About

ONE Intervention empowers children with diverse needs to excel. Our award-winning centre caters to children with Autism Spectrum Disorder (ASD), ADHD, Dyslexia, Down Syndrome, Speech & Language delays, and more. We take pride in our innovative programs and collaborations with external stakeholders, hosting engaging events that enrich the lives of our students and their families.

Position Overview:

We are seeking a creative and motivated Media Production Intern to join our dynamic and visionary marketing team. As an essential part of our mission, you will assist in producing high-quality video content that engages our audience and aligns with our commitment to empowering children with diverse needs. This internship offers an excellent opportunity for students or recent graduates with a background in media production, film, or communications to gain hands-on experience in a supportive and impactful environment.

Key Responsibilities:

1) Assist in the planning, filming, and editing of video content for various marketing and educational purposes.

2) Collaborate with the marketing team to develop creative concepts for video projects that showcase our programs and events.

3) Help manage video content for our social media platforms and website, ensuring alignment with our brand message.

4) Participate in brainstorming sessions to generate innovative ideas for video storytelling and campaigns.

5) Support the post-production process by editing video footage, adding graphics, and ensuring high-quality output.

6) Assist in maintaining video equipment and managing the production schedule.

7) Research industry trends and best practices in video production and content marketing.

8) Monitor and report on the performance of video content across platforms.

Personal Development:

1) Enhance your video production skills through hands-on experience in filming and editing.

2) Improve your creative thinking and storytelling abilities by developing engaging video content.

3) Gain experience in project management by assisting in the planning and execution of video projects.

4) Learn about non-profit marketing and how effective media can contribute to community engagement.

Preferred Qualifications:

1) Basic understanding of video production techniques, including filming and editing.

2) Familiarity with video editing software (e.g., Adobe Premiere Pro, Final Cut Pro).

3) Strong creative and storytelling skills, with attention to detail.

4) Excellent organizational and time management skills.

5) Ability to work both independently and collaboratively within a team.

6) Passion for supporting children with special needs and contributing to meaningful media projects.

We look forward to welcoming you to our dedicated and creative team!

About the Role:

Join our dynamic team as an Education Support Officer, where you will play a pivotal role in supporting educational initiatives in the field of Health, Safety, and Environment (HSE). Your expertise and experience in diverse industrial settings will drive impactful learning experiences and promote safety excellence.

Key Responsibilities:

• Assist in the development and implementation of HSE-related educational programs and materials.
• Provide guidance and support to students and participants on HSE concepts and best practices.
• Collaborate with trainers and subject matter experts to enhance curriculum relevance and effectiveness.
• Conduct workshops, seminars, and training sessions related to HSE topics.
• Evaluate and improve educational processes to ensure alignment with industry standards and regulations.
• Maintain up-to-date knowledge of HSE regulations and industry advancements to incorporate into learning modules.

Requirements:

• Bachelor’s Degree in a relevant field.
• Proven experience in HSE, EHS, or as a Workplace Safety and Health Officer (WSHO).
• Broad exposure to various environments such as chemical, civil, electrical, or mechanical industries.
• Minimum 8-10 years of experience in EHS.
• Strong communication and presentation skills.
• Passion for education and fostering a culture of safety.

Preferred Qualifications:

• Certification in HSE-related disciplines.
• Experience in instructional design or adult learning methodologies.
• Ability to manage multiple projects and work in a team-oriented environment.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Chong Kar Ming (John) (R21101412)

Salary: $2,500 to $4,000

Duration: 1 Feb 2025 - 31 Jan 2026

Location: CWT Distripark Jalan Buroh and/or Bras Basah

Working Hours:

Mondays to Sundays (5 days a week as per schedule) rotating day and night shift: 7am to 4pm/ 1pm to 10pm/ 10pm to 7am
and/or Mondays to Fridays: between 8.30am to 6.30pm (8 hours a day)

Responsibilities:

1. Hardware and Software Support:

• Install, configure, and maintain computers, workstations, and related hardware for office staff.
• Provide troubleshooting and technical support for hardware (computers, printers, scanners, etc.) and software issues.
• Install and update software applications (e.g., office productivity tools, antivirus software, email clients).
• Maintain a record of all IT equipment inventory and ensure regular updates, repairs, or replacements are carried out.

