About Allkin

Founded in 1978 as Singapore’s first family service centre, Allkin Singapore (formerly known as AMKFSC Community Services) is a leading community-driven social service agency that believes everyone has the potential to create positive change, regardless of age, race, or background.

Through our service offerings, strategic partnerships, and community initiatives, we unlock opportunities for vulnerable individuals and families to overcome life’s challenges, pursue a brighter future, and inspire others to do the same. Today, Allkin uplifts and journeys with diverse communities such as children, youths, families, and seniors at close to 40 touchpoints across Singapore.

Roles & Responsibilities:

Reporting to the Group Supervisor, the Program Coordinator / Community Connector (CC) is to connect with the seniors, the community and partners to empower seniors to age in their community.

• Plan and conduct outreach to raise awareness about centre programmes and services and to enrol new seniors as centre members
• Conduct basic assessment to identify socially isolated seniors and those with needs.
• Collaborate with grassroots, community partners and service providers to build up community network, which includes initiating and coordinating community engagement efforts

Active Ageing to encourage active living and empower seniors.

• Organise activities at Eldercare centre and off-site locations.
• Co-create activities with volunteers.
• Empower seniors to be volunteers.

Befriending and Buddying to prevent social isolation.

• Manage volunteers to provide befriending/buddying services.
• Befriend seniors.

Care and Support to ensure seniors with needs are supported.

• Provide information and referral service and follow-up with referrals made.
• Participate in discussion with case management team to ensure clients are served holistically.

Others

• Support in volunteer management processes e.g. keep track of volunteering activities and hours, maintain volunteer database.
• Administrative duties which include data collection and reporting for reporting and evaluation purposes.
• Other work projects assigned by supervisor/management

Candidate Profile:

• Minimum GCE 'O' levels, up to Diploma graduates.
• IT literate
• Good communication and social skills to work with different people.
• Pleasant personality.
• Team player, yet independent to carry out most functions.
• Strong interest in empowering and preserving the dignity of senior.
• Able to speak dialects will be an advantage as some elderlies are only able to speak dialects

• Perform end user IT Support
• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

• Taking orders, serving food and beverages.
• Taking calls for reservations and takeaway orders
• Assist with table management to optimise seating and table turn-overs
• Assisting with guests requests and pay regular attention to customer.
• Other adhoc duties assigned by Restuarant Manager

Multiple working locations as follows:

- 2 Sixth Ave Singapore 276470

- 1 West Coast Drive #01-85/86 Newest Singapore 128020

- 183 Jalan Pelikat #01-20 The Promenade Singapore 537643

- Little Lazy Lizard @789 Bukit Timah Road Singapore 269763

- 7 Ang Mo Kio St 66 #01-09/12 Flora Vista Singapore 567708

- 906M Upper Thomson Road Singapore 787110

- 28 Clementi Road Singapore 129754

*Note: Please include your expected salary in your resume

The NUH Wellness Centre provides evidence based health screening services and primary care to our non-subsidized patients, including international patients. We are seeking experienced physicians with a strong background in primary care to join us as Locums.

As a Locum, you shall be responsible for the consultation of both local and international patients for health screening at the NUH Wellness Centre. Your key responsibilities will include (not limited to):

• Physical Examination & History Taking

• Conduct pap smears for female

• Verify results in CPSS

• Medical review of results

• Provide referral letters

• Prepare medical reports

• Other medical services such as prescriptions, medical advices

Job Desctription:

• Assist to prepare full sets of accounts for clients and prepare monthly financial reporting.
• Provide professional client service and ensure that reporting deadlines are met.
• Prepare/Review month-end payments and online banking transactions.
• Prepare/Review GST report and filing.
• Financial statement preparation and liaison with the audit.
• Prepare to submit XBRL.
• Compute year-end compensation returns (such as Form IR8A) and monthly payroll.
• Perform other related accounting duties assigned by superior

Job Requirements:

