibilities:

• Provide preventive maintenance and repair service at customer locations in accordance with Company’s established procedures, techniques, tools, test equipment and replacement parts.
• Installation, commissioning, calibration, and testing of relevant equipment at customer locations according to Getinge’s protocol.
• Implementing Field Corrective Actions.
• Handling administrative work associated with service delivery.
• Responding to customers’ complaints and providing support for corrective maintenance.
• Meeting key KPIs assigned to you as an individual and of Service department.
• · Establish and maintain a professional working relationship with customers and co-workers through teamwork.
• Sharing of knowledge and provide advice to clients and their staff as well as all end-users, on the proper operation and usage of the equipment.
• Hard working, team player, independent, hands-on, customer oriented and good attitude
• Good presentation and interpersonal skills
• Perform all other duties assigned by the Company/ and or Manager

Requirements:

• Candidates with ITEand/ or Diploma in Mechanical or Electrical Engineering, Bio-medical Engineering, or equivalent medical device related educational background are welcome to apply
• More than 2 years of hands-on related experience in medical equipment installation and maintenance
• Hard working, team player, independent, hands-on, customer oriented and good attitude
• Good presentation and interpersonal skills
• Fluent in both verbal and written English

Description

Working location: Changi Business Park

• Good in Call Center/ Customer Service.
• Customer issues handling over the phone.
• Deliver personalized service over the telephone to customers in call center on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers’ feedback and identify problem trends for improvement actions.
• Need Singaporean***

Requirements

• Min GCE O levels or higher
• Possess high-quality customer service skills and a professional communication style

Training location: Will be determined by the availability of the trainer. its either Changi Business Park OR Toh Guan- Jurong East. (Mon-Fri 9am to 6pm for 40-50 days)"

Contract: 12 months renewable contract

Willing to work in Shifts- 2pm to 11pm, 3pm to 12midnight

Able to commit to Staggered Shift Schedule (with shift allowance)

Shift pattern (inclusive of weekend and public holidays):

1 weekday off, 1 weekend off

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Job Description

• Prepare airfreight and seafreight quotation to customer and overseas agent
• Prepare monthly Tariff LCL and FCL for customer
• Follow-up quotation with customer
• Prepare spot rate to key account customer
• Assist operations team on shipment follow-ups
• Work closely with operations team to offer effective logistics solution
• Involve with the yearly tender preparation
• Others ad-hoc task when assigned

Requirement

• Diploma/Degree in Supply Chain and Logistics
• 2-3 years working experiences in Freight Forwarder/Seafreight/Shipping
• Familiar with shipping documentation and carriers
• Good knowledge in Dangerous Goods & documentation
• Previously with Operations/Customer service experiences would be an advantages

Hi we are looking for part time assistant to join us on tues and thursday sat

Minimuk 6 month commitment required

Long term.preferred

Work timings

Tues 3-8.30

Thurs 3-8.30

Sat 10-1 pm (option avilable if you can)

Salary $7-9 per hr plus cpf

Must be patient n willing to work with kids, Math marking job, basic knowledge in Math is a plus

Interested pls send us your details. Name,area of residence, experience, current occupation and commitment period to [email protected]

Kumon Fengshan Cc, Bedok North st 2

Who we’re looking for

You will be part of the dynamic team that plans and ensures that UOB Contact Centre has the right number of resources, at the right time with the right skill sets driven by data and with the use of the right Workforce Management (WFM) tools.

What you’ll do

• Identifying opportunities for automation within the workforce management system.
• Developing, implementing, and maintaining automated workflows and processes to streamline scheduling, reporting, and other WFM tasks.
• Integrating automation tools and software with existing WFM systems and platforms.
• Collaborating with WFM and IT teams to ensure seamless automation implementation.
• Monitoring and fine-tuning automated processes to improve efficiency and accuracy.
• Troubleshooting and resolving issues related to WFM automation systems.
• Providing training and support to WFM staff on using automated tools effectively.
• Staying updated on industry best practices and emerging technologies to continuously enhance WFM automation.
• Monitoring employee activities and schedules in real-time to ensure compliance with planned work hours.
• Identifying and addressing deviations from scheduled activities, such as breaks, lunches, and tasks.
• Utilizing RTA software and tools to track and report on real-time adherence metrics.
• Communicating with supervisors and team leads to address deviations and make necessary adjustments.
• Analyzing historical and real-time data to identify trends and areas for improvement in adherence.
• Collaborating with WFM schedulers to make real-time schedule adjustments to meet service level goals.
• Providing feedback and coaching to employees regarding adherence and performance.
• Generating reports and performance metrics to evaluate and improve real-time adherence processes.
• Participating in the development and implementation of RTA strategies and policies.