2. Network and Connectivity Support:

• Ensure stable network connectivity (Wi-Fi, LAN, VPN) for all office users.
• Diagnose and resolve network-related issues, such as slow internet speeds, wireless connectivity problems, etc.
• Assist with setting up and configuring network printers, scanners, and other shared devices.

3. User Support and Troubleshooting:

• Act as the first point of contact for all IT-related issues from office staff (email, phone, ticketing system).
• Troubleshoot and resolve basic technical issues related to operating systems, office applications, and network connectivity.
• Provide remote support for employees working offsite (home offices, remote locations) using tools like remote desktop support.
• Assist with onboarding new employees by setting up user accounts, email, and necessary hardware/software.

4. Security and Backup Management:

• Assist with IT security initiatives, including the setup of antivirus software, and data encryption.
• Assist in data recovery processes in case of system failures.
• Monitor and enforce IT policies regarding password management, data security, and access control.

5. System Maintenance:

• Ensure that all office systems (servers, workstations, etc.) are regularly maintained and updated with the latest security patches and updates.
• Perform routine hardware checks to prevent issues and minimize downtime.

6. IT Documentation:

• Maintain a knowledge base of common IT issues and resolutions for quick reference.
• Keep detailed records of all IT incidents, troubleshooting steps, and resolutions for future reference.
• Document IT configurations, processes, and procedures to ensure consistency and scalability.

7. IT Project Assistance:

• Assist with IT-related projects such as office relocations, upgrades to office technology, or system migrations.
• Provide technical support during the implementation of new IT systems or software.

8. Training and Guidance:

• Provide basic IT training and guidance to employees, including the use of new software, hardware, and cybersecurity best practices.
• Assist in creating and distributing IT-related training materials to improve staff competency.

9. Vendor Coordination:

• Liaise with external IT vendors and service providers for equipment repairs, software licensing, and other IT-related services.
• Manage software licenses and subscriptions to ensure compliance with licensing agreements.

10. General Administrative Support:

• Assist in the procurement of new hardware and software.
• Track and manage IT-related purchases and warranty information.

Requirements:

1. Technical Skills:

• Hardware and Software Proficiency: A strong understanding of computer hardware, operating systems (Windows, macOS, Linux), common applications (Microsoft Office, Adobe Creative Suite), and mobile devices.
• Troubleshooting and Problem-Solving: Ability to diagnose and resolve technical issues related to hardware, software, networks, and peripherals.
• Networking Basics: Knowledge of network protocols, connectivity, and basic network troubleshooting.
• Security Awareness: Understanding of basic security principles and best practices to protect against malware, phishing, and other threats.

2. Communication and Interpersonal Skills:

• Excellent Communication: Ability to explain technical concepts clearly and concisely to non-technical users, both verbally and in writing.
• Active Listening: Paying attention to user's descriptions of their issues to accurately understand the problem.
• Empathy and Patience: Demonstrating understanding and patience when dealing with frustrated or stressed users.
• Customer Service Orientation: A focus on providing positive and helpful service to end-users.

3. Service Delivery Standards:

• Responsiveness: Providing timely responses to user requests and incidents.
• Resolution Time: Aiming to resolve issues quickly and efficiently, while keeping users informed of progress.
• Service Level Agreements (SLAs): Adhering to defined SLAs for response and resolution times.
• Ticket Management: Using a ticketing system to track and manage user requests and incidents.
• Knowledge Base: Maintaining a knowledge base of common issues and solutions for self-service support.