• Possess a Degree in Accountancy or equivalent. Candidates with ACCA background are advantageous.
• 2 to 5 years of experience in handling full set of accounts
• Good knowledge in IFRS

DID: 6513 3297

• Perform end user IT Support
• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

Job Description

• Oversee Grant Payable to ensure seamless payment to Grant recipients
• Oversee Accounts Payable and ensure timeliness and accuracy in invoice/ payment processing
• Review and ensure timeliness of month-end closing and reconciliation
• Manage outsourced Shared Service
• Implement IT systems as required
• Ensure all postings and workflows are in compliance to AIC Policies and Procedures
• Address and resolve queries from divisions and external parties
• Lead and manage new AP/ Grants project initiatives with design of sound control and governance framework
• Review and develop workflows, improve existing process and procedures for proper governance and efficiency
• Lead, coach and mentor team members
• Assist and support to provide required information and reports for audit activities
• Support ad-hoc projects or duties

Requirements

• Degree in business or accountancy or equivalent
• Minimum 8 years relevant work experience with 2 years in supervisory capacity
• Prior experience in handling accounts payable in large organization
• Good knowledge and understanding of systems’ process flow
• Experience in using ERP and/ or SAP is advantageous

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product information, order status, and general inquiries.
• Process orders, returns, and exchanges accurately and efficiently.
• Maintain and update customer records in our database.
• Collaborate with other departments to resolve customer issues and improve service quality.
• Provide administrative support to the customer service team, including data entry and filing.
• Monitor and report on customer feedback and trends to help improve our services.

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

Highlights:

• Stable management & cheerful leadership
• Good career advancement with good benefits - 5 Days work week & Performance Bonus
• Fixed Mid Shift (8.30am - 5.30pm)
• 21 Days AL
• Balmoral (Newton MRT)

The Challenges:

• Responsible for routine care and take care of infants from 2 to 18 months
• Ensure the safety and well-being of the infants
• Plan and execute lessons plans and activities for the infants
• Documentation of infants' daily and weekly progress

What It Takes:

• HCIC & ACEY Certified

If you're keen to explore this opportunity, you may apply directly here or send an updated version of your resume to [email protected]

Talents@Work Pte Ltd (21C0501)

Joshua Tan Jian Hua (R22107946)

We are looking for a Customer Service officer to maintain highest level of customer satisfaction in the management of spare parts / tools / support service to the Customer Service Team.

Duration : Min 6 - 8 months contract

Working hours : 9am to 6pm (Monday to Friday)

Date to start : January 2025

Job Summary:

• Oracle Repair Administration: Support full repair administration flow
• Parts Allocation : Allocate parts for workshop repairs and handle order inquiries
• Inventory Control : Oversee spare parts and conditioning inventory, including analysis and
• replenishment
• Order Fulfilment : Ensure stakeholders’ spare parts and tools orders are fulfilled
• Recycling Program : Manage movement exchange and precious parts recycling
• Logistics/Shipment : Handle logistics and shipment for all stakeholders
• Quality Reporting : Report on OM quality defects and next service requirements

Requirements

• With 3 years of experience in a similar capacity
• Good computer skills in Microsoft Words, Excel. Knowledge in Salesforce, CEGID and Oracle will be an added advantage
• Trustworthy and ability to handle luxury items with care, accuracy & commitment
• Strong analytical mind, well-organized and an eye for detail
• Mature, independent and good initiative
• Effective communication to coordinate with stakeholders and support the CS department
• Able to work independently, meet tight deadlines, work under pressure with minimum supervision

• Kitchen / Service Crew (Healthy Meal)
• 5.5 days (44 hours per week)
• $2500 - $3300
• Tanjong Pagar / Raffles Place / Frasers Tower Singapore (Cecil Street) / Geylang (Discuss during interview)

Job Description:

1. Provide service to all customers according to service standard and procedures.
2. Responsible for the preparation work of restaurant opening and closing operation hours.
3. Answering customer’s queries regarding menu items, ingredients or any other product related queries.
4. Includes bar and cashier duties.
5. Maintain quality, service & cleanliness at all times.
6. Any other job related duties requested by Restaurant Manager.

