Responsibilities:

• The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)
• Provide First Call Resolution (FCR) technical support via phone and email.
• Ensure calls are answered and emails are responded in a timely manner.
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
• Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Requirements:

• Min Higher Nitec in any discipline
• Min1 year End user support experience, Desktop or Technical Service Desk.
• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

• Fix equipment and carry out maintenance works at customers' premises
• Liaise with the customers and sub-contractors to facilitate the maintenance

Requirements:

• Nitec in Electronic or Electrical Engineering
• 2 years of hands-on experience in carrying out off-site trouble shooting of any electrical and electronics system.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Who we are:

SimCorp offers an award-winning integrated investment management platform.

Our platform and ecosystem, which comprises partners, services, and third-party connectivity, empowers us to provide 40 percent of the world’s top 100 financial companies with the efficiency and flexibility needed to succeed. SimCorp provides clients with a full front-to-back-offering, whether through a SaaS (software as a service) platform or as an on-premise solution. Globally, we support clients, ranging from central banks and sovereign wealth funds to pension and insurance funds, asset managers, fund managers, asset servicers, and wealth managers.

As a global provider of Software-as-a-Service (SaaS) investment management solutions, SimCorp supports clients 24/7 through delivery centers around the world. Our Global Delivery Centers are located in Manila in the Philippines, Noida in India, Kyiv in Ukraine, Warsaw in Poland, and in Mexico City, Mexico.

Since its foundation in 1971, SimCorp has worked closely with the investment industry to develop a high-class platform. Today, SimCorp is a subsidiary of the Deutsche Börse Group and is headquartered in Copenhagen, Denmark. The combined company employs over 2,800 people globally, spanning more than 30 offices worldwide.

Platform leadership, SaaS acceleration and Ecosystem scaling are the 3 growth levers of SimCorp 2025 strategy and PaaS Operations plays a crucial role in this transformation journey by delivering excellence in client services by delivering a reliable, predictable, cost-effective operations service. As a platform and technology operations team, we also aspire to execute acceleration in standard processes to assist in the growth and efficiency of SimCorp’s SaaS business.

JOIN OUR GRADUATE PROGRAM for February 2025 hiring!

Join SimCorp Singapore and kickstart your career with a leading global fintech company that’s shaping the future of the financial industry. We’re offering you a unique opportunity to not only work with cutting-edge technologies but to also grow in an environment that values innovation, learning, and collaboration.

Whether you’re a new or recent graduate, our program is designed to equip you with the skills and experience needed to thrive in roles such as Service Delivery Consultants, Business Consultants and more. This is your chance to become part of a team that’s solving real-world challenges for some of the biggest names in the asset and investment management space, while also accelerating your own personal and professional growth.

What you will be responsible for as a Service Delivery Associate:

• You will be the key contact for our clients regarding production support and help manage the relationship.
• Provide support for resolving problems and issues which occur in applications and the system operations of SimCorp Dimension to provide convincing and timely solutions to our clients.
• Application Configuration maintenance and enhancement, and daily operations of the applications (including monitoring and troubleshooting)
• You will be required to be onsite at client (CBD). Weekend/Public holiday works are required on occasion. Working extended hours might also be required on occasion

What we value:

• Fresh or recent graduate with a Bachelor’s Degree in Finance, Economics, IT or other relevant degree.
• Inquisitive Mind: A natural curiosity and willingness to ask questions to deepen your understanding.
• Keen Sense to Learn: Demonstrated interest in continuous learning and embracing new challenges.
• Self-Motivated: Ability to take initiative, work independently, and remain driven to succeed.
• Team Player: Strong interpersonal skills with the desire to collaborate and contribute positively to team goals.
• Collaborative: Willingness to work with colleagues from diverse backgrounds and disciplines.
• Adaptable: Openness to feedback, ability to adjust to changing environments, and eagerness to tackle new problems.
• Knowledge and experience in financial industry and/or issues - nice to have

What’s in it for you?

Skills Development: Join a program that is designed to grow your service delivery and or technical expertise in areas such as scripting, Excel and automation

Career Path: Starting as an Associate, you’ll have a clear pathway to grow into roles such as Service Delivery Consultant, Business Consultant and more.