4. Other Important Requirements:

• Documentation: Creating clear and concise documentation for users and internal use.
• Training: Providing training to end-users on new software, hardware, and IT policies.
• Adaptability: Keeping up-to-date with new technologies and trends.
• Teamwork: Collaborating effectively with other IT staff and departments.
• Experiences: Preferably with 1 year IT support experiences

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394
R1435126 (Aw Yu Chen)

Job Responsibilities:

• Approaching in store shoppers to promote the app to them
• Guiding customers on how to use the app, ensuring that the customer knows how to use it
• Answering questions given by customers
• Troubleshooting technical issues

Job Requirements:

• Minimum GCE N / 'O' level/ NITEC/Diploma in related field
• Good interpersonal and communication skills.
• Ability to organise, plan and implement
• Good communication and interpersonal skills
• Meticulous, Independent, able to multi-task and follow-through with minimum supervision

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Kailey Lee Jia Yueh

EA Personnel No: R24126040

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Jobscope

• Install and configure gas detection systems at customer sites.
• Assess and determine the best locations for sensors.
• Regularly maintain and calibrate gas detection equipment to ensure accuracy.
• Perform preventive maintenance to avoid equipment breakdowns.
• Diagnose and fix issues with gas detection systems, including hardware and sensor problems.
• Repair or replace faulty components.
• Provide on-site and remote support to customers for system issues.
• Train customers on the correct use and maintenance of equipment.
• Other ad hoc duties assigned by supervisor

Requirements

• Min. Diploma in Electrical/ Electronic/ Process Instrumentation / Mechatronics Engineering
• Experience in oil & gas or process industries as training will be provided
• Min 3 years’ experience in service/engineering position in Oil & Gas / Process industry.
• Knowledge in Electrical & instrumentation is preferred
• Work experience in Process Instrumentation is a plus
• Possess a valid class 3 license

Interested candidates, do submit your resume to [email protected] or telegram @alexgohhl

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

[email protected]@recruitexpress.com.sg

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599

Overview

Manage the installation, maintenance and troubleshooting of chilled water and direct-expansion (DX) type HVAC equipment. Knowledgeable with HVAC market trends and understands what motivates customers to engage our services.

Responsibilities of Role

• Manage and lead team to install chilled water and direct-expansion (DX) type HVAC equipment. Perform testing and commissioning of equipment and system after.
• Able to carry out preventive maintenance of chilled water equipment such as air and water cooled chillers, cooling towers, and fluid pumps. Proficient in troubleshooting breakdowns and carry out repairs where necessary.
• Able to carry out preventive maintenance of direct-expansion (DX) type equipment such as single, multi-split, and VRF DX units as well as air and water cooled package units. Proficient in troubleshooting breakdowns and carry out repairs where necessary.

Skills and Proficiencies Wanted

• Exceptional interpersonal skills with the ability to build genuine relationships with internal team members and customers.
• Fine decision making, possess good problem solving and project management abilities.
• Willing to travel to meet partners.
• Appreciation of Microsoft Office Word, Excel, PowerPoint, AutoCAD.

Preferences

• 5 years working experience in the HVAC industry.
• Possess a valid driver’s license and owns a vehicle.
• Diploma or Bachelor’s degree in Engineering, or National ITE Certificate (Nitec) in relevant disciplines.

• Well Established Food & Beverage Company

• Salary Range: UP$2800 + Incentives

• Working Days: 5.5 Days

• Staff Meal Provided

• Various location in Singapore

• On-Job Training Provided

Job Scope

• Greet customers.
• Attend to customer needs & requests in a pleasant manner.
• Serving, taking orders & clearing tables.
• Provide good customer service.
• Promote menu items.
• Restaurant Daily Opening / Closing duties.
• Cashiering duties.
• Be able to handle your assigned table of customers confidently.
• Other ad-hoc duties as assigned.

