Job Description:

• Handle web-chat queries and inbound calls.
• Respond to customer emails.
• Update and record customer information in CRM.
• Investigate complex cases or complaints submitted by clients and provide solutions to the cases/complaints.
• Communicate effectively with clients and intermediaries to ensure a satisfactory resolution of the cases/complaints within a reasonable timeline.
• Provide regular reports on case resolutions to internal stakeholders and external clients.
• Review and enhance work processes with internal and external stakeholders to improve customer experience.
• Work with stakeholders to implement the enhanced work processes.

Requirements:

• Diploma & Above
• At least 1-year job experience (preferably in insurance industry)
• Able to work in shifts and on weekends will be an advantage
• Good writing and communication skills

Tuition Centre Management Trainee (To become Center Manager)

Working Location: 1 Marine Parade Central #06-07 Singapore 449408

Working day and time: Wednesday to Sunday, 9am-6pm

Salary: $2500-$3200

Job Scope:

• Manage Centre Daily Operation;
• Plan and execute marketing campaigns;
• Answer parents enquiries;
• Generate lead and sales.
• Will experience in different position to learn on all position’s functionality

Qualification and requirement:

• Candidate must possess a Diploma and/or above;
• Committed, responsible;
• Has strong communication and interpersonal skills;
• Has working experience in service sector;
• Relevant working experience in managing an education centre is more preferred;
• Able to work during weekend as the rest days are on weekdays.

**As a Management Trainee, you will**:

• Learn, manage and be responsible for the daily operations of the tuition centre
• Liaise with HQ, parents and teachers with regards to students and centre matters
• Manage your staff to help you achieve the centre’s goals & smoothness of operations
• Learn face-to-face communication skills as part of good customer service
• Learn, manage and execute your assigned business sub-role well
• You will be working with mostly pen, paper & laptops, learning the INs and OUTs of customer service & operations management, improving the experiences of our clients, and “levelling up” in your personal experience in dealing with people.
• Endless learning opportunities - having a wide scale of operations, we are able to satisfy your ambitions & learning needs

Responsibilities:

1. Install, maintain, and repair navigation and communication equipment on board vessels.
2. Provide technical support and troubleshooting for equipment such as radar systems, GPS equipment, and radio communication devices.
3. Conduct regular inspections to identify and rectify faults in navigation and communication systems.
4. Prepare and present detailed service reports to management.
5. Train crew members on the proper use of navigation and communication equipment.
6. Ensure compliance with international maritime regulations and safety standards.
7. Collaborate with the engineering team to design and implement new communication systems.
8. Stay up-to-date with the latest trends and advancements in marine navigation and communication technology.
9. Provide excellent customer service to clients and build strong client relationships.
10. Participate in on-call rotation for emergency service provision.

Requirements:

1. Proven experience as a Navigation and Communication Service Engineer or similar role.
2. In-depth knowledge of marine navigation and communication systems.
3. Excellent problem-solving and technical skills.
4. Good physical condition and ability to work in challenging marine environments.
5. Min Diploma/Degree in Marine Engineering, Electronics, or a related field.

Clarence Khoh

R1552376

Job Description

• To perform counter sales duty and to pay prize payment, reconciliation of end-of-day summary against physical cash in order to ensure compliance with company procedure and policy.
• To provide hassle free service and a pleasant experience for customer and to attend to customers’ query in order to maintain a positive image of the company and maintain customer satisfaction level.
• Other ad hoc duties as assigned

Requirement

• Minimally 1 year of experience in counter customer service
• Able to handle crowd and large prize payment
• Able to handle face-paced work environement
• Able to commit to night shift at time
• Training will be provided to use in-house system

Responsibilities:

• Handle call enquires for the doctors/ nurses and healthcare professionals
• Provide information and excellent customer service with regards to the healthcare industry
• Help doctors to take down notes and emails and do liason
• Data entry of particulars and update of database system

Requirements:

• Min GCE 'A' Levels
• Office hours, 5 days job
• No experience needed! All training provided
• Required to start work immediately

For interested applicants, please write in to [email protected]