Competitive Salary: Based on your performance during the recruitment process, you’ll receive a competitive salary alongside full-time benefits

Career Path:

Phase 1:

Start with foundational training in the financial industry and SimCorp Academy

Phase 2:

Gain hands-on experience through rotations within our Care Services business unit

Phase 3:

Transition to advanced roles with clear opportunities for growth

Recruitment Process

1. Initial application: Submit your application to our Workday link

2. Assessment: Take the SHL assessments covering general ability, personality and a Hackerrank test focusing on basic Excel and scripting.

3. Interview: Participate in two rounds of interview with our business unites to assess your fit and potential

4. Offer: Successful candidates will receive a formal offer with the salary determined by interview and performance. Start date will be in February 2025

​

Next Steps:

Please click the “Apply” button to learn more about the vacancy and what SimCorp has to offer regarding salary, benefits, and perks. Please note only applications sent through our system will be processed. Applications are continuously assessed, so please send your CV in English as soon as possible.

If you are interested in being part of SimCorp but are not sure this role is the right fit, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

By Joining our team, you will have the chance to:

• Become part of a thriving company comprising collaborative, curious, courageous, and capable employees
• Explore a multitude of exciting learning and development opportunities, supported by our unique learning guild
• Engage with highly skilled and supportive colleagues, each bringing their diverse backgrounds and perspectives
• Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion, ensuring a truly inclusive and empowering environment

**We are also honored to have been voted as a WealthTech100 company for three consecutive years. The new WealthTech100 list aims to highlight tech innovation leaders in the investment management industry.**

Role:

Key Account Supervisor [After Sales Service]

• Salary: $3000 - 4000
• Working Days: 5 days , 8– 5.15pm
• Location: Kwong Min Road (Boon Lay)

Job Description

Overview for the role:

Provide back-end operational support, assist the Account Manager in managing/maintaining customer relationships; daily schedules of technicians; follow up with necessary logistics and procurement; and conduct product training for technicians and Customers.

Operational Support:

• Coordinates, prioritizes, and resolves issues encountered by the team.
• Optimizes the usage of manpower, standard time, equipment, and energy of the team.

Customer Relationship Management:

• Escalates critical/complex issues that will impact the business and manage quality issues.
• Contacts customer & Dealers/Distributors, collects feedback, and establishes and maintains good relationship with customers, Dealers/Distributors.
• Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.

Financial Oversight:

• Forecast, monitor, and document financial performance against plan.
• Manage end-end aftersales service delivery and account receivable through Microsoft Business Central.

Team Management:

• Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements.
• Manage a team of service technicians direct reports, and a few in-house subcontractors.

Logistics and Procurement:

• Manage parts, materials and tools procurement, and logistics scheduled maintenance, repairs, and emergency service calls.
• Engage in end-end process with subcontractors, from quotations comparison to site deliverables to invoice.

Contract Management:

• Responsible for contract renewals and simple repair quotations process.

Health, Safety, and Compliance:

• Drive EH&S initiatives, create EHS awareness and monitor compliance

Performance Metrics:

• Responsible for KPIs such as productivity, field expenses, Aftermarket Service Sales revenue/margins

Job Requirement:

• Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience.
• Min 3 Years of experience in a similar supervisory role within Aftermarket Service Industry
• Proficiency in Microsoft Business Central or similar tools.
• Understanding of EH&S standards and practices is a plus for the role.

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About Our Team

Mission of Global Live Service Architecture team is Build Real-time Interactive Architecture, Safeguard Global LIVE. And our vision is Create Technical Leading Global LIVE Architecture. Join us, you can deal with huge tech challenges, such as strict compliance requirements and complex global datacenter environments, and make LIVE a more stable, better performance, resilience and efficiency platform.

Job Description

1. Responsible for the development and optimization of Core Service

2. Optimize global data storage consistency

3. Tech optimization includes CAP theorem, cache systems, various database governance, etc.

Qualifications

Job Requirements

1. Preferred experience in multi-datacenter architecture optimization, high concurrency and availability system design, and relational, kv and graph databases

2. Bachelor's degree or higher in a related field, solid understanding of computer science fundamentals, operating systems, and networks

3. Proficient in at least one programming language, familiar with microservices and common software architecture patterns

4. Capable of systematic problem-solving, excellent in abstracting issues, and possessing good communication skills and responsibility

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Service Technician

• $2500 - $3300 + $60 handphone allowance
• Senoko
• Working hours: Mon - Fri 8am – 5pm, Sat 8am – 12pm

Requirements:

• Candidate must possess at least a NITEC, Professional Certificate in ( Electrical / Electronic / Mechanical) or equivalent.
• Must have basic Electrical/ Mechanical and Electronic background.
• Must have class 3 driving license
• Able to start work immediately or short notice.