Requirement

• GCE O Level and above
• 0 – 2 years related experience in F&B

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

YEOW CHANG FU (R23118759)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Deliver high standard of nursing care to our renal patients.
• Perform initiation of dialysis, patient and machine monitoring during dialysis, and termination of the dialysis procedure.
• Nursing intervention to avoid complications, decreasing the need for hospitalisations.

Requirements:

• SNB Registered
• Diploma in Nursing with relevant working renal experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Our client is a Manufacturing MNC. Due to business needs, they are now recruiting a Desktop Support to be part of their IT Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Desktop Support:

• Provide operational support and administration for IT systems, ensuring smooth system and storage infrastructure performance.
• Monitor all aspects of the infrastructure to identify potential service issues or gaps and maintain clear visibility across the region.
• Troubleshoot and resolve technical issues, collaborating with multiple vendors to identify root causes and implement solutions.
• Maintain accurate and up-to-date documentation of system configurations in the knowledge base.
• Assist in implementing infrastructure changes, performing routine maintenance, and managing component upgrades.
• Conduct regular data backups and support disaster recovery operations to ensure system continuity.

Requirements:

• Diploma in related field
• Minimum 1 year of relevant experience
• Comfortable with 1 year contract (convertible / renewable)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Location: Novena / Orchard

Working Hours: 5.5 days work week
Mondays - Fridays: 9am - 6pm, Saturday: 9am - 1pm

Job Scope:

• Assist in registration of patients
• Booking of appointments
• Assisting in guiding patients to change / directing them to correct rooms
• Assisting nurses and radiographers when required

Requirements:

• Healthcare/Billing/Cashiering experience
• Training will be provided

Interested candidates can write in to Ann at [email protected]

Ann Goh Xin Ting
R1875289

Recruit Express Pte Ltd
E.A License: 99C4599

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Executive, Air Freight to join their warehouse team, in hopes of developing the current high performing team. They are located in the East.

Responsibilities of Customer Service Executive, Air Freight:

• Handle export inquiries and coordinate collection arrangements with shippers.
• Liaise with sales, destination offices, and finance for approvals, rates, and payment matters.
• Work with Vendor Management, air freight planners, and import teams for shipment logistics.
• Manage export permits and coordinate with the warehouse for cargo handling and storage.
• Provide shipping instructions in collaboration with the export operations team.

Requirements:

• Diploma or Degree in Supply Chain or related field
• Min 1 year of experience in Air Freight Operations
• Comfortable to work with alternate Saturday

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

• Working Days: 4 weekdays + 1 weekend
• Working Hours: Weekdays (10.20 am to 7.20 pm), Weekends (8.30 am to 6.30 pm)
• Salary Range: $ 2200 - 2800
• Location: Tiong Bahru

Job Scope

1) Customer Service

• Attend to all walk-in potential customers and existing parents, phone calls, WhatsApp messages and emails promptly and professionally
• Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
• Upkeep of Centre’s student management system and perform audit of system regularly

2) Administration

• Prepare invoices and handles payment collection
• Prepare debtors listing and send reminders for late payment
• Maintain petty cash and prepares daily collection report
• Perform ad-hoc duties assigned by Manager

3) Teachers’ Support

• Support teachers in photocopying and preparing of materials and resources
• Assist teachers in the dismissal of classes and attendance taking
• Participate in file checking and results tracking

Job Requirement:

• With Diploma in any discipline
• With relevant customer service experience is preferred
• Proficient with Microsoft Word, Excel, Google Drive & computer literacy

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Restaurant Service Manager

(Western Cuisine)

• 6 days
• Tue to Sun, 1130am - 1030pm (2 hr break)
• Tanjong Pagar / Tanglin
• S$ 3,000 - 3,500 (depending on experience)

Responsibilities:

• Overseeing restaurant operations and ensuring a smooth flow
• Team management
• Customer service, serve and clear tables
• Maintain hygiene and cleanliness.