Leon Leong De Cong
R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Responsibilities

• Plan, conceptualize and execute various social and environmental projects.
• Collaborate with internal and external stakeholders to promote sustainability initiatives. Foster relationships with governmental bodies, NGOs, and industry partners.
• Serve as liaison officer for the Singapore Business Unit for communication on the topic of Sustainability.
• Keep abreast with latest regulations and progress in Sustainability.
• Serve as the Sustainability representative in the Singapore Business Unit
• Handle and disseminate ESG data reporting requests from HQ to all territories.
• Collect and analyse data and reported the results to Pigeon Sustainability Committee comprising of all C-suites from each member country.
• Coordinate and host meetings for the SGBU.
• Support Domestic Sales in E-commerce price monitoring, competitor pricing research as well as intellectual property infringements research.
• In the absence of Customer Support Executive, Business Support Executive will support Customer Service department temporarily in enquiries via telephone calls, walk-in, Facebook, corporate website, and emails.
• Other ad-hoc duties as assigned.

Requirements

• At least a Diploma in any discipline.
• Minimum 2 years of relevant experience, preferably in the FMCG industry.
• Proficiency in Microsoft Word, Excel, PowerPoint
• Good interpersonal, communication skills and be a committed team player.
• Good command in both written and spoken English.

Requirement

1. Minimally Nitec qualifications in IT related disciplines
2. Minimum 1 year Customer Service Experience in technical or non-technical call center environment
3. Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
4. Able to provide minimally 2 language support – English + Tamil, Malay or Mandarin.
5. Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
6. Basic computer skills and proficiency in typing are also important.

SECTION A: POSITION SUMMARY

• The 1st Level Support is required to provide 1st point of contact for customers and provide excellent customer service to address their inquiries, concerns, or complaints.
• Answering incoming calls and making outbound calls to customers.
• Manage incoming emails.
• Provide Live-Chat support.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

• Working days: Mon-Fri (8.30am-5.30pm)
• Location: Orchard (Office)
• Benefits: AWS + VB + Transport Allowance + Phone Allowance

Main Duties

• Provide IT support services for in-house & related Group Companies

• Setup PC, install/upgrade (or guide to upgrade) software, apply Windows Update

• PC related problem (Send/Receive Email, MS Teams, Access Internet, etc)

• Maintain Windows Server/Storage (Access control, Windows update, Backup, etc)

• Introduce in-house IT service (RPA, OCR, etc)

• Manage business system. Requested from user and ask vendor for improvement. Support user how to use.

• Maintain network system (WAN, wired/wireless LAN)

• Manage IT assets (PC, file server, network device, software license, etc)

• Support IT projects remotely for related Group Companies in SIN, MYS, PHL.

• Measures for information security risk

• Create & update IT technical documents

Requirements

• Minimum Diploma in IT / Computer Science / Related Studies

• Around 5 years IT experience

• Able to support Windows server and PC

• Good interpersonal / communication skills, hospitality for user support

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref29"at"trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lai Jun Leong (Cedric)

EA Personnel Reg No: R21102891

Roles & Responsibilities

Job Description

1. The person is responsible for communicating with the customers/distributors on their solution needs and after-sales needs.
2. The job will require providing the quotation, sales follow, sales forecast, and sales presentation.
3. Generate and review sales quotations, order processing and invoicing.
4. Review customer sales orders, proposals, purchase orders, and related information.
5. Preparation of documents for sales operations, customer-related reports to management, sales and customers as required.
6. Generate price list for sales team, based on information from principals. Monitor & update sales team with relevant information from principals.
7. Effectively engage with external customers, suppliers, financiers and internal colleagues including shipping, finance, technical, service, sales and marketing, as required.
8. Provide admin support where necessary. e.g. filing, data entry, retrieval of documents, or any other duties assigned.

Job Requirements

1. Two years of relevant working experience in a manufacturing environment.
2. Excellent communication and interpersonal skills.
3. Able to multi-task and work with minimal supervision.
4. Able to read and interpret technical drawings.