Job Responsibilities:

• Servicing, installation, testing and troubleshooting of electrical and mechanical parts at clients' premises or workshop.
• Access control, able to work under minimal supervision.
• Experience in Security System is a plus.

Tan Jia Jun | REG No: R23112681
The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Responsibilities

• Continuous learning and application to improve Dealer operation.
• Critical thinking and Analytical skills to Identify problems with support of KPIs.
• Good ability to communicate work as team with stakeholders and Asia Distributors.

Requirements

• Bachelor's Degree in Engineering or related fields with 1-2 yrs experience, no experience is welcome to apply.
• Proficient in numbers/figures for data analysis and able to generate report.
• Eager and fast to learn, open-minded for feedbacks and improvement.
• Highly competent with MS Office (Excel, PowerPoint), Communication Skills, possess analytical and problem solving skills.
• Team player with strong sense of responsibility, able to work independently, matured, self-disciplined with good time management.
• Able to travel, work off site at dealerships and workshops, and work long hours if needed.
• Job Reference: QVR55RWR

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

Responsibilities

· On-site supervision and performing troubleshooting, warranty issue, testing & commissioning, servicing jobs on both mechanical and electrical on the company’s products. Site can be in overseas, at anchorage, Off-Port Limits or shipyard, on-board vessel on voyage repair or land-based industries.

· Based on the service process, plan and perform service assignments on company installations worldwide.

· Prepare service and/or calibration report of the work activities carried out and spare parts used.

· Able to advise and recommend to the Superintendent and/or vessel crew on problem and operation of the equipment in accordance with the manufacturer specification.

· Provide technical support and deliver high quality service to satisfy the company’s customers.

· Carry out risk assessment for each service and observe safe work practice. At all times comply with regulations at work site (e.g. on-board vessels and at shipyards).

· Perform any other duties as assigned by the Management from time to time.

· Providing equipment training to customers and new service technicians if needed.

· Claims and Deviation handling.

Requirements

· Preferably with 1 – 3 years of experience on Tank Level Gauging.

· To be able to withstand long working hours/weekends and travel on short notice including overseas trip.

· Candidates without experience are welcome to apply.

To apply, please visit to www.gmprecruit.com and search for Job Code: 24709.

To find out more about this opportunity, please contact Lionel Liew at [email protected].

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lionel Liew | Registration No: R1330693

SERVICE

• Provide service to all customers according to service standard and procedures
• Responsible for the preparation work of restaurant opening and closing operation hours
• Answering customer’s queries regarding menus, ingredients or any other product related queries.
• Includes bar and cashier duties
• Assist in training of new part timers
• Maintain quality, service & cleanliness at all times
• Any other job related duties requested by Restaurant Manager

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

• Attend to service call at customers' premises and respond to calls for scheduled and unscheduled maintenance service request in accordance with the Company’s Service Agreement.
• Monitor closely the progress of the work done to ensure that the schedule and quality of work are met.
• Ensure that all materials and equipment are delivered on time and able to provide technical support to the other departments.

Requirements:

• Diploma and above
• At least 2 years of experience in CCTV or Security Related Products
• Possess valid class 3 driving license.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Interior Stylist

• Working Days: 5 Day Work Week including weekends
• Working Hours: 10am - 6pm / 10am - 8pm
• Location: Orchard (ION / Paragon)
• Salary: $2,500 - $3,000 + Commission

Requirements:

• Candidate with Diploma, Bachelor’s Degree in Interior Design, Architecture or equivalent is a plus.

Jobs Scope:

• Engage with customers to understand their needs and provide expert advice on interior styling solutions.
• Achieve sales targets while maintaining high levels of customer satisfaction.
• Collaborate with team members to create visually appealing product displays and store layouts.
• Stay updated on latest interior design trends and product knowledge.
• Make appointments with customers for Interior Design Service.
• Follow up actively on sales orders, deliveries and claims to ensure a high level of after-sales service.

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

• Attend to service call at customers' premises and respond to calls for scheduled and unscheduled maintenance service request in accordance with the Company’s Service Agreement.
• Monitor closely the progress of the work done to ensure that the schedule and quality of work are met.
• Ensure that all materials and equipment are delivered on time and able to provide technical support to the other departments.

