Salary: up to $4500 + 1m completion bonus
Job Duration: 1 year contract
Working Days & Hours: Mon to Fri 8.30am - 6pm
Location: Raffles Place
Job Description:
Manning the service hotline/email enquiries and service counter (office hours) for direct clients and financial advisors’ enquiries
Key Responsibilities
•Handle emails and phone calls enquiries such as account opening and general account / transaction-related enquires / issues
•Deliver excellent customer service, provide prompt and accurate advice to clients/advisors with the aim of achieving first call resolution
•To make following up calls/emails to customers/advisors on account opening applications /Transfer requests/3rd party payment
•Call verification to update client details, form amendments and reset password for accounts etc.
•Other ad-hoc admin and follow-up tasks assigned
•Attend to walk-in customer at our customer service centre
•Work closely with various departments and other CS team members
Job Requirements: Min Diploma/Degree in Business or similar with relevant customer service experience, preferably in financial institutions
Interested candidates, please submit your resume to: [email protected]
Ally Audrey Lok Xin Woon
Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R21102307
[email protected]