What Will You Get In Return • You will be given exposure to a hold a key position in a growing organization with attractive rewards and a wide range of benefits.

What You Need to do Now Click "Apply" and please include the following information in your resume:

• Personal Particulars with recent photograph
• Education background
• Work experiences in point forms
• Reason(s) for leaving
• Current and Expected salary
• Date of availability / Notice Period

Note: Only shortlisted candidate will be notified via email for an interview invitation

Our Client is an established company in Singapore, who is seeking to recruit a DevOps Manager (Data Centre).

DevOps Manager (Data Centre)

In this role, you are responsible for the success of delivering an application working on a platform that delivers Operations centric functions for the business that is independent to the M&E technology deployed in the data centre. You will lead the team of DevOps Engineers in the implementation of these Operations applications and/or platforms. This role requires you to provide technical mentorship and team building leadership to your team members while ensuring timely delivery of these application to the business.

Responsibilities

• Manages all the activities of the software development team
• Hire and train new DevOps engineers
• Lead and mentor team members to encourage work productivity.
• Lead the team of developers to deliver the software platform based on product roadmap and schedules
• Sets attainable goals to team members for the project to be completed on time
• Evaluate new tools and technology to improve product speed, efficiency, and scalability.
• Taking full ownership of the DevOps disciplines
• Working with the engineers in the team and maintaining a proper communication with them.
• To be in touch with cloud computing systems
• Analyse automation requirements, implement design plans and review unit tests
• Responsible for writing and reviewing product requirements and specifications
• Ensure that timeline is adhered to deliver projects timely
• Ensure appropriate procedures and processes are adhered to for software development
• Exhibiting high-level end-to-end understanding of web application design, construction deployment, and delivery.
• Participate in workflow automation design and design control activities.
• Participate in other areas of the software development process.
• Operational Excellence – To monitor and operation of production services
• Creating and defining monitoring operational standards with configurations.
• Ensure proper documentation of automation.
• Monitor, evaluate and ensure the completion of tasks and projects.
• To plan, build and configure test solutions.
• Design and implement a proper DevOps development environment for the team
• Represent the DevOps team in project meetings
• Provide technical support to other company personnel related

Requirements

• ​Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline
• Minimum of 5 years of experience in process automation
• 3 years of experience in a supervisory role to lead and mentor a team of developers
• Extensive technical background and hands-on experience in software development and web technologies
• Knowledge of CI/CD
• Proficient in the following technology: REST APIs, XML and JSON, responsive UI with JavaScript, jQuery, Bootstrap, HTML and CSS, Cloud Computing
• Ability to manage multiple projects
• Experience in the data centre industry is an added advantage

JJ Consulting Services

EA Licence No.: 12C6207

We thank all applicants in advance and regret that only short listed candidates will be notified.

LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a full-time Customer Service Executive.

Customer Service Executives are key to supporting the daily operations of the business and managing customer service relationships. The primary responsibilities include:

Job responsibility:

• Assist in the day to day administration of the centre (roster, scheduling, payments, etc.)
• Assist in student enrolments (enquiries, assessments, registration, etc.)
• Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)
• Record keeping
• Establishing excellent rapport with parents, children and teachers
• Responsible for maintaining brand standards (image and presentation, safety and hygiene)
• Ensuring a positive and nurturing learning environment

Requirements:

• Training will be provided
• Proficient in standard English (required)
• Customer-oriented (required)
• Bilingualism is an advantage
• 5-day work week
• 1 weekend and 1 weekday off
• Able to start work immediately
• Location: 35 Rochester Dr, #02-15, Singapore 138639

Benefits:

• Progressive salary increment
• 13th-month bonus
• Incentives and rewards
• Personal accident insurance
• Hospitalisation insurance
• Life insurance
• Career advancement, management trainee track included

Important: Please contact Esther via Whatsapp at 8284 3135

Only short-listed candidates will be contacted for an interview.

As part of the Nursing Workforce for the Vanguard Senior Care, the Community Care Associate will assist the Senior / Staff Nurse in the delivery of required and optimal level (quality care) of healthcare services, based on the defined care model, to clients in the Vanguard Senior Care.