Requirements:

• Min. 2 years relevant experience

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

• Working Day: Monday – Friday (8.30am – 5.30pm)
• Working Location: Woodlands
• Salary: $2300 - $3,000 + Mobile Claim + Transport Allowance (Cab-charge Card)

Requirements:

• Possessed Diploma in Engineering or any equivalent qualification
• Prefer at least 1 year working experience
• Technically incline with Sales Experience in Semiconductor Industry are preferred
• Willingness to travel oversea as required
• Training Provided

Responsibilities:

• Identify and create sales opportunity to penetrate new accounts for parts sales and main existing products
• Service corporate accounts and manage full sales cycles
• Follow up with customer enquiries
• Build strong and sustainable relationships with customer
• Prepare sales documentation
• Any other ad hoc duties assigned

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

Salary

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• 5 days work week with staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Job Description :

• To assist guests with check-ins & check-outs.
• To process payments & documentations.
• To provide necessary assistance to ensure guests' satisfaction.
• To answer all calls & to assist accordingly.
• ·To fulfill any other duties as assigned to him/her.

Requirements:

• Singaporeans & PRs only
• At least 1 year experience in a similar capacity in the Hospitality industry
• Able to communicate with Chinese-speaking guests
• Willing to do regular night shifts and will be entitled to night shift allowance.
• Minimum GCE ‘O’ Level or equivalent.
• Knowledge in Opera PMS is preferred
• Good communication skills (written and oral)
• Proficient with Microsoft Office applications
• 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 15 Feb 2025.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Job Summary:

In this role as a Customer Service Officer, you will be the first point of contact for parents, students, and visitors, providing exceptional service and support, as well as handling a variety of administrative responsibilities

Key Responsibilities:

Customer Service & Relationship Management:

· Develop strong product knowledge to make appropriate recommendations to our customers.

· Build and maintain strong relationships with students, parents, and other stakeholders.

· Deliver a professional and high-quality service experience in customer-facing roles.

· Identify customer needs and ensure they are addressed to maintain a consistently high level of service and satisfaction.

· Take ownership of customer issues, ensuring effective and efficient resolution.

· Play a key role in the customer support team, contributing to continuous process improvements that enhance customer satisfaction.

Administrative & Operational Support:

· Enrol new students and maintain an up-to-date student database.

· Maintain the orderliness of the centre to ensure a safe and conducive learning environment.

· Liaise with vendors to order supplies and coordinate necessary services.

· Perform any other reasonable tasks or duties to support the smooth operation of the Centre.

Skills & Qualifications:

· Good knowledge of Microsoft Office Words, Excel, and PowerPoint.

· Good interpersonal and multi-task skills.

· Willing to learn and long-term work /develop in the organization.

· Minimum 1-year customer service/administrative experience is preferred.

· Willingness to work flexible hours, including evenings and weekends.

· The primary working language is English. Candidates should have basic proficiency in Mandarin (Fluency in both English and Mandarin is a strong advantage).

· Fresh graduates are welcome to apply, and exceptional candidates will be provided with an Employment Pass (EP) to support their career journey with us.

What You'll Get:

· An attractive remuneration package and performance bonus.

· Career pathway and growth opportunities.

Comprehensive in-house training will be provided, helping candidates quickly develop into industry professionals.

This position reports to Assistant Director (Corporate Communications)

Main Responsibilities:

Corporate and Marketing Communications

• Support Assistant Director (Corporate Communications) in media relations work
• Assist in visits/courtesy calls by external parties
• Work with vendors to design and produce collaterals for branding/profiling
• Procurement of corporate gifts and managing corporate gift inventory
• Design and send EDMs (when needed)
• Updating content on ReCAAP ISC website