Job Requirements:

• With relevant experience.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

We are looking for an L1 App Support Engineer to join our dynamic team! You will play a crucial role in ensuring the smooth operation of applications and providing technical support to end users.

• Competitive remuneration package (up to $4,000 + AWS + VB).
• Hybrid working arrangement.
• Be part of a collaborative and supportive team that encourages growth.

Responsibilities:

• Provide assistance to users, addressing inquiries, troubleshooting issues, and quickly implementing solutions to restore systems to full functionality.
• Keep detailed documentation of user interactions, reported problems, solutions applied, and any further actions needed by management or tier 2 support.
• Create user manuals and troubleshooting guides to aid both support teams and users in effectively interacting with the system.
• Work closely with L2 Technical staff and the project manager to set objectives and plan system upgrades and improvements.
• Develop and implement new procedures to boost efficiency, enhance customer satisfaction, and reduce operational costs.
• Work is arranged in a 12-hour shift following a rotating 3-2-2-3 schedule.

Job Requirements:

• Singaporean only.
• Willing to work on rotating shifts including weekends and public holidays.
• Bilingual in English and Mandarin to handle Mandarin-speaking clients.
• Prior experience with some programming languages (HTML, JAVA) will be an added advantage.
• Good writing and communication skills.
• Strong troubleshooting and problem-solving skills with experience in identifying and resolving complex technical issues.
• Experience in supporting fintech related software applications will be an added advantage.
• Experience with ticketing systems (e.g., JIRA, ServiceNow) and version control tools (e.g., Git) is a plus.
• Prior experience in supporting mobile or web applications is an added advantage.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data not required at this application stage.
• To withdraw consent, email [email protected].
• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781

JOB RESPONSBILITIES:

• Manage inbound customer orders, queries, and complaints via hotline.
• Document customer interactions.
• Resolve issues according to procedures, escalating when necessary.
• Provide feedback on improvement areas based on customer issues.
• Stay updated on processes, products, and pricing.
• Collaborate with operations teams for issue resolution.
• Build and maintain client relationships.

WORKING HOURS:

• Office Hours Monday - Friday only

WORK PLACE:

• Jurong East

JOB REQUIREMENTS:

• Min N level

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Islandwide company transport provided !

Responsibilities:

• Follow standard procedures daily.
• Handle and document inbound customer orders, queries, and complaints.
• Follow up on issues/orders/complaints with outbound calls.
• Resolve issues per procedures and escalate if needed.
• Report improvement suggestions to the supervisor.
• Prepare and submit reports on cases.
• Keep process and product information current.
• Coordinate with the operations team.
• Maintain good client/customer relationships.

Requirement:

• Have prior Experience in Call Centre / Order Fulmilment / Order Processing

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Description

• Handle high volumes of inbound and outbound calls
• Identify customer needs and provide solutions
• Offer information on products, services, and policies
• Update customer records and interactions in the CRM system
• Resolve complaints and escalate complex issues as needed
• Follow up with customers to ensure satisfaction
• Maintain professionalism and empathy in all interactions
• Meet performance metrics and participate in training sessions

Requirement:

• No education requirement
• Prior Customer Service / Call Centre exp

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Roles and Responsibilities

• Care and nurture a group of school-going children before and after school hours
• Engage, plan, and conduct programmes for children in the classroom and outdoor activities
• Provide homework supervision
• Ensure safety, healthy, and conducive environment
• Coach children in their mother tongue especially Chinese language will be preferred

Requirement

• Have a keen passion to work with children (age from 7 to 12 years old) and their families
• A team player and possess good communication skills
• Individual with at least 5 G.C.E ‘O’ level qualifications and familiar with Primary School’s syllabus
• Only Singaporeans/SPRs