Requirements:

• Diploma and above
• At least 2 years of experience in CCTV or Security Related Products
• Possess valid class 3 driving license.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Salary: $2980- Degree Holder

Working Days: Monday - Friday

Working Hours:

10am - 730pm OR 12pm – 930pm (Fixed on 1 regular time slot determined during interview)

Location: Agape Village (Toa Payoh)

Contract Period: 1 year

Job Responsibilities:

As an NAVH Triage officer, you will help to attend to violence-related enquiries that come through the NAVH. You will be involved in supporting the following tasks required to right site these violence-related calls:

• Engage caller to understand severity of situation
• Gather and verify information with other sources
• (e.g. schools, family members, relatives, government databases)
• Conduct risk and safety assessment for cases
• Determine response time and right-siting of cases
• Engage agencies to ensure warm transfer of cases
• Engage key family members to work with an agency

Requirements:

Functional/Technical Competencies

• Degree in Social Work, Psychology or related discipline preferred
• Good written and communication skills
• Ability to converse in mother tongues e.g. Malay, Tamil and Mandarin, an advantage

Generic Competencies

• Able to work calmly in highly stressful situations and environment
• Good engagement, assessment, problem solving and multi-tasking skills
• Good analytical and critical thinking abilities
• Strong planning and administration skills
• Be willing to work shift hours, where required, as the NAVH is a 24/7 helpline

If interested, Whatsapp Ke Xin at 9116 8457 ( https://wa.me/91168457 ) directly.

We regret to inform that only shortlisted candidates will be notified. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg EAP No. R22108443, Lim Ke Xin Michelle

As a member of our Solution Sales team you will have a major impact on our future success. Customer & Industry Workflows (Customer Service Management) is a rapidly growing focus area for ServiceNow. Members of this team will have an opportunity to drive the growth engine for ServiceNow, along with support from the business unit and executive team

ServiceNow is seeking a Solution Sales Executive – Customer Workflows that is a customer facing domain expert, that drives innovative business solutions with our customers

Role

Achieve sales quotas for allocated accounts and/or territory on a quarterly and annual basis by:

• Developing a sales strategy in the allocated territory with a target prospect list, and a regional sales plan
• Being the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer Workflows platform
• Arranging and conducting initial Executive and CxO discussions and positioning meetings; close collaboration with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s Customer Workflows solution
• Sales process management and opportunity closure
• Ongoing account management to ensure customer satisfaction and drive additional revenue streams
• Support the regional ServiceNow partner channels to drive an effective customer experience

Working Location:

• Clementi - West Side

Working Hours:

• 8.00 am to 5.30 pm Monday to Friday (Onsite)

Job Responsibilities

• Will be the single point of contact with the customer.
• He/she shall be responsible for managing and coordinating with all parties the performance and delivery of the services stated in the contract.
• The Service Delivery Manager shall be responsible for coordination of the respective progress/ad-hoc meetings with all parties involved. This includes preparation of meeting agenda, consolidating the performance and progress reports, preparation of minutes of meeting and follow-up action items after the meetings.
• The Service Delivery Manager shall be responsible for all aspects of service delivery, service quality, service assurance and monitoring.
• The Service Delivery Manager shall ensure that all Contractor’s team members are fully equipped for service delivery, and understand SUSS and IAL IT security requirements, including cyber security incident reporting.
• Have good customer engagement skills
• Have worked and handled projects with 1500 users with the scope of managing End User Support, Infrastructure Support, DB Support

Requirement:

• A minimum Diploma in Information Technology or its equivalent with atleast 5 years of experience in a Service Delivery Manager / Project Manager function for end user clients
• Previous education / MOE related project experience would be advantageous
• With a minimum of 3 years of supervisory experience
• Ability to report, pacify and diplomatically communicate with stakeholders of the project is a critical skill
• Has a sound knowledge of deliverance of IT services including planning, execution, and reporting

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://sg.go.persolkelly.com/job/apply/10713

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use, and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

• Registration ID R2198644 Ellen Lee Wei Xin

Privacy Policy

Our Global Privacy Policy

We are looking for a self-driven and experienced Finance Manager or Senior Finance Manager for one of our shipping clients. This role oversees the financial operations of the company and its subsidiaries, managing reporting, compliance, cash flow, and audits. It ensures the preparation of accurate financial statements, supports banking and credit processes, and provides analysis for senior management. The ideal candidate should hold ACCA or CA certifications and have at least 5 years of relevant experience.