Work Location: Tampines / Woodlands / Senja / Bukit Batok Care Home

• Attend to basic nursing and general care needs of clients
• Conduct group activities for the clients
• Ensure the safety, comfort and well-being of the clients
• Work with the therapists on implementation of new activities
• Work with nurses to maintain a safe and clean environment
• Participate in quality improvement committee, and serve as a role model Any other duties as assigned by the CM (VSC) and Senior/ Staff Nurse

Requirements

• GCE N level
• Preferably attained training in either of the following courses:

a) WSQ Higher Cert in Healthcare support (Nursing Care)

b) ITE Approved Training Centre Healthcare (Home Care) program

• Good communication and interpersonal skills. Ability to converse in major dialects is an advantage
• Strong organisation abilities
• At least 1 year of experience, preferably with experience in rehab services or nursing homes or community care settings.

Minimum 1 year of experience as a Beautician in beauty salon/spa

Facial skills

Beauty services skills

Manicure and pedicure skills

Provide professional advices for clients.

Attend to walk-in customers

Ensuring work area is clean and sterilised after each use

Salary 1800 -5000

Full Time Position

Able to converse in different languages

Job Description:

• To carry out schedule maintenance and attend breakdown service call for installed BMS/Security/ELV System
• To carry out A&A work
• To provide technical and engineering support
• To co-ordinate with relevant parties to ensure the work is carried smoothly
• Ad-hoc duties as assigned

Job Requirements:

• ITE/Diploma/Degree in Mechanical or Electrical/Electronics Engineering
• Candidates without experience will be considered
• Preferably with experience in one or more of the following fields:
• Building Management System/Building Automation System
• PLC System
• Security, Access Control, CCTV System

Job Scopes

1. General cleaning of the premise including vacuuming and moping, washing of toilets and other cleaning duties set out by the Centre Manager

2. Ensure cleanliness and neatness of outdoor space such the car porch and playground area

3. Washing and cleaning cooking equipment and eating utensils

4. 44 hours per week

5. Islandwide

6. Salary depends on experience

About the Client

Leading Insurance client

Responsibilities

· Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.

· Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.

· Ensure effective and timely follow-up as promised to customers

· Alert management of issues and concerns that require escalation for complete resolution.

· Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.

Skills/Requirement

· Preferably ’A’ Levels or Diploma holder with relevant working experience.

· Good interpersonal and communication skills.

· Possess a pleasant and cheerful disposition.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R23118975 (ABDUL RAHMAN ANSARI RAJA)

**********************************

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By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

**********************************

The role of L3 Senior System Engineer is to work onsite supported by a team of off-site engineers to implement and support the VMWare infrastructure and services in accordance with Service Levels.

• Provide the technical knowledge and skills to support the maintenance of the equipment and the Network Operating System (NOS)
• Deep, in-depth knowledge of VMWare, citrix administration, MS Windows technologies, AD, clustering, and MS NLB (Network Load Balancing) especially troubleshooting.
• Working knowledge of Microsoft M365
• Provide long-term process/service improvement measures and plans.
• Regular 8x5 support but may be required to be on standby for 24x7x365 support when necessary. Expected to work during off-peak hours for system activities.
• Experienced with reporting and interfacing with senior and middle management.
• Proficient in leading integrated process teams, as well as coordinating and communicating customer requirements.
• Identify, research, and resolve technical problems.
• Experienced in other technologies such as database administration, storage, backup, web, MS Azure, AWS, Google Cloud and middleware will be advantageous.

The ideal candidate should possess:

• Degree Computer Information Systems or related field.
• Minimum 6-8 years of experience in MS Windows infrastructure management
• Excellent Windows Server Administration ability Certified MCSA for Windows Server or MS IIS Administration
• Possess ITIL v3 Foundation Certification, VMWare VCP Certification or Training
• Ability to prioritize effectively and work with a sense of urgency.
• Excellent troubleshooting skills and experienced and skilled in Windows scripting
• Independent with good time management

Revolutionary Breakthrough USA Program :

Brain training can help to change a child’s entire life!