Our address: Good Shepherd Student Care, 790 Thomson Road Singapore 298142 (near to Caldecott MRT)

Summary

To achieve excellence in preventative and reactive maintenance programs incorporating industry best practice, innovative maintenance techniques and statutory and contractual compliance. Oversee the management and control of all plant, mechanical and electrical systems and to co-ordinate remedial action with the Engineering Team in the event of Business Critical failures. To provide leadership and direction to multi skilled Engineering Operations teams made up of directly employed staff and appointed vendors. Ensure that all staff and vendors employed within the clients facilities strictly adhere to client and JLL’s policies and procedures. Act as point of escalation for critical failures to assist the technical team to make safe, identify, analyse, rectify and report improvements. Reports to the Data Centre Operations Manager.

Major Responsibilities

• Manager the site operations, including effective hiring, motivation, development, training and discipline of the site operation technicians and maintenance teams.
• Monitor KPI and up-time requirements.
• Support site reviews, including maintenance standards, equipment replacement, security, change control, single points of failure, Tier adherence and operational risk.
• Ensure delivery of planned and reactive activities, utilizing the CMMS platform within financial operating targets.
• To perform additional tasks as required by the Data Centre Operations Manager, and Client Critical Facilities Manager.
• Support advice and consultation to operate the client’s facilities with regard to facilities engineering matters.
• Responsibility for site repair and maintenance carried out by subcontractors to ensure work completion, quality and method of working for compliance with specification and ordinance requirements.
• Monitor, measure and report upon the performance of all specialist contractors in terms of their ability to carry out the work against the agreed contractual budget.
• Lead and Support meetings regularly with contractors, specialist vendors and suppliers to ensure that required standards are established and maintained, and develop corrective action plans when, or if performance falls below expectations.
• Support daily cadence meetings, monthly operation meeting and quarterly business review with UOB
• Ensure that maintenance documentation meets the required standards and sufficient information is provided to operate an effective asset management regiment.
• Assist/support the client with statutory compliance requirements/certifications for the site.
• Ensure asset information is maintained and changes updated within the CMMS.
• Ensure site operations, including incident management and escalation is performed in accordance with approved Client/JLL procedures.

Ideal Experience

• Tertiary qualifications in a mechanical, electrical or operational engineering discipline.
• At least 3 years’ experience in the operation of electrical and mechanical services in Tier III or equivalent data centre or critical facility.
• Resourceful, analytical and problem-solving skill
• Good communication and interpersonal skills and ability to interact with a wide range of client, client stakeholders and vendor staff
• Possess relevant DC certifications
• Understands continuous improvement initiatives, client relationships and preparation of reports.

Summary

To achieve excellence in preventative and reactive maintenance programs incorporating industry best practice, innovative maintenance techniques and statutory and contractual compliance. Oversee the management and control of all plant, mechanical and electrical systems and to co-ordinate remedial action with the Engineering Team in the event of Business Critical failures. To provide leadership and direction to multi skilled Engineering Operations teams made up of directly employed staff and appointed vendors. Ensure that all staff and vendors employed within the clients facilities strictly adhere to client and JLL’s policies and procedures. Act as point of escalation for critical failures to assist the technical team to make safe, identify, analyse, rectify and report improvements. Reports to the Data Centre Operations Manager.