Key Responsibilities:

• Manage the financial operations of the organization and its regional entities.
• Lead and oversee a team of accountants.
• Ensure the timely and accurate preparation of management accounts and financial reports.
• Oversee balance sheet reconciliations, ensuring they are completed and reviewed within deadlines.
• Prepare annual financial statements for designated entities.
• Act as the main liaison for statutory and internal audits.
• Ensure compliance with applicable regulatory requirements.
• Monitor and manage cash flow to facilitate timely payments.
• Oversee submissions for credit lines and financing facilities.
• Collaborate with internal stakeholders, including Treasury, and maintain banking relationships.
• Provide support to relevant teams, including operations, credit, and legal.
• Conduct performance evaluations and offer constructive feedback to team members.
• Develop ad-hoc analyses and reports for leadership as required.
• Undertake additional responsibilities as assigned.

Qualifications:

• A bachelor’s degree in Finance, Accountancy, Business Administration, Economics, or a related discipline; advanced qualifications such as ACCA or CA are highly desirable.
• 5-7 years of relevant professional experience.
• Familiarity with Microsoft Dynamics is a plus.
• Demonstrated expertise in financial planning, budgeting, forecasting, and reporting.
• Strong leadership skills with the ability to effectively manage and mentor a finance team.

To apply, please send your CV to [email protected] .

We regret that only shortlisted candidates will be notified. Thank you for your understanding!

Responsibilities:

You will be performing the following scope of work for a system or a family of systems for the key client:

1. Service Management
2. Configuration Management
3. Incident Management
4. IT Security Management
5. IT Security Compliance & QA Management

The following are the activities in each scope of work:

Service Management

• Monitor and report on the SLA/KPI of the in-scope systems, grouped under the System Family, to the client
• Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
• Monitor and update client on operation concern and/or compliance matters and propose resolution.
• Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.
• Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.
• Review reports from Operations & Support (O&S) project teams within the System Family
• Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
• Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
• Prepare Management plan and submit compilation to the Client annually

IT Configuration Management

• Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and end-points) records maintained and updated by Client appointed Asset Officer.
• Maintain oversight and review the Obsolescence at System Family Level.
• Prepare and submit report to Client

Incident Management

• Lead investigation and resolution of incident
• Conduct root cause analysis and recommend improvement solution for recurrent incident to Client

IT Security Management

• Schedule security scan for identified systems according to policies and verify all vulnerability rectifications are satisfactorily performed.
• Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.
• Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on monthly basis.
• Escalate and/or seek Client’s acceptance and approval of assessed risks.

IT Security Compliance & QA Management

• Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.
• Declare, review and report compliance status to SMO head office annually.
• During audit exercise, work with stakeholders to provide responses and evidence to auditors or compliance related declarations.
• Provide a Rectification Plan on any gaps found.
• Provide rectification plan for issues arising from audit.
• Seek waiver on compliance whenever it is justifiable.
• Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up-to-date for audit and review purposes.
• Work with Client on system enhancement required for policy changes and audit requirements.

The ideal profile should have / be:

• Degree in Information Systems, Computer Science or equivalent
• More than 5 years of IT project management experience and at least 10 years of IT experience
• Familiar with Software Development Life Cycle (SDLC)
• Experience in IT business analysis techniques
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
• Able to lead, develop and maintain respectful and trusting relationship
• Working experience with both Microsoft Exchange (2013/2016) and Active Directory in an enterprise environment, including in depth familiarity with Windows Server (2012/2016), Skype for business 2015 and related technologies.
• Knowledge of Microsoft Outlook client support, SMTP mail routing, DNS, OWA is a must.
• At least 3-5 years’ hands-on deployment and support experience in server infrastructure for Microsoft Active Directory, Exchange 2013/2016/2019, Skype for business.
• Candidates are required to handle clients professionally during all interfaces, and are customer oriented, and work effectively both independently and in a team environment.

Responsibilities

Customer Relationship Management

• Develop and maintain long-term relationships with leasing customers, acting as their primary point of contact for all service-related needs.
• Proactively engage with customers to assess satisfaction, understand their needs, and identify areas for service enhancement.
• Coordinate regular follow-ups and manage feedback loops to address customer concerns and ensure consistent satisfaction.