Social Media

• Support Assistant Director (Corporate Communications) in generating content to educate and engage followers on ReCAAP ISC social media channels (Twitter and LinkedIn).
• Photo taking and drafting social media posts to publicise the Centre’s events and meetings/engagements by ReCAAP ISC Executive Director
• Monitoring comments/responses to social media posts.
• Keeping track of and reporting on social media analytics to increase engagement and followers

Secretariat

• Support Secretariat work – e.g. drafting letters/official correspondences and reports, managing invitations for annual Governing Council (GC) Meeting of ReCAAP ISC, drafting meeting minutes, producing the Executive Director’s Report
• Copywriting and working with appointed vendors to produce ReCAAP 20thanniversary collaterals (e.g. logo, microsite, coffeetable book)

Requirements:

• Degree or diploma in communications
• Minimum 2-3 years of work experience; preferably in communications-related fields
• Excellent writing skills.
• Adept in social media/digital communications, including analytics and data measurement
• IT-savvy and proficient in use of design software (e.g. Canva)
• Proactive problem solver
• Self-motivated individual who is a team player
• Meticulous and results-oriented

About ReCAAP ISC

The Regional Cooperation Agreement on Combating Piracy and Armed Robbery against Ships in Asia Information Sharing Centre (ReCAAP ISC) is the first regional government-to-government agreement to promote and enhance cooperation against piracy and armed robbery against ships in Asia.

The Agreement entered into force on 4 September 2006 with 14 Asian countries as Contracting Parties, and the Information Sharing Centre was established on 29 November 2006. To date, 21 States have become Contracting Parties to ReCAAP.

To fulfil its vision as the Information Hub for combating piracy and armed robbery against ships in Asia, ReCAAP ISC enhances regional cooperation through information sharing, capacity building and cooperative arrangements.

At the 12th Governing Council Meeting in 2018, the Council announced that ReCAAP ISC has met the criteria to be a Centre of Excellence for information sharing in combating piracy and armed robbery against ships at sea.

ReCAAP ISC, an International Organisation, marked its 15th anniversary milestone in 2021.

Working location nearest MRT: Redhill

- Data entry Payrolls into system for clients ; Such As; Workday Salaries, OT, Claims Approvals, Cash-In-Lieu, Prepares IR21 & CPF Submissions.

- Create and Maintain Employees' Records in the Payroll System

- Assist in Other Admin & HR Duties

- Supervision & Training provided

Who we are

Contentsquare is a global digital analytics company empowering the brands you interact with every day to build better online experiences for all. Since our founding in France in 2012, we have grown to be a truly global and distributed team – known as the CSquad – representing more than 72 nationalities across the world.

In 2022, we raised $600M in Series F funding and we were also recognised as a certified Great Place to Work in France, Germany, Israel, US and UK.

Our APJ team has doubled in size this year and we are just getting started! To achieve our ambitious goals, we will be expanding our Enterprise Sales teams in Singapore, Australia, Japan and India over the next 2 years. We are keen to speak with motivated and talented people to explore opportunities together. If you wish to learn from the best and contribute your unique perspective to an industry leader, apply with us today and we will be in touch!

About the job

As an Account Executive, you'll join our growing APJ sales team to continue accelerating growth. You'll drive new business sales and collaborate with our global teams including our Sales Development Representatives, Solutions Engineers, and Customer Success Managers. Last year, we became the undisputed global leader in experience analytics - are you ready to join us and be part of what's next?

What you’ll do:

• Manage a team of CSMs across APJ
• Proactively recruit, enable, and retain a high performing team in alignment with the Contentsquare spirit. You inspire, coach and engage your team to achieve above and beyond their goals.
• You create intimacy amongst team members and business partners to develop an environment of trust where people can grow and thrive.
• Establish and implement a strategic business plan to ensure Contentsquare customers in APJ are consistently receiving value and are renewable.
• Through your team, you deliver the gross retention + net-dollar expansion number for your assigned book of business.
• Coach and develop your team members to become best in class Customer Success Managers
• Drive internal collaboration and open communication between Customer Success, Services, Product, Support and Sales.
• Build and maintain strong, long-lasting customer relationships.
• Create solid partnerships with customers to understand their business needs and objectives.