Singapore Brain Development Centre (SBDC) is the premier provider of holistic training programs for full cognitive development of the brain. Together with our mission statement of "Changing Lives, Unleashing The Fullest Potential", our core belief is that every person can excel to their fullest given the right tools and skills.

From brain research to application, SBDC delivers the most cutting-edge cognitive training to unleash the full learning potential of the brain. We offer scientific brain-training programs for enhancing cognitive skills - underlying learning and processing capabilities - to make learning easier and faster. We help build underlying learning skills and give better tools to help them function far more effectively at school, at work and at play. “ Train the Brain. Get Smarter.”

SBDC also works closely with our U.S principals, to regularly revise and update our cognitive training technologies to offer the latest in cognitive development to our clients.

Positions Available : Business Development and Management

( Posting to our Jakarta Branch )

1. Unique & Satisfying career

2. Good basic salary plus incentive scheme

3. Marketing & sales of our brain training programs

4. To provide customer service and support.

5. To formulate and execute an sales and marketing plan to meet

targeted revenue and profit;

6. To support the company to develop corporate

and operational strategies in the use of human capital &

resources to meet SBDC’s goals and objectives;

7. To further identify and develop business opportunities in

accordance to SBDC’s vision, mission and core values;

Requirements :

1. Enjoys creative works and understands the new media

2. Enjoys interacting with people & like doing sales and marketing works.

3. Fluent in English.

4. Enjoys working in the education industry.

5. Fun & sunshine person.

6. Training provided.

7. Must be able to be sales quota driven.

8. Must be willing to work in Jakarta Indonesia.

ORDER FULFILMENT OFFICER

Customer Service Management

-Responsible for order management in SAP s

-Work closely with customer’s representatives to ensure service satisfaction.

Procurement Management

-Responsible for procurement management in SAP such as issuance of purchase order and goods receipt/issue etc.

-Material and supplier master management in SAP.

-Invoice management including resolution of invoice discrepancies with suppliers.

Logistics Management

· Plan shipments in collaboration with sales team and logistics providers

· Liaise with logistics providers to ensure on time inbound and outbound deliveries.

Requirements:

• Diploma in Business/Supply Chain or equivalent with min 2 years related experiences
• Good working knowledge and pleasant personality.

Location: Near to Jurong East

Salary: Up to $4000 + AWS + VB

Interested candidates are welcome to email resume to [email protected] and CC to [email protected]

System Engineer / Technical Support

Our Esteemed and Reputable Client is looking for an System Engineer / Technical Support.

Requirements:

• Proficient in handling IT System, Server and Network Support.

• Good in managing MS Active Directory, Hyper- V, Virtualisation, Cisco Network and Windows.

• Good in handling VM Ware, Network Administration and System Support.

• Proficient in Virtualisation, VM Ware, System, Server and Network management..

• User’s support and handling supporting enquiries.

• Good in system troubleshooting, deployment and implementation.

• Experience in Enterprise Server Configuration, System Design and Troubleshooting.

• Experience in handling Project Activities.

• Min. 2 years IT System, Virtualisation, Server, Windows and Network experience.

• Min. Diploma/ Degree in any related discipline.

• Strong communication and persuasion skills

• Team player with strong organization and people management skills

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

Yong Zhehan @Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

FULL TIME TUTOR/TEACHER Tuition Centre Tutors for Primary and/or Secondary level

Working hours:

Monday to Friday 230pm to 10pm, Sat or Sunday 930-5pm

4 Weekday 1 Weekend

No. of work day: 4-5

Salary: $2500 - $4000

Job Scope:

• Able to provide a fun and interactive lesson for students
• Improvement of curriculum, creating lesson materials/tests
• Provide parents simple follow up of their child’s learning progress
• General organisation of classroom, day to day operation of a tuition centre, scheduling and administration duties

Requirements:

• Minimum Qualification 5 GCE O levels credits/ Diploma/ A Levels
• Preferably with 1-2 years of experience in teaching tuition centre, student care or taught in group tuition (3 or more student), or 1-1 home tuition
• Able to commit to the end of academic year (Oct/November 2024)
• Familiar with MOE Syllabus

Prefer tutor to be able to help with various level/subjects to form a full time hours of taking 2-3 classes every work day.