Customer Service Enhancement

• Analyse customer service touchpoints to identify areas for improvement, working closely with the operations team to implement changes.
• Collaborate with fleet and operations teams to ensure seamless and prompt service delivery, including on-time vehicle maintenance and service updates.
• Establish customer service standards tailored to the leasing business and ensure these are upheld across all customer interactions.

Service Performance Tracking and Reporting

• Monitor and report on customer satisfaction metrics, including NPS (Net Promoter Score) and Customer Satisfaction Score, identifying trends and recommending action plans.
• Conduct customer satisfaction surveys, analyze data, and present findings to management to guide service improvement initiatives.

Customer Experience Projects and Initiatives

• Lead customer experience enhancement projects, such as loyalty programs, customer appreciation events, and feedback collection processes.
• Develop and implement programs for customer engagement, aiming to build loyalty and foster a community among leasing clients.
• Work closely with marketing team.

Training and Staff Development

• Provide training and support to operations and service staff on customer experience standards and best practices.
• Coach staff on effective communication techniques and proactive problem-solving to enhance customer interactions.
  guidance and coaching to all staff so as to ensure consistent excellent service quality.

Requirements

• Degree in Business related field with 3 years of experience in customer service, customer relationship management, or a related field, preferably in the automotive or leasing industry
• Possess Class 3 Driving License
• Highly effective engagement and communication skills
• Mon - Friday, 8.30am - 6.00pm, Ubi
• Job Reference: QXWRXR73

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel: 6950 9754

EA Registration Number: R22110899

EA License number: 02C4944

EA Personnel: Celeste Wong Xin Yann

0.5-month completion bonus

Working Days/Hours:

Monday - Thursday: 8.30am - 6pm

Friday: 8:30am - 5:30pm

Job Description:

• Handle CRM enquiries.
• Route queries to the right processing officers for follow up.
• Draft and issue replies to external enquiries.

Job Requirements:

• Proficient in Microsoft Office
• Some customer experience handling preferred

Please contact Terence at +65 9645 4048 your resume directly for fast response.

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Company Overview :

At Joyful Care Employment Agency, we specialize in providing trusted and professional domestic helpers to households. Our mission is to improve the quality of life for families by ensuring that they have access to reliable and skilled domestic help. We are looking for an experienced Admin Manager to join our team and help manage daily operations, improve efficiency, and provide exceptional support to both clients and domestic helpers.

Job Description :

We are seeking a dedicated and highly organized Admin Manager to oversee our office operations. This role will involve supervising administrative staff, managing recruitment processes, liaising with both clients and domestic helpers, and ensuring the smooth running of all administrative activities. The ideal candidate will be experienced in office management and will possess the ability to work effectively in a fast-paced, client-focused environment.

Key Responsibilities

List the main tasks that the Admin Manager will undertake, focusing on tasks relevant to the domestic helpers’ employment process.

• Supervise and manage the daily administrative tasks related to recruitment, placement, and contracts for domestic helpers.
  Coordinate between domestic helpers, clients, and management to ensure smooth and efficient placement processes.
• Oversee the preparation and handling of employment contracts, paperwork, and documentation for both helpers and clients.
  Maintain accurate records and databases of clients and domestic helpers.
• Develop and maintain administrative procedures to streamline office functions and improve overall efficiency.
• Manage client inquiries and ensure that both clients and helpers receive exceptional service.
• Assist with the training and onboarding of new administrative staff.
• Handle sensitive information and ensure compliance with all relevant employment laws and regulations.
• Coordinate client meetings and site visits for domestic helper placements.
• Support management with strategic planning and business development initiatives.

Qualifications :

• Proven experience in office management or administrative roles, preferably in the domestic helpers or recruitment industry
• Strong leadership skills with the ability to manage a team.
  Excellent communication skills, both written and verbal, with an understanding of client relationship management.
  Proficiency with office management software (e.g., MS Office, CRM tools, or similar software.
• Ability to multitask and handle several projects simultaneously in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Knowledge of employment regulations and contracts related to domestic helpers (local or international) is a plus.
• Ability to speak additional languages (e.g., Filipino, Mandarin) is an advantage.
• Bachelor's degree or equivalent experience in business administration, human resources, or a related field.
• CEI KAH certification will be an advantage.
  

Benefits and Perks :

• Competitive salary and benefits package.
• Opportunities for career growth and development in the domestic recruitment industry.
• A collaborative and supportive work environment with a focus on helping people.
  