What you’ll need to succeed:

• Experienced in people and organization management (+5 years) in APJ market.
• You have the right skills to lead, manage and coach customer-facing teams.
• Demonstrate excellent listening skills, empathy and care of your team and customers.
• SaaS B2B Enterprise Customer Success Management experience in the digital analytics / martech industries
• The role will require a willingness to frequently travel across the region and globally to meet the needs of the job (key customer meetings, regional and global QBR’s etc.)
• Thorough understanding of enterprise account management and show a methodical approach to managing a territory.
• You have a track record of accurate forecasting in a SaaS organization. You lean into the administrative parts of your role.
• Display a Growth Mindset. You possess a curious approach to the business. You embrace continuous learning as a daily practice; you stay current on MarTech and SaaS thought leadership and best practice.
• You are Data Driven with strong business acumen that gives you great execution capabilities

Why you should join Contentsquare:

• We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done
• We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits
• We are a fast growing company with a track record of success over the past 10 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact
• Our clients, partners and investors love our industry-leading product

To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight:

• Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
• Work flexibility: hybrid and remote work policies
• Generous paid time-off policy (every location is different)
• Immediate eligibility for birthing and non-birthing parental leave
• Wellbeing and Home Office allowances
• A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours
• Every full-time employee receives stock options, allowing them to share in the company’s success
• We offer many benefits in various countries -- ask your recruiter for more information

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here.

Project Description:

For one of the largest banks we are looking for Senior Team member to help the bank to implement new technologies and speed up the delivery on various projects.

Responsibilities:

• Provide the intended technical line of Murex MX / Kondor Plus support.
• Manage configuration changes and deployments across non-production and production environments.
• Address and resolve client issues related to architecture, operating systems, network, JVM, and other infrastructure components.
• Work closely with internal teams and external vendors (Murex/Finastra) to implement changes and resolve issues.
• Replicate and document client-reported issues, offer configuration recommendations to customers, and provide the Engineering team with detailed information, including test cases, to facilitate permanent solutions.
• Optimize performance, including profiling Java applications and databases, as needed.
• Support and mentor team members by providing guidance and knowledge sharing.

Mandatory Skills Description:

• 7+ years of hands-on experience in application support specializing in Murex MX / Kondor Plus Platform
• Expertise in Murex and Kondor Plus platform configuration, management, and upgrades.
• Murex MX / Kondor Plus Production Support and Monitoring: Experience with Murex / Kondor Plus production support and monitoring.
• Oracle Database: Proficiency in SQL (query, execution plan analysis), Oracle database management and troubleshooting.
• ServiceNow: Familiarity with incident, change, and request management.
• Scheduler, API: Familiarity with Control M and API
• Linux/UNIX: Strong knowledge of Linux / UNIX environments.
• Strong abilities to analyze source code to identify the root causes of client-reported problems and report findings
• Ensure Adherence to SLAs and customer satisfaction
• Understanding of capital market products and front to back workflow

• Nice-to-Have Skills Description:• Good understanding of ITIL processes and its procedures

This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints, assisting Service Advisor's & Call agents ensure cleanliness and smooth operation of the centre and any adhoc tasks assigned by the customer service Manager).

Job Scope

• Attend to the needs of the customer’s professionally and quickly such that the customer’s waiting time is kept to the minimum.

• To assist in completion of payment transaction according to agreed terms before releasing vehicle.

• Provide assistance and support to Service Advisor's/Call agents/Customer Service Executive

• Walkabout in service centres and observe cues from customers

• Speak to customers waiting at the service lounge and perform upselling whenever possible

• Assist with inbound/outbound calls and making appointment booking for customers to visit the service centre.

• Do a follow-up call on no-show booking customers to fix another appointment booking date.