Major Responsibilities

• Manager the site operations, including effective hiring, motivation, development, training and discipline of the site operation technicians and maintenance teams.
• Monitor KPI and up-time requirements.
• Support site reviews, including maintenance standards, equipment replacement, security, change control, single points of failure, Tier adherence and operational risk.
• Ensure delivery of planned and reactive activities, utilizing the CMMS platform within financial operating targets.
• To perform additional tasks as required by the Data Centre Operations Manager, and Client Critical Facilities Manager.
• Support advice and consultation to operate the client’s facilities with regard to facilities engineering matters.
• Responsibility for site repair and maintenance carried out by subcontractors to ensure work completion, quality and method of working for compliance with specification and ordinance requirements.
• Monitor, measure and report upon the performance of all specialist contractors in terms of their ability to carry out the work against the agreed contractual budget.
• Lead and Support meetings regularly with contractors, specialist vendors and suppliers to ensure that required standards are established and maintained, and develop corrective action plans when, or if performance falls below expectations.
• Support daily cadence meetings, monthly operation meeting and quarterly business review with UOB
• Ensure that maintenance documentation meets the required standards and sufficient information is provided to operate an effective asset management regiment.
• Assist/support the client with statutory compliance requirements/certifications for the site.
• Ensure asset information is maintained and changes updated within the CMMS.
• Ensure site operations, including incident management and escalation is performed in accordance with approved Client/JLL procedures.

Ideal Experience

• Tertiary qualifications in a mechanical, electrical or operational engineering discipline.
• At least 3 years’ experience in the operation of electrical and mechanical services in Tier III or equivalent data centre or critical facility.
• Resourceful, analytical and problem-solving skill
• Good communication and interpersonal skills and ability to interact with a wide range of client, client stakeholders and vendor staff
• Possess relevant DC certifications
• Understands continuous improvement initiatives, client relationships and preparation of reports.

Job Description:

We are seeking a dedicated and customer-focused individual to join our team as a Helpdesk Agent. In this role, you will be responsible for providing essential support to users who require assistance with password resets and basic account access issues. Your primary focus will be on delivering prompt and efficient service while ensuring a positive experience for all users.

*Rotating Shift & Weekend Support Required*

Responsibilities:

• Password Reset Assistance: Respond to user requests for password resets promptly and efficiently, following established procedures and security protocols.
• User Authentication: Verify user identities and ensure proper authorization before processing password reset requests.
• Troubleshooting: Perform initial troubleshooting of basic account access issues to identify potential causes and solutions.
• Documentation: Accurately document all user interactions and resolutions in the helpdesk ticketing system, ensuring thoroughness and clarity.
• Escalation: Escalate complex or unresolved issues to appropriate technical teams or higher-level support personnel as needed, following escalation procedures.
• User Education: Provide guidance and education to users on best practices for password management and account security.
• Customer Service: Deliver exceptional customer service by maintaining a professional and courteous demeanor in all interactions with users, demonstrating empathy and understanding.
• Adherence to Policies: Adhere to company policies, procedures, and security guidelines at all times to ensure the integrity and confidentiality of user accounts and data.
• Continuous Improvement: Actively participate in training and professional development opportunities to enhance skills and knowledge related to password management and user support.

Requirements:

• Education: Diploma or equivalent; additional certifications or coursework in IT or customer service is a plus.
• Experience: 3 years of experience in a customer service or helpdesk role preferred, with specific experience in password reset support highly desirable.
• Technical Skills: Basic understanding of computer systems, networks, and password management principles; familiarity with helpdesk ticketing systems is advantageous.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical users.
• Problem-Solving Abilities: Strong problem-solving skills and the ability to troubleshoot and resolve basic technical issues independently.
• Customer Focus: Dedication to providing exceptional customer service and maintaining a positive user experience.
• Team Player: Ability to collaborate effectively with team members and other support personnel to achieve common goals.
• Adaptability: Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.
• Attention to Detail: Meticulous attention to detail and accuracy in documenting user interactions and resolutions.
• Able to commit to rotating shifts & weekend support
• Singaporean(s) Only

If you are passionate about helping users and ensuring their satisfaction through prompt and effective support, we encourage you to apply for this position. Join our team and play a crucial role in facilitating user access and enhancing overall productivity within our organization.