The knowledge, experience, and qualifications you’ll need to succeed

• Significant experience in designing, implementing, and maintaining automation solutions in a WFM context. This could include experience with Robotic Process Automation (RPA), scripting, and workflow automation.
• A solid understanding of workforce management processes, including demand forecasting, scheduling, and performance analysis, is essential to identify areas where automation can be applied effectively.
• Proficiency in automation tools and technologies, such as Qlix sense, RPA platforms (e.g., UiPath, Automation Anywhere), scripting languages (e.g., Python, JavaScript), and workflow automation tools (e.g., Zapier, Microsoft Power Automate).
• Strong analytical skills to assess processes, identify automation opportunities, and measure the impact of automation on efficiency and accuracy.
• Effective communication skills to collaborate with various teams, explain automation solutions, and provide training to WFM staff.
• The ability to analyze complex problems and develop creative automation solutions to address them.
• Adaptability to new technologies and methodologies is crucial.
• Proven experience in real-time adherence monitoring, preferably in a contact center or service-oriented environment.
• Familiarity with WFM software and tools, including real-time monitoring and reporting modules, is essential.
• Strong data analysis skills to monitor real-time data streams, detect deviations from schedules, and make real-time adjustments.
• Effective communication skills to liaise with team leads, supervisors, and employees to address adherence issues and provide real-time guidance.
• The ability to make quick decisions and solve real-time scheduling and adherence challenges.
• RTA experts need to adapt to rapidly changing conditions and adjust schedules on the fly, so adaptability is a key trait.
• The role can be high-pressure, so the ability to handle stressful situations and maintain composure is important.
• Understanding of workforce management principles and practices, including scheduling and forecasting, is beneficial for context and decision-making.
• Real-time adherence requires a keen eye for detail to ensure that employees are following their schedules accurately.

Reports to Contact Centre Team Lead

Handle customer service hotline and provide first level of supports from OMNI Channels

Resolve customer queries efficiently and escalate problems/issues promptly.

Follow Standard operating procedures closely.

Work as a team and ensure that the contact centre service level is met

Diploma / NITEC / GCE ‘O' Level or equivalent

Minimum C5 for English O level

Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry

Special Knowledge or Skills:

Pleasant disposition with good communication skills

Fluency in a second language

Computer literate and good typing skills

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Job Responsibilities

1. Answers all incoming/outgoing calls coming through our private branch exchange (PBX) system in a professional and courteous manner.

2. Applies Hotel’s standard verbiage in all guest communications via PBX system.

3. Screens callers to know the purpose of call and transfers to the respective offices or staff accurately.

4. Provides general assistance to callers enquire on Hotel’s products and services in a professional manner.

5. Administers the programming and executing of guests’ wake-up-calls.

6. Ensures that call log entries (e.g. IDD & Assisted Calls) are recorded and updated in a systematic and timely manner.

7. Assists in the dissemination of required information during emergency situation.

8. Updates and maintains Hotel’s telecommunication equipment inventory records.

9. Assists in the coordination of the repair/replacement of Hotel’s telecommunication equipment.

10. Assists in back-end reception administration duties such as releasing of credit card verifications, handling card verification disputes and coordination with UOB Bank on escalation cases etc.

11. Prepares and performs room reservation related administration duties such as room reservation correspondences, non-refundable reservation and no-show reservations.

12. Undertakes other duties as and when requested by the Front Office Management and Hotel Management.

Requirements

1. Fluent in both spoken and written English

2. GCE "O" level or equivalent

3. Knowledge of PMS Opera system is preferred

4. At least 1-2 years in hotel related industry, preferably under Hotel’s room division

Key Responsibilities:

To respond to customer inquiries and provide information

products, services, and addressing general medical inquiries in a clear and professional

manner.