• Assist to answer all telephone calls within 3 rings in a courteous and pleasant tone and voice with appropriate greeting, salutation where appropriate, announcement of company name and personal name.

• Transfer the calls in a professional manner where the other party is being informed of the transfer and the extension that they are being transferred to.

• Record messages accurately from customers and follow-up with SAs to ensure that messages/ calls are replied.

• Assist in the daily operation of the reception.

• Assist with collation of intake reports.

• Assist Customer Service Executive in handling 1st level of complaint cases

• Assist with cashiering and document submission to finance and respective managers

• Handle non-booking walk in customers tactfully to uphold customer service level standards at all times.

• Any adhoc tasks assigned by customer service Manager

Knowledge & Skills

• Preferably Diploma Holders who specialized in Customer Service

• Minimum 3 years working experience in relevant customer service industry.

• Proactive and independent with positive attitude.

• Customer Oriented with good attitude and good team player

• Good interpersonal skills to communicate with internal stakeholders and customers

• Problem solving skills

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Sat 8:30 a.m. - 12:30 p.m.

Job Descriptions:

The Candidate must possess experience in providing Level 1 and Level 2 support for applications. Have demonstrated the ability to perform the following:

• Grant access rights for user accounts via requests raised in a ticketing system
• Assist with system testing and verifications following infrastructure changes and system patches.
• Liaise and follow up with external vendors on Level 2/3 support for troubleshooting issues/incidents and software development for change requests.
• Ensure all reported incident tickets and service requests meet the agreed Service Level Agreements (SLAs).
• Perform maintenance tasks and documentation reports in periodic and/or unplanned manners (ad-hoc requests).
• Prepare production deployment for bug fixes and system enhancements.
• Monitor schedule jobs / interfaces and follow up with remedy actions when necessary.
• Conduct housekeeping of system logs and project documents when necessary.
• Transcode files (e.g. media, document, etc.) for applications and servers.
• Ingest digital and media content (e.g. photographs/images, audio, etc.) into applications and servers.
• Perform other operational and administrative tasks as assigned by manager.

Job Requirements:

• The Candidate shall possess at least a Degree in Information Technology (IT), Computer Science or equivalent qualification.
• The Candidate must possess a minimum of FIVE (5) years’ professional experience in the IT or Infocomm industry. Good to have experience in the maintenance of web applications.
• The Candidate shall have a good command of English and effective communications skills

Interested candidates may apply to [email protected] with your detail CVs

Product area

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Job description

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Additional job description

As a Customer Engineer, you will partner with technical business teams as a subject matter expert in Artificial Intelligence and Machine Learning (AI/ML) to differentiate Google Cloud to the customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business tests, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks. You will use your expertise and presentation skills to engage with customers to understand their business and technical requirements, and persuasively present practical and useful solutions on Google Cloud. You will partner with internal engineering stakeholders to improve products and build solutions, optimize for results when in production and identify innovative ways to multiply the impact of the team as a whole.

Qualifications

Job responsibilities

• Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
• Share in-depth AI/ML expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and Partner directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
• Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
• Travel to customer sites, conferences, and other related events and act as a public advocate for Google Cloud.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
• Experience in pre-sales and consulting, delivering technical presentations, and leading discovery and planning sessions with customers with defined scope and success criteria.
• Experience with frameworks for deep learning (e.g. PyTorch, TensorFlow, Jax, Ray, etc.) and using machine learning APIs.

Preferred qualifications

• Experience in building and deploying data and Machine Learning (ML) pipelines with a focus on automation.
• Experience in building machine learning solutions and leveraging specific machine learning architectures (e.g. deep learning, LSTM, convolutional networks, etc).
• Experience in understanding customer’s existing software workloads, and the ability to define a technical migration roadmap to the cloud reflecting specific customer needs.
• Experience with prompt tuning and delivering successful prototypes.