Pre school, primary and secondary level English Math Science and Chinese offered in the tuition centre.

Tuition Centre is expanding and offer a career progression towards assistant centre manager and centre manager role.

Fresh graduates are welcome and trainings will be provided.

If you are keen, please fill in this short form and shortlisted candidate will be asked for a Zoom interview.

https://tinyurl.com/TuitionCentreJobRegistration

Requirements:

• Be able to take food & drinks order and perform cashiering duties.
• Ensure all workstations are fully stocked up and is operationally ready.
• Perform dish washing duties and maintain a high standard of sanitation and cleanliness in the workplace.
• Any ad hoc duties assigned by Supervisor.
• Able to work on weekend and PH.

What you get to do in this role:

The role of the Customer Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers across APAC to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

• Oversee the customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
• Ensure customers are technically healthy and on the most recent version of our product
• Identify criteria for assisting your customers by using Success Plays in the Success Platform
• Promote ServiceNow customer success stories and processes
• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
• Work with ServiceNow teams to improve product adoption and increased footprint
• Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem

Main Responsibilities

As an Administration & Business Support Executive, you are key in creating a welcoming experience to employees and guests alike starting from the reception. Your role centres around the day-to-day operations of the office, ensuring the office runs smoothly, facility and supply wise. This role requires strong communication skills to manage and liaise with our third-party service providers (cleaning staffs) and vendors for optimal service. This role includes supporting on other administrative activities such as coordination and support of internal visitors from other LDC offices, company events and business travel documents. You are a primary contact point for business travel, to employees and our business travel providers. This role requires occasional Executive support for Senior Management. 

• Reception - Receive internal and external guests while ensuring a pleasant reception experience and area
• Manage office pantries and key 3rd Party service providers (Cleaning Staff)
• Monitor office inventory and vendor contracts (service and maintenance) and ensure office is fully equipped to support day-to-day operations
• Liaise and manage external vendors for optimal office maintenance servicing for pantry facilities and appliances, landscaping, and overall office cleanliness
• Primary contact for business travel and manage relationships with hotels and support in procurement of corporate contracts
• Support internal visitors to Singapore Office including hotel bookings, visa/invitation letters and general logistics
• Keep track of joiners and leavers and manage administration on/offboarding and profile creation/deletion
• Coordinate and support office events and arrangements such as travel logistics and restaurant/venue booking and liaison
• Coordinate with HR and manage company merchandise
• Manage vendor invoices from processing to tracking
• Provide support to Senior Executives such as arrangement of travel and hotel bookings and business claims as required

Experience

• 3-5 years’ working experience in Secretarial / Administration / Cabin Crew background in a fast-paced MNC environment

Other skills (Computer Skills, etc)

• Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
• Highly effective communication skills to work with internal/external stakeholders in a fast-paced, multicultural and diverse setting
• Systematic, sharp and efficient
• Meticulous with keen eye for detail
• Proactive, confident and mature approach
• Able to juggle multiple priorities and concurrent tasks
• Willingness to learn with positive attitude
• Team-player

Languages:

• Proficiency in English and Mandarin to work with internal/external stakeholders who converse only in English, and with Chinese counterparts who converse only in Mandarin.

Academics

•  Minimum Diploma relevant to office administration/secretarial support

Who we are

• We are a global AdTech company with over 1200 employees across 30 countries with over 100 different nationalities
• Competing against the biggest tech companies
• Inventor of the InRead Video
• Partner with the biggest media agencies and brands
• Global partnerships with premium publishers

Role Overview:

We are looking for an accomplished Director of Customer Experience (CX), based in Singapore, to lead and elevate our South East Asia CX team. This role requires an individual who is eager to learn, open-minded and methodical. You enjoy people management and building teams that are collaborative, efficient and effective. You will take overall stewardship of the SEA CX team and you will be instrumental in establishing and overseeing processes & service levels. Your ability to work in a fast-paced environment and to provide solutions to the problems brought to your attention will be critical in achieving the team’s goals.