To assist customers in placing orders, tracking shipments, and processing

returns or exchanges.

To develop a deep understanding of product offerings to

effectively address customer questions and concerns.

To Maintain detailed records of customer interactions and transactions in

customer relations management (CRM) for reporting and analysis purposes.

Qualifications:

● Min N/O Level /Diploma

● Excellent communication and interpersonal skills.

● Previous experience in customer service, call centre, or a related field is a plus.

Interested candidates please send a copy of your resume in MS Word to

[email protected]

EA Personnel: Valerie Yong Kian Fung (R1103704)

Company Reg. No 199601303W

EA Licence No. 99C4599

• Assisting Department Manager on day-to-day operations and to be a good role model setting good example including managing and supervision his subordinates with positive attitude towards work, customers, company and profitability of the job at all times.
• Execution of his daily duties including planning of work-scope, personnel allocation; assess tool requirement, scheduling, assessment, execution of repair and service works on diesel engine and auxiliary equipment components of two/four stroke engines. Monitor progress and ensure works are carried out on time and budget to correct quality levels.
• Track and update work progress and delivery schedules for recon. components.
• Evaluate safe and efficient work procedures to recommend modified or new tooling or process
• Assist with the compilation and production of service reports, calibration reports, draft invoices and work specifications etc., including ISO work instructions, risk assessment and checklist for all works.
• Liaise with customers and class, agents and other involved parties as well as other Goltens departments, QC, Sales staff etc. during repair projects including techno - commercial aspects with sub - contractors and vendors on outsourced reconditioning and repair works.
• Provide on-the job training to assigned personnel, monitor to verify skill levels and actively participate in the development of Goltens personnel to improve the quality of work.
• Ability to involve in the counseling process as part of the discipline action in the case of violation of rules of your subordinates.
• Have self-discipline, ownership and be responsible in maintaining the workshop, plant equipment, tools in good order and ensure good housekeeping in all job locations are well upkeep at all times.
• Always be proactive, cultivate good and safe working practices at all times to your subordinates and others at all times.

Responsibilities:

• Coach theoretical and practical lessons for motorcar/motorcycle.
• Teach and motivate customers assigned.
• To promote safe driving.
• Other ad-hoc duties as assigned

Requirements:

• No relevant experience required, training will be provided.
• Minimum GCE N-Level, ITE/ITC.
• Possess valid Singapore Class 3 (automatic) / 3 (manual) license for at least 3 years.
• Bilingual, preferably fluent in English with good communication and interpersonal skills.
• Remuneration package shall commensurate with higher educational qualifications.

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

Job Description

• Industry/ Organization Type: Manufacturing/Industrial Fabrication Solution Provider
• Position Title: Customer Service Supervisor/Assistant CS Manager
• Working Location: Ubi
• Working Hours: 5.5 days (Monday – Friday 8.30am – 5.30pm, Saturday 8.30pm – 12pm)
• Salary Package: Up to $3,200 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Maintain customer service standards and protocols.
• Manage and assist a team of Customer Service Executives in handling customer inquiries and complaints.
• Identify opportunities to improve customer service levels.
• Assist in the development and implementation of new systems, procedures, or working practices to improve customer service efficiency.
• Train and mentor new and existing team members.
• Handle escalated customer complaints and issues.
• Prepare and analyze reports on customer service performance and metrics.
• Participate in customer service improvement and customer satisfaction meetings.
• Develop and maintain successful customer relationships.
• Co-ordinate with team in proposing product solutions to meet customer requirements through quotes, tender bid process and/or customer procurement process.
• Support orders confirmation and deliveries.
• Support implementation of new product launches.
• Support market strategies via social media/digital marketing.
• Prepare weekly/monthly sales and development reports on accounts and area covered.

APPLY NOW!!!

• At least GCE ‘N’/’O’ Levels or equivalent
• Minimum of 2 years of experience in Customer Service-related environment
• Proficient in Microsoft Office

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65607 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114