Coen Tay Zhi Xuan (R1989334)

Scientec Consulting Pte Ltd (Scientec Personnel) -11C5781

Responsibilities:

• Greet and assist guests with courtesy, addressing needs promptly.
• Maintain cleanliness and organization of food service areas.
• Ensure availability and proper presentation of food and utensils.
• Serve meals according to established standards and portions.
• Adhere to strict hygiene and safety guidelines.
• Perform additional duties as directed by management.

Requirements:

• Minimum 1 year experience in F&B or hospitality.
• Strong interpersonal and customer service skills.
• Familiarity with food service protocols and hygiene standards.
• Ability to multitask in a dynamic environment.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Tay Shiong Luan | EA Personnel No.: R23115166

Job Description

- Handles "Shopee" parcels

- Scan and distribute the parcels to customers.

- Ensure accurately

Working days:

3/4days per week

12hours shift (Morning and Night) 9am to 9pm, 9pm to 9am

Position:

1 pax for - Morning shift

2 pax for - Night shift

Job Description

• Answer incoming calls from customers to take orders
• Answer inquiries and questions, handle complaints
• Provide information to customers and service providers
• Verify data and entry into the system

Requirements:

• Willing to work at the Western part of Singapore (Taman Jurong Area)
• Knowledge of Customer service principles
• Knowledge of Singapore roads
• Good data entry and typing skills
• Good communication skills

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

Job Responsibilities

· Propertable setting including setting up items

· Replenish supplies such as serviette, table ware and refill condiments

· Usher customer to their table

· Present menus to customers, inform customers of promotional items and answer questions about menu items, making recommendations upon request

· Taking customers’ order and prepare drinks and dessert to customer

· Serve food and beverages to customers

· Clean tables after customers have finished dining and take them to kitchen for cleaning

· Perform cashiering at times

· Perform opening and closing duties

· Perform other reasonable job duties as requested by Supervisors

Job Requirements

· Minimum GCE N-Level or, ITE qualifications

· Able to perform split shift and work on weekends and public holidays

· With F&B experience is an asset but not essential

· Good communication skills and ability to communicate with customers with smile all the time

· Pleasant and cheerful personality, energetic and team player

· Willing to learn and has passion for service industry

· Able to multi-task and adapt to fast paced environment

· Possess WSQ Food & Hygiene Certificate

· Knowledge in POS system

Only Singaporean needs to apply.

Reporting to Ops Lead, acting as the first point of contacts for tickets logged. Conduct routing of tickets to correct parties. Manage and resolve issues pertaining to client laptops.

Job Scope:

Technical Support & Troubleshooting:

Provide timely and accurate support for hardware and software issues on client laptops. Diagnose, troubleshoot, and resolve laptop-related problems such as operating system malfunctions, application crashes, connectivity issues, and peripheral device problems. Escalate unresolved issues to higher-level support when necessary.

Laptop Configuration & Setup:

Install, configure, and upgrade software, drivers, and essential tools on laptops.

Manage user accounts and permissions according to company policies. Ensure all laptops are regularly updated with the latest security patches and antivirus updates.

Issue Resolution & Ticket Management:

Respond to user-reported issues via email, phone, or helpdesk system.

Track and manage support requests using a ticketing system, ensuring prompt resolution of issues within agreed SLAs. Document issue resolution steps and provide feedback to users.

Inventory Management & Asset Tracking:

Maintain accurate records of laptop inventories, including software licenses and hardware components. Coordinate laptop replacements and upgrades when required, managing the lifecycle of company-issued devices.

Skillset Requirements:

• Proficiency in Windows OS (Windows 10/11) and basic knowledge of MacOS.
• AWS Administration proficiency.
• Expertise in installing, configuring, and maintaining common software and applications (e.g., Microsoft Office 365, collaboration tools, antivirus software).
• Understanding of basic networking concepts (e.g., IP addressing, DNS, DHCP).
• Experience with Wi-Fi connectivity troubleshooting and VPN configuration for remote access.
• Antivirus software deployment and management.
• Min 1-2 Years Exp.