How to Apply

To apply for this role, please submit your resume and a cover letter outlining your experience and why you are a great fit for the position. Applications can be sent to [email protected]

Job Resoibsibilities

• Build and maintain client relationships and act as primary fund administration client relationship manager for fund accounting and other related services
• Be actively involved in business development to pitch for new client engagements
• Set up the fund administrative services workflow and best practices, including evaluation of any fund accounting software where necessary
• To handle all fund accounting activities which includes periodic financial statements, partner allocations, NAV calculations, annual reporting requirement, and capital activity statements etc
• Assist in investor reporting, partner capital account statements, capital calls, distribution, equalization notices and client reporting are prepared and disseminated correctly
• To provide support in multiple asset classes and funds
• Develop strong business relationships with both internal and external stakeholder including fund managers, investors, auditors, tax agents etc
• Other ah-hoc administrative duties

Job Requirements

• Degree in Accountancy, ACCA, CA or professional qualifications
• Minimum 5 to 10 years of relevant experience (preferably in fund houses and fund administrators)
• Strong knowledge of report standards including IFRS, SFRS and RAP 7.
• Positive attitude with great communication skills, meticulous, analytical and the ability to work effectively in a team.
• Individuals who are detail-oriented, comfortable and meticulous to figures and driven to meet deadlines.

Job Scope:

• Assist in developing and executing BIM Executive plan for company level and project level;
• Review, develop and maintain office BIM documentation standards;
• Assist and support the office in any kind of architectural projects requiring Building Integrated Modelling (BIM) and ensure completeness and accuracy of the BIM model and drawings;
• BIM coordination with client and external consultants;
• BIM training and supervision of staff for BIM matters.

Detailed Job Description:

• Be technically proficient in prevailing BIM standards and to maintain up-to-date knowledge of BIM best practices;
• To develop or co-author office BIM standards;
• Ensure that the firm performs within set technical guidelines by providing or co-authoring standard operating procedures;
• Meet with senior management regularly and give regular reports, which include individual's performance, project status and development of BIM standards;
• Ensure that technical procedures, documentations and standard policies are adhered to;
• To setup and periodically review the BIM reference library;
• Supervise and check the BIM model and drawings;
• Create and develop BIM models and documents;
• Schedule work to meet project deadlines;
• Initiate with third parties the standards for BIM coordination;
• Continued coordination of BIM model with third parties such as consultants, specialists, contractors, clients and the like;
• Provide technical training to the office and provide continuing coaching and upgrading as required;
• Assign each BIM team member specific tasks and oversees their performance.

Job Description

• Responsible for managing a team of Architectural coordinators and BIM Modellers in the design and coordination works;
• Attend technical and site meetings with consultants;
• Study Architectural drawings and coordinate Architectural works with the consultants and sub-contractors to resolve any technical / site issues;
• Architectural planning, coordination with consultants and document control such as monitoring of sample submission, approval status of drawing
• Coordinating, organizing and preparing construction and architectural documents and drawing
• Ensure Architectural works are carried out according to specifications / drawings;
• Inform Project Director / Project Manager on any technical / site problems pertaining to Architectural works;
• Supervise the progress of Architectural works on site;
• Coordination of sub-contractor's Architectural work and ensuring the work is on schedule.

Requirements

• Degree in Architecture/Building
• 5-8 years’ of working experiences in main contractor companies preferably in large scale commercial projects
• Highly motivated and independent with excellent team spirit and communication skills Excellent written and verbal communication skills
• Understand in Autocad/ BIM/ construction drawing/ architectural drawings

• Develop and implement financial plans, budgets, and forecasts aligned with the organization's strategic goals.
• Conduct financial analysis to assess the company's performance, identify trends, and forecast future financial outcomes.
• Provide insights and recommendations to senior management based on financial analysis.
• Prepare and present accurate and timely financial reports, including income statements, balance sheets, and cash flow statements.
• Ensure compliance with accounting standards and regulations in financial reporting.
• Communicate financial performance and key metrics to stakeholders, including senior management, investors, and board members.
• Identify and assess financial risks facing the organization, such as market risks, credit risks, and operational risks.
• Develop and implement risk management strategies to mitigate financial risks and protect the organization's assets.
• Monitor risk exposures and implement controls to manage risk effectively.
• Manage cash flow to ensure liquidity and meet financial obligations.
• Monitor cash balances, cash forecasts, and cash flow projections.
• Implement strategies to optimize cash flow, such as managing receivables and payables effectively.