Responsibilities:

Campaign Execution:

• Self-Serve and Managed Service campaigns management
  • Be the lead point of contact for our most strategic client communication post-sale.
  • Lead preparation for campaign activation through clear and concise communication efforts with clients.
  • Oversee & improve post-sale process, including but not limited to: campaign set-up, pacing and delivery, incremental revenue generation and post campaign analysis.
  • Analyze performance data to highlight key trends.
  • Plan and execute multiple incremental revenue prospecting plans each quarter
  • Oversee campaign pacing, performance, and make optimizations to achieve the client KPI
  • Communicate with client proactively in terms of campaign performance and work on the incremental revenue generation and post campaign analysis
  • Plan and execute the end of campaign report / quarter business review presentation for Key Strategic clients
  • Assist in checking internal team's campaign set up, changes to ensure no mistakes on the campaign management across the team
  • Being a point of escalation for troubleshooting issues of campaigns delivered in SEA

Team Management:

• People Management
  • Responsible for the growth and development of 7-10 two direct reports based in SEA.
  • Maintain regular 1-1 catch ups with direct reports to set objectives, and discuss the teams progress towards their goals, providing guidance related to problem solving, workload prioritization and client communication strategies
  • Conduct weekly meetings with the CX team to share product updates, global work methodologies, and address team concerns.
  • Report to the Managing Director of SEA and provide feedback, address challenges, and suggest improvements.
• Thought Leadership:
  • Build strong relationships with internal stakeholders such as Sales, Strategic Account, Publisher, Studio, Enterprise, and Business Development teams.
  • Within 3 months, to develop a deep understanding of processes and become a go-to person for operational knowledge and best practices.
  • Within 6 months, to collaborate on business strategy initiatives with the Strategic Account Lead, Head of Sales, Enterprise Director, Publisher Director and others within the business, contributing to the future direction of the business.
  • Facilitate internal team development through consistent and thorough knowledge-sharing exercises.

Requirements:

• 8-10 years of relevant experience in a digital media agency, publisher, SSP, DSP, or AdTech company.
• 2-3 years of managerial experience with a team of 3-5 direct reports.
• Proven experience working with stakeholders across multiple markets in SouthEast Asia.
• Extensive knowledge of the digital media industry, with a passion for staying abreast of industry trends such as, but not limited to: Programmatic Advertising (Branding & Performance, Header Bidding and OpenRTB Protocol etc.
• Exceptional time management skills and a commitment to maintaining high-quality standards.
• Track record of meeting or surpassing ambitious goals in a fast-paced, competitive environment.
• Demonstrates comfort engaging with strategic clients, is an avid problem solver, proactive and a creative thinker.
• Proficient in navigating tactical systems and processes (e.g., third-party ad servers, verification vendor platforms, DSPs, Salesforce, etc.).
• Strong written and verbal communication skills in English, plus proficiency in an additional SEA language.
• Collaborative team player with a keen understanding of diverse perspectives.

Benefits at Teads

• Competitive Salary Packages
• Quarterly Bonus on KPI achievements
• Generous Time Off Policy
• Training & Upskilling Programmes
• Flexible Hours

About Teads

Teads operates a leading, cloud-based, omnichannel platform that enables programmatic digital advertising across a global ecosystem of quality digital media. As an end-to-end solution, Teads’ modular platform allows partners to leverage buy-side, sell-side, creative, data and AI optimization technologies.

For advertisers and their agencies, Teads offers a single access point to buy the inventory of many of the world’s best publishers and content providers. Through exclusive global media partnerships, Teads enables advertisers and agencies to reach billions of unique monthly users in brand safe, responsible advertising environments, while improving the effectiveness and efficiency of digital ad transactions.

Teads partners with the leading marketers, agencies, and publishers through a team of 1,200+ people in 50 offices across more than 30 countries. For more information, visit: www.teads.com

We’re committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We embrace contributions from all ages, sexes, races, ethnicities, religions, sexual orientations and